Verizon Wireless Corporate Office & Headquarters

Verizon is the pits... Totally messed up, screwed up and totally oblivious of customer service. Just fork over the dough and get lost! I can't wait for my contract to be over because I have experienced MAJOR nightmares with Verizon! First of all, they outsource their labor and thus, take away jobs from US. workers and this, to me is pure treason, but that is another problem. You call customer service for your Internet and you are connected to someone in Zimbabwe. Poor connection, the operator barely understands you and you can hardly understand him/her. Disgusted THEY put you on hold and twenty minutes later you realize they hung up on you! So you have to start all over again... Sheer Hell! I am taking Verizon to the Attorney General and, if you want to follow me email at sergegabardine1@gmail.com Enough is enough! Someone else in a post above complains about her sell phone that has been replaced with a defective refurbished one... I experienced the exact same thing and this it outright highway robbery.

I think that Motorola has another lemon on it's hands(like the Razor). I have had nothing but trouble with my Droid I. First the screen went black and Verizon sent me a "certified like new" phone. Well that phone would not hold a charge. I went to Verizon and they changed the battery after I waited almost an hour for service. After a day it was obvious that it was not the battery but that it was the phone. I went back to the Verizon store and waited for an hour and a half for service. They ordered me another "certified like new" phone. I received the phone and this time the keyboard did not work. So I called Verizon and waited on hold for 20 plus minutes. I spoke with Paul in Salt Lake City who is a Customer Service Supervisor. He offered to send me another "certified like new" phone but nothing more. He proceeded to tell me how they would not make a profit if they sent out new phones or made exceptions for people who have had problems with replacement phones. I am canceling the 3 lines that I have with Verizon no matter how much it costs me to leave. Since when is it the consumer's fault when a company can't deliver? I use to rave about Verizon and promote them whenever I was asked. They clearly do not care anymore!!!!!

TIRED OF VERZION. the bull with trying to get problems solved WITH NO HELP FROM VERZION start filling complantes with the Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Online: Use our secure complaint form. Phone: Call our toll-free helpline: 1-877-FTC-HELP (1-877-382-4357)THEN ALSO WITH THE FCC Consumer Complaints FCC › CGB › File a Complaint FCC Site Map ... Phone: 1-888-CALL-FCC (1-888-225-5322) TTY: 1-888-TELL-FCC ...

We've been with Verizon for about 10 years. We've never missed a payment. All the sudden someone from VZ is calling us and saying we missed a payment Aug. of 2008! Yes, two years ago! Really Verizon! You have got to be kiddin me! Yes, we did make that payment, and no, we don't still have the receipt. They want us to prove we made this one payment they say we didn't make. After talking to many different people with the company, one person finally said, o.k. we found it and showed us the proof. But,still there are people calling us and saying we didn't make the payment........ Hey Verizon, why don't you go after the people that never pay their bill! Please move on and bother someone else.

Here's what I got after much digging on my own, because the local store reps and non-cooperative hardball Verizon customer service supervisors on the phone refused to cough it up: Verizon Wireless Corporate Headquarters 140 West Street New York, NY 10007 There is also the option of filing a complaint through your local Better Business Bureau. I had the same phone for 4 years and finally went for the free upgrade. That phone broke after barely 3 months. After wasting my time and being addressed in a rude and unprofessional manner AND being lied to, I cancelled my contract. They are threatening to hit me up for early cancellation fees. Let's have at it! I'm the kind of person that will go to court and fight these corporate cads for the sake of principles and justice. I am also a firm believer in being very public about such things and letting the local media know that Verizon is not living up to it's own code of conduct. This is a case of a corporation being too big for it's britches and treating the peons like dirt, while simultaneously putting up a facade that misleads people into believing this company possesses integrity. In reality, Verizon is a solid member of the good ole boy's cut-throat club. They're all about squeezing the last dollar out of you after you choke on their inferior products.

When I tried to leave Verizon in July, they lied to me to retain me. I was later charged a higher amount than what I was quoted at the time of retention. For over a month, Verizon refused to return my phone calls to resolve the billing overage amount. I called and spoke with representatives on several occasions; even leaving detailed messages for the retention person and her manager, Claudia. On August 23, 2010 I was forced to switch wireless carriers in an attempt to receive the service and care that I both pay for and deserve. Only after switching to Sprint, did Verizon finally contact me. At that time, they told me that I would be charged approximately $600 for the early termination of my contract. When I initially tried to cancel their service back in July, I was told by the retention representative, Xavier, that my early termination fee would be $420 to cancel all three of my lines. The representative then went on to offer me discounted pricing on new devices for all three phone lines, and a one-time bill credit of $110. I agreed to stay with Verizon and purchase the new phones at the discounted rate and to receive the $110 bill credit. When I received the subsequent bill, both the discounted rates for the new phones and the $110 bill credit were missing. I immediately began attempting to call and reach Xavier or anyone else who could get the issue resolved, but no one seemed interested enough in fixing the problem until I switched to another wireless provider. At that point, Verizon had no problem contacting me and charging me an even higher cancellation fee than originally quoted. On August 20th, I called the Houston call center and spoke with Jermaine who transferred me to Financial Services which took 11 minutes. Then Tonya picked up and transferred me to April. I asked April to get me to Xavier, but she promised that she could help me. After realizing that the problem was with the devices and fraudulent bill credit promise, April decided to email Xavier and have her contact me back. She finally transferred me to Claudia's(Supervisor) voicemail who was at lunch. I left a detailed message with my name and number for callback; no callback ever received. Another instance was on September 24th. I spoke with a Customer Relations Rep, Felicia, who took my name and number to email Wireless Headquarters about my situation. She said that she could not give me their number or email address, but that Wireless HQ would call me back within 24-48 hrs. I never received that call back either, but even after paying the $420 as quoted early termination fee, I continue to receive account notices (bills) stating that I have an unpaid and past due amount of $209.93 because they want to charge me a higher termination fee after the fact! Acct#032209137000001

Well, it looks like we can agree that service is not the motto of Verizon. I pruchased a Pre-Palm Plus in February and have already replaced it and now the new one doesn't work. Ken, the manager at the store in Coolidge Corner ,Brookline, MA not only refused to do anything to help but also refused to even put in writing that he had his "hands tied" when it came to doing anything other than trying a third phone. So....I need to fight the $275.00 to break the contract for a phone that only worked part of the time. Oh yes, before they gave me a new phone, they gave me a new battery because the original one was bad. So, if it is service you want .....DON'T GO TO VERIZON BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCTS .

From all of these lovely Reviews ahead of mine I can see that I am not the only one who is VERY dis-satisfied with Verizon customer service. This whole problem started a month ago. The speaker in my LG chocolate touch decided it was going to stop working in the middle of a call. I went to the Tempe Market place Verizon store and waited for, no exaggeration, 2 hours for one of there less than helpful representatives to talk to me. They said that my phone needed an "update" so I waited another 45min for my phone to be "updated" only to find out, as they were literally shoving me out the door, that my phone still didn't work. The customer service guys was less then happy that I made their store stay open a whole five minutes longer. He said he would order me a refurbished phone, because there was none in stock, and that FedEx would drop it by my house the following saturday, 2 days later. I waited around my house ALL day Saturday but it was never delivered! I was getting pretty frustrated by this point. I walked back into the Verizon store and demanded to see a manager. Not only did the manager tell me that FedEx doesn't deliver on Saturdays but they have also had extra LG chocolates in stock for a while now. I was about ready to scream, luckily I was able to compose myself. They were able to get me a refurbished phone and even transferred my pictures for me because I had so much trouble with them. I was much more pleased leaving the store. On to the real problem. Yesterday I noticed that half my touch screen had gone completely black. I turned it on and off to avail and decided I would have to go deal with Verizon once again. Only this time I went to a different store. I went to the Fashion Square Mall store in Scottsdale Arizona. When I arrived I was pleasantly surprise to find out that I was the first inline and only waited about 5 minutes. Thats were the good surprises ended. I was introduce to their customer service representative named HILLARY who obviously had no customer service experience what so ever. She told me that I must have dropped it or threw it at something for the phone to "internally crack", there is not a scratch on the phone by the way. I told her that I would like to speak with her manager and she told me that SHE would speak to her manager for me. I am 21 years old and do not need someone to speak for me. I was truly offended. She came make with an answer from her manager says that there was nothing I could do but to buy another phone. Why would I want to buy another phone when they won't even help me with the phone that I have? Not to mention this is there refurbished phone shouldn't they be a little more helpful? My family has been with Verizon for a very very long time. They use to be completely focused on their customers level of satisfaction and if you weren't completely satisfied they would bend over backwards for you. I really truly feel that because Verizon has monopolized the best service they feel that they no longer need customers service. This is a terrible business strategy. I really hope that ever single one of these customers that have complained about their service leaves. In my opinion Verizon won't be around for much longer because word of mouth is powerful and I know that I won't be telling ANYONE to join Verizon's network. In fact I will tell them to cancel their service as soon as possible. Verizon, You need to work on your people skills and train your workers to do the same or you will eventually loss ALL of your customers!

I am not happy about getting woke up at midnight , from a number 800-204-6521, which is Allied Interstate Inc. who represents Verizons, for collections, when we are and haven't been behind in payments. we have 3 phones and wireless under verizon, for personal and business use, but if it continues, we will get a different provider, plus take legal avenues.

That should have read we are not, and haven't been behind in payments.

ok so heres my situation....i live in a non-verizon area so when i called explaining my problem with poor reception and a couple dropped calles leading to me losing my prospects which is my money...they did nothing and wasnt sympathetic at all...I wasnt looking for that but at least someone to understand...I spoke to probally around 7 people including supervisors....noone was whilling to help...I did speak to a supervisor who did say she understood and was going to be able to waive the late fees bc of my problems....Needless to say i got my bill in the mail and instead of my reg balance i saw that it was 200$ more expensive....so i called the corp. offices and they basically tell me that i'm SOL.....this expirience def let me know that verizons # 1 isnt customer service....

I find the comments on this site to be quite interesting, and in some cases a little sad. First, anyone writing here that thinks VZ Wireless is monitoring this and will be contacting them back needs to seriously rethink their sanity - folks, VZ Wireless won't contact you to begin with - do you really think they will because you posted here? Having said that, as bad as VZ Wireless is, I have in the past had dealings with other companies (AT&T for one) and they are no better. In fact, I have to use a Nextel phone for work, and their customer service stinks as well. These are all huge corporations that could care less about any single customer and their issues. Now for my horror story. I have been with VZ Wireless for about 15 years, and have learned several things. First, NEVER buy the phone in the store. The store sales staff are all commissioned sales people who will say anything to get you to buy a phone but will give you no support or recourse if there is any problem. If you are buying, do so online. If you need real help, you need to locate a number or send a letter to the corporate office, and eventually someone there may get back and try to help. But don't expect too much their either. They are totally incapable of trying to figure out why the "certified pre-owned" phones (in reality refurbished because they didn't work to begin with) are defective, and will just keep sending out more broken phones. Our Fedex person today says this is his job security because all he does is deliver VZ phones to the same houses over and over again. We have 3 LG EnV Touch phones, and while they all have various problems, 2 of them we can live with. On one line though, the problems are off the charts. Everything mentioned by others here applies - screens turning colors, changing sizes, turning black, phone turning off, etc. We swapped that out twice, and each replacement did the same but also had volume issues where you could not hear the person on the other end of the call. The phones say they come with the latest software, but they do not, and when you try to update you can't do it. We finally had enough and switched to the Samsung Reality - only reality is this phone also had volume problems as well. They "tried" to see if maybe the problem was the phone line itself, as it seemed unlikely that the same problem could happen on 5 phones in a row, but could not find anything and sent out yet another phone. We haven't tried it yet but I can only imagine it won't work either. Once my contract is up I would love to switch carriers, but as I said I don't know if any of the others are better, and in my area VZ has the best coverage. Funny thin is I have had a cell phone since the days of the big transportable models that weighed a ton - I cursed at the phone often back then, and still do the same today. They are great when they work, but so many dead zones and problems with cell phones - I'm amazed some people rely on them as their only phone. That's great way to save money but if the phone craps out the one time you really need to make an emergency call is it really worth it?

I have been having problems getting my money back from Verizon Wireless. My issue with them is that in the mid of August I was going to switch over my cell phone service to them but decided to stick with one that i already have. But in making my decision i had already shipped two phones. Now when i called customer service they said to deny the package and when the warehouse gets the phones i will be credited my money. The warehouse received the phones at the ending of August. But of course i haven't received my money and we are already heading to the end of October. What is most disturbing is that I am receiving a bill in the mail for $272 for an account nor phones that I do not have nor activated. And every time i call customer service no one can give me a date as to when i will get my money back nor fix the problem in why i am getting a bill!

THIS IS THE WORSE COMPANY TO GET CELL PHONE SERVICE THRU. THEY DON'T STAND BEHIND WHAT THEY SELL, CUSTOMER SERVICE GIVES YOU THE RUN AROUND, GIVE YOU USED PHONES TO REPLACE NEW ONES AND NEVER WANT TO HELP YOU FIGURE OUR ANYTHING. I EVEN WAS SENT A PHONE THAT WAS REPORTED STOLEN FROM A STORE. CAN YOU BELIEVE IT TRYING TO ACTIVATE YOUR USED PHONE AND GET A SECURITY OFFICE TELLING YOU ARE IN TROUBLE FOR RECEIVING STOLEN MERCHANDISE. THEN I FINALLY GET THAT STRAIGHTENED OUT GET ANOTHER USED PHONE IT WON'T WORK EITHER. I AM ON MY 4TH PHONE SINCE APRIL 2010 THEY KEEP TELLING ME ITS USER ERROR AND I JUST DON'T UNDERSTAND HOW TO USE MY PHONE. I HAVE HAD A CELL PHONE FOR 5 YEARS NOW NEVER HAD A PROBLEM WITH ANY OF THEM. I'M NOT STUPID I KNOW HOW TO USE A PHONE. I HAD GREAT SERVICE WHEN IT WAS ALLTEL, NOW THAT VERIZON HAS BOUGHT OUT ALLTEL I CAN'T GET ANY SERVICE OR ANY HELP TO FIX IT. I WILL NOT PAY FOR SERVICE WHEN I CAN'T GET SERVICE. THERE ARE 5 ON MY PLAN AND WE ALL WANT OUT.

Verizon, you just lost a customer over $25. On 10/15 my Blackberry Storm screen went dead. I could receive calls but that was it. The next day I went to your Polaris Center to get a new phone. My next upgrade is due in November. The rep said I could upgrade but I would not get the $35 loyalty discount because I was a month away from my upgrade, and I would have to pay a $25 activation fee because I was a month away from my upgrade. I explained I was a customer for the last 6 years, pay $150 a month for just me. I said "you would be willing to lose a customer over $25? He replied here was nothing he could do. I asked if his manager had the power to overide and he said no. I left, went to AT&T and got the new I phone. They even waived the activation fee to get me back as a customer. I was a loyal customer and was willing to get the Droid, but they wouldn't budge for on $25.

Verizon wireless knew about a problem where custommers were having text message errors and I have the same problem with my Droid 2 even though the text messages are being received technical support told me something was wrong with my phone technical support last night actually admitted it was something with people who used to have altell I switched to the Verizon wireless network and upgraded all my devices so this is unexpected unrational that custommer serivice argued with me I reactivated cleared the data and bookmarks and history and updated the roaming on my Droid 2 this means everything else on the phone works there isn't any errors with applications. Having errors if other custommers are havingb this text message saying message not sent and you know the message went where you sent it there are incompetent individuals who don't know any better than tobtell customers wrong anybody. Else experiencing this? Complain to the main headquarters and the attorneys generals office its more important to get this glitch worked out instead of being lied to

Verizon rips cystommers off why should anybody pay for three daata plans because you have three smartphones? I say this that if you have a family share and data plan you should only pay for one data plan any additional smartphone should be discounted automatically and you should have unlimited talk and text ans web browsing and e-mails ans pictures and send as much picture and video since you're paying for a combined bill anyway and it would cut the cost to custommers and I think know if you're a good custommer you can get a gift card for paying your bill on time and not go over your minutes or overages in downloads its like a reward to good valued customers the ones who know they would like the appreciation I know I would and a free upgrade for every month I keep my service forget early update you and I have the right to request an upgrade now! I want a $5000.00 gift card for all the crap I put up with everytime I argue about my bill and services and problems I want Verizon to pay me back now they say you can get the I pad in 2011 I say the rift raft started because other wireless companies dominate the market who gets what first

Let the buyer beware! I received an unsolicited phone call in the evening at my home. CSR (Medina, Los Angeles) advised me I was due for upgrade. She'd be "glad to check my usage to ensure I had correct plan." Based on my usage of "under 300 minutes per month," she advised me I could get following monthly plan: 300 Anytime Minutes for $34.99, 250 text msgs for $5.00, mobile to mobile (Verizon to Verizon) would be included. She kept stressing to check my usage, and if I saw that I was getting close to 300 minutes, I "could always upgrade my plan." Tried to activate when phone received. CSR in local store unable to activate. Went home called Verizon. Customer service (TX) advised me, "no mobile to mobile" included with that plan. I'd been misinformed. Checked my last invoice. My mobile to mobile was nearly 400 minutes! My anytime minutes were under 300. But mobile to mobile far exceeded 300. CSR was able to see that on computer. She chose not to share that with me. As a result, had to upgrade to a costlier plan. I agree with others, no integrity, poor customer service.

this is the worst service i have ever had from a cellphone company and customer service just gives you the run around and tell you there is nothing they or their supervisors can do for my issue concerning my bill. and when they do say that they will give you any credit at all it is bills later down the road that it shows up on if any at all. as for there sales taxs it is a scam this company needs to be shut down. i called the corp. office today at 678-339-4000 and am waiting for them to call back by tomorrow afternoon. i will never use this company again and will tell everyone i know and people i dont know not to use verizon. thanks a lot for all the headaches verizon your company and empolyees and supervisor are lacking major customer service and you need to reconsider your customer service. customers should be number 1 but with your company we are not. YOUR COMPANY IS HORRIABLE and something needs to be done about it heres an idea you should done that tv show where the owner of the company/ corp. goes to different areas of their company to findout how to fix issues that are in the company. i would have stuck with sprint and at&t if they had service where i live and i dont have a choice of where i live since my husband is in the military. EVERYONE WE WANT YOU TO KNOW THIS IS WHAT VERIZON THINKS OF OUR COUNTRY AND THE CITIZENS IN IT.

Dear Mr. Ivan Seidenberg, We changed our service from Sprint to Verizon (Account #985863995-00001) two years ago because of coverage issues in Western New York and we needed a connection to the internet. Coverage has been very good and the ISP speed was acceptable. We were required to replace our computer and were told we would need buy a new ISP card (716-720-2587), so we canceled the ISP number. We kept our other two cell phones 716-720-2588 (my wife’s) and 716-720-2586 (mine). We were so looking forward to upgrading our phones after two years; you know to try something new like GPS or internet. Well the other day my wife’s phone stopped working and we discovered we get a $25.00 upgrade allowance. Are you kidding, yes we are old compared to the kids using phones these days but we have been using cell phones since 1993. Maybe it is time to consider AT&T or T-Mobile. Poor marketing is the reason Oldsmobile is no longer with us.