Xm Radio Corporate Office & Headquarters

THIS IS THE MUSIC INDUSTRY ! Brain addled twerps sucking juice from organized crime's anus. When I'm critical in print, twerps cut my signal. Operates illegally in total disregard for civil rights. Couple good beatings with a crowbar from the ankles up,,,,

How does XM-Sirius Stay in Business? With all of the negative criticism on the INternet if one did a search one would never buy any product from them. All I wanted to do was try to get an honest price to renew for 3 years. The price went down from $416 to $105 for three years. Right! I would be re-billed after one year. PLEASE XM-provide honest telephone reps and bring jobs back into the USA. I still might want to renew but getting through to an honest American is pretty darn problematic and I would say, impossible. Oh well.

SOLUTION... CONTACT THE CORPORATE OFFICE !! @ (212) 584-5100. My situation was much like everyone else's here, frustrating and time consuming. Dealing repeatedly with the listener care reps. (hah) only to spin my wheels. I now regret that I had not stop wasting my time sooner. My phone call to corporate took only two minutes and is where I finally was able to resolve my issue and get off the frustrating XM merry go round. Good luck to all.

I've been dealing w/XM & Sirius for 3 years now and learned some tricks of their trade. 1. Cancellation: Never call or email, its a dead end. Send a registered, return receipt letter to their corporate address. 2. No Credit Card Extensions: Pay for it with a credit card and that's it. Do not authorize anymore charges. Go onto your account website and change the CC number, etc., just in case. 3. Avoid harassing phone calls: Again, change your phone number on your account. 4. Renewal time is generally indicated by a reduction in radio programming - you get some channels & others are now gone. You'll pay for the extra days that you're listening to this programming, so don't hesitate. Either turn it off and write them another letter; or renew by phone or website. 5. Autos & Lifetime Subs: No such programming for you - its the life of the car in your ownership that is valid. That's it. Not transferrable, etc. Don't fall for this sales ploy. Lifetime subs are only for the lifetime of your radio, not under warranty as well. Your old Roadie goes kaput and so ends its "Lifetime" subscription. 6. Autos & Trial Periods: The car manufacturers want to hear from discontented XMSirius customers. In each owners manual, usually in the Sat Radio section, is a contact phone number to their rep. Generally, he/she will try to straighten it out or get you a credit. They can put more pressure on XMSirius financially, than you or I. If your trial period is cut short, complain to the car manufacturers. 7. Return of defective equipment: AGAIN: Certified Return Receipt, Insured with a similar letter to their corporate office. 8. Print out and keep a copy of their 13 page User Agreement. You can head off a future problem easier, if you know their rules. Good Luck and Keep up the Good Fight.

non english speaking customer service. plain and simple . i should not tell them my phone number 6 times in a row. i should not tell them my name ,address, and make of car 9 times. they dont speak proper english.

The outsourced customer service reps do not understand the language and have no power to straighten out problems---even when they can make out what you are saying. It seems that XM consistently double bills customers and also sends bills out after contracts have been "cancelled". I have contacted "reps" and heard babies crying in the background (working from home?) This of course is an added distraction to the language barrier. Making headway with these people is like trying to push your head through a half inch knot hole in a hickory log.

Since May 4 when they changed channel line up, my car radio has not worked properly. It no longer turns on when the ignition is turned on, it does not go to the channel it was tuned to nor does it do anything else that one would expect from a normal radio. Customer service is a complete farce. It makes the Capital One card commercial featuring Betty a gold plated service. I only wish there was another player in this business. Customer service from India, Egypt or where ever shows me this company is interested in only 1 thing, trying to get more customers and when they do, ignoring them completely. I can only hope their stock does as well as their customer care department.

They keep billing our credit card when we purchased a lifetime warranty...WTF

This company operates with deception and negligence. Not only did they charge my card after I disputed the charges, they overcharged my account. I placed the charges in dispute and my bank reversed the charges in my favor. Now they are trying to assign a credit defect on my credit report. What they didn't realize is I am a lawyer and do not accept such utter incompetence. I filed suit in District Court and intend to cost this company thousands of dollars in lititgation as my means of teaching them a lesson. Take them to small claims court, it is easy to accomplish and if enough of you do such, they will have to change their ways...

I HAVE HAD UP TO 9 RADIOS FROM XM. YOU ARE RIGHT NO ONE SPEAKS THE ENGLISH LANGUAGE. I HAVE BEEN CHARGED $350 ON MY ACCOUNT THIS MONTH AND $200 0F THAT I DID NOT AUTHORIZED. DO NOT EVER GIVE XM A DEBIT ACCOUNT NUMBER BECAUSE THEY WILL PUT CHARGES OVER AND OVER AGAIN WHETHER ARE NOT THEY ARE AUTHORIZED. THIS HAS BECOME FRAUD AS FAR AS I AM CONCERN. I WILL BE WRITING TO THE BBB,FCC AND JUSTICE DEPARTMENT, WASHINGTON,DC. THIS COMPANY HIRES NOTHING BUT CROOKS. I DO NOT CARE IF THIS COMPANY GOES BROKE. THIS IS A SORRY WAY TO RUN A BUSINESS.

Actually I would give them a 0 rating. I called in to ask about their packages and thought it was too high so I said I was not interested. A week later I recieve a bill for over $900 dollars. I never asked for this and they said it is a lifetime fee so it is nonrefundable. Before they would tell me anything, they asked for my email address and home address. Do not give it to them because they will just bill you for lifetime service! I have been on hold for over an hour and no one answers. This company really sucks. The corporate number doesn't even work.

This company sucks. They suck you in, and blow you like you have never been blown before. How can such a large company have such poor business ethic

Don't give this company any card numbers or bank numbers. All billing is handled in some kind of Obamaland that no one can document. Who are these people, why can't they speak english, this is too much diversity for me. Call the corporate office, write your state attorney general. I enjoy my radio. I listen every night for 6 hours and I will pay for good service but not this incompetance. They are bound to have stock holders.

Watch out for these guys! They offered me a promotional radio and I received it but never activated it. They activated it automatically under a separate account under my name, set up quarterly payments, and then started charging the card on file from my other account all without my knowledge or permission. When I complained, I was basically told "tough luck for you" even though they admitted that they aren't supposed to activate radios without permission. I emailed XM, called them, and let me tell you...they don't care at all. These guys are very shady, do not give them your credit card info for any reason!!!.

Just to let you know service has NOT improved in 2011. Payment was applied to the wrong account and despite a 20 minute call to their call center, not only was it not resolved, they would not let me speak to a supervisor and the rep eventually tired of me making sense, with her unable or unwilling to do anything about it, and she hung up on me. Numerous emails either were answered without reading what I wrote or they sympathized with me but ultimately returned to their insistence that I call customer service again. Am writing to corporate headquarters now.

Wow - I'm surprised there is no option for 'O' stars! I am on the site to locate an address and telephone number for XM Radio's corporate headquarters, so thanks guys. I work in a corporate office accts payable division where the company has two radios which are paid from two different checking accts. On March 2, 2011 we mailed XM TWO checks in the SAME envelope along with the payment coupon noting the two check nos./amounts on the coupon. XM applied one check, but apparently somehow 'LOST' the second check and has been sending us past due notices. After getting nowhere w/Listener Care on the phone(ha-ha), we faxed over a letter with front/back copy of the cancelled check provided by our bank which was actually cashed by XM on March 18, 2011, but never posted to our account. After wasting so much staff time w/Listener Care (ha-ha), got on the web to locate corporate info. Our goal is to communicate directly with James E. Meyer, President, Operations & Sales, Sirius XM Radio. Our Controller has decided to send a copy of EVERYTHING to Mr. Meyer, via certified mail to the New York address to see if he or somebody there can get XM to credit our account for the check they cashed and stop sending threatening notices.

Called to order a radio the rep told me she was unable to process the order because my billing information didnt match..?? Two days later I have 3 deductions from my account and the radio was sent to a unknown address. Called all weekend no one could help me. Called back on Monday morning NO supervisor was available, I was hung up on 3 times, the reps from India, Pakistan, Maylasia or where ever they are from is the WORST No body understands you when they STEAL YOUR MONEY. Now my 2min hold has turned into 45 mins of music playing in my ear...!!!!

siriusxm sucks. The content is good but every other aspect of the company is horendous. When listening online some channels at times are not working. I would rather be water boarded then try to deal w/ their customer service. There is no way to escalte a problem with anyone who could ever actually be able to help you. If you don't have siriusxm don't become a customer. You will be frustrated when at first you hear enjoyable content but inevitably the technical service will drive you insane. you suck siriusxm, you truely truely suck!

This company customer service is really really really bad. Im on a life time membership and just after 2 months my sevices has been disconnected and now im getting calls about a payment after i paid in full. XM sucks.....

Do not worry, at this rate they will be out of business soon. I've been trying to purchase there WX service to be coupled with our GPS's. After learning two other languages I still can not find out where to purchase this service. Funny, we have it in our aierplanes only because it was part of our nav systems. With this kind oif Customer service, they will be out of business. This is why they purchased there compition, to make sure we did not have a another provider to go to!!