Verizon Wireless Corporate Office & Headquarters

I am on my 4th droid x. They have all been broken out of the box I have spent countless hours drivin to fedex cuz they can't find my address, talkin to customer service and in the store. I am sick of broken phones in the mail. I paid good money to get this phone and pay my bill every month. Im getting deployed to afghanistan soon. I shouldn't have to worry about gettin screwed over or my family getting screwed over while im gone. Verizon has been the worst contract I have ever signed.... I regret it everyday. Please ppl don't get Verizon. You will get screwed over and over and over.

Hi everyone: I have been a loyal customer to verizon maybe a year, never been late on a bill or anything..April 1 2011 I ordered 2 phones from verizon which I paid for with a debit card,1. droid x $160 1 Htc Thunderbolt $239.35 ( $30 discount for waiting on phone upgrade) I also added a line, upped my minutes, and added 2 unlimeted data pakages...All on the same day! Fedex made an attempt to deliver these to my house on April 6 2011 (in 2 seperate boxes) But I wasn't home,So they left a sticker on my front door.(no big deal right?) So that evening I decided to do some more research on the thunderbolt and had found alot of online complaints about it and decided it neede to go back. I called verizon who informed me to not sign for the package cotaining the phone,and it would be sent back to avoid a $35 reshelfing fee (cool right?)So I went to my email and got the tracking # verizon had provided with invoice and decided to call Fedex and just have them ship the phone back before it ever went back on the truck for a second delivery attempt.... Fedex had then givin me a return tracking # and assured me it would be no problem to ship it back.... so the next day they delivered the droid x and I activated it on the new line I'd just set up for me girlfriend on my account... everything is fine so far...A week goes by and I get a text from verizon stating I have til 5/31/2001 to activate the thunderbolt or will have to pay $380.... so I called the activation center to explain that the phone had been sent back.. they told me they didn't have the phone yet. So I called Fedex back with the return tracking # and they told me the package had been delivered and checked in at the verizon warehouse on April 11th to 4801 Merintile Fort Worth Tx. by R. Swindt at 9:19 am..... So I called verizon back and told them all this and they said the tracking # didn't match their records WTF? they asked me If I put the tracking # sticker on the box that verizon had provided... and I said The box never even touched my doorstep... it was the return tracking # fedex put on it... So they have been investigating this to find where it's at in the warehouse,And no one can seem to find it... They told me they are not allowed to refund my money until it's found.. which is complete BS!!! I have verifed with verizon's supervisers and customer service reps whom have followed the tracking trail on that damn phone and they also come up with what fedex told me... It has been checked in and the person who did so.....I'm still waiting on my refund and have talked to at least 10 verizon reps and have gotten no where.I call every 3 days because they never do the follow up calls they have promised me And also have closed this case at least 5 times.I have to keep calling in and reexplain this whole ordeal... my phone bill is already past due because they have not refunded me plus I have to worry about the $380 activation fee for a phone lost in their warehouse that they are already aware of... they have made no attempts to fix this but they want there damn money or will shut off my service and turn me over to collections they will not terminate my contract without charging me $350 a line for that as well... I am on disability for heart problems and live on $690 a month... why should I pay for thier mistake.... you lost the damn phone on ur property I never even seen the package so it's your problem not mine.... GIVE ME MY MONEY BACK NOW OR I WILL TAKE YOU TO COURT!!!!! If anyone has any awswers for me please feel free to email me sd-burk@hotmail.com

I am disgusted with verizon, having been a member for so many years I cannot count. We ordered an IPAD2 from the store, being promised that when it came in, they would set it up and we would not have to drive an hour to an apple store to have them set it up. Well it did come in today, and my husband went over. Would you believe Kim, From Hyannis store, who seemed to know nothing about Ipads, and is the manager of the store, stated that they do not set them up, and that we have to do it on our own, or drive up to an apple store. I am driving up on Saturday, see if they have a new one available, and will be returning my verizon one, just so verizon will not get the credit. Verizon stores should not be allowed to sell the Ipads, if they cannot help. And by the way, does anyone want to send me the money for the gas that it will cost me to go back and forth to the apple store. How about $65. 508-237-5741 is my verizon number. I would be happy to have a gift card for gas.

You must choose your words wisely when your company rips me off steals hours and waste my life telling your reps to understand that your company not sold out to sleazy retailers and your reps are liars that resolve nothing but makes you Loathe the business that knows it doesnt have to try. Just because you choose lying doesnt mean you can tell us to behave you know you are dirty dealers. Its like a jailer that smacks you and says prove it and then asks for a thank you. I knkw your company thinks you have the market but times are changing I bet that lans line idea was brilliant banking ha getting sloppy gets a ceo at att that snatches uo some towers and you lose it all I think I will ask God to ruin your joke but that company that owns you will just trade you in. To all Verizon reps you need attitude checks I am sure you will notice in some way Verizon has turned you into robots mean ones, it seeps in to your days off quit no one likes you anywhere just leave ugly behind goh have to hate lying for a living. God bless To the fall of tyrants. Next stop Better Business Bureau I know no big deal but I feel the bad moon arising ha thanks for not carimg even about feedack

We have had nothing but frustrations with Verizon. The last, most egregious experience was when they ripped my sister and I off, to the tune of several hundred dollars, and still counting, while I'm unable to resolve the matter. My husband and I gifted a Verizon wireless phone to my sister. In addition to ongoing billing disputes, this last spring was the "straw". I am cargiver for a husband with many needs. Life is stressful 24/7. Because of the ongoing additional stress imposed upon me by Verizon's failure to resolve this matter, my sister attempted to get the account transfrerred to her name. [I found this out from my sister in the past week.] Initially Verizon told her she could do that. Then when she attempted to do that, Verizon told her that she could not get the account transferred to her name because the account was in dispute. They also told her she could not continue using the phone we'd gifted her and she would have to buy another phone. Verizon subsequently charged her several hundred dollars for the new phone and account. Additionally, she pays a monthly bill. Simulatenously, Verizon continues to bill me, as if the gifted phone was in use. Never once advising me of the transactions between them and my sister. At one time I thought I had a Verizon employee understanding my dispute and after a very lengthy phone conversation that day, I was told that employee's supervisor would call me as to how to get the matter addressed. That was in Feb or March this year I believe. Today is April 29th 2011 and to this date, I have not heard from any "supervisor" nor anyone else from Verizon re this matter. My ongoing attempts to address this with Verizon have been useless. My opinion: Do not do business wtih Verizon no matter what. Even if it is "free", it's too expensive = a rip off!!!

I have a concern about your current ad campaign for Mother's Day. Perhaps this is just the creation of an insensitive campaign manager/ advertising company but it is offensive. The young man who stands outside a Verizon store deciding whether or not he is going to get his mother a phone goes throught a speech in his head talking about grandchildren and while he is describing his child he says " He will make eye contact, work with his hands, and return emails" There is an epidemic sweeping our country called Autism, maybe you've heard of it? Symptoms include antisocial behavior and lack of eye contact. This commercial speaks to that issue and I think you should take it off the air. I have been a loyal Verizon customer as well as my mother and daughter and I am ready to endure the financial penalty for discontinuing my service early just to not support your company. I highly doubt this comment will really be posted for others to read. i will contact the headquarters and hope others who read this will do the same.

After reading through this page; I am somewhat "happy" to know i am not the only person having problems with Verizon Wireless; people.............> Check your bill every single month; I was charged for alot of services that i did not authorized; i was also charged for text messages out of the country; i dont know what has happened to this so call #1 Wireless Company; but if i had to rate it; it would go way below zero; they are the #1 Cell phone company because of us and thats basically it; they would be nobody without us; i have been fighting tooth and nail for many years and been rip off big time; i am just waiting for the right momement for me to be able to say..............>SEE YA!

The customer service people at my local Verizon store are great to work with, very knowledgeable and helpful. They have always assisted and resolved problems, whether billing, hardware or software, pleasantly and efficiently. Even though I can get less expensive rates from other companies, the service keeps me with Verizon. I've tried some others, and had to teach a Sprint tech guy how to perform an operation for one of my boss's phones so he could get it working. (After standing in line for over an hour). Hope y'all are going to carry the HP Pre 3!

all you guy are all cry baby you have nothing to do at home but to sit here and talk mess about your cheap phone you got from ebay or craigslist so just shut up and go to sleep call 911 for god sick

I am so disgusted with Verizon. For the past 3 months we have gotten these data charges that are awful. My husband goes to find out about it is always something. My son is getting married and he and his girlfriend wanted to start their own plan. He was expecting to pay the difference to come off of plan. What he didn't know was it would cost an additonal $400.00 just for him to start a plan. I know that you will reinburse him back in a year with interest but that is ridiculous. This is all because they don't have credit built up yet. Verizon is turning into a rip off company (so it seems). My husband was talking with a worker at the Verizon store. He said he didn't even like Verizon. He said he didn't even work for Verizon. My husband said this IS a Verizon Store! He said yes but he was independent and didn't work for the company. THAT is the craziest thing I have heard. Why would you hire people to work for you that doesn't have the companies best interest in mind. Just wondering. Someone in the corporate office may want to go on Undercover Boss and just see what is going on in these stores. When our contract is up we plan on leaving Verizon.

By the way I didn't change the star rating on other commentthat I made earlier but I meant too. Can't wait to get out of our contract.

We just switched from 2 Blackberries to the HTC Thunderbolt and a Droid X. We worked with verizon representatives for three days before deciding on phones and sealing the deal. To my dismay, the internet online offer for free overnight shipping turned out to not be free after all. The representative made us pay 2.00 for next day service, and simply denied knowing about the internet offer for free overnight service. This is above an beyond the fact that the overnight delivery was not really overnight...the phones were ordered at 6:00 PM EST on Tuesday, and the "overnight" service scheduled the phones to be delivered some time on Thursday. It was very upsetting that Verizon did not honor the online sales pitch, but it was even more upsetting that after three days of communicating with the verizon reps, NOT ONE mentioned that the contacts list must be exported (with a verizon "for profit" product) before the old phone is deactivated and the new one is activated.....else, you HAVE to go to a verizon store and pay $10.00 to have your contacts list moved from the old phone onto the new phone. When I called the verizon rep to ask about the contacts list, they refused to deactivate the new phone and to reactivate the old phone so that I could move the contacts list myself....she giggled and said that I MUST go to a verizon store and pay them to move the list or me. The phone is completely useless without the contacts list because I actually use my phone for function, rather than for entertainment. I have been inconvenienced for 4 days now, and I am next going to the BBB to report the deceptive schemes and practices employed by this carrier. It is unAmerican and it should be illegal to scheme loyal and well meaning customers in todays harsh economy!!!!! VERIZON SUCKS!!!!! and I will tell this to everyone I know!!!!!!!

Never had any problems with Verizon until this last upgrade. We purchased two DROID 2 phones in December. We have dropped calls, texting issues, battery issues and most of all, we are not getting phone calls. We didn't even know we were having this problem until about a month after we purchased the phones and we were getting complaints from work and family that they had called and we never answer the phone or call back. So of course, we call Verizon immediately upon realizing there were issues and tech support tried a few things but we are still missing calls. Now my husband is on his fourth phone, I'm on my second phone and Verizon Customer service is completely useless. Now they want us to pay full price for different phones because we didn't return the phones within the first 14 days! How were we to know the phones weren't working? Twenty different CSRs at Verizon, 20 different responses and solutions to our problem and not a single one worth the airtime spent for the call. We aren't even getting new phones but "Certified refurbished" phones. When you buy something new and must have it replaced, it should be replaced with a new phone. Seriously considering canceling my contract and seeing them in court for their fees. Would save them so much money if they would just replace the phones with comparable ones that are not DROID and instead, they seem to want to spend thousands to save a hundred. So stupid. We will not be using Verizon ever again!

Watch for hidden surcharge fees that sale person does not inform you about!!!! My first bill was 20% higher from Verizon surcharge fees. I am returning all devices as I am within the 14 day windo and will be glad to pay the BS $35 restocking fee and not have to deal with the Verizon scams in the future. Verizon+not now not in the future. Be carfeul of sales people who do not inform you of all costs. Bad for Verizon to be such a big corporation to have this type of customer service.

I just want to say that I have been a Verizon wireless customer for over 10 years and that every time I call into customer service I have always been 100% satisfied. Verizon does a great job of training and hiring they are always helpful, knowledgeable and professional. KUDOS to all those customer service personal.

I think, no I am certain that Verizon like all other large companies are out of touch with their retail industry. They hire people to do a job, but the only thing they do well is coffee breaks. I went out of contract with verizon over 1 year ago and decided recently to get 2 new phones which i and signed a new 2 year contract with verizon. One week later, I returned the phones and cancelled the contract well within my 2 week contract agreement. I then received a bill for $844.00 which I have been fighting ever since to get the early termination fees taken off the bill. Verizon probably thinks if they continue to confuse the issue they will get the money they do not deserve.

Verizon is expensive - their customer service reps suck (which is not their fault - it is the poor practice of Verizon - hiring people to keep the customers jumping through hoops until they give up...) I am just going to pay the outrageous $200 and some dollars to get out of my contract with them. YOU SUCK VERIZON!

We've ben with Verizon for 6 months and I can't wait for our contract to be over so we can go with a company who knows what their doing. We have a contract with Verizon but every month so far we have received a bill with additional cost and they always have some excuse for charging us extra.Last month we received in the mail a thank you letter for ordering Verizon Technical support plan which we did not order. So immediately I called to let them know we did not order this and was told it would be canceled. This month we had a bill for an additional $59.00 charge. This was the cancellation for something we did not order. When my husband called the person on the phone was verey rude and wouldn't let him speak to a supervisor.. At this point we're still trying to take care of this problem.

verizon sucks been fighting for 9 months on two air cards that when i moved no longer work and i moved from the country to a more populated place seems like coverage would be better. been paying 9 months for something i cant use and everytime i call i get a differant story. so how bout this i contact the local telivision station and have there investigators look into it and then contact an attorney and with all the negative responses on here file a class action lawsuit and see if we cant bring y'all to your knees.

You have to wonder how a highly regarded company like Verizon has, over the past two years, become just another Sprint. My problems with Verizon began when I upgraded to the Droid 1. I had three of these. I took each phone to my local Verizon direct retailer and all were deemed defective by a technical support person. Then they started repalcing the Droid 1 with the Droid 2. Today, I recieved my fourth Droid 2. All of the other Droid 2s were also deemed defective. After the retailer, undertaking a hard reset, damaged my Droid 2, I was to be sent a Droid X with a back and battery. Arriving today was another Droid 2 with no battery or back. Those won't arrive for a few days. I have placed numerous calls to Verizon on these issues and been promised calls back. I've recieved none. These issues coupled with several new, consumer unfriendly, policies like: dropping the new every two program, changing the return policy from 30 days to 14 with a restocking fee, modifications to the rebate program and a soon to be implemented policy that could significantly affect the cost of the data package are more than enough reasons for me to change carriers. This is nolonger the Verizon I signed up with in 2002.