Verizon Wireless Corporate Office & Headquarters

Yes the Verizon employees go to liers school, but they are now just hireing anyone who needs a job. I would never work for a company that has no morals, why don't the employees just lie to Verizon and give the customers justice. I am going to camp out at verizon instead, of the State capitals We are being treated more unjustly there than the goverment. Going to take a pillow and blanket and just camp in the lobby every day until closing. I hope that will work instead of threats that is illeagal!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

would give them zero as well was told I was eligible for free upgrade...was somewhat interested since i have the first droid - still works great just wondered what else is available 4 hours later my droid completely stops working call tech support they say...hmmm sometimes this happens, the screen just won't light up anymore - happens with every phone - i was not even up with my two year contract! not a coincidence that they all keep telling me i am on a special promotion to upgrade???? i told him this is hardly a coincidence that my phone is all of the sudden not able to be powered on? what is going on! now they tell me nothing they can do - but come in and get my upgrade.....

Verison Wireless is a piss poor company. I made a mistake of making a electronic payment to them over the internet on Nov.21st straight out of my bank account it showed up the next day fine deal done. 3 days later they removed the same amount with no knowedge to me. Just plain common law stealing it's been 10 days and countless phone calls to them and they still have not reinbusted me. Sorry Ass's

They are horrible! They lie, lie and lie some more. I know that I will not renew any of the phones on my account. I will go to another carrier. I have had Verizon for 6 years and this is the first and last problem I will ever have with them!

How can a company as large as Verizon feel good about how they treat their customers? Also, how can there be differences between the stores and customer service? I was in 2 different stores today and on the phone with customer service and have received different responses. I was having several issues now just down to the last one. I have a iphone only a few days old with a cracked back - not sure how - but was told to just take it in and it would be replaced no questions asked and the store states not their problem and customer service can't tell them what to do. How crazy is this? Now they are offering to pay for the repairs but I have to take it to the Apple store which is an hour away and have them replace it then take the receipt to the Manager and she'll give me credit - what the heck?

This is one Sorry company how do they stay in Business? I purchased a MiFi and retuned it during the trial period and I received my refund on the device quite promptly. BUT I have been recieving automative phone calls using my valuable cell phone minutes and bills for monthly charges and late fees multiplying!!! This has stressed me because they are now sending me up for collection and screwing up my credit! I have tried to call several times, I have gone back into the original store 4 x and have made several phone calls to that stores manager. I have tried to call the cooperate office and am at my wits end as to what I need to do next. I even filed a complaint with the BBB and am waiting on their response. Why should I pay a bill for something I don't have and have not used????

Guess what guys!!! verizon wireless has an employee who stole my account info. turned around to use it for his self, of course a foreginer. Purchased 3 Blacberry and was to have them shipped to Miami,Fl. I live in Birmingham, Al. And I am still trying to seek assistance. The courtsey plan for to upgrade is going to cost me around $200, for me. What kind of help is this!!!!!

If I could give Zero stars, it would be more accurate. I have been a Verizon customer for 6 years. I recently upgraded to a Droid 3. I have had problems over the years, but never this bad. The Droid's battery only lasts for about 6 hours. That's pretty crappy for a $400 phone! I was also sold a Mi-Fi by a very dishonest Tower Wireless representative. I was not told there would be a contract, that the device was discounted OR that my intended usage of the device would WELL exceed the 10GB on the plan. Instead, I was sold a device that WAS on a contract (with a whopping $170 early termination fee) and could NOT be used for my purposes. In FACT, after calling the store, I was told "Oh, well Netflix eats up a ton of data. You really shouldn't use it for that." REALLY???? When I called to cancel my service for this little monstrosity, I was told by Tower Wireless that, "It was not their problem." OK... Customer service at Verizon told me the same thing. I am telling everyone I know that Verizon is a horrible dishonest company. Although they provide a great signal, it is NOT worth the lies and hassle to deal with them.

I tried their Mobile at Home service and returned the device as I did not like it. The Verizon Wireless Retail Sales Representative took it back and zeroed out my account (including the restocking fee). Verizon Wireless still continued to bill me $35.17 for restocking. They call and hound me about the fee. I explain to them I do not owe the fee and since I could not find the receipt, gave them the name of their sales rep so they can verify. Of course Verizon Wireless refuses to verify with their own employee and send the bill to a collection agency. The collection agency then harasses me. I finally found that receipt indicating I do not owe a restocking fee and sent a copy to VW requesting they send a letter of apology to me with copy to the collection agency and all three credit bureau and to inform the credit bureaus to remove the collection from my report. They are the worse. I am ending my wireless contract with Verizon and will never be a customer again. These corporations think they can treat you any way they like without any repercussions. I don't know why they call it customer service because there isn't any.

I've been a Verizon Customer for 17yrs, and I cant type out the whole week of aggrevation I've had with the company, but I will say I agree with the other comments above.. What has happened to Customer Service??!! Poor equipment, no call backs, no credits given like I was told, 5 separate calls in a week and the reps dont know the info they should for basic info. No mail in rebate in box, over charged! The list can go on. A letter is going to the Corp office and the service with Verizon will end by year end. I'm going else where... an added note, They wanted to charge me for a very basic phone, only dials and txts for 50.00??? whatever happen to a free phone with a new contract?? Cell phones have been around way too long to be charged the high fees and they all want your business, I would think the competition would increase better service, Is Verizon just too big now??

Verizon Wireless is The Worst.I Just Ordered The IPhone4s on 11/4.The Battery will not hold a charge.I took it to the Verizon store and The girl told me that they just released a update that would correct the problem and she downloaded it to my phone.When I got home I charged my phone and the battery went out within five hours, of standby time.I looked on the web and found out it is a common problem with this phone.I called Verizon today and the guy I spoke with told me since it is past 14 days since I purchased it, he could only offer me a refurbished phone.I told him I Paid two hundred dollars plus tax for a new phone and i don't want a used phone.He told me to go into a Verizon store and speak to a manager and they would be able to give me the Iphone 4(I don't even want the 4s anymore).I went into the Oxnard store and the girl that helped us was rude, so I asked for the manager.He said there is nothing Verizon can do.I asked him why they are still selling the defective phones to people without a sign stating there may be a problem with the battery. He claims Verizon Doesn't know of any problems with The phone.Then why is the Verizon store doing downloads to fix it?Now I am stuck with a useless phone, so looks like I will have to file a claim in small claims court to get my money back.Verizon wireless customer service sucks.Notice how they never have older workers in the stores.They only hire young people that have little experience with customer service and are rude.

I've been a customre for 6 years and have 9 phone lines with them. Paying over 400 a month and when a phone goes out we have to upgrade just to have a working phone. The insurance went from 50 to 99 to replace the phone. I cant complain about the service, but You can talk to 5 different people and get 5 totally different answers. Seems like the right hand dont know what the left hand is doing! There should be something to show customers that been with them for a length of time appreciation! NOT A DAMN MAIL IN REBATE!!!!!! UGH

verizon wireless lacks quality service and itegrity. they do not take care of their customers nor stand behind their equipment after selling it. I have had 4 phone since may and had nothing but problems with all of them . The first one was purchased new. I purchased an extended warrenty and insurance. They keep sending me refurbished phones and they all have problems they refuse to give me a new phone. my sister who is in the medical field and needs her phone who is on my plan is on her 6th phone and they won't give her a new replacemet either . I sure hope when her phone which is still not working properly rings and the hospital calls its not for one of their family members! I have called when my phone wouldn't power on and they wentso far to tell me to go to my neighbors to use their phone to call 911 when I was having serious health problems. Verizon needs a good wake up call!!!!!

I went in to the verizon store in millbury ma to return a phone an then purchase a new phone & when i walked in i made a comment of an employee who helped me before and he turned and said to me yes i did but im not helping you now.. on top of that the lady who did help me was made me end up being in the store for 45 min bc she was having a conversation to the employee next to her & the gentlemen next to her was on the phone with his wife about plans for the weekend...RUDE RUDE RUDE & I will NOT be ever returning..

CHRISSY FROM VERIZON WIRELESS CALLED AND ASKED US TO COME IN TO GET A MINUTE CARD ENTITLED TO US BETWEEN 12PM AND 9PM. WHEN WE ARRIVED AT THE STORE LOCATED ON BROAD STREET IN SUMTER, S.C. WE WERE TOLD THAT SHE WAS NOT IN. WHEN SABRINA BUDDEN WAITED ON US SHE WAS NOT ABLE TO ORDER NEW CASE COVERS FOR OUR CURRENT PHONES. I NEED A NEW CASE COVER FOR SAMSUNG VERIZON MODEL SCH-U750. IT IS THE PHONE THAT FLIPS IN TWO DIRECTIONS WITH MULTIPLE LIGHTED KEYBOARD. MY HUSBAND DANIEL TODD WEATHERFORD IS UPSET WITH THE SERVICE WE RECIEVED AS WELL AS I AM ALSO. WE ALSO NEED A NEW CASE COVER FOR LG VERIZON MODEL LG-VX7100. I WOULD GREATLY APPRECIATE IF THESE ITEMS COULD BE SHIPPED TO THE SUMTER STORE. WE NEVER RECIEVED THE MINUTE CARD AS PROMISED. PLEASE CALL TODD AS SOON AS POSSIBLE AT 8039721923. WE ARRIVED AT THE STORE AROUND 6:45 PM ON 11-17-2011.

I PURCHASED A GALAXY TABLET LAST CHRISTMAS FOR MY DAUGHTER, ADAMANT THAT IT DID NOT HAVING TEXTING CAPABILITY (I AM NOT UP TO DATE ON ALL THESE ELECTRONIC DEVICES) I WAS TOLD BY SALESMAN-NO TEXTING CAPABILITY-JUST FOR WEB BROWSING-FIRST BILL ALMOST 800.00.. I HAVE BEEN DEALING WITH BEST BUY AND VERIZON FOR ALMOST A YEAR NOW TO RESOLVE THIS ISSUE. MY ACCOUNT IS NOW IN COLLECTIONS WHICH IS EFFECTING MY CREDIT RATING WHICH USED TO BE OVER 850...I AM SENDING LETTERS TO BOTH CORPOATE OFFICES, HOPING SOMEONE WILL TAKE RESPONSIBILITY FOR THE POORLY TRAINED STAFF THEY HAVE. ONE GUY AT VERIZON TOLD ME TO SELL THE GALAXY SO I COULD PAY FOR THE BILL-WHAT AN ASSHOLE

i had been having problems with their router. cant get on the internet hardly at all and then i get disconnected. spoke with at least 5-6 people and no one could get it going. this router barely works. was replaced and same problem. i am terminating them and they want a 170.00 fee to terminate the internet line and told me if i terminate the phone it is another 170.00. does anyone know if this is true. i have been told so many stories, its crazy. i stillhave the phone and cell phone as i cant aford another . your talking 510.00 to end all of them. isn't this too high. ty diana

I have been trying to get Verizon to call me back with a resolution to a charge since May and no one has followed up with me. I keep calling with no resolve. every time I call I get "I have to read the notes" The last call I made was on 9-16-11 and spoke with Wesley he promissed me a call back on 9-29-11. So here I am 10-21-11 makeing the calls waiting for the notes to be read again. What happened to customer service?

If I could give this company a ZERO rating, I would. I have been a customer for over 6 years. I have three lines and pay over $200.00 a month for this pathetic service. I recently purchased a MOTOROLA Global Droid and within a month the phone ceased to work. NO ONE from Verizon was willing to assist me. I was told the phone had water damage. That was entirely not the case since the phone had not been near water. The Verizon store in Murfreesboro was unwilling to assist me as well as the customer service line. The only resolution I could get was to RENEW my father in laws contract for two years and take his new phone upgrade or pay $500.00 for a replacement phone. A coworker researched this phone and it was a batch of phones that was DEFECTIVE. Not one employee of this horrible company made an effort to figure this out. Now after replacing the Droid with a Blackberry that would not take my email and having to return it, and purchasing yet another phone --I am out about 700.00 and just got the original phone back. As soon as my contract is over, I will NEVER DO business with this horrid company again. And I will ensure everyone I know will not do business with Verizon either--CAN YOU HEAR ME NOW?

I would have to say i give them a 0 as well ive been dealing with there pre certified junk for at least 8 months now seems that none of there phones work correctly . And then we got suckered into the mifi that has been replaced 3 times im always on the phone with the Bast***S get one lie after another the typical bs saying did u do this have done that and its the simple answer ... I used to be tech support for you idiots dont talk to me like i don`t know what im doing . So i go on to tell them that it just wont work in my house the stupid thing drops every 5 mins all day long ! So one tech said we will try a new device blah blah blah .. And call me in 5 days so i call and call and call and well no awnser and leave a message no call back so then i call go through all there bs again just to be told its the device WTF it has nothing to do with the stupid paper weight . So finally i thought i had a ray of hope one tech named Jen said if this don`t work we will delete it off the account and term the contract at no cost too you soo then she wanted to try something (same crap as all the other times) . So here we go again with the let me send out a device if it don`t work then i will call you back and take it off the account ! Well that never happened still stuck with crap that don`t work correctly and Jen did call back left a message and never heard from her again But the good thing is i know her full name due to a email she sent i will make sure her lie and name comes out in the next convo . So needless to say my husband will make the next call i feel sorry for whoever gets him . Whew glad it wont be me lol And we shall see how this turns out if it don`t then i will void the contract and file bankruptsey on them in Feb ... And they wont get a dime .I now remember why i quit working there , The push you to lie and if u give someone a credit they ding the rep for it its more the company than the reps They are told what to do how to do it and how to lie and not get caught sadly some people just fail at lying . I think the FCC needs to put a end too this like they did the Bells cause look Verizon is now taking over the air ways and voiding that old law . Can you hear me now ??? No No i Can`t cause i have Verizon .