Verizon Wireless Corporate Office & Headquarters

My issue is simple, they say I owe them, have proven I don't, but I guess 2+2 does not eqaul 4 at verizon. I have 5 lines with them, If I could figure out how to transplant them, where they could feel my anger I would. Now I hate any act of violence, but when they call you and threaten you, and harrass you, when you have proven you are right, what should a person do. I know they have a chain of command, but enough is enough, When I can prove I have never missed a payment for over 5 years, and have been late once during that time, I guess that makes me a customer who is deserving of harassment. This has been going on for over 8 months now, you would think by now they would be tired of my calls, I know I am tired of thiers calls. I know just about every other cell phone company in this country is owened by verizon, So what now? I love verizon wireless for always informing me it is my place to prove I don't owe it, especially when they can't prove I do!!!!!!!!

I have been dealing with customer support and the tech service to deal with an issue on one of my wireless phone lines. While they are being helpful, this is a major glitch in the verizon network system and most large corporations offer a compensation for this, all I have been offered was a partial refund of the failing system. how expensive would it be for me to let this glitch be known to all customers using that failing feature?

Each month, on the second day of the billing cycle, both my husband and I get text messages to our verizon cellular phones AND an email to his emaddress that MY phone has reached it's data allowance. (099980004005 As of mm/05 9999999999 has reached data allowance for the bill cycle ending the 3rd.... blah blah blah). This is erroneous. In all cases I have used none or .001Gb of 2Gb allowance. Three phone calls and still not resolved. Tech Support 'Sharon' says she can't open a Billing Issue for resolution as I don't actually ever get billed for any overage. But the text messages and emails continue unabated and Verizon seems unwilling to try to stop them.

More accurately, I'd rate this issue a "0." We have been Verizon customers for over 30 years. We currently have 6 lines with them. Here's my story: 1 - Ordered Verizon Hot Spot to try to save a little money 2 - Didn't work, so called customer service 3 - Was told they would send someone out to check 4 - Never received any kind of notification, phone call, note on door that this was done. 5 - Hot Spot still didn't work. This procedure was performed MANY times with always the same result. Then with one call they said they would send a new unit out, which they did. IT NEVER WORKED EITHER. Thus, several repeats of 1- above. All this time--over 2 months--we had no working Internet service, which we needed for our work. I finally called, to give my husband's frustration a rest, and was told #3 again. I told her we were going to discontinue the service and why. She said we couldn't break the contract without "tech's" authorization...which we never got. Was told a tech would check on it within 7 days. NEVER HEARD A WORD and at the end of 7 days "broke the contract" to go back to FIOS, which is another Verizon service. Now we're being billed $111 for breaking the contract and the supervisor told me just now that they weren't going to cancel the charge...even though we were responding to their faulty service. I told him we were NOT paying the bill and he replied, "Then you'll go to collections." Now I'm trying to find a corporate number and can't believe how elusive it is.

I don't get it they will not help me with the 100 dollar gift card for up grading van buren. Store is hateful

SO this all started out when my 2 year contract was up and I wanted to upgrade to the NEWEST, Latest, Greatest phone out at the time. SO I stopped by a local store and checked out the HTC Thunderbolt and was happy with the upgrade from my original droid x. I walked out of there with a new 2 year contract and a $300 phone. So after I called in about something else they tell me I need to flash my firmware on my phone to the newest update. I do the steps they provided me with and find out that the updated firmware was making my phone reboot all the time! So I call and complain and they send me a "Certified New" Thunderbolt. It does the same thing so I call and complain again and ask for a different phone all together. The guy I talked to swore up and down the new LG Revolution was a great phone and they don't have any complaints about it. After getting it in the mail, mind you I would box up my old phones and send them back with the prepaid shipping labels, I turned it on and after a few days of playing with the new Revolution I was having a problem when I pressed one letter in a text about 7-15 characters would start shooting up in the text. I would try to press the backspace button to remove the unwanted characters it would add MORE and maybe delete a few at a time. I called in and they sent me another LG Revolution. Mind you I am on my 3rd phone that has not worked properly. So I get the 4th phone, 2nd revolution, and its doing the same thing. Now I am thinking it has to be a coincidence so I call and tell them the same day and they ship out the 6th phone in about a 2 month time period with no hesitation! So I get my 4th revolution in a month 6th in 2 months and it does the same thing and I have had it. I call in asking to either go to the new IPhone 4, move my contract down to a basic phone with no internet / smart phone and send me a basic phone, or just void the contract and I would get service from someone else. They send me the Iphone 4. Notice at the start of this I stated I paid 300 bucks with the 2 year contract. THEY SEND ME A $199 phone with a 2 year contract (16 gig IPhone 4). I call them right back after getting the IPhone and complain that I am getting ripped off for 100 bucks and I expected a phone of the same value with the 2 year contract agreement. They credit me a 100 bucks onto my bill. Well as of 9-26-11 I get tagged for a none equipment return fee of 650 bucks. So now my bill is 801.72 almost 2 months after I sent the last LG Revolution back. I call up in shock, and they first 2 ladies I talk to don't want to tell me what phone is missing just it was a 4g device. I kept telling them all 6 of the phones I had and sent back were 4g devices so that didn't help me narrow it down. Here is where it gets crazy. I call back on 9-27-11 and get a lady that is actually willing to help me get to the bottom of this. I explained I had 5 out of the 6 tracking receipts and tracked them all and showed they were all delivered. I had the last 4 tracking numbers for the last 4 phones I sent back to them which would have all been revolutions. She was able to quickly tell me that the last phone that would have needed to be returned when I was shipped the IPhone 4 was the missing phone. OK I have that tracking number so I tracked it and it was delivered and signed for. Strange! SO I find out tonight after the lady called me back 9-30-11 that the policy has changed and it will be up to 14 working days before I know what they decide to do. Here is where I stand on it. I delivered the box, phone inside, and received a shipping receipt being the only proof I will have that I handled my end of the agreement. Agreement being they send me a "Certified New" phone that we talked about on the phone and I send them the "defective" device back. I have a confirmed delivery tracking number and I am still being held accountable for a misplaced package that was signed for by the same guy/girl that received all the other packages I tracked from that 2 month period of time. I saw that Mary posted a number for the Corporate location so I am going to go above what billing and customer service can do for me and head up the chain of command the best I can! I even filed 2 complaints against the first to ladies I spoke with on the 9-26-11 both with the manager of the call center that actually helped me the next night 9-27-11 and then e-mailed 4000 characters (2 messages) to the complaint dept. of verizon. Will it do any good, I don't know but I know I tried to make them have a bad day! Overall I have had great luck with verizons, Coverage, and even though it took to my 7th phone to get a good one (stay away from battery eating droid phones) I am happy with my phone now. BUT the fact I have the only proof I can have and am still being held accountable for something I can do nothing else about!

SO this all started out when my 2 year contract was up and I wanted to upgrade to the NEWEST, Latest, Greatest phone out

I would like to know why my parents who are elderly and have been with verizon for a very long time have spent 3 months trying to get a payment they made credited to their account. They have been to the store numerous times and had them fax the canceled check to whom ever. They have been at the bank and their branch manager has faxed and spoken to whom ever and told them the money has been taking from their account. Come on verizon really taking advantage of the elderly is inexcusable... I have gone to verizon wireless trying to get an email for your CEO of course it's not available. They are recieving phone calls and letters that are very disturbing to them. The elderly don't like to think of their credit being messed with. About 80 persent of our family has verizon, it's making us all rethink our decision. If the people you hire for customer service are not capable of servicing your customers than maybe you should really think about hiring people that can.

I have been a customer since June 20, 2011, I have had nothing but bad experiences with Verizon as a whole. I have had one phone on my account replaced 4 times and one 3 times and the other two phones are just as awful. But most of all your customer support team are all rude and inexperienced or that is how Verizon trains them to be. If someone is in need of a credit because of their problems or phones or whatever may be the deal..they are entitled to that. I see Verizon has not made a way for customers to contact anyone above regular customer relations. I wonder why that is. I had gotten a hold of the number above but then they routed my number back to the *611 regular number I can call all the time. All I can say is I am PISSED OFF by Verizon services in all! FUCK OFF>>>>>>>verizon!!!

Great at apologies but incompetent in execution. Unable to connect the dots. Endless promises and no follow up or personal accountability of their actions. The only reason they are still in business is because there are enough people who want cell phones and are willing to put up with them. Oh...and Verizon Wireless is not alone either. Most large companies with multiple call centers are the same.

Me and my husband have been loyal customers of Verizon Wireless for yrs! We haven't had much of any problems till recently. They have really went down hill and no longer care about their customers or repeat business. Myself I had always been treated so nicely any time I've had a problem...but it's sure changed. My new HTC Incredible which I bought just a tad over a yr ago wigs out all the time. Not sure what's wrong with it...shuts off...turns on all by it's self. If I go to touch the keypad it will automatically go black before I get to dial? The bar that locks the phone gets stuck in position...it does so many weird things and I take really good care of it. It looks brand spanking new. So I called Verizon about it and they said whatever it took they would take care of it. They didn't do anything. Makes you wonder when your phone does strange things the minute your yr warranty is up??? Now I just recently bought the new Motorla Bionic from a Brea store in CA on Imperial from a sales guy Jesus. I see the reviews are terrible from that store...now I understand it. :( I told the sales guy at the store about 20 times (No kidding!) that I wanted to use my $100.00 REBATE card that I still had from my last HTC Incredible. He said fine no problem. I STRESSED to him I wanted it used on that...not my bill! So I paid for my Bionic and accessiors with my Debit card..I did NOT want anything added or charged to my verizon account...just paid it up. :) So the sales guy takes my Debit card and rings me up...I sign the reciepts and I was on my way after they SUPPOSELY transferred everything off my Incredible to my Bionic for me. HA...big joke! (I'll save that for later.) So now 12 days later I get my Verizon bill and it says I own $511.00. Even though the guy used my Debit card and I signed the reciepts...it NEVER got charged and I'm now billed. I wanted it PAID 12 days ago when I gave him my card in the store! What the heck did he do with my card if he never charged me?!!! (was it to get my debit card number? I can't help but wonder in todays world..you can't be too careful.) Now I have this massive bill 12 days later that I should not have! Plus that same day I told him to apply the Rebate card to my new phone also..which as I mentioned...he didn't do! I asked him WHY he didn't use my Rebate card when I told him SO MANY times I wanted it put towards the phone?! He didn't really have an answer...just said well he could put it towards my bill. ARGH!!! I had a reason for my method of payment...I wanted it all done that day...NOT hit with a bill now for $511.00 now...it was suppose to be all paid for! I can't help but wonder why he had me go through all the motions of handing him my Debit card...signing the reciept and it was never charged! I can't help but think for WHATEVER reason he gets paid MORE commission for applying the phone, accessoriers and everything I bought directly to my bill instead of using BOTH cards I gave him? I have been hit with identity theft twice so this kind of thing concerns me. Plus he knew my private passwords that I had for a APPLICATION he transferred on my phone. Maybe it's normal but I sure don't like it. As to transferring everything for me...not much of anything was transferred. I was so disappointed when I got home. If he didn't know how to do it...say so! Just everything he did was wrong that night. He even mentioned I get a discount because of where my husband works...well its NO where on the reciept! Why was I put through all the paces of signing the reciept...why did he take my debit card? Plus everything I asked him about the phone was wrong! I asked if it had 7 screens like my Incredible does? He said YES. (Not..it has 5..which is no big deal...it's just that I don't like wrong information!) I called the store manager tonight "Dustin". He sounded very young and was rude and just talks over me. He would ask me what happened...the minute I would TRY to talk he would just start talking...not listening to much of anything. Making every excuse under the sun for this Jesus guy. I have been lucky with Verizon until this happened. Always treated nice and polite...but this has all been a nightmare that I did not need. Just to show them how mad and upset I am...I'm going back tomorrow before the 14 days are up and give them the phone back and change carriers. I'm done with Verizon after being treated so poorly with little to no concern at all for my INconvience! (sp) The only way to show these people is to walk away...and me and my husband both are. Verizon thinks they are so big now they don't have to worry about keeping their custormers...hope it works out well for them? Good luck. By the way it took almost 3 hrs of MY time on the phone this evening to work my way through their maze on the phone machine to get a live person. Sent to a calling center several times and re-routed back. Finally ahold of the young manager that is green behind the ears...and it just wasted my entire evening. For a manager he was very rude and inconsiderate to someone like us that have been such GOOD customers for years.

I have been a faithful Verizon customer and am very pleased with the quality of their phones, but i cant help but notice that i am being primarily treated like an ATM machine. Verizon for 2 months now ha been saying that ive been going over my minutes. Last time, the supposed overage costed me 200 more dollars than regular. THIS month I have been overly and extremely careful to the point where i was confident that i used less than half as many minutes than before. (only talking at night and on weekends, adding people to friends and family)...I KNOW that ihavent gone over and now Verizon is trying to tell me that i did. WTF! I'm leaving Verizon for good.

Verizon wireless supervisors do not help, and are not PROFESSIONAL!!! I have had terrible service for several months now, I have called and called to talk about it. they refuse to take anything off my bill and I have had several dropped calls everyday for months, I have not been able to recieve my email messages as the phone won't take my password, but thats not enough to get a credit??? I have spent hours talking to customer service and then to supervisors that are frustrating me in a bad way. I have gone in to verizon offices to try to get the phone fixed and they think they have fixed it but it starts all over again. I was ready to upgrade to a new phone and sign a new contract but not until I get my bill resolved. this morning in a conversation with a supervisor, I remarked I do not want this horrible kind of service any longer and she ask do you want us to turn you off right now???!!! I could not believe this! not willing to have a happy customer whatsoever. my cell is 251-472-7776,I will go to BBB,and whatever channels I have to go to.

VERIZON IS THE WORST SERVICE I HAVE EVER HAD WITH MY LAND LINE AND MY CELL PHONE.I WAS WITH AT&T FOR YEARS UNTIL A FRIEND TALKED ME INTO VERIZON CELL PHONE SERVICE...WHAT A MISTAKE I MADE THEY CHARGED ME FOR A CELL PHONE I DID NOT EVEN HAVE FOR FIVE MONTHS AND WITHIN THAT FIVE MONTHS, EVERY MONTH WHEN I GOT MY BILL I CONTACTED THEM, THEY INSISTED I HAD ANOTHER PHONE ON MY LINE, THIS PAST MONTH GOT A REP WHO SAID SHE FOUND THE MISTAKE AND WOULD FIX IT, OH ALSO I WAS VERY LUCKY SHE GAVE ME A REFUND FOR THE PAST MONTH THAT I PAID FOR A PHONE I DID NOT HAVE...SHE COULD NOT REFUND FOR THE LAST FIVE MONTHS...GO FIGURE. MY LANDLINE SERVICE ....WHAT TO SAY ABOUT THAT IS THAT IT IS USELESS, I NEVER KNOW IF IT WILL WORK OR NOT, I HAVE HAD NO PHONE SERVICE { SERVICE GOES OUT AT LEAST ONCE A MONTH,HAS FOR YEARS, AND I WAIT WEEKS FOR REPAIR THAT NEVER LAST LONGER THEN A MONTH}FOR THE PAST FIVE DAYS AND VERIZON WILL NOT COME OUT AND FIX IT FOR TWO WEEKS, I HAVE A BABY, LIVE IN THE COUNTRY WERE CELL SERVICE WILL NOT WORK AND HAVE NO LANDLINE SERVICE AT THIS TIME, GOD FORBID IF I HAVE AN EMERGENCY.GOING BACK TO AT&T FOR MY CELL SERVICE.AS FOR VERIZON HOME PHONE SERVICE,LOOKING FOR OTHER OPTIONS NOW.ITS A SHAME THAT PAYING CUSTOMERS GET SUCH HORRIBLE SERVICE,SHAME ON VERIZON.

RATING:: 6 stars, yes SIX stars!! Customer service throught the years has been superior. Better than any other company I have dealt with for the last 50 years, yes- 50 years! Always responsive; courtious, factual, honest, polite, professional... It is unfortunate all the whiners are also people who try to cheat the system; and also are irresponsible, unreliable, and a discredit to America.

I'm a new 4G customer to verizon. After three weeks, I had to call Verizon twice to replace the device. I had to go through alot to get to speak with a supervisor after repeatly being told the problem was with my computer. Even when the device was checked out and confirmed by their staff it was defective. After a month of this, the only quick action from verizon was to bill me for the month. It was impossible to speak with a supervisor on this matter.

Greetings to all fellow Verizon wireless customers and to Verizon Wireless Corporate Management ( SPECIFICALLY THE MANAGEMENT THAT DOESN'T CARE ABOUT CUSTOMER SATISFACTION ) 1: To all customers who have 5 cell phones of more. Fact: did you know, especially if you have your own small business that you are entitled to a 25% monthly discount for "corporate" plans? did any of the verizon store reps explain this money saving detail to you? 2: for the fact about in store customer service? To anyone who has taken there personal equipment there for service, particuarly chargers: please all understand; You are dealing with your human counter parts in society! Most all people are very nice, However! like with McDonalds supper stores and ALL chain corporate anything: LARGE CORPORATIONS SIMPLY DO NOT CARE ABOUT ANYTHING BUT MONEY!!!!! THEY ONLY ENTRENCH, THE HOW TO'S OF TAKING MONEY! NOT HOW TO TREAT CUSTOMERS AS HUMAN PEOPLE THAT HAVE A MIND, SOUL AND HEART! also, most importantly!!! if you continue to have broken stuff, whether directly out of the box or otherwise, your OVERALL BEST RESULT IS TO PAY THE ADDITIONAL MONTHLY FEE ON YOUR BILL THAT GIVES YOU A "DAMAGE" COVERAGE. So, if you don't throw your phone against a brick wall and purposely smash it....then you will receive a new phone, phone otter box, charger or other item usually without any to NO bullshit in life!!! BECAUSE, LADIES AND GENTLEMEN: maybe some to all of you are NOT aware, but we now live in what is called a "disposable society! NOT ANYTHING IN LIFE IS MADE TO BE UNBREAKABLE FROM EVERYDAY, NORMAL WEAR AND TEAR. TAKE MY ADVICE: PAY THE VERY SMALL FEE! AND SAVE YOURSELVES A WHOLE LOT OF CRAP AND REPEATEDLY STANDING IN LINE! If you do not wish to pay the small monthly fee, then you'll get what you deserve! crappy service, poorly made equipment, and you will be treated as "a disposable customer! NOW: TO THOSE OF MY FELLOW customer whom live in rural areas that are NOT the "flatlands" of America....PLEASE! HELP ME? WE live in a somewhat mountainous rural area that is a 39 square mile township with only ONE celluar tower located 225 feet in altitude above our homes altitude. Most all signals, including the two bandwidths of the celluar range work on what is called: "LINE OF SIGHT". I should mention, the tower is owned and operated by "U.S. Celluar and Verizon wireless piggy backs from that tower. The town doesn't care to have more "unsightly towers" within it's boarders. Now, there are other towers located basically at the "four corners of the towns boundries. Again, NO line of sight through the mountains and hills we call home. so, when a family with a seriously disabled adult lives in the home, with NO other communication abilities such as a land line, how the heck is one suppost to call for an ambulance with no signal, whether or not inside or out. NOW, we understand that all celluar companies do NOT guarantee service or signals inside any structure because structural materials can and will block signals, especially week ones. ALL CELLUAR COMPANIES BOAST THAT WE CAN HAVE A SIGNAL AND CELLUAR SERVICE ANYWHERE IN THE COUNTRY, HOWEVER, EVEN RIGHT IN THE VERIZON STORES IS A "SIGNAL" LOCATIONS MAP SHOWING AVAILABLE SERVICE! Well, taking that actual "offical service map" and overlaying it to a county Map of where we live, the results will simply scare you! according the Verizon's own service available map. there is roughly 800 to 1000 square miles of NO signal within our immediate area. When called to verizons tecnical response unit....there reply....WE DON'T HAVE ANY IMMDIATE PLANS TO GET OUT THERE WITH SERVICE UPGRADES, BUT YET, WE CONTINUOUSLY GET FLYERS, PROMOTIONAL CRAP TO UPGRADE OUR SERVICE, BUT HOW TO DO WE "STAY CONNECTED" IF THERE'S NO SIGNAL TO SUPPORT THE EQUIPMENT??? Also, in the laws of our country, most of the time, one can find a law that simply states, if a service, repair or other is not provided, then one doesn't have to pay the fee, bill or contract until at such time the service is properly and continuously provided. ONCE again, it all boils downt to the fact that large corporations Like Verizon Wireless, Wells Fargo Band, N.A. , Walmart all have such poor service that even (and i hate to say it )McDonalds has much better service than the other companies!!! That's pretty bad when given the simple fact that the wireless industry alone supports a 5 plus billion dollar a year profit margin! so, folks, how about a Verizon wireless Bill Strike? We all not pay until all of our complaints, bad service, broken crap is all fixed and with lightning speed!? anyone care to comment? Please do so? thanks for reading my blog entry today. I sincerely hope that each and every one of my fellow Citizens has their complaints and issues proptly addressed before this company suffers situations like having there equipment destroyed or worse? take care and have a nice day! Sinerely: Roland

I live in Rome, Ga. and I have been a customer for a number of years, the customer service at the store here in Rome is terrible, it seems that if you don't want the phone they want you to have they will not give you the time of day. My wife and I was in the store last night 8/30/2011 asking about a certain phone and the person that we were talking to I think his name was Todd was very rude. My mother and father in-law were in the same store a month or so ago looking at phones and the person they were talking to went as for as to tell my father in-law that he did not need a smart phone because he would not understand how to use it. Verizon Wireless customer service in Rome,Ga. sucks.

Hello, my name is Rowena Moore, my husband and I have Verizon wireless service, and for the most part we have been very happy with it. However, there is a community that we own property in, and have no service at all there. We were wondering if you might be interested in placing a cell tower on this property. Thank you for your time Lin & Rowena Moore 291 Piney Grove Rd. Taylorsville, NC 28681 828-632-0580 828-446-9645

Nice cant change link to POOR FOR RIDICULOUS SERVICE, I spent over two hours today on the phone with financial services being denied my security deposit from my second line on my contract over one year ago I got my phones and contracted. July 16 2010, I received one and have been denied the other, I have always been more than prompt with my bills. I will pursue this legally I have talked to a finance manager,supervisor as well as a employee all of which told me I have been denied with no reason. This is the third time I have been given the run around about this. Denied 400 dollars plus the interest accrued would be much cheaper than a lawsuit and a felony. You have one week to respond, you have my number be smart this is illegal and a contract violation of contract. Thank you again for ignoring and giving me the run around.