Verizon Wireless Corporate Office & Headquarters

After contact with a Verizon Wireless corporate store on Gulf to Bay in Clearwater, Florida today - you can 'bet your bippy', I would never continue phone service by Verizon! They are the rudest people I have ever met. Of course I have never met the Corporate Headquarters personnel! Why people would PAY to be treated like that - is beyond my comprehension. After reading many of the on-line comments - I see I am in the majority in my feelings. Where do your employees learn such behavior? Are they cloned? Curious - because this attitude seemed to be uniform. How sad!!!!!!!!!!!!!!!!!!!!!!!!!!!! A phone that is barely 9 months old should STILL be working - but I was told by personnel that the phone had not been sold by Verizon for a long time!!!!!!! I am too old to jump through all your phony hoops - but I am not so dumb that I would stay with your lousy company. Will also be contacting the BBB - probably standing in line!!

Your customer service stinks! If you want to know why call me at 800-604-6264

DO NOT GO WITH VERIZON!!! DO NOT GO WITH VERIZON---THEY ARE HORRIBLE!!! THEY DO NOT CARE ABOUT YOU!!! THEY JUST WANT YOUR MONEY AND THAT'S IT!! RUN FOREST RUN!!!

I have been a customer with verizon forever. However, now with verizon not coming forward with the release date of the htc thunderbolt I may go to another cell carrier. I know many people who have said to bad for verizon and went to another carrier because of this issue. Also verizon has decided to get rid of the every two discount on the new phone. I asked customer service why they are doing that. She doesn't know why. It was nice that as being a longtime customer you had a perk. Guess they just don’t care anymore. That's a shame!

The customer service, billing department, order department, and the tech department all suck.. I have been on the phone for 6 days because I have had their service and now that they increased their DSL prices they cancel my account and place new order to chargem double and like that is bad enough the have had me with no service for over a week I can't even run my business I have to go to a local cafe I have been hung up on been on the phone for a total of 27 hours for the alst 6 days they suck

In January 2011 Verizon Cellular charged my bank account in the amount of $547.17 without permission and "unauthorized". In turn, all of my bills that were paid, caused my account to have many overdraft fees ( $560 worth). I called Verizon, and I was told to fax over all of my banking and proof to them. They admitted that they did not see a charge of that amount on my Verizon account, and no credit in that amount either. I called and talked to a supervisor which in turn told me nothing was found, so I would have to deal with my bank on the matter. I don't feel like my bank should have to take care of matters as such. I went into my bank, they credited me the over draft fees immediately and took care of Verizon on their end. I have now paid for faxes and a NSF fee at another bank because of this, and unable to pay a couple bills on due dates, not having the funds available I feel Verizon owes me an explanation in writing and some form of credit on my wireless bill for the anguish this caused me. I hope that everyone watches their bank accounts closely for deductions similar to mine.

Yes Since August I have been having problems with my blue metallic intensity . It will not keep a charge. Since I bought this phone on line they are the only ones that can help me. I cannot go to any other store since I bought it on line. Well I have gone through 4 phones, 4 batteries and 1 charger. The battery will get really hot and will say unplug temperture is too high. When it is only has been plugged for 15minutes. As soon as I unplug it dies. It will not keep a charge. I have to stand in one place and talk with the phone always plugged in. I have insurance on the darn thing. They send me refurbished phones. They charge me for restocking. I am so fed up with verizon. It's so frustrating, I was really sick and my kids could not call me because the phone was always dead. I am really tired of this. The last time I told them something has to be done. They sent me another battery. I want a new phone that works and not a samsung. I pay hard working money for a phone that doesn't work. my number is if it's not dead 928-245-5660. They have been really nice on the phone , but it's not helping me. I will call the better business bureau and these other phone numbers that the other customers listed. I am tired of getting this china junk.

I have been with Verizon/Air Touch ever since they started....A loyal customer who always signs a 2 year contract. VERIZON ALWAYS rewarded me with a new phone at a discount...You sent me the Apple I Phone 4 16GB for a discount of 169.99. Then to top it off you charge me a sales tax of $56.67. The sales tax in San Diego is 8.5% What is going on. Could you please explain this to me. It seems like if I go into a store with a coupon the discount is taken off at the register and then the tax is added on to the total. How can you charge me such a high tax by telling me the phone is worth over $600 and that is what your taxing. I will be contacting the Attorney Generals office in regards to this matter. Carole Cesarone ccesarone@gmail.com 858-395-2296

i like you phone services alot but i dont like the fact of how easy you can brick your phone i was just importing pictures and it bricked my phone you guys should fix that problem or send me you disk to re format my phone

people need to know that verizon has like 30 departments throughout the united states. customer service is usually the first department you get, which the reps aren't hired by verizon but by third party companies. the reps don't even work for verizon. companies like ryla or alorica and customer support companies do the outsourcing. the reps get trained like crap and the turnover rates are pretty good because all the reps deal with all day are pricks calling them yelling at them because they didn't pay their bill or something retarded like they went over their minutes and got charged. maybe some customer needs to realize their own mistakes and read their contracts better. i agree the reps turnover rate isn't good because of their training and that is part of the problem when you call because you have to know so many policies and have to talk on the phone with customer the way VERIZON wants you to, and if you don't do it their way ur fired. This means like never finding the corp phone number or address to give to customer because frankly the headoffice don't want to deal with customers (LOL). things like the system they use to make changes completely sucks and very hard to use, and sometimes system errors happen frequently which doesn't help the situation. then you have supervisors that won't talk on the phone unless they just have to (they are supervisors because they are too stupid to do csr so they get promoted to supervisor so they can listen in on csr rep calls all day to learn stuff because they can't do it themselves) and the reps are forced to deescalate calls themselves because the supervisors aren't willing to help them or never around when you need one, that is why when you ask for a supervisor the rep tries to not try to find one because they aren't willing to help you and it can takes up to 15 minutes to get one to try to help you, and reps are suppose to only be on the phone for 10 minutes or less per call, and they can loose their job if their rating is bad because they were on the phone too long helping a customer. they also check transfer rates and 3/4 of all calls usually end up going to tech support or financial because thats what they call in about so csr reps try to give out the department phone number so they don't have to transfer and make their EHT (rating) high. the reps are trying to save their own face. also reps can only give out max 50.00 credit, if anything more than that amount they have to get it approved by supervisor, which they deny a lot of credits because the supervisors have a boss too, and if the supervisor accepts a credit for 50....then their boss has to accept it as well....which pisses the supervisors off and that goes right back down to the csr rep....it's a no win situation...like i said...it's all about saving face for the employees. also, reps are suppose to use their so called system doorways to find answers even if they know the answer to customers questions because they are monitored all day by quality control workers who watch their every move on the computer and listen in on the calls. it's simply the policies on how reps have to do their job that makes the experience worse for a customer. the store employees don't care about customer because they get paid commission on phone sales so all they try to do is get a sale made and a new contract signed. maybe people need to realize all the bs that goes on behind the scenes sometimes. there are some good reps but they usually don't get paid enough to stay with a job that all you do is talk to people complaining to you about their own mistakes and expect credits for something that was their own fault 90% of the time. also to answer the questions about reps using bogus phone numbers to call...that's because they are just reading what is in their system, and unfortunately the number sin the system are outdated or wrong and trying to get the problem fixed would take a miracle because the nerds that work on the system is in another department across the world and it's almost impossible to send information to them to update it.

I am a professional security officer in south California. Today I stood a watch at the Verizon store in Woodland Hills, CA and that was a mistake. Several times during the day the employees there would gather round a desk and chatter away about things while customers walked into the store to get help and they were ignored. At one point I sat down on one of the couches around the store and one of them took my picture with a camera phone and sent that picture to my boss and claimed I was sleeping on the job. This is a total lie. Yes I did sit down but I was not sleeping on the job. Later on in the day they gathered in the back for at least an hour eating animal crackers and talking while leaving three or four people out on the floor. These people are not professionals and should be fired. I am losing my job because of these people.

I have been a verizon wireless customer for about 9 years, first contract no problem. The second contract i got 2 razor phones, they were terrible, no big deal stayed with verizon. The third contract i got an LG Voyager, an and some kind of pink phone for my wife(which worked fine).The sales reps. at the WILKES-BARRE, PA store flat out lied to me about the services on the voyager and air time costs. I got my first bill and it was about $900 rediculous, after calling about 15 times i finally was where i was told i would be price wise but didnt have all the bells and whistles i was promised, ok no biggie.The voyager screen cracked , still no biggie , i didn't have ins. so i delt..After a while it got really bad and i couldn't send or receive texts, so i went to replace it. Had to pay $60 because of not having ins.so i paid it. My fault for not having ins. so i paid. This last contract, and i do mean last, I got a samsung fascinate with the $30 data package and INS. for $7.99 a month, not making the mistake of not having ins. again, sales rep. said with INS. if the phone breaks i get a new one free. RIIIIIGHT!!! Last night i dropped it at the bowling alley and the screen split that i cant even read it. Went to verizon today and they said i had to file a claim, so i did, then they say I OWE THEM $89. RIDICULOUS!! I will not pay that and if verizon even kind of cares about my business, they will GIVE me a replacement, and tell their sales reps. to STOP LYING TO THEIR CUSTOMERS!!!If this doesn't happen i am canceling my contract and going to AT&T . I will not pay cancellation fee due to the fact that verizon is in breach of contract. So i hope this message finds it way to someone that cares about their customers . THANK YOU

The customer service at this company is a joke. They do nothing period. No sense is talking about it i just changed providers. F@#K these guys

After my cellular phone contract expires, so will my association with Verizon... I've been all around the "Official site" and have not been able to find a link to your Corporate Offices where I can place a grievance. I suppose the big honchos in their comfy chairs and luxurious desks with pictures of their yachts are not interested in what their customers have to say therefore making it practically impossible for customers to "communicate" with them. Now isn't that ironic! In any case, I've never been in a situation where I surrendered a new product covered by warranty of replacement and what I received in return was a refurbished substitute. This is unacceptable! Especially for a company that constantly toots its horn about how customer oriented it is. I didn't pay for a new phone to have it replaced with a used one that God only knows where it's been or what it's been through. And I don't care how many tests are run on it to convince me it works! This course of action leads me to believe that Verizon is only interested in increasing the sale of contracts. What else should I expect? Heaven forbid that a company would have any principles these days and treat their customers with respect. Needless to say, I will advise any acquaintance and/or stranger I come in contact with on the type of treatment I've received from your company. So Verizon...CAN YOU HEAR ME NOW!!

I have a nonprofit group, that I'm trying to raise funds for. Do you have a grant program that we could apply for? Thank you Leslie President SK Skatepark Association

The GOOD and BAD I used to like the service, but now it is very very bad... I bought a 5spot wifi hotspot, it would not work for the first month and they exchanged it, the new one works a bit then quits working on battery (the main advantage, portability) and they want to give me another one.... At this point I asked about the other equivalent device (by an different manufacturer) the MYFI....as I had enough (2 months) of aggravation with the hotspot..... to get the other I either had to pay full price ($250) or use my upgrade from the cellphone I also have with them.....ARE YOU KIDDING??? I said look you haven't bee able to provide me with what I signed up for, so just cancel my data service....The guys says OK but you will have to pay $175 early termination>>>>>> Early termination for what, defective equipment? and not being able to use the data service??? COME ON!!!!!! Then I am told if you don't pay the termination fee they will cut off my wireless phone..... OK now Im mad..... GO AHEAD...I have the ATT iPhone4 as my primary phone and the verizon as a backup.... I am sure they will send notices to my credit report ...they like to do that....and probably turn it over to a collection agency....but I will not pay for services not rendered and faulty equipment..... CAN YOU HEAR ME NOW ??????

I would rate the service even under 1 star.In January my son have lost his phone and I had to buy anotherone for him.We went to the local store to search for different options.The guy told me that the same phone will cost $350 and we do not have another option.He was talking to me like I am disturbing him.I went to another store and I have been told that if I have another phone from Verizon they can activated.I found same pfone at E-Bay for $99 and I bought it,then went back to the first verizon store,because is closer to my house.There i had problems,because I did not buy the phgone from them.Finaly they said I have to activate my phone online which I did.In february I have recieved a letter fron Verizon that a WEB service has been added to this phone line for $29.99 a month.I called them and they said that is mandatory for this phone.I have explain that this is my son's phone and I do not want him to have an internet service.The supervisor told me that I do not have a choice.He refused to send me a letter stating all of that and he refused to removed the internet service.Now I do not have choice but pay 29.99 a month because they are angry because I did not buy the phone from them.I do not have such a clause in my contract and I will sue Verizon.In the same time I am sending a letter to The Attorney of General of Oregon and to The Federal Trade Commision.Will send a letter to the Verizon wireless Legal department to notified them about my problems.I am looking for a new wireless company and will never use verizon again.i do not even want to talk about all of the billing problems.If Verizon try to charge me penalty fee for leaving them I promise will cost them millions of dollars.It already happened to Sprint for same charges.I would recomend the other people-never use Verizon Wireless.

So disappointed in the service you receive at the Oshkosh and Appleton stores in Wisconsin. They are the most rude people I've ever had to deal with. The SD card that came with my $400 phone did not work. All of my old SD's worked but not the one with the phone. Well, that is not exactly correct, I did get 4 pictures on it before it stopped working. I took the phone back to the store to get a new card, and after playing with it they finally got it working and then informed me I could not receive a new proper working card because they 'fixed' it. I spoke with the manager and everything, but apparently I get to keep the bad card. It freezes up half the time and won't play videos back. My family and I are planning to change to a company that believes in customer service unless someone from corporate can step in and get some proper people to help you at the Appleton store when your phone is broken. This is not the first time we have walked away disappointed and very angry at the treatment of a verizon wireless employee. Heather Yenter

i have just talke to verizon to find out that on 1/7/2011 that i told the c/s rep. that i have been haveing prob. with my swervices since 2/2011 , the he took it upon his self to offer a free month of serv. I declined because i did not want that charity to count against me in the future then saying that they have gave me it . then i called today to find out that that c/s on 2/7/2011 took it upon his self to go ahead and apply that to my acct. when i had told him sevral times that i did not want it ........... and that it extended my contract to 1/21/2012 with out my authurization, and the supervisor did reset my orig. contract to end on 3/21/2011 .. but would not escalate it because of the major screw up the orig. c/s did even though they rec. conversations for training purposes lol.I will still proseed to contact Corp. for restatution........It is not right for them to alteer youre contract with out youre authurization , and document it that customer agreed when you did not.............

I just recently opened a Verizon wireless account. I had AT&T. I am in college and do a work-study program so I do not receive much income and I am also paying off my car. I was told by an employee that I would not have to pay the activation fee for the phones and internet connection that I had purchased. I received my first bill on January 6,2011 for $325.08 and activation fees were included. I took my bill to the store and spoke with the same employee that gave me the deal and he said he took care of it. So, I paid a bill of $250 which included a restocking fee for the internet that was not unlimited and did not help. A few days later, I received an email stating I owed over $500 for my next bill. I went back to Verizon and talked with another employer and he stated that the employee could not take my activation fees off of the account because of the billing cycle. Then he stated that that I had to pay the $325 for the first bill and only receive credit to my account for future payments. The man that gave me the discount is no longer working at this particular store and now the other employee is telling me I owe the rest of my bill including a late fee of $50. I received another bill Jan. 31,2011 for $546.50 which included the $325.08 bill from the previous month. My bill is only suppose to be app. $184 a month for two lines with a family plan. They have charged me for the internet connection in which I deactivated and no longer have in my possession. My fiance has had verizon his whole life. So I changed from AT&T for Verizon. If I would have known that I would have had all of these problems with employees being dishonest and screwing up my account then I would have stayed with AT&T.