Xm Radio Corporate Office | Headquarters 1221 Avenue of the Americas New York, NY 10020 (212)584-5100 Reviews For Xm Radio Corporate Office no thankyou 5/24/12 Heehee, these reviews are so telling. I got an abusive telemarketing call from who knows where and the sales guy started his sales pitch yelling and insulting me. I thought what the hell and came here to see what that was ALL ABOUT. Don't know how this outfit can stay in business. Stockton Joe 5/24/12 The ONLY reason I give this company a "one-star" rating is because their system isn't set up with a "zero-star" rating. After reading comments from some of their other victims, I count myself lucky. My car came with a "free" trial. I contacted their Customer Abuse department and requested additional information on packages and channels included in them, because their web site is as clear as mud. I promptly received an email response directing me to the same web pages I had complained about. When I pointed that out to them, I promptly received another email advising ME to call them. It would have been so simple for them to actually include the information I had requested in an email response. But NO, that was not to be. So not only do they treat their customers like garbage, they go so far as to abuse their POTENTIAL customers. No way am I going to to business with this bunch of incompetents. jaye(chicago) 5/8/12 I GOT A FREE TRIAL WITH THE PURCHASE OF A NEW VEHICLE BOUGHT A SCEOND VEHICLE THIS COMPANY MIXED UP THE TWO DIFFERENT ACCOUNTS CANCELLED THE WRONG ACCOUNT REFUSED TO CORRECT THERE MISTAKE SAID THE ONLY THING THEY COULD DO WAS TO WAVE A RECONNECTION FEE AND OFFERED ME A $199.00 NEW SUBCRIPTION BUT THEY WOULD BREAK IT UP IN INSTALLMENTS IF I NEEDED AS THOUGH THAT WAS KIND GESTURE THIS WAS THE BEST HELP I GOT AFTER 15-17 ATTEMPS THE CORP. HEADQUARTERS NUMBER ONLY TRANSFERS YOU RIGHT BACK TO INTIAL CALL CENTER PLEASE TAKE MY ADVISE AVOID THIS COMPANY FRAUD!!! FRAUD !!!FRAUD!!! Beth Johnson 5/9/12 My husband prepaid for a one year subscrition and then HE DIED on November 2. I had no idea that this company would continue his service (after I sold his truck) without authorization. How is this legal ????? I would never ever do business with this company again. It would almost be worth it to sue these crooks. VP 5/15/12 XM/Sirus radio billing is a huge scam. If you cancel your service they will tell you that you never did,bill you for 2 months of additional service, give you no recourse and then send you directly to a collection agency without once trying to get in touch with you. Can you imagine the money that they make by charging you for a couple of months after your service has been cancelled. If they were a stand up company they would not send you to collections without ever trying to contact you. This is a shoddy company with no customer service and I would be very careful before adding their service. BUYER BEWARE!!!!!! Debbie 5/20/12 After numerous one hour long calls, no suprevisors available, charging my card then telling me service is activated when it is not, then "Oh, we forgot, there is another $15 fee". I am filing a complaint with the Better Business Bureau and the licensing agency- is it the FCC? This group is a bunch of crooks and there has got to be something illegal about the scam they are running. Ed 4/25/12 XM Radio has this great scam.. They continue your service for two months after your subscription ends and then bill you for the service you don't use. The fee is $29. They have over 10,000 lost subscribers a month. That means they earn an additional $290,000 in revenue per month for not providing service but on the chance that you may renew. There is a small clause in their service contract that allows them to do this. Of course, they never tell you this and If you order by phone you won't see the agreement. In my case, I had XM radio on a previous car and rolled it over to a New Car I had purchased. The new car had a three month free trial. I called to roll over my unused three months and have it added to my trial. The Rep sold me a discounted extra year and assured me I would get the free trail and my three months rolled over. Instead they started the new contract as of the day I called in. 12 months later I got a renewal notice. I rarely listened to XM radio. It was commercial free as advertised and the program usually was better on local radio. So not renewing and even losing the extra time was okay with me. Three months later. I get a call from a collection agency claiming the $28 was overdue for the continuation of the service in case I had decided to renew. I called XM radio a dozen times, emailed them four times and even wrote them a letter all to no avail. After getting harassing phone calls three or four times a day from XM Radio's own collection agency I paid the amount and a outrageous service fee just to stop wasting my time. I would never subscribe to XM or Sirius Radio for any cause. I would warn anyone thinking of ADDING THAT SERVICE TO BE AWARE of their shoddy tactics and their horrible customer service. Tim 4/18/12 I bought a stratus 6 radio and wanted the a la carte package.Contacted the office to set up the account went on the website to try to pick my channels never and website would never allow me to set up the account.After talking to several listener care reps, two supervisors and a technical support rep and several phone disconnects(imagine that) and "supposedly" they issued a problem ticket which was "allegedly" escalated twice and three days worth of calling their listener care office and holding on the phone between reps for 1.5 -2.0 hrs each time and promises that it would be taken care of in 48 hrs.Still the problem has not been handled.It appears that the representatives all they want to do is push you off to the next person. Then they attempted to charge me for a service that I was never able to access! This is the worst company I have ever seen with the most terrible customer service that I have ever seen.No one even tried to attempt to follow up on the trouble ticket .I have cancelled the whole service I wouldn't suggest that anyone purchase their service! P Wopp 3/26/12 We've had a XM radio subcription in one of our vehicles since 2008. The radio service has been great but the customer sevice not so much. We are under a family plan with my niece who holds the account. We have since purchased a new vehicle and wanted to renew our subscription after the trial expired. Since I didn't want to have her always put it on her credit card I asked if I could pay separately for our two cars. They said I could but I could only get a 1 yr. family discount if I did that. I wanted 2yrs. because you get a better discount. She insisted I could only get one year. I asked to speak to a supervisor and he said they'd make a acception that I could do a two year subcription with a family discount but I couldn't put both or our cars together and pay for them when they came up for renewal. This made no sense to me at all. Customer service sucks! I was transfered once and put on hold twice. I probably spent 40 minutes on the phone trying to do a simple transaction!!!! NOBODY speaks English clearly enough to understand them!! It's very frustrating!! Brenda 3/20/12 These jerks had kept the card on file that i used last with out my permission and when they tried to use it again guess what I had the card cancelled. I called them after an email received and told them to send me a bill, ok we will do that. Two weeks went by and no bill yet, called again and complained, ok we will send you a bill. Got a normal piece of paper in the mail that said you owe this much money to us it was not a bill. Plus getting shut off calls after i was ensured that my service will not get shut off. Called again asked to speak to a supervisor and had to wait on hold while she could fine someone to take the call and he didnt seem to care. Also addressed the yellow piece of paper that i got in the mail that HAD MY ACCOUNT PASSWORD ON IT!!!!!!!!! Asked how secure this freaking company was and he said they have addressed it with their supervisors and it is being fixed. I asked to speak to someone over him about the issue and he put me on hold for 15 min and i got tired of wasting anymore of my time with these idiots. Luigi 3/13/12 Sirius has called everyday since last Thursday...twice on Sunday...to help me since I am a " preferred customer" ...I told them to turn the recorder on and then blasted them and fired them, canceling all four accounts because of their treatment of preferred customers... I told them if they call me again Wednesday, I am suing them on Thursday...they can be pricks on the phone but I doubt if a judge in east Tennessee will put up with their BS... God I hope they call! Dotty Truman 2/27/12 * I SEE after reading all the above comments that I am not alone. I would throw it out the window,if I did not enjoy channel 4 so much. I am so frustrated I cannot understand the people in the Philippines, they do not seem to know what they are doing and I cannot make contact with anybody who can help plus I too keep getting bills, they actually owe me. I have had it since 2007. is there anybody with any sense that one can talk too????????. I must have talked to the Philippines 20 times after pleading not to send me there. Kelly R 2/22/12 First of all, if anyone is interested.. the President of Operations and Sales at XM is James Meyer :-). Did some research. After my 3 month trial ran out, they mailed me a flyer for 6 months at 34.00.. then when that 6 months ran out they kept telling me 'no promo's. My subscription expired on 2/11, I ended up by going with 6 months for 43.00 (before taxes and fees).. yesterday my brother gets a letter in the mail with a 'special offer' 6 months for $25.00! Dated February 10th!!!!! Called them to have them 'honor' that rate and was sent to the Philipines. Nice huh?. Why do 'we' the consumer have to play the 'promo' game?. If you have them bill you directly they charge you a 'fee' for doing this, BUT if you give them your credit card/debit card you can save $10.00!... looks like its a good $2.00 investment NOT to use your credit card. Joe 2/20/12 XM Radio couldn't suck more if they were a straw. NEVER.. NEVER.... NEVER pay these leeches, frauders, scammers with a credit card! HORRIBLE HORRIBLE HORRIBLE fraud billing, and worse service. American Customer 2/18/12 SirusXM customer service plain sucks. They have no american call centers or at least none that I have found. When I ask to speak to an American I am told "keep calling back till an american answers." Lovely. I received a promotion in the mail for XM select for a year subscription and get 5 months free. When I try to add traffic to that the price jumps 100 bucks which is fine but then I loose the promotion. It makes no sense how I pay you a hundred dollars more and loose the promotion. XM's "customer service" just sucks. EMP 2/15/12 This is the worst company I have to deal with......since December 2011 which I activated 2 radios them canceled beacuse they quoted me a price then charged me something different. I have tried to get me money back after 15....15 diffrent phone calls and attempts to have my refund sent to me NOTHING.......even got the so called number to corp and a lady said " I will have this taken care of for you" a rep calls back 3 weeks later....3 WEEKS..... and says " are you enjoying your service with us" I have no radio active with these morons.....but they put another person that lives 5 states away on my account....still no refund so I am filing suit in NY small claims court.....STAY AWAY from these people!! Mike Luther 2/16/12 worst customer service I have EVER received in my life. I canceled my service back in aug because i was getting poor reception with my radio. But I have been missing listening to Howard so my fiance wants to get me a new radio and subscription for valentine's day, So I call to order the XM3pi the rep qoute"s me $79.96 for the vehicle and home kit and I say yes. I was willing to pay the full $179.99 online but def jumped at that deal. I get my confirmation and it's for the wrong radio. Now i need to purchase another radio, send them the wrong radio back. They purchase the equipment from an online source so they need your credit card to purchase it , I was told once they submit the order they can't cancel it even though it hasn't shipped or been processed.After 2 hours on the phone and 2 reps,The supervisor said the best she could do was credit me $7.00. I will NEVER return to sirius The supervisor had an attitude like i messed up. I guess satellite service is booming.The second rep i talked to said mistakes happen. I was a customer for 7 years. So in the long run I need to spend $7.00 to send the radio back that I ordered an hour and a half ago that hasn't even been sent yet. Was looking forward to listening to Howard Stern next week! Rob 2/13/12 I will never do business with this company of again! I terminated their service and changed my billing credit card. I informed then they were NOT authorized to automatically renew my account. Guess what? They keep billing me anyway. I January 2012, I was told by a representative (Stacy) that it was a finally billing. I told them I would pay it (which I did) and that was it. Guess what? Another bill. I called and the rude representative who put me on hold after I requested to speak with her supervisor told me that the there was no showing that I had cancelled the account. Dianna 2/11/12 This company has to have the worst customer service agents ever. I spoke with an agent on 2/8/12 regarding service in my vehicle being complimentary for 1-year yet I'm receiving letters of disconnection after only 3-months. The agent claimed to have corrected the issue and informed me my online radio service which I do pay for would not effected. Today all of my services had been cancelled just out of the blue. I called Listener Care already pissed about this situation to find that the notes have not been entered into the computer system and the status is on backlog. After going rounds with this agent for at least an hour my vehicle services has been turned back on until they can figure out how to get their heads out of their asses. I have never been so disappointed in customer service. I love satellite radio but not enough to go through this unacceptable drama for services that I was promised to receive. James K 2/10/12 Sirius XM or whatever they are calling themselves these days, are failing to notify me when the bill goes up or down. This increase causes me to put my checkbook in jeopardy, and my bank account, especially since I am on a fixed income. If the bill is due to go up, they should at least notify you in advance. They just take the money out of your account, and then when you call, they tell you that your state gave a rate hike on some type of entertainment tax. They have my email address, home address, and phone number, but yet they still refuse to notify me of any bill hikes. Lisel 2/10/12 I subscribed to the free trial offer when I purchased my Toyota and continued subscription for 6 months after the trial period was over. I called twice over the next 6 month period to cancel my subscription but they kept charging my credit card every three months. So I cancelled my credit card to stop the automatic billing. Now I have a letter from a collection agency saying I owe money... go figure, now I'm the bad guy. Never again will I use this service. Rhonda 2/8/12 I agree with Kathi that the rating should be zero! Having the same problem with them. They keep charging my debit card for charges not due to me. They now have me over $200 in the whole and refuse to even look at overdraft charges but will give me $10 credit towards my next bill...REALLY?? You must be crazy. The rep on the phone did tell me that the call centers are in another country and there is only 1 superviser there above them and that there is no supervisor there from the US. Why doesn't that surprise me? I worked in a call center before and they are not there for customer service. They won't even fax or mail me a letter stating what charges they are refunding to me so that I can ask my bank to review to remove the overdraft charges since it was not my fault. The first time I called I was placed on hold for 45 minutes and then hung up on. When I called back was told they would run the credit for only 2 charges asap. Called back 2 days later when no credits were done and was told it would take 7-10 business days. They can't even give consistent information. This is the worst company ever! NO NOT GO WITH SIRIUSXM!!!! Rob 2/6/12 Got a letter from "EOS CCA" on behalf of XM demanding $33.57, claiming the letter from was a debt collection agency. This is a SCAM on behalf of Sirius XM Radio. They have you call this OES and either sign up for a year or pay the amount they demand, which renews your subscription anyway. This is not a real debt owed but a fraud. I am in the middle of finishing filing criminal and consumer complaints with federal and State AG and the local DA and the USPS for mail fraud. I am also going to file in federal court a demand for punitive damages as I cannot file state court as XM withdrew their state registration. Kathi T 2/4/12 The star rating should be 0! Worst company ever. They took money from my account without authorization, then said they will refund in 7 to 10 days. What a scam! After reading all the complaints on line (hundreds) I am concerned I will never get my money back. Why are they still in business?? Richard Lepkowski 2/5/12 After the free trial XM contacted me about signing up . I did and the charges didn't go through. I didn't loose the basic channels. By accident I found they have been charging me for the last 9 months for services I have never had. When the resent the signal I lost a lot of channels. I've been dealing with them for the last two days. I got nowhere. Now down to only the preset stations. I finally called and cancelled. They wouldn't refund my money but offered credit for future services they still cannot provide. Screw them!!! Robert 2/1/12 I cancelled the service after not using it for well over a year, but they still keep sending a bill to me. This is a bad company that needs to be investigated by the FTC for fraud. BarbinWisco 1/27/12 They deserve to go out of business. I have been trying to renew with credit card. Tried 3 times. No record of my payment. I say credit card and they ask for check number. I am going with Pandora. Hawaii Healing Resort 1/4/12 We are production and distribution company of relaxation music. I would like to have the name of your music buyer and the phone number. You can reach me at kay@hawaii-h.com 808-924-5493 Hawaii Standard time that is 5 hours behind EST. C Johnson 12/29/11 I have had xm since 2003. Many cars, multiple radios. I always paid in advance, annually. I called and cancelled my service BEFORE it expired. I'm getting a notice to pay them $105. When I call XM they send me to a collection company called EOS CCA. EOS says the only way to avoid a report to the credit bureau is to pay them!!! That's corporate blackmail... I can't get any XM representative or manager on phone. I'm too torqued to think straight... No Stars - Avoid any transactions with XM. XM customer service is the best advertisement for local radio! gtf2859 12/21/11 This company has the worst customer service I've ever encountered. I thought comcast was the worst, these idiots take the cake. It took 5 times to set up my service because of thses idiots in customer service. Max 12/17/11 I have tried calling customer service to ask why my account had been de-activated despite having an automatic payment set - up. Eventhough the automated menu voice said the wait was 4 minutes, I've spent 20 minutes waiting. Once connected, the female on the other end spoke with a very heavy accent and was not helpfull at all. After requesting to speak with a US based customer service agent, I was put on hold for another 45 minutes, just to be connected so someone sounding like "APU" from "The Sympsons". No help from him either. The company may invest millions of $ into advertising, but with continuing outsorcing of customer service agents it is all spent for nothing. Mark Lavin 12/12/11 I am still on hold for 30 minutes with their customer service. The supervisor Sarah needs help. They have charged me for 12 months of a car that has been destroyed in a car accident. It is over 30 minutes and I still cannot talk with anyone about cancelling this car. Plus, they won't provide any credit for this according to the supervisor. And now they just disconnected to me after 45 minutes. This lack of service is unbelievable!!!!! Josh Ashdown 12/7/11 They keep adding other people's radios to my account and billing me of them. I had to close my debit card down and get a new number. They still have not refunded me the money they owe and will not answer my emails for customer support. Then they called me caliming I did not cancel my service even though I recorded the conversation and played it back to them. They had the nerve to claim that they will turn me into collections. Finally I fought enough that they turned off the radio and said I don't owe them anything...how nice. They still owe me for taking money over a year ago!!! nelle louise mcclenathan 11/19/11 This company is violating the "do not call " list, and when you tell their telemarketer that you do not even want their free trial, they install it anyway. Their Iowa supervisor tells me that cannot cancel your "free 30 day trial" EVEN THOUGH YOU TOLD THEM YOU DIDN'T WANT IT WHEN THEY FIRST CALLED YOU! Write the Consumer Protection Bureau of you state,the FCC,and the "Do Not Call" list. CJ English 10/13/11 Told me my Credit Card wouldn't work for Auto Renewal: I said didn't want AUTO renewal, would send check DO NOT REFILE TO CARD. They DID file to card, AND posted my check. This is October...STILL NO REFUND. Suddenly they say, "We sent you Check"... NO THEY DID NOT, and I wouldnt have written 4 letters, called 9 times or emailed 4 times IF THEY HAD ! Asked for USA located Customer SVC. was told there are none. Every rep tells different story. Always 3-4 weeks, and here it is 4 months later and still no resolution to the refund due me. If I owed them, they'd turn off my service. Going to contact local TV folks who look into things like this and report on air so others know. CHendrix 10/12/11 Worst company ever!!! Never knew there was an automatic renewal after using the service for years. I have no problem paying the 30 dollars in service prior to service being shut off....but was on the phone for 40 minutes only to have them tell me if I do not pay right then over the phone, I have to call back to cancel!!! I cannot cancel on line or in writing on my bill when I mail in the payment....I have to call back again and endure the horrible customer service!!! NO ONE WAS WILLING TO help and claimed it was a company policy! POOR COMPANY POLICY!!!! Now I will never be a customer again and will tell EVERYONE that I know to not use them. C, J. ENGLISH 10/10/11 5/6/2011 A letter came saying my 1yr service is expiring, and when they tried to charge my credit card it was denied. I called, told them DO NOT FILE TO THAT CREDIT CARD AUTOMATICALLY..I WILL SEND YOU CHECK FOR THE NEXT YEAR. I got bill from credit card, and sure enough they charged to it..AND processed the check I sent, giving me a credit balance. 4 letters to CORPORATE, 9 calls to people who can neither understand nor speak English, 6 emails later, and on October 10,2011 I'm still trying to get the refund back.They won't even respond to the reminder that to have used my credit card without my consent, and AGAINST my instruction not to is Credit Card Fraud (Federal Offense) as motivation to send the refund. Every person I talk with said 2-3 weeks, then 4-6 weeks and finally ...."yes we owe you that and I will let them know you have waited a long time to get it.... we will take care in this next week." THAT was August 4th. My next step is to contact a local TV station that looks in to stuff like this and then gives the report on what they find on their evening news, as a community alert. EVERY TOWN HAS ACCESS TO THIS KIND OF SERVICE... My next step will be having an attorney look into the credit card fraud. I would cancel my service before it expires next May, but I'd probably be in the cemetery before they got around to refunding the unused portion. SeriusXM has the most poorly trained people in the business world. I can't imagine how many jobs are farmed out to other countries that USA folks could be handling right here. They have little to be concerned about where customers problems are concerned...the number of cars turned out with the system up and running for a free peiod is endless, so if they lose 40, 140 will replace them . No wonder Mel has moved from so many jobs to another, he isn't capable of running his desk. I didn't check any stars, THEY DON'T DESERVE ANY. Mike 10/1/11 Leased a Honda in 2009 and it came with free XM for life of lease. I mean to say that the subscription is still active 2 years later. I thought it was a 3 month trial. Who knew? I've never had to deal with the call centers. I pray that I never have to and that they get their act together and fix things. Skip 9/22/11 I have been lied to and run around for the last time. I have spent over a thousand dollars so far trying to get my XM service activated which has been paid for before I was told that XM had known issues with mercedes . After that info was told to me by an XM supervisor I was lied to by a Service Rep. repeatedly named John that said his last name was John as well as his first name. He actually tried to blame the problem on my equipment that has been tested by mercedes and found Sat. This is only one instance out of several to date. It is bad enough to have to try and understand poorly spoken broken english but to be repeatedly lied to and assured that the problem will be fixed in no longer than 2 days is a complete insult to my intelligence. I expect a direct answer from someone asap or I will escalate this matter to someone who can explain this situation in a manner that any person in the corporate world can relate to. janet 8/13/11 I have been a Subscriber to XM since 2008. This year, when I got my new car in march I resubscribed with them again for a full year(costing me $168.52). Just last week on Aug. 2, I get into my car and no XM. My radio kept saying channel unauthorized when I tried to change the channels from channel 1. When I called them to tell them what happened, they claimed I asked for a refund to my card and the refund would be $113.06. I have never asked them to do such a thing. Then when I tell the rep, he claims that there was a computer glitch that was causing me to get the refund and lose my subscription. He says that once I get my refund ,within 7 to 10 days, that I can call back to resubscribe. Can you guess the price for another year? Almost $200! I told him I wasn't paying a dime extra for their "technical glitch" and that they needed to fix the issue. The rep puts me on hold for about 15 minutes and once he, finally, comes back he tells me that my xm account would receive and extra $55 and once I call back, supposedly this should make up the difference and I wouldn't owe anything. Cut to today, and I have still yet to receive the refund in my account. The rep this time claims that since it was a debit card they have to refund me via check and that I will receive it withing 3-4 weeks. They better pray that I receive that check or I will be getting a lawyer for the money they stole from my account and I will be putting a stop payment on them so they don't keep charging me. gbl 8/13/11 After being on the phone for over 2hrs was not able to get anywhere, thier representatives are very unprofessional, rude and cant understand a word they are saying. I purchased a lifetime subscription and now I not only dont have service but they refuse to reimbust me. Very dissatified with the service. Will encourage family and friends to cancell service!!!!! anita 8/16/11 The worst costumer service in the world. The have hired a call center in the Phillipines who cannot handle complaints or real costumer issues. Their answers are limited to: "we do not have access to that", "we cannot disclose that", "we are unable to help you", "we will send a fax to the 'research' team and they will contact you"....this is where we were when I received a letter that my account was sent to COLLECTIONS!!!! even though they have my credit card information. WHAT A JOKE!!! BJ Land 8/22/11 If they had negative starts rating I would give XM the bottom of the pile. When you call customer service you get some nimnut in a 3rd world country that speaks only enough english to be able to read off a computer screen. I have been a customer of theirs for quite some time, but only because they have zero competition. If there was another supplier out there I would be an EX XM Customer. I think we should all complain to ourk Congressment and to the FCC and flood them with calls and paperwork. Maybe then they would look into the license that XM has and maybe put enough pressure on them to get XM to service what they sell and be more open and honest. But then, Congress is not very open and honest, so what could we hope for. John 8/22/11 I’ve been trying for months to activate my XM radio, after the XM Radio and Navigation trial period ended. When I called to activate my system I was told I didn’t have navigation with my radio. I told them that I had it for the last 90 days. He told me I didnt have it and that I should complain. XM your employees are idiots!I still can't get anyone to call me back. Your company must be making way toooo much money to care about your customers. Michelle T 9/2/11 Too many calls, dissapointments and anguish to put in full words. This company and it's Phillipine call center is a poor excuse for a company. The corporate office in NYC's reception line, and customer care lines transfer you automativally to a voicemail that ALWAYS FULL. Have had extra charges put on my credit card for what shoud have been a "PROMO MEMBERSHIP" Called 32 times since July to get this taken care of. Now to add insult to injury I was charged late fees & I was sent to a collection agency. Consumers are PAYING to listen to a service that this company charges whatever they want for. SAD to see consumers being ignored I will tell ANYONE who listens how much "Listener Care" DOESNT LISTEN OR CARE Toady I was hung up on 4 times and am still at square one!!!!! Juan 9/5/11 I had satellite radio since 2007. Last year I moved to another city from my hometown. The reception on the AM/FM Radio was poor due to radio transmitter interference. So I decided to upgrade my satellite radio to a 2 year subscription instead of trying to improve the local reception and have to worry about paying monthly for a while. Talk about a waste of money!!! Last December, my xmp3i broke down, and had to go warranty 3 TIMES!! to get a new radio all of which were defected. Finally decided to buy thier onyx radio. Was without XM for a while until I purchased the onyx. The radio was good until the boombox decided to break on me. (I got a message saying check antenna connection) switched antennas out still no change. So I decided that was it and canceled my subscription. Costumer Service is a joke. Always speaking to a illiterate foreigner who both can't speak English or who dont know what the heck they are talking about. (I called about technical difficulties with "The Blend" because it was making noises similar to satellite tv.) The only thing the representative said was "the station is on" no kidding.... I know that, I was calling informing them of a defect that the station might have. I miss XM, I will admit that, but cant keep using thier service if it keeps breaking down. I dont have much choices since the reception on my side of town is poor but I rather listen to "Jack-FM" then mess with these people. Jack may not always "play what I want" and the signal is not the best. But at least "Jack" never breaks down and you can actually understand him craiggnla 9/7/11 Sirius is holding on to over $4000 of a bank overpayment of my bill. I was promised a refund. Refund was denied. They want to wait 6 - weeks for a check to be issued. I am fed up with the most insenstive customer service I have ever faced. I will do what ever possible to make sure this is corrected. You have lost a customer! I sure you do not care as that is how I have been treated so far. GET REAL SIRIUS - you are the worst! George 7/13/11 xm took money out of my account without my consent. and two weeks before the bill is due harsses me about the $13.55 and threaten to cut off my radio on the 12th of the month when the bill is due on the 21st. I wonder if they are going under so they harss people. to keep afloat. Golden Gurl 7/15/11 1 STAR IS TOO MANY, I NEED A NEGATIVE SIGN! Is there not another Satellite radio service available as competition for Sirius/XM? If so, PLEASE SHARE! Which consumer agency do we file complaints with? "Listener Care" neither listens, nor cares about customer issues; particularly if they are related to billing. We always pay in full, by check, to avoid automatic billing of our credit card (don't provide a card and insist on a statement). We have three radios, one is paid through 2013, one through 2012, and the third has been added (for 1 yr), following a 3 month trial period. Why do I owe $455.00? Because I consolidated my accounts and they automatically extended the service for all the radios - I DON'T THINK SO! Attempting to explain to a LC rep is futile! Thanks for listening! Reginald 7/16/11 I called XM about my service being being discontinued its the option where the Navigation re routes your trip due to traffic Jams ect. Ok She asks me me my I D radio code oh thats not not right ? ok whats the Vin # of your vehicle thats not right either? I am driving the wrong GMC Acadia Hmm. She does though find out my stolen GPS NAV DVD system $ 2500. dollars ) is installed in some one else's 2009 Acadia car. I e- mailed Michigans Att Generaols office XM calls me and due to complaint, says they can do nothing for me Why did you call Lady , well you made a complaint with the State of Michigan well Duh good bye I wont subscribe to keep a bunch of Morons employed in nice paying clean jobs. They admitted they knew where my stolen goods were and shrugged it off . P S so did the FBI uh well call your local law enforcement and uh they will handle it tried that boos they were less concerned than you Agent man ! Greg 7/18/11 Worst company I have ever done business with. The basically lied to me then stole my money. By no means should you ever give them a credit card number, and if you must do business with them get everything in writing first. John 7/29/11 How come I can't give zero stars? Horrible customer service. Incompetent and rude. They provide a deal then auto-renew. When you call to cancel they hang-up during transfer to the "retention" department. Then they keep sending ridiculous high bills. Is anyone really stupid enough to pay $15/month for music with commercials?!?! Why aren't they investigated for their practices. Has to be against the law. They lie, lie, lie, and then get rude when you are upset. Worst company out there and doomed in a few years. Good riddance! tom 8/1/11 I spoke to several customer service agents who were located in manila philipines, regarding harassing phone calls for a bill which was not late. I spent 25 minutes on hold waiting for a supervisor, and was forced to call back. I continually asked for answers as to why I was getting numerous phone calls without one message left to explain the reason for the calls. The supervisor told me, "pay your bill and the phone calls will stop". I told her I am aware the bill is due, and she said to pay it, but did not provide any explanation for the phone calls being made to me for a bill that was not late, especially since several days prior to today I asked for the calls to stop, and the agent said she madesaid a notationbill in mythe fileI repeated myself multiple times, asked the sames questions multiple times,h and the agent only avoided my question completely. I asked the agent to provided me a telephone number of a united states call center, and the became defensive and asked why I wanted it. I told her thatI she was avoiding my questions and asked her approximately 10 times to please provide me with the number before she provides a toll free number which was not guaranteed to connect me with an american call center...her name is "isis" and she usa supervisor?! WHAT GOOD WILL IT DO THEY DONT CARE ABOUT YOU OR YOUR NAME 8/1/11 THANKS FOR NOTHING YOU GUYS SUCK SIRIUS CUSTOMER SERVICE SUCKS AND I THINK I TALKED TO HALF OF INDIA BY NOW WHAT THE HELL IS WRONG WITH THIS COMPANY I JUST GOT OFF THE PHONE AFTER 2HRS AND 7 MIN. THEY WANT ME TO SEND MY RADIO TO THEM AND THEN THEY WILL SEND ME A NEW RADIO HOW DO I EVEN KNOW THEY WILL SEND ME A NEW RADIO WHAT A CRAPPY COMPANY - WHAT A CRAPPY COMPANY - WHAT A CRAPPY COMPANY SO i AM A LIFETIME MEMBER WITH NO RADIO BECAUSE I HAVE TO SEND MINE TO THEM BEFORE I CAN GET A REPLACEMENT MY RADIO IS NOT EVEN A MONTH OLD WOW WAY TO GO GUYS Mel Karmazin | Chief Executive Officer, Sirius XM Radio Inc. Scott Greenstein | President and Chief Content Officer, Sirius XM Radio Inc. James E. Meyer | President, Operations and Sales, Sirius XM Radio Inc. Dara Altman | Executive Vice President and Chief Administrative Officer, Sirius XM Radio Inc. Patrick L. Donnelly | Executive Vice President and General Counsel, Sirius XM Radio Inc. David J. Frear | Executive Vice President and Chief Financial Officer, Sirius XM Radio Inc. HANG YOUR HEADS LOW AND BE VERY ASHAMED OF WHAT YOU ARE A PART OF THE WORST SERVICE I HAVE EVER HAD YOUR COMPANY WILL NOT EXIST IN 10 YEARS IF THIS IS WHAT YOU OFFER I TRULY WONDER IF YOU CARE ABOUT US OR JUST CARE ABOUT OUR MONEY VERY SAD I HAVE TO TAKE HALF A NIGHT TO DO THIS AND THEN WRITE THIS WHAT A WASTED NIGHT - CAN'T WAIT TILL I AM DONE WITH YOU!!!! 8/1/11 LETS SEE IF IT WILL BE APPROVED Tina 6/21/11 WE HAVE BEEN A CUSTOMER OF SIRIUS FOR WELL OVER 5 YEARS,WITH 2 RADIOS. YES WE HAVE HAD ISSUES BEFORE BUT THIS REALLY TAKES THE CAKE. HOW CAN ANY BUSINESS GO INTO SOMEONES PERSONAL BANK ACCOUNT AND TAKE OUT FUNDS? THIS IS THEFT, AND IF I DID THIS I WOULD BE ARRESTED AND THROWN IN PRISON. WE ARE OUT AS OF RIGHT NOW $201.00 DUE TO THIS COMPANY STEALING MONEY FROM MY ACCOUNT!! THAT DOES NOT INCLUDE TIME WASTED ON THE PHONE, MINUTES FOR USING THE ONLY PHONES WE HAVE, THE NUMEROUS EMAILS, CUSTOMEER REP'S BLOWING SMOKE UP MY A**, AND JUST THE OVER ALL BAD ( TERRIBLE, UNEXCUSABLE) CUSTOMER REPS THAT CAN NOT SPEAK NOR UNDERSTAND THE AMERICAN LANGUAGE OR HOW AMERICAN BANKS DO BUSINESS. WE WERE TOLD THAT BECAUSE OUR ACCOUNT NUMBER IS ON FILE THAT GIVES THEM THE RIGHT TO USE IT WHEN A BILL COMES DUE. HOWEVER I HAVE ACCOUNT NUMBERS FOR MEMBERS OF MY FAMILY THAT DOES NOT GIVE ME THE RIGHT TO TAKE FUNDS FROM THOSE ACCOUNTS WHEN THEY OWE ME MONEY. THAT WOULD BE STEALING, THEFT!!! IN OTHER WORDS I WOULD BE BREAKING THE LAW, BUT SIRIUS/XM GETS AWAY WITH IT, I DO NOT THINK SO, I PRINTED EACH OF THESE POSTING AND I WILL BE TAKING THESE TO MY ATTORNEY AND SEE WHAT HE HAS TO SAY/DO ABOUT THIS. NO CORPORATE HEADQUARTER, NO CORPORATE PHONE NUMBERS WHERE EXACTLY DOES THIS COMPANY EXSIST???? I WAS TOLD TODAY SOMEONE FROM THE REFUND BILLING DEPARTMENT WOULD GET BACK TO ME TODAY WELL ITS AFTER 5 AND THAT DID NOT HAPPEN. THESE BIG WIGS BETTER GET THEIR ACT TOGETHER THIS IS NO WAY TO HANDLE BUSINESS, GREAT FOR LOSING GREAT CUSTOMERS THOUGH!!!!!!!!!!!!!! SIRIUS/XM OWES ME MONEY AND THEY BETTER GET BACK TO WHERE IT WAS STOLEN FROM.. MAYBE SIRIUS WOULD NOT HAVE TO STEAL MONEY FROM THEIR CUSTOMERS IF SOME OF THESE CEO'S, PRESIDENTS,& VICE PRESIDENTS TOOK A PAY CUT. THESE RADIOS ARE A LUXURY AND THEY CAN BE TURNED OFF IF I AM NOT MADE HAPPY!!!!!!!!!!!!!!!! Dan Conte 6/23/11 Congratulations, in my opinion you have succeeded in passing AOL, Comcast and AT&T as the worst customer service provider. Again congratulations on a job poorly done. wesley hill 7/1/11 corporate headquarters, take your heads out of your ass and listen to your customers.If I had known I would be waiting over two weeks for a Father's day special.I would not have ordered.Then I spent the better part of my first day off in a long time talking to the stinking Philippines.They ignored me for 15 min. ,so I gave up.You corporate people need to reinvent your customer service and start with an office in the USA where you make your money.IF I did not already have two subscriptions I would cancel everything. WAKE THE HELL UP. Reginald Dentry 7/5/11 Well My 2009 Acadia has been broken into twice in to years . Two new (stolen ) radios were in stalled each time. If you have the Nav DVD radio system go to channel 0 or 1 and it will display an 8 digit code write it down and save it It's mated vehicle I dentification number. The Customer Service person I had was marvelous. She found out where my $2500.00 dollar system was now residing. In another 2009 GMC Acadia. Meemic Insurance paid for.She even knows the persons name address ect. I said please turn my radio OFF ! We can't do that. You just told me its my radio. So I called the F.B.I. Seeing how this is happening all over this great country and not just with GMC's Cadillacs Chevrolets its a huge racket. The F.B.I.agent stated maybe you should call your local police.I did it was a bad Idea. So If you have the Navigation GPS radio sytem write down the radio I.D. Your driving a cash cow for the thieves to enjoy and make a little side money while you wait two weeks to get the same radio back. Like the guy in Troy MI. Same settings and Destinations Just like his old Nav unit. Guess what ? it was his own radio. See you at he repair shop. They buy used in dach units cheap from entruepanurs. Then some how get them activated, so you wont have to. Sorry I got carried. I cnat believe no one else has figured this out. Alanna 6/25/11 Getting a hold of someone to help you is a joke.... All i want to do is cancel they are making this so difficult to do.. The poorest customer service I have ever received.... I will never sign up for XM again.. Rod Wesling 6/28/11 I was going to subscibe to a lifetime membership but guess what......NOT!!!! Vincent Russo 7/1/11 Your program is good. But, it is impossible to contact a human being when you have a simple problem that is not covered by your robots. Please have someone call me. Vincent Russo 281 Old Mill Rd Middletown CT 06457 860 346 2469 Here is my account number the you web site will not accept. 1-4992129245 hence the problem!! JohnJ 6/14/11 How does XM-Sirius Stay in Business? With all of the negative criticism on the INternet if one did a search one would never buy any product from them. All I wanted to do was try to get an honest price to renew for 3 years. The price went down from $416 to $105 for three years. Right! I would be re-billed after one year. PLEASE XM-provide honest telephone reps and bring jobs back into the USA. I still might want to renew but getting through to an honest American is pretty darn problematic and I would say, impossible. Oh well. Anne 6/21/11 We have very similiar problems that everyone else had. I have never encountered a service that that before. Unbelievable! So I saw Caroline's solution above and called the 212-584-5100 number and got someone very pleasant and removed my charge with no hassle. Amazing. cj niles 6/17/11 Unbelievably inept and horrible. Solicited my renewal non-stop via current email, current snail mail address and and current phone. Yet today I got a call from a collection agency saying I had a $30 overdue bill for the two months that they were trying to solicit my renewal. And... they sent that bill (apparently) to a 3 year old address, not the address they sent the sales letters to. Nor did they call or email about this bill. Just turned some measly bill over to a collection agency with no attempt to contact me as they had so assiduously done for sales. I will NEVER do business with them again. the lone ranger 6/17/11 i had trouble with sirius xm radio reps. could not get results .told one lady to go to hell.i was told there was no headquarters .i called headquarters and went 50 -50- with them just to close the matter.hell of a note it had to get that bad. Al Nobel 6/14/11 THIS IS THE MUSIC INDUSTRY ! Brain addled twerps sucking juice from organized crime's anus. When I'm critical in print, twerps cut my signal. Operates illegally in total disregard for civil rights. Couple good beatings with a crowbar from the ankles up,,,, Caroline 6/7/11 SOLUTION... CONTACT THE CORPORATE OFFICE !! @ (212) 584-5100. My situation was much like everyone else's here, frustrating and time consuming. Dealing repeatedly with the listener care reps. (hah) only to spin my wheels. I now regret that I had not stop wasting my time sooner. My phone call to corporate took only two minutes and is where I finally was able to resolve my issue and get off the frustrating XM merry go round. Good luck to all. ron 5/24/11 non english speaking customer service. plain and simple . i should not tell them my phone number 6 times in a row. i should not tell them my name ,address, and make of car 9 times. they dont speak proper english. G Perry 5/28/11 I've been dealing w/XM & Sirius for 3 years now and learned some tricks of their trade. 1. Cancellation: Never call or email, its a dead end. Send a registered, return receipt letter to their corporate address. 2. No Credit Card Extensions: Pay for it with a credit card and that's it. Do not authorize anymore charges. Go onto your account website and change the CC number, etc., just in case. 3. Avoid harassing phone calls: Again, change your phone number on your account. 4. Renewal time is generally indicated by a reduction in radio programming - you get some channels & others are now gone. You'll pay for the extra days that you're listening to this programming, so don't hesitate. Either turn it off and write them another letter; or renew by phone or website. 5. Autos & Lifetime Subs: No such programming for you - its the life of the car in your ownership that is valid. That's it. Not transferrable, etc. Don't fall for this sales ploy. Lifetime subs are only for the lifetime of your radio, not under warranty as well. Your old Roadie goes kaput and so ends its "Lifetime" subscription. 6. Autos & Trial Periods: The car manufacturers want to hear from discontented XMSirius customers. In each owners manual, usually in the Sat Radio section, is a contact phone number to their rep. Generally, he/she will try to straighten it out or get you a credit. They can put more pressure on XMSirius financially, than you or I. If your trial period is cut short, complain to the car manufacturers. 7. Return of defective equipment: AGAIN: Certified Return Receipt, Insured with a similar letter to their corporate office. 8. Print out and keep a copy of their 13 page User Agreement. You can head off a future problem easier, if you know their rules. Good Luck and Keep up the Good Fight. Morrie 5/16/11 Since May 4 when they changed channel line up, my car radio has not worked properly. It no longer turns on when the ignition is turned on, it does not go to the channel it was tuned to nor does it do anything else that one would expect from a normal radio. Customer service is a complete farce. It makes the Capital One card commercial featuring Betty a gold plated service. I only wish there was another player in this business. Customer service from India, Egypt or where ever shows me this company is interested in only 1 thing, trying to get more customers and when they do, ignoring them completely. I can only hope their stock does as well as their customer care department. Felix 5/17/11 The outsourced customer service reps do not understand the language and have no power to straighten out problems---even when they can make out what you are saying. It seems that XM consistently double bills customers and also sends bills out after contracts have been "cancelled". I have contacted "reps" and heard babies crying in the background (working from home?) This of course is an added distraction to the language barrier. Making headway with these people is like trying to push your head through a half inch knot hole in a hickory log. THURMAN TYNDALL 5/11/11 I HAVE HAD UP TO 9 RADIOS FROM XM. YOU ARE RIGHT NO ONE SPEAKS THE ENGLISH LANGUAGE. I HAVE BEEN CHARGED $350 ON MY ACCOUNT THIS MONTH AND $200 0F THAT I DID NOT AUTHORIZED. DO NOT EVER GIVE XM A DEBIT ACCOUNT NUMBER BECAUSE THEY WILL PUT CHARGES OVER AND OVER AGAIN WHETHER ARE NOT THEY ARE AUTHORIZED. THIS HAS BECOME FRAUD AS FAR AS I AM CONCERN. I WILL BE WRITING TO THE BBB,FCC AND JUSTICE DEPARTMENT, WASHINGTON,DC. THIS COMPANY HIRES NOTHING BUT CROOKS. I DO NOT CARE IF THIS COMPANY GOES BROKE. THIS IS A SORRY WAY TO RUN A BUSINESS. Gary 5/12/11 This company operates with deception and negligence. Not only did they charge my card after I disputed the charges, they overcharged my account. I placed the charges in dispute and my bank reversed the charges in my favor. Now they are trying to assign a credit defect on my credit report. What they didn't realize is I am a lawyer and do not accept such utter incompetence. I filed suit in District Court and intend to cost this company thousands of dollars in lititgation as my means of teaching them a lesson. Take them to small claims court, it is easy to accomplish and if enough of you do such, they will have to change their ways... Detroit Wrecker 5/13/11 They keep billing our credit card when we purchased a lifetime warranty...WTF joseph hoang 5/9/11 Actually I would give them a 0 rating. I called in to ask about their packages and thought it was too high so I said I was not interested. A week later I recieve a bill for over $900 dollars. I never asked for this and they said it is a lifetime fee so it is nonrefundable. Before they would tell me anything, they asked for my email address and home address. Do not give it to them because they will just bill you for lifetime service! I have been on hold for over an hour and no one answers. This company really sucks. The corporate number doesn't even work. Bill Craig 4/28/11 Don't give this company any card numbers or bank numbers. All billing is handled in some kind of Obamaland that no one can document. Who are these people, why can't they speak english, this is too much diversity for me. Call the corporate office, write your state attorney general. I enjoy my radio. I listen every night for 6 hours and I will pay for good service but not this incompetance. They are bound to have stock holders. Ugh 5/3/11 This company sucks. They suck you in, and blow you like you have never been blown before. How can such a large company have such poor business ethic Nina 4/25/11 Just to let you know service has NOT improved in 2011. Payment was applied to the wrong account and despite a 20 minute call to their call center, not only was it not resolved, they would not let me speak to a supervisor and the rep eventually tired of me making sense, with her unable or unwilling to do anything about it, and she hung up on me. Numerous emails either were answered without reading what I wrote or they sympathized with me but ultimately returned to their insistence that I call customer service again. Am writing to corporate headquarters now. Craig Couch 4/25/11 Watch out for these guys! They offered me a promotional radio and I received it but never activated it. They activated it automatically under a separate account under my name, set up quarterly payments, and then started charging the card on file from my other account all without my knowledge or permission. When I complained, I was basically told "tough luck for you" even though they admitted that they aren't supposed to activate radios without permission. I emailed XM, called them, and let me tell you...they don't care at all. These guys are very shady, do not give them your credit card info for any reason!!!. Keia Renee 4/11/11 Called to order a radio the rep told me she was unable to process the order because my billing information didnt match..?? Two days later I have 3 deductions from my account and the radio was sent to a unknown address. Called all weekend no one could help me. Called back on Monday morning NO supervisor was available, I was hung up on 3 times, the reps from India, Pakistan, Maylasia or where ever they are from is the WORST No body understands you when they STEAL YOUR MONEY. Now my 2min hold has turned into 45 mins of music playing in my ear...!!!! Vera 4/19/11 Wow - I'm surprised there is no option for 'O' stars! I am on the site to locate an address and telephone number for XM Radio's corporate headquarters, so thanks guys. I work in a corporate office accts payable division where the company has two radios which are paid from two different checking accts. On March 2, 2011 we mailed XM TWO checks in the SAME envelope along with the payment coupon noting the two check nos./amounts on the coupon. XM applied one check, but apparently somehow 'LOST' the second check and has been sending us past due notices. After getting nowhere w/Listener Care on the phone(ha-ha), we faxed over a letter with front/back copy of the cancelled check provided by our bank which was actually cashed by XM on March 18, 2011, but never posted to our account. After wasting so much staff time w/Listener Care (ha-ha), got on the web to locate corporate info. Our goal is to communicate directly with James E. Meyer, President, Operations & Sales, Sirius XM Radio. Our Controller has decided to send a copy of EVERYTHING to Mr. Meyer, via certified mail to the New York address to see if he or somebody there can get XM to credit our account for the check they cashed and stop sending threatening notices. JRoman 3/30/11 This company customer service is really really really bad. Im on a life time membership and just after 2 months my sevices has been disconnected and now im getting calls about a payment after i paid in full. XM sucks..... Dave 3/30/11 siriusxm sucks. The content is good but every other aspect of the company is horendous. When listening online some channels at times are not working. I would rather be water boarded then try to deal w/ their customer service. There is no way to escalte a problem with anyone who could ever actually be able to help you. If you don't have siriusxm don't become a customer. You will be frustrated when at first you hear enjoyable content but inevitably the technical service will drive you insane. you suck siriusxm, you truely truely suck! edantie 3/28/11 Do not worry, at this rate they will be out of business soon. I've been trying to purchase there WX service to be coupled with our GPS's. After learning two other languages I still can not find out where to purchase this service. Funny, we have it in our aierplanes only because it was part of our nav systems. With this kind oif Customer service, they will be out of business. This is why they purchased there compition, to make sure we did not have a another provider to go to!! Zeeky 3/15/11 I rate XM ---> ZERO I bought a Honda CRV in 2008. It came with xm radio installed & a 3 month trial. I live in Alaska- we have no xm service where I live. They claim we DO- we DON'T! Beings they merged with SIRIUS about that time- I had high hopes they might set the xm radios to get SIRIUS as we DO get that here. We would check every so often- it was irritating as you couldn't get through a song without loosing service. As the 3 mos trial ended, I checked & all they had were partial songs with an add as to how to ACTIVATE xm radio... I never did. WHY would I as we DON'T HAVE SERVICE. Periodically I would see a charge on my credit card from xm but as I knew they had merged with SIRIUS, I thought it was for the radio in our Dodge Ram.,,,, until TODAY. Today I noticed I was charged $167.30 for SSR SIRIUS RADIO and right below that charge was one for SIRIUSXM for $91.26! A total of $258.56! THAT caught my attention! As I called to ask them about these charges- they claimed I had an account with them since August 2008! So they AUTOMATICALLY Activated an account for me- WITHOUT my permission- and charged it to my husbands cc on file for HIS SIRIUS account! I NEVER called them and they NEVER got a credit card number from me :( So for the past 2.5 years, we were charged apx $95 twice per year for a grand total TOTAL $569.88 of UNAUTHORIZED charges!! I had never questioned the billing because my husband HAS the account & charges to that cc. The xm radio in my car was AUTOMATICALLY DEACTIVATED at the end of the 3 mos trial. We would NEVER ASK for xm as we have NO SERVICE here! We are now waiting to hear from a supervisor- hopefully he/she speaks English better than those we spoke with today? We have also contacted our credit card co and they are sending info. They said since the transactions were UNAUTHORIZED- we can go back to when they BEGAN STEALING MY MONEY. We'll see what happens? I am ANGRY they would do this WITHOUT MY PERMISSION. I was told xm radio is STANDARD in my car and my option if I wanted to subscribe. I did not. If we get no where with these, I will contact my atty because I would rather pay money to him than to let xm get away with this :( ANGRY 3/15/11 I bought a Honda CRV in 2008. It came with xm radio installed & a 3 month trial. I live in Alaska- we have no xm service where I live. Beings they merged with SIRIUS about that time- I had high hopes they might set the xm radios to get SIRIUS as we DO get that here. We would check every so often- it was irritating as you couldn't get through a song without loosing service. As the 3 mos trial ended, I checked the radio & heard only partial songs with adds as to HOW TO ACTIVATE xm radio... I never did. WHY would I? WE DON'T HAVE SERVICE!! Periodically I would see a charge on my credit card from xm but as I knew they had merged with SIRIUS, I thought it was for the radio in our Dodge Ram.,,,, until TODAY. Today I noticed a charge of $167.30 for SSR SIRIUS RADIO and right below that charge was one for SIRIUSXM for $91.26! A total of $258.56! THAT caught my attention! As I called to ask them about these charges- they claimed that I had an account with them since August 2008! So they AUTOMATICALLY Activated an account for me- WITHOUT my permission- and charged it to my cc linked to my husbands SIRIUS account! I NEVER called them, and they NEVER got a credit card number FROM ME (they claim this account was under MY NAME- NOT my husbands) So for the past 2.5 years we were charged about $95 twice per year, for a grand total TOTAL $569.88!! I had never questioned the billing because my husband HAS the account & charges to that cc. The xm radio in my car was DEACTIVATED at the end of the 3 mos trial. We would NEVER ASK for xm as we have NO SERVICE here! (they CLAIM we do now, but they use to say that years ago as well) We are now waiting to hear from the supervisor- hopefully he/she speaks English better than those we spoke with yesterday? We have also contacted our credit card co and they are sending info. They said since we did NOT okay the transactions- we can go back and get it all. We'll see what happens? I am ANGRY they would do this WITHOUT MY PERMISSION. I was told xm radio is STANDARD in my car and my option if I wanted to subscribe. I did not. With the economy the way it is today, we cannot afford to have money STOLEN from us. We have a family to support and have no desire to support the idiots at XM!!! If we get no where with these, I will contact an atty because I would rather pay money to him than to let xm get away with this :( MARK 3/17/11 Is anyone from upper management looking at these reviews???? service still no good!!! Scott 3/13/11 Account # 1-5125717959 Radio ID (ESN or SID): DN45U0RK What started as a simple, minor issue with this company turned into a nightmare tonight. This has been an experience that I will be communicating as far and as high into XM/Sirius as I possibly can! I was trying to communicate an issue using the XM/Sirius website’s Feedback tool. For some reason, the site would not accept my account ESN. This led me to call the Listener Care number, 866-635-2349, four times about this and, although the XM phone system said that I would only have to wait 5 minutes before my call was answered, I was on hold for ~20 minutes each time: • First call- XM rep disconnected; • Second call- system connected me to the Sirius people who could not transfer me so I had to start over again; • Third call-I asked for a supervisor, was informed that none was available and was disconnected; • Fourth call- I received a message that the call center was closed and that I should call again during business hours. I consider the actions of the XM employees to be disrespectful and insulting. It is completely inappropriate and unprofessional for their “Listener Care” personnel to disconnect calls after the customers who have been on hold for such a long period of time. I have two accounts/vehicles with this company and they just renewed one of the accounts (I have no record of a email regarding the renewal) at a cost of $477. With that account, I received 9 months free service for pre-payment of 3-years in 2008 but, this time, they only gave me 5 months free for pre-payment of 3-years. This is disturbing. More disturbing is the fact that I was able to listen to XM on my computer for free with my three year payment in 2008 but, now they expect me to pay $2.99 a month for the same service, something that essentially costs XM/Sirius little to nothing, since they are streaming the signal anyway. I am willing to pay a reasonable cost for something that is of value. The fact that they have reduced my service but raised my cost runs counter to what I consider acceptable. Add this to the absolutely terrible customer care experience I had tonight and you can be certain that I will be exploring alternatives to the XM/Sirius products & services for both of my accounts as quickly as I can. Richard 3/12/11 After numerious phone calls to your Non-Customer Service Organization to correct a screw-up with the ordering of a "home radio"; resolution was finally accomplished with a representative "Lisa" from Nova Scotia (in 15 minutes). Multiple refunds requested for a returned radio, subscription, activation, etc. was like talking to a 10 year child in Manila. Hearing the words, but no comprehension of the problem and total lack of corrective action (hold please while I check). In addition, your organization deactivated one of my three radios, again a difficult set of multiple phone calls, I was told the radio did not exist (been in service 3 years) and they couldn't reactivate. This was corrected after serveral more, call, wait, transfer, disconnect, call, wait, hold sessions. Your Customer Service operation needs immediate attention. As a retired executive having managed an excellent Customer Service, Field Service operation, yours is terrible. If you were not an monopoly, your customer base would disolve. I plan on pursuing this with the appropriate government agency. Your method of billing and credit card charges also needs immediate review, as I wait to see if the VISA credits are actually applied. Sincerely, Richard CPA Shelly 2/22/11 I am a busy CPA and ever since Sirius and XM merged with the online radio, my service has been cutting off every 15 minutes. Had to call 3 times yesterday to that stupid call center in SE Asia where, while they do speak English, it's broken and they do not understand American phrases. They proceded to contradict themselves, outright lie, and then say they'll have a "supervisor" call, which of course, never came. I also had to call them 3 more times today because the first person didn't know anything, the second time I got cut off, and then the third person was a real winner-first told me that they are updating and everyone is having problems, then that I never should have been able to tune in for a straight 90 minutes-should only BE 15 minutes. XM-if you want to keep customers, get an AMERICAN customer/Tech service center!!!!! THIS SUCKS!!! Alecia 2/11/11 This is a complaint regarding a new Toyota vehicle that was purchased with XM radio in Sept 2010. We are upset and very discouraged with the way xm radio has been on the phone today regarding a bill that was submitted for a service we never authorized! We originally had 3-months free service with the car and Toyota and a year paid in full from the previous vehicle that we turned in against the new toyota. We now are in February of 2011 with no satellite service, completely understandable but, we have been presented with a bill as of today for 2-months of satellite. We are a little confused and decided to drop a call to xm radio where were transferred to India with a women named Manise Marise?? The English language is something but the past time We guess! We did ask for a supervisor in India, all we got was Cherry is the supervisor, ok! We never got to speak to Cherry. We were told that we owe $28.65 plus late fee's for 2-months of xm radio we never signed up for??? Then she (Manise) proceeded to say we owe $142.00, please make up your mind! I guess the deal is, if xm radio leaves your service on when they want, they will charge you what they want! We received 3-months of radio free with Toyota not 5! May we ask, where did the $142.00 come into play with the $28.65. We then stated that they (xm radio) needs to contact Toyota if their doing business like this. Xm radio told us to call Toyota and take care of it ourselves, so we did. We called the Toyota dealership in CA and complained, they were shocked and it's being brought up with management. We told Toyota the only notice sent for xm radio was a renewal for $178.00 if we want another year, so we did not respond to it, we had no use of the xm radio. We had sirius satellite radio in our BMW in the past, no issues. We paid for the year and when it was done, it was done! Now I am being billed for a service that was not authorized plain and simple. We called xm radio again after speaking with Toyota and got transferred to an American representative, what a shock! We did not get anywhere, so we asked for a supervisor who was Mr Kile ID 255 Whiskey (no last name of course). Trying to be professional as we have been in business for years, we simply asked him where do we stand. we stated that this is unprofessional, unauthorized and fraud! We also stated to him you cannot charge a service to a consumer that we never asked for. Our toyota is not being used at this time so, if you kept your satellite on then you can turn it off! We have been treated unprofessionally and we will not pay for a service that has been authorized without our signature or voice approval! Shamefully looking at consumer affairs reports xm radio has been reported badly on a continual basis hitting the consumer with bills and not turning the xm radio off when termination ends! We will be reporting xm radio to the BBB and consumer affairs to join the rest of the consumers to fight what is morally right! If xm radio would like to settle the matter in a professional matter we will be more than happy to back off the complaints. This is a matter of principle for the consumer not the price!!! Feel free to contact us personally xm radio if you find this to a bit below the belt. Mind you we have spent 3- hours trying to take care of your problem today. Remember this is free speech, we are still in America, right or is it India? Alecia 2/11/11 Susan of xm Radio thank you!!! You saved the day, I spent 2-day's on the phone with xm radio, spoken to Toyota re:the billing that xm radio kept sending for no apparent reason! Thanks to you I don't need to go to consumer affairs and the BBB. Thank you, GM Dealership Employee 2/15/11 I work for a GM dealership and almost every vehicle I sell has a free 3 month XM trial. I have to say that I agree with many of you who say that the service is substandard. My own personal experience with the XM listener care has left me frustrated and wondering how they even stay in business. I have always had excellent credit, and after my trial subscription ended, I decided to continue with XM, but instead of giving them my c.c number, asked them to bill me. I paid the bill, and after that next 3 month paid service, decided that I was tired of all of the commercials for a service that was supposedly commercial free. I went for a few months w/o XM service and then received what I thought was a reasonable offer via email for another 3 month period. I sent another check in to pay and later found that this was for a car that I had traded 4 months prior. When I confronted XM about this issue, that they need to transfer the credit to the car that I currently own and not the one that was traded, they gave me a run around. The problem with their offers that are emailed (or mailed for that matter) is that they just send you an account number to reference and don't tell you which vehicle this is for. Long story short, I was on the phone speaking to "Peggy" in Siberia and ran the gamut with all of her sisters. I think that the $43 I attempted to recoup was spent in my time on the phone trying to resolve this issue. Now they’re sending a letter posing as a collection agency. I’m trying to determine if this is an actual collection agency, and am thinking not since they never extended credit to me or used my ssn to provide me credit. Any thoughts from the rest of the community? David 2/3/11 I called and tried to get a nice deal on activating 4 NEW XM radios, one for each new car we have. They would only offer a $10 discount!! Shove it, I'll keep my portable lifetime sub of Sirius and use the Aux input. What a waste of a company 1/14/11 Her account only had her free trial period on it and had been closed for a long time. She had given her credit card number to the caller. I went to a supervisor and explained it to her; her response was to sign the woman up on service and then give her the number for corporate. I DID NOT sign her up. I gave her corporates' number. I later asked one of the outbound agents if we did have a 7 month deal running and explained the call to him. He said that we did not, and made some remarks about the agents in Puerto Rico "doing illegal stuff". I was in shock, to say the least. Sure, we have all been warned not to give out credit card numbers etc. unless we initiate the call, but a LOT of XM customers are elderly and susceptible. The proof in that is agents reading disclosures too fast for elderly to keep up. We were told (laughingly) in training about an employee who had been caught with a NOTEBOOK full of credit/debit card numbers; sure, the company rules state that at no time is an agent allowed to write or copy a cc number. The scary part of this is that at no time does anyone ever make sure this is not happening. (KEEP READING) Can't Say... 1/14/11 I got a job at the company in Virginia that XM outsources its "customer care" to in October last year...quit today. I'm so sorry for the people who subscribe to and have to deal with this company!! I saw things done to customers' accounts that would make Satan blush. Please believe me, not all of the employees at this company condone the ways they're trained (forced, brainwashed) to treat people! Some of us DO have morals...ultimately my reason for quitting. I realize it doesn't make any of you feel better, but employees are treated worse than customers. In NO WAY am I condoning the way customers are treated!! Their mantra is, "If they want it bad enough, they'll call back." (and YES, we were taught that in training). PATHETIC!! The biggest problem with this outsourced company is it is no longer a customer care location, it's strictly sales (as are ALL the XM outsourced companies). (KEEP READING) 1/14/11 The only action that is taken is to terminate employment IF CAUGHT. Yes, the agent with the notebook was fired, but walked away with no prosecution, no customer notification, etc. Another deception is in the automatic renewal of packages. Yes, in order to subscribe to service, you do have to agree to automatic renewal. If you disagree to that, the agent isn't allowed to set up the package. This is IN THEORY, by-the-way (refer to outbound agent earlier). What customers do not realize is after the time you've agreed to, YOU DO HAVE THE RIGHT TO CALL AND CANCEL THE SERVICE. This is deception number 7, and the deceptive part behind this is the disclosures are worded in a way to confuse the customer. All agents receive calls from frustrated customers (that's the nature of the beast), and at first I would see team leads/supervisors take those calls; as time went by, I was eventually told to tell customers that all agents were currently busy assisting other customers. Closer to the day I quit, I was told to tell the customer, "Okay, Sir/Ma'am, I'll be transferring you to a supervisor. Please hold for that.", and to transfer them to customer care (India). That's deception number...I've lost count! This job was one of the most harrowing experiences of my life. (KEEP READING) 1/14/11 To be TAUGHT better ways to deceive people of their credit card numbers is deplorable. Needless to say, I am posting the number for XM Corporate that I have in my work materials. I hope and pray someone DOES file a class-action lawsuit. I understand the concept of business is to make money, but I also remember when I purchased a computer from a (then) 'reputable' company; I would spend 6 hours at a time on hold for 'customer support' to India. THIS company DID eventually have a class-action suit filed against them, was forced to pay billions in compensation, and is now one of the lowest companies in America, because just like XM, once they had your money/credit card on file, you weren't important anymore. Please allow me to give some advice before I finish: if you think you do want XM radio, call in to get signed up. (Some of you have probably already seen that the website gets you so far, then you're forced to call in anyway because the website is messed up). ALWAYS use a preloaded credit card (there is an option of 'make onetime cc payment' but you can never be sure the agent hits that button instead of 'add cc to file'). In the 3 months I was there, not once did I see or have to submit to drug testing; at the same time, on applications the person is asked if they have ever been convicted of a crime. I was told by a fellow employee that he HAS had convictions for drugs (even spent time in jail), etc, he checked 'no' on the application, and he was hired. NEVER fall for the "radio you qualify to purchase on special". ALWAYS remember that lifetime plans are non-refundable, nontransferable, and do not pay off if you don't plan on keeping your vehicle for at LEAST 4 years. (KEEP READING) 1/14/11 They DO stay with the radio with the vehicle!!! The only ways they are transferable are if your vehicle is totaled, stolen, or if the radio is lost, stolen, or defective (and even then I'm not sure I would trust them to stand by that), and if the radio is an aftermarket (bought in a store) you can transfer the lifetime to another radio up to 3 times for a 75.00 fee EACH TIME. So either divide the lifetime price by the number of months you plan on keeping the vehicle to see if it averages out cheaper than any other package OR plan on using it as a selling point for the vehicle. NEVER give your credit/debit card number unless you initiated the call!!! I know when these agents call people they claim you can only get the great deal if you take it right then; this is a LIE!! If you call back in, the screen pops up with the same offer! NEVER believe a supervisor is "busy assisting other customers" and NEVER EVER agree to be transferred to a supervisor; SUPERVISORS ARE ON THE CALL FLOOR, NOT IN ANOTHER BUILDING!!! Other than this advice, all I can say is good luck... XM CORPORATE: 202-380-4000 KH 1/4/11 for 8 weeks now I've been trying to get my XMRadio database acct fixed so I can actually listen to it...still nothing and like everyone else, the customer service SUCKS. Claire 1/5/11 I thought I had hit rock bottom when dealing with Cablevision, Verizon or Comcast but I have now found a new low. XM Radio is absolutely THE WORST company I have ever had to deal with. I have now been waiting ONE YEAR for a refund for charges on 5 radios. Guess what? I only have ONE radio. I have been ignored, hung up on and left waiting on the phone for more than one hour (thank God for speaker phones). I also wrote to one of their executives in August and guess what? Even one of the Vice Presidents of this company ignored my email. That was Hello, James Meyers????? Are you out there? STAY AWAY FROM THIS COMPANY. THE CONCEPT OF CUSTOMER SERVICE IS COMPLETELY FOREIGN TO THEM. Roxanne 1/7/11 Just leased a vehicle in Nov and received info on the subscription. On the letter and one paper insert indicates one price but on the actual paper you would send a payment in is a much higher dollar amount. This does not even include a choice or give price difference for 'sirius. Just dealing with them on this issue-is a complete JOKE. I have been on hold over 10minutes spoke to 2 people and now a 'mananger' (l0l) and have received 3 different answers. It is nice to know that the people representing a company know soooo much of their company and product. Now I have to think long and hard as to whether I really want to continue with this bull. btw while on hol dI had the opportunity of reading everyones feedback. Thank you all for your input that has helped fill my doubts on the service. Jean 1/8/11 My 3 month trial subscription was up yesterday. Does the signal just shut down right away usually or is there a grace period? Jean 1/8/11 My trial period was to expire yesterday but I still have xm from my new vehicle. How long does it take til the signal is gone. gene stricklin 1/8/11 I have had XMRADIO for about 5 yrs. For the last 6 months it works intermittent. I have had $158.00 annually deducted from my credit card. I've just been charged again today. I'm suppose to get a 30% discount for paying a annual paymnt. I've never had that applied to my automatic billing from XMRADIO. For the last 6 months, Now the service has degraded to on for a while to off most of the time in my car. I have called XMRADIO 4 times today which has made me totally upset! I call the 800-#. help line and end up speaking to a person in the P.I. who can barely speak English. They are polite though. But, go through a canned question session which does nothing and they end up either putting me on hold until my end goes to a fast busy tone and then disconnects. I've asked for billing and asked for a manager and a suprv. with no avail just disconnect line from XMRADIO.... I want the XMRADIO Corporate office to respond to my issue. I hope someone in the USA Corprate office reads this... I'm sure I'm not the only person having this problem. sincerly G. Stricklin JEFF CAIN 1/11/11 I,VE HAD MY XM SENSE XMAS 0/10 PAID FOR LIFE TIME MEM. RADIO SHUT DOWN 3 MONTHS LATTER.CALLED IN, GOT HUNG ON SO MANY TIMES ,I CAN,T COUNT, XM TRIED TO RECHARGE ME FOR A SECOND LIFETIME MEM. FOR THE AMOUNT OF 961. DOL. 10 TIMES THEY DID THIS. COSTING 250. DOL , IN SERVICE CHARGES TO MY BANK. THE BANK THOUGHT I WAS ON A SPENDING SPREE!!!!!!. THEY CLOSED MY ACCOUNT AND SEIZED MY FUNDS. CALLED XM. TALKED TO A LADY AND TWO SUPERVISORS, THOUGHT WE FIXED THE PROBLEM, THEY SAID MY ACCOUNT WAS PAID IN FULL AND SAID THEY OWED ME MONEY. THEY ALSO SAID THEY FOUND THE MISTAKES ON MY ACCOUNT,THAT ONE OF THERE OVER SEA,S OPERATERS HAD ADDED EXTRA LIFETIME MEMBERSHIP ONTO MY ACCOUNT, THER FORE ALL THE EXTRA BANK CHARGES . I WAS WRONG THEY DIDN,T FIX ANYTHING, RADIO IS STILL OFF, AND I JUST GOT ALETTER FROM A COLLECTION COMPANY DEMANDING PAYMENT TO XM. I WAITING FOR THEM TO TAKE ME TO COURT, SO I CAN BRING IN ALL THE OTHER PEOPLE THAT XM HAS DONE THIS TO. AS WITNESS,S .AND WE,LL SUE XM. cheryl 12/31/10 No stars for xm! I recieved a collection call from a 2009 bill that was resolved or so I thought. T was informed that there is no way to prove that I even spoke with them. Then I was told that the supervisor who "fixed the issue" didn't have the authority to do so. So here we all stand very unhappy, but my burning question is does anyone really work in the US? does any one really care? if you call customer care they look at my acct & tell me I have a credit. The old acct was closed becaused they made sooo many mistakes & I have a credit!!! But the collection was not suppossed to go this far. #1 hadn't recieved a bill in over a year, #2 they said they fixed the acct reversal, #3 you cannot call people & threaten to RUIN them!and call me a looser. (i'm going to the state on that alone!! Xm #1 is not a responsible company they should be bringing these jobs back to US soil in light of all of the poor service complaints> perhaps the goverment should start looking at this. I do this for a living & jnow the law too Nick 12/21/10 Yep, no wonder Sirus went out of business. These people are horrible. wfa 12/20/10 Called 800 and ended up in phillipines which was horrible. Just trying to extended/ upgrade account and they cut me off twice and last time transferred me to spanish call center. As everyone mentions they won't put you through to supervisor or give you corp. phone number. Don't even waste your breath they won't do it now matter how hard you push. I finally found a number online to corp headquarter in Washington (202-380-4000). Operator put me through to consumer relations, which was very helpful and my issue was resolved in a couple minutes. So don't waste your time with the 800 number, use one of the numbers on this site. Tim Morris 12/16/10 Ditto, Rodney! Same issues. I am a long time subscriber and want to strangle someone!!! 6 phone calls to reactivate a reciever! Contacted, Philipines, Indonesia, and India for a start. No wonder their stock is at $ 1.25/share! I finally have the corporate Telephone #, 212-584-5100.I'm sure this will lead to a dead end or Pakistan!!! Plan on calling in the A.M.! Will let you know. Any other ideas out there? Mike 12/16/10 Incomprehensible service reps over a phone connection that would make a third world dictator blush with embarrassment. This after negotiating a phone tree that dumps you if you have more than one radio listed to your contact number. Add to that a "online" account page that does not let you cancel or modify a service. I thought that the nadir of customer service had been reached in the cellular phone industry but this company has set a new standard that any corporation that wants to flip off its customers while taking their money should aspire to. Anthony 12/17/10 They have changed my service, don't get back to me, won't answer e-mails, can't fix my radio so it will update, changed my subscription, etc. Why doesn't anyone investigate? ccl 12/3/10 How on earth do we bring a class action lawsuit against these people? I have been trying for over 6 months to collect a $200 refund. Despite the fact that numerous customer service reps have told me a check would arrive within 2-3 weeks, the most recent service reps that I've spoke to have tried to tell me that the refund was issued when I cancelled service in May - it was issued to my credit card. Impossible. The credit card had been cancelled for over a year. Citibank (the issuer of the credit card) confirmed that there was no way that XM could have refunded the credit card. XM needs to seriously pay the consumer with some punative damages. How can we make this happen???? Barry Rabinowitch 12/4/10 Rating the quality of service from people that cannot speak or understand English is somewhere around minus 1000. New bill for 3 months is twice what I paid for one full year. What brass they have to charge a fee of $2.00 for them to send out an invoice. I lived before without satellite radio and will continue to live without satellite radio. These people should be ashamed to call this Customer Service. It really is Customer No Service. R 12/4/10 TRULY AWFUL CUSTOMER SERVICE - As the other comments state, XM Radio simply doesn't care about customer service. I've worked closely with many companies in India doing outsourced call service. What I can tell you is that this poor level of service is generally NOT the fault of the Indian company - it is the corporate entity who provides them training, writes the specifications, chooses the outsourcing company, and monitors execution. XM Radio could improve their service to us, but apparently they are OK with where they're at. I don't know about you, but I'm going to cancel my account; if enough of us do so (stating poor customer service as the reason), they will be forced to improve or they will be forced out of business. Unfortunately, I doubt there is any other way to get their attention - we must vote with our money. David Stacks 12/10/10 This corporation has chosen to blow off three subscriptions due to poor customer service ! Dealing with XM / Sirus is entering a new level HELL !! How they stay in business is a mystery. Rodney 12/9/10 XM stopped working No one at customer no service knows why They resent the signal several times but nothing happens Nothing wrong with radio antenna or radio The vehicle is brand new , just paid for a full year after the 3 month free trial Had trouble before but nothing like this These people are a joke Lemuel Johnson 12/2/10 I tried to cancel my radio and they charged me 75.00 canceclation fee after i told them i did.nt wat there lousey station i wouldn't recomed to any one i hope they go out of business they are a lousey company as far as i'am concerned Danette S. 12/1/10 Read NO STARS... This company is ultimately the absolutely worst I have ever dealth with. As long as you don't have to work with their customer service you are fine. So utterly disappointed. I have cancelled my service!!! :-( joe 12/1/10 The outsourcing of the customer service department is inept and unprofessional. I tried to get a reasonable explanation regarding me bill of why the price is so high and the CSR rep had no idea and could not give me a reasonable explantion. I requested to speak with a supervisor who could respond to me. I was put on hold for 10 minutes and got no one to speak with. I just gave up trying to get an answer. My next course of action will be to write to the president of xm to see if he/she can answer me. If xm is a public company, this info should be public information and available. I'm not too happy with these guys. DM 11/30/10 Consistent at least ! XM called to offer a discount to renew my subscription after trial that came with Prius . They claimed same package but that was incorrect ; it was a very watered down list of stations . When I tried to call , only could reach Phillipines When put on hold , the ads on the phone were all for adult sex phone services 'you want to talk to horny girls?'!! Unbelievable Arlene G 11/18/10 I have made 4 calls and have sent 2 e-mails to get a contract for the lifetime service I paid for in full.The response was someone would contact me in one business day. I have experienced the same frustrations as others and wonder why the company doesn't comply. Where is the Attorney General???? Jan S 11/19/10 Wow! what lousy customer service you have. I didn't know it was soo rampant. Won't take it personal now. Just will cancel my 2 radios & not subscribe my new vehicle. Do Not need this bad business. Hung up on 3x, no refund & even more taken out of my checking acct.! Even at my age, have never experienced such BAD customer service. Think it should be returned to stateside. Mj Albright 11/15/10 I purchases 2, I repeat 2 lifetime subscriptions. One was for the portable unit I keep in my offie and one was for my vehicle. I was nto told at the time of the purchase that you CAN NOT purchase a lifetime on a permanent car account. When I purchased a new car, I call in to XM to have this subscription renewed, but oh no, that is not possible, only if the car is stolen, etc. My point to the customer service is I would not have purchased one for the permanent car radio had I been told the truth. I was lied to in order to make the sale and they -- XM -- have no conpunction regarding the behavior of their sales personnel. This is not over. One very disatistifed customer 11/16/10 I tried to cancel my service but was met with customer service representatives who were discourteous and insisted on trying to sell the service despite my repeated and firm statements that I wanted to cancel and did not want to be convinced otherwise. XM should be ashamed for its terrible service, sneaky tactic of automated renewal at inflated prices, and the ridiculous overpricing of a service. Phil Los O'pher 11/12/10 XM radio is a cold hearted corporation who shields anyone with authority from the telephone to respond to issues of customers. There is no viable mailing address available, nor telephone numbers. The so-called customer service telephone banks are all off shore employing persons who do not understand the dynamics of the English language. All they are equipped to do is what they can find on the computer screen. Their billing/accounting practices do indeed border on fraud/exploitation. Phone reps refuse to divulge their full name, nor their location leaving the consumer with no rights and are offensive to their face. Their mantra is "I'm sorry, but". I apparantly am being targeted and/or harrassed because I refuse to give XM my bank account number or a credit card number. My checks are held up, then I am not given credit on my account even after the check has cleared my bank. My reasons for doing this are validated by their continued, repeated errors in billing and their unreasonableness and unwillingness to handle issues in a prompt, professional, polite way. The main thrust of their training to their telephone customer service personnel is the negatives i.e. DO NOT GIVE OUT CORPORATE PHONE NUMBERS OR ADDRESSES. DO NOT GIVE THEM YOU SPECIFIC LOCATION. DO NOT GIVE THEM YOUR FULL NAME. DO NOT CONNECT THEM TO A SUPERIOR SUPERVISOR WITH REAL AUTHORITY. THEY HAVE AN EXCELLENT PRODUCT. THEY ARE TOTALLY INCAPABLE OF ADMINISTERING IT. John Ryman 11/9/10 Talk about Frustrated in dealing with the OUTSOURCED CALL CENTER, I was on the phone for over an hour & still didn't get satisfaction. Refused to give me a Supervisor when told I wanted to talk to one..Then did a song and dance about the only Supervisor being out in her car and unavailable. Dealing with Pakistan, India or Maylasia or wherever SUCKS, CLAIMED DIDN'T HAVE CORPORATES NUMBERS....They get a LESS than ZERO rating. I went on line and found this site and got the phone number for Corporate, and guess what? Corporate actually has people WHO DO CARE and try to correct the Screw ups of WHEREVER Call Center. Corporate gets a 5 star for that; but, a Zero for OUTSOURCING.............. None of your business 11/5/10 It it were possible to rate this company even lower, I would give them a subzero rating because of its displayed billing activities that are -- in certain cases -- purely FRAUDULENT. 10/27/10 XM charged services on my card without my concent and charged me twice for my regular service, while at the same time enrolled me for life time membership, without me knowing. I had two be on the phone with them for two hours to try to get this resolved, they put me on hold forever and transfer me all over the place hopeing i'd get frustrated and hang up. They finally said it was taken care of but i doubt it. I bet i'll have to call them again for this is the 7th time i've spoken with them. I Don't want anything to do with XM anymore. THEY SUCK!!! FYI If you've ever had XM check your bank statements cause they will keep charging you stuff and will never take your credit card off file. LRoy Bell 10/22/10 Bought a new car Nov. 2009 It was supposed to have 1 year of free XM radio. After 1 Month it was cut off. Today (10-21-10) in the mail I received a renewal for their service because "Your Satellite Radio Trial is about to expire". The free trial is a joke. Promise of 1 year and actual service on 1 month. Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7     Write A Review For Xm Radio Corporate Headquarters Note: This is not to be used to contact Xm Radio Corporate Offices nor is this site affiliated with them in any way. 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