1800 Reviews For Sears Headquarters & Corporate Office

online return

Purchased 2 quilts from Sears online November 10th. Return them on the 17th. Received notification they received them one on Nov. 24 and the other on Nov, 25. After 6 request for refund, still no refund.

Customer no longer comes first

Bad experience with sears online. Canceled my order 2times no one wants to help. Amazon could give you all lessons


Have you read your reviews? Why is nobody doing anything to change how awful Sears' customer service has become? Shame on you.

Customer service

I have trying to contact sears for many times and before I finish my sentence I get transfer to the wrong department! that is in the good case. most of the times they just disconnected.

Store needs to be closed

I ordered a brush for my 16 GAL. SHOP Vac.. from my local sear store here in Shallotte NC 28470 AND IT CAME IN WRONG . I went back to the store to get my money back and was told that he didn't refund on order's . I told him i didn't order it the young lady that waited on me order it because they didn't have one then told me it would have to be sent back and i could wait on my refund . T told him that was poor busness and he throw the box and vac brush and paper work across the counter on the floor and told me th get the H!!! out of the store . I told him he could pick it up and he said he wasn t picking the mother F...... thing up and get the F.. out . . I came home called Head Quarters and talked with a lady and she said she d call the store then call me back . Well no return call i guess Sear s don t care anymore so so some where else !

Extremely poor service!!! I have had to wait months for repair on my appliance that is under the service agreement. Customer service reps have been rude. I asked to speak to a supervisor & was told no & hung up on. I was transferred to Spanish & put on hold for over 35 minutes before hanging up. I will NEVER buy a Sears product EVER again & plan to tell everyone that will listen how poor Sears treats its customers.

No wonder Sears is going out of business. Atrocious customer service. If I was one of the executives at this company, I would be ashamed!


I ordered a refrigerator on Sears On LIne on July 8th. July 9th my credit card was charged. I selected July 17th delivery date. Since July 17th no refrigerator, 37 phone calls, 1 call back, was informed that Menlo was the shipper and for 5 days called Menlo who could not find order. Found out that SE Freight picked up the item in Raleigh NC on July 16th. IT's been in Atlanta since and not one phone call from Sears. It's July 28th and I am being told it will be 3-5 more business days before they know something. 4hrs and 46 minutes on hold. The best? They offered a 10% discount. I was actually told I ordered a trampoline on July 8th. The same guy comes back after I told him he was full of shit and tells me 35 minutes later the item wasn't available I would have to pick a new item. This was after the store in NC told me it was picked up on the 16th. Then he puts me on hold for another 30 minutes and tells me that I will have my refrigerator in 48hrs which was 9 days ago. I emailed sears corporate complaints three times and no one responded. This is a disgrace to customer service and the retail business in whole.

Absolutely has become a horrible company , absolutely no customer service or ability to talk to someone that is in charge within the continental USA


I am pretty sure Sears does not employee any managers.

problem with the person working the lawn mower

the product from sears are the worse product. i buy the insure for the product and them take 3 week to do the job. this is the second time for this product to be send to repair.

GOSH - do you read your reviews!!

Got to hope that you read your reviews and do something about your customer service!!!

Appliance Repair

It took a month to repair my refridgerator. The call centers are completely incompetent. Never buy from Sears.

Garage door opener

have tried to get installer back out, installer managers came looked a while back, been waiting, screws holding opener up falling out. Sears installers (contractors) could careless, Sears is a joke never respond!

Washing machine repair

Thought buying washer and dryer from Sears would ge t prompt repair service. The laugh is on me. Took 30 days is now broken again

Terrible repair service

Called in April 4th to schedule repair and still do not have a repaired dryer. Customer service was rude and hung up on me. They are not backing up their product.

worst customer service ever

quoted one price then when went to pay it was $100.00 more between 3 supervisors was told i should buy something cheaper

I called Sears in Victoria Texas today to schedule maintance on my vehicle, and was told the auto center had closed down. I was so disappointed because I used it all the time. I really like Sears they are so friendly, and helpful. Wish they would reopen the auto center.

Dulles Town Center Auto Center Sucks

Bought tires and was never told the warranty that I had wasn't included in removing a staple 32 days later!!!!


For about a month and a half now, I have been trying to get my refund. But every time I call, it is something other excuse with these people. How is it company still in business? Ridiculous. Never again am I ever going to deal with Sears.

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