Verizon Wireless Corporate Office & Headquarters

Hi Everyone, It's obvious that Verizon Wireless has really gone down hill, in more ways than one. My story: I've had Verizon service before they became Verizon, and always thought highly of them...NOT ANY MORE! Towards the end of last year I moved to another town. The cable provider located there informed me that theey had Internet and cable for less than I was paying for internet alone with Verizon. So what would you have done??? I switched and canceled my internet service with Verizon. Verizon told me that I would have to pay(GET THIS), $290.00 for early termination of my internet service. Verizon takes $5.00 off every month you're with them, and when you cancel a service you pay what ever is left. OK, Mr. Mead(CEO of Verizon) and Sonya Wells(Executive Officer to Mr. Mead), I've sent you a letter already stating how ridiculous this is. No ONE has a money tree growing in their back yard... and money does not fall from the sky. Now, if you know of anyone(other than some rich executives) that can pay $290.00 for canceling a service...please let me know. Are you seriously going to keep this up??? As I stated in my letter, Verizon is a big enough company to not do this crap to loyal, long time customers. Now as for my phone service, I have gone with PagePlus. Guess what Verizon??? I paid a flat fee of $29.99 for 1200 minutes, and unlimited text. No hidden fees, no surcharges, no county fees, no nothing more than $29.99. Also, I purchased a new phone from a PagePlus dealer(cheap). I was in and out with my new activated phone in less than 20 minutes. WONDERFUL service I must say, by Page Plus....do you know why VERIZON?? Because Page Plus, uses your own towers, and they are not charging me extra for that. Now put that in your pipe and smoke it. Verizon will crash and burn because they cannot offer this to their customers... NOTE TO THOSE STILL WITH VERIZON: LEAVE, you'll be glad you did. Oh, one more thing... You will not have to sign a contract with PagePlus or many of the new cell services out there. It will not hurt to check out other companies. Sincerely, Ms. Barker 03/12/2012

I have had 2 LG Octane phones in 2 months now. They are both lemons--the first one I finally got to send back last week and I got another Octane in place of the 1st Octane. This one is just as bad!! I talked to someone yesterday--I am supposed to pick a different phone out from the basic phones online. The selection SUCKS!! I don't know why I can't send back this one WITHOUT all the hassle that I have dealt with since the 1st Octane. I am going to send a letter to Verizon and explain the situation all over again. I did that with the 1st Octane and never received a reply. I won't pay for another phone-I feel like its my fault the phone doesn't work. I also will not pay the early termination fee!!! Why can't a person just talk to a rep. and actually get things DONE!! That is the best rating I can give them after all the crap I have dealt with.

Apparently, from what I read here on this site, all of us, or at least most of us, are, and have been given a load of crap from this company. We have been given the run-a-round from one dept, to another with no satisfaction. We have been lied to, mis informed by their untrained employees. We are payiny high price for phones and service that doesn't work. This company is the WORST company that I have ever had the mis-pleasure of dealing with. I think we should ALL get together and SUE the pants off of them. Do I have any takers???? I'd give you my phone number, but my "SMART PHONE" is acting "STUPID" right now, like everything else VERIZON is connected with. Anyway, if there are any takers, let me know:)

Wow, I wish I had looked at these complaints years ago! The customer service rep wouldn't even answer our questions or deal with billing issues. We were lied to by Eddie at the Marshalltown Verizon store when we purchased our hotspot. Our usage skyrockets with no change in how we use our wi-fi. We can't get any assistance from the store or customer service. If I ran my business and treated my customers the way I've been treated by Verizon, I would be out of business. I'm going to switch and be with the happiest customers in wireless. Unfortunately where we live we only have two choices to wireless that we can receive service. US Cellular here I come!!!

I've had the same experience as the other entries I've read.I have now received several bills that do not not reflect the agreement and continue have to pay this non-contracted amount as noone has solved this issue yet. Hands down this company has the worst customer service that I have EVER experienced. I have now attempted to work with over 5 people, including the store manager. Nothing has been accomplished and I've yet to see the manager in store. He only passed off toi someone else and that person has yet to call me and this was over two weeks ago. I think everyone should report to the BBB and also look at a class action lawsuit to recover monies,monetary and punitive. Maybe this would interest them in taking a look at how important customer service is.

I have only been with Verizon for a month and have had to call them over 4 times about MY bill.When I speak to the customer service they are VERY rude, VERY unprofessional and acting like Im bothering them by asking questions about my bill.This has got to be the worst Fios Bundle service I have ever switched to!If anyone is thinking twice about switching I highly suggest you just stay put its not worth all the headaches!

qVQ4Wt Author, keep doing in the same way..!!

VERIZON SUCKS! I have talked to many customer service reps and nothing changes. In December I called and a lady told me I could have the 39.99 plan with 5 friends and family because I was a loyal customer. Ok so I was going to keep them. Well I get my bill and its over 300.00 dollars. I call them back and they say I only had one friends and family and will only give me 25 percent discount. And they won't go back and listen to the pre-recorded conversations and listen to what she told me. So now they are screwing me over. I am so done with Verizon Wireless and many of friends and family will go to Straightalk!! 45.00 a month unlimited everything!!

I renewed my contract based on the understanding that I would have better service with this new 4G network. Where I work ...it is the worst service ever...smoke signals work better. I called verizon wanting to terminate and I have gotten so pissed off with verizon. I am on hold right now waiting to talk to my 9th person regarding this problem over a 2 week period. They want me to submit a 3rd trouble ticket because they cant figure it out. Bottom line is they have crappy service and instead on taking care of a loyal customer for many years they jack me around. What the operator told me on the phone when I purchased my new phone was not correct, he was just a sales person. I have lost any and all loyalty to verizon and want to terminate service but they will not let me, even though they can not provide me with service where I can connect to the internet, tallk on my phone or get all my texts. The sales guy said I had 30 days, apparently it is only 14 days. Bottom line verizon doesn't give a shit about a customer. They are proving it!

I went to the Verizon store several times to get a prepaid plan for one on my phones. it has been explained without a damn bit of concern that I can not use the phone I have on a prepaid plan, I must buy a new phone to use the prepaid plan, a decision made by Verizon supposed leaders. I asked if my phone would work on the prepaid plan if it were allowed to be used on the prepaid plan, the answer was , Yes. I said then I want a waiver so that I can use the phone I have as it is paid for. I was told I could not ge4t a waiver and I had to buy a new phone. I told them that if I had to buy new equipment to use their system, when the equipment I have will work on their system., I might a well switch to ATT. The manager of the Store in ST. George, Utah just told me to go ahead and do that. It does not matter that I have been a customer ever since Verizon started service in this area about 12 years ago. They just do not give a damn. REPEAT: Verizon does not give a damn.

It is sad for a company this big to employ supervisor that has no remorse for loyal customer in their Indaiana callcenter. He was not customer friendly and was not customer oriented. If these type of people are employed Verizon will lost their valueable customer. He was not helpful in resolving the issues at hand and not willing to go above or beyond the call of duty. Very poor customer service in that call center. Beware!!!!

does anybody read these messagees? not one of them has anything good to say about Verizon yet it doesn't seem like anything good comes out of these ratings. I am obviously one of those upset customers who, because of a store manger's lying is stuck with a $500 bill! That nasty Yolanda had the audacity to lie to my face but NOBODY is doing anything about it. I've been with verizon for a few years and i always thought highly of them but i see now that i've been mislead...

This is the worst customer service I have ever had. They LIE! They don't tell you about hidden costs. I am stuck with 3 phones on an upgrade that I didn't know anything about. I was enticed by a sales rep who told me that if I didn't like them to just send them back. All 3 of us didn't like them. I called to let them know I would be sending them back and they informed me that I would have to pay a restocking fee of 35.00 dollars per phone! I didn't pay that much for them in the first place!!!!!! HELOOOOOOOOOO... So now after talking to 8 people and getting NO where. I have 3 useless phones, a 2 year contract and a resentment that is swelling in my belly! I cannot believe the lies and bullshit this company is aloud to get away with! To top it all off we had a big snow storm and slowed down the shipping company, they couldn't even get here to get the phones. VW didn't even care that I couldn't send the phones back if I was going to pay the restocking fee's! I got one rep that told me to check out the trade in portion of the website, guess what they wanted to give me 0000000 for a brand new phone! My biggest resentment is that I am going to be stuck with old phones and no fair resolve for this problem. I agree with the rest of you and yes I have heard that Sprint has the best customer service and phone plans.

Look you really need to think about the thousand of customers you will loose when you change plans.I'm the type of person to buy phones atleast every 5 to 6 months now I can't even upgrade without loosing my unlimted plan? Ubsurded ! I think verizon should atleast do wave the fee for the people who already has the unlimted pan so that way we can do what needed to on our plan and not being charged some off the wall price for ugrading because that's the case I'm switch to sprint.

I have been a Verizon customer for over 8 years with a 5 lines on my account. Always have been a great customer. When calling customer service and speaking with a manager, never in my life have I been spoken with so rudely. The manager wouldnt let me even talk and was yelling at me on the phone. After our contract is done I will be giving my money to a company that respects their customers.

I have been with Verizon all my life (even when I was on contract with my family) and I have to say it is sad how they treat loyal customers. When they changed the data packages they never gave current LOYAL customers a chance to get grandfathered in the unlimited data packages with smart phone due to them already being under contract and not able to upgrade. I am someone that has always had the unlimted data package on my basic phone and was going to make my next upgrade a smartphone. But now I have to settle for a limit on my data because I was under a contract and not able to upgrade and was not risking to spend $400-$500 in this un-stable economy just so that I con't be grand fathered in the unlimted data usage package. verizon could have atleast granted current customers the chance for the unlimted data package on there next up grade. Like really do they care if there customers are happy?? I'm starting to think not!! And don't get me started on the phones! It seems as once you are elgible for upgrade the phone starts to act up. My current phone deletes my contacts on its own like every other week. You call verizon and all they want to suggest is that you upgrade you phone. why should i get into another contract with people that do not care about there customers. VERIZON REALLY NEED TO THINK WHEN THEY DO THINGS THEY WAS ONCE THE TALK OF THE COMPANY TO GO TO BUT ITS SO SAD NOW THAT PEOPLE FIND SPRINT TO BE THE NUMBER ONE COMPANY. AND MYSELF I HAVE A LINE WITH SPRINT NOW AND I HAVE TO SAY THINGS ARE GREAT WITH THEM SO FAR, THE SERVICE IS GOOD WITH THEM AND THE SPEED WHEN ONLINE AND GUESS WHAT THEY STILL OFFER UNLIMITED DATA...WHICH IS WHAT PEOPLE USE ALOT OF NOW....VERIZON NEED TO GET IT TOGETHER OF THEY GOING TO SEE THEMSELVES TRYING TO BUY BACK CUSTOMERS

Thanks for your reply John. However, you are in error in many areas.. since you have obviously checked my usage of my phone lets review shall we?? As you can see, my calls (made) have drastically gone down since moving to Missouri. "It is your right not to answer calls, but it is not accurate to say that you cannot be reached by phone; the record of incoming calls received suggests otherwise... Verizon Wireless does not have FCC licensing for service in Reeds MO; it would be breaking the law to install our own cell towers and switching stations in the area. Even so, we have agreements with a local provider, which you are evidently using. It is possible that you have poor coverage at your home. If this is the case, it is unfortunate..." Local provider??? US Cellular???? First, your false statements in saying that I am not accurate to say that I cannot be reached by phone are one, subjective (your opinion) and two, inappropriate. I AM NOT MAKING FALSE CLAIMS. THESE STATEMENTS ARE VALID AND TRUE WITH WITNESSES ON MY BEHALF. YOUR VERIZON WIRELESS STORE ASSOCIATE IN CARTHAGE ALSO SAW MY PROBLEM AND SHE CONFIRMED TO ME THAT VARIOUS INDIVIDUALS IN REEDS DID NOT GET SERVICE. I cannot be reached in Reeds, Mo. I have to travel 15 miles into the city (Carthage) to use my cell phone which is absolutely ridiculous. The phone bill is expensive enough that I should be able to make calls whenever and where ever I want. I will not be limited by your expensive, faulty service which claims to be providing me service when in fact they are not. I will be switching providers and I will not be paying the termination fee. YOU ARE IN BREACH OF CONTRACT IF YOU ARE NOT PROVIDING ME SERVICE, PLAIN AND SIMPLE. You claim to have the most coverage in the US, apparently, YOU DO NOT. I was never called by anyone named "Tara" and if I was, in the case that I did receive a voicemail (which I receive days later and when I go to check them they are broken messages barely understood), I've stated to verizon personnel many many times that I am NOT ABLE TO RECEIVE CALLS where I currently am. I don't receive text messages the same day either. Whoever Verizon is partnering with in this area clearly is not providing your customers any service. I am really really upset at Verizon for treating me, and my domestic partner this way (he to has verizon and cannot make calls here either). We are both going to switch because apparently there is nothing you can do for us. I will be forwarding this message to as many verizon personnel as I can to let them know THAT THERE IS NO SERVICE BEING PROVIDED IN REEDS, MO. Also, so that your customer service department gets their facts straight and does their job correctly. I changed my plan in September because I was advised to do so by your personnel and the credit I was told I was going to get was never applied.. great job verizon, not only for making a huge error on my statement but by also not providing me (nor my partner) service. I should not have to purchase expensive, external devices (as told by your verizon wireless store manager in Carthage) to acquire service where I am living. RIDICULOUS. I will YELP and post this message on blogs all over the internet to make sure people are aware of this ludicrous and false claim of verizons "largest" coverage area in which they are putting their customers on "extended" networks which do NOT provide service to their customers.

I have verizon, residential. since when they Sprint/nextel for about 9 yrs. I purchase the Samsung Galaxy, that was not picking up the 3g. They lied about the delivery, and the service. Also the store, the rep on the phone told them to give me the 10 galaxy. The manager comes back no you have to pay for the difference cause you are a new customer, but we will over night the other. Here it is the next nite, can;t no one give me me a shipping number. I am wearing them out, in the morning I will be contacting the corporate office. They have no even offerred anything for the sloppy customer service. And Fedex is just as bad.

If it was possible I would rate them with a -5. We've always had Verizon as a provider for as long as I can remember. (Which happens to be a long time.) Recently when my LG Envy crapped out I was forced to upgrade my phone to the Pantech Cruz or Crux... I have no idea. A week or two later I was having the same problems that originally caused the death of my long term phone. I was told I would have to get a replacement Pantech POS and see if I had the same problems because no one else had reported these problems with said phone. Four phones later and I'm still having the same bullshit happening with it... Infact it's actually gotten worse. To the point where my decice doesn't even work. This is a major problem. Since I work an hour away from home, and as a vet tech at that. I'm often on call and must be able to recieve phone call on a moments notice in case things go bat shit crazy and we need help at the clinic. They may be animals but they still deserve the same medical attention a human who get if they had an emergency... Because of these idiots I cannot do this without a functioning phone. Now their telling me I HAVE to either upgrade and extend my crappy contract in which I will probably have another phone that I will spend almost monthly talking to them about it on the phone and how it does not work. (This is more of a hassle then visiting with Aunt Flow.) Or I can continue this game of them sending me the same BS phone over and over again only to message them back tell them HEY ITS STILL NOT WORKING! Once my contract is up I am changing phone services... I have never dealt with such money hungry bastards who have no interest in actually solving a problem that is there fault.

If I could give this company NO rating I would, I WORK for this company. WOULD NOT BE a customer if someone handed me the PHONE, PLAN, AND PAID FOR IT PERMANENTLY!!!! There are people that call up and are in situations where I WOULD LIKE to help them however, "COMPANY POLICY" doesnt allow it.....YOU MAY BE BIG VERIZON, HOWEVER, THE BIGGEST OF COMPANIES CAN BE BROUGHT DOWN, REMEMBER ENRON???? THEY CAME TUMBLING DOWN, JUST AS EASILY AS THEY WERE BUILT. Now to add insult to injury, as of 1/15/2011, if you want to use a credit card/debit card to pay your bill it will charge 2.00, I cant think of a "BETTER" way of "THANKING" your customers? Corporate only one question---CAN YOU HEAR ME NOW, THAT IS YOUR CUSTOMERS, I MEAN?????