Abercrombie & Fitch Corporate Office & Headquarters

Responding to THE MANAGERS comments, if you don't get pay enough to deal with the customers, then find another job. Which job won't you have to deal with customers? Won't you get pay to deal with the customers and clean up their mess? If there is no mess in the store, why would store hire so many employees? The company hired you to stand somewhere in store and talk. If you have more responsibility, then there won't be a chance for people to steal. Most of the time I saw your employees talking to one another instead of cleaning up or trying to help customers. You said managers had 4 years college degree to manage the store, but unfortunately all of your employees were BUSY TALKING, your degree is basically WORTHLESS. Shame on you, what did you learn in school and training program? If you have so many business, then your items will not get on sale. I remembered few years ago, you never have additional 50% of your red line, wasn't it? You employees and managers drove away customers that lead to more sale items in the store. Also lack of management lead to chances for people to steal.

This is my response to the following comment from Liza on 7/11/11: I stopped by at the A&F at the Topanga Mall, CA yesterday. Nice store, however very little room to go through with if a wheelchair has to go through. The clothes are awesome! Love the style and the fabrics. My only big concern as an health issue was the strong smell and the volume of the music. I went in and got so affected by the strong smell that I had to get out with a terrible malaise at my stomach. I am extremely sensitive to smell and this one tells me it is not a healthy one to breath. Looks like I am not the only one..... Liza's comment: I realize that Abercrombie and Fitch is a very popular store, especially with teenagers, and from what I can assume, their products hold a respectable quality. I personally wouldn't know from my local store, for I can't breath anywhere near the store's location. I am curious if anyone else has had a similar experiences with A&F's disregard for perfume sensitivities,pouring perfume into their stores which extend beyond the walls within their local Mall? I have visited several Malls in Michigan, ie the Detroit area, and Grand Rapids, that don't pose this problem, but the store in Saginaw, MI nearly prevents me from shopping in the entire Mall. After addressing the issue with the store manager, he said it was safe and within their right to automatically atomize perfume in the air. No resolve came even after I told him that this wasn't my experience in other store locations. Currently, I refuse to go anywhere near A&F stores as a result of this one store, which chooses to burn the aveoli out of my lungs.

Some things to note . I am very friendly to customers that deserve it. I am helpful to customers that don't destroy my store, speak to me rude or complain about the music. I've never once had a complaint from anyone in my stores target demographic about anything in the store before. . All A&F, abercrombie kids, Gilly Hicks, and HCO managers (we are all the same company) have a 4 year college degree, so we are smarter and better educated then the average american who does not have a degree . I do not discriminate on the basis of anyones race, I will however follow people around who come in dressed in a manner totally inconsistent with our brand as in my experience they are usually stealing . We only hire attractive people to work on the sales floor because their job is "model" we don't advertise, our associates are our advertising. . All of the problems I read that people keep having could have been avoided if they read our return and exchange policies on the back of the sales receipt. .Talking in a disrespectful way to the manager is not going to get you your way, the company gives us broad discretionary judgement in almost all matters and customer service, which by the way we've only had an email address for about 2 years, will back us up in almost all situations. . Bottom line is, if you don't like our brand our have a problem with it, please don't shop there, we don't want your business, someone else will be more than happy to buy the item you're not going to buy.

I have worked at A&F for 4 years and been a manager for 2.5 years. Most of the time the customers we get are completely ridiculous. The typical customer comes in destroys presentations that take hours to create, complain we dont have their size (lose some weight) and then bicker over a price because they found one shirt on the 12.90 rack that was actually full price, clearly another person put that there and unless its marked we can't give it to you. Oh and just to be clear I'd estimate about 30% of the people that come in to shop come in to seal so when doing returns without a receipt I don't accept them for any value over 50$ even if its an exchange. Who buys a coat for 200$ and loses the receipt. Oh and another thing to directly respond to someone. Our policy states that if you return an item that you've already exchanged you can only get store credit (on the back of the receipt, which on one ever cares to read, it also gives me the ability to refuse any refund, exchange, or adjustment or request id during any transaction for any reason). One final thing, if you don't like the music, the smell, the photo marketing or the attitude of the associates, you clearly are not people we want buying and wearing our clothing. Target demographic is ~18- ~24. And all the people who say they will never come in again, I see them in there the next week with their kids. If you truly don't like the store, Don't shop there, but something tells me your kids will drag you there anyway. One other thing: Most of the time I'm rude to customers only after they get snippy with me, or they destroy presentations without any care or regard for the people who have to clean them up. Most of the time the customers treat us terribly so you're all lucky we treat you with even an ounce of respect. I don't get paid enough to deal with all of you people.

i have only been to abercrombie once and i never want to go in there again! It was deplorable -- the pics on the walls... the music... heck, the service! The only reason we went in there was because we had some store credit left over from one of my siblings. it literally took us 25 mins to check out cause the guy had no idea what he was doing.... he was just some teenager with no customer service skills!! so we had to stand there looking at pics above the cash register of half naked guys and girls making out while he fiddled around with the credit card trying to check us out! never again will i shop there because i can go to hollister which is soooo much better.

A&F CUSTOMER SERVICE SUCKS!!!!! MANAGEMENT ESPECIALLY MILFORD POST MALL LOCATION MANAGER GRACIE HAD THE MOST DEPLORABLE AND DESPICABLE CUSTOMER SERVICE SKILLS I HAD EVER WITNESSED HOW SHE EVEN GOT PAST AN INTERVIEW I HAVENT THE SLIGHTEST IDEA! HORRIBLE EXPERIENCE, HORRIBLE MNGMT!!!

Any info on how to get in touch with someone in corporate to complain to,the number on this page is just another number to make a purchase ! Answered by another air headed " MODEL " LMAO at that " MODELS" how about unskilled inconsiderate rude,unprofessional employees,no different than burger flippers !! If anyone has that info,Please post !! TY :)

A & F YOU SUCK !!!!!!! MY MONEY CAN BE SPENT ELSE WHERE !!! I have so many complaints about all your brands and employees,both in store and online and they all SUCK !!!!! Bad attitudes and lack of customer service skills indeed !! BTW,You all are not even that good looking and your brains are up your asses ! NEVER WILL I SHOP AT YOUR BRANDS AGAIN EVER !!!!!

this store is horrible. they only hire people if they look good. if our ugly they make you work in the back. Ive seen a manager walk up to a pretty girl and pursuade her to work there, but the less attractive they pay no attention to. i used to work there and they owe me two checks from months ago!! they are terrible to there employees, and they make it nearly impossible to contact them if you have a problem!! I am in the process of filing a law suit i am getting my money from that damn store.

Your store brand is a bitter disappointed. Pandering to and sexualizing "tweens" is disturbing. I try hard not to go into the store and have explained to my daughter why... she actually understands. We tried ordering online but that order got so messed up it was comical. So, today we "popped" into the store for a quick look. LOUD music! Honestly, as a parent I would spend MUCH more money with a normal sound level of music. I could not even hear the greeter, who by the way looked like just another shopper in shorts and a cami. I won't buy a gift card for an 11 year old girl with a half naked boy on it... I could go on and on..... And you think the Jersey Shore cast is sullying your brand image!

I was under the impression that since this company has been around for sometime, it was a reputable company; HOWEVER, I have come to the conclusion that I was ABSOLUTELY incorrect! I placed my very first and LAST order with this company on Friday, August 19, 2011 online and the charge amount of $175.70 to one of my card accounts. When I placed the order and clicked the button the "Order Processing" message and thinking symbol stayed and never provided me with an order confirmation number or email after an hour had gone past since the order was supposed to have been placed. I then verified that this company had actually placed the charge amount on hold. I then contacted your company's customer service department and sat on hold with HORRIBLE music that was nearly inaudible (not everyone that calls your customer services is a kid) for at least 30-45 minutes! When I finally spoke to someone I spoke with Donna and I explained the issue. Donna was very polite and stated that it was possible due the influx of visits to the site, the order was not recorded due to system issues. Donna also said that this has happened before where people will she their accounts charged and the Abercrombie has no record of the order; this statement put me on slight alarm, however Donna stated to just contact my bank and tell them that this company had no record of the order and to just remove the authorization and she gave me the promo code for 20% of my order for my inconvenience, so I did just what Donna instructed. After contacting my bank, they advised that due to their policies I will need to contact Abercrombie again and advise them that they will need to provide in writing a statement indicating they did not have record of the order under Abercrombie's letter head with the authorization code and contact name and telephone number to be faxed. I call Abercrombie again and spoke with Janeene. I guess that's her name she rattled it off so fast and unclear. I explained what happened to Janeene what happened and what my bank is requesting in order to have the hold removed that day from my account if this company would fax the requested information. Janeene however, was not pleasant at all. Janeene felt that she could provide her own personal resolution as if she was aware of my financial status and told me that there was no way they she could send a letter and that, "I might as well just wait for the hold to come off by the time she has to submit the request to the home office, the hold will be off anyway". I was appalled that she did not take my concern seriously as to just brush it off. When I stated to her that I would like her to process my request she seemed "bothered". I called back again after speaking to my bank to find out if anything else could be done besides obtaining a written letter from Abercrombie because I was receiving opposition so my bank made a conference call to Abercrombie. We spoke to Jill this time and Jill was pleasant and she stated that there was nothing that Abercrombie do as far as submitting a written letter and that I would have to wait until the hold falls off within 6 WHOLE DAYS! I was trying to purchase back-to-school for my children and did not have the money to spare while the charge sits on hold because ABERCROMBIE could not request the hold to be removed EVEN AFTER they submitted the initial authorization. Speaking of which, Jaeene, tells me that it was my bank that place the Abercrombie attempted purchase on hold. I tried to explain to Janeene that although my bank ALLOWED the hold, ABERCROMBIE had to submit the intial authorization in order for it to be placed by my bank. Jill apologized and stated that I could just call back and place an order over the telephone to ensure the order is processed and even though I spent at least 2.5 hours of my life on hold back and forth with Abercrombie, I STILL wanted to give this company the benefit of the doubt and later called back once I got my order together again and sat on hold and place the order online with Wendy. To start, Wendy had to ask for my zip code 3 times before she could get it right. Again I knew that was a bad sign. She requested my address at least 2-3 times including the zip! She spelled my name wrong after I phonetically spelled it out several times! When placing the order I had to ask her if she had the size because I know I didn't give it to her, but she was moving on requesting the next item number. This happened for nearly every single item. She gave me a total of $188 which was significantly off from the total that I had for the 9 items in the online basket. When I asked Wendy about the price difference and to verify the items, she initially did not have a pair of jeans on the list in which I had provided the item number and she repeated during the order. Then she realized that she had ordered 2 of the same item for some. Seriously, I know everyone is not perfect, but come on this is the type of customer service representatives you have representing your "BRAND". I finally get my order today 8/24/2011, and wouldn't you know it, I have an item missing (31916) Maddy Skinny $14.45. Thankfully it is was no fault of Wendy, but the packer unless the packer is Wendy. AGAIN, I had to call just a while ago and spoke to Charnessa and she advised that she would submit the information to the main office for investigation and that I will be contacted regarding the resolution. The ONLY resolution there is for me at this point is to refund the money that was AGAIN charged to BOTH of my cards for the amount in which I did not receive items from ABERCROMBIE! In my profession, I monitor customer service representatives and supervisor for several call centers across the United States daily and this is the WORST customer services I have experience I believe in my ENTIRE adult private and professional life! After my experiences with this company I began to research other customer services issues with Abercrombie & Fitch and NOT to my surprise there's a PLETHORA of customer service complaints about this company and I'm wondering why you guys are still in operation. HOWEVER, just know that your time is not going to last much longer because when you do wrong to people, especially your customers, karma has a way of bringing its own resolution to the ills that are done to people. I will email, fax, write and post my complaint on every internet outlet that will allow me. I am also forwarding this email to the Better Business Bearue and the FTC.

I love A&F one of the best quality stores out there. Alot of negative feedback (half of the comments probably from the same person)I work there, and every day, we aer approached by happy customers.

Walked into Abercrombie kids with my daughter on 8/19/2011 at 6:30. A few workers talking and laughing at the register while my six year old and I stare at them from the dressing room where we are waiting for someone to open the doors. After a few minutes I go over and ask for help, get a rolled eye and they un-lock the door. I then go ask for a different style jeans that are not so skinny.. The boy truly tries to help me but he just can;t. he points to a wall of jeans and tell me to "Look for a pair that does say "Skinny" Against my better judgement I head to the cashier and I ask "Do you know what the sizes small, Med, Large equate to in number sizes, my daughter is a 6 so i am wondering what size to buy. Her exact answer was "I don;t know because I don;t shop here, but you can look on line" Her cashier number is 01644328. You also need to know that its the parents who are buying stuff in Abercrombie kids.. Turn down the music so I can hear myself think. I will no longer shop in that store. Manchester is closed. I wonder why. Awful service, way too loud and a bunch of ignorant kids you have working in your store. Salem NH Rockingham mall.

As an employee I have to say it is a very unprofessional environment the staff is rude. The managers are especially rude. The company wants us to buy all of these expensive clothes and barely wants to give the employees hours and decent pay. The hours are inconsistent and many times when you work your hours get cut short so you could really work a two or three hour shift. The job is basically for people who just want a discount only managers get and impact stock leads see anything decent to live off of if you want to call it that. The quality of the clothing has also declined over the years I've been with the company on and off for 3 years and I am in no way impressed. The prices are way too high and the customer service isn't raising any hell either. Moreover, when the employees do purchase clothes they treat us with less respect than the customers it is damn near impossible to return anything without a fight. Today I attempted to return $137.49 of clothes but couldn't because the stupid cashier that rang me up rang me up without a bar code on the receipt so now I have to go through all this trouble to get back my money NOT A STORE CREDIT. I will update you guys on how it goes. Signed, A Disgruntled Employee

p.s. if I don't get reimbursed i will never buy from you again and I will make sure to tell everyone I know my story.

The worst experience ever!!!!!!!!!!! I bought some stuff and got a coupon for my next purchase and then went back a week later to buy some more and take advantage of the extra 20% off. I spent all day with my Mom who lives in Brazil and we were there for like 3 hours picking stuff for my 3 sisters... Once we were done and went to pay I gave the very nice guy the coupon and he was very polite (Cute guy from South Africa - Redondo Beach, CA store) but he nicely told me the coupon had been used... I couldn't believe that... He called the manager which was probably 18 years old and she was... I can't do anything for you! This coupon was used! I explained that her own employee had given me the coupon and all she could say was that she could not do anything for me and that the guy had probably given me the coupon he had taken from someone else and I told her she need to fix the situation but after a while I realized nothing was going to be done... The managers are not professionals! They are a bunch of spoiled teens and they don't know how to deal with people, all they no to say is no! I'm done with Abercrombie!!!!!! Never again! Another thing that happened while I was in there - I asked this kid if I could keep the items I was purchasing behind the counter since I was still walking around and looking for more and he told me NO!!!!!!! I couldn't believe it. My arm was hurting and I was buying the stuff anyways but they are just not helpful! They want to make sure you have a bad shopping experience. I just don't get it!!!!!!!!

Every time I shop at abercrombie I'm very pleased! I've read so many negative comments about it but I will continue to shop there. I shop at the galleria and at grapevine mall and I have always been pleased with customer service. I havent shopped online so I don't know if the service is good or bad like Sam said. I do agree though that some of the stuff is way to inappropriate! Like at abercrombie kids I tried on some dresses and some shorts that I didn't expect to be so short. So I just shop there for some cute tops an maybe some jeans.! :)

I was shop at abercrombie in Houston galleria today and buy over 5 dresses but one of them was mark on sale but the price bring it up it regular price and the manager(Samantha) said that I change the sale ticket instead of the regular and I told her it not just one like that it more then one with the sale ticket on it.and I swear my self that I'm not that type of person doing that,I own a store my self and I hate people doing that.but the manager it so rude and stuck up,she act like she don't need customer services seen she a manager now.

I realize that Abercrombie and Fitch is a very popular store, especially with teenagers, and from what I can assume, their products hold a respectable quality. I personally wouldn't know from my local store, for I can't breath anywhere near the store's location. I am curious if anyone else has had a similar experiences with A&F's disregard for perfume sensitivities,pouring perfume into their stores which extend beyond the walls within their local Mall? I have visited several Malls in Michigan, ie the Detroit area, and Grand Rapids, that don't pose this problem, but the store in Saginaw, MI nearly prevents me from shopping in the entire Mall. After addressing the issue with the store manager, he said it was safe and within their right to automatically atomize perfume in the air. No resolve came even after I told him that this wasn't my experience in other store locations. Currently, I refuse to go anywhere near A&F stores as a result of this one store, which chooses to burn the aveoli out of my lungs.

Thank you A&F you just made my shopping a lot more easier...YOU are now NOT on my list of places to buy. YOU seem to have issues with discrimination of OTHERS and THAT I will not waste my time nor my money on companies that are racist towards others by color, religion, etc. You behavior is worse than any covering on is wearing on their head, or any skin color that is not WHITE. You behavior is just out right disgusting to do what you have done. MY money will be well spent elsewhere. shame shame on you. :P~