Verizon Wireless Corporate Office & Headquarters

I just wanted to say I am very disturbed by the fact that porn is being sent across the airwaves! This is horrendous! I opened my husbands phone & what did I see? Another woman's ellicit porn or her breasts & vaginal areas! How disgusting! I am reporting this cellphone number to you in hopes that you will discontinue this sick womans porn affair! Here is her number: 7854103609. Here name is Tonya. Please restrict her from being allowed the use of a phone if this is what it is going to be used for. I don't want my children to pick up their fathers phone & see that disgusting sight! Maybe you should start monitoring these video msgs & such a little more. I know they monitor the internet but maybe they should consider the phones now too. Guaranteed I am shutting off my service with verizon. Her number will be blocked too!

i been with verizon for few months and i use to be with sprint. now verizon is the best service i been having better customer service and people actually try to do what they can instead transfering over to some one else. sprint is the worst service i had and never again will i go with sprint. just to let other people know do not get sprint what ever u do its like signing your soul to the devil problems after problems.

Given a choice, I would not even have given one star. This company has the poorest, suckiest, customer service I have ever seen. I had called earlier in the year to ask that VZ Navigator billing be stopped as I had bought a Garmin after VZ Navigator consistently sent me into wrong areas. I was told it was removed. Today, I was told that the former rep had given me a one month fee waiver, but had not canceled the service as she told me she had. I was told that by paying my bill, I had agreed those charges were correct, and that I was at fault. This charge was not listed on my bill. The rep "graciously" offered to return partial fees, but when I demanded to speak to a supervisor, she informed me that she would not give me the refunds if I spoke to her supervisor. I still insisted on speaking to the supervisor ( for other reasons too that I will tell next) and I had to wait 35 minutes before this "supervisor" finally came to the phone. I was on the phone a total of two hours. Keep reading...... I Initially had called tonight to change plans and find out when I renewed my phone recently, that I was on an old outdated plan and now Verizon offers better priced plans that would have fit my needs better. I was not informed of these plans at my contract renewal and discussed the different ones with her. I decided and asked her to future date a plan change for me and next is when she dropped the bomb about being billed for the Navigator services I previously requested to be removed. After being given such a hassel over the Navigator charges, and feeling her promise to send me something in e-mail stating what I got on my new plan and the charge breakdown would not be done as promised, I requested that she cancel the plan change which she assured me she did. She finally got me ( reluctantly) to a supervisor, who was no help whatsoever and kept telling me I was wrong , etc etc. I asked the supervisor to make sure the other rep had canceled the future calling plan change and she assured me that she, the supervisor, had canceled the request. I pointed out to her that the other rep had also promised me that the plan change was done and that I had been lied to again just for the sake of selling phone plans. She had nothing to say about that. The final blow came when I had them check my rebate, which I was initially told was $75.00 by the rep that sold me my new phone. Much to my suprise, when I got the phone the next day, the paperwork in it only authorized a $50.00 rebate. When I pointed this out to the Supervisor today, she told me that I was wrong. I then find out that my rebate papers, which I mailed on 5/4/2011, in frontof a witness that saw all the right paperwork sealed in the envelope, was missing several pieces of documentation with my personal information on it, including the upc off the original box that is required to get the rebate. Since these papers were all stapled together how is it they lost 3 of the 4 items needed to get my refund. As of June 15, 2011, I had not received a rebate card or anything from verizon stating anything was amiss. Convienent that they waited until after the rebate was over , isn't it? Verizons solution? Send me to another automatic phone cue where I got no help whatsoever. An oh, by the way, they like to record their customers, but customers can't do the same thing back so we have proof of the lies that are told to us. My next letter is going to the Attorney General's office, thanks to the previous posters for the information. I'm sure with the cases listed here, and the thousands of complaints on various consumer websites, getting some results is possible.

Hello my name is Morris Spigner and i have been with Verizon since 2003 and now i will tell you why i will be switching to ATT in December. Over the past seven years i have paid Verizon around 23,000 dollars or more and as a client i expect not to be lied to. On June 10 at 3:22pm PST ie. California time i called Verizon concerning my bill and charges that were discussed in May. After 53:01 we finally got the issue resolved and he told me that if i upgrade one of my phones that it would be free my plan would not change and that it was not a smart phone. I had the phone mailed to my Niece in Carlsbad and She was very thankful. When we tried to connect the phone it did not work. So i called Verizon and they told me that my plan would change and my payment would go up because they consider the KIN 2 to be a smart phone.I told them that they need to keep my payment the same and they said that i have to pay more money or tell my Niece to turn the phone back in (of course i would be humiliated if i had to tell her that) so i asked to speak to a supervisor and she put me on hold while Bruce Francey reviewed my account. 10 minuets later she said that there was nothing she could do and the Supervisor did not have time to talk to me and said that she would have him or Anthony Muldrow call me back within 48 hours. I told her that i would give her 48 hours before i bad mouth a company that i have been extremely happy with for 8 years. In December the contract will be up on 3 of my phones and i will pay the extra 175.00 to cancel the KIN 2. I have had ATT for internet for many years and i will get 4 iphones even if my payment is higher i will switch to a different company. Reason: I will not do business with a Company that is dishonest. In 48 hours if i dont get a favorable call back i will tell everybody i meet why i left a dishonest Company like Verizon. I am a Man of my word. I was very happy with my Plan and now it is gone. I am very sad. My number is 949-275-6390.

Have four phones live in Wyoming far from our family in Ohio and every time we have a problem they send us refurbished phones that do not work. We are still under warranty and the phones break. They do not car they treat people like shit and want us to keep paying over and over. I call 611 and they are rude as can be I am done with verizon.

I upgraded my phone on 1/24/11 from a regular phone to a smartphone a Samsung Galaxy S. From the day I got it the phone did strange things like shut off and then when I went to chare it at night it wouldn't shut off, jumping screens, chiming when I didn't have an email or any kind of message. I went back to the verizon store where I purchased it and they told me that I just had to get used to the phone as it was something new to me which I said I understand and thought they were correct. Fast forward to now 4 months later and about a dozen trips back to the verizon store and I got every answer like the system is updating and installing new software and other garbage. I asked for a new phone and was told that there is nothing wrong with my phone. A technician never looked at the phone they played around with it like I have been doing. The problem seems to be in the connectivity of the internet to the phone. A week ago I was out and my oldest daughter sent me a text message with a picture. I tried a number of times to download it but kept getting the message "Check your internet connection". I realized that I was out east on Long Island and figured that there might not be alot of cell towers there so I waited till I got home and tried it again and got the same message. The next day I went to a new verizon store that just opened in my neighborhood and had the technician look at it. She tried a bunch of different things for about 20 minutes and then she told me that there is an internal problem with the phone and she is ordering me a NEW one which should come by Fedex in 2-3 days. The phone came and I opened the box and to my surprise the phone said "Like New Certified Replacement". Well I didn't buy a LIKE NEW phone I purchased a NEW phone. I contacted customer service and got a run around and lots of double talk. I was told that like new was a new phone that someone opened up but didn't want it and legally Verizon can't sell it as new anymore. They told me if there was anything wrong that Samsung the manufacturer gives it a very stringent going over and sends it out as new. I was also told that if I wanted a replacement I would have to go directly to the manufacturer Samsung and take the issues up with them. Verizon claims that Verizon manufactures the phone and Verizon just uploads the software for them. I told the representative that I bought the phone from Verizon and not from Samsung and they should be dealing with the problem I shouldn't become the middleman.Currently the "Like New" phone is still sitting in the Fedex box and I will not activate it. I WANT A NEW PHONE. As I told the customer service rep this is not just a phone but a COMPUTER and I want a new one not a replacement. I think that Verizon should wake up and start dealing with good customer relations and not just trying to get a phone in everyone's hand. If this issue is not resolved to my satisfaction when my contract is up I wil go to another cell phone company and during this time while I wait for the contract to end I will get rid of the smartphone and get a regular phone. Shame on Verizon Wireless for losing sight of good customer service and satisfaction.

I have never had a cell phone service with such crappy, bogus, scamming service. I downloaded a ring tone for $1.99 like the website states, and yet they billed me $30 for the download stating that it is $1.99 per megabit and the song was 15 megabits.Everytime I call they will not let me speak to a Supervisor. I listed my friends and family (top 10) and they said the computer did not accept the numbers and kicked they out so the following month my bill was $700. When I called they said, "I see where you were in friends and family, but it only accepted one number. It is your responsibility to check your billing and numbers to make sure they do not get booted out." So, now I have a cell phone service where I have to check my verizon wireless everyday to make sure I am not getting screwed. So today i check my verizon wireless, it says I have data charges, but I haven't done anything. I call to ask them why I have data charges and they tell me they don't know, but expect me to pay for it????? I do not use the internet, I haven't downloaded anything (songs or ringtones) and yet they continue to charge me bogus fees and so conveniently kick out my friends and family numbers when I am under the impression they are "free" talk because they are on my friends and family?!? WORST wireless service EVER!

I was having a problem with 2 cell phones and was in need of 2nd replacement phone. I went into 2 local stores and spent a lot of days back and forth on the phone with Verizon and parts department and Assurion trying to recifty it. Finally, about 1 monthy later I spoke with a representive named JD, who quickly understood what the situation was and how to solve it. JD deserves a "raise" TODAY! He quickly and intelligently assessed the problem. I am expecting my replacement phone and accessories tomorrow. I hope I'm not speaking too soon. Yes, I have had expremely poor and incompetent customer service by other reps. Yes, I've been hung up on. Could this be too good to be true? If I'm dreaming, I don't want to wake up! I'll see soon if all goes well with the 2nd replacement phone. Brenda Dugan

Disappointed in Verizon period!! Have had a credit lingering in the amount of $161.11 for charges put on my bill I did not autorize!! I was told to receive my credit I had to pay them...ok, that would mean I paid them twice so what is the point of a credit? When asked to talk to a supervisor she hung up on me!! Total crappy customer service! I encourage all to not go with Verizon because of overcharging and lack of customer service!! Best source of business is word of mouth and I have been telling all my friends and family about the treatment I got from them and all are thinking of leaving Verizon and taking their business somewhere else where a customer means more!!!

Verizon Wireless is horrible, all they want is for your to sign a contract. if you have problems with your phone and your not near your renewal date they want you to pay full price for a phone which could be 400 to 500 dollars. i went through 5 refurbished phones and all they could say is that they could sell me another one, and i have been a customer for 15+ years. i would stay away from verizon.

I have had six phones in less than two years. I have had 3 blackberry storms, and I have also had 2 droid eris. I am expecting a certified pre-owned droid x in a couple days. I have filed complaints with the Georgia Governor's consumer affairs dept. The majority of the customer service reps are rude, arrogant, and incompetent. I accepted a certified pre-owned phone because I am tired/drained at this point. The 3 blackberry storms and the 2 droid eris were brand new, but they were all defective. The problems I had were numerous: 1. touchscreen would black/white out 2.ringer would not work...I missed many calls due to this malfunction. 3. constant error messages when I tried to send a text or receive a text message. 4. I would receive the same text messages repeatedly 5. automatic dialing of phone numbers in my outgoing/incoming call history. 6. The internet service was terrible with the previous five phones. I would try to research different websites, and the all five previous phones would automatically switch from the internet to the home screen. I have spoken with corporate summer of 2010, and I was previously advised that my contract would be terminated if the fifth phone did not work. I am on my sixth phone, and it's a certified pre-owned wireless device. The customer rep I spoke with had the audacity to say Verizon replaced all five phones as a courtesy. I immediately expressed my dissatisfaction. I have rights as a consumer, and I have also contacted an attorney to help me deal with Verizon. I pay over $135 per month for so-called unlimited service. I'm paying for Verizon's products and services, and I am not getting what I pay for. I expect exceptional service when I call customer service, the majority of the supervisors/reps are primarily concerned with profits...not customer satisfaction. The customer service rep that switched me from the three blackberry storms to the droid eris didn't advise me my contract would be extended if I accepted the first droid eris. Verizon is all about profit, they could care less about the satisfaction of their customers, I would like to know if anyone else has had success in terminating their contract with Verizon.

Verizon used to be the only cell phone company that worked when I was in the middle of no where. NOw it is the only cell phone company that doesn't work. I have been a customer of verizon since I was in diapers and now i want out of my current contract. I spend numerous work hours on the phone with technical support to find out the next time i call for support and provide feedback on their recommended solution there was no log of my previous call for help. In addition, in the past year, I have received four new phones. I don't understand what I can do to discontinue mismanagement of work-hours to sit on the phone with customer service besides ending my current contract. I'm sorry. I love verizon. But, my family has to eat. I can't lose my job. I do admit I travel a lot of work and they are to very low populated areas and it is tough, but it shouldn't be this hard.

I needed to extend my payment to the 27th of the month. I called customer service and was told to go through the automated system. Upon doing so it deducted my payment right then and did not give me the option to set a later date. As soon as my payment had been deducted I contacted verizon once again and told them this. I live paycheck to paycheck and the payment would leave my account negative plus I would have to pay a 35.00 insufficient funds. The second person that I talked to at verizon stated he would have the charges reversed and the money put back into my account in three days. Five days later and 35.00 poorer I contacted Verizon again to be told that the request to have the fund reversed had been rejected. They can send you an email to remind you that your payment is due but they cannont send an email to let you know that you are screwed. If i did not have 5 accounts with Verizon that are under contract and my company is also with verizon. I would switch back to AT&T. I hope you can hear me now. No one else there did.

Where to begin??? I have been an excellent customer of Verizon Wireless since 2003. I was transferred with my job and switched from At&t to go with Verizon wireless...BIG MISTAKE! Throught the years the customer service was adequate however, in Oct. 2010 my Verizon LG phone just came apart, it would no longer charge unless you stood there and held the phone and pushed the charger into the phone. I have always carried the insurance so I honed Verizon. The c/s agengt said I was eligible for a free upgrade so I listened to what was a vailable and made an assisted choice of the Samsung Intensity 2. In a few days I recieved the phone but it did not have a battery included. I phone Verizon and was told they could send one out or I could go to a local store. Well, I live 150 miles one way from the closest Verizon store. We made the trip the following weekend only to be humiliated and insulted leaving without a battery and wasting 4 hours of my time and gas round trip. The following day I poned Verizon and told them of my plight. They gave me the run around about a contract that needed signing etc... before they could move forward. I waited about 3 weeks to receive the contract. Then they charged me $300 for the phone because I did not activate the phone and did not sign the contract. The account went into collection. I made call every other day to come to some resolve. They continually lied to me by telling me they had sent over 12 contracts to my address, yet none were received. Curiously, their nasty deliquency letters and monthly statements kept coming and I paid the monthly bill to eliminate their reorting me as a credit risk, all while not having any service or use of a phone. I kept calling and I was made promises of resolve but as of today 5-19-2011 nonething has been done to resolve the contract issue. They turned off my phone in 2-2011 due to the contract issue. I finally received the battery in March 2011 but I do not have a contract and I do not have service. I have been working diligently for the past week and yet to have resolve. My wishes are simle, if they want to retain me as a customer, I want the contract sent Fed Ex on their dime, I want a refund of service paid for that were not recived and I want the romised $50 rebate and the car charger as well. These are all promises made during this time of being treated like the redheaded step child. I hone other carriers and they are willing to bend over backwards for my good business and I may just send back this phone I cannot use and go with another carrier. My only concern is not being able to keep my current cell phone number, Verizon will not release it even though I have paid to date and I have a ZERO balance. I have tried reeatedly to get a supervisor but not one will return my calls or e-mails. Today I am sending a certified letter to Verizon wireless Corp. Verizon SHAME ON YOU!

it sucks when you get on your way to school and you find out that your phone is cut off and that they will not turn it back on for just a week until we pay the bill do not go with them go to someone else for a phone company

No more one year early upgrades how sad

I just received verizon on 4/27/11. I am ready to leave. Verizon reps are liars. They offered me a certain price for internet and phone, and when I called about my bill, the supervisor says that verizon cannot offer that price. I am through!!!

fuck verzion

I have been a customer of Verizon for 5 years. I have now decided to move my service elsewhere. Last year while I was deployed to Iraq, my son started having problems with his wireless usb. This was the third time in 10 months he's had the same problems with this product. After spending an hour on the phone to customer service rep, they finally told him to take it into the store. My husband took the device into the store and was told Verizon no longer carried the item. They offered him another kind to replace the one they no longer carried. They bagged it and my husband left the store with it. Once I came off deployment in March, 2011, I had my phone status changed from Deployment hold. When I got my first bill two weeks later, not only did they change my contract date for the usb from month to month to June 2012, but they changed my contract date on my cell phone to May 2012, supposedly because off the year I was deployed. After speaking with the CSR, I told them as long as I paid the $9.99 monthly (while I was deployed) my contract date should not have changed. Once I got that straighten out, I went to the wireless USB. I was told since it was a different kind, then it was like doing an upgrade. I reminded her that they no longer carried the type that I had, so because Verizon didnt carry the same product, I have to be penalized for it. She stated if I would have had insurance then, that would have covered it. THE THING IS...I DID HAVE insurance. Then she told me the insurance didnt cover it because it wasnt lost or stolen and the manufacturer's warranty had expired. Remember... this is the third time in 10 months that this product had to be replaced. Now I am trying to contact corporate offices but cannot locate a contact number. NEXT STEP...CLASS ACTION. I have several military buddies that either had problems with Verizon products or they are having problems now with Verizon's product.

ANYONE GIVING THIS RUDE, MONEY-HUNGRY COMPANY A FIVE...IS OUT OF THERE MIND. I DESPISE Verizon. I worked for this awful company for a dozen years from 1989 to 2000 in Philadelphia on the Residential Service side. My, MY how things have changed. This company doesn't give a damn if you live or die...so long as they can make $10 on the cadaver. They're EASILY the sneakiest company (as far as heaving charges on your bill) that I have EVER seen. I spoke to a spokes-hefer named Debbie today...who was the dumbest (in terms of customer service) person I have EVER talked to. They STEAL money from you...and then offer to give you HALF the money back as "good customer service." The WHOLE corporation's a PONZI scheme What happened to ""positive tone and manner" Verizon? Oh you forgot that? You also forgot to give a damn about your customers? Awful. Find ANY OTHER CELL PHONE COMPANY...but BY-PASS Verizon.