Xm Radio Corporate Office & Headquarters

I have been a Subscriber to XM since 2008. This year, when I got my new car in march I resubscribed with them again for a full year(costing me $168.52). Just last week on Aug. 2, I get into my car and no XM. My radio kept saying channel unauthorized when I tried to change the channels from channel 1. When I called them to tell them what happened, they claimed I asked for a refund to my card and the refund would be $113.06. I have never asked them to do such a thing. Then when I tell the rep, he claims that there was a computer glitch that was causing me to get the refund and lose my subscription. He says that once I get my refund ,within 7 to 10 days, that I can call back to resubscribe. Can you guess the price for another year? Almost $200! I told him I wasn't paying a dime extra for their "technical glitch" and that they needed to fix the issue. The rep puts me on hold for about 15 minutes and once he, finally, comes back he tells me that my xm account would receive and extra $55 and once I call back, supposedly this should make up the difference and I wouldn't owe anything. Cut to today, and I have still yet to receive the refund in my account. The rep this time claims that since it was a debit card they have to refund me via check and that I will receive it withing 3-4 weeks. They better pray that I receive that check or I will be getting a lawyer for the money they stole from my account and I will be putting a stop payment on them so they don't keep charging me.

After being on the phone for over 2hrs was not able to get anywhere, thier representatives are very unprofessional, rude and cant understand a word they are saying. I purchased a lifetime subscription and now I not only dont have service but they refuse to reimbust me. Very dissatified with the service. Will encourage family and friends to cancell service!!!!!

I spoke to several customer service agents who were located in manila philipines, regarding harassing phone calls for a bill which was not late. I spent 25 minutes on hold waiting for a supervisor, and was forced to call back. I continually asked for answers as to why I was getting numerous phone calls without one message left to explain the reason for the calls. The supervisor told me, "pay your bill and the phone calls will stop". I told her I am aware the bill is due, and she said to pay it, but did not provide any explanation for the phone calls being made to me for a bill that was not late, especially since several days prior to today I asked for the calls to stop, and the agent said she madesaid a notationbill in mythe fileI repeated myself multiple times, asked the sames questions multiple times,h and the agent only avoided my question completely. I asked the agent to provided me a telephone number of a united states call center, and the became defensive and asked why I wanted it. I told her thatI she was avoiding my questions and asked her approximately 10 times to please provide me with the number before she provides a toll free number which was not guaranteed to connect me with an american call center...her name is "isis" and she usa supervisor?!

THANKS FOR NOTHING YOU GUYS SUCK SIRIUS CUSTOMER SERVICE SUCKS AND I THINK I TALKED TO HALF OF INDIA BY NOW WHAT THE HELL IS WRONG WITH THIS COMPANY I JUST GOT OFF THE PHONE AFTER 2HRS AND 7 MIN. THEY WANT ME TO SEND MY RADIO TO THEM AND THEN THEY WILL SEND ME A NEW RADIO HOW DO I EVEN KNOW THEY WILL SEND ME A NEW RADIO WHAT A CRAPPY COMPANY - WHAT A CRAPPY COMPANY - WHAT A CRAPPY COMPANY SO i AM A LIFETIME MEMBER WITH NO RADIO BECAUSE I HAVE TO SEND MINE TO THEM BEFORE I CAN GET A REPLACEMENT MY RADIO IS NOT EVEN A MONTH OLD WOW WAY TO GO GUYS Mel Karmazin | Chief Executive Officer, Sirius XM Radio Inc. Scott Greenstein | President and Chief Content Officer, Sirius XM Radio Inc. James E. Meyer | President, Operations and Sales, Sirius XM Radio Inc. Dara Altman | Executive Vice President and Chief Administrative Officer, Sirius XM Radio Inc. Patrick L. Donnelly | Executive Vice President and General Counsel, Sirius XM Radio Inc. David J. Frear | Executive Vice President and Chief Financial Officer, Sirius XM Radio Inc. HANG YOUR HEADS LOW AND BE VERY ASHAMED OF WHAT YOU ARE A PART OF THE WORST SERVICE I HAVE EVER HAD YOUR COMPANY WILL NOT EXIST IN 10 YEARS IF THIS IS WHAT YOU OFFER I TRULY WONDER IF YOU CARE ABOUT US OR JUST CARE ABOUT OUR MONEY VERY SAD I HAVE TO TAKE HALF A NIGHT TO DO THIS AND THEN WRITE THIS WHAT A WASTED NIGHT - CAN'T WAIT TILL I AM DONE WITH YOU!!!!

LETS SEE IF IT WILL BE APPROVED

How come I can't give zero stars? Horrible customer service. Incompetent and rude. They provide a deal then auto-renew. When you call to cancel they hang-up during transfer to the "retention" department. Then they keep sending ridiculous high bills. Is anyone really stupid enough to pay $15/month for music with commercials?!?! Why aren't they investigated for their practices. Has to be against the law. They lie, lie, lie, and then get rude when you are upset. Worst company out there and doomed in a few years. Good riddance!

Worst company I have ever done business with. The basically lied to me then stole my money. By no means should you ever give them a credit card number, and if you must do business with them get everything in writing first.

I called XM about my service being being discontinued its the option where the Navigation re routes your trip due to traffic Jams ect. Ok She asks me me my I D radio code oh thats not not right ? ok whats the Vin # of your vehicle thats not right either? I am driving the wrong GMC Acadia Hmm. She does though find out my stolen GPS NAV DVD system $ 2500. dollars ) is installed in some one else's 2009 Acadia car. I e- mailed Michigans Att Generaols office XM calls me and due to complaint, says they can do nothing for me Why did you call Lady , well you made a complaint with the State of Michigan well Duh good bye I wont subscribe to keep a bunch of Morons employed in nice paying clean jobs. They admitted they knew where my stolen goods were and shrugged it off . P S so did the FBI uh well call your local law enforcement and uh they will handle it tried that boos they were less concerned than you Agent man !

1 STAR IS TOO MANY, I NEED A NEGATIVE SIGN! Is there not another Satellite radio service available as competition for Sirius/XM? If so, PLEASE SHARE! Which consumer agency do we file complaints with? "Listener Care" neither listens, nor cares about customer issues; particularly if they are related to billing. We always pay in full, by check, to avoid automatic billing of our credit card (don't provide a card and insist on a statement). We have three radios, one is paid through 2013, one through 2012, and the third has been added (for 1 yr), following a 3 month trial period. Why do I owe $455.00? Because I consolidated my accounts and they automatically extended the service for all the radios - I DON'T THINK SO! Attempting to explain to a LC rep is futile! Thanks for listening!

xm took money out of my account without my consent. and two weeks before the bill is due harsses me about the $13.55 and threaten to cut off my radio on the 12th of the month when the bill is due on the 21st. I wonder if they are going under so they harss people. to keep afloat.

Well My 2009 Acadia has been broken into twice in to years . Two new (stolen ) radios were in stalled each time. If you have the Nav DVD radio system go to channel 0 or 1 and it will display an 8 digit code write it down and save it It's mated vehicle I dentification number. The Customer Service person I had was marvelous. She found out where my $2500.00 dollar system was now residing. In another 2009 GMC Acadia. Meemic Insurance paid for.She even knows the persons name address ect. I said please turn my radio OFF ! We can't do that. You just told me its my radio. So I called the F.B.I. Seeing how this is happening all over this great country and not just with GMC's Cadillacs Chevrolets its a huge racket. The F.B.I.agent stated maybe you should call your local police.I did it was a bad Idea. So If you have the Navigation GPS radio sytem write down the radio I.D. Your driving a cash cow for the thieves to enjoy and make a little side money while you wait two weeks to get the same radio back. Like the guy in Troy MI. Same settings and Destinations Just like his old Nav unit. Guess what ? it was his own radio. See you at he repair shop. They buy used in dach units cheap from entruepanurs. Then some how get them activated, so you wont have to. Sorry I got carried. I cnat believe no one else has figured this out.

Your program is good. But, it is impossible to contact a human being when you have a simple problem that is not covered by your robots. Please have someone call me. Vincent Russo 281 Old Mill Rd Middletown CT 06457 860 346 2469 Here is my account number the you web site will not accept. 1-4992129245 hence the problem!!

corporate headquarters, take your heads out of your ass and listen to your customers.If I had known I would be waiting over two weeks for a Father's day special.I would not have ordered.Then I spent the better part of my first day off in a long time talking to the stinking Philippines.They ignored me for 15 min. ,so I gave up.You corporate people need to reinvent your customer service and start with an office in the USA where you make your money.IF I did not already have two subscriptions I would cancel everything. WAKE THE HELL UP.

I was going to subscibe to a lifetime membership but guess what......NOT!!!!

Getting a hold of someone to help you is a joke.... All i want to do is cancel they are making this so difficult to do.. The poorest customer service I have ever received.... I will never sign up for XM again..

Congratulations, in my opinion you have succeeded in passing AOL, Comcast and AT&T as the worst customer service provider. Again congratulations on a job poorly done.

WE HAVE BEEN A CUSTOMER OF SIRIUS FOR WELL OVER 5 YEARS,WITH 2 RADIOS. YES WE HAVE HAD ISSUES BEFORE BUT THIS REALLY TAKES THE CAKE. HOW CAN ANY BUSINESS GO INTO SOMEONES PERSONAL BANK ACCOUNT AND TAKE OUT FUNDS? THIS IS THEFT, AND IF I DID THIS I WOULD BE ARRESTED AND THROWN IN PRISON. WE ARE OUT AS OF RIGHT NOW $201.00 DUE TO THIS COMPANY STEALING MONEY FROM MY ACCOUNT!! THAT DOES NOT INCLUDE TIME WASTED ON THE PHONE, MINUTES FOR USING THE ONLY PHONES WE HAVE, THE NUMEROUS EMAILS, CUSTOMEER REP'S BLOWING SMOKE UP MY A**, AND JUST THE OVER ALL BAD ( TERRIBLE, UNEXCUSABLE) CUSTOMER REPS THAT CAN NOT SPEAK NOR UNDERSTAND THE AMERICAN LANGUAGE OR HOW AMERICAN BANKS DO BUSINESS. WE WERE TOLD THAT BECAUSE OUR ACCOUNT NUMBER IS ON FILE THAT GIVES THEM THE RIGHT TO USE IT WHEN A BILL COMES DUE. HOWEVER I HAVE ACCOUNT NUMBERS FOR MEMBERS OF MY FAMILY THAT DOES NOT GIVE ME THE RIGHT TO TAKE FUNDS FROM THOSE ACCOUNTS WHEN THEY OWE ME MONEY. THAT WOULD BE STEALING, THEFT!!! IN OTHER WORDS I WOULD BE BREAKING THE LAW, BUT SIRIUS/XM GETS AWAY WITH IT, I DO NOT THINK SO, I PRINTED EACH OF THESE POSTING AND I WILL BE TAKING THESE TO MY ATTORNEY AND SEE WHAT HE HAS TO SAY/DO ABOUT THIS. NO CORPORATE HEADQUARTER, NO CORPORATE PHONE NUMBERS WHERE EXACTLY DOES THIS COMPANY EXSIST???? I WAS TOLD TODAY SOMEONE FROM THE REFUND BILLING DEPARTMENT WOULD GET BACK TO ME TODAY WELL ITS AFTER 5 AND THAT DID NOT HAPPEN. THESE BIG WIGS BETTER GET THEIR ACT TOGETHER THIS IS NO WAY TO HANDLE BUSINESS, GREAT FOR LOSING GREAT CUSTOMERS THOUGH!!!!!!!!!!!!!! SIRIUS/XM OWES ME MONEY AND THEY BETTER GET BACK TO WHERE IT WAS STOLEN FROM.. MAYBE SIRIUS WOULD NOT HAVE TO STEAL MONEY FROM THEIR CUSTOMERS IF SOME OF THESE CEO'S, PRESIDENTS,& VICE PRESIDENTS TOOK A PAY CUT. THESE RADIOS ARE A LUXURY AND THEY CAN BE TURNED OFF IF I AM NOT MADE HAPPY!!!!!!!!!!!!!!!!

We have very similiar problems that everyone else had. I have never encountered a service that that before. Unbelievable! So I saw Caroline's solution above and called the 212-584-5100 number and got someone very pleasant and removed my charge with no hassle. Amazing.

Unbelievably inept and horrible. Solicited my renewal non-stop via current email, current snail mail address and and current phone. Yet today I got a call from a collection agency saying I had a $30 overdue bill for the two months that they were trying to solicit my renewal. And... they sent that bill (apparently) to a 3 year old address, not the address they sent the sales letters to. Nor did they call or email about this bill. Just turned some measly bill over to a collection agency with no attempt to contact me as they had so assiduously done for sales. I will NEVER do business with them again.

i had trouble with sirius xm radio reps. could not get results .told one lady to go to hell.i was told there was no headquarters .i called headquarters and went 50 -50- with them just to close the matter.hell of a note it had to get that bad.