Verizon Wireless Corporate Office & Headquarters

I have been a customer for 11 years with three lines! I have two teenage sons and they exclusively text so I have always had unlimited text messing on our plan. Last month, somehow? someone hacked into my online account and deleted the unlimited text messaging. GUESS WHAT - I RECEIVED AN 800.00 BILL!!!! When I called customer service I was told there was nothing they could do and I had the pay the full amount. I asked them why was I not notified that my plan had changed. They said they sent a notice, which I never got - and when they showed it to me at a Verizon store it said nothing about the unlimited text messaging being changed. I explained to them that I had to be insane to take that feature off our account knowing that the charges would run into the hundreds of dollars. I asked them to look at the account over the years and see the pattern. My kids text, they do not call. In addition, if Verison was such a great cell phone carrier why didn't they notify me that this would not be a good choice?????????? I offered to pay the bill without the text charges and the additional unlimited amount for each line. AGAIN, THEY REFUSED TO HELP ME AND THEN TOLD ME IF I DIDN'T PAY THE BILL BY MIDNIGHT THEY WERE SHUTTING THE PHONES OFF! That's fine with me. Customer service IS NOT their main priority!

VERIZON WIRELESS HAS TREATED ME BADLY AS A PAYING CUSTOMER-- LOCKED ME IN THEIR RETAIL STORE AND I LIVE IN EARTHQUAKE COUNTRY, ORANGE COUNTY,CA. THEN 3 WEEKS LATER ORDERED ME OUT OF THE SAME STORE WHEN VERIZON CUSTOMER SERVICE SENT ME THERE TO PICK UP MY SAMSONE DWARD PHONE. I THEN CALLED THE WESTERN REGIONAL VERIZON OFFICE IN IRVING, CA. I THEN WAS TOLD BY EMPLOYEE BERADETT TUCKER IF I DID NOT CARE FOR THE WAY VERIZON WIRELESS TREATED ME-- I SHOULD SEND MY PHONES BACK TO VERIZON WIRELESS IN FORT WORTH, TX I SENT 3 PHONES THAT I BOUGHT THRU VERIZON FOR BIG DOLLARS-- I STILL HAVE THE TRACKING NUMBERS FROM THE FED EX EXPRESS BILLABLE STAMP THAT VERIZON WIRELESS SENT ME BUT I NEVER RECIEVED CREDIT FOR THE PHONES. I HAVE REPORTED THIS MATTER TO VERIZON MANY TIMES. NOTHING WAS EVER DONE ABOUT THIS MATTER. WHY??? WHY IS THIS ALOWED TO GO ON AT VERIZON WIRELESS. I HAVE PAID MY BILLS VIA AUTO PAYMENT YET VERIZON WIRELESS TREATS THEIR PAYING CUSTOMERS THIS WAY.LET ME HEAR FROM YOU. JAMES GAFFNEY 2108 MIGNON WAY, PLACENTIA, CA 92870 714 993 1583

I have nothing but trouble with verizion,they must hire a bunch of third graders to work in the call center. I had a phone which sounded like I was in a tunnel,when you talked,I called and after 3 calls to 3 different people recieved a replacement phone,It didnt work,called again and finally recieved another phone,then the battery started going dead,called verizion they dont have the battery,another 3 calls and I got a replacement phone,with no battery,back,or charger.Called again was sent another back and battery still no charger,finally recieved charger but having to charge phone at least 2 times a day,I bought and paid for a new phone and recieved a reconditioned one whichn doesnt work,called several verizion stores to get cooperate number,but supposedly no one has a number. I am beyond upset now and cant get any thing accomplished,wanting to cancel service but am not willing to pay to do it,verizion is just another big company that is screwing the customers.

Have been a Verizon customer for many years. Upgraded to a Droid Razr about 8 months ago and am now receiving texts from Verizon that I need to "activate" my phone I have been using all this time or face a $450.00 chargeback. Called customer service and they advised it was because I didn't sign the customer agreement contract when I went through the upgrade process. This really ticked me off...that Verizon has the audacity to threaten me with a $450.00 charge for THEIR failure to have me sign the appropriate paperwork. Now I have to go back in and sign paperwork and spend hours of my day off dealing with THEIR error. I have always had to eat my own mistakes and then I learn from it...apparently Verizon does not have to do this. Switching first chance we get.

@Anya - Uh, you have some misleading info there in your comments. You say Customer Service is always bad when you don't get what you want. Not true. Customer Service is bad when the rep is downright rude to you, even when you understand what the situation is, and obviously the rep doesn't and is not listening. So get the halo off your head Anya.

1 star is being considerate....I bought my first iphone the end of april this year. The end of may i was experiencing my phone all of a sudden not playing txt tones, if i made a call i would have to put it on speaker to hear it ring, the ear piece wouldnt ring, my music wouldn't play...i took the phone to verizon immediately, and I was in and out in 5 minutes. there was no diagnosis procedure, there wasn't a moment to try and figure out what the issue could have been. My brand new, one month old phone, was being "replaced" by a refurbished phone. I JUST PAID OVER $200 for the best of the best, and it's only a month old, i didn't do ANYTHIGN to hake this happen, and you're sending me a PIECE OF SH*T PHONE!!! (i didn;t know it was a refurb un til i got it) so i get phone #2 in the mail promptly 2 days later...within 24 hours the phone was randomly shutting off on me...again i went back to verizon, the employee asked what the problem was, proceeded to tell me that if they could not reproduce the problem, they wouldn't send me another one....EXCUSE ME #1 I;M PAYING INSURANCE ON THE PHONE, AND #2 ITS STILL UNDER WARANTEE....if something is wrong they should do the right thing, AND FIX IT!!! the employee then proceeded to look into the censor to detect wetness...she says outloud to another co worker "does this look pink to you, or is it me" her other co worker proceeded to shrug it off, say it was fine, and tell me to go to the apple store. THE CLOSEST APPLE STORE IS OVER AN HOUR AWAY FROM ME. this had gone on long enough, needless to say i get to apple, they were FANTASTIC, i learned that my first issue could have been solved with a software update, and i could still have my brand new phone i paid for. the KICKER you ask? the wonderful man at apple CONFIRMS there is INDEED water damage and because of that I NOW HAVE TO PAYYYYYYY ANOTHER $200!!!!!!!!!!!!!! WHEN I DID NOTHINGGGGG WRONG what would you do?! really...go back to verizon to get ANOTHER piece of shit, or pay and get what your money should have bought you the first time. BOLOGNA and they will hear from me!

Okay, so VZW just siphoned $770 out of my bank account without me authorizing the payment. Any suggestions?

you all are ridiculous acting like they are out to "get" you. If this was your company you would have the same principles and you cant say you wouldnt because you'd find yourself bankrupt. Its obvious what is presented works because Verizon is the largest cellular company for a reason. If for some reason you think that you'd be able to send out a BRAND NEW phone to everybody who "THINKS" their phone is dysfunctionable then by all means go ahead and lets see how far you make and I will be there to laugh at you when you are living in a roadside ditch under a bridge. Heres an idea, gather a little information and ask questions before walking into a place and signing your name to TERMS AND CONDITIONS that is on the website and in the agreement you get when you purchase the service. Chances are you are just going to find something wrong with another carrier then you find yourself again being an interent thug behind your computer writing reviews cause you dont take the time to know what you are signing your name to. GET REAL PEOPLE!

I need to get email or fax and office numbers to anyone at verizon wireless that may care about a customer been with them for 7 years 250 -280 monthly bill just like all of us and now they are trying to bill me for a 4 month old defective droid razr at $299 I have the insurance so if it was damaged i would of when thru Assurion because that is why I pay for it. They have a policy that what ever the return center says goes and they can not contact or get equipment back so bascially I am at the short end of the stick here and to cancell my lines will cost over a thousand. I am trying to locate any corporate numbers in the south jersey area. Any help would be great. Thanks

Verizon is a business and the primary function of a business is to make money. Long time customers(me) have gotten so used to getting any and everything from Verizon that they are going into shock when they are told NO for the silly demands they make. What company do you know will just give you a new prodcut because something else that YOU purchased stopped working...NONE!! Learn to READ the fine print, dont just sign your name and then go dumb when you are confronted w/the terms of the contract that YOU the consumer signed. Everything Verizon tells you is in PRINT on the WEBSITE for you to READ!! Customer service is always going to seem bad when you dont get what you want, hear what you expected or JUST DONT LISTEN!! Ive been a Verizon customer for over 15 years. I have called because of defective devices, bad phone reception and billing issues, but I call when I'm calm , able to LISTEN to what is being told to me, and I make sure to have plenty of TIME to get my issue resolved before letting that agent off the phone. I dont want to make several calls for the same issue. I also make sure to go over my bill w/a fine tooth comb EVERY month, not just the months where the amount is unusually HIGH. The bill comes out every month, LOOK at it!! Lastly ask questions!! Everyone is on a blog because of something they say, heard or had happen. The best consumer is a well informed one and one who ASKS questions!!

Ask Verizon Headquarters if you can locate them what their practice of "OPTIMIZATION" means. Sounds good. Actually, it slows your service down to a crawl at busy cell cites if you purchased unlimited Data at a fixed price. They grandfather you in for the data but make your service virtually unusable. Would it not be far better to tell consumers that they no longer offer unlimited data for a fixed price rather than to say "You are a valued customer, so we are honoring the terms of the original but now expired contract." But not saying, "However, if you are among the top 5% of users on the old unlimited plan, we are slowing your service down to turtle speed at busy sites." Apparently, Verizon does not understand the concept of the LTV or lifetime value of a customer. I've been one since the '90's and never left them even when I was offered liberal incentives to do so.

Verizon customer service I talked to was very nice, but was no help. 4g for computer would not keep the signal, verizon tech said the tower closest to me was only 3g but they are still going to charge me a cancalation fee for a device that will not work properly, even with their own techs stating it wont work properly, that is poor business, and when contracts are up on my phones, i will switch to another company. I just don't understand why I should have to pay that, customer service said if i got someone to take over the line, I would not be charged, sorry verizon I am not a sales rep for you and will not recommend verizon 4g to anyone. Verizons sales rep should have checked towers before selling me the device, why should i pay for your pour salesmenship

I use to think that Verizon was the "Best" wireless company out here! I use to promote it to any and everyone. However, I've changed my mind. I'm not for sure if human resources changed their way in hiring someone, but the customer services reps that I've have come into contact with are absolutely horrible. They are not listen to what the customers are say. They are not paying attention to details. I didn't mind paying for "Excellent" services, but now days, I can go to Sprint and pay less money and get the crappy customer that they provided, instead of giving it to Verizon. I've been dealing with not that best customer service from Verizon since Nov 2011. Whatever my bill, say pay I pay within forty days, with no hestiate. But now every month my phone bill is a different amount and no one can explain why. These reps are so condesending. I'm just waiting for my contract to be over and go somewhere else.

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I have a number of friends that work for Verizon and more who are Verizon Wireless customers - I decided to try Verizon to see if they lived up to the marketing. I went to a corporate store and told them exactly what services I was looking for to support my family. I requested that they provide me with estimate on the monthly cost and recommend phones based on the family needs. The first concern was that Verizon really pushes the Smart Phone. For a family of four to have smart phone service it would cost around $300 per month. This is just not acceptable, my family does not need smartphones with a $30 per data plan per phone. The phones prices compared to other providers was also much higher. But, we continued to discus our options with the sales rep - who recommended getting the Blackberry Curve for my two children because it had a data plan special for $10 per month. The monthly fee was estimated to be $184 for 1400 shared min, unlimited text, 1 2 GB data plan and 2 75 MB data plans for the Curves. We were told that we would have 14 days to try the service and if we were not satisfied we could return the equipment. After spending $538 on equipment we went out to try our new service. First, our phones would not pick up signal in our house. Next, the Blackberry Curve data plan wasn't a data plan at all, it was a social media plan. My children are not permitted to have social media accounts - we told the Sales Rep this as we went through how much data we would need. Then I received my bill for 6 days service - the bill is not intuitive, I had to call Verizon to get the final price. My bill for 8 days was $437, of course this included the activation charge, the prorated charges and the next months bill. This was after spending $538 just 8 days prior. After reviewing my bill with the Rep on the phone I found that my monthly costs was going to $235. I was told that each phone was charged 9.99 for lines even though my plan should cover the first line. I told them that value of the service does not warrant the costs - I am willing to pay extra if the value is there but I don't see it. I didn't get the service I was told for the Blackberrys, nor does my service work in my house or office. So I want to cancel the service. They told me I have to take the phones back to the place of purchase. We returned the phones and the manager was very mean - didn't want to discuss the issues and of course they charged us a restocking fee. I am going to file a lawsuit against Verizon - perhaps we should have a class action lawsuit. Verizon is not any different than any other corp in this country - they only care about the $$$. They don't care about customers or employees as long as the top dogs get their bonuses and they show growth to wall street. I am saying this and I am a republican - so you know we have a problem. Our leaders no longer have integrity - it is all about $$$$$.

I thought I was buying an iPhone from an actual Verizon store, come to find out, it was a pseudoverizon store with the big VERIZON sign making the building look like an actual VERIZON store. I think that is misleadig to the consumer and also when they don't follow Verizon's policy on returns. In this case was charge $70.00 for restocking fee. Took the iphone back because didn't support adobe flash. The went to an actual Verizon store and was charged $30.00 for an upgrade, the sales person SCOTT FYFE @verizonwireless.com 4802042274 didn't mention anything to me about it. But then I didn't read my receipt until today 04302012. Also customer service did even tell me about the $30.00 upgrade charge either. WTF Verizon, as long as you get your money, right? So this month in April it has cost me $100.00, will happy f'n birthday to me from Verizon.

Its a shame the CEO of this so called Co. Will not post a working #, Mr mead you sir are a disgrace to your employees and your customer base. U suck big time...

I was a customer with Verizon for 4 years. I recently changed my service to ATT&T because they offer roll over minutes and free mobile to any mobile unlike Verizon who only has free to Verizon holders. They also over charge for everything and soo quick to add charges to your bill as soon as your minutes are up. My 2 year contract was up on April 13th but because I canceled my service 4 DAYS before they charged me the deactivation fee! When I called customer service to ask them about it they kept on repeating the contract issue. What kind of business would do that. As far as I'm concerned that is bad business and they wonder why people leave their company.

"0" stars or Negative Infinity stars!! I was a 10 year customer. Last year bought a brand new phone that, after all the bogus taxes/fees was just under $300. I had the phone, which was BRAND new for 6 months then it began to act defectively. I called, since no insurance, I received a "Certified Like-New Replacement"... HA what a joke ! The 2nd phone (same make/model) was ALSO DEFECTIVE! I called the West Coast Corporate HQ and spoke to Maribel Vides at 949-286-0438 (direct line) who is a Supervisor of the Executive Relations Team. She would not budge tehy would not do a thing for me so I called her a "B". Guess she has thin skin. So then I hung up - I was getting no where. I then got the number for "Tonya" the Executive Assistant to Luis Cruz the West Coast Coro Pres. at 949-286-8900 who showed a little more compassion. She got me in touch with someone else who actually send me a THIRD phone (same make/model), but alas the 3rd phone was ALSO DEFECTIVE !! I called for a NEW phone, not a 4th "Certified Like-New Replacement" clearly they are not "Certified" or "Like New". I got a call from some guy named "Mike" from Irvine located at 15505 Sand Canyon Ave, Irvine, CA 92618. "Mike" told me my two options were a 4th Refurb phone or to be let out of my contract, SERIOUSLY ? This is how they treat a loyal customer of 10 years? So I was unhappy with what he offered. I then contacted Teri Kemp, the Executive Assistant to Daniel S. Mead the CEO of Verizon Wireless 1 Verizon Way Basking Ridge, NJ 07920 (908) 559-4009. She was NOT helpful in the least and very condescending and blew me off BACK to Maribel. Apparently they do not like smart people who know how to contact their executives and they, Terminated my service and told me I had 5 days to "port" my # to another carrier. Further they told me that I can NEVER have Verizon again and should they find out that I have an account they will terminate it immediately. Guess they didn't like how I told them that I was going to post online who they treated me and that I was going to seek out all the other DISGUISTED VERIZON WIRELESS CUSTOMERS so that we can BAND TOGETHER and fight them! If you have any problems with them please contact them at: Try calling these numbers: WEST COAST CORPORATE OFFICE: Maribell Vides 949-286-0438 - she works 830-530 Pacific Time Tonya (Luis Cruz,President West Coast HQ assistant) 949-286-8900 OR you can call the Executive Assistant to the Verizon Wireless CEO - Daniel S. Meade, her name is Teri Kemp 908-559-4009 PLEASE PASS THIS AROUND TO EVERYONE WHO HAS HAS A BAD EXPERIENCE OR ISSUE WITH VERIZON.

i FIND THAT VERIZON ONLY CARES ABOUT MONEY AND THEIR CUSTOMER SERVICE SUCKS. i'M SITTING IN MY HOME TALKING ON A VERIZON CELL PHONE AND THE CALL WILL GET DROPPED. wHEN i PURCHASE THE FOUR PHONES AND FAMILY PLAN i LOOKED AT THE COVERAGE MAP OF THE NEW HAMPSHIRE AREA AND I FOUND THAT I WAS IN A COVERAGE AREA; THAT WAS A LIE. eITHER MY CALLS GET DROPPED OR THEIR IS NO SERVICE AVAILABLE IN MY HOME. IF CONGRESS WASN'T A BUNCH OF CANDY ASS CROOKS THEY SHOULD PASS A LAW REQUIRING WIRELESS COMPANIES TO PROVIDE CUSTOMERS WITH INFORMATION ON HOW MANY TIMES THEIR CALLS HAVE BEEN DROPPED AND THE LENGTH OF TIME A CUSTOMER HAD NOT HAD SERVICE; AND THE CUSTOMER SHOULD BE CREDITED. ALSO MY SON DIED SUDDENLY SO A COUPLE OF MONTHS BACK AND I CALLED TO DISCONTINUE HIS SERVICE AND I WAS NOT INFORMED ABOUT THE EARLY TERMINATION FEE. I FOUND OUT ABOUT IT ON MY MONTHLY STATEMENT. i CONTACTED CUSTOMER SERVICE BY EMAIL AND NEVER HEARD BACK. i HAVE ALSO MADE SEVERAL PHONE CALLS AND NO LUCK. CORPORATE AMERICA SHOULD BE HELD ACCOUNTABLE AND ANSWERABLE TO THE PEOPLE.