Verizon Wireless Corporate Office & Headquarters

Verizon is by far the WORST cellular service provider I've ever dealt with. I've had Sprint, Alltel and AT&T and NONE were bad. I resent the day Alltel became Verizon. They have only had me as a customer for eight or so month and I've pretty much regretted it since day one! Every month it was something different!!! Corporate here I come.

I very much so agree with the bottom comment (wilma)!!! same exact problem.. ive had 4 droids sent out to me within a month and they all have been defected! what makes matters worse is that you have to go to fedex to pick it up since i have a job and they require a signiture at drop off... and the reps at verizon dont seem to care, instead they just send out another non working refurbished phone. iam ready to cancel my expensive plan rather then deal with broke phones...

I am not a customer of Verison and I have NEVER been a customer of Verison and after the problems I have had in the last two to three months of trying to tell Verison TO QUIT CALLING ME TO COLLECT ON YOUR X CUSTOMERS ACCOUNTS I will NEVER become a customer and I will NOT recommend you as a service that I may want in the future. I cannot contact anyone on the number to call or on the number that you are calling from to tell you to QUIT CALLING ME! I am getting calls from 615-866-0584 asking me to call another number I called the other number and it says if they have reached a wrong number to press * which I have several times then it says if you are (gives the perons name that they are trying to contact) press 1. HEY PEOPLE I ALREADY PRESS THE * BUTTON! And of course it is all a recording. These people are calling me at work three or four times a day, do they not know that this is harrassment? I feel sorry for the customers at Verizon. I am not a customer and cannot get anyone there to listen to me when I tell them DO NOT CALL ME ANYMORE! The customers at Verizon Wireless have my sympathy.

ordered new sevice through verizonwireless.com got four phones and one would not activate due to it was a phone listed on the fraud list that they have. now i have to wait for another two days for a phone and overnight shipping. thats a joke since the screw up on their end i should be compensated with the droid x instead of what they are offering me but who knows fed ex shows up i may say return to sender and go with att instead cause verizon wireless is incompitant stupid people

How is it that if you pay through the nose every month,have two lines (both with data plans of 29.99), family plan and insurance (yes vzw gets a part of that too), are on time, and don't complain, this company only allows you to upgrade one phone at a time? why don't "loyal customers" get the bogo offers for being loyal? It's not like we can take our phones elsewhere,do they think that we would be ungrateful for their small act of generosity? Besides my frustration with that I recently decided to trade my blackberry tour for a droid incredible only to find out that even though verizon sent me an e-mail stating "you've earned and early upgrade" I can't get it anywhere but trough them? I went to shop nbc just to see what deals they had, they offer the incredible free + shipping 9.99 , placed my order and smiled, only to have shop nbc cancel my order because verizon informed them I am not eligible for an upgrade for six more months!!!!!! WTF!? to call them or go into the store is another nightmare.I had no issues with this company until I actually asked THEM for something, apparently customer service is changing to a customers servicing business. "keep giving us money and we'll keep stringing you along.

We were on vacation & had a problem with a damaged Verizon phone--not charging. I called Verizon and was told to go to the closest store in Waynesville, NC; the store did not have the replacement phone & was told the closet phone was in Knoxvill, TN--150 mi away! When I got there, "Oh, we're out of that phone!" 1.. I am traveling on vacation. The only that Verizon stores say is, "upgrade!" An upgraded phone about $350.00. And then, I could throw my 4 mo old $200+ phone away. Because I do not have a mailing adress to ship the phone to me while traveling, all I asked was to pay the difference between the 2 phones. All I was told from 9AM to 5PM & approximately 10 associates & managers "That is not an option." Verizon should take the call center staff, send them to AT&T call center & let them learn cusstomer service because AT&T is not 100% but 1000% better. (the only reason I left AT&T is that AT&T has poor coverage in the mountains where I frequently travel.) One Verizon agent & one store gave me the corporate tel #. I called the no; who do I get? The same person I was talking to. So, one Best Buy associate told me to just add a line until I could resolve this problem. I now have a magnetic sign on the back & doors of my truck, "the word Verizon encircled & with and X across the lettering. Statement: Ask me Why. I travel about 10,000 mi on my vacation with these signs. Verizon needs to add 1 more rating to this site: DOUBLE ZERO

Tried to order a new wireless service ( 3 phones with texting support). Went through the whole process including providing my credit card number, security code, then they asked for my birth date, I thought maybe marketing info, but then they insisted on getting my social security number. I don't give that out over the phone especially to a service center located in Manila. Finally told them to cancel. Did I get lucky????

My name is Marc. Does Verizon Wireless in Coolidge Corner in Brookline have an email address? I am thinking of coming into Verizon Wireless in Coolidge Corner in Brooklie on Monday December 6th on my day off maybe to put $120.00 on my cellphone. Please call me on my cellphone at; 617-599-7018 and type and send me an email at; Classicalmarc@earthlink.net before 5;00 PM this Evening and tell me if you have an email address and if you do please send me your email address on my email. Thank you very much. Have a great weekend. Marc email city.

I received a text from Verizon yelling me that I have reached or exceeded my data allowance. I didn't understand how this happened so I contacted Verizon to get an explanation. Unfortunately the rep was unable to explain it... I asked for a manager or someone that could help... a lady respond and immediately had a negative attitude.. she didn't try to explain the text or to let me know what usage was on my account. She did share with me how she was from the "Corporate office and that she is a manager. And bragged about the number of customers they have. She was very rude and told me I was gonna pay the bill regardless of what happened. I spent hours on the phone two nights ago trying to use there hot spot feature... and canceled the very next day. Somehow I received a text about the data usage. I was told later by two different reps that they can not transfer anyone to the corporate office and that they do not have a number for the corporate office. I feel like the reps do not care about their customers and if indeed the lady I spoke with was a "manager from the corporate office" she didn't care even more. I am still trying to contact someone in the corporate office.

On top of all my complaints recently I bought another cell from Verizon and have been having problems with it since the very next day. And had a rep to give me misleading inforcompany to get me locked into a contract! I am very dissatisfied with this company. I've had numerous of issues with them in the past but after today it's just ridiculous! They need to look closer to how customers are treated and get rid of the negative reps AND SUPERVISORS! BEFORE they become the number less wireless company.

Just tried to get a Verizon Wireless Connection set up for a computer through BestBuy - IT WAS A NIGHTMARE. After two trips home to get more ID's - Drivers License, Credit Cards, Utility Bill, Auto Registeration and even a copy of our house purchase - VERSIZON still did not like my name and info. They even refused a passport for "Proper ID". Even offered to "pay cash" at this point but to no avail. What in the world is going on in Verizon world????? To make a long story short - my other half walked in and BINGO! with no problems, used their name and all was well - didn't even ask for ID's or anything. CRAZY!!!! BestBuy thought it was because we have LifeLock but we are both on LifeLock. WHO KNOWS?????? It was a "How to waste an afternoon pulling you hair out" day.

I am tired of trying to deal with Verizon through their customer service. I posted my complaint already. I am just going to repost another person's recommendation, which is to report Verizon to the FTC. If enough of us do this, the govt. might take some kind of action on them. Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Online: Use our secure complaint form. Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357)THEN ALSO WITH THE FCC Consumer Complaints FCC � CGB � File a Complaint FCC Site Map ... Phone: 1-888-CALL-FCC (1-888-225-5322) TTY: 1-888-TELL-FCC ...

I purchased a phone, case, charger, etc. in the beginning of the month. Switching from another company was a big mistake. The phone i bought just stopped working one morning it wouldn't charge or go back to the main screen and i tried everything to attempt to fix it. I have been without a phone a little over a week. Have not paid my first bill yet and am seriously wanting "out" already. I have had to pay for another phone not to mention whatever they added to that and am waiting for a "like-new" phone to arrive so that i may actually HAVE A PHONE again. I have never had such problems with any of the other carriers i have been with. Not even a month of verizon and I am deeply upset with myself for choosing so foolishly to have gone with Verizon without doing research or asking around. I dont feel its right that i have to go through this much hassle. Not only am i a new customer to verizon but my phone not working was not my fault. How does one deal with this?? How much to get "out" while i can?? Shouldn't i be pro-rated for the time without a phone??

i moved to an area where sprint didnt work in coverage. so i switched my family plant to verizon. with one of the phones being used by my mother in ohio. the other 2 in SC. the service in SC is with standable...i loose calls all the time and my broadband card goes off all the time while am on line. the line 704-649-6454 which was being used in Lancaster, Ohio was having the most problems. She took in into verizon stores at least 4 differant times. the tried everything and said it was the poor coverage area. so we disconnected that line not even 60 days after i got the plan. my most recent bill is showing a 165.00 charge for this after i was told by customer service that no charge would be applied. i have gone over this with several of your customer supports center and no one seams to be understanding. so let me put it to you like this....either the 165.00 disconnection charge and it's taxes on that are not removed, i will disconnect the whole package and move to someone else. this is not what i would like to do but i feel it is unjustifiable with todays economy and around the holidays that you would even do this. What does that say for your Customer Support Team. thank you .

well got a internet service with verizon here in huber heights ohio. talked to a man named ben. lied to us about the service said that the 5gb meant how many web pages could be up and running at one time. not that the 5 gb meant that it was the monthly allowance. had service just over a month and bam, stuck with a huge bill. had service one month and approx 11 days. stuck with a huge bill cause he lied and not a early term. fee because the 30 days return is up. not a good company to deal with. everyone is rude. and also there is nothing they can do. what a way to make a pay check.

Halfway through a two year contract with Verizon my husband changed jobs. His job requires him to be on the road half of the day. It just so happens that the area both his office (just 10 miles from our home) and where he drives do not have Verizon service. So much for "can you hear me now?" We stopped in at two different wireless stores in our area who told us that we could cancel the contract without fees but that we had to call the customer NON support line. Surprise Surprise we find after 45 minutes on the line that this is not a good enough reason to cancel the contract. It seems Verizon is only responsible for us having service in our home, not 10 miles from our home where my husband works. Now I don't know about you all but my idea of mobil phone is that you can take it somewhere other than your home and use it. I guess someone should a.) tell Verizon that the instore employees should not be lying to customer and b.)tell verizon what the word "mobil" really means. I'll be changing both my land line and my mobil lines. Let them charge me the $230 early termination fee. I won't pay it. Let them send me to a collection service. I'll be going to every bank in the country requesting credit just so I can tell them my story and they'll all know how verizon doesn't take care of their customers needs.

On Friday, November 19th around seven pm I ran into your store for help with getting a bluetooth credit card terminal to link and work with a Blackberry Storm. A member of my staff, a customer service representative of the merchant account company and I had tried for hours to make this work as it was needed for the first time on Saturday morning. I was stressed and having an anxiety attack when I decided to visit your store for assistance. When I walked in everyone seem to find something to do or just ran to the back as they could tell I was stressed. However, Lance Reed came from behind the counter with concern and offered to assist. He spent approximately an hour talking with the credit card merchant representative, calming me down, working with the terminal and phone. Needless to say, my anxiety dissipated and he was able to make everything work. I insisted he take forty dollars, as this was all the cash I had on me but I would have given him a hundred, however he refused to accept my gratuity. As a owner of many successful businesses and dealing with employees and people constantly I find Lance among the very top. He is very personable, considerate and knowledgeable of your products. Lance went far beyond his duties and I will always be thankful he was there when I needed someone. You have a very valuable employee who is destine for management. I will be visiting your store soon to learn how to execute the functions of my Droid 2. Sincerely, G. Sanders Dupree

I have been reading all the negataive responses about Verizon, to all of supposedly valued customers. You can add me to the list. Our family has been with Verizon for 20 years now, & the first time we have a problem, which is not our fault, & try to solve it through proper channels concerning a mobile phone; Verizon representatives will not work to resolve the situation. Maybe they worked for the IRS before being employed with Verizon. I don't like being harassed, or called a liar; plus being charged unfair billing to my monthly account. I will notify the BBB as to there business practices. My family recently up graded our mobile phones; we have three. My daughter called Verizon & asked for a new phone, as her phone was defective; verizon sent a new phone back & asked her to put the defective phone into the box & send it back to Verizon within 10 days, which she did. Unfortunetly, she dropped the return box in the mail slot without a receipt. Why would I steal a defective phone? So now, they are charging us for the missing phone. plus turn on charges for all three phones & miscellaneous charges. I paid the last bill in full, & then canceled my account. I am still stuck with a $664.00 bill. This is not fair to us; it was lost in the mail. Customer service & satisfaction for a 20 year customer is non existant!! P.S. You reap what you sow*

had Verizon went to sprint then called verizon and told them I had 30 days to try sprint they asked me what plan I had they would match it so stupid me i feel for it guess what i found out they gave me a different plan. I have the persons name and location number but was told by the supervisor that it takes to long to find out where that person works out of. Hummmmmmm your computer system must really be old if you can look that up. It all comes down to a big waste of my time and money. Verizon you have to remember that with out us the customers your nothing word of mouth goes a lot way. My company Mohawk gets a discount with you because we have so many phones .

If all of you people would just stop using these sorry people and NOT pay your bill or cancellation fees, they might get the message. hint hint: just walk away and go to another carrier and don't say a word to verizon. i personally told them to F@#$%^ off and that i would never pay them a dime. i don't give a damn what they say they'll report. i stand behind what i believe is right. and verizon is definitely not right.