701 Main Street St. Joseph, MI 49085
(616)923-5000
Reviews For KitchenAid Corporate Office
disappointed customer of Kitchenaid  | 5/10/12 |
| I bought a brand new kitchaid refrigerator and kitchenaid dishwasher. Refrigerator installed in Jan 2012 and dishwasher installed in middle of April 2012. Part of refrigerator labe inside already peeling off. Service guy said that something like that is considered "cosmetic" and that would only be covered for 30 days. I said really...so if the lable is peeling after 2 months, hum...wonder how the rest of the refrig will hold up. He said use somem super glue and glue it back. I thought that was interesting but I let it go. My big PROBLEM is my brand new kitchenaid dishwasher which does not work. I have had it a month. It has never cleaned an entire load of dishes. I called the co I bought it from and they said they could offer a new one but I'd loose 20% up front because it is now a "used" dishwasher. I was shocked. They suggested calling service. I did. They came out. The checked it and said use (1) less detergent (2) put vinegar in sometimes (3) buy another product at the store to help with the grime left on the dishes (4) make sure I have cleaned the dishes because it is not a garbage disposal... I had already done all of these things...he didn't know what else to do. I called the co again I bought it from. They would do nothing but give a new one once I pay the additional 20%. I called customer service at 18004221230 and spoke to someone that took my complaint and I asked what happens now. She said nothing. She couldn't guarantee anyone would call me. I said so I am stuck with a lemon dishwasher and she said yes. So I called the corporate ofice to speak to Jeff Fettig and they said he was out of the country and did not speak to consumers anyway. I spoke to a member of his Executive Team, who also said that she does not normally talk to customers. I shared my issues and got the exact same response from her. The representatives of Kitchenaid have told me that they are aware I may have a lemon and there is nothing that they can do. I am shocked by the response that I've received from people representing Kitchenaid. Oh, also, the service person reminded me that these products will not last more than 10 years and so I shouldn't expect that they will. Wow - American - good job. I'd like to go back to the day when my Mo bought a refrig or any appliance and would know that it would last 20 years. We have really progressed.?? I am pretty frustrated and don't really know where to go. Guess I will run down and do my dishes by hand. I can just look at the face of the new SS dishwaser and appreciate the look I suppose. That is all I can do since it does not work. Kitchenaid - Whirlpool - you should be ashamed! | |
| Christina Battell | 4/24/12 |
| I purchased KitchenAid Double Wall Oven and had it installed in January, 2012. The oven is pretty and seemed to work all right, except for a loud clicking when operated at temps of 400 or thereabouts. The trouble came when I used the self-cleaning option for the first time on Easter Sunday. About an hour into the self-cleaning process and while I was standing at the kitchen sink, I heard an explosion and glass spurted out from underneath the oven door and scattered around my kitchen. I was quite frightened. I called the fire department and was assured there was not fire in the walls. I also have contacted KitchenAid 3 times since and have been told that my warranty is "repair only" and so the repair to be done (not accomplished yet, for reasons on the dealer side) will be the door only, despite the fact that the root cause may be quite another thing. I was also told by customer service (very nicely) that perhaps I ought to use the self-cleaning option only every 90 days. There is more to the story, but enough for now. I am worn out with the whole saga. I have also found a number of others on the net who share my experience. I don't know about you, but I expect a self-cleaning oven to self-clean safely, no matter how many times I use the option. The manual does not warn of such problems. | |
| Robert Zybach | 4/25/12 |
| BEWARE: KitchenAid/Whirlpool/Kenmore does not stand behind their products. Short Version: I have an expensive counter depth KitchenAid refrigerator that is 2.5 years old (still paying for it) that I have to replace because it has been diagnosed as non-repairable. I spent much effort jumping through hoops for KitchenAid/Whirlpool Customer Support, only to be told that I should have got an extended warranty. Long Version: Problem: NON-REPAIRABLE Refrigerator - Broken wire in cabinet. Product: KitchenAid 25 cu.ft. refrigerator (Model #:KSCS25FVMK01) Age of Appliance: 2.5 years old (still paying for it) It started out as an intermittent problem with the ice/water dispenser going out. It quickly escalated to the ice/water dispenser, ice maker, and defrost heater completely going out. It took almost a month, 3 service technician and 3 computer boards to diagnose the problem. A broken neutral wire in the cabinet that cannot be fixed. I called KitchenAid to let them know that an non-repairable 2.5 year old refrigerator is unacceptable. KitchenAid/Whirlpool customer support would not even listen to my problem until I had a Authorized KitchenAid Repair company look at the refrigerator. I purchased all my KitchenAid and Kenmore appliances from Sears so I have been going through Sears Home Services (A&E Factory Services) for repair service. I was told by KitchenAid Customer Support that Sears Home Services (A&E Factory Services) are not KitchenAid Authorized??? 4 phone calls and a few hours later I could not convince KitchenAid custom support otherwise so I gave up and had Kitchen Customer Support schedule a service repair for me. I take yet another half day off of work and who shows up to verify that my non-repairable refrigerator is truly non-repairable but A&E Factory Services (same company as the previous service calls). Conclusion, Yes it is non-repairable. I called KitchenAid Customer Support the next day to verify they had all the information they needed to review the case. They said it would be reviewed in 5 business days. I called them 5 days later to find out that the case still did not get reviewed. I called back 5 days later to find out the case was never up for review but I was assured it would be reviewed in the next 24 hours. I called back in 2 days to find out that they did not have the technical data they needed. Here is where I am a little confused because I was speaking with Barbara who said it was rejected by the review committee because of lack of technical data. I was then passed off to the supervisor, Debbie (ID #3277) who told me that there was nothing they could do about it. I should have purchased the extended warranty. I never dreamed that I would be replacing my refrigerator before I finished paying for it. Thanks for the "KitchenAid/Whirlpool Customer Experience"! | |
| Diane Poulson | 4/25/12 |
| I purchased a KitchenAid hard silicon trivet to use as protection under hot casseroles and dishes. The mesh pattern on the "feet" burned into our beautiful new wood kitchen table top. It cost us $75 to have the furniture man repair it. Fortunately, the table top looks almost as good as new. The trivet is going out in the trash. It was a very expensive lesson--stick with the older, tried and true materials! | |
| Marc Ben | 5/2/12 |
| We are all willing to be proud of Made in America products. It requires investments in customer service training and it seems that KitchenAid does not care about it. It's sad. | |
| Anonymous | 4/17/12 |
| Customer service is awful. Purchased a kitchenaid stand mixer and the beater doesn't fit onto the shaft easily. I wanted it replaced and they are giving me the run around about why did I wait till just now to report it. What oil did I use to oil the thing. They want me to purchase a new one. It is still under warranty. Don't recommend purchasing a kitchenaid anything with their customer service. | |
| anita Munson | 4/10/12 |
| We purchased a double oven had it installed in december 2011. I used the self cleaning cycle in febuary it melted the plastic on the lock latch who has ever heard of putting plastic in a self cleaning oven. I called the repair department got it fixed cleaned it again wow melted the plactic latch again. then cleaned the bottome oven the glass blew up in it blew glass all over my house after smoking it up and the oven was clean when i tried this. I just wanted to see the the same peice would melt again. Now all i get it we can replace the parts. My idea is after it blew up who wants it in the house. I will not never buy another one again. | |
| Cher | 4/6/12 |
| KitchenAid has the worst customer service. Its funny how they can build a company with a strong brand and good products and then let hourly outsourced phone reps handle the customers. I have six appliances, we have had our frustrations with the ice maker- our system is 6 years old and we have replaced the pump twice. The other appliances have had minimal problems. Our Built In refrigerator just started making noises so we had to make a call to get service. I really wish I had not. What a horrible experience. I remember when companies were happy to help customers and they provided value. KitchenAid/Whirlpool did nothing but upset me, make me lose more confidence in their company and the people who run it. I would strongly urge future buyers to NOT purchase KitchenAid/Whirlpool as you will eventually have to work with their service/customer support department. | |
Marilyn Schwartz  | 4/5/12 |
| Purchased kitchenAid refrigerator w/ bottom freezer & double doors . It stopped working the first day. After a couple of service calls it was attributed to a board failure. The board was replaced but didn't correct the problem. The dealer replaced the fridge after a couple of weeks but gave us a small loaner. Purchased a DW at same time and became very frustrated with the sensitivity of front control panel. Settings would unknowingly change when in operation and were difficult to reprogram. When it was fixed it was attributed to a defective door latch and controls. Also purchased KitchenAid gas stove at same time. The seldom used oven now has grease between | |
| michael clark | 2/24/12 |
| The adjustable slicing blade on your (model KFP1333CUO) KITCHEN AID 13 cup FOOD PROCESSOR has a design defect which requires a general recall of the product because replacing the blade with an equally flawed blade will not solve the design problem. The floating arm that is riveted to the cutting blade is made of plastic and breaks under normal operating pressure exerted against the blade during slicing process. The weak point is between the blade riveted plastic and the other end which is an eye hole that flouts up and down on the center spindle with no more than 1/4 thickness of what appears to be untempered white plastic. Has there been a modification recently to correct this part problem and if not why??? Your answer to this will determine if I mount a web page of warning on the product in the interest of the public. | |
| Gina B. | 2/23/12 |
| Purchased a Kitchenaid KFCS22EVBL00 Refrigerator, french doors, freezer on the bottom. Great looking appliance but the vibrating noise coming from the thing is deafing, to the point we have to turn up the TV when the motor comes on. Have had 3 service calls and all the techs have said it is a vibration from the motor being too close to a metal plate. First tech placed rubber grommets in the space to muffle the noise, worked for a short time. Second tech tried to convince me that all refrigerators made noise. After much discussion I told him he was not leaving until he did some thing about the noise, so out came the rubber grommets. The noise was back as soon as I moved the refrigerator to clean behind it. Third tech stuffed corrugated cardboard in between, but the noise is back. Kitchenaid is aware of the problem as each tech stated. Do they really care? NO! Well, I have an extended warranty, so I will continue to call them back again, again and again. | |
| Sam | 2/15/12 |
| I purchased a kitchenaid refrigerator stove and microwawe 3 years ago .last week I have 2 cracks on the liner inside the fridge.Today i have a lot of them - 26.This is cheap material.that many cracks on 2 walls is not reparable.They like to fix with epoxy glue drill the holes and glue the pieces of plastic - this is crazy.The serviceman told to me this epoxy gonna fall out from walls after 2 maybe 3 years anyway but this gonna be after my warranty.I called to costumer service few times and last time manager told to me :refrigerator never gonna be replaced with any problems everything is reparable........my english language is not good maybe this is the reason why they do not wanna help me to fix this problem,but i am not gonna buy new refrigerator every 3 years this was to expensive.I think this is good brand but kithenaid and service from them is like s..t | |
| Terri L. | 2/10/12 |
| Bought Kitchaid side-by-side refrigerator with deli feature Aug 2009; the water dispenser became very hard to press; was told by store that this was normal ware on product and just press harder; a few days ago my young son tried to put glass cup to get his water and pressing harder, cup exploded -- deep cut to his right thumb and 30% severed tendon has my poor little one with five stitches and a plastic surgeon consult. Be careful with this type of water dispensing system - I trusted Kitchenaid to be top quality to ensure my family's safety -- I wish I had looked at these reviews before purchasing their products. | |
| Thomas Mcdonald | 2/10/12 |
| My dad bought a kitchen Aide dish rack that after you wash them you're self there suppose to fit any size dishes to dry before they get put away it is not doing that. We got it is at Costco. We both tried to get the number for you guys so that we can explain our situation. Please contact me at thomas.mcdonald77.tm@gmail.com thanks. | |
| Suzanne Champitto | 2/1/12 |
| We researched appliances before deciding on the highly rated Kithen Aid Appliances. Unless Kitchen Aid steps up to the plate, after reading this, I will never buy another Kitchen Aid appliance or an appliance made by Whirlpool. I have a freestanding gas stove. Within 3 months of using it, the ceramic on the grates began to bubble. Thinking that the burners were not adjusted right, we had a tech come work on the stove. I ordered two more grates for the stove....$200+. Within 4 weeks the same thing happened. I called the service department who told me they would not back their grates. I asked for a manager and was told there weren't any available. No supervisors no managers. They washed their hands of the whole thing. Managers if you read this, there are several web sites and class action suits about your appliances. Do you not realize that word of mouth for a bad or defective products impacts your bottom line significantly? I now need to buy more grates. You have defective grates!! | |
| Susan | 1/30/12 |
| We remodeled our kitchen in Sept 2011 and based on reputation, price and reviews we chose Kitchenaid. Every appliance arrived with either dents or scratches and KitchenAid would not respond because the 30 day warranty was up which was due to delays in construction. The oven door problem was very clearly due to a manufacturer defect and they still refused to replace it. I've been told that it's normal to expect dents and scratches in stainless steel. Normal for who? Does quality no longer count? Now my built-in microwave door will not open. I've been scheduled for a service call but after reading the above reviews, I don't have much faith in this company. I doubt that I will buy KitchenAid in the future | |
| Collette Snoonian | 1/26/12 |
| I've had my oven, Kitchenaid Superba for about 8 years and spent $1500 on it. It currently will not clean itself because the latch is broken. Kitchenaid has discontinued the part (9750523) and this is incredibly disappointing! I can't find it anywhere including you the manufacturer. We're purchasing a new home this year. How could I possibly recommend or buy another whirlpool or kitchenaid product when you don't even support your own merchandise?! I've only cleaned the oven twice and it's broken and needed repair both times! That aside, if I could fix it - then there would not be a problem. This is not OK and very disconcerting as I've wasted hours of my time on this. | |
| Nancy | 1/26/12 |
| Just bought a new KitchenAid french door with deli drawer and bottom freezer refrigerator. It RUNS constantly and when it is not running, it is making a hissing and banging sound! 3 repair people out in 3 months - all referrals from store of purchase - so of course, all will say nothing is wrong! I wish I had my 18 year old refrigerator back and wasn't upgrading the kitchen!! | |
| Dawn Selway | 1/24/12 |
"Hoping to return with a better review!" Just got off the phone with KitchenAid customer service for the fourth time! Bought a washer 4 years ago, and for the most part have been happy with it. Product not the problem, KitchenAid being a company that backs it's products is! 3 weeks ago my washer failed. When I called to have it repaired KitchenAid said I had to pay to have one of their "certified techs" come out to fix my machine. It was stated that this was because their tech would call from the field to let them know their findings. While in my home the tech stated to me that my machine, in his professional opinion, was missing a reinforcing brace FROM THE FACTORY that caused the spring holding the tub to rip thru the metal, dropping the tub crushing the motor. He said this was a workmanship issue and should be covered by the warranty! KitchenAid, as of now, is refusing to take responsibility for selling me a faulty/incomplete product. I'm not even asking for a brand new machine. I'd take a referbished model, or mine being fixed. I've been given the run around and I am waiting to hear from them hoping they will make this right. I would love to come back to this site in a day or two with a revised review of a positive nature, if not I will return with the conclusion either way! | |
dark rift  | 1/24/12 |
| to Caroline K and her KA dishwasher issues: Kitchenaid is owned by Whirlpool Corp and many issue with dishwasher catching on fire from the control circuit board. check out website kitchenaid firesor google it be safe | |
| Carole | 1/23/12 |
| I purchased a Kitchen Aid Range and had problems from day one with the oven. Finally Lowes replaced the range with a second new Kitchen Aid range. We've had nothing but problems with it. The oven does not hold temperature, it cuts out when pre-heating, when you turn it on there's an odor of gas. I will never purchase another Kitchen Aid appliance again - large or small. | |
| Dan Farmer | 1/18/12 |
| We bought a Kitchenaid top of line over under fridge/freezer when we build new house in 2002. It has been trouble for last three years. Kitchen aid/ whirlpool customer service is a JOKE. They do not give any service just lip service. I had a tech person call to get help and they wont give help unless you are a "qualified" rep by KA. I had one of there reps out from D3 appliance repair in colorado springs. I dont think the guy could spell his name. After 5 minutes told me the unit could not be fixed to buy a new one. Right, a $5000. unit and I am going to throw it away. Kitchenaid/whirlpool is not what they used to be. They SUCK big time. Six moths ago my mother bought a whirlpool washer and dryer. The washer is a total piece of CRAP. This company is resting on they laurals of old--they only make JUNK today. Then they will not help to get it fixed. | |
| ALCON | 1/18/12 |
| WE PURCHASED A KITCHENAID FREESTANDING DOUBLE OVEN RANGE, WORST INVESTMENT EVER. IN 6 WEEKS WE HAVE HAD 6 REPAIR TRIPS MADE TO OUR HOME. THE RANGE WAS UNABLE TO BE LEVELED. IF THE TOP WAS LEVELED THE OVENS WERE TILTED SO WHEN YOU BAKED, YOUR CAKE WAS UNEVEN. (THE GLASS DOOR WAS DIRTY ON THE INSIDE WHEN IT WAS DELIVED). (PREVIOUS REPAIR ON A SUPPOSEDLY NEW RANGE?) (LARGE DENT ON THE RIGHT REAR UPPER SIDE)(CERAMIC GLASS TOP WAS SCRATCHED) MISS KITTY SUPV IN CUST SERV. SAID WE NEEDED PROOF OF A DAMAGED APPLIANCE TO GET A REFUND ON A REPAIR. SHE SAID IT WAS OK FOR KITCHENAID TO SELL A USED STOVE AS NEW. I DISPUTED MY CREDIT CARD CHARGES TO THE APPLIANCE STORE WHERE WE PURCHASED THIS LEMON, AND AFTER A MONTH, THEY FINALLY CAME AND PICKED UP THE RANGE. WE REC'D A FULL REFUND, LESS THE ONE SEVICE CALL AND THE DELIVERY CHARGES. MADE IN USA ? UN SERVISABLE APPLIANCE. THIS COMPANY IS A RIP OFF. | |
| Lydia Brenie | 1/18/12 |
| Right now I have to tell you that I am extremely disappointed and frustrated. I have been searching on the internet for 45 minutes just to find where I can place a concern/complaint that I have with my red canopener. I have many KitchenAid products in my kitchen.I have always been satisfied but I hope if I have a major problem it will not be this hard to contact you. I bought a manual red can opener. I have used it two or three times. It doesn't work. My Dollar store one works better..when you put it on the can and turn the handle the little wheel just turns and does nothing to the can. When I was searching the internet for somewhere to contact you I watched a utube video of the exact can opener not opening a can. Not impressed. | |
| Kimberly | 1/12/12 |
| I purchased a Kitchenaid 5 Speed Ultra Power Hand Mixer, Serial # WTW171987, and Model # KHM5APWH7. After using my $59 mixer to make dinner and to my surprise it did not work. The speed switch did not engage properly. The 5 speed mixer only works on speeds 1, 4, and 5. The medium speeds 2 & 3 do not work. The motor is weak and a faint sound of a grinding gear. I contacted Kitchenaid and they indicated the product is out of warranty. I would expect this from Hamilton Beach or Sunbeam, but not Kitchenaid! I DO NOT have $$$$$ to keep replacing appliances every year. Kitchenaid used to build quality products. Now they produce JUNK! Kitchenaid no matter the cost of the product,it is JUNK and I would not recommended purchasing anything! | |
| Caroline K | 1/10/12 |
| If you could give zero stars, I would. We purchased a Kitchen Aid dishwasher when we updated our kitchen 2 years ago. The front circuit panel has gone out twice - both times Kitchen Aid has replaced parts, but not labor, which has now cost us a total of $350.00. Upon examining the defective panels, I found it to be poorly constructed, with obvious corrosion that should not have happened to a component such as this. (I worked in the electronics industry for 23 years). Not only is KitchenAid design flawed, its construction substandard, but its customer service is TERRIBLE! KitchenAid obviously does not care about its customers - I will never buy another product from them. | |
| Trudy Murdock | 1/4/12 |
| We purchased a kitchenaid dishwasher in Jan of 2011- It never worked efficiently from day one. My dishes come out dirtier and covered with a white film. Four times over the past year servicemen have come to check it out . same story every time. I know that we have hard water but for forty years we never had such a problem with a dishwasher. We have now bought a another machine so the $ 700.00 that we spent on the model kuds30Ixwho was money thrown away. I would never buy a kitchenaid product again. | |
| kathryn M. | 12/22/11 |
| I work for a family in their home who a few years back remodeled their whole kitchen, including all new appliances. The microwave, wine cooler, and ice-maker were all beautiful stainless steel Kitchenaid products. The trouble is they were beautiful on the outside but cheaply made on the inside. All 3 broke down just past their warranty; in fact, the ice-maker broke down twice within a few weeks. Because of appliances that seem to be made to break down, this family had to spend hundreds of dollars to make things right. Although, at this moment, the ice-maker sits idle because to fix it a second time would cost $500.00. In my opinion, after this experience, I would not buy Kitchenaid | |
| Janet Grady | 12/16/11 |
| Just the same old run around....can't even find a phone number that works!!!! | |
| Donald. W | 12/16/11 |
| The customer service of kitchen-Aid is a joke, And now I truly believe that this hasn't only happened to myself. My refrigerator stopped working stopped working about 3 months ago. They have send 5 technicians to my place in the beginning, for 2 months. nothing worked at all. they have sent wrong parts twice, that's 2 weeks of waiting. I have called them over 30 times in total, but only 6 times they called back. I bought my refrigerator for 1950.00 $, now they want me to pay over 800$ to do an exchange, and the model is now costing 1400$ on the market( searched on Google). after hours of hours of talking and waiting they said that the model is discontinued and they don't make anymore... then they offered a smaller refrigerator than mine and I still have to pay the price. A person from the store, where I bought the refrigerator told me that they should replace it for free, but I just don't understand why they are still asking too much. after waited almost 3 months ( close to christmas) I now still haven't got my refrigerator. so I decided to sue them, for the 5 weeks days I stayed at home to wait for the technicians to come, for nothing but waisted my time and waited for almost 3 months maybe more. and all the good foods that I have lost. It's too long to explain the whole thing but I am going to sue them so please comment if you have the same problems, we can sue them together! we should get what we paid for! ....RIDICULOUS customer service! it's a joke!!! Next time you call you should ask the executive's name and write it down. I won't say the name in this article but in the court room... wow UNBELIEVEBLE | |
| Nanci Parton | 12/19/11 |
| I have patronized Kitchenaid for 40 years. My last dishwasher lasted for 20 years. I AM SO UPSET I CANT THINK. I JUST PURCHASED THE TOP OF THE LINE KITCHENAID FROM SEARS. IT IS BARELY TWO MONTHS OLD, I HAD A HUGE PARTY SATURDAY AND THE GD THING REFUSED TO FUNCTION. WHEN I CALLED SEARS THEY WERE SNOTTY AND TOLD ME I COULD HAVE A REPAIR PERSON ON THURSDAY. I HAVE HAD TWO MORE OPEN HOUSES AND HAD TO WASH EACH DISH BY HAND. I AM SO UPSET I CANT SEE STRAIGHT. WHY CANT I TALK TO A HUMAN? I WOULD LIKE YOU TO REFUND ALL MY MONEY AND COME AND INSTALL A NEW MODEL IMMEDIATELY i WOULD APPRECIATE A CALL AS SOON AS POSSIBLE. OH MY GOD I SIMPLY CANNOT BELIEVE YOUR ARROGANCE. IT IS THE HOLIDAY SEASON AND FOLKS ENTERTAIN. UNLESS YOU CAN REMEDY THIS SITUATION AND PAY ME FOR ALL THE HATE AND DISCONTENT YOU HAVE CAUSED. I WILL NEVER PURCHASE ANYTHING MADE BY KITCHENAID | |
| Vabbatiello | 12/15/11 |
| Oh my god, I thought I was the only one who is doen with this company. The customer service is a joke and I would never buy another kitchenaid product I bought a stove a few years ago and the the large burner hasn't worked properly since i have bought it. We have had a repair man out to my house 5 times and changed everything and it still does not work right! I would NEVER buy another product from this company. Horrible customer service. The guy I delt with was a mono-tone, no nothing customer service rep and they should be ashemed to call him a supervisor. I wish I could figure our what to do next. Can someone please advise who I can contact to take my complaint further. I am lost here and the stove is becoming a safety hazard that I need to have addressed. I have two kids and I don't need my house to blow up since the burner never works and the 3 other burners dont get hot enough to barely boil water. Please email me if you know how to take this further. I am not going to be dealt like this and I will let everyoen know that Kitchen AID is a joke, and to not buy a thing from them. vabbatiello@yahoo.com | |
| Sheri | 12/12/11 |
| If I could give 0 stars I would. I would encourage anyone who is not getting results from this company to contact the Attorney Generals office in Michigan, call 877-765-8388. You should also contact the Attorney Generals office in the state in which you live. I have never dealt with such a bad company. I bought 5 appliances and within the first month had to have 3 repaired. I am waiting as I write this for the repairman to put on a 4th door on my micro-wave. with down time waiting for doors and appointment have not been able to use this micro-wave for three of the ten months we have had it. KitxhenAid supervisors tell me that they do not replace appliances. If all of us file complaints maybe we will get some satisfaction. Tell everyone you know not to buy appliances from this company. | |
| Sarah | 12/12/11 |
| I am horribly disappointed in the quality of Kitchen Aid's ice maker and even more upset by the atrocious customer service by the company. I purchased my ice maker less than 5 years ago. In that time it stopped working TWICE. BOTH times, the repair was not covered under the warranty. The first time cost me $325. Shortly before Thanksgiving, it broke AGAIN. This time, the repairman suggested that I NOT get the $500 repair done. If I did so, I would have paid 1/2 the cost of a new unit AND He informed me that the next item to break was going to be the compressor - He could tell that it is on it's way out and when it does break, it will cost $900 to repair. He is right - between the repair that has been done, the one that needs to be done and the one that will be needed because the compressor is on its last legs, it will actually cost me as much or more than a new ice maker. Being very upset about this situation, I contacted Kitchen Aid Customer Service. The first customer service representative couldn't have cared less about helping me. I was informed by the gentleman that although the unit was less than 5 years old, the part that broke was not under warranty and there was nothing the company could do to help me, but I was welcome to spend $1500 on a new ice maker. Would I like to do that? I asked to be transferred to a supervisor, who also informed me that the company was sorry and she could send someone out to look at the unit, but since that had already been done there wasn't anything else she could do (and even if she sent someone out, I would have to pay for the extra service call and the repair, so why bother since it had already been done). I complained about the fact that the unit isn't even 5 years old and explained the situation as the repairman had explained it to me. Again, she said that she was sorry but that the company couldn't guarantee how long its products would last. Yes, she actually said that. She also asked me if I wanted her to help me purchase a new unit. I asked if they would pro-rate the price for me she very clearly informed me that that was never an option. I would have to pay full price for another unit whose product-life she couldn't guarantee would last. She then chastised me for not having spent more money on an extended warranty. When I told her that I wasn't offered an extended warranty, she offered me one - it cost more than the repair and wouldn't apply to THIS current repair because it was a known problem, but if anything else were to go wrong if would, of course, apply then. What is wrong with companies these days? They spend millions of dollars promoting the quality of their brands and trying to get people to purchase their products, but do nothing to retain their customers. Well Kitchen Aid, you are not the only game in town. I have two homes. The one which has the product that just broke and another one undergoing a kitchen renovation. Whose products do you think I'm NOT going to buy?! | |
| Jamie | 12/7/11 |
| BUYER BEWARE!!! We recently updated our whole kitchen with new appliances. Bought a coooktop from Kitchenaide and was told it was a reliable, good brand. Well, within the first year, our top cracked twice, the lower right burner stopped working and the exhaust fan will not turn off. We have to turn the breaker off in order to ensure we won't burn the house down. I called and they told me that it was not a danger and that, I quote, "sometimes there are problems with some of the products in a line". That was suppose to be alright with me??? I tried to talk to someone at headquarters but was always told that they couldn't patch me through. I will never buy Kitchenaide again, not because of the problems with my cooktop but because of the way they DO NOT STAND BEHIND THEIR PRODUCT AND TAKE CARE OF THE CUSTOMER AFTER THE SALE. I yearn for my Whirlpool and my Sears stove. I will try again to talk to them about the bad switch on the exhaust fan. If I get no support I will chaulk this experience up to a very expensive lesson (approx $1000) and go back to Whirlpool and Sears. THEY took care of me when I had an issue which was rare! | |
Jason  | 12/8/11 |
| I really like the appliances I just bought, but Kitchenaid needs to do something about either quality control or packaging for shipment. Two of five appliances I received had scratches on the stainless steel. When I had new ones sent, THOSE had scratches too. I'm now going to receive my 4th cooktop and 3rd oven next week. Wish me luck. Fighting over this for 3 months so far. | |
| Sarah Stone | 12/5/11 |
| We purchased a side by side 6 yrs ago and this will be the 5th time we have had it worked on not to mention that no one seems to be able to fix the one thing that disturbs me the most. The area around the doors is fire hot!! They have made this huge refrigerator then you open it up and there is not room inside! Bunch of junk..we should all sue them and get our money back! Give me my old Sears that lasted 25 yrs! | |
| Nafisa Rattansi | 11/29/11 |
| I am really disappointed with my Kitchenaid ceramic cook top oven. The first time i experienced a problem, I had a spill over and because the control panel is in the front of the stove the water got into the panel and none of the controls would work. I had purchased warranty so the repairman came out and replaced the panel. A year later, the panel stopped working - the oven was on and would not shut off. I had to unplug the oven to stop it. The repairman came back out and put in a new panel. I realized I would have to keep buying the warranty since this was going to be a constant problem. The third time the panel stopped working, i called the repairman again but unfortunately he used a panel that did not have a button for the warming drawer. The panel looked similar to my previous one so i didnt realize that I was missing the button for the warming drawer. Since I barely use the warming drawer, by the time I realized I had the wrong panel, my warranty had expired. This year, I chose not to buy the warranty and today, my control panel has stopped working again! Fourth time in 4 years! And not to mention that it is very easy to spill grease in between the double glass door because there are open slots on the top of the door of the oven. And there is no way to clean the grease once it gets in between the double glass. Of course, Kitchenaid refuses to acknowledge that this product has some serious design flaws and expects me to keep dishing out money for their warranty. I will never ever buy another kitchenaide product and would be more than happy to join a class action law suit against this company. | |
| Rosalee Harding | 11/21/11 |
| I've been trying to get installed the under the counter microwave I purchased from Sears several weeks ago. Problem is, the first microwave was damaged and a new one had to be ordered, the second microwave was damaged and again they had to reorder. My question is " Is there a final inspection at the factory before parts are shipped to distributor". Ovens were damaged before they were packaged to ship..... It would have been nice to have the microwave before Thanksgiving to help with the cooking... Some INSPECTOR is not doing their job... | |
| Dayle | 11/14/11 |
| I'm not giving this a good rating until I find out what the HELL is going on with the production of this Pro 600 that I paid thru the butt for until I find out where it was made!! When I ordered it I asked and was told that it was built in this country.Then I get it in the mail and sure enough on the bottom it says assembled in the USA...which means it has foreign parts from who knows where and I've been lied to about it origins. I'm sick and tired of these so called "tea party" repubs going on and on how they love this country and "support our troops" while they go buy a damn car from korea or China or elsewhere!! I'm sick of foreign made products especially since I was told that things would be cheaper if it weren't for the damn UNION"!! All that happened was that the goddamn corporations got richer and now own our congress and supreme court and we middle class are left holding the bag!! I need for someone to call me and tell me that my mixer was made in this country or I'm sending it back!! And if this letter pisses you off then that's too bad!! I'm american and love my country I don't give the oath to friggin CHINA!! Neither should you!! | |
| Mary | 11/13/11 |
| We bought a Kitchen Aid Dishwasher over 25 years ago. I have had only one service call. Now I had to call for service the other day because the water was not pumping out. The service man said I need a new motor, cannot get one because its been discontinued. I would be happy with a used motor that was still working because I know this was very well built - 25 years! The service man said you will never find a dishwasher built like this anymore - I hope he is wrong. Does anyone know where I can get a motor for my dishwasher - Model S62NX - JLY-7354 - part #9740410 - HP/l/2 ll5/60 AMP 7.9 Made in the USA. I would be so happy to get my dishwasher fixed. Thanks | |
| Barbara F. | 11/7/11 |
| Sadly, I purchased Kitchenaid appliances not too long ago. The Kitchenaid product is the worst. They keep pushing the fact to buy annual service agreements for their products, because they know they do not have a good product. They have to make money another way for their overture of spending money on labor and repair costs throughout the U.S. Kithenaid is not what it use to be of years ago. It is a lemon product. | |
| Suzie Champitto | 11/1/11 |
| I have never dealt with such a horrible customer service department . We bought a gas range for a spec log home we built. After two years we moved into the home. To my dismay, after using the stove for a few months, the grates finish bubbled! I thought it might be our fault so we had a Kitchenaide Tech come out and adjust the flames on our burners. I ordered two more grates, another $400 and the same thing happened. I called "customer no service" and they told me they couldn't help me. I asked for the manager and I was denied access to anyone! We bought all kitchen aide appliances, however, it will be the last time I spend the extra money for the supposed top of the line appliance. I feel the grates should be replaced by Kitchenaide. | |
| Rita Duggan | 10/26/11 |
| Upon getting married in 1968 I decided the KitchenAide blender was a "must have" in my kitchen as I am an avid baker. It is the "classic" model. About 2 years I accidently dropped it on a heavy tile floor. I cringed because I was certain that it would be unoperable. Not true! It is still functioning properly (the floor is fine too), and I truly believe this is the best small appliance purchase I have ever made. 42 years later and it's still doing its thing................ I believe it is getting close to purchasing a more updated model. Mine is white and I am thinking a different color with the added accessories. My model came with three attachments and that was a bout it. I think the "scatter shield" would be a very good addition. Thank you for such an awesome product. | |
| Carol | 10/20/11 |
| I purchased a Kitchenaid dishwasher because of past good experience with my old kitchenaid dishwasher. after using the new appliance 5 times during 3 weeks, I had 3 service repairs. I contacted the office to demand a new appliance or my money back. I was told I could only get the machine repaired, PERIOD...I spoke to a man named Lucas in Benton Harbor,MI. He said he was the top of the chain and I had no recourse other than getting yet another repair. I will never buy or recommend a Kitchenaid to anyone. $700 down the drain, what a lemon and poor quality service. | |
| JCLAMBIN@AOL.COM | 10/15/11 |
| I HAVE A OUTSIDE KITCHEN WITH A LOT OF YOUR EQIPMENT INSTALLED. I HAVE HAD A PROBLEM WITH YOUR SEARER GRILL MODEL # KBEU121TSS SERIAL # XJU1801076. THE BURNER HAS A HOLE IN THE GRID. INFRARED . I HAD THE LOCAL APPLIANCE SERVICE PEOPLE LOOK AT IT AND THEY ORDERED THE PART FROM YOU. 0VER $250.00 PART. I HAVE BEEN WAITING 3 WEEKS AND I JUST GOT A CALL FROM THEM TELLING ME THAT THAT PART IS BACK ORDERED. WILL NOT BE IN UNTIL DECEMBER 31 2011. THE SERVICE COMPANY IS EXCELSIOR APPLIANCE EXCELSIOR MUNNESOTA. THIS IS NOT EXCEPTABLE. THE BURNER SHOULD NEVER GONE BAD IN THE FIRST PLACE. $250.00 PUUS LABOR IS A GREAT DEAL OF MONEY TO SPEND ON A 3 YEAR OLD $1000.00 GRILL. | |
| Steve S | 10/12/11 |
| We purchased a KA dual-fuel range in 2003. Worked well until about the second time we cleaned it and the thermostat fired. Warranty covered it. Cleaned several times, thermostat fried once again. Extended warranty covered it. 8 years later, oven doesn;t work again. No warranty, so we're on our own. We accept that. Here's where the fun begins: -KA referred servicer arrives and, somewhat understandably, hedges on what the problem could be. Does find that the thermostat is no good so replaces. Tests the oven which goes well beyond the set temperature. Feels it's either a 'board', a 'controller' or both. Leaves me with a $500+ list of parts that are needed should we decide to have fixed. -We decide to go ahead. In ordering the parts, factory tells me that one of the part #s is obsolete and has become one of the other nymbers on the list. OK,things happen. Parts are ordered. -Parts arrive, service call re-scheduled (second vacation day). Tech arrives and announces that he's not going to fix it today as he has personal things to do. He calls his office. Comes back in and says that he will start the job but is leaving at 430 (service window was 1-5p). -Looks at parts and claims they're wrong. Explained that I ordered what was on the printout that he left after the initial call and that's what part warhouse explained. -He asked, 'who was I going to believe, the parts guy, or the tech he was on the phone with'. -AT his point I'm dumb-founded. -He calls comoany and tells them to un-cancel the appointment he cancelled to get to me, then leaves. -Call to KA, supervisor, absolutley useless. Referred to another company, who of course, will charge another diagnostoc fee. Will theystand behind any of this? Of course not. But in ending the call, 'is there anything else I can do for you today?' Advised that we will never again buy anything sold by KA (don;t think they really cared.) Now 1230 and still waiting to hear from second repair firm. We understand that the oven is 8 years old, we're willing o pay o have it fixed, and they still can't get it right. We are utterly appalled... | |
| Mike Reiley | 10/6/11 |
| In that I have had no reply regarding my request for return Email or phone call concerning my kitchenhinderence appliances, you have left me no choice but to inform all future customers t hat they should not buy any products from kitchen hinderence co.I will be putting my inferior/broken appliances in front of my showcase home in Jacksonville,Beach. Florida. ITEMS are dishwasher,exhaust hood,microwave oven,side by side ref/freeze,range/oven,icemaker, and not least 2 mechanical can openers.NOTE: hand operated potato peeler does work. you should insert one more rating category (0) for terrible. These iems will also be provide with an 4'x8'sign stating their repeated inefficiences and repair log for all to view.NOTE: THESE ITEMS WERE PURCHASED NEW 7 YRS. AGO. I URGE ALL DISGUSTED HARD WORKING AMERICANS AND OTHERS TO FOLLOW SUITE!!! My home has regularly 80,000 passersby per year. this does not include the Beaches opening parade,4th of July,Seafood festivals ,jazz festivals,or any events in the premier Flag Pavillion,nor CITY HALL.This will probably add an additional 100,000 people. AGAIN I URGE ALL TO FOLLOW SUITE!!!!!!!!!!!!! PICTURE TO FOLLOW,,if allowed.SO SO SO WRONG AND UNFAIR OOHH WELL.THANK YOU | |
| Dot | 9/26/11 |
| Well this is a major disappointment, but no surprise. Corporate Greed at its finest. I nearly bought the new KitchenAid gas double oven range. But no way now. I will save for a viking, or commercial brand. The knowledge it won't breakdown will be worth the wait and the money. None of the residential models for any brands are showing customer satisfaction. These companies take generations to buid a reputation of quality and then in just a short time million dollar yuppies suck the life out of it and destroy it while walking away with a serverance. Just completely sad. Even my formerly german made PFAFF embroidery machine is now in china. To Bad... | |
| Marguerite Malakoff | 8/8/11 |
| We purchased a KitchenAid oven in March 2008. Yesterday, when I shut the door, the out glass shattered, sending shards flying 5 feet to the right and left of the door. When I called KitchenAid today to report this, I was informed that as the oven was over a year old, this was not covered, even if it was a defect. When I suggested that it was dangerous, the lovely representative informed me that KitchenAid ovens are inherently dangerous (as stated on page 3 of their care guide) and that, furthermore, since no one was hurt, it was NOT A SAFETY ISSUE. Apparently if my son had been standing there and received glass shards in his face, it would have been a safety issue. So, be warned -- KitchenAId is happy to admit that its ovens are dangerous. | |
| Kelly Humphreys | 8/9/11 |
| WOW WOW WOW.... My son is serving in Afghanistan and his debit card # was stolen... KITCHENAID is the only company that has charges against it that would not help... Basically said it wasn't thier problem and my bank needed to handle it... All other companies blocked that card from being used..... Kitchenaid charges keep coming in and even though the card is cancelled it posts for up to a week and overdraws the account.... RIDICULOUS customer service.... | |
| Dr. John Michel | 8/19/11 |
| I am buying a Kitchen Aid Dishwasher for two reasons: 1) I have always had one, and 2) It is made in the USA. If it weren't I wouldn't buy it. Thank you for your loyalty to our wonderful country. | |
| anita todd | 8/31/11 |
| Wow, its amazing that I am not alone in being completely disgusted with my KitchenAid stove. I paid 1100 dollars for it in 1999. Top of the line then. Twice I have had to have it repaired because of a design flaw. A boil over on the ceramic top results in liquid going down the vent which then contacts wiring and "pop" --a short which disables the oven. The first two times it happened the oven was on. Even though I have tried to be extremely careful to have no boil overs, it has happened again (third time) and this time the oven wasn't even being used!! The repairs have been expensive. I asked KitchenAid to replace my stove the second time it happened. Their credit they did pay part of the repair. What now?? I have called the number listed above. It is apparently not a working number!!! No more KitchenAid for me if I have to buy a new stove!!! | |
| Lela | 9/15/11 |
| This is a real kicker!! I bought a kichenaid refrigerator. It was delivered. After the installer left I noticed on the front door was the name MAYTAG. Inside the frige is a sticker which says Kitchenaid I called the store and talked to the sales person. He says that these two products are made by the same company and are the same refrigerator. HA! Which idiot is responsible to make sure the correct name is on the front. In these times of depression WHY are we treated this way. First, I didn't really have the money for a new refrigerator. Second, I felt I was KICKED aside. Really now---is this the way to succeed in business? I am in the upper age range and am a single woman. I have had many appliances throughout these years. I simpathize with AMERICAN MADE. I won't be buying kichen- aid again. I should have read some of these reviews before shopping. Companies cry all you want! I have no compassion for you. | |
| s miller | 9/7/11 |
| We bought 3 Kitchen Aid appliances for our renovated kitchen. One was just installed yesterday-the intake pop-up kitchen vent. It was a special order, so we had to wait 2-3 weeks for it to arrive. After our contrator installed it, it wouldn't work right, so he had an electrician look at it. He also said there was something wrong with it. It "hummed" but wouldn't go up and down. Finally it "decided' to work, but only for a second. Then it closed down and went to sleep." I was told to contact the store where we bought it.. They called their service technician who just left. He said it needed a whole new circuit board--that it was "messed-up." This will take another week to get the part in and have it fixed. This is a brand new product. Will someone please explain to me how this could have happened? It's a little scary to think about how the other appliances will work. We are VERY dissappointed. | |
| Larry | 7/12/11 |
| I purchased a Kitchenaid diswasher. It never worked correctly, in that it would remove the food particles but leave a massive odor. After over a year of scheduling service calls and telephone calls to the service department, there is no resolution. Kitchenaid is not interested in resolving the problem or replacing the dishwasher even though their cost of service calls probably exceeds the cost to replace the dishwasher. Kitchenaid provides the same canned response every time I call and offers no individualized assistance. I would never buy any Kitchenaid product again. I had a Whirlpool dishwasher previously which worked perfectly well. Perhaps the state Insurance Commissioner and/or Attorney General can assist. I have the extended warranty and a dishwasher that never worked and may be creating a health hazard and no assistance for Kitchenaid. | |
| David Lovelin | 7/18/11 |
| Please Forward to Upper Management. To whom it may concern, My name is David Lovelin and my wife and I chose to purchase an entire kitchen of Kitchen Aid appliances due to the reputation of being quality appliances. However, I am extremely disappointed when in just 4 years the $600.00+ microhood is not heating. I called the warranty department and they were great. I was told that they would send a technician to my house to diagnose the problem and then take care of the issue. I asked the customer service agent if there would be any costs associated with this and she informed me that it would all be taken care of and that there is no fee. I then took a half day off of work (I was told the work would take place between 8:00-12:00) to be home during the time of the repair. On the day of the repair I was called by the technician and he informed me that it would be a 129.99 service call and that I would be responsible for any parts and labor. I was incredibly upset and I canceled the service call. I then called back to the warranty department and was told that there is nothing they would do to rectify the issue. I then spoke to the manager and she just continued to tell me that my microwave was out of warranty and that I would be responsible for all costs. I would understand this if I purchased a $100.00 microwave but for over $600.00 I was completely appalled that they would not take care of this issue. Furthermore, because the warranty department misinformed me of the costs associated with this situation I was out a half day of work ($125.00), will have to recall a service technician (129.99), and take another half day off from work ($125.00) along with purchasing any parts associated with fixing this microwave. At this point I will be in this microwave for $379.99 before any parts are purchased. In speaking with the customer service manager, all I received was frustration. These appliances are supposed to be a top of the line product and unfortunately, for this appliance the workmanship is as of the same quality as the customer service. The manager only offered her apologies and nothing to rectify the situation. I know in my line of work when an employee of mine makes a mistake we take responsibility for it and make the situation right. I will be sure to let everyone I know that Kitchen Aid is a flakey company only interested in the bottom line. They do not care about the workmanship of their products or the experience of their customers. I will NEVER purchase a Kitchen Aid appliance or product ever again. I truly feel I would have been better off saving the money and buy a generic brand. David Lovelin | |
| Judy Marseilles | 8/4/11 |
| I bought a Kitchen Aid Dishwasher from Pacific Sales and two weeks later I had a leak! I called Pacific Sales first and they said it wasn't there responsibility and to contact repairman or kitchen Aid. Called for repair, the cost of parts was $264.00. Thanks to warranity I don't have to pay. Asked repair man if I could get exchange, and he said Kitchen Aid policy is if it can be repaired - repair it. I called Kitchen Aid and they stated the same, but maybe I could get Pacific Sales to make an exchange. Wow, what a merry-Go-Round! Nobody will assume responsibility for a 2 week old dishwasher that I thing will end up as a lemon. NO MORE PACIFIC SALES and NO MORE KITCHEN AID! | |
| Gina | 6/28/11 |
| Exactly 2 years ago we completely remodeled our kitchen and purchased over $10,000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went on line and called customer service and was told there was no way to level this fridge. Upon moving the fridge out we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant. We were frustrated that we were stuck with a less than 2 year old $2,500 refrigerator, that we had to put cardboard in for shims to try and make it level and was now making a lot of buzzing noises. I called the warranty company and they told me they don't come out for noises. Next I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant they scheduled an appointment with a service company who never showed after we waited from 8 am - 5 pm on a Saturday for them. I called the warranty company back not to happy but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came, and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company. After one week of waiting to hear from them I called the warranty company who lied and told me they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until somethings breaks and he told me to put a shim under the part that was making the noise underneath. What professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." They told me that it was not able to be fixed. Assurant the warranty company will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original 1 year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it. So right now we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud annoying constant buzzing noises. Which is still does constantly. I am ready to kick it to the curb. We are totally frustrated. Everytime we call we have to go through the same story and you would think that after 10 or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service, the repair companies that they use and the extended warranty company that KitchenAid offers. | |
| Carol Sommers | 6/21/11 |
| I hope I'm not jinxing myself -- but every day, I think this can't be possible; this has to be its last day! Not so, so far. My Kitchen Aid DW was installed in 1985. It runs like a singing-top and at 74 (me) years old, I can only hope that I go first! LOL!! In all these years, I've had two service calls -- both times for one of those little wheels that carry the bottom slide-out basket. Both my daughters have new high-tech kitchens and $1000.00 current chic-brand DW's . Mine is superior on all levels: capacity, endurance, performance, value, etc etc. Anytime you decide to do a commercial depicting happy customers, count me in. | |
| Ann | 5/31/11 |
| Where do I begin? I had a beautiful built-in Kitchen Aid refrigerator freezer installed 11 years ago. We splurged on this appliance for our new home and paid$3000.00 as we expected it to be the last one we'd probably ever need. (we're in our 70's now) It's had very gentle use as only the two of us have lived here. A month ago it went out. The repair man said it was a PC board. (control) I have contacted every company on line, called customer service at Kitchen Aid and Whirlpool. I have tried every antique parts place for appliances and the bottom line is no one has or will replace this part. I will have to buy a new refrigerator/freezer after 11 years. I still have the sales slip from our original purchase. An old refrigerator 20 years old in the basement is now handling all my food until I can get this problem solved. Wouldn't it have been nice to have someone at Kitchen Aid offer to help, find, replace, or do something? So one might want to stay with this company? The fellow I talked to said, "It is discontinued. I am sorry but you will have to replace this appliance". I say it will NEVER again be with a Kitchen aid appliance! Ann | |
| juliette fenezia | 5/26/11 |
| I am currently on the phone with Kitchen Aide customer service and am being told after purchasing over $4,000 in appliances, that the knobs (which are plastic)& have already been replaced 1x, on a 2 year old stove are not under warantee either by them or Lowe's who I took an extended warantee with. they put me on hold now for the 3rd time while I wait to see if they can do anything for me (after I insisted they get a supervisor??) I will let you know the outcome of all this but from the looks of the other peoples complaints above it doesnt look good for the customer on Kitchen Aid products...should have read this website before assuming they were a reputable company jf | |
| Brenda Savdie | 5/21/11 |
| I am sooooo disappointed with the service I have not received.....my one month old disposal is a lemon and I now have dirty water backing up in my sink and dishwasher........kitchen service STINKS! your customer service is AWFUL...I'm so frustrated, I want to take a hammer to it | |
| debrawallingford | 5/16/11 |
| I remodeled my home completely from top to bottom. I purchased a complete package of Kitchenaid appliances from a double oven- extremely expensive since only 2 companies made that particular wall size, microwave, gas cooktop(again, same issue-extremely expensive due to size, dishwasher and side by side refrigerator. My $1000 dishwasher went immediately on the blink-days past warranty. After at least 7 visits from repair men- repairing everything from circut boards to heating coils, still no luck. It cost me 4 months of time missing work (twice repair men did not even show up)and $700.00 of repar bills and I was left without a working dishwasher. I finally went to Lowes and bought the cheapest stainless dishwasher available-$300.00 Maytag and have been extremely pleased with its performance. My $2700. dble wall oven after two self cleaning cycles shut down completely. I can't even open the doors to see the model number or have it taken out. Each time customer service has been less than stellar. As a matter of fact they have been rude, unknowledgable and completely useless!!! Did anyone have a contact number or name of anyone who has helped or how have you resolved this issue?? | |
| Peg Nielsen pegleg29n@yahoo.com | 5/14/11 |
| Am thinking of purchasing a new Kichen Aid RefrigeratorAre you offering any rebates and if so would Appliance Connection be one of your dealers who would qualify? | |
| Marlene Pereyda | 4/29/11 |
| I purchased 2 major appliances from kitchenaid duel fuel steam oven and eq dishwasher both arrived broken - no customer service from kitchenaid - told me tuff luck - in no way should you ever buy from this company - they have moved their manufacturing plant and are not the company they used to be - you could take your chances but - i am telling you..........don't buy it if it says kitchenaid no matter what anyone says about this brand. you don't want to be in my shoes $4999.00 for the duel fuel 36" range and $968.00 for the dishwasher. An unbelieveable mistake! Not one but both are lemons 4 repairs since since install 2 months ago and both still not repaired | |
| Nina G | 4/12/11 |
| I bought a high end KA refrigerator 4 yrs ago. I have had nothing but trouble with the ice bin freezing up. I have to take all the ice out of the bin and work for 30 - 45 mins thawing the ice out of the chute. The flap that is suppose to stay down will not close all the way. Which causes the ice to clog up in the chute. Had a man from KA came to fix it. He put a new chute and ice bin on. 3 Wks later I was thawing frozen iceburgs out of the ice chute. It has not been fixed. Today was the thawing of the ice day. I thought KitchenAide the best of best. Wrong... I paid over $1,800.00 for this piece of crap. Wish I had my money back. | |
| Bob R. | 4/21/11 |
| Hope people read these and take them seriously. KitchenAid has the worst customer service. I was installing a food disposal and called for clarification on one poorly written step in their instructions. When I FINALLY got to a rep (it's all automated, but their voice recognition system does not work) the rep said they have no one to answer questions in their organizaion; they are only permitted to read the instructions I have. She first barked, "Where did you get your instructions????" I said out of the box with the disposal. "Well, we can't give technical information, get a plumber." I said it was one minor question, don't you have anyone you can escalate this to. She said "No!" We don't answer technical questions about our products. The conservation went on rudely from their side. Like making me feel that I was a loser for DYIing the installation. Seriously, I have called many companies about questions over the last 40 years. This company is the absolute worst. Seriously don't risk buying their products. | |
| Marilyn G. | 4/4/11 |
| I bought a Kitchenaid Proline coffee maker in 2004. I paid $300.00 for it and I thought it was the best looking and most well-built small appliance that I could get. It had a warming plate with it and an extra carafe. I was very impressed. One year after I purchased it, it broke. I called them and they replaced it. (It had a warranty of two years.) After about another year, I noticed that the finish on it was all cracking and peeling. I once again called them and they replaced it again. After two years the coffee pot just stopped working again. My warantee was up so I just threw it in the garbage. I purchased another brand of coffee maker, but I just didn't like it. Once again I went back to the department store and purchased another Kitchenaid Proline coffee maker. This time it only cost me $200.00. When I got the coffee maker home, I realized that the warming plate and extra carafe were not in the box. I called the department store and was told that it must be in the box, keep looking. Well, it wasn't in the box. After many phone calls, I was told by Kitchenaid and the department store that it does not come with a warming tray and that I could purchase one for $79.00. It's funny because the box says it has a warming tray. The department store had a sign saying coffee pot, warming tray and extra carafe. The department store told me they are not responsible for a mistake in their advertisement. I finally gave up and decided to just forget it. Well one year later this coffee pot broke. I was told by Kitchenaid that they no longer make the proline so they will replace it with a 14-cup, $99.00 replacement. It came today and it is really not a very nice coffee pot. I will use it until I can find something nicer. Yesterday I went to a very nice kitchen store and saw a coffee maker made by a German company and looks very well made. I will probably buy it. Then you want to know why we are not buying American. | |
| Nancy B. | 4/2/11 |
| We moved into our new home 4 years ago. We bought what we thought we "high end" Kitchen aid appliances. What we got was "high end" problems. Our problems began less than a year after using our appliances. First it started with a safety issue with our digital oven. We were unable to turn off our oven. Since it was a safety issue it was repaired quickly. After that, the oven wouldn't heat properly. Unfortunately this happened right before a holiday, and a year after our purchase. Kitchen aid gave us a song and dance about since we didn't have the extended warranty they couldn't get the part for 4 to 6 weeks. They told me if I could find the part, I could purchase it on my own. Miraculously, I went online and found the part from a place in New York and paid for overnight shipment. Thankfully, I was able to get my oven fixed before the holiday, but it cost me over $300. Then our dishwasher started having problems. We had purchased the two drawer dishwasher. It was one thing after another. Repairmen would come out and then a few days later it would not work. Finally I called corporate headquarters and after several more visits from repairmen, they agreed to reimburse me a lesser $ amount for my dishwasher. We quickly ran out and bought a Bosch dishwasher. It's been absolutely wonderful. Now our refrigerator is having problems again with the ice maker. We had it fixed in the beginning of our purchase and now it won't work again. A repairman came out two days ago to fix it, and low and behold after one day it isn't working again. I would NEVER recommend Kitchen aid to anyone!!! It's been one big nightmare and a bundle of money to repair all of our appliances. So far the only one working is our microwave. Lucky us!!! | |
| Susan F. | 3/29/11 |
| Yes, where to start! They have the poorest customer service I have ever encountered. I don't believe they should even call it customer service. I have a newly remodeled kitchen. the kitchenaide dishdrawer had 3 service calls before it was even 2 weeks old. It will not even hold a dinner plate in the racks and the drawer will not close. It is a definite design flaw. According to them, it is buyers remorse, not a problem with them. HA! DO NOT BUY KITCHENAIDE PRODUCTS! THEY NO LONGER STAND BEHIND THEIR PRODUCTS. | |
| Gina R | 3/17/11 |
| WOW! Where should I begin. KitchenAid doesn't even deserve one star. KitchenAid is no longer the reputable brand that consumers use to be able to depend on. Ten years ago I purchased all knew KitchenAid appliances for a new home. I have had problems with EVERY KitchenAid appliance, including the refrigerator and dishwasher. However, the KitchenAid built in double oven model number KEBI276DBL6 has been, by far, the worst appliance I have ever purchased. To say it is a lemon is an understatement. I have had to have the oven repaired too many times to remember. I can't stress how difficult it is to repair a built in oven, having to pull it from the cabinet it is built into. Each time I repaired the double oven it would cost hundreds of dollars. Foolish me for not buying an extended warranty. The oven ALWAYS broke down after using the self cleaning mode. There is a fuse on the back of the appliance that would blow every time the self cleaning mode was used. This is an obvious defect however, KitchenAid refused to accept any responsibility. There are numerous blogs pertaining to this defect in KitchenAid ovens. I only wish that I had read the blogs before buying KitchenAid appliances. Eventually, I finally took my husband's advise and just stopped using the self cleaning mode, which is ridiculous on so many levels. A month ago, for no apparent reason, the oven stopped working again. It turned out to be the membrane switch in the control panel. Sounded expensive, but I was prepared to pay hundreds of dollars to fix my lemon again. However, I was wrong. Turns out the problem is unfixable! KitchenAid no longer makes the part. Their advise to me was to buy a brand knew double oven. Unfortunately, I don't have thousands of dollars lying around to replace a double oven. In the past month I have spent endless hours searching for the KitchenAid part assuming that I could find it somewhere, but I was wrong. Today, I'm finally giving in. I will take the customer representative's advice at KitchenAid and "buy a knew double oven." However, I can assure everyone at the KitchenAid corporation that I will never buy another KitchenAid appliance or any other appliance associated with this company (Whirlpool, Kenmore, etc.) I will also make sure that everyone I know that will be spending their hard earned money on an appliance knows about the problems I have encountered with KitchenAid and that KitchenAid has proven to me that they could care less about any problems a consumer has with their products. I really wonder who is running this company? Whoever you are, you should be ashamed. So to potential KitchenAid consumers, consider this a warning if you are thinking about buying a KitchenAid product. Give your hard earned money to another company. I really wish someone had warned me about the reliability of this company and their products. | |
| Donna D. | 2/12/11 |
| I really loved KitchenAid, and want to hope that I made the right decision to spend all my money saved on buying all new KitchenAid kitchen appliances...but have had an ongoing unresolved, unusable stove/oven that went "bad" after 8mos. I post here in hopes that Kitchen Aid will do the right thing and resolve this ongoing problem/non working range. I have made many attempts and my hope is sinking. Please contact me. Seeing the comments above have not encouraged me to hope much. I tried to leave the full detailed info...but the link says it is too large and will not let me submit...Maybe I did not give enough stars???? | |
| DonnaD. | 2/12/11 |
| I posted earlier, not all that I wanted because it kept rejecting it as to big...so I just sent one about 1 of my full line of kitchenaid appliances, Stove/range, micro,Dishwasher, french type 3 door fridge..after I sent it to this CORPORATE SITE. wOW, i HAVE A FEELING THERE WILL BE NO RESOLVE, AS i SEE MANY OTHERS WITH MULTIPLE KITCHEN AID APPLIANCES HAVE HAD PROBLEMS...i GUESS IT IS NO LONGER OUR MOTHERS "KITCHENAID" COMPANY. I ONLY WROTE IN ABOUT MY kITCHENAID RANGE PROBLEMS, BUT i ALSO HAVE HAD AN UNRESOLVED PROBLEM WITH MY MICRO WHEN CONDENSATION BUILDS WHILE COOKING ON THE STOVE TOP...AND i HAVE PROBLEMS WITH MY DISHWASHER CONSTANTLY CAUSING "FOGGY UNCLEAR GLASSES" AFTER WASHING....AND MY FRIDGERATOR DOOR DOES NOT CLOSE TIGHTLY. LOOKING AT ALL THE COMMENTS...I HAVE LITTLE HOPE TO ANY RESOLVE. OHHHH AND i NOTICED THAT THE LAST BRIEF POST I SUBMITTED, SAID IT HAD TO BE APPROVED, THEN IT WOULD BE POSTED...WONDER IF THAT WILL HAPPEN? i GAVE THEM 2 STARS BECAUSE i STILL HAD HOPE AND WELL ALL BUT THE STOVE IS STILL OPERATING BUT WITH ISSUES. TRYING TO BE FAIR. | |
| Jason Rankin | 2/20/11 |
| We just bought a Kitchenaid Dishwasher. It has broke twice so far in a period of two weeks. I am hoping to get resolutions from either Weir's Appliance and or Kitchenaid. | |
| Paul Erickson | 12/16/10 |
| We moved into a new house 4 years ago. Our kitchen has all KitchenAid appliances. So far, I have had the frig repaired once, the microwave twice and now the oven went out. We self cleaned the oven for the first time a couple weeks before Thanksgiving and it burned out the fuse. The repairman came and needed to order parts. As a result, we had Thanksgiving with 14 people over and no oven. We made the best of it, but it wasn't easy. It has now been more than a month and the oven still isnt fixed. They came back, but then discovered the real issue was that the fan that cools the electronics wasnt working. Once it was explained to me, I realized it had never worked. Since we had never used the self cleaning, it had not over heated enough. So KitchenAid's response it to say "sorry, but you are past your warranty". To their small credit, they offered half on the fan replacement part. That is a very small amount of what it takes to fix it. Their customer support clearly must have lots of these types of issues as they just wouldn't budge from the standard response. No care at all given to any special circumstance. Based on the horrid track record of my multiple appliances as well as the little care from their support, I will never purchase a KitchenAid appliance again. Furthermore, I will be letting as many people as possible know of my experience. Paul R. Erickson Chief Technology Officer & Senior Vice President Actuarial Management Corporation paul@actman.com www.actman.com (425) 292-9456 (work) (425) 922-4401 (cell) | |
| Denise Weber | 12/16/10 |
| I am disgusted by the lack of customer care and reasoning that kitchen aid has - we purcahse a "high end" dishwaser in March of 2009. Since then we have had 4 or 5 repairs on this thing - I have had to take off multiple days to have a repairman come in a "band aid" the problems this thing has - so much so that I at least got kitchen aid to extend the original one year warranty to two years (though I had to fight tooth and nail for that). here we are one week before Christmas and the saga continues...it breaks down yet again!!! - The service guy comes out and can not find the problem - order some parts but tell me it will probably not fix the probelm. i call kitchen aid "customer service" multiple time - I must have spent hours on hold - I was told that m y file was being sent to product review for exchange - I call today and am told that my product does not qualify!! Are you kidding me??? 5 service calls in less than two years - dishpan hands - time off of work and it does not quality for an exchange?? Sorry - maybe my mustake but I thought when you purchase a major appliance tha is supposedly a high end one (over $1500.00) that it was to work...not break down every 4 months! Are you kiddng me??/ I will never ever buy another kitchen aid appliance and in fact am quickly spreading the word to all friends and facebook community toi stay away from this brand - this is atrocious!!! | |
| Yolanda Scarpati | 12/9/10 |
| Four years ago, we purchased three major Kitchenaid appliances, all architect series:dishwasher, stove & microwave; after not even one month, the microwave which had been used once to make tea, stopped working; I was lucky enough that the store from which I had purchased the appliances exchanged it for me; however, I have had major problems with all three appliances, the microwave has been serviced at least 5 times, the dishwasher had to have a piece replaced after 6mo and the stove had the computer replaced and another internal piece, the material under the burners is crumbling, the outside which is supposedly stainless steel is stained on both the stove and the dishwasher, stained from WATER, now u tell me if I didn't get three LEMONS, the technicians tell me that Kitchenaid is not responsible of the outside material, if they are not responsible then who is???????????????????I WILL NEVER BUY ANOTHER KITCHENAID anything ever again!!!!!!!!!!!!I am very disappointed to say the least! | |
| Jon | 11/29/10 |
| I purchased KA Pro 6 mixer which died during it's 4th use. I have gotten an inexcusable run around from your Customer Service. I have not dealt with such a disreputable organization in my life. I have expressed my opinion on KA's facebook page numerous times discouraging people from wasting their money on KA or if they have beware of a customer service dept from Hell. | |
| Juliet Stokes | 11/10/10 |
| My name is Juliet I live in New Jersey. I grew up in a family with 6 children. My mother Joan and Father Al have had the same dishwasher for forty years. It still runs better than mine. (I will leave my brands name out of it) I have prof of my claim my mother still has the origanal reciept. Six children that means sometimes it was ran more than once a day. I will be 40 years old in December and Im the youngest. So thank you Kitchen Aid I will be buying my next appliance from you. It may be alittle more but you get what you pay for. (609)404-7760 | |
| valerie donaldson | 9/27/10 |
| I moved into a new house with a kitchenaid refrigerator already installed. One and 1/2 years later it stopped cooling. It was thanksgiving so I called who ever i could get asap. it still was not fixed completely. I called again in feb 2010. a service man came out again and told me it was fixed. It cooled better but not to capacity. In august 2010 i called again and was told it was an air baffle and it was on back order. I was told originally it was on backorder. today is sept 27th and having a hard time believing any part in the US was on backorder for over a month, I called kitchenaid manufacterer customer sx. Today, i was told by whirlpool manufacturer that the part is obsolete and i would have to try to find another part myself. The managers name was tequilla. I have had mold growing in my refrigerator now for a week so not only is it not useable it is now dangerous. I am disgusted and appalled at this service especially when health becomes an issue. I feel my refrigerator should be replaced if it can't be fixed after being used for 1 1/2 yrs. | |
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