Skechers U S A , Inc Corporate Office & Headquarters

I ordered school shoes for my young son online After a month and 1/2 of light wear (for school only) the z-strap broke. This is the first pair out of 5 that had a problem. I was 47 days from date of shipment, thus technically 'out of warranty' by 2 days. I emailed customer service with my problem and asked for an exception and please exchange for the exact same pair/size, etc. After 3 days I received an email thanking me for contacting them and then a link to their return policy on their website. That's it, nothing else, nothing helpful at all. I can read. I can navagate a website. Horrible horrible service!!! If you want to get paid for copying website page links into emails without actually 'servicing' anyone, go work for skechers! I mean honestly how is this supposta help me? Shame on you Skechers.

I bought a pair of sketchers work shoes, the first pair I had for two weeks wore them 4 times. I left them in my car for two days when I went to put them on the back of the shoe had melted and curled over. The work shoes I got were for the kitchen, as you can see they are not ment for the kitchen. So I contacted sketchers and they told me to return the shoes to them. I returned the shoes and waited for my new pair to come. After numerous phone calls and emails over the next three months I finally threatened them with contacting the B.B.B and they finally responded to my calls. They told me they would send me back my old shoes not a new pair. After finally speaking with a supervisor they sent me a new pair. I had the "new" pair for about a month and the bottom started coming off the shoe. I will never buy another pair of sketchers of any kind and would tell everyone I can to not buy them because they are insafe and cheaply made.

The worst customer service I have had. I had questions about returning my sketchers each time I called no one would answer my call. I then sent them back and waited for my refund as I expected it did not show up, again I called cs with no answer. To say the least I will never order from them again!!!

I bought the Skechers and two weeks later my right foot started fallen in. The shoes are not properly designed. This fault in the shoe causes pain in the knee. I have never had this problem with any shoe before and I do not any existing feet problems. Because of the knee pain I will not be able to wear the shoes anymore. I would like my money back!

I am severely handcapped, I stopped wearing my leg brace because it wasn't helping me. My husband bought me sketchers and they provided much of the support needed! I think you look into rehabilation field.

I have twin 7 Year Old Girls that wanted twinkle toes so bad because their friends had them. I have has some good luck and some bad luck in the past with sketchers, so I bought them for each of them. The first day my daughter wore them her charm fell off and it crushed her, I was mad because I had just bought them. One of my daughters friend's shoes is missing some of the beading on the toes, the same thing that makes them twinkle toes. Just beware of if you are thinking about buying your daughter these shoes.

Hello, I have need of a complete left ankle replacement and have a plate and five screws in the right ankle. I tried the "shape up" shoes and found they are able to help me walk better and faster than any other on the market. I also have the sandals that I wear everywhere around the house. Idea: make slippers! After sitting any length of time I can not just get up and walk- usually I need a cane or I stand until the pain lessens. With the "shape ups" I can be mobile almost instantly. I know not why others have problems. (Some people walk incorrectly always and so the shoe might cause them problems.) I however found them to be better than the "Toner" or any other shoe.

I bought both your Sketcher Sneakers at $100.00 and your flip flop's at $49.99. At Westies Shoes of west Dennis this summer. Yes, my legs really look good, but my feet are in terrible shape. I have never had foot trouble and now I do. These shoes I wore all summer faithfully, until my feet started hurting. I had to stop wearing both shoes. They have no foot support on the sides, my arch fell and pain has started in my toes. They actually do give you A+ legs, my legs look really good, but a lot of good it does if my feet hurt so much. Thanks for a big fat nothing.

Hellow My name is Victor Pena . And i was wondering if you ever made special request of a shoe . You see I tried on a pair of your shoes shape-ups. and they feel great but i have a partial left foot . in other words my left foot is about 5" only. I had an accdent about three years ago . Since my accident i walk with lots of pain on my left foot . but i was wondering if you made this shoe in a high top becouse that would give me great support to my ankle . however i just wanted to see if you did i would special order them from you . I also know that you are not in the prostetics shoe business . but if you can make a high top shoe with shape-ups that would be great. THANK YOU VICTOR PENA

I usually don't spend much on shoes because my work boots are so expensive, but i recently paid $115 for shape-ups. After two weeks of barely wearing the shoes for a few hours each day I felt a sharp pain run from my left glut down to my knee. i thought it was a pulled muscle. the following day my left hip was sore as well. The day after both hips were excruciating. By the fourth day of limping around my right knee swelled so bad i couldn't walk at all, causing me to lose my job. Still wearing the shape-ups i went to a chiropractor to see about getting some x-rays a doing whatever is necessary to get rid of the pain. It was obvious to me the first time i wore the shoes that they made me walk different, like i was walking on raquetballs and it turned my feet out. My chiro says that by twisting my legs it makes my hips function different pulling muscles that put pressure on my sciatic nerve. This pain caused me to limp jambing one of my hip sockets closed and making one leg seem shorter than the other. Continuing to limp with a jambed hip caused my knee to swell to the point that i could no longer walk. From my experience i beleive if the shape-ups don't change the way you walk you're probably going to love them, but if they change the angle of the dangle you could be in for a series of joint pains. I am very dissappointed because shape-ups have the best insoles i have ever walked in, but the rest of my body can't endure the pain it would take to keep my feet happy.

I have always loved Skecher shoes and sneakers for my lil girl light upsare realy cool but they are falling apart, maybe your going to fast in making the sneakers cause I have two pair that ripping at the sides after only two weeks. Skecher what can I d0? YOU HAV TO FIX THIS.

I have many pairs of shoes and many pairs of skechers. Problem is I have wide feet and recently my feet have stretched out a bit so I need size 10 1/2 shoes. All my shoes do not fit any longer, even some brand new ones I bought and forgot to return in time. The most comfortable pair of shoes I have is skechers very casual with an instep strap with velcro (hook and loop) made of synthetic fabric, but too short and hurt my toes. Does anyone know of any skechers that run long or come in 10 1/2? I haven't found any on website. In any company officials are reading, why why why make every other size and just skip over 10 1/2??????? flynnmadden@aol.com

I bought my little princess some Twinkle Toes after months of her asking - they are not cheep! She wore them 3 maybe 4 times and one shoe stopped lighting up. Because I bought then out of town and do not have access to the same store here at home I can't return them to the store. I sent an email to the customer service email weeks ago and got no reply. I have since called and held for total of 40 minutes. My daughter is 7 and very sad. I would not recommend these shoes! She did nothing to damage the shoes she is a girly girl and LOVED the shoes. I am equally as disappointed in the customer service as I am in the shoes. Just don't understand how you can not stand behind your product and succeed. This was my first time to buy Skechers and will be my last!

I got a pair of shoes that have the same patent #D423,201 as Joseph Thomas Sr got, but I've had mine for over a year without problems and was trying to find the name of them so I could get the same ones and can be contacted at trwaltz08@yahoo.com

Hello, I bought shape up from DSW. They cost me $99.00. I find them extremely comfortable however, after watching the CD and doing the exercises that were recommended I am having much pain in my hips and thighs and down my left leg to my knee. I have fibromyalgia and am in pain alot and i thought this would help me. However, This hip pain and thigh pain has been since I wore these shoes. i stopped wearing them for awhile and the pain has not subsided. I truly believe that this pain is from these shoes. I don't have a receipt for these shoes and I have worn them about 5 times. Any suggestions? I am not happy about spending $99.00. Thank you Raleigh rjkaratz@aol.com

I bought my Skecher shape ups in January on the advise of a friend. I was diagnosed with fibromyalgia several years age. My pain was so bad that I was thinking about disability. There were days I could not even stand for clothes to touch me. To walk was extreme pain. My medicine cost me over two hundred dollars a month. I've been wearing these for four months now and I no longer take any medicine and am pain free. Never would I have believed all my pain was due to my posture. I always thought I had good posture. I now look forward to each day, walking my dog, and getting back into shape after so many years of hardly being able to walk. These shoes are a miracle for me. My doctor is very happy and surprised too. Thank You so much for the design of these shoes.

Hi, I bought a pair of Skechers work, for walking. The second day the side of the shoe riped out do to poor craftsmen ship or a very poor grade of leather. I took the shoes back to the store and was advised by the store manager that because i ware the shoes out side the store i could not exchange them for a new pair. I would like to have the shoes replaced or a full refund of my $69.99 heres some info to look for and stay away from buying the same shoe.Patent # D423.201(LEATHER UPPER BALANCE)(MAN MADE MATERIAL)(MADE IN CHINA)(U.S.10 U.K.9 EUR43 CM28 BRA42)One more thing to keep in mind. I got the shoes from "SUPER SHOES IN BENNINGTON VT" Not Happy losing $69.99 Joseph Thomas Sr