Verizon Wireless Corporate Office & Headquarters

I broke my old phone and I had bought music from V CAST music store and put it on my memory card now I have a new phone and I want to listin to it but it isn't letting me. It says I have to put it in my old phone but its broke. How do I get it to play the music?

This has seriously been the worst customer serivice i have ever delt with. My girlfriend and I went into Best Buy in Littleton, Co to get TWO 4g lite internet devices. We have not had our internet on since that day. They have been charging us for THREE lines when we only have 2. Its now August and we STILL can not get an answer. We go to Best buy, they tell us to go to Verizon store. We go to a Verizon store, they hand us a number to call. We call the number and they tell us to go back in the store. We went back in the store last week and they gave us a number and said they cant do anything about it. ENOUGH IS ENOUGH!!! We were promised our first bill would be 150 and every month after that would be 100. Our first bill was 450 and now its up to almost 700. Verizon had told us they deactivated the third line we never set up in the first place..funny thing is they JUST did that TWO weeks ago.So we keep getting overcharged! It only gets better. NOW we are getting chared over 200 dollars to deactivate the 3rd line we never signed up for in the first place. This is seriously the worst customer service we have ever got. We Still have not got this worked out. We were promised by many different Verizon emplyees that they would return our calls and get it figured out but not one has done anything to help us. We have spent hours on the phone and in the store with these people and no one can help? They wont even turn our internet on for the time being even though THEY screwed up. This is the only way I am able to communicate with my family and due to YOUR **bleep**TY employees and customer service were pretty much **bleep**. Someone needs to call me and get this figured out ASAP! Katy@720-212-7908 ....

SUCKS!!!!!! Only word I can use to describe Verizon's customer service or lack thereof. In short, my husband and I pay our bills online. Last month we were on vacation so we took our laptop with us to make payments. In error, my husband accidentally sent our mortgage to verizon since they are listed next to one another on our banking bill pay page. Our bank promptly sent us proof of payment to send to Verizon to confirm the money actually did come out of our account and their response was it would take 3 weeks to get our money back. 3 WEEKS!!!! We are in the process of selling our home and buying a new one so we are trying to get a mortgage. Verizon does not care. They will not try to expedite the refund either. Nice huh? In addition to this, i have a cell phone that is extremely tempermental. It will not receive text messages. When I spoke to a rep and we tried to fix te problem, he confirmed it was a device issue. Ask me if Verizon will issue a new device?? nope!! Apparently when I changed my number to avoid harrassing texts and phonecalls, the insurance I was paying for did not follow over so because I do not have insurance they will not issue any sort of credit, replacement, etc. And if I want to cancel service...yoiu guessed it....pay the term fee of $175 FOR EACH LINE!!! And there are 2. So, I am waiting for the contract to run out and I am going with another carrier bc VERIZON SUCKS!!!!! And I will never recommend them to anyone.

I have been a customer for many years and the customer service sucks, i have 5 phones and a computer app and when i try to see or call a rep, they dont give a damn. I am changing to a new provider and i belong to one of the largest motorcycle clubs in america and i have advised them all to do the same, they are coming with me to change. good-bye morons

i just got 3 phones from verizon and one of them was for my daughter 3 day later my daughter is listening ot bad music with bad words and racism.... tell me y stuped verizon sold me three used phones and my daughters was one of them were some one had porno and bad music well i went back took the phone and the stuped employees said sorry gave me a new one but now i have problems with mine and its also used they lie to me i clld the 611 number and they told me that store is just using there name but there not corporate it sucks it still represents them am i write well im going to file a law sue if u want to join post a message and ill get in taouch

hi there Laurie. i am writing to you to let you know that I worked for a verizon wireless call center and I wil let you know that since you have only had the phones for nine months on the wireless side of things that with almost all carriers run this way. yes i get that you are wanting to get in with the tech of the 21st century but you signed into the 2 yr agreement with the phones that means that you are legally binded to that unless you break away an pay the etf and that being said you only pay for the lowest plan possible for a family plan with verizon so paying the 59.99 and if you had the unlimited msging on both lines that would be 20.00 a line then your only paying 99.99 a month and for 9 months of service at 100.00 a month they dont see that as a very high value customer, you may feel that you are a value to them but the average cust at least pays 160.00 or higher so paying that lil bit if you have the msging plans on both lines and you dont have msging your not paying a whole lot which is fine but the total time of the contract 24 months is when they make up the discounted cost over the actual cost of the phones, so even with their cheapest phone for no commitment being 139.99 if you got the phone for free they are only going to make up for the 240.00 over the term of the contract. so with that said that is why you cant upgrade with out paying for a phone out right at the 4,5,even 600 price for the phone. Im only telling you this so you understand there stand point on not allowing you to because it was your choice to get those phones knowing that you are going to have them for 24 months or 20 months if you decide to commit to another 2 yrs. If they allowed you to upgrade that would also mean that they are allowing you to contract stack basically because you havent completed one full year yet so that would mean that they are letting you out of something that you already agreeded to.

i told you people waiting for my disbursement of my stimped checks since you don't believe me here's prooof , and thank you micheal for your help , your a god send. i will take care of all my charges and late fees , i don't lie like the customer service dept does or manipulate you in believing they care.From: The Academy Online Student Accounts Sent: 7/27/2011 To: Isaiah Shockley Subject: Financial Aid Disbursement Notification 7/27/2011 Shockley, Isaiah 119 Winfield Court Fairless Hills, PA 19030 Dear Isaiah Shockley: Please be advised that the loan funds listed below were credited to your account on the date(s) shown. Direct Subsidized Stafford Loan 2011-12 ($1,742.00) 7/26/2011 Direct Unsubsidized Stafford Loan 2011-12 ($2,985.00) 7/26/2011 If you have Stafford or PLUS loans you have the right to cancel the loan(s) or any part of the loan(s) within 30 days of the date of this notification. A request in writing must be received by the Financial Aid Office within the 30-day time frame. If you cancel any portion of your loan(s), the funds will be returned to the lender. Should you choose to cancel or reduce any of your loans, you remain responsible for the charges you have incurred. Please feel free to contact the Financial Aid Office at (866)755-4238, Option 1 if you have any questions. Thank you. The Academy Online Student Accounts Department (866)755-4238, Option 4 studentaccounts@online.academy.edu

To Whom This May Concern,There has been a charge on my verizon phone bill for approximatelt $4,956.62 for which i am not responsible.Atthe time of these charges i was out of the country on a cruise and was not aware of these charges.Ihave always paid my bill and i appreciate the customer service that i have received from your company.Ido not regret being a verizon customer.I would like to continue being a valued customer but i would greatly appreciate your efforts to resolve this issue.I was not aware of any changes to my plan for use of the internet that would be any different in the country as well as out of the country;otherwise,I would have made the necessary adjustments to avoid this situation.Iwould like to have theabove amount waived and continue being a valued customer.I believe that this issue can be resolved and i am willing to do my part and i would greatly appreciate your efforts also.Please call me at your earliest convenience to discuss in full. Respectfully,Teresa A. Rogers.

IT is sad that when you have a phone that is being burned on the inside by a battery that is faulty and you take the phone (by the way this is phone number 2, which is a Blackberry) and the store manager says that I could purchase a new battery for $40.00, however this phone is only 9 mths old. The store manager was not willing to replace the faulty battery at his cost. It appears to me that once Verizon has you in 2 year contract they could careless about their current customers and only the new customers that they want to gather up as well. I don't know if they know the true meaning of "customer service". I have been with them for over 12 years, plus I work for a large company that offers discounts through Verizon...I wonder if they would care if they lost almost 2400 customers...then do you think they would know the meaining of customer service. I am very feed up with this company. LISTEN TO YOUR CUSTOMER !!!!!!!!!!!

Im new to the mobile phone world and was sold a samsung galaxy smart phone..it takes a degree in telecom to use it..the salesman failed to mention the need to attend a class to understand functionality..I hate the phone and the salespeople are ego phone driven..no customer service..this is in Nashville, TN..Gallatin Rd..I took the phone back wihin my 14 day return window..told I had to pay a restocking fee..that the phone is not useable..that is funny..3 day sale on certified used phones!! What a scam! I plan to return it anyways...the sales office gets a rating of 0 Sydney Faulconer, Nashville, TN

I am very disappointed because i am being charged for the use of a USB number that i used when i had my Dell laptop. I had to purchase a new laptop and the store in Lancaster, sc told me i the old USB would not work on the ASUS laptop so i had to buy a new USB for the ASUS laptop. I am being charged a fee for a USB number that i cannot use plus my cell number and the current wireless USB. I want this taken care of immediately!!!!

Verizon I called in the first time about poor cell phone service on May 29, 2011. As you can see way too much time has went by with nothing being done. You tell me that we all live in a no service zone, but don’t explain why our area had great cell service for the 11 years. Doesn’t it throw up a red flag that service around here went from great to poor and the best that you can come up with is we shouldn’t have any service at all? I’ve been a Verizon customer since 2000 and never had a reason to complain and now that we (South Polk County Arkansas Verizon customers) need help and only want our great service restored, you want to take the easy road out instead of finding what the real problem is. You don’t mind charging us the full price for poor service. Why can’t someone take this serious and really look into it. All you see is that we shouldn’t have service according to your maps, so you don’t pay any attention to the rest of my letter. Listen we had great service up until about a week before I called in. During the time that “something happened”, we had high winds (I automatically think tower) also there was a Fiber Optic line cut and the city of Mena Arkansas completely lost all cell service (another red flag, something didn’t get put back together right). Why can’t someone follow through with this? We had great service up until that time. Please contact me with what you are going to do. Phone 479-243-5983 or dandcsmalley@gmail.com . Thank you, David Smalley

Liars, deceptive practices, should I go on. Be smart and stay AWAY from Verizon

Big help, big help. And superlative news of cousre.

Well done article that. I'll make sure to use it weisly.

To Whom this may concern at MI Office of the Attorney General Consumer Protection Division ITEM PRICING Overcharges My name is Robert Johnson, I am writing to file a complaint about Verizon Wireless I entered into a contract for internet wireless service in Jan, 2011 of this year. I had to purchase the Version 3g Card adapter for over $100.,00 to connect to the Verizon network. I start my plan with paying $50.00 per month for 5GB of services, and I can down grade any time to the $35.00 3GB plan anytime, or Increase my plan at any time, up to the 10GB for $80.00 per month. Recently I contacted Verizon to increase my plan to the 10gb for $80.00 because I recently started an online business, and college class online with Argosy University, presently where I live, there is no other available internet services provider to my knowledge , this is one of the reason I entered into this contract with Verizon. When I try to up grade to the 10gb service, Verizon inform me that I would have to pay another $199.00 for the 4g Verizon Card adapter , and would not increase my service to the 10gb services. I belief they entrapped me into a contact with knowledge they will try to get me to up grade to their new technology the 4gb adapter card. To increase my services June Verizon internet charge for 30 days for my internet service was $275.06 to maintain access to the internet, I believe they are overly pricing there internet service, cause undue financial harm or taking advantage of individual who have no other means of accessing the internet. I hope you department is able to assist me with this matter, If you need my Verizon account or for any additional information I can be contact at information below, Thank you for your Time Robert Johnson Bob Johnson SR 7321 White RD Lot 128 Muskegon MI 49442 Cell phone 231-726-8605 Email rwjohnsonsr@live.com Or robertwaynejohnsonsr@live.com

Crooks and liars

Hello my name is Keisha. I have had horrible experience with verizon. I had the bright idea to switch from sprint to verizon and it has been nothing but problems.. I have never recieved any bills from them and i dont pay my bills online. So my acocunt went past due without me even knowing it. THey said they had the correct address and they sent it out. The first time i called in the guy was supposed to send me out a new statement also told me i had 30 days to pay the past due ammount.So month two comes around still no bill from the current month or the past due ammount they then decided to shut my phone off. Then told me its my repsonsibilty to get the bill i need to go to the store. They would not turn my phone back unless i padi 500 dollars..Said there was nothing they could do to help me. And the manager then proceeded to hang up on me

As a customer with Verizon for over 15 years now I was surprised when I went into a local store for help with a phone upgrade to find that not only was I denied the upgrade but that even the loyal customer department was only willing to compromise and allow me to upgrade to a phone that is already behind in technology. I had Verizon DSL, home phone, wireless phone and their connection through DirectTV. They just sold the home phone, DSL, and DirectTV to Frontier a few months ago. But I still used those services with Verizon for many years. I have a cheap phone that I think I paid $50 dollars for and got the second phone line for free. I signed the usual 2 year contract as I have done for years now. I have never asked for anything from Verizon over all of these years. I wanted to upgrade to the new 4G phones but was told I was not able to do so at the discounted price that even new Verizon customers receive. Because I had not had my old phones for the required 20 months before being eligible for a phone upgrade I would have to pay the full price for the phone. Full price $600+, the discount price $309.00. Now if I already owned a smart phone then I would understand the denial of an upgrade. But what they are telling me is that I cannot move into the 21st century technology because I haven't had my current phone for 20 months. I not only did not need the smartphone at the time I purchased my cheap phone but I could not afford it. I have more than paid the company back for their cost of the 2 cheap cell phones with my bills. I currently use the minimum minutes plan available which for loyal customers is 550 minutes. We usually use less than 40 minutes a month. I believe 80 minutes was our highest. (I should mention that we have had these cheap phones for over 9 months now.) As far as I'm concerned comparing my cheap phone to a smartphone is like comparing apples to oranges. They've already made back their money for the discount payment of my cheap phones and with the unused minutes. Still I was denied help from the in store employee who told me to call customer service. I talked with customer service and then asked for a customer service manager. While the manager was polite he could not help me and transferred me over to the loyal customers department. The loyal customer representative said she would accommodate me by allowing me to upgrade to a 3G phone. I would have to sign a 2 year contract for a 3G phone and not be eligible for an upgrade for 20 months. I said that was not good enough and she asked why not? Anybody with a brain should know that technology changes at a rapid rate. So if I settle for the 3G (which by all accounts according to friends who now have 4G is slow and not even in the same league as the 3G) and cannot upgrade to the 4G for 20 months then who knows what new phones will be out by then? A 5 or 6G? By accepting the 3G I would already be behind in technology. By having to wait 20 months who knows how far behind technology I would be. As I stated previously if I already owned a smart phone then I understand why they would make me wait for my eligible upgrade date. But to make me keep a phone that is an apple compared to the orange is ridiculous. They would make so much more money off of me by allowing the upgrade. And corporate should think of it as a way for them to take the lead in a competitive market by offering to allow those that have been loyal customers to upgrade to smartphones earlier than the usual 20 month upgrade date. It keeps good customers and makes them more money! It's an incentive to bring other people to Verizon wireless because people will see this as a good corporate gesture. It would show true loyalty to customers not customers loyalty to them. I would have to look up the stats but I'm sure Verizon wireless is not in any financial danger and this would be one step to make them look better than their competitors. I highly recommend to those who have the opportunity to switch wireless services to do so. I am in the unfortunate position of living in the country where only Verizon phones work. But that doesn't mean I don't have a second way around this dilemma! One final note for those of you unhappy with Verizon. It would be cheaper for me to pay the penalty to discontinue Verizon services and to then go to another wireless provider and get the 4G phone and plan and still save money from paying the full price for the smartphone at Verizon! A final P.S. I believe the phone number for Verizon corporate is out dated. I don't know about the address.

I am writing to your company pretaining to the serve we received at the Retail store at Hollywood locatiion. My God mother and I went in to bring her phone in, because she was having problem with her battery. The manager lied and told us he did have any in stock. My god mother is 81 years old have been a customer for many years. He had the nerve to send us to the store own whilshire blvd. We found out he had the battery in his store all along. I think it is very poor customer service. I will never reccomand your service to anyone. Soon as my contract is up am going to go to another carrier. He is a jerk for doing this to people. I would like to see more Afican American and asian working at yours stores. The latiino is running your business to the ground. Wake up and hire more people of color. This is America the United States not mexico.