Xm Radio Corporate Office & Headquarters

while they have an office in the big apple, billing and customer care are handled in the Philippines by folks for whom the spoken English language is a difficulty. They have no a clue as to how to solve a problem an the suits in NYC should be ashamed. As thy use the airwaves,I have filed a complaint with the FCC. They have as many of the suits as these guys

I am a returning customer and have called today to order a new sirius radio for my vehicle. After speaking to 4 different people today and being put on hold on and off for 3 hours, I ask for customer care. They transfer me to customer care and the gentleman i spoke to was very rude and so i ask for his supervisor. He transferred me to his supervisor and i explain to him that each rep. i have spoke to have given me different prices. I originally received an email offering me "Free activation" and 6 months subscription for only $25.00. He immediately starts arguing with me about what i was offered on the phone from the other reps, after he finished talking i argued my point and he hung up on me. If no one can help me, I will not be a returning customer and my family and friends will also know about the poor service i received today.

Customer service sucks. Don't always understand what you want. Employees and never get things right. All Access subscription Is false advertisement. When you cannot get MLB play by play for all access. If there was a competitor I would be a new customer today.

Outsourcing Customer Service was the biggest mistake they could have made; not that they (those who sit in high places and wear suits) care. Can't understand a word the CSRs are saying; on hold for ever; while trying to get info about a refund check, the CSR in some other country kept trying to tell to to contact my bank to get the check. I kept asking him, "why, did you make the check out to the bank." Kept going round and round with this person and finally gave up and called Corporate Customer Service at (212) 584-5100 and got an American, English speaking individual.

The worst customer service that I have dealt with in my 67 years. I can't understand much of what the people or saying, and their knowledge is zero. I don't blame the people that I have contact with. I blame the people at the top. They have to know what their customers are saying, and if they don't and don't change things, shame on them. Probably, too busy counting their money. I wish that I could organize a boycott.

Customer service with this company--there is none. Hard to find anyone that speaks English and can relate to what you are saying. Very robotic---read from script instead of talking like real people. Don't resolve your issues---just keep repeating the same thing on their script. Still waiting for my refund after two months. Don't waste your money. It is obvious---their employees don't care about the customer.

Hope you all understand that when you are having problems with the billing you are talking to the call center in a foreign country! Of course they don't employ their customers and people of the USA! Customer service has ignorant people working there. They also have a deal with the credit card companies that when they are in the wrong you are stuck! NEVER GET INVOLVED WITH THIS COMPANY.

i have 4 radios,but get billed for having 3 different start-up dates.how hard is it to have all 4radios put on 1 invoice and make 1 payment every 3 months.apparently these people have had previous work experience in the us congress.they keep saying that that proceedure is not allowed.love the variety;but hate talking with the fools

Dysfunctional incompetence is the only way to describe it. Even when the email for corporate officers is used in addition to contacting "Listener (Don't) Care, their responses are canned, nonsensical, and illiterate. How do they stay in business?

This Company should be aware that they have a lot of training opportunities. While the recorded voice which answers the phone is most pleasant (and if I have a good ear) is the SAME one used by Time Warner, this ceases immediately when you get an employee (at least the ones I have had) on the phone.. Untrained, poor speech and tone and keeps you on hold forever. Don't even get me started about the lack of ease with which instructions are given or the lack of some programming that the target demographics of my car owners want.

I paid a family member's account as a one time gift, when it came back for renewal they charged my account $597.63. I called the xm company and like many other people waited on line forever. When a person finally answered off course after explaining what happened I got cut off and had to start all over. Next person was in a different state but seemed very helpful and assured me the money would be refunded. After waiting a week I called again this time I got a third state and was told it takes two weeks excluding weekends. I called again today since the two weeks are up. This time I got a person in a different country and was told it could take up to a month. It only takes them a few minutes to take your money but forever to give it back. When I get my money back I will up grade this.

On 4/10/10, a XM rep enthusiastically recommended to me a Lifetime Subscription as perfect for those of us who trade cars regularly because it could be transferred to a new vehicle up to 3 times with a $75 fee for each transfer. I agreed and was charged $461.19. On 2/15/13 when I called to make my first transfer, I was told that lifetime subscriptions absolutely cannot be transferred. Of course I protested that decision, and I was told that my account was being escalated and I would be contacted in 7-10 days with a resolution. As of today (3/1/13) I have not been contacted so I signed onto online chat (so I could save a written record of the conversation). I was told by Abraham that my subscription was cancelled on 2/8/13 and they had issued a credit to my account of $87.99 which would not be refunded because I had cancelled. I asked who cancelled my account (since I didn't contact them until 2/13/13) and he said they don't have that information. I insisted that they send me the $87.99 credit and got nowhere. Bottom line is that I paid nearly $150 more than I would have if I had maintained my monthly subscription. Beware: Sirius XM will lie, cheat, and steal -- and their customer service will insist that you are wrong. Notice that they don't put much in writing, and they charge and change your account without your authorization or your knowledge. I cannot believe that they continue to get away with their fraudulent activities. Please warn everyone to stay away from this company.

As I write this review I have been on hold for 54 minutes in order to have a refund to my account for a stolen sirius radio. And now they just disconnected the call!! Watch your accounts closely as they have no shame in charging you for service that you don't receive and then not releasing your money. Great programming but lousy and sleazy fiscal policies.

I noticed on my Credit Card Statement a Charge from SiriusXM. I called them and after 5 hours of being on the phone transferred 7 times I was told they can only give me 6$ back. When they have been charging my card for something I didnt order for 7 months now. Is this how people do business?

Billed my credit card for someone else services and really bad customer service management

1. I think the people who work here are very confused as to what they are doing. 2. This has happened to be 3 times already, you wait on the phone for 10 minutes until its your turn, and then automatically get hung on. 3. You ask to cancel your free trial (because you sold the car) and they keep sending correspondence asking if you want to renew. 4. Overall, very bad service.

I had an account with them in 2009. I asked for only 1 month of service. I got 1 month of service. Then in 2012 they started charging me every 3 months from a debit card hat had expired. When I tried to get a refund they told me it was an automatic update and i should have cancelled. The vehicle associated to the account had been totalled 2 years ago!! I am still trying everything to get my money back and I will not give up. I will be contacting BBB and a lawyer! I have all documents needed to support my case!!

What poor customer service!! Bought a used vehicle 3 months ago with an siriusxm equipped radio. Two weeks ago I get a letter signed by Joe Zarella, their Chief Service Officer saying I was getting a free 3 month trial and that the radio would be activated between 12/26/12 & 1/2/13. If it didn't come on, call their Listener Care Dept. Well it didn't so I called and being on the phone for over 20 minutes with them I'm told there are no free trials and called the letter a "mis-print"! It also appears their Listener Care Dept. is a contract company who service several companies. They could not even find SiriusXMs, mailing address. Unbelievably poor service and was completely unable to get a human on the phone at several numbers who wasn't from Listener Care. They can forget ever thinking of getting me to subscribe.

In year 2012 I had an intro price of about 100.00 dollars, this year 2013 it is 186.00 dollars. I think that is to high for my usage. I called the 1-888-963-4324 number numerous time to cancell my subscription. i connected to an operator immediately, bu was told her/she could not cancell the account. I was then transferred to another operator that never came on the line. After holdin 15 plus minutues 3 time I told the last operator to cancell me and hung up. If this is the way you do business then I am glad I am cancelling my service. Please feel free ti call if you want to disscuss you poor customer service

4 hours! I mean it...4 hours! It took me that long to buy a radio this week. And then, they got the order wrong. With the influx of Internet radio and Pandora, this country needed great customer service to survive. I am afraid that as soon as Howard Stern leaves, this company will follow Circuit City and Borders into bankruptcy.