Priceline Corporate Office & Headquarters

A one letter typo in the name cost $50 to fix! It was quite obvious that it was a typo. I will never use priceline again, and I already have others following my lead. Boycot these bastards!

I'm sick of always getting a 6am fight. So I ask if it can be changed and the said no. So I asked if I can cancel and they told me no. But that is real funny when I just had to cancel a flight last month. So I asked for the Corporate Headquarters and he told me that they didn't have one but he can give me the number. So I pulled the number up on line. And I asked him again for the number and he said the same thing again. But you don't have to worry about me using priceline ever again.

I have always booked my tickets with price line and I paid extra for the insurance and now that I can no longer go on my trip they refuse to refurbish my money back the worst company ever.. I am so disappointed and will never be using them again.

I booked a vacation package with Priceline and purchased the insurance for $44 extra. Well needless to say there is no such thing as insurance with Priceline. They took my money which was $4600 and it's been over a month and still no resolution. They keep telling me to call the insurance company which is Berkley Ins and Berkley Ins is telling me to contact Priceline because Priceline never sent the the money. So Priceline stiffed both me and the insurance company

Tried to change a flight, cost me $200. Tried to reschedule the rent car, ate $50. They suck, I'll never use them again, they'll get nothing but bad press from me...

Worst customer service on this EARTH!! The flight I booked listed one layover in both directions, after I paid, it listed an additional stop for refueling.My aging grandmother cannot have more than one layover due to her high blood pressure. I called customer service who was extremely rude and monotone. And refused to give me his bosses name the person I spoke with was named Travis ID#5260493, claimed he was in the Philippines. I will never ever ever by anything from this company. BAIT AND SWITCH if I ever saw one...I looking for the contact information of their management team as I type.

We pre-booked our trip with Priceline 2 months in advance to our departure including flights, hotel and rental car. We made our flight to Orlando, Florida and made our way to the car rental company. Upon arrival to the car rental company they did confirm we did have a car reserved; however the rate we paid did not fit into their pricing models for Priceline. We called Priceline at the front desk of the car rental agency and they said their was nothing they could do for us except refund our money (in 7 to 10 business days)and we would have to figure it out ourselves. I was not accepting this and was very angry as I told them they better get this resloved. They refused and that was that. We were stuck at the airport for 5 hours as we tried to get a rental car and had to pay with money we didn't budget. Needless to say our trip was not as good as we had drained half of our budget on a rental car. I WILL NEVER USE PRICELINE AGAIN! Next time I will use a local travel agancy..

I booked a 9 night stay at a UK hotel with a best price guarantee. I found the same deal on the hotels webste that included breakfest and was cheaper. The difference was around $500. i contatced Priceline withing 12 hours of booking and then a number of times after to try and get the matter resolved with no luck. This is a bad company and maybe a class action Law suit is called for... It is a good lesson to look before you leap and NEVR trust Pricelines policys. PS the stock is trading at $730.00 a share.

Priceline is the worst company with the worst customer service ever, they made a mistake on our flight reservation, we called to complaint and we were told to cancel and repurchased the tickets, we did that and got an email from Priceline stating the cancellation and the amount of money to be refund. We never received the money back so we called them many times, spent hours and hours on the phone, and all we got is different excuses, after all we never got the money back. What a bunch of liars and thieves.

Absolutely the worst customer service ever!!! I was charged a booking fee (hmmm funny I thought Priceline had no booking fees) but they call it a "processing" fee. I was really upset and they said "there is nothing we can do because you agreed to the payment at checkout. I overlooked the booking fee but still THEY ADVERTISE NO BOOKING FEE AND THEY CHARGE PEOPLE A BOOKING FEE, they just change the name to "processing fee". I WILL NEVER USE PRICELINE EVER AGAIN!!!!!!!!

WOW the old system of Bait and Switch is in full swing at Priceline. During a long and frustrating BID I recieved a counter offer from Priceline. It was only a few dollars more than my bid and I just took the offer...WELL it was for an airport 120 miles from the one I wanted to go to. After contacting what they call Customer Service I got the big UP YOURS from the non-english speaking representatives. I will never use this company again

I recently made reservations for March 17th, it was my fiance's birthday, as we were going to a concert. When we arrived at the hotel, the clerk stated that my deposit amount was greater than the acutal rate of the hotel, this was a shock! This was the first time I ever used Priceline, so you can imagine my surprise. To top it all off, when I had contacted Priceline to change my room from a King to 2 Queen beds, I spoke with Anna @ Priceline and she confirmed there would be 2 Queens in the rooms. There were no Queen beds in this room, they did not even have Queen beds, only Full or King. I contacted Priceline regarding how they charged $34 more than what the hotel was charging to book with them, and they stated that I should of never been told that information. Seriously? People use their service thinking they are saving money, and the reality is people, you are loosing money! They refused to refund me the difference and kept referring to their policies. I spoke with the Customer Relations Specialist, Sharon, who still refused to help me. Needless to say you can understand my outrage! I am in the process of contacting Lisa at Corporate myself to see if I can get anywhere with this company. I should of stayed with HOTWIRE, I have always managed to get great deals and Customer Service as well. Shame on you Priceline.

I booked a flight to go see friends this summer. Boy was I wrong!! I accidently hit my hand on the key board and it added a different apartment number. I tried to go back and fix it but it said it was processed. I had fun talking to a rep that couldn't understand english or speak it for that matter. The rep kept telling me there was nothing she could do for me, so I had her transfer me to a supervisor. Wow,she didn't listen to me either. I had to repeat myself 6 times. I told her a good manager would listen. I told her that I just wanted to fix the apartment number but was told there was nothng she could do for me. I told her just to get my reservation cancelled. The supervisor just kept telling me hold on. Hold onto what? I told her just to put me on hold so she could get someone to handle my request. Aboout 10 minutes later she comes back on the phone and tells me my refund of about could take around 5 days. I never had such horrible customer service in my life!! If I would give them 0 stars!

Booked a room for 2 nights, checked the area that I wanted it in, they gave me an area over 45 minutes away, in which I DID NOT check, called customer service within one minute, they apologized and offered to refund my money less a 35 dollar change fee, I said this was your mistake not mine, I shouldnt have to pay anything....asked for a manager, they said they are sending me to the escalated department which could help me more, this girl comes on, reading from a script, not listening to anything I said, when I was done speaking she would come back on and repeat herself, she finally said I can send you a coupon for the next time you use priceline, which proved she wasnt listening to anything I said????? I told everyone that I spoke to, including the corporate office, that Im not asking for a refund, or to rebook, or a coupon for my next trip.... Ill stay with the same hotel chain, please just switch it to the location where the event is that Im going to since that was my request in the first place, same thing over and over, telling me I did check the area that they gave me, its my word against theirs and in this case, and from what Im reading above, the case of many others, the customer is NEVER right, how are they staying in business??? The best part of this entire story is that at the end I said, ok I will take the refund and rebook and pay the change fee, It was worth it not to take a cab back and forth across the city 4 times a day, and he goes, well the last rep made a mistake and shouldnt have offered you that option, I said are you kidding me, well what about the coupon for my next trip, he said no, we cant do that either you are at fault.... 2 customer sercvice reps, 1 corp rep, and 3 different stories, the higher up the chain I went, the worse it got....Neato F'n Mosquito

I wish there were no stars! I should have learned my lesson to only use them for rental cars because they can't mess up on those! I need a hotel in San Diego and I wasn't even using there name your price section I was using there hotels near a certain address and closed the whole site down. As I was booking with another website it booked me at some random hotel 6 miles from the hotel I was booking on the other site. I didn't panic I just called the customer service number thinking that someone would be able to help me because this was just a crazy deal that happens. Well first taking nearly 30 minutes to anwser then being hung up on was enough to make me mad but I stayed calm and called back. After spending nearly an hour on the phone and being passed around from useless person to person I was transfered to Leslie who was telling me she was the highest person there and she had all the power to not help me! Only after the fact that I asked her to speak up or transfer me to another phone that i could actually hear her. It was literally a whisper at best. She refused and hung up on me and told me not to call back because no one would help me!! What kind of customer relations pro says that?? If you did you deserve to be fired! What a horrible person. I asked her what her title was and she said that it wasn't important for me to know! All I needed to know was that no one could help me. Even after that I wasn't giving up I called back and was sent to another group of useless people that said they are here to help but can't give the customers what they need or want, they can just book or talk about how great their companies are. Neither 4 hours later I'm sitting here feeling so stupid for something that wasn't even my doing. I'm sitting on the phone with the hotel hoping they will grant me some kind of help. If not I will be contacting the corporte office monday morning and making sure I can talk to someone because I'm so mad about how badly I was treated. STAY AWAY FROM PRICELINE for anything but cars the rest can't be trusted I'll be using anyone else to not be put thru this again.

After purchasing a ticket from Priceline, the price went done $73.00 in a week. I was under the impression that I would be afforded the courtesy of getting the lower fare.NOT TRUE! No one would take responsibilty and kept saying there was nothing they could do. After two hours on the phone with Priceline talking to people in Manila an Mexico, got NO SATISFACTION. WILL TELL EVERYONE I KNOW...NEVER USE THIS WEBSITE! THEY DO NOE KNOW OR CARE ABOUT CUSTOMER SERVICE!!!!!

LOL!!!! I dont know why I went right to Priceline to book a ticket to Vegas....but I did...for Some reason after I booked it, I went on Expedia to see what that price would be and low and behold, it was 30 dollars lower for the EXACT trip. I didn't panic. I called the Priceline ‘Honduras' Customer relations team and asked for the Priceline guarantee. I told them to go on Expedia and put in my itinerary...after 2 hours of speaking with several people, nobody on their end could see what I was looking at...they all where finding different and HIGHER numbers from Expedia...There was no way to email them the link of my web browser, no way to send a PDF print of the Expedia page, it was just their word against mine and that was final....It’s not their fault, the company wants them not to find it...that way, they don’t have to issue any refunds or honor any pricing. Its my fault for using Priceline before shopping around first and kudos for their marketing because I went straight to them for my trip....

I tried to book a name your price hotel on the website but kept getting an error message at the enter your details page. So I called customer service and they said I couldnt purchase because my credit card did not have a US address (eventually I was told this after several calls). While on hold I had sent a customer service message through the site asking this question and the email response from a customer service agent came back telling me I could not make the booking for the same reason. Fine! No problem so off I went and booked elsewhere...Yet the next day I discovered they actually did put the reservation through??? A call to customer service just gave a canned response that purchases are final etc. How did my reservation go through when the site blocked my booking from going any farther? Only for the fact that I had it in writing from the customer service response would my credit card company not have seen proof of what happened to me. Priceline were a million per cent un cooperative. It was ridiculous to the extreme what happened to me and how they treated me and my bank. My bank claimed the money back from them and re paid me. It took dozens of phone calls and letters to my bank showing my proof to get my money paid back to me. Bad taste in my mouth from Priceline...shudder....

Not sure why Priceline bothers to have a "customer service" department. When the first rep did not have the authority to help me, I asked to speak to someone that did. I was then transferred to "customer relations." When that rep couldn't help me I asked to speak to someone higher up. No can do. Really? The guy sitting in some call center is at the highest Priceline corporate level? So, I asked for the address and phone number for their corporation. He said he had the address but he didn't have a phone number!!!! Really? Customer Service/Customer Relations can not provide the phone number for their own company?!?! Now, you know that the guy in the call center is not making this stuff up. Priceline has in their wisdom decided that this will be their customer service. How deceitful and shameful! OK. Looked up their corporate address and phone number. Now starting to write letters to their corporate executives. Of course also going on FaceBook, Twitter, and LinkedIn to let everyone know. Another good use for social media. In case anyone's interested, what happened was that I named my own price, $70, for a one night stay at a 3 star hotel. The bid was accepted for a Radisson Hotel in Chatsworth, CA. Unfortunately there is no Radisson Hotel in Chatsworth, CA. There used to be, but they must have lost their franchise. Their customer service said it didn't matter what the name on the hotel was. I tried to explain that the problem was that the hotel was mis-labeled as a Radisson. That it's really a non-branded hotel in Chatsworth with no Radisson sign anywhere. Tough luck. Really? Priceline approves of deception and knock-offs. Some no name hotel can say it's a Radisson and Priceline's ok with that? Thank God I didn't buy an airline ticket, probably would have told me my ticket was on a branded airline but the planes, held together with duct tape, just don't have the brand's name on them. Milan Vukovic (818) 610-8088 call818vukovic@yahoo.com February 16, 2012

My daughter bought a return flight ticket from Boston to Kuala Lumpur for $1,368.00 in August 2011. The flight leaving on August 27, 2011 (Delta and Koran Air) was subsequently cancelled due to Hurricane Irene approaching. Up to today, she has been unable to get a refund despite numerous promises by Priceline customer service. She feels cheated of $1,368.30. She is just a student. Priceline does not deserve a single star.