Verizon Wireless Corporate Office & Headquarters

All crooks! Where were you, Mary Coyne, when we were being billed for services that we did not even ask for on our cellphone? And now we're going to get back $5? That should salve everyone's conscience.

Hey people sharing information that Verizon will have to refund money to all there customers that have been over charged for YEARS. Yes that right that $1.99 data/usage charge was never suppose to be added to our bills..All those years of accidentally hitting that stupid button on my phone and all those charges will be given back. Only problem is Billing Dept has no Idea How much. They said Corporate is handling it lol When I asked them Which one they have no Idea. So you have to wait for your check and hope they are honest and give you what you have been overcharged. There is a $5.00 fee for them to print you out past bills. So unless you have every Bill you have ever gotten from them its gonna be kinda hard to figure out how much you are owed. HA HA VERIZON GOT BUSTED BY THE FCC ABOUT DARN TIME

Verizon home phone service is the worst service I have ever had. Twice within a month my home phone has had a problem, each time I contact verizon for repair I am told my neighbors service is out also. When I ask my neighbors they have no problem. I live in a very rurual area of Va. I have a disabled sister and a very sick husband, our cell sevice does not work in this area so I need my home phone. Talking to the service is a waste of time .Could you help. my number is 276 495 1557

I bought a verizon phone back in 2008. I was charged eroneous charges every bill, and even have paid close to 1000-2000 dollars for my phone bill. I called Customer service and reported my phone stolen, and they told me it would be taken care of and they would suspend my line for me. Apparently the person who stole my phone was making calls even after they supposedly "suspended my line" because Verizon decided, that I owed them money for a bill that I had already reported my phone stolen for. It is now 2010 and the collection agency that Verizon hired "Allied Interstate", offered me a settlement for the price of $986.00 for a payment of 326.00 dollars for 3 mo's. The representative told me to call him back before the Sept 15th to make sure everything was taken care of. To make a long story short I cooperated with this debt collection and paid over $612.00 on top of the $13.95 fee that they also charge you to take money out of your account. I call Allied Interstate and tried to talk to the representative and they tell me "If I want to speak to him call back in 2 weeks and I was transferred between three representatives. Turns out I am suppose to pay $989.75 on top of the $612.00 that I have already paid and they were going to just debit that money out of my account. The agreement was a scam and so is verizon's bills every month. They charge you outlandish charges for roaming and anything else they can put on your bill. I think the consumers you start a Law suite against verizon wireless report them to the BBB and just spread the word to leave the company alone and let them go out of business which is going to happen anyway if they do not treat their consumers right. NO CONSUMERS NO PROFIT

I agree for the most part that I WILL NEVER EVER RECOMMEND VERIZON WIRELESS TO ANYONE I KNOW. Money is truly the root to all evil and Verizon Wireless lives up to that old saying. What will they not do for a dollar? What happened to good customer service?

First To Randall, That employee that wanted a copy of your driver license, s.s. card and proof of address are all signs of a dirty employee. They wanted these things to steel your identity, so I hope you did not give them copies of anything. This is exactly why I am having problems with verizon. Verizon obviously is hiring crooks and a lot of them. I do not think that there is any kind of screening process in their HR dept. I for some reason am not getting a print out summary of all calls made and recieved by my phone. Verizon is sending me a bill saying that I went over my minutes which I never had done in 6yrs exept one month in 2007 when my grandma was dying in the hospital. Now for the last 2 months they are saying I went over without a print out of my line to prove otherwise. Verizon customer service stated that I would have to pay a fee if I wanted a print out with my bill. Yet I get a print out on my husbands line, but my line the one that supposively went over minutes no print out. I told them I get my husbands and they told me they didnt know why that happened, they also told me they were trying to save trees so that is why if I want one to look it up online. NO I WANT ONE WITH MY BILL!!Then he proceeded to tell me that I get charged a minute for any missed call or any call I make which does not go through (no answer) he was stating this after I had told him that there shouldnt of been any call charged to me until the 16th of that certain month because all the ones before were all x's which means missed or unaswered calls. Before that customer rep I got another one who told me that I would be charged a $5 fee for a re-print to be sent to me. I asked why is it called reprint, that would mean you see on screen that it was printed at one time but I never got it. So that tells me somebody got to it before they mailed it out, so nobody as in me would see calls being charged to me made by somebody else using my phone number. I heard of this before, now I believe it. These employees of verizon are crooks. Is their call centers located in our prisons??? Did this become jobs for prisoners?? Did Verizon get some big tax right off to bring their call centers to our state prisons?? I wish I could talk to one honest customer rep from Verizon. I have been lied to so many times by different reps all the time. I think, NO I KNOW, it is now time for Verizon to close down and now!! But before they do, they should pay back all money owed to everyone who over paid with or without knowing they did. They should also have to pay money to all people who had loss of sleep, agrivation, stress, and wasted time dealing with a situation caused by Verison. Rather a broken phone, billing issues, any bad situation that Verizon did not care about or resolve in a honest way. SAY NO TO VERIZON!!

verizon is a nightmare rip-off company i have had them for 11 years and i am tired of getting rip[ped off and im also disgusted with all their broken phones.

I do not understand the relationship of Verizon and the customers. It uses to be the customers were number one and the goal was to make the customers to feel great and important for purchasing their product/s. The Company would bend over backwards for a customer in the past. Therefore, the old market strategies was built on the sellers take time with each customer, reliable, communicate, honesty and resolve the conflicts quickly and successfully for each customer (the golden old days...now it is greed and they do not give a dam). Today, the market strategies are built on the number accounts that bring in the highest amount of money into the company. The philosophy has changed to the profit minded and do not waste your time with customers...there are more suckers to get than grumping and crybabies consumers. Get their signatures by any means and get out as soon as quickly before they notice what they sign or purchase and realize they made a bad deal. Therefore, once greed comes into play many people's jobs are on the chopping block and they must do what is necessary to get your money. In conclusion, as a customer, I have suffered from this evil, blood sucking and torture technique by the market strategies. I cannot defeat them by myself and I am just one. I would boycott their products and other companies with the assistants of other customers. I would let them know that I am their customer and it they cannot treat me correctly, than their pockets will not be filling with my money. Therefore, no money, profit, and sales will hurt them more than me; which I can do without and look at another company who will treat me, right.

I would not recommend this verizon to anyone even if it was the only company in the planet. I have been having the same problem for about two months. Paying for unlimited service and not being able to use it when I want to. I am paying for service that I can't hardly use. Here is my cell 858-997-9355. Thank you for the headaches and frusteration An unsatisfied customer

HAS ANYONE HAD AN EXTRA CHARGE ON YOUR BILL FROM OB NEWS OR A COMPANY CALLED TEX-MESSAGE. ONE IS A NEWS UPDATE SERVICE THE OTHER IS TRAFFIC. THIS IS HOW THE SCAM WORKS FIRST THE SEND YOU A MESSAGE FOR SOMETHING FREE THAN JUST WITH YOUR PHONE NUMBER THEY START CHARGING YOU 10.00 DOLLARS PER MONTH EACH. VERIZON LETS THEM ADD THE CHARGE TO YOUR PHONE BILL WITHOUT AN NOTICE TO YOU. ON YOUR BILL IT'S JUST LISTED AS TEX-MESSAGE. VERZION IS PART IF THIS RIPOFF AND THEY SAY THEY NO NOTHING ABOUT IT. IM GOING TO CONTACT THE TEXAS STATE ATTORNEY GENERAL.

I have been dealing with things for three months nothing is changing and its getting old you guys are here to work with us yeah right nothing has been happening can you please call me 9379035218

Hi everyone, I have been having major, major issues with Verizon too, for the past year and there is a loooong ladder of ppl you have to go through to get to the top, but dont call customer service anymore, call this #: 678-339-4000. It is the Verizon Wireless corporate number. You will eventually get somewhere here. It might take a few attempts, but believe me, it is way better than dealing with customer service and their rude a** supervisors!

Hi everyone, I have been having major, major issues with Verizon too, for the past year and there is a loooong ladder

I have currently been with Verizon Wireless for over 14 years now; this fact will definately change due to the recent extremely rude and disservice I have been provided with. My recently deceased father's verizon (intentionally not capitalized- they don't deserve capitalization!) account has been in good standing throughout his (rest his soul) association with verizon. I have been dealing via phone, 'customer service' reps., transferred to CSR's "managers", customer dispute dept. , and have also written to the executive and regional leadership depts. all with out any accurate resolution from verizon wireless. I take that back, as of today the executive relations rep. assigned to resolve and communicate with me did state she has addressed my issue by "giving back " a credit to bring balance to zero and close the account. Brief history ....back on 12/18/09 I had requested this account closed and awaited the minor time period between his death and end of his billing cycle to find out what the small remaining balance would be. This balance of approix $39.79 was paid with credit given for "early cancellation" of contract (only after my requesting, demanding, and being transferred to three CSR and their "managers". Acturally, theri was an overpayment to verizon (auto deducted from a deceased person's account even after verizon was made aware of his death and told to stop all deductions from his account). Verizon finally, back in April sent me the executor, a notice that account was closed and statement coincided with CSR's (5 differant CSR's to be exact) statements that account has 0 balance. June came and I receive a bill for 92.64. Again, I must take valuable time, energy to go through this whole verbal process again and again. Am told, verbally of course , due to the fact that noone at verizon is willing to hold themselves accountable by communication via email; only if pressed willthey communicate theri regurgitated corporate word-trash, via snail mail. July comes and they have credited back the 92.64 to his deceased verizon account. August comes and I receive a bill again for 92.64!!! Frigin' amazing that certain individuals are even allowed to anser the phone let alone earn a paycheck while representing an international company which falsly prides itself in theri "customer service"! More like disservice!! About a week ago I began to write through verizons "contact us" option to executive leadership and regional leadership to no avail. Just know each of those messages you send are routed back to the "executive relations" department and never actually reach the intended persons. What a scam!!! I will do all possible to disolve any involvement with verizon, give a true accounting of my disservice and rudeness encounterd by verizon wireless, spread the word, as well as bring over 18 other current verizon wireless individuals (14 of which have business services and personal service through that slime of a company) with me when I part ways wtih verizon wirless. I had told them it was only 5 or 6 persons. Screw verizon!!!! Probalbly won't matter to them, as evidenced by the refusal to abide by their "code of conduct" which employees are supposedly bound by. Remember Enron, Goldman Sachs, BP and the countless other corporations which are made up of individuals and sheepish employees so worried about retrobution from the 'top' that they have forgot how to even deal correctly with their money makers....the customers! Spread the word to everyone you come in contact with...Verizon does have great national coverage but it's carried on the bcks of the completely illserved customers who remain nieve to their true deseptive practives! The end...for now!

I need to speak with someone ASAP i dont understand how a rep can advise a customer something and then does not follow thru when you call back and speak with teh supervisors' supervisor and request for them to pull the call they advise they can't because you guys have to many call centers.. what kind of lame excuss is that... i think a letter to the BBB is really necessary at this time....My cell is 808-216-2068 i have 3 lines with you guys....and the service i have received in the past 2 weeks in totally unacceptable, no compassion for your customers....i would rather pay the early discconnect fees then to stay with a company that does not appreciate their customers.......

I am not going to go in any detail about my situation. However, I can say that choosing Verizon was the worst decision I have ever made! Their customer service is horrible. When asked to speak to a supervisor, they hang up on you, or the supervisor themselves refuse to come to the phone. I am sadden by the stress I have endured with this company! A lesson learned!

how is it that a phone can be purchased and 3 days latter it is dead. Purchased from store and when taken back to store, charged 35.00 restocking fee and sent a certified like new (refurbished device)? I paid for a new defective phone, and sent a used phone with its own issues. Returned this device 3 times. Got 3 used phones. all in a matter of less than 5 weeks. Of course, the 30 day worry free guarantee period was never honored. what happened to replacing a new phone with a new phone? You are a greedy and unethical company. Those surveys you have your customers participate in is a joke and don't reflext the true feelings regarding Verizon Wireless. Sometimes the ratings are good solely because of the customer service agents, not the Verizon Wireless Services. Hope you guys are audited and taken to court because you are committing multiple counts of fraud. The stores that carry your logo are not interested in customer service only if the commission is going to go through for these damaged devices. Everyone should file complaints at their state attorney generals office and better business bureau.

Poor customer service, I have 5 phones, 3 on internet extended services. I have a Blackberry that has not worked properly for 2 years as well as my husband's blackberry. I have gone to the store, personnel rude and did not help me on several occasions, I have called technical support numerous of times, and now the phone does not work at all. I spent 6 hours on the phone with Verison and Blackberry personnel to know avail. Still have no phone. I am still paying for the service, but when my Mother called I finally got $29.95 off for the month because I cannot use the phone. The only solution to my probelm was for Verison to send a temporary Blackberry and then in August send the new Motorola Drouids at the cost of $400. So as long as they take your money then you are a good customer. My family has been a Version loyal customer when bag phones were in use and it was then called GTE. I don't think our loyalty will last much longer, because Version does not care about their customer only their corporate dollars the CEO and top Officers of the corporation can have high salaries. The store personal are the rudess I have dealt with, you must be in the store 1-2 hours before you can clear up a problem, and then they are rude about it. Get it together people you may have the best network, but you have lousy customer service. Everyone can get a new service and then maybe you would treat your customers better.

Hello to anyone that is contemplating getting Verizon as a service provider, the only suggestion I can give to you is take the largest hammer you can find and repeatedly smash you little toe with it. This will give you about the same amount of pain and agony that the customer service and accurate billing service as Verizon does. On to my story. I had the bright idea of moving to Verizon from AT&T after being a loyal customer of AT&T for over 6 years because I was suckered into believing that my bill would be kept the same as it was with the addition of unlimited minutes..... Since then my bill has grown from when i was with AT&T paying 120.00 a month to now with Verizon paying for 2 lines over 258.00, sounds like a steal huh. This is of course in the same ballpark as my bill was with AT&T says Desmond (floor supervisor) at the famous 611 number. I have also noticed that they have somehow been charging me state and local tax for the the city of Olympia Washington when I live in a completely different state. I was told that I need to just pay my taxes like everyone else does regardless of what state it is for by this Desmond, sound fair to you? by the way Washington taxes are almost double the taxes in my current state. I have called corporate tonight and requested a humanoid to return my call in a timely manner and hope to hear from someone ASAP. I plan on returning to AT&T so that I may be treated with respect and as a customer that matters.

I have the LG, and it drops calls constantly, screen goes black & you think it shut off but didn't, and then it does shut off in the middle of other things. The ear piece (I am old fashioned & cannot hear on blue tooth) doesn't plus into this one. I was told tonight that it has never fit in this model phone...I imagined that! LOL I got this new model in March it worked for about 10 days. I got the "replacement" that was "had current software" and that was to correct the problem....it is doing the same thing. I can upgrade to a different phone and do another 2 yr contract...SOBS! Have you all had any luck with the AG or other direction you can point me in? If it is not resolved tomorrow, they are loosing a 12 yr account! This is like dealing with American Home Shield! The customer service people are nice but have no control and are robots. It costs them more money to send a new unused phone (Toni told me that the other day. Her manager wouldn't even talk to me on the phone.) All the AG and other phone numbers are excellent information. Thank you all for posting that information. My cell is 409-673-7103. You would think a Verizon corporate rep would be monitoring this website!