Xm Radio Corporate Office & Headquarters

Is anyone from upper management looking at these reviews???? service still no good!!!

I bought a Honda CRV in 2008. It came with xm radio installed & a 3 month trial. I live in Alaska- we have no xm service where I live. Beings they merged with SIRIUS about that time- I had high hopes they might set the xm radios to get SIRIUS as we DO get that here. We would check every so often- it was irritating as you couldn't get through a song without loosing service. As the 3 mos trial ended, I checked the radio & heard only partial songs with adds as to HOW TO ACTIVATE xm radio... I never did. WHY would I? WE DON'T HAVE SERVICE!! Periodically I would see a charge on my credit card from xm but as I knew they had merged with SIRIUS, I thought it was for the radio in our Dodge Ram.,,,, until TODAY. Today I noticed a charge of $167.30 for SSR SIRIUS RADIO and right below that charge was one for SIRIUSXM for $91.26! A total of $258.56! THAT caught my attention! As I called to ask them about these charges- they claimed that I had an account with them since August 2008! So they AUTOMATICALLY Activated an account for me- WITHOUT my permission- and charged it to my cc linked to my husbands SIRIUS account! I NEVER called them, and they NEVER got a credit card number FROM ME (they claim this account was under MY NAME- NOT my husbands) So for the past 2.5 years we were charged about $95 twice per year, for a grand total TOTAL $569.88!! I had never questioned the billing because my husband HAS the account & charges to that cc. The xm radio in my car was DEACTIVATED at the end of the 3 mos trial. We would NEVER ASK for xm as we have NO SERVICE here! (they CLAIM we do now, but they use to say that years ago as well) We are now waiting to hear from the supervisor- hopefully he/she speaks English better than those we spoke with yesterday? We have also contacted our credit card co and they are sending info. They said since we did NOT okay the transactions- we can go back and get it all. We'll see what happens? I am ANGRY they would do this WITHOUT MY PERMISSION. I was told xm radio is STANDARD in my car and my option if I wanted to subscribe. I did not. With the economy the way it is today, we cannot afford to have money STOLEN from us. We have a family to support and have no desire to support the idiots at XM!!! If we get no where with these, I will contact an atty because I would rather pay money to him than to let xm get away with this :(

I rate XM ---> ZERO I bought a Honda CRV in 2008. It came with xm radio installed & a 3 month trial. I live in Alaska- we have no xm service where I live. They claim we DO- we DON'T! Beings they merged with SIRIUS about that time- I had high hopes they might set the xm radios to get SIRIUS as we DO get that here. We would check every so often- it was irritating as you couldn't get through a song without loosing service. As the 3 mos trial ended, I checked & all they had were partial songs with an add as to how to ACTIVATE xm radio... I never did. WHY would I as we DON'T HAVE SERVICE. Periodically I would see a charge on my credit card from xm but as I knew they had merged with SIRIUS, I thought it was for the radio in our Dodge Ram.,,,, until TODAY. Today I noticed I was charged $167.30 for SSR SIRIUS RADIO and right below that charge was one for SIRIUSXM for $91.26! A total of $258.56! THAT caught my attention! As I called to ask them about these charges- they claimed I had an account with them since August 2008! So they AUTOMATICALLY Activated an account for me- WITHOUT my permission- and charged it to my husbands cc on file for HIS SIRIUS account! I NEVER called them and they NEVER got a credit card number from me :( So for the past 2.5 years, we were charged apx $95 twice per year for a grand total TOTAL $569.88 of UNAUTHORIZED charges!! I had never questioned the billing because my husband HAS the account & charges to that cc. The xm radio in my car was AUTOMATICALLY DEACTIVATED at the end of the 3 mos trial. We would NEVER ASK for xm as we have NO SERVICE here! We are now waiting to hear from a supervisor- hopefully he/she speaks English better than those we spoke with today? We have also contacted our credit card co and they are sending info. They said since the transactions were UNAUTHORIZED- we can go back to when they BEGAN STEALING MY MONEY. We'll see what happens? I am ANGRY they would do this WITHOUT MY PERMISSION. I was told xm radio is STANDARD in my car and my option if I wanted to subscribe. I did not. If we get no where with these, I will contact my atty because I would rather pay money to him than to let xm get away with this :(

Account # 1-5125717959 Radio ID (ESN or SID): DN45U0RK What started as a simple, minor issue with this company turned into a nightmare tonight. This has been an experience that I will be communicating as far and as high into XM/Sirius as I possibly can! I was trying to communicate an issue using the XM/Sirius website’s Feedback tool. For some reason, the site would not accept my account ESN. This led me to call the Listener Care number, 866-635-2349, four times about this and, although the XM phone system said that I would only have to wait 5 minutes before my call was answered, I was on hold for ~20 minutes each time: • First call- XM rep disconnected; • Second call- system connected me to the Sirius people who could not transfer me so I had to start over again; • Third call-I asked for a supervisor, was informed that none was available and was disconnected; • Fourth call- I received a message that the call center was closed and that I should call again during business hours. I consider the actions of the XM employees to be disrespectful and insulting. It is completely inappropriate and unprofessional for their “Listener Care” personnel to disconnect calls after the customers who have been on hold for such a long period of time. I have two accounts/vehicles with this company and they just renewed one of the accounts (I have no record of a email regarding the renewal) at a cost of $477. With that account, I received 9 months free service for pre-payment of 3-years in 2008 but, this time, they only gave me 5 months free for pre-payment of 3-years. This is disturbing. More disturbing is the fact that I was able to listen to XM on my computer for free with my three year payment in 2008 but, now they expect me to pay $2.99 a month for the same service, something that essentially costs XM/Sirius little to nothing, since they are streaming the signal anyway. I am willing to pay a reasonable cost for something that is of value. The fact that they have reduced my service but raised my cost runs counter to what I consider acceptable. Add this to the absolutely terrible customer care experience I had tonight and you can be certain that I will be exploring alternatives to the XM/Sirius products & services for both of my accounts as quickly as I can.

After numerious phone calls to your Non-Customer Service Organization to correct a screw-up with the ordering of a "home radio"; resolution was finally accomplished with a representative "Lisa" from Nova Scotia (in 15 minutes). Multiple refunds requested for a returned radio, subscription, activation, etc. was like talking to a 10 year child in Manila. Hearing the words, but no comprehension of the problem and total lack of corrective action (hold please while I check). In addition, your organization deactivated one of my three radios, again a difficult set of multiple phone calls, I was told the radio did not exist (been in service 3 years) and they couldn't reactivate. This was corrected after serveral more, call, wait, transfer, disconnect, call, wait, hold sessions. Your Customer Service operation needs immediate attention. As a retired executive having managed an excellent Customer Service, Field Service operation, yours is terrible. If you were not an monopoly, your customer base would disolve. I plan on pursuing this with the appropriate government agency. Your method of billing and credit card charges also needs immediate review, as I wait to see if the VISA credits are actually applied. Sincerely, Richard

I am a busy CPA and ever since Sirius and XM merged with the online radio, my service has been cutting off every 15 minutes. Had to call 3 times yesterday to that stupid call center in SE Asia where, while they do speak English, it's broken and they do not understand American phrases. They proceded to contradict themselves, outright lie, and then say they'll have a "supervisor" call, which of course, never came. I also had to call them 3 more times today because the first person didn't know anything, the second time I got cut off, and then the third person was a real winner-first told me that they are updating and everyone is having problems, then that I never should have been able to tune in for a straight 90 minutes-should only BE 15 minutes. XM-if you want to keep customers, get an AMERICAN customer/Tech service center!!!!! THIS SUCKS!!!

I work for a GM dealership and almost every vehicle I sell has a free 3 month XM trial. I have to say that I agree with many of you who say that the service is substandard. My own personal experience with the XM listener care has left me frustrated and wondering how they even stay in business. I have always had excellent credit, and after my trial subscription ended, I decided to continue with XM, but instead of giving them my c.c number, asked them to bill me. I paid the bill, and after that next 3 month paid service, decided that I was tired of all of the commercials for a service that was supposedly commercial free. I went for a few months w/o XM service and then received what I thought was a reasonable offer via email for another 3 month period. I sent another check in to pay and later found that this was for a car that I had traded 4 months prior. When I confronted XM about this issue, that they need to transfer the credit to the car that I currently own and not the one that was traded, they gave me a run around. The problem with their offers that are emailed (or mailed for that matter) is that they just send you an account number to reference and don't tell you which vehicle this is for. Long story short, I was on the phone speaking to "Peggy" in Siberia and ran the gamut with all of her sisters. I think that the $43 I attempted to recoup was spent in my time on the phone trying to resolve this issue. Now they’re sending a letter posing as a collection agency. I’m trying to determine if this is an actual collection agency, and am thinking not since they never extended credit to me or used my ssn to provide me credit. Any thoughts from the rest of the community?

This is a complaint regarding a new Toyota vehicle that was purchased with XM radio in Sept 2010. We are upset and very discouraged with the way xm radio has been on the phone today regarding a bill that was submitted for a service we never authorized! We originally had 3-months free service with the car and Toyota and a year paid in full from the previous vehicle that we turned in against the new toyota. We now are in February of 2011 with no satellite service, completely understandable but, we have been presented with a bill as of today for 2-months of satellite. We are a little confused and decided to drop a call to xm radio where were transferred to India with a women named Manise Marise?? The English language is something but the past time We guess! We did ask for a supervisor in India, all we got was Cherry is the supervisor, ok! We never got to speak to Cherry. We were told that we owe $28.65 plus late fee's for 2-months of xm radio we never signed up for??? Then she (Manise) proceeded to say we owe $142.00, please make up your mind! I guess the deal is, if xm radio leaves your service on when they want, they will charge you what they want! We received 3-months of radio free with Toyota not 5! May we ask, where did the $142.00 come into play with the $28.65. We then stated that they (xm radio) needs to contact Toyota if their doing business like this. Xm radio told us to call Toyota and take care of it ourselves, so we did. We called the Toyota dealership in CA and complained, they were shocked and it's being brought up with management. We told Toyota the only notice sent for xm radio was a renewal for $178.00 if we want another year, so we did not respond to it, we had no use of the xm radio. We had sirius satellite radio in our BMW in the past, no issues. We paid for the year and when it was done, it was done! Now I am being billed for a service that was not authorized plain and simple. We called xm radio again after speaking with Toyota and got transferred to an American representative, what a shock! We did not get anywhere, so we asked for a supervisor who was Mr Kile ID 255 Whiskey (no last name of course). Trying to be professional as we have been in business for years, we simply asked him where do we stand. we stated that this is unprofessional, unauthorized and fraud! We also stated to him you cannot charge a service to a consumer that we never asked for. Our toyota is not being used at this time so, if you kept your satellite on then you can turn it off! We have been treated unprofessionally and we will not pay for a service that has been authorized without our signature or voice approval! Shamefully looking at consumer affairs reports xm radio has been reported badly on a continual basis hitting the consumer with bills and not turning the xm radio off when termination ends! We will be reporting xm radio to the BBB and consumer affairs to join the rest of the consumers to fight what is morally right! If xm radio would like to settle the matter in a professional matter we will be more than happy to back off the complaints. This is a matter of principle for the consumer not the price!!! Feel free to contact us personally xm radio if you find this to a bit below the belt. Mind you we have spent 3- hours trying to take care of your problem today. Remember this is free speech, we are still in America, right or is it India?

Susan of xm Radio thank you!!! You saved the day, I spent 2-day's on the phone with xm radio, spoken to Toyota re:the billing that xm radio kept sending for no apparent reason! Thanks to you I don't need to go to consumer affairs and the BBB. Thank you,

I called and tried to get a nice deal on activating 4 NEW XM radios, one for each new car we have. They would only offer a $10 discount!! Shove it, I'll keep my portable lifetime sub of Sirius and use the Aux input. What a waste of a company

I got a job at the company in Virginia that XM outsources its "customer care" to in October last year...quit today. I'm so sorry for the people who subscribe to and have to deal with this company!! I saw things done to customers' accounts that would make Satan blush. Please believe me, not all of the employees at this company condone the ways they're trained (forced, brainwashed) to treat people! Some of us DO have morals...ultimately my reason for quitting. I realize it doesn't make any of you feel better, but employees are treated worse than customers. In NO WAY am I condoning the way customers are treated!! Their mantra is, "If they want it bad enough, they'll call back." (and YES, we were taught that in training). PATHETIC!! The biggest problem with this outsourced company is it is no longer a customer care location, it's strictly sales (as are ALL the XM outsourced companies). (KEEP READING)

Her account only had her free trial period on it and had been closed for a long time. She had given her credit card number to the caller. I went to a supervisor and explained it to her; her response was to sign the woman up on service and then give her the number for corporate. I DID NOT sign her up. I gave her corporates' number. I later asked one of the outbound agents if we did have a 7 month deal running and explained the call to him. He said that we did not, and made some remarks about the agents in Puerto Rico "doing illegal stuff". I was in shock, to say the least. Sure, we have all been warned not to give out credit card numbers etc. unless we initiate the call, but a LOT of XM customers are elderly and susceptible. The proof in that is agents reading disclosures too fast for elderly to keep up. We were told (laughingly) in training about an employee who had been caught with a NOTEBOOK full of credit/debit card numbers; sure, the company rules state that at no time is an agent allowed to write or copy a cc number. The scary part of this is that at no time does anyone ever make sure this is not happening. (KEEP READING)

The only action that is taken is to terminate employment IF CAUGHT. Yes, the agent with the notebook was fired, but walked away with no prosecution, no customer notification, etc. Another deception is in the automatic renewal of packages. Yes, in order to subscribe to service, you do have to agree to automatic renewal. If you disagree to that, the agent isn't allowed to set up the package. This is IN THEORY, by-the-way (refer to outbound agent earlier). What customers do not realize is after the time you've agreed to, YOU DO HAVE THE RIGHT TO CALL AND CANCEL THE SERVICE. This is deception number 7, and the deceptive part behind this is the disclosures are worded in a way to confuse the customer. All agents receive calls from frustrated customers (that's the nature of the beast), and at first I would see team leads/supervisors take those calls; as time went by, I was eventually told to tell customers that all agents were currently busy assisting other customers. Closer to the day I quit, I was told to tell the customer, "Okay, Sir/Ma'am, I'll be transferring you to a supervisor. Please hold for that.", and to transfer them to customer care (India). That's deception number...I've lost count! This job was one of the most harrowing experiences of my life. (KEEP READING)

To be TAUGHT better ways to deceive people of their credit card numbers is deplorable. Needless to say, I am posting the number for XM Corporate that I have in my work materials. I hope and pray someone DOES file a class-action lawsuit. I understand the concept of business is to make money, but I also remember when I purchased a computer from a (then) 'reputable' company; I would spend 6 hours at a time on hold for 'customer support' to India. THIS company DID eventually have a class-action suit filed against them, was forced to pay billions in compensation, and is now one of the lowest companies in America, because just like XM, once they had your money/credit card on file, you weren't important anymore. Please allow me to give some advice before I finish: if you think you do want XM radio, call in to get signed up. (Some of you have probably already seen that the website gets you so far, then you're forced to call in anyway because the website is messed up). ALWAYS use a preloaded credit card (there is an option of 'make onetime cc payment' but you can never be sure the agent hits that button instead of 'add cc to file'). In the 3 months I was there, not once did I see or have to submit to drug testing; at the same time, on applications the person is asked if they have ever been convicted of a crime. I was told by a fellow employee that he HAS had convictions for drugs (even spent time in jail), etc, he checked 'no' on the application, and he was hired. NEVER fall for the "radio you qualify to purchase on special". ALWAYS remember that lifetime plans are non-refundable, nontransferable, and do not pay off if you don't plan on keeping your vehicle for at LEAST 4 years. (KEEP READING)

They DO stay with the radio with the vehicle!!! The only ways they are transferable are if your vehicle is totaled, stolen, or if the radio is lost, stolen, or defective (and even then I'm not sure I would trust them to stand by that), and if the radio is an aftermarket (bought in a store) you can transfer the lifetime to another radio up to 3 times for a 75.00 fee EACH TIME. So either divide the lifetime price by the number of months you plan on keeping the vehicle to see if it averages out cheaper than any other package OR plan on using it as a selling point for the vehicle. NEVER give your credit/debit card number unless you initiated the call!!! I know when these agents call people they claim you can only get the great deal if you take it right then; this is a LIE!! If you call back in, the screen pops up with the same offer! NEVER believe a supervisor is "busy assisting other customers" and NEVER EVER agree to be transferred to a supervisor; SUPERVISORS ARE ON THE CALL FLOOR, NOT IN ANOTHER BUILDING!!! Other than this advice, all I can say is good luck... XM CORPORATE: 202-380-4000

I,VE HAD MY XM SENSE XMAS 0/10 PAID FOR LIFE TIME MEM. RADIO SHUT DOWN 3 MONTHS LATTER.CALLED IN, GOT HUNG ON SO MANY TIMES ,I CAN,T COUNT, XM TRIED TO RECHARGE ME FOR A SECOND LIFETIME MEM. FOR THE AMOUNT OF 961. DOL. 10 TIMES THEY DID THIS. COSTING 250. DOL , IN SERVICE CHARGES TO MY BANK. THE BANK THOUGHT I WAS ON A SPENDING SPREE!!!!!!. THEY CLOSED MY ACCOUNT AND SEIZED MY FUNDS. CALLED XM. TALKED TO A LADY AND TWO SUPERVISORS, THOUGHT WE FIXED THE PROBLEM, THEY SAID MY ACCOUNT WAS PAID IN FULL AND SAID THEY OWED ME MONEY. THEY ALSO SAID THEY FOUND THE MISTAKES ON MY ACCOUNT,THAT ONE OF THERE OVER SEA,S OPERATERS HAD ADDED EXTRA LIFETIME MEMBERSHIP ONTO MY ACCOUNT, THER FORE ALL THE EXTRA BANK CHARGES . I WAS WRONG THEY DIDN,T FIX ANYTHING, RADIO IS STILL OFF, AND I JUST GOT ALETTER FROM A COLLECTION COMPANY DEMANDING PAYMENT TO XM. I WAITING FOR THEM TO TAKE ME TO COURT, SO I CAN BRING IN ALL THE OTHER PEOPLE THAT XM HAS DONE THIS TO. AS WITNESS,S .AND WE,LL SUE XM.

My 3 month trial subscription was up yesterday. Does the signal just shut down right away usually or is there a grace period?

My trial period was to expire yesterday but I still have xm from my new vehicle. How long does it take til the signal is gone.

I have had XMRADIO for about 5 yrs. For the last 6 months it works intermittent. I have had $158.00 annually deducted from my credit card. I've just been charged again today. I'm suppose to get a 30% discount for paying a annual paymnt. I've never had that applied to my automatic billing from XMRADIO. For the last 6 months, Now the service has degraded to on for a while to off most of the time in my car. I have called XMRADIO 4 times today which has made me totally upset! I call the 800-#. help line and end up speaking to a person in the P.I. who can barely speak English. They are polite though. But, go through a canned question session which does nothing and they end up either putting me on hold until my end goes to a fast busy tone and then disconnects. I've asked for billing and asked for a manager and a suprv. with no avail just disconnect line from XMRADIO.... I want the XMRADIO Corporate office to respond to my issue. I hope someone in the USA Corprate office reads this... I'm sure I'm not the only person having this problem. sincerly G. Stricklin

Just leased a vehicle in Nov and received info on the subscription. On the letter and one paper insert indicates one price but on the actual paper you would send a payment in is a much higher dollar amount. This does not even include a choice or give price difference for 'sirius. Just dealing with them on this issue-is a complete JOKE. I have been on hold over 10minutes spoke to 2 people and now a 'mananger' (l0l) and have received 3 different answers. It is nice to know that the people representing a company know soooo much of their company and product. Now I have to think long and hard as to whether I really want to continue with this bull. btw while on hol dI had the opportunity of reading everyones feedback. Thank you all for your input that has helped fill my doubts on the service.