Jackson Hewitt Tax Service Inc Corporate Office | Headquarters 3 Sylvan Way Parsippany, NJ 07054 (973)630-1040 Reviews For Jackson Hewitt Tax Service Inc Corporate Office John Mundt 5/16/12 Dear Sir: I had my taxes completed by your office at the Walmart in Hudson WI. While my return was a little on the difficult side - it was't that difficult and there was one of your supervisors involved in this preperation as well. I took the same tax material for a second look with H & R Block in Hastings MN. In the end you I am now receiving an addition 900.00 back from the state of Wisconsin and 2600.00 back from the federal government. Now I have nothing against the preparer or the supervisor - but I feel that Jackson Hewett owes me a refund of the money I paid Jackson Hewett plus a couple of dollars more. We will need to talk to you about this and if you need to see the H & R block completed tax forms, but we will need to talk first. John Mundt 612-801-5742 Becky 4/23/12 The Office located in Plainview Texas has a very rude manager who does not carry herself very professionally. You are suppose to have people who represent your company/business and that are friendly and look professional. This girl will use foul language and does not have any respect for anybody much less for herself. She is also always in the paper for various legal actions taken against her and her husband and this is who you have representing Jackson Hewitt---a bunch of trouble makers who get in trouble with the law!!! I will never do business there again. Cindy 3/8/12 It took my JH preparer over a week to do my itimized taxes. Went there because H&R Block had charged me nearly $300 last year and I had gone to them for years. This was in a Wal-mart. Three times she told me I owed and I knew I couldn't owe if I had more expenses than income. Finally made her delete entire works and start over, and I was right, $3,000 due me. My sister bought their guarantee insurance and her return still isn't here, (Mar 8). She filed the last week of Jan. They will not refund her the ins. money because it was the govs fault it was so late, not theirs. She is living on a shoestring and very badly needs that money. Nope, I will never go there again. Nothing but sorrow. And their kiosks are so cheap and shoddy. Everybody knows your business just by going to the restrooms where the kiosk was set up. I would love to be in a class action suite. They have no business playing with everybody's money. Good luck to us all. Beth Burroughs 3/1/12 Im so glad I finally read the words, "Class Action Suit", because that is exactly where my mind was headed. Seriously just keep an open mind when I say this, You ALL should really use H&R Block and do your taxes yourself. It's $20 for the CD and I get 5 efiles free. I recieved my refund in 8 days for every year except this year I waited 12 days. It really isn't difficult, it guides you through step by step! You can even play around to see what would get you more money, Filing jointly/seperatly. Just try it. The most you will lose is $20. Trust me, NOONE, not even GOD can find you more deductions than this! ks 3/3/12 wow, couldnt agree more. Is it me or does it seem that they pull any old person off the street to play accountant for three months? I used them purely because I had problems with H&R last year. Never again! Three accountants in the office (or actors?)could not answer a simple w2 question. Then after slowly, very slowly punching all of my information into the return they proceeded to tell me it would be 164.00 to process a simple single w-2 return. When I said "im outa here"...they proceeded to tell me they made a mistake and it would only be 68.00. I filed it anyway, purely for convenience, but Im sorry robberry and ignorance is the only motto's this company has. Very dissapointed. I filed on Feb 6th and have yet to receive my refund either. MommyOfour 2/29/12 This is my first year filing with Jackson Hewitt and I will NEVER do it again! We are not tax professionals and when you are expecting a refund, u deserve to have a pro hold ur hand through the entire process. It is not free money we're getting, it is OUR money that we overpaid the I.R.S. We have filed over a month ago now and JH keeps telling us to call back. I really don't have time to chase my refund around, that's what we paid them $400 to do!!! I was told that we would be receiving our refund this morning. I'm praying that actually happens this time. If it does, I will be filing a formal complaint with the BBB and the IRS. And then I will be filing for a complete refund of the fees they charged me. Do NOT complain to JH directly, it won't do anywhere. Instead, go around and above them. If the IRS and the BBB receive enough formal complaints they will take severe action against JH!!! Good luck in getting your refund everyone! Worst Mistake of our LIVES! 2/27/12 My Fiance and I went to Jackson Hewitt Tax Services in the Wal-mart on 6th street in Fayetteville, Arkansas. On February 2nd, 2012. The man who did my fiances taxes was named Aaron. While we were doing our income taxes, Aaron had told us that we had an option. We either pay one hundred and something dollars to get our income taxes back quicker, or we pay $68.00, which was the slower route to getting it back, but we didn't mind. The deal was, we would have to wait 7-15 days AFTER IRS received our papers, for our check to come in. Which was ok. Well, 21 days past since the day we filed on February 2nd, and we got a little worried. So we called Jackson Hewitt customer service to see where my fiances check might be. The man we had talked to was confusing, and didn't answer any of our questions correctly. Then he told us that IRS didn't receive the papers till February 7th, and our check didn't get sent out till the 17th of February. He asked him when he might be able to receive his check, and he started back tracking everything he was saying and stuttering, and wouldn't answer his question. Finally, after 5 minutes or so of bullcrap, he asked him again. He said that he will definitely receive it that next week on either Thursday or Friday FOR SURE. My fiance said, "Thursday or Friday, for sure?" The customer service man said, "Yes, for sure on Thursday or Friday next week." Well, Thursday had came and there wasn't a check. So we said, ok maybe tomorrow. We checked the mailbox the next day, there wasn't anything. My fiance, being very upset, called Jackson Hewitt Tax Customer Service again. The lady we had talked to, just like the other customer service man, was very confusing, back tracked everything she had said, and stuttered with her words on everything my fiance questioned. He told her a man she had talked to from Customer Service said that he was for sure supposed to receive his income taxes on that Thursday or Friday, and that it had never showed, and he was wondering where it was. My fiance told her, that the man he had spoken to, told him that the IRS received the papers the 7th of February, and that it had gotten sent out the 17th. She completely ignored what he had said, and she said that she had no idea when it would come in, and that it wasn't sent out till the 21st of February. She told him to blame the IRS, It is now the 27th of February, and finally received a check. Our check was actually SHORT of over 300 to 500 dollars. This is the last time we will go to Jackson Hewitt. This is the first year we used them, and sadly, I expected better of them. The Customer Service was terrible, confusing and unreliable, and they rip you off. They tell you to blame the IRS, but the truth is, its them screwing you over and trying to pinch out every penny they can get from you. And they won't even tell you the reason why that certain amount was deducted from your check. For future reference, I suggest that you do your taxes yourself online. My brother and sister in law both did their taxes online, and they got thousands of dollars more than they did last year. In fact, when they filed with a local tax service, they were ripped off thousands of dollars last year, that they should have been getting and they had to actually PAY into taxes. If you do them yourself, you will be able to see exactly what is going on, so you won't have to worry about getting screwed. For those of you out there that do get good service from JH, then good for you and congratulations. You're one of the many few who actually do. Unsatisfied 2/22/12 0 stars from me thanks, we paid them 500 $ and they said it would he re in 7-13 days well it's been 21. We are hanging by a thread waiting for our money. Oh the irs website says it's been deposited and so does the jackson hewitt app under check my status....i don't know where uoursbeen deposited burt not in my bank account. I will never use them again and for the employee up there who posted that we were boneheads, that just shows you how much they don't care about their customers. sue 2/20/12 This number is outsourced to the Philippines.I was charged 328 bucks for the 2 day loan return.They filled out the paperwork wrong,so I was denied.It took 2 weeks to get my return,I was never reimbursed.The general number told me to call the regional number,so I did.They told me they didn't own the franchise then so they are not responsible and stop harassing them!Are they fkin kidding me?!NEVER EVER EVER go to them! india 2/18/12 The way things are done now I don't know why u guys are even going to Jackson hewitt or hr block ...down load turbo tax ...or go to the irs website ans do it yourself..its self explanatory..plus it will save u hundreds of dollars ...I stopped using these guys for three years now...the same thing they do u can do it ... Darin 2/18/12 The stupidity displayed on this message board is unbelievable!! Nobody can assure your refund will come in 7-13 days. If the IRS is changing how they process direct deposits, a professional preparer has nothing to do with it. I hope you bone heads don't come to my kiosk!! Troy Parker 2/17/12 Jackson hewitt is one of the worst places to get your taxes done. Went to the location in houston Texas 9421 Cullen Blvd horrible costumer services if you are reading this please run NOW!!!!!!!! JACKSON HEWITT DOES NOT CARE ABOUT THERE CLIENTS!!!!!!!!!!!!! robert cowling 2/13/12 I worked for jackson hewitt and was never officially terminated. They will not even return my calls. I have seen from the inside how this corporation works and as soon as i am officially terminated i would be obliged to give the details. Sharon Knight 2/14/12 To whom it may concern. I tried calling the corporate office and was put on hold, then hung up on.... I do not get my taxed done by you. However my daughter does. She recently got her taxes prepared by a Myra Murray at the location of 824 Maxi Rd in Houston Texas, 77013. Your very very unprofessional manager Myra Murray has threatened my 20 year old daughter. It would be at your best interest to investigate the actions of your manager at this location. I am very disappointed in this behavior of a manager. If I could be of any assistance please contact me at 946-615- 5709. Thank you. Sharon Knight DAS 2/14/12 I filed my taxes on Feb 1. was told i WILL receive my refund in 7 to 14 days. now i am being told i wnt recv it till the 21st and they tell me that they didnt lie to me. Gretchen G Orlando Florida 2/15/12 I have gone to a regular Jackson Hewitt for the past 3 years because I hated H&R Block. Maybe you guys should stop going to the ones in the walmarts because it seems that those are the ones everyone is having problems with. Never had one problem, great service, and completely friendly and it's always the same woman who does my taxes every year! Thank you, alteast some of them are nice and honest and know how to do their jobs thank god!! pissed off in oklahoma 2/16/12 jacksons hewitt should be sued for what they are doing! we filed our taxes on feb 2nd 2012 and was told tht the money would be there in 7 to 13 days ! still nothing this is bull we want or money and i will take legal action to get it ! and nobody should have to pay 400 dollars for jh services when they are screwing us all over! Robert 2/16/12 Jackson Hewitt needs to watch how there franchise are taking advantage of there customers. Or do they already know? There slogan is this is how we do it! Well it should be this is how we do you!I never relized how terrible they are. I've been a customer with them for the last 4 years, but this is the last year I was charged $245.00 dollars for doing a 1040 long when it could have been done on a 1040 short thanks to loop holes. how dare they take advantage of people who trust them. Now I feel who is trust worthy, Jackson Hewitt Not!The branch I'm referring too is in Whittier CA 11801 Whittier Blvd. after confronting the manager all she said was everything was in order. another words toughshit we already have your money. well I'm going to let as many people know how bad that this office really is. I feel I was violated . dl 2/16/12 I agree with everybody on here, the worst service i have ever seen, should have a zero stars in my opinion. Will never use them again. Have been lied to, been rude to by customer service and still can't get our return back. Cesiley Dawson 2/11/12 First and foremost, you should have an option to be given 0 stars. Jackson Hewitt has given my fiance and myself THE WORST customer service that I have EVER received. And that is saying something! My fiance took his taxes to the JH in the Walmart in Martinsburg, WV. The MANAGER did his taxes herself. It cost him over $400. Everything seemed fine until the next night he just happened to be looking over his information and saw that she had filed his takes with all of his information, social and everything, under his WIFE'S name. They are going through a divorce and are legally separated for almost 2 years now. He had her on the phone while he was with the tax rep and I guess she just accidentally put the wrong name in the blank. At first, we weren't too upset. Everyone makes mistakes, right? Wrong. She admits her mistake and says to just wait and the IRS will send it right back after an error check and they can fix it. She says she will call him immediately when it is returned. A week passes. Nothing. We call and she passes him off to another repp that has no idea what's going on. She did not make the mistake. The manager that passed him off on the phone did. The repp refuses to put the manager back on the phone after stating that they have no check for him. She would not listen to anything my fiance was tying to tell her. She was so confused and irate. Then she also states they do not eveb have a FILE for him. So we have to drag our 3 month old son down to the place where they tell us we just have to wait and would not give us any copies of anything.A month has now passed all together, filled with a lot of unanswered questions and waiting on return phone calls that never come and he gets his state refund checks...in his wife's name! Finally the manager's supervisor happened to be there when we had had enough and went down there. She finally got everything straightened out. Thanks to Rose! As for Jackson Hewitt, you should be shut down. File a complaint with the IRS and BBB, people. This business needs to be shut down! Jamila 2/12/12 I filed my taxes for 2010 and was told I have to do an ammendment bc of my son recieves ssi well that has gotten mr where I owe the state of nj almost 1500 dollars and I been calling even went to the office still no results. Steve 2/10/12 Are you kidding me?. I applied for the ral because I needed to pay enrollment for school. I was not approved ok, but thats never happend before. I call the office to see if they can tell me why and they dont have any info. I start to tell myself to calm down because I remember the lady told me if the ral does not go through I will still get the check in 7-15 days. I give it alittle time and check with IRS, but they have no info on my return. I called the office back and NOW they tell me they proccess on wednesdays. So my 7-15 days does not even start till a week after I filed. If they told me then I would saved 500 dollars and did them myself. They really jammed me up and I know for a fact I could of had my check sooner with another service. screwed with the WRONG customer 2/10/12 I filed my taxes, PURCHASED the gold guarentee, PTIN number was entered on my tax return forms. YOUR PTIN mandated employee OMITTED 1099 earnings. I received a letter from the IRS stating that i owed $4000 taxes from the previous year. I took this letter to the EXACT employee, SHE ADMITS mistake. I have her file a claim with the GUARENTEE department. She does so 20 days later. 30 days later i CALL the insurance company, they state that no claim was filed, i immedietly call YOUR PTIN employee and she states that they didnt give her a CLAIM NUMBER. I tell her to GET one, she states NO..... That she'll not admit to the mistake anyway, that she will say that i never produced a 1099....hahahahahahhaha.... thats what recorded phone calls are for!!!! I politely explain that im filing suit! She states and i quote "Go ahead, you'll never win, ill deniy everything"....lol also recorded! i took my happy ass right down to the DISTRIC MAJISTRATE seeing how its according to you customer service number a FRANCHISE. Well I received my COURT paper work TODAY!!!!! yayyyyy we got a hearing in front of the judge on 3-5-2012 at 2pm. ALSO i contacted the BBB, which your not acredited by, The states Attorney General, as well as A probate attorney whos also excited, hell gitty about filing a class action suit........Like i stated in the NAME field you screwed with the wrong customer.... shanitra 2/9/12 Sorry there are any stars there. U suck Jackson hewitt. My tax manager never works properly. I can't even track my refund. This is my second year and a third is unlikely. Last year was good. I thought I'd be dancing like the guy in the commercial but am not. I guess I gotta call the Its to find someone. Who speaks and understands english. I can't even ask questions because the agent doesn't understand me. What the?! #$@* Really Pissed Off 2/9/12 should be 0 Illegal and unethical practices.. You should be ashamed of business practices... for everyone file a complaint on the IRS website.. irs.giv/taxpros/article/o,,id+205878.html file form 14157 KIM- OKLAHOMA 2/8/12 tHEY MESSED UP MY CHECK AND STILL HAVENT PRINTED A NEW ONE AND I CALL A SUPERVISOR AND I GET A VOICE MAIL AND STILL SHE HASNT CALLED BACK i BEEN WAITING OVER TWO WEEKS BUT THE SAD PART IS IT NOT THE IRS IS JACKSON HEWITT THAT MESSED UP AND THEY DONT WANT TO FIX IT i WILL NEVER AGAIN USE THEM AND MAKE SURE NEITHER DOES MY FAMILY Cliff Wilson 2/8/12 My grandfather had his taxes processed in a Walmart in Henderson Texas and the Jackson Hewitt rep was doing fraudulent accounts and processing claims separate online for the first time home buyers. That was about 3 yrs ago. The Jackson Hewitt agent was supposedly arrested, the issue is still not corrected and now my grandfather who is 85 and living on ss and a Small military retirement has received a letter from IRS saying they are going to garnish his social security. BEWARE !!!!!!!!!!!!! Thom 2/8/12 Are you kidding me?!! After going through the process of giving our information (not a second before) to JH, they informed us there would an up front fee, which we could not afford. We declined their services and they told us they would get $100.oo of our return anyway! I suppose they're going to place a lein on our return for at least that amount. Pay attention America! Stay away from these people. Kim McAffrey 2/8/12 I have been a loyal customer for the people since 2007. And guess what! Last week I went and filed my taxes on the 28th of JAN., which cost me $600.00. They kept stating that my taxes were filed and that I would have it this week. But low and behold I found from the IRS that they never filed my taxes because if I did they did I would have had my refund no later than the 6th. After we launched am investigation ono them we were told today they finally filed our taxes yesterday. I was giving false inform, customer service who I could not understand and lies. I WANT MY $600.00 BACK. They made a horrible mistake of leaving a bad trail of evidence. I have voicemail, names, and texts and emails proving they lied. So I was told we can sue them do a class action law suit. I am so ready too. If I dont have my money back tomorrow. Believe me they will be hearubg from me. PMartin 2/9/12 Jackson Hewitt Tax Service Inc Corporate Office Headquarters 3 Sylvan Way Parsippany, NJ 07054 (973)630-1040 RE: Breland Martin 7500 Grabil Drive Charlotte, NC 28269 To Whom It May Concern, This letter is in regards to my 2010 tax refund being stolen by a representative of Jackson Hewitt Tax Service in Charlotte NC. The Jackson Hewitt Tax Center is located at the Super Wal-mart on 8180 South Tryon Street, Charlotte NC 28273. The individual that stole my tax return was Octavia Moore of Charlotte North Carolina. I have been working with your Office and Tax Advocates for over a year to have my money returned to me. At this point I am very frustrated because no one seems to be able to help me. I filed a police report only to be told that this was not something that the Police department handled. I paid an Attorney by the name of Eric Montgomery here in Charlotte, over $200.00 to send a demand letter to the Jackson Hewitt Company that employed Ms. Octavia Moore. Of course the company never responded. I just received a letter from your office dated February the 6th 2012 stating that I need to deal with the financial institution to resolve the erroneous deposit. As I mentioned before to you that Ms. Moore changed my information on my tax forms and had the money deposited onto a Wal-mart Green Dot Card! Therefore the financial institution cannot be held liable. Jackson Hewitt should be held liable because it was their employee that committed the fraud. I am again asking for your assistance in getting my refund returned to me. Ms. Moore stole my return, I went to the Kiosk several times to pick up a copy of my return and she was either never there or told me that she would bring them later. I never signed any forms and never signed my return. She simply took my return, processed it and sent the money to a card in her name. I want justice, otherwise she and others will continue to commit this type of crime and get away with it. Please advise what other steps can be taken to resolve this issue or direct me to an IRS Tax Attorney. Thank you in advance. Respectfully Submitted, Breland D. Martin S.R. 2/6/12 Jackson Hewitt doesn't do background checks on their employees,they had a woman (Tiqua Anderson) working for them in Cedar Rapids, Iowa, that has a felony conviction of identity theft. She had access to social security numbers, credit card numbers, addresses, etc. The police came to question her about her ex harassing her on the job, otherwise she would still be working there. Jamie 2/7/12 What a rip off! I'm still waiting on LAST yrs return! 2010-2011. Their answer is: use the mytaxmanager to track it. It's not even in there. I paid $486 for them to efile for me. Was supposed to have a check in 7- 14 days.. Still nothing. This was with the gold guarantee. They won't help. They refuse to reimburse me for NOT receiving my return. I wasn't audited, no judgements, don't owe child support or loans. Simply pu they screwed up and I'm screwed out of my return. You couldn't pay mento use them again or give them any good publicity. Rebecca 2/4/12 This is my second year getting my taxes done in the Carlisle Pennsylvania Walmart. I waited in line for 2 hours, but in the end it was well worth it. The lady who did my taxes was very nice, especially since the people before me waisted all of her time because at the end where she told them how much would be taken our for her services they left. How rude! do your research before you waist everyones time! I don't know where everyone else is going but maybe some of you just don't have patience or know what's going on.. If this is your second or more time coming to these places and say you can do it better than them.... then why do you keep coming back?!? I give them 5 stars because they have never failed me! not happy 2/4/12 done taxes on 18th and still nothing!!! and thay dont know whats going on!! i had better sevice at a hotdog stand 2/3/12 Well one more person here that has been getting a total run around from these people. The preprarer messed up checking wrong boxes so they took all my state and I have been told 4 stories about where my money is, but yet none are added up. 467.17 dollars later for the fee to do the same thing a fifth grader could do for free with turbo tax.... This company is full of hollow promises to get you to come in after sitting over an hour waiting for them to do your taxes they finally say (your money will be here in 7 to 13 days and people are getting them back really soon thank you for your business) soon my ass they are LIARS just out to rob people, we might as well have our pay checks deposited to them as well they are LYING THEIVES and I have my a report to the better business beuro as well maybe we can put a stop to the outlandish lies this business tells..... M.B 2/4/12 I filed my taxes at Jackson Hewitt in Valley Stream NY at the Walmart store in NY. The tax preparer Sayed charged me $586 and my wife $391 to do our taxes, just our personal taxes. He told us he will take care of us I guess that is his way of getting over middle class citizens. TOTAL RIP OFF!!! BE AWARE. A Rush 2/2/12 All efiled taxes are being sent out a week late . That hasnothing to do with jackson hewitt. Now dont get me wrong i am not defending them becaue they suck. I have never used them and never will. My sister uses them and her taxes are always being jacked up by them. Thats why i steer clear! besides any one that does taxes in a retail store o grocer comes off as not right to me.Igive one star because they wont let me say 0! b p 2/2/12 We went to jh for the past twelve years this year they did the stsae refund also after staying on hold yesterday for an hour or so my state said they sent it yesterday i called this morning and they said they never got it......hold on they took all my state refund to pay the costs of filing both state and federal witch i still owe over 150 for fees did not get the loan been 13 days since i filed and they take my state refund these people are stars crackstars who lie and put you off for as long as they can i am going somewhere else next year. Vickie 2/2/12 Well they say that "word of mouth" is the best advertisement because I was considering having my taxes done at our Wal-Mart with this company. I will NOT have it done by Jackson Hewitt because of what I have been reading here. jo 2/2/12 This is the 1st year I have went there and also the last year I go. They never ever answer their phones !!!! The tax preparer took over an hour and a half to do my simple 1 w2 and also didnt direct deposit it like she was asked to do. I have to pick up a paper check and that is even more inconvenient for me then having it in my bank account. It seems when you do get a hold of them, they don't ever have any checks in and are also snotty and rude. I am never ever going to go back to them even if I had free tax preperations for life from them !!!!!! You need to get your act together and run like a business should. My taxes have taken over 2 wks now and still waiting, and they never have any answers, ever..... antwan 2/1/12 jackson hewitt is giving me the run-around and its obvious that they are. i filed my taxes (A.R.)with them on jan. 19, 2012 and was accepted the same day. the guy told me i was gonna get my taxes back in 7-13 days than switched it to 8-13 and said i was gonna get them no later than the 1st of feb. and now they telling me i gotta wait until the 8th of feb. im like i just goy me and apartment and i need my mney b4 the 5th of feb. or im getting kicked out and that aint gonna sit well with me at all. if anybody has any news or updates please inform me. down with jackson hewitt hags 2/1/12 The only reason I gave this pathetic place a one star rating is because they wouldn`t let me give them a negative number like they deserve. I took my taxes to the and not only did they refuse to give me the instant refund I requested in favor of the bonus they get for letting the IRS sit on my money, but they deliberately entered my name wrong ensuring that I won`t see my money for at least a month so they will hae time to smoke and drink my money up so I will never get it. On top of that when I informed them that I was pursuing a double refund from Jackson Hewitt since they intentionally screwed up I was informed that upon doing what the hag should have done right the first timeit was not their problem. I think my lawyer will see otherwise!!!!!!!!!!! maria 1/30/12 you know what after reading these reviews ive come to the conclusion that jackson hewitt is the reason why my taxes are messed up.after filing with them last year i never got any money back and this year my social is being used by someone else...what do u think???? Robert 1/31/12 Dear Jackson Hewitt- I am writing this letter to you to let you know of an employee who showed exceptional serrvice to me and others at the Walmart location (Charlotte Pike) in Nashville Tn. Her name is Guitar N. and while I have always had good service her service was exceptional today given the troubles with slow computer and a large line. She never stopped smiling and listening and offering help. In this economy it is rare to find someone who offered such great service. She should be commended. anyomus 1/25/12 Someone in my family works there , she is a liar so she fits right in with them, plus she's on deferred adjucation for stealing from a bank close to 8k. Go figure they hire a fucc up . It wil be funny if they fire her ass...go to h and r block amanda 1/24/12 My husband an i used jackson hewitt in 2011 an they lost our money. When i called them about it they was very rude an blamed it on our bank. I live in a small town so i know everyone at our bank an looked for the money an couldnt find it. Its not mu banks fault its theirs an never again will us or family an friends us that company. sadie 1/25/12 because of them me and my husband got audited and they said they couldnt do any thing for us and we did not no how to fix it and ended up paying the irs 9 grand back we did every thing we could to try to fix it but still fail thanks for ur help jackson u guys suck Ben 1/17/12 We went in walmart to file our taxes. Being served by two young girls that were still going to school and which were very unprofessional. It took them half an hour just to log in to the system, in the end the girl logged in into someone else's account (which is a federal crime doing it under someone else's name). Then my wife literary had to read the questions herself and answer them, basically doing the girls job. After an hour she was almost done and said we have to pay them 240 dollars, even though before we started she said it would be between $0 and $58. We left and my wife filed it herself online, within 20 minutes, no costs and a bigger tax return. They are now threatening us that they will file it as well. Our calls are unanswered and when the foreigners do pick up the phone, you can barely understand them and they end up giving a fax number instead of a manager phone number. Jackson Hewitt is a joke, by far the most unprofessional business I've bumped into in the last couple years. Try it yourself online people, it much easier then you think. robert 1/19/12 stay away from these people they choke your taxes and when you try to get thier corporate address and phone numbers they refuse to give them they are rude have no clue about doing taxes my third grader can do taxes better then them we used them for first time this year 2012 and cancelled return and went somewhere else there isnt an option for zero stars but thats what they got from me.and we will be making copies of the b.b.b reports and plastering them around our town so they cant rip off anyone else in our town. Amanda 1/18/12 Jackson Hewitt is the worse place to file your taxes!Me and JJ went jan. 6th and filed and also applied for the loan was supposed to get it in 24 to 48 hours and still didnt get anything!We went to cancel our tax return with them they said come sign a piece of paper so we did that and as soon as we got to my moms they called us to go back because supposly the irs had already accepted our taxes.Paying that place almost 500 dollars and still nothing.I just called and they said the irs has not accepted your taxes yet!Its been 12 fucking days now!DONT GO TO JACKSON HEWITT THEY ARE A RIP OFF.I will never go back to jackson hewitt again they have nothing but liars there! nicole smith 1/14/12 I Dont know why all these bad reviwes about jh when i been going there for eight years an never had no problem with them they alwaysdo a great jb for me when doing my taxes.. Amy Tofani 1/11/12 Jackson Hewitt made a serious error on my taxes last year when they failed to write one of our W2 forms in, even though they had the paper work. The IRS is now coming after us demanding 4,421.00. When I went to their office the stated that since I did not buy their guarantee plan, they were only responsible for the penalties and interest which as of right now our almost a 1,000.00 (that's not including what they failed to report even though they had our paper work). Louis in the Winder, GA office was apologetic but said that we still had to pay and she is sorry this man made the mistake. I make a little over $9.00 per hour, my husband $10.00 an hour. We are hard working people. If we knew how to do taxes we would have done them that's why we went to experts. My husband was out of work for almost two years. We were forced to go on food stamps. We can barely make ends meet now and now I can't get anyone to help me. A lady named Clarissa 404 343 8284 (who also works for Jackson Hewitt) said she would get back to me and see what they could do. She to has not gotten back. I called Fox 5 news and they told me to try calling headquarters and get the numbers for the regional office but headquarters gives a busy signal and I can't even find the regional office number. Should I go to Channel 4 investigates? Anonomous 1/7/12 I am an employee of Jackson Hewitt Francise that covers Vincennes IN, Washington IN, and Carlile IN. The francise owner Marita Harris is taking hours away for a half hour break that the employees actually worked, she has also threatened that if the system messes up and you can't clock in or you forget to clock in, you lose thoes hours. she will not pay you. She also will not let you turn the heat up, it has to stay on 60 in an old building that does not hold heat, she claims that the clients can wear their coats. The employees have kept her well informed of situations within each office, but she blows them off and doesn't do anything about it unless the corporate office contacts her, the she lies and tells them she didn't know anything about it. One of her offices is such a poor envirnment for employees and clients, It smells like sewer no matter what you do you cannot get rid of the smell, she wont pay for part of a dumpster out side and has employees pile the trash up in a utility closet and won't come and get it for weeks, then they have the trash smell to...she blames the employees for the smell. She also yells at them and tells them how stupid they are, She shows absoluty no respect and shouldn't even be allowed to work with the public, she is not a people person at all!! She has also not honored clients Gold Guarantees, and tells the client that it was their own fault and there is nothing she can do!! She does not do the jhnet training, she cheats by going in and manually putting in passing scores for herself. She didn't even know what the tier pricing for wal-mart was this year. DO NOT WORK FOR THIS WOMAN!! Elbert 12/30/11 I got my taxes done last year and they messed up somewhere I got a letter in the mail today from the irs and there telling me I got to pay over 3,000 dollars back I feel they messed up they should half to pay it back. Monica Santeyan 10/24/11 I have been going to Jackson and Hewitt for the last 12years my husband and sister have to this will be the last year zI give my money to thse people including any business I have took them I will make sure nobody I know will go to there offices my husband has received his refund which has been sitting in year round office were there has not been anyone avail. at the office in Phx,AZ for the last month Jackson and hewitt got there moeny and they made sure they got paid first but he cant get hus money and when you speak with customer sercvice they want you to wait 7 moredays just for some one to get back with you bullshit this is company has poor service they have no problem takign there money now I WANT MY MONEY Rhoda 8/8/11 Jackson Hewitt offices are franchises and open mainly during tax season. However, even the ones open throughout the year do not answer their phones. I needed to respond to an IRS letter on a fairly minor matter, but wished to have JH help craft the reply. Even the customer service reps I got from online numbers were unable to reach local offices in my city- about 5 of them!!!!! Finally one rep said she'd have someone contact me within the next 7 business days and I told her that was not acceptable. Finally, someone contacted me that afternoon and the appointment has been made. We'll see how much help I get, but right now I am totally, 100% feeling negative about a company where you have to call corporate headquarters in NJ to get someone in the Philippines who also can't reach a Jackson Hewitt person in Jacksonville, FL. Tyiebbe Wells 8/23/11 I filled for tac school and The lady at 4585 Clairemeont Dr, San Diego California , she did nopt show up. I need my money back . She is a fraud and liar. I cant seem to get her to call me back. She owes me 175.00 dollars. Whats wrong why are the offices in San Diego with Jackson Hewiit closed when , They are suppose to be doing school on August 22,2011. How are going to make a school and not be a teacher and nto come . ecr 9/7/11 they messed my taxes up so bad i have the irs chasing me for there mistake and they have done nothing to help me out. Central GA 7/29/11 For all you people we just got hit with 2007 GA tax. We had the Gold Policy but according to 3 hours we just spent at the office we were told that the policy is good only for three years. They should close down this whole tax service. Why isn't the govenment doing something about this. Never again will we do business with this service. Also when asked were our files were we were told that they were in the cardboard boxes piled up in back from the previous owner who had assured us when we asked this Feb, that everything was locked up in a safe. Heather 5/25/11 I have always been an avid H & R Block user. This year I decided I would change it up to see if I received better service. Gosh was that a mistake. I paid 250 dollar just for you to put my information into the computer. The guy who prepared my taxes was new, and when I asked him if I get any money back from student loans he said no, unless you pay on them.So I went with his information. I called back and spoke with a supervisor after hearing from other sources that he was wrong. She says yes hes wrong....come back and we will file an amendment...SO I came back in to their office and because I did not purchase one of their "out to get more money out of you memberships" I was going to have to pay almost 100.00 to fix the problem. You are suppose to be the knowledgeable ones!!!!! They informed me that the IRS was not accepting amendments yet and I would have to come back when their software was delivered. I went to a different Jackson Hewitt looking for help...they did my amendment with no documentation in their system...sent off paperwork missing documents and it has been four months. Now most of the offices are closed and the open office insinuated that I made the forms up myself and they wont help me unless I pay for the return....I WILL NEVER RECOMMEND JACKSON HEWITT EVER AND HAVE TAKEN MY BUSINESS ELSEWHERE AND SO SHOULD YOU. Jane 5/27/11 We just got audited from the IRS saying we owe $822 because the old man that did our taxes in 2009 forgot to put in the $4,000 lottery ticket we won. I looked everything over but I don't know a thing about tax forms. I've called the office where I had it done and no answer yet. Why should I pay for their mistake. I'm on disability! I'll fly to Philadelphia to the headquarters if I have to .We have the reciept from the lottery and he was suppose to put it in I guess. I am not paying the money. I've been using Jackson Hewitt for 6 yrs. and they never made a mistakeIM DONE WITH THEM! Narrow, VA 5/17/11 I went and filed my taxes with Jackson Hewitt and I had to file state and federal... well my St Loan took my taxes and they representive of Jackson Hewitt followed me through Wal-mart and asked me to come and talk to her, I did she said that I had to pay them 151.00 in order to get my State taxes I asked if we can set up a payment plan she said yes...someone would contact me to do this. NOBODY HAS CALLED ME AND I WANT MY MONEY!!! I will never go back to this place again Hiedi Wallis 5/9/11 This has got to be one of the worst experiences ever! The environment was small and dirty, the prepareres are not up to date on tax rules and changes. They made errors on my return which created a headache and major delay. They refused to take responsibility and they behaved unprofessionally. They mailed my return to the incorrect address and it was then returned back to them. They will not take my call or tell me the location of my return. I am not sure how these folks are even in business, I cannot be the only one they have done dirty. Oh, BTW, I filed the last week of January and charged for rapid return, and all-here it is MAY and I still have not seen my return and they are refusing any type of reimbursement for such poor services and inconvenience. You will be better off buying TurboTax and doing it yourself! I have used JHewitt for the past 10+ years and will never consider using any location ever again. jay 4/27/11 I WILL NEVER EVER USE JACKSON HEWITT AGAIN. I would rather not file at all and go to jail for not filing my taxes. I filed my taxes at wal-mart in lancaster county and the lady there messed up on my address even tho all my papers and ID had my right address on them. I filed my fed and state on 1-27-10. i filed the A.R. so i can get my taxes faster. I got my fed in 14 day but my state took over 4 months. I realy hope jackson hewitt and all these other tax service places get SUED AGAIN for there mistakes and for hiring people with 5th grade ED. I realy hope that next year people ban together and use the IRS website and file for FREE and put jackson hewitt out of BIZZ. I will be boycotting jaskson hewiit as will the rest of my family and friends that they screwed. I realy hope that someone in the "higher up" of Jackson hewitt will see this. CYNDI M PRICE 4/29/11 I AM TRYING TO GET IN TOUCH WITH SOMEONE FROM THE LATROBE PA. OFFICE. I HAVE LEFT SEVERAL MESSAGES AND NO ONE HAS RETURNED ANY OF MY CALLS. MY NUMBERS ARE AS FOLLOWS: 724-850-8517 OR 724-217-7511. THANK YOU CYNDI M. PRICE J Johnson 5/5/11 We had our taxes prepared by a Jackson Hewitt office in NC. Upon completion we paid the accountant by check on 12 April 2011. The accountant placed the check in a lock box and into a desk drawer where it stayed until 15 April when the office was robbed, by robbers with a key to the office.. Our check was stolen along with those of others who had either paid by check or with cash that had not been deposited to the bank. We were out of contact until last week, when we returned we found a letter (not on company stationary and unsigned) informing us that our check had been stolen, it also stated that we should rest assured that OUR PERSONAL INFORMATION HAD NOT BEEN COMPROMISED IN ANY WAY. We called the local office to confirm that the letter had in fact come from them but no one was answering the phone. We then called the regional office to check the validity of the letter and they confirmed it was correct. We asked what the Police Case Number was and we told there wasn't one. After speaking with the regional office we called our bank to stop payment on the check. We were advised by our bank to close the checking account because in fact our PERSONAL INFORMATION HAD BEEN COMPROMISED AND THAT WE WOULD BE HELD LIABLE BY THE BANK IF SOMEONE WERE TO USE OUR ACCOUNT NUMBER (located at the bottom of the check) TO FORGE CHECKS IN OUR NAME. We have spent the last 3 days in the process of closing our checking account, changing all other account information associated with the checking account we had to close, making phone calls & faxes to all companies that have auto-deductions associated with that account, etc... Upon being told by our bank to close the account for liability purposes we called the regional office to inform them because this account was also the account we had given for the IRS. When we asked the Regional Operations Officer what the consequence of closing this account would be with regard to the IRS he was rude, insulting and unprofessional stating "Well, when they can't access the account then they will just mail to your address." He then stated, "I don't know what your problem is, no one else had to close their checking account." We informed him that we did not believe that to be the case, that any credible financial institution would advise the same as our bank did. His entire attitude was arrogant and unprofessional to say the least. We did not cause the problem and yet we are the ones who are having to spend over 3 days of our time, not to mention all of the financial complications this has caused when the entire problem could have been avoided if the accountant would merely have taken the proceeds to the bank, as normal procedure should have been. Then to top it off to have to deal with cleaning up their mess to be treated as if we were the problem was the straw to break the camels back. We have prepared a letter to the President & CEO (currently Phillip Sanford) and are reporting them to the BBB. We will never do business with them again and while we understand Jackson Hewitt is a franchise business if these are the people they are hiring to represent them we would not recommend them to anyone for accounting purposes........ We have given them a rating of 1 star (poor) only because there is nothing lower................... Sara 4/22/11 My husband and I filed with Jackson Hewitt this year and we did not get all our refund deposited into bank account. Checked with IRS and were told that Jackson took out preparation fees twice they " double dipped". I am furious. I feel they should refund us all fees. Not to mention it took forever to receive refund but they said not their fault. Do they ever take responsibility? Never again! Lawsuit 4/22/11 If there was an option for zero stars I would have used that. I think we should take them to court and all get our money back. They are "double dipping " and basically committing fraud punch face 4/12/11 Jackson Hewitt is constantly being investigated for tax fraud. They owe me and no one has any answers. 1st and last time I ever use them Wanda Brown 4/21/11 I HAVE HAD A MOST HORRIFYING EXPERIENCE WITH JACKSON HEWITT, MARCH 17 2011 I WAS TOLD BY A TAX PERSON WORKING FOR JACKSON HEWITT THAT MY REFUND WAS 21.00 DOLLARS, WHEN I WAS EXPECTED A REFUND OF 4,632.00, BUT WAS TOLD THAT A ERROR IN MY TAXES MY REFUND WAS GROSSLY MISCALCULATED. I HAD A NERVOUSE BREAK-DOWN, I HAD LOST MY FULL TIME JOB THAT YEAR AND MY TAXES WAS THE ONLY INCOME THAT WAS GOING TO STOP MY DAUGHTER AND I FROM BEING HOMELESS. I WAS CHARGED OVER 300.00 DOLLARS FOR THIS PREPARATION, AND THE ONLY THING I GOT WAS AN APPOLGY, THAT MADE ME PHYSICALLY THROW THE HELL-UP. MY REFUND WAS OVER 4,000.00 DOLLARS, AND I AM NOT HOMELESS. NO THANKS TO JACKSON HEWITT, CHESAPEAKE VA. Never doing business with this company again!!!! 4/7/11 I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN!!!!! In 2010, my husband did business with them and it was "fair" for the most part. We got our tax return and nothing went wrong, (honestly, I think we didn't get the correct amount that we should of got) so this year we decided to go to them again. Well, I did mine separately and the office I went to was the one on Madison Ave and Auburn Blvd, Sacramento, CA. I have to say, for a company that do alot of advertisement for business, they surly need to work on the customer service/ personality part of the business! There was NO customer service, the guy did my taxs wrong because I saw it after I got home and it took like a month to get my tax return. On top of that when I went to pick up the check, the amount picked up was not the amount that I saw before. I asked the lady that was there that day if I was going to get another check. She just looked at me like I was crazy and I explained to her that the amount was not right. She said that they took out there portion after the amount of the tax return paid to me. I even asked the guy that did my tax if that was the amount paid to me prior to me picking it up and he said yes, which was the wrong answer. So I guess the problem was that the person doing my tax return didn't understand my question or else he purposly chose not to tell me that JH was going to charge me separately than what was projected on the screen for me to sign when I came in to do it. It may not be alot but that's a difference of $300.00 than what I was told. So after arguing with them for awhile I relized that I will never do business with this company again! Past the word along to any one who think they want to do business with this company. Bad Business! 4/7/11 This company SUCK!!! I went to an office where I lived to file my taxs and the MOD was helping me. She was RUDE, NOT HELPFUL AND RUSHING ME TO GET OUT OF THERE!!! After I gave her a piece of mind I left and called the corporate number found on their website. The guy that picked up was also RUDE, INCONSIDERATE and tell me that it was my fault. This business is going down and I am never going back to them! They lost my business 4/7/11 I used to go to H&R block to do my taxs but we moved and JH was closer to where I lived now. I went to it and the service was bad, they did my taxs wrong and they gave me the run around when it came to picking up my check. I would not recommend this company to anyone. I am going back to H&R which is about 45 minutes away from here because they have always been good to me. Kimberly 4/5/11 I will NEVER file taxes with this company again!! I decided to try jackson Hewlitt because i moved. (WRONG DECISION!!) After filing my taxes i found out someone claimed my son. (ok, I know that this is not their problem but they decided to e file my taxes instead of paper filing).okay..... Irs told me to amend my taxes and they can be done for free if under $50,000. I went back to jackson hewitt to do so they tried to charge me 300!!! for a amendment!!!! H & R Block amends for free!!!! I will never use them again..... You can also leave complaints on Ripoffreport.com.... alot of people go there. det xin zhou 4/3/11 for all of you having problems i am filing a federal class action lawsuit against jackson hewitt and an major irs criminal invastion also. i will be posting this week all the information they need to be shutdown and criminaly prosecuited and they will be PAM R. * THIS IS FOR 2010 TAX YEAR!!!! 4/4/11 ATTENTION UNHAPPY TAX PAYING PERSONS. WE SHOULD FILE A CLASS ACTION SUIT AGAINST JASKSON HEWITT DUE TO THE INCOMPETENCE OF THE PREPARERS AND LACK OF CARE OR CONCERN OF THE CORPORATE OFFICE OF BAD SERVICE. ITS CUSTOMERS HAVE VALID COMPLAINTS YET WE ARE IGNORED AND GIVE FALSE NUMBERS AND OUTSOURCE PHONE NUMBERS OF CUSTOMER SERVICE REPS WHO HANG UP ON YOU IF YOU ASK TO SPEAK TO A SUPERVISOR OR CORPORATE. THERE IS NO WAY TO CONTACT CORPORATE SO IF THEY SCREW UP YOUR TAXES YOU ARE JUST SOL, LEFT HAVING ALREADY PAID FOR HORRIBLE INCOMPETENCE SERVICE SO THAT WAY THEY DONT HAVE TO REFUND YOU ANYTHING. YOU JUST HAVE TO KEEP PAYING OUT OF YOUR OWN POCKET TO FIX WHAT JACKSON-HEWITT DID WRONG!!!!!!! I HAVE EVEN CHECKED ONLINE FOR ANY INFO FOR THE JACKSON-HEWITT CORPORATE OFFICE AND THEY ARE INVISABLE!!!! THAT SHOULD MAKE YOU THINK TWICE BEFORE EVER HIRING THIS COMPANY TO DO ANY TYPE OF SERVICE FOR YOU. THE FRANCHISE OFFICE IN BURGRAW N.C. TOLD ME THEY HAD TO DO WHAT WAS BEST FOR THEMSELVES AND ME. SO EVEN THOUGH MY STATE AND FEDERAL TAXES WERE DONE INCORRECTLY AND I WILL END UP PAYING TAXES DUE TO THERE MISTAKES I CAN NOT HAVE A REFUND OF SERVICES I PAID THEM. JACKSON-HEWITT COMPLETETLY SCREWED UP!!!! SAD STATE OF AFFAIRS!!!! LETS STAND OUR GROUND AND STOP THIS COMPANY FROM FURTHERING DAMAGING OTHER FAMILIES DUE TO THEIR INCOMPETENCE AND LACK OF SKILLED TAX PREPARES. AND MAKE THEM STAND BEHIND THERE GUARANTEE!!!!!!! Megan Raley 4/1/11 Notice every single review on here is bad towards jackson hewitt, its obvious to me that they are crooks and liars. I wish i had saw this before i filed with them beacuse maybe they wouldnt have stolen my money too here in springfield missouri. Well im gonna print out 20 copies of this and go to the store location where they have taken my money and i am going to stand outside and hand a copy of this to customers walking in to try to warn them of the danger they are walking into as well. I will never use jackson hewitt again neither will any of my family or my friends. Laz 3/26/11 Yesterday I decided I would try Jackson Hewiitt (JH) for the first time. I called 305-232-2727 at around 3:45pm to get info on the closest JH office and closing time. I told the operator I found the 15720 SW 72 st. office on the internet and i wanted to know the closing time. The operator told me that office closed at 8pm. Then 30 min. later when I arrived at the office it was empty! The JH office at 15720 SW 72 st. didn't exist anymore; it was empty and waiting for a new renter! I called the operator at the JH customer service (305-232-2727) and she explained that JH offices are franchises and the office at 15720 had relocated to 184 St / US-1. After my driving through rush hour traffic and wasting 30 min., the best the operator could do is give me the current address for the new office location (that she had all along). I was furious! I've decided that on Monday I will go to H&R Block. Keep up the good work. The internet is full of unhappy JH customers that have posted your poor history of customer service. Good riddance! PFC Michael D Martin 3/19/11 I had my taxes filed at the Emporia, Virginia office on 2/2/2011. I had to return to the office on 2/15/2011 as they would not file my 1099 from the military on 2/2/2011. My mother and I went into the office on 2/15/2011. They refiled an amended return for everything and I was charged 227.95 total: 137.95 on the first day and then 90.00 on the second day. The lady stated I would receive my federal refund 883.00 and state check of 39.00 would be direct deposited. When I went back in on 2/15/2011 they stated I would receive 553.00 back from WI state tax and owed 468.00 for the bonus 1099 I received. As of 3/17/2011 I have yet to receive my state check from Wisconsin and received a nasty letter from the state of Wisconsin stating I had to prove my legal residency in Virginia. As my residency was not stated properly on my tax return. I called the local office because I had to send copies of my taxes for both Virginia and Wisconsin to them and there were no copies in the folder Ms. Shannon had given me. When I went to pick up the copies I was told that the office had made a mistake on my amended return and would be getting nothing back from Wisconsin but still owed the 468.00 back for the bonus 1099. I sent my tax information to our CPA and he stated that the taxes were done improperly. That Jackson Hewitt had no residence for me from May of 2010 to August 2010 and that is why I was having to prove it to them. Also they added the bonus 1099 as business income when it should of been added as other income causing a large state tax on me that caused the 468.00 being owed to the IRS. I had to call other tax preparers in this state to refile my 2nd amended taxes again for the 3rd time. I had my mother call the main office in South Hill, VA and she was rudely spoken to by Randy, was not given his last name. She called there to speak with Chad Barbour but was given to the man named Randy. He would not talk with her regarding a refund for the money I had paid already to have my taxes screwed up by JACKSON HEWITT. Also he wanted me to trust this company again for the 3rd time to correctly file my taxes. That man Randy stated to call the manager of Emporia Office Melvin Vicks on Monday and he would refile my taxes for free but the refund would have to be decided by him. I WILL NOT EVER HAVE MY TAXES DONE BY JACKSON HEWITT AGAIN!I will make sure that the military and everyone I know that the JACKSON HEWITT in Emporia, VA and South Hill, VA are rude, unfair, and dont care about their customers or what this has caused me. I am having them rechecked again besides the CPA checking them, he states now that because of his corrected changes I would be getting back 211.00 from Wisconsin and the residency had been corrected, that the changes made have affected my Virginia state refund and my federal refund also. We will see! People who do business like this that guarantee satisfaction should follow through, there was NO SATISFACTION HERE AT ALL!!!!! I am ashamed to admit that I trusted JACKSON HEWITT and I will not be that stupid again! REGINA 3/19/11 IVE BEEN USING JACKSON HEWETT FOR MANY OF YEARS BUT YOUR SERVICE IS VERY POOR NOW AND TO MANY MISTSKES STILL WAITING ON MY HUNDRED DOLLARS THAT WAS SUPPOSE TO BE GIVEN BACK YOU ARE REALLY MAKING ALOT OF PEOPLE MAD WITH THE AWFUL SERVICE WE ARE GIVEN Don Markham 3/10/11 This was the first and last time I used Jackson Hewitt. I have been a long time customer of H & R Block. I had to go to the Jackson Hewitt office four times to get my paperwork right. The made a mistake that would have cost me around $1200 of return money. They told me I was approved for a RAL which I never got from them. I made the mistake of having them load my refund on to the card they issue in lue of my checking account. The IRS has put the money into thier account and I have not seen any money yet. I can not get a straight answer from anyone with that company. I filed a complaint with the complaint department and was told I would have it the money two days ago. Now I still do not have my refund, can not get help or an answer. The thing that I can not understand is no one I mean no one seems to know who I need to talk to. I am looking into filling a suite against this company for fruad. The did not make good on any of the claims. I someone from JH reads this and would like to talk about it please email me at donmarkham@yahoo.com Nancy - Aurora, CO 3/5/11 First, I dropped by the office at Chambers Road & Iliff here in Aurora, CO - I walked in and wanted to check on getting my taxes prepared for me. There were two gentlemen working with people, so I stood at the "reception" desk and waited .... and waited .... and waited .... it was not even acknowledged that I was there. They did see me, both of them, and they didn't even say a word to me. I finally left. So, I decided to give Jackson Hewitt a second chance. I went home and called the set up at the Walmarts at South Chambers and Parker Road. I spoke with a lady and set up an appointment for today (Saturday, March 5th) at 11 a.m. I arrived at 10:50a and had a seat. At 11:15a no one showed up. I went to the beauty salon and got my hair cut and walked back to the kiosk at 12:30p and she still had not arrived. There were others waiting to get taxes done, also. I don't know what your criteria is to have a Jackson Hewitt franchise, but seems to me you need to raise your standards. I will NEVER go back to a Jackson Hewitt, nor will I ever suggest anyone I know use the service. Theresa 3/2/11 Thanks to Jackson Hewitt, my husband and I now owe over $9,000 in penalties and interest to the IRS and the state of Maryland. Since we are not experts, and know very little about filing taxes, we pay the "experts" to file our taxes for us. However, these "experts" screwed up pretty bad on our returns. They did get us a nice refund in 2006 - then the IRS sends a letter stating we were not entitled to that refund! (After it's all spent, of course) Sooo... now, we owe double that amount in penalties & interest. We are poor folks - below poverty. There is no way we can pay that kind of money. Especially when we are not the ones who filed a fraudulent claim! We trusted Jackson Hewitt to file appropriately and instead, this is what happened! We should be getting big earned income credits, not owing the IRS!!! Sarah Monson 3/3/11 I would really like to speak to someone in the United States about my problem I have called numerious times all my calls to 973 630 1040 are routed to non english speaking custumer service reps in the Phillipiens. I am very upset about the way my taxes are being handled after being a customer for over a 20 yrs. I really need to speak to a person that can help resolve my concerns please e-mail me a number of someone that speaks english in That can resolve this issue sarahmonso@aol.com Laraina 2/23/11 I used Jackson Hewitt about 5 years ago and I will never use them again ever!!! I do my own taxes now and never have had a problem with my taxes now. My best friend just got audit from the IRS yesterday because of Jackson Hewitt DO NOT USE THEM!!! andy 2/24/11 i filed my taxes in nashville on nolensville pike it has truly been a horriable expiernce the people who filed them did not know anything matter of fact i went back to the office to speak with someone else and no 2 people told me the same thing this is the first and last time Darlene Smith 2/21/11 My husband and I have had our taxes prepared by Jackson Hewitt for the last 6 or 7 years. We consider ourselves to be faithful customers. As such we should have been offered a RAL. Instead our preparer told us she could only do the main part of our taxes and we would have to file an ammendment because we could not itemize until the 15th of Feb. As a result of having to do it that way we could not get a quick refund it would be 8 to 15 days. Okey we did that. When we got home there were no tax documents in the folder that she gave us, only the stupid coupons they give you. We had to go back to get our papers. She said come back on Feb. 14th to file the ammendment. We did that. Then we were infromed that we could not sign them until the end of the week! So we went back and signed on Friday Feb. 18th. After signing my husband told the woman that we were not very happy with the way we were treated this year and would not be back. She copped an attitude and pretty much said "Yeah, well so what?" As we walked away she called us back, "Here are your papers to mail." What the F____? We just paid them to file our taxes and she hands them to us to mail? No one told us that we would have to mail them ourselves. We are incredably unhappy with them. I told the woman that my daughter filed with H & R Block in January and itemized and had her refund the next day. She said "Impossible". Well, it was only impossible with Jackson Hewitt!!!! H & bR Block apearantly can do what they can't do. We will NEVER EVER do business with JH again. You obviously do not value our business or you would have made sure that we got our money in a timely manner. You suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!! mike m 2/14/11 my opinion about Jackson Hewitt is as follows.....i beleive that any person who uses them to prepare their taxes is foolish....reason being i went there to do my taxes and i had a person who filed my taxes and had to keep asking other people in the office for help doing them because she had no knowledge of alot of the questions and procedures i had owed them money for preparing my taxes and i was told by the office manager and the assistant manager that i could pay the money through out the year...well when my federal return was issued to the office and the head office took all of it from me i would have liked to have been told this when i was in the office by the person doing my taxes...i also was told by the assistant manager that they have no way to contact the corporate office at all...and i found out that was nothing but a big lie...i beleive that the corporate office should refund me the money that was taken out of my federal check...because i was not given the proper imformation that i should have been given by the tax preparer...the office manager...and the assistant manager.....I WILL NEVER AGAIN USE JACKSON HEWITT TAX SERVICES TO DO MY TAXES Angela 2/14/11 I filed my taxes on Jan 31st. The rep that prepared my taxes asked very little questions and explained even less in the way of what he was doing. I was told over the phone that I would and could receive the RAL (rapid anticipation loan) that Jackson Hewitt offers. After the rep has prepared my taxes I asked about the RAL and was told that they did not do that from the office I went to when I was told that I would be able to from regional headquarters. I have been an HR Block customer for 16 years and this is my first experience with JH. I was told direct deposit was faster and would get my return in days not weeks. here is it almost 3 weeks and I have no refund yet. I called LAST week and was told that the money was in THEIR bank and just waiting to be distibuted. This morning I have been told to call their bank which says they have no record of me I call back and JH tells me the money is being held by my bank I call my bank they have not seen it I call back and am told that the money it still with the IRS wtf I paid $250.00 to have this done and I am getting lied to and the runaround from every which way I turn. I am about to file a claim in court against them to get my return. John( THEY HAVE MY ROUTINING NUMBER and ACCOUNT AND SSN 2/19/11 I went and got my taxes filed on Feb 1 2011. I contacted them a couple of time to check on my refund 8-15 days refund, well on day 16 I decided to call and see what was going on they told me they put in a wrong code and had to refile so now I have to wait no problem right but I called the Republic bank they use for th RA checks to find out that the IRS is sending me a paper check. BUT I HAVE ALREADY GAVE them information to direct deposit my money??? WHY DO THEY HAVE MY BANK INFO IF THEY NEVER PLAN ON USING IT. 2/10/11 Jackson Hewitt ripped me off enough said 316 dollars are you kidding me ??? Mike 2/2/11 I filed my taxes 13 days ago, when i checked the status of my refund the irs states that jackson hewitt never even submitted the taxes to them. so i contacted the local office and they tell me they did. so i wait a few days and still IRS has not received my tax information. I call local office back and gentleman states when he looked at it, that it instantly started processing my taxes to be submitted. So next day check their own website and still tells me that "in process: preparer has started but not finished my return" so what do i do now? if they just now submitt my taxes i am screwed, as i will have to wait another 8-15 days to receive my refund. This is unaccaptable. Im sure this is an isolated issue with this specific local office, but after reading these reviews im beginning to wonder how Jackson Hewitt has been in business as long as they have. Last Timer 2/3/11 well it is suppose to be the day I got my taxes back now they say it will be another seven more days until thursday...gees if i would of went turbo tax I would of had it by now....and kept 300 dollars of my money instead of giving it to Jackson Hewitt...well last time for me that is for sure..... darlene holden 2/5/11 I filed my taxes and was charged 300.00 for a basic return, now IRS informed me that I have been rejected my refund, why am I still being charged this fee if I am not getting any money. This is ludacrous I mean Im being charged money for something I am not getting. This needs to be addressed and fixed immediately. You have no right to charge me 300.00 for a service not credited. I will refuse to pay you this fee. It is absolutely absurd. Anthony Clay 2/6/11 I recently filed my taxes with Jackson Hewitt. I am very disappointed with the service provided. representatives and preparers were very rude. I singed a contract that stated i would have my return within 8-15 days. i have been waiting 3 weeks. I had to call the IRS myself only to find out that it would be almost another two weeks. I also called the bank that Jackson Hewitt uses for returns and they told me they are waiting on the IRS...i will NEVER use this company again, as well i expect a full refund due to breach of contract on part of your company. kelly 2/9/11 This company needs to be taken out of business! Sad thing is on the BBB web site they are a 5 star rated company! How can a company get 5 stars when the customer service is so shitty and the cost of the shitty service is so rediculouse! my daughter paid $350 to get her taxes done for 15 min of work! Their reason was the software needs to get paid for! These people are rude and eragant when I called to complain! Someone needs to go picket outside their offices and get a point accross that this is not going to be stood for anymore! My daughter needs that $350 to keep care of her child. Not pay stupid rip off artist who can only work 2 months a year. My Daughter dererves a refund. They do not know who they just pissed off. I have over a hundred family members just in my imediate family alone. Not counting all the nieces and nephews and cousins! This Jackson hewitt is in Lincoln Nebraska and as far as i've read they all SUCK! This is not the last they will hear from me! Mr. & Mrs. Kennedy 1/17/11 We have filed our business and employment taxes with Jackson Hewitt for years. In the beginning we had a tax professional with an astonishing amount of knowledge here in Texas. Everything was perfect until she informed us that she was moving to a JH office location in Hotsprings, AR. She assured us that we would be okay with other reps. Well, in 2009 we received a letter saying income was left off, the young lady didn't enter in all of the information and I was penalized and paid taxes on something small in the amount of about $1,500 deducted straight from our taxes. We kept the faith in JH and then recently I received a letter about our 2008 taxes, another amount Jackson Hewitt left off. This year we owe again, another $1,500 some odd dollars according to the IRS. I want my money back. I paid for the insurance that covers mistakes made by the tax reps. I do my own taxes now to ensure clarity, and if I'm ever penalized, I would know it's my own fault. Reach us please at knndytgr@aol.com. No one has ever been rude to us, but I believe that a lot of young and not so knowledgeable tax reps have been hired and they should never assist with business taxes. We sat inside of the office for 4 hours and 15 minutes on the last visit. I had to keep helping the girl get to different screens. We we went to pick up our check from the office they handed us the wrong tax information even, but the right check. Other customers security were at risk and could have been compromised, thank goodness we work for the Dept. of Justice and are honest people. Ray Jones 1/20/11 Where is the no star option at? my wife and i filed our taxes on 01-19-11. the man misspelled my wife's last name on my 1040. i told him to correct it and his response was don't worry it will not affect it any at all. later that night they called my phone to tell me that my return had been rejected at 8:55pm. unfortunately the office closed at 9 so they couldn't take care of it then. i think my wife and i should get the $422 that we paid for prep fees refunded to us for their mistake. Ray Jones, Kinston, NC First-and-LAST... 1/20/11 Went to do our taxes today as when we walked in we were expecting H&R Block. After 15+ years doing our taxes with H &R Block we said maybe a change we can handle - typically they all do the same thing...right.... WRONG!!! BUT since we were there we decided to go ahead and give Jackson Hewitt a shot. Well the tax preparer was very nice explained everything to us. Then the down fall started as we were finalizing; 1) The Printer was low in ink (they didn't do anything about it -mind you they knew about it way before we came in, per the other tax preparer). 2) Apparently when we were ready to submitt for e-file what do you know....the system KEEPS TIMING OUT...???hmmm?! so she was able to print out the "Legal..blahblah -RAL stuff" not the most important thing the Tax Document. After awhile she said well if you have internet you can go ahead and get online and do it yourself -and since we dont have anymore ink to print it out for you.... WHAT...?! So as the "sucker" we were we went on home with the paper work of how and what to do to get online.... what do you know.... IT DOES NOT WORK! keeps stating that our "DOCUMENT PACKAGE NUMBER AND SS NUMBERS DONT MATCH"...Okay so we try my spouse's ss# and even the kids ss# maybe it was entered in error... that we can -okay maybe not- understand.!?! NO LUCK... Still it does not work.... we even tried to call the number and press 1 for status on our return ...what do you know it says... "the number you have entered is not in our system.... WTH??!! REALLY... 3) with all that being done .... we decide to call the office... oh me oh my... another run around... we get 4 different agents and no once can explain why i can't get a hold of the agent who prepared my taxes for me??? The topping is I call the number on the documents 1-877-476-3353 (which they answer Jackson Hewitt and then the wacked out lady tells me that this is not the 1-800 number...duh lady its a a 1-877 but can u help me...she just kepts saying NO, this is not the 1-800 number and this is not us jackson hewitt.... WHAT... This whole ordeal is ABSURD..... and now you all see why i choose to stay with H & R BLOCK FOR 15YRS.... Sorry Jackson Hewitt ... this is my FIRST and LAST!!! Tracy 1/21/11 i have never had a problem with the Jackson Hewitt Tax Service here in Illinois, they have always been friendly to me and i've been going there for about 9 yrs, never had a problem, always done it right. the reason i went to Jackson Hewitt is becuase H & R Block screwed up BIGTIME on mine, Jackson Hewitt i would recommend to everyone. i also have a friend i work with here who had the same problem with H & R Block and now they too go to Jackson Hewitt since and have had no problems. Mike 1/21/11 My girlfriend went to them and claimed out daughter without my knowing. My girlfriend has never worked. Somehow they filed for her, charged her $400 dollars, and told her she will get $13. They would not even give her any of the tax information they filled out or sent in. Bad buisness here folks, take you time and tax work somewhere else unless you feel lucky. billy caudill 1/25/11 First of all I want to say this is my first and last year for using Jackson Hewitt. The customer service is HORRIBLE!!! Now that I have that out of the way, my local office was great! The lady that prepared my taxes was new and she did great. BUT everything that is advertised... MY TAX MANAGER doesn't even work. Why even say I can check my status when I can't even log on! Then I called customer service and she told me that program doesn't even work right now. She told me to go where I got my taxes done and they can find out the status of my return. I WISH THAT I WOULD HAVE READ ALL THE COMPLAINTS ABOUT YOUR CUSTOMER SERVICE! I will be sure to let everyone in my family and that I work with that they should use someone other than jackson hewitt. I really feel like I should be reimbursed for the lack of customer service!!! don't matter 1/15/11 I called this company for details on how to file my taxes and received an IDK. THEY THEN GAVE ME A NUMBER THATT WASN't WORKING! I called back and they gave me advice...i called a tx attorney and asked my question and told them what !ackson said, I was informed that if I used their adviceId be sitting in federal Pen the rest of my life. WOW. I JUST WANTED FILING ANSWERS ON A SEPaRATED MARRIAGE. Jada 1/11/11 This company sucks ASS!!!! I have never used or even heard about them until today while watching tv and seeing the commerical for an inexpensive return. I called them to ask basic questions regarding the return and they didn't even know the answers. I was placed on hold numerous times and spent over 25 minutes waiting for a response. I finally got so mad I asked for corporates number and they didn't even know that number and forwarded me to some call center in the Philipines where no one understands English or comprehends what you are saying!!!! Overall, I wasted 45 minutes of my time trying to get somewhere and to no avail. I will not use this company after what I experienced and will tell everyone I know to stay away from their insane company. After reading all the posts of people that actually lost money I am so glad I declined. I think all of us should take road trip to PA headquarters and let them know how we feel about their shitty company and the incompetent people they hire to handle people's taxes!!!!!!! Amanda Knight 1/11/11 I am appalled with this company and the customer service dept. All of the people I spoke with on the phone could not even speak English let alone comprehend what I was asking. They were ill equipped to answer basic questions for a potential new customer like myself. I spent WAY TOO MUCH time on the phone getting the run around. I am thoroughly disappointed with this company and have decided not to use them this year or even in the future because of the inconvenience and other reviews I have read. NO ONE SHOULD EVEN CONSIDER USING THIS CO TO PREPARE THEIR TAXES!!!!! Rob 12/30/10 Test Heather Bullins 12/4/10 I filed in delaware and the person who did them messed them all up. They put down that I paid tax on my stock options twice. So, I got more in my return then I should have without knowing. Now the irs wants the money back.The office I went to said there is nothing they can do, they made a mistake, oh well. Then they had the nerve to say, we can't pay your taxes you owe. I think they owe it since they caused the issue. I think jackson hewitt should pay this back since they made this mistake. In addition to my federal taxes being messed up, the two states i had to file sent me letters claiming they were wrong and needed to be corrected. I think this company should spend more time training people to do taxes right. I currently filed a complaint and am waiting to hear back from corporate. this company is awful. 10/14/10 I have been with this company for over 10years until today the service i received was unexceptable the prepare was late for my appointment and rude.I have inform my family, friends, co-workers and associates not to use your services. Summer Smith 10/14/10 Ive been using Jackson Hewitt for yrs now, and Ive been satisfied until this year. I was told I had to pay all this money for for city taxes, even though Im not in city limits. I got a 15$ state tax refund (lowest ever), and I still have not received that check. IRS is contacting us about our taxes and everything. Tried to get our paper work in order and noticed that we didnt have our 1040. Went to Jackson Hewitt to get a copy just to find out that they are no longer there. So.... I will be goin elsewhere this coming yrs. customer of jackson hewitt 10/1/10 one word wow... I was just audited for 2009 as well...hmm i smell a pattern Terry K. Teague 4/12/10 My wife and I had our taxes done at Jackson Hewitt in the mall here in LakeWales Florida. The lady that did them, made a mistake on them, that my wife caught when we got home. When she called the lady back she was very rude and told my wife, that most people would have known that,how rude can you be, thats why we paid your office 181.00 dollars to do them, you are supposed to know the laws. To make a long story short we were contacted by an even ruder gentleman the next day about filing an ammended form for the mistake, he said we should be happy he wasn't charging us an extra 30.00 for the ammended form, excuse me, your employee made the mistake, but we should be happy we were not charged extra to fix it. Now we have to wait another 2 weeks before we can mail it in ourselves. I think we should receive a full refund, Your office was very unprofessional, and rude, I would like a refund before I start to get really rude. Thank you Terry Teague Mr. Gary Gill 4/15/10 My wife and I had our taxes done at Jackson Hewitt in the Wal-Mart Phenix City, Alabama the person preparing our taxes inadvertently typed the wrong key, I was notified by IRS two years later with almost a $3,000 income tax owed. I contact the Jackson and Hewitt office that prepared our taxes, and was told that all they were reliable to reimburse me was the penalties accessed by IRS, I have spoken with an representative of this office and was assured that whatever penalties due to me that I would receive, this was back in December 0f 2009. I have since receive any payment, and when I spoke to Paul Ramsingh, General Manager at the Fort Valley office in Georgia, he said that he would need a copy of my tax papers, these have given to him twice before. He appears that he is willing to take a clients money for the services, but unwilling to reimburse for a mistake created by his office. I ask that this matter be resolved expeditiously. I have been very patient regarding this matter, however, I feel as though I have been taken advantage of, and if this is not resolved it will be pushed under the rug and my case will be overlooked. Please contact me at Ggazman1@mchsi.com I look forward to your reply, and a resolution to this problem. Gary Gill Amanda and Michael Gambino 4/19/10 We had our taxes done with your company and the man who prepared them screwed up on many things. Important and vital information. We realize now why you should fully read things before you sign them. However, when you think you're dealing w/ professionals and you answer their simple questions, you shouldn't have to make sure they did THEIR JOB! Our state refund was sent to the wrong address and when we called the office and the agent's personal cell phone number, they were both disconnected. We then called NY stae and they wouldn't give us any information because we couldn't give them the address that YOUR AGENT wrote down. So obviously it was other than our current address, which we signed off as being. So how does this happen? Sadly enough, in an economy that is making our family suffer, we paid nearly 500.00 for POOR services and 13 wks later we have no state refund check either. It has put my family in a terrible postion. We will NEVER use Jackson Hewitt again. I feel the only reason you are still in business, is for the convenience of those who shop at Wal-Mart. Good move on your comanys' part. That's all your CEO should get credit for. I, like the others above would like a refund or at least a partial refund. I'm sure that would be too easy. You already got nearly 500.00 from a lower middle class family. There's other mistakes and complaints to go with this, but I'm not willing to put my dirty laundry up here. Thank you ver little. The Gambinos Carlos M. Silva 4/28/10 i had my taxes done at walmart in sanford fl on feb 19 10, i filed fed and state return my state papers were never mailed to new york i went back to the office couple of weeks later and the lady told me that she was going to re send the papers to new york and todays date is 4/28/10 and new york has not receive my papers.im going to make your company for any problems that i get in this matter. i will never do business with jackson hewitt again. Mary Ann Lentz 5/20/10 A woman working with Jackson Hewitt at N. Fort Myers Florida had never sent in $4,898.00 to pay state tax, Instead the woman cashed the $4,890.00 and Jackson Hewitt will not return any calls or help us locate their employee who stoled the money Never recommend the company to anyone . Isabel Perez 5/26/10 I filed my taxes on 4/15/10 in Linden, NJ. I was called on 5/10 and was told via voicemail that the DOB did not match the social security. When I called back the next day, the phone number (908-925-3434) had already been disconnected. I called the 800-234-1040 number and they gave me another number (908-590-6277) that goes straight to a voicemail that is full, therefore I can't leave a voicemail asking for a callback. I stop by the office on Thursday from 12:30-6PM,and guess what, THEY ARE CLOSED, when in the system, it states that office should be open that day of the week. I called the 800-234-1040 number once again and a complaint was filed. They told me I would receive a call back within 24-48 hours. It's been 6 days now, and not a soul has called me back. So, I called this morning to speak to a supervisor and was told that she(Kate) was in a meeting. When I asked for a voicemail, I was told they have no voicemails. When I demanded to speak to an available supervisor, the representative ANDY hung up on me. All I need is a DOB to be corrected and get the services that I paid for. But now, it's turned into a cat and mouse chase. NEVER AGAIN WILL I DO BUSINESS WITH JACKSON HEWITT. Bottom line, all I need is to get the services that I paid for. I can be reached at iluvkiara@gmail.com. PLEASE HAVE SOMEONE GET BACK TO ME SO THAT I CAN PUT AN END TO THIS MATTER. Thanks. Marlene Buccione 9/15/10 My husband and I filed our taxes in February for the year 2009 in the Diamond Mall, Anchorage, Alaska! We paid our bill and gave a girl a deposit slip to deposit our return of $10,000.!!! The IRS contacted us and stated our retun was wrong and they corrected it and we would receive our money in 6 weeks. It has been 3 months and I have NOT received my check! When I contacted the IRS via phone call they stated: "JACKSON HEWITT OPENED ACCOUNT IN THEIR NAME AND THE MONEY IS IN THEIR ACCOUNT!!!!!!!!!!! All office are closed and corporate office states they have no controll over this. THE FBI AND LOCAL POLICE ARE CONCERNED!!! Jackson Hewitt has never contacted us to inform that they have our $10,000!!!!!!!!!!! Please be careful and do NOT use this SCAM OF A COMPANY!!!!! Tina Foster 7/1/10 In April of 2010,I had to file Amended Returns for both 2008 & 2009, Since I didn't have the time or energy to do it myself, I went to my local Jackson Hewitt. They did an Amended for 2008 and I paid them.... No problem.... Then they did my 2009.... and again they did another echeck for the payment.... and again gave me another receipt. And my Tax Returns to file. Now... 2 1/2 months later... I receive a certified letter TODAY 7/1 from the CORP COLLECTIONS OFFICE.... Saying you haven't received my payment !!!! What Payment... I paid you and have the receipts showing APPROVED ECHECK SALE for both of the Amended Returns. Now the letter from the Corp Collections Office wants my Urgent Attention !!!! YOU HAVE IT. So I call the # on the letter, the guy answers the phone.... tells me he's on vacation and will not be back until 7/12 and if I can't wait until then, I should call someone else ( won't say name) and gives me a ###. And implies that my payment bounced !!! I haven't bounced anything in 15 years and even if it did, do you not think that MY BANK wouldn't have notified me !!! This is a big joke. Getting through to a Jackson Hewitt in my area is a joke !!! So the recording say's leave a message. I'm not leaving a message. I want to talk to someone now, because you asked for my URGENT ATTENTION. URGENT TO ME MEANS NOW, not in 2 weeks. So I called your Corp. Office... The best they can do is make a case file and maybe someone will get back in touch with me in 5 Business Day's. Well this is 4th of July Week-end, so that means somewhere around July 12th.... then she wants my SS#... forget that !!!! This maybe a SCAM !!!! So here's the deal !!!! I paid ya'll !!!! For Both of the Amended Returns !!! I can prove it. And at this point... I'm getting stressed out and you people are on Holiday !!!So this MUST NOT BE URGENT now to anyone BUT ME !!! My receipt # is 31918.... Look it up in your computer. I know you have it, because it's printed on the Letter. Ya'll call me when your ready to have someone who knows what the heck they are doing gets time. My phone # is on my returns... and I know you have copies of them because you mailed me this dog gone Certified Letter !!!! I will be waiting. Tina Foster Oh, and another Thing, make no mistake. Iam done with Jackson Hewitt after this is settled. 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