Jackson Hewitt Tax Service Inc Corporate Office & Headquarters

I have had nothing but problems with jackson and hewitt. This year was the first time and last time I'll be filing with them. The first thing that upset me was my refund was put on supervisor approval for thirty days and I didn't not find that out until I called corporate the first time. So I had to go back and sign everything all over. Thesecond thing that upset me was they told me that I would recieve my state tax refund in the mail within five weeks. Well here it is three months later and I have yet to get it. So I called my state tax refund place and they told me that it was direct deposited into an account, that I did not know about!!! So I called jackson and hewitt twice today and both times they told me that they would call me back with information and they did not. So I will be calling corporate, for the second time, tomorrow!!

I thought a tax service was supposed to know deductions and rules. Nope. I had to read irs rules and when I approached two of their offices about the return they did for me, they more less said I didn't know what I was talking about. After an hour and half call to the irs, I was able to convince them, they had indeed made a mistake. I mark this to lack of training. Even their higher ups tried to tell me I was wrong and they almost wouldn't believe the IRS.

My son went to the Bradenton Florida location (SR-70) to have his taxes figured. (7PM on 3/26/13) He was told his fee for the taxes to be prepared would be $508. My son will be filing a short form for Federal and State. The only deductions he has is for child care. Figure that! He was getting a refund back, so the tax preparer must have thought he could afford to pay her $508. I would NEVER use Jackson Hewitt and this preparer needs to loose her job!

I was disappointed in my tax preparation. The woman who did my taxes falsified it and now my taxes are in limbo. She did not follow procedure. If a social security card is not brought in for a dependent then they should not be added to your taxes and she took the liberty to. Very shotty work here in Cincinnati.

You would think a company this large would be professional and accurate with handling returns not the case at all.Then try going to management for a resolution, just not going to happen. Really sad should be put out of business.

Jackson Hewitt office in Colfax Iowa is staffed by very unprofessional people who use the office as their residence, smoke in the office and keep their dogs in the office. They come and go all hours of the night and cause the dogs to bark and disturb the tenants above the office. Their signs are still up at their previous location in Colfax because they owe the landlord several months rent and landlord is holding them pending payment. I would not want them to have access to my information or SOcial Security #.

My wife and I were finally gonna beable to file jointly and we did for the first time. So we thought that we would be able to go to Jackson Hewitt to get our taxes done. The lady was nice but she had to call all the time to ask questions about what I had. I had to withdraw from my Retirement, so I recieved a 1099 - R, which I knew I would be paying taxes for... So I turned all of it in and what do you know two years later I get something in the mail from IRS saying I owe them money because of my 1099R form. Luckily I kept the original forms JH gave which has printed on it, that she did my 1099 - R form otherwise I would be screwed from thousands of dollars.... I would not recommend them to anyone, I do my own taxes now, Hooray Turbo Tax!

It's very unprofessional when you go to pick your check up and the preparer (that you do not know personally) asks if they can borrow a few dollars...You ask how much is a few $$ and their reply is oh, $100 dollars or so ?!?!?! Then they get an attitude because you don't give in ?!?! We have used JH as long as they have been around but plan on going elsewhere more professional next year for sure...

My stepfather Curtis Reed had his taxes done at Jackson Hewitt in Wal-mart location on Mckinnet ranch in Mckinney, Tx 75070. The manager there did his taxes, he told her he came because of there free taxes preparation of EZ form. She did his taxes and told him it would be a small fee of $49.00. Him not knowing better, she took total advantage of him. He told me that he went here and he was only charged $49.00. When I looked over his paper work, she had taken almost half of his returns in fees. She had charged him $274.00. She total advantaged of a senior citizen that she new didn't know better. I am going to the IRS and let them know has he was taken advantage of by your Manager.

Victoria, tx location obviously did not want to do my taxes, told me It would cost hundreds of dollars to file with them and then there were more fees. When I said I would go somewhere else they seemed very happy. I cannot believe the lack of professionalism as well as the hour and half wait I waited to get booted out the door.

The first time I whent to jackson hewitt they screwed my taxes up! So now 3 years later I decide to give them another try and guess what..not only are they unprofesional and the customer service is very very poor. but they messed up my taxes again..I paid 600.00 for this service I am highly upset and feel cheated..DO NOT GO TO JACKSON HEWITT!!!!!

I decided to go thru Jackson Hewitt for the little loan they allow you.Well to start off they used my checkstubs...they sent that to the irs before i got my w2s. The manager then told me that because i signed it the irs took that instead of my w2s..I contacted the irs because the Jackson Hewitt preparer had messed up my taxes and I said that when i was getting the loan that i was told by the jackson hewitt preparer that its not my final...so basically no worries. I believe that what Jackson Hewitt did went against the law according to the irs and now i have to appeal my taxes.This was the worst ever the lady i had at Jackson Hewitt was under trained and I will never use them again ..This was my first time too.I even paid more than i did here then at H and R block...The manager of jackson hewitt said im so sorry and you don't have to pay for the appeal ...no really i better not ...really disappointed....Never Ever Again

I went into your downtown Cabot Ar. office. Asked if short form would be right for us, or ez, even long form which would be right for us. The agent never answered. Just started punching in some info on her computer had a heck of a time afraid to ask for help, then said your done need the $$$ etc. What my wife and I just looked at each other. She even admitted to being a newbee to Jackson. Beware trouble lurks. Were going to a well known CPA now at 2/3 less, one who did and can answer questions, and one who knows how to input the info etc. Beware!!!

I will never go to this company again. They lie when they say they stand behind their services. They try to tell you it is your fault. WHAT?? You pay THEM to do your taxes so how is it your fault?

Got it! Thanks a lot again for helipng me out!

REMEMBER FOLKS, THESE OFFICES ARE FRANCHISES....SOME ARE GREAT, SOME GOOD, SOME OK, SOME BAD....SOME VERY BAD DEPENDING ON THE FRANCHISE OWNER AND EMPLOYEES. ALOT OF THESE PROBLEMS WILL BE FIXED WITH THE NEW IRS REG TAX PREPARER TEST. AT LEAST ALOT OF LOW LEVEL TRASH PREPARERS WILL BE GONE BY JAN 2014......SOME BY JAN 2013.....ALSO, THIS WILL HELP CLEAN UP THE REST OF THE INDUSTRY TOO!!!!

Jackson Hewitt is HORRIBLE!!! They used my 2008 W2 to file my 2010 taxes!!! I originally got a refund (not knowing they used the wrong W2). I few months later I'm being audited by the IRS and now owe $800 in taxes!!! I asked for my money back for preparing the taxes ($250). They denied my refund but offered me a 50% coupon for next year!!! I can't believe they would actually think I would ever get my taxes done there again. Prior to this, my fiances' taxes were also screwed up at the same location. I don't know what to do. Why should I have to pay a company if they didn't do their job correctly? They should be held accountable for their mistakes.

Two different Jackson Hewitt did my taxes for 2007, 2008, and 2009. In each of the three years, my taxes were done incorrectly and I have received 51 letters from the IRS over the past two years. I owe the IRS interest and penalties on the simple mistakes made by their service agents. Additionally, I have tried getting information to correct the mistakes but the phone numbers are either disconnected or go unanswered. I drive by two of their offices frequently to reach someone but they are vacant as well. It is the WORST company to use for your taxes. Buyer be ware, do not use Jackson Hewitt.

my fiance and i went to the walmart in melboutne fl jackson hewitt the ladys name was barbra i was unemployeeed and my fiance supported me and my kids that for the ast three yrs so i gace approval for him to claim them .. we sat down and explained to the lady that were not married yet and i give him approval to claim my children he supported them she stated yes he can claim them and procided well guess what she did taxes all wrong to make long story short we now owe almost eight thousand to irs for her mistakes jackson hewitt can kiss our ass u are sorry people and will never ever use u again and im in the process of a good lawyer this woman will not get away with this i have never in my life owed irs now they ruined our lives thanks jackson hewitt for ruining a struggling familys lives

I typically do my own taxes; however, I moved from Ohio to Virginia last year and when I did both my state taxes I didnt think it looked right. Specifically, it showed I owed $600 to Virginia but I only lived here 3 months last year. So I went to Jackson Hewlitt (first time customer) on Plank Road in Fredricksburg, VA, to have them do my seemingly simple state taxes to ensure they were accurate. The Jackson Hewitt person came up with the same numbers that I did. The person doing our taxes said they gave us a deal and only charged us $100. We were told they would e-file our OH taxes but we would have to send in our VA taxes becase we owed. Afterwards, we sent in our VA taxes in with a check and all was good. Several times, we checked the status of our OH taxes with the OH state IRS office and was told to wait 6-weeks to give the system time to pay us our refund. After 6-weeks we were told our taxes were never filed. My wife contacted Jackson Hewitt who told her they never filed our state taxes because they didnt file our federal tax portion(??). At that point, we were told we could come into their office a week later to pick up our tax forms to mail off (so considerate of them). When we went to pick up the forms a week later, they werent ready and the office manager said she couldnt get in the system because the boss took the software off the computer(??). Then she asked why we were charged $100 by her office because it was only $25 to file state taxes. The office amanger then said she would have to do some research and to call her in a couple days. We called today was told the office manager was out sick and that we'd be called back on Saturday. What in the world is going on?? What happened to customer service?? If this is your expertise and what your business is marketing, I dont think its unreasonable to expect professional services. I'm shocked this company has remained in business and the CEO should be very, very concerned with the future of this business. I know I'll never use them again and definitely wouldnt recommend them to anyone else. At this point, I'd simply like to have my money refunded and have any fees associated with my late return to be covered!! Especially since I paid for a service that I never received...pretty certain that's considered fraud and I'm also pretty certain any court would agree with me!!