Priceline Corporate Office & Headquarters

Customer Service isn't just poor, it's apparently non-existent. In the 52 years I've been on this earth, I've never received such a run-a-round as I have with Priceline.com. Having been unsuccessful in getting the bid I requested, I left the website and found a great airfare rate elsewhere. But when I attempted to purchase it, Priceline was still holding onto my funds preventing me from making the other purchase. Calling several listed numbers to speak with a Customer Service Rep. has been absolutely impossible and a recording keeps telling me my credit card has not been charged yet the bank registers a hold on my account. Today is the last time I will ever attempt to use Priceline.com, and my prayer is that they will reap what they sow and for their horrible customer relations find themselves out of business within the year. As a matter a fact, I declare it in the name of Jesus. Prayer changes things; I am a witness.

These guys are liars . I rented a car and when I found a lower price with the same car company on thier website they claimed they could not seethat price and quickly hung up. Just for the aggrivation they caused the BBB as well as many travel review sites will get a letter of the details of how bad priceline customer serive really is. I will Never do business with them again !!

Priceline's calculations for a MEDIAN retail price for a hotel listed on their "name your own price" webpage are deceptive inaccurate and misleading.   I used Priceline to book a hotel in Key West, Florida.  Juggling a baby in my lap and a two year old on my knee, I went to the "name your own price" webpage.  Hoping for one of those 60% off deals that is posted on the website, I proceeded to book my vacation.  I chose where I wanted to stay "Key West" and the star level of my hotel, "resort".  I was then ready to name my own price.   To the right of the entry box is a yellow square that reads "median retail price for a resort hotel in the areas selected is $579".  I based my price on the $579 and entered $275.  That price was not accepted.  I quickly tried to enter my next higher price of $300.  That was accepted!  But it was in Key Largo.  Oops!  Somehow when I made the second entry of $300 I also searched both Key West and Key Largo.  After 3 failed phone calls to customer service(in the Phillipines) to help a partly distracted mom try to get her trip changed to Key West, I realized my error would not be changed.  Instead, I began to investigate how I made the mistake in the first place.  So, I went back to the website and saw that if I included both Key Largo and Key West in my search, there were in fact 3 Resorts possible.  Adding the three available resorts together $579(in Key West), $334 + $379(in Key Largo) I came up with a median price of $432.  However the yellow box still reads the    "median retail price for a resort hotel in the areas selected is $579".  When it was just Key West selected the median price was $579.  With both Key West and Key Largo selected the median is still $579.  How could I attempt to  get 60% off if I didn't start with an accurate median?   That is clearly inaccurate and misleading.   If the yellow box had changed to reflect the actual median of $432,  I would have lowered my "name your own price" to $200(and with the number change, I might have even noticed my Key Largo error). After getting nowhere with customer service in the Phillipines, I called the headquarters in Connecticut. The Senior VP of customer relations, Lisa G. passed my voicemail to Steve in her department. Steve called to tell me  he could not cancel my trip because they might lose their contract with Marriott if he did.  He also told me that a median and average are different(?!?) and $579 was indeed the median at the time I booked.   He insisted that the price of the hotel they booked for me changed from $579 when I booked to $334 four hours later.  I am 100% sure he is wrong.  In addition, I called the hotel directly and the prices for rooms were $319 and wouldn't have changed so drastically in 4 hours!  I tried the same search several times after my conversation with Steve and the box always read $579 with Key West alone and with both Key West & Key Largo checked. The calculation is inaccurate and deceptive!

This is what happens when you outsource to countries that dont speak english.....My daughter attempted to book a trip online and got a "cannot process your request" message.....She called cut service and tried to book it that way.....Than was told her credit card wouldnt go through...another credit card and 1/2 hr later still no luck.....Hang up and try tmrw.....But wait!!! There are now 10 charges to both credit cards....Approx $10k .....Have to put stops on them, notify fraud alert, issue new cards etc!! Call cust service to find out WTF is going on....Ended up in and English as a second language class and an orchestra of canned responses...Thank you William J for Ms Willingham's phone number...I'm sure she wont call me back either...

The VP of Customer Relations (that's what they call it...I wouldn't) is Lisa Willingham. Her direct number is (203)299-8000 x720. She hasn't returned my call yet. They'll probably change her extension once this gets out.

I agree with those before me who state that if there were a zero rating it would be gracious for priceline customer service. I will never use Priceline and will see that friends and family who frequently did use Priceline never do again. I made a reservation and purchased travel insurance. I needed to change my route and was told that I could do so. Apparently, this was not the case and no changes are allowed regardless of circumstance. I was then told that if I die on or before my travel that I could call and fill out a claim. Well hell, now why didn't I think of that. Next time I die I will remember to do just that. Really? Priceline......It would be interesting to see the retention stastics of Priceline.

Wow, I'm really surprised to read these bad stories. I have had only good experiences with priceline. You must follow through and commit to your purchase, but they are very up front about that. What do you expect, people? At these discount rates, there has to be a trade-off. The one time I begged them to change the hotel for me, they let me. Their bid system for hotels and cars can't be beat. I use them all the time. Now, flights, this is a different story. I have never gotten a cheaper flight than I could by myself.

First and last time user. Priceline will never get my business not any other ear I can grab at this point. I do not want a refund on my hotel stay, all I asked for was a reschedule. I booked a single night in Orlando for a concert. The concert was postponed yesterday. They will nto allow me to simply change the date, they would rather keep my measly $62 and lose me forever... and do a simple reschedule. Reallt Priceline? THIS is how you make and keep happy customers? Believe me, every person I can find will hear of this and I will never use this service again.

I had the same problem as Sarah. The hotel showed me that I would of payed a lower rate through them. When I asked Priceline to refund the difference of $13.00 I was told to bad, I needed to reread the contract. I travel a great deal and will never use them again. Imagine, they pay thousands to bring in new customers and will not pay $13.00 to keep someone happy and coming back. They have lost me, my friends and family.

I have never had a problem with Priceline. It's a great tool to use in a pinch when you're in a city and need a good place to stay...fast. There are a lot of people here who are using Priceline for the wrong reasons...and remember, you get what you pay for. As for getting what you pay for with Priceline, I've been very lucky with what I have bid for. I traveled the entire US West Coast last year using Priceline and I stayed in 4 star hotels the whole way. I wasn't disappointed with what I got...at all. People here complaining about accidentally hitting buttons are CRAZY! Close your window if you don't want to buy anything! You go through like two confirmation screens until you get to the point of buying. And paying for parking...grow up! Every hotel charges for that! Again, if you want 5 star treatment, you have to pay for that. Go to the hotel directly. Use Priceline for what it is: a great place to get a great hotel last minute or doing something on the cheap (when you're willing to take the risk of getting what you pay for).

Priceline has the worst customer service I have ever dealt with. The result in them not giving me a refund for a mistake THEY made will cost them more than the 54.00 refund I requested.

If there were 0 stars, that's what they would get. When I stayed over night in my hotel room, the hotel accidentally gave me a bill with a lower amount than priceline charege me by $13. (including taxes). I called and spoke to the hotel manager who informed me that the lowest price I saw on the bill I received was the same price they bill Priceline. I paid $13 MORE than the hotel would have charged me. Customer Service is just there to tell you they will not give you your money back.. or even partially refund a difference for them overcharging. They are a scam as far as I am concerned. I hope someone reads this and saves themselves some trouble. AVOID THIS PLACE LIKE THE PLAGUE.

i booked a room for 3 nights through priceline, in columbia missouri, at travel lodge, while my mom was in the hospital, the hotel was nasty and dirty, had to be switched 2 x that night do to heat not working in 1st 2,last room was dirty, floor had not been vaccumed, there was mold around curtains and walls, tub was dirty, sheets had yellow stains and burn holes, and there were cockroches, had to move to another hotel, just want to be credited the money i feel you owe me for the 2 nights i did not stay, if it were u,u would not of stayed there either

I think priceline gets a raw deal. The reservation system is good. Hotels give priceline members inferior rooms ( bad location, worn-out furniture, unsafe electrical appliances). This is definitely true of Sheraton! I'm in such a room at the Miami airport ( #353 ).

Try spending the rewards cash, what a nightmare!!! I could easily spend my own money and purchase the room for $81.00. But using the "name your own price" of $82.00 ($12.00 My Money / $70.00 Rewards Cash) gets rejected. What a scam!!! Talked with SARA, Hector, Cacy and Michael. All of them had lame peat and repeat replies. You could tell they take these types of calls day in and day out. Note: Only option to use rewards cash is "Name your own Price" Lisa Hillingham, SR. VP Customer Service, you should be ashamed of yourself.

I only wish I had an option for zero stars. Absolutely no help whatsoever. My departure was changed 40 minutes early and a rinky dink airport, and when I showed up an hour early I was told to wait until the current plane had taken off until I could be helped. When I tried to check in was advised that was my flight that had just left. Called Priceline and they offered me another flight in another city that was impossible to get to on time. I asked for a refund and it was refused. When I called a day after I paid my own way home, they told me I couldn't have a refund because it was too late. They were rude, uncaring, constantly interrupting, and stated I was "lucky" because I ended up with a miniscule credit from the airline, after I paid an additional $350.00 to get home, wasted 5 hours of my day getting there, then another four hours on the phone with their inept "customer support" staff trying to seek some recompense for this hassle and financial hardship, to little to no avail. At my rate of pay, the entire ordeal cost me an additional $ 600.00. STAY AWAY AT ALL COSTS !! DOES WM SHATNER HAVE ANY IDEA HOW HORRIBLE THEIR CUSTOMER SERVICE IS?

This company is horrific and is FULL OF SH!t. I purchased the travel insurance and couldn't even get my hotel refunded. Horrible horrible service!

Priceline.Com gets not only a Capital "F" for failure, but an "f" for FUCKED in the head! I have tried calling every known customer service number for this 4th rate company (How it ever got the SEC to allow it to go public is a mystery)and they PURPOSEFULLY "hide" from the consumer. As a result, I will NOT use their 4th rate service! They are not consumer freindly. They are, in fact, scum!

FALSE ADVERTISING AND BAD CUSTOMER SERVICE - Use this service at your own risk. There are no refunds for any reason. I would like to give this company a zero rating if it were available. On September 5, 2011, my car rental bid of $20.00 a day was accepted for a rental car from National Car Rental in Phoenix to be picked up 10/19/11 at 1:00 PM and returned 11/22/11 at 10:30 AM. My credit card, which was charged the same day, was charged $113.55 for the three days rental. I was told the additional $53.55 was for taxes and fees. This amount is nearly double the accepted bid. I was told I could get a free upgrade, and I decided to take advantage of it; however, the free upgrade cost me an additional $47.82 for the three days. So, I ended up paying $53.85 a day for a car instead of $20.00 a day plus taxes.

I agree with everyone who states it's a shame this website doesn't have a zero star rating, which is what priceline deserves. I called within SECONDS because I accidentally hit 'buy' on a hotel bid. Not deliberately, not intentionally, but I ACCIDENTLY brushed my touchpad on my laptop. I had two windows open on my laptop for priceline because I was trying to bid on both a flight AND a hotel. I didn't book the flight because there was no way to guarantee my flight time, and I needed a specific time frame. Instead of closing the hotel window, I brushed the laptop mousepad and BOUGHT a hotel room for a city to which I have no airline ticket to visit. Again, within SECONDS I was on the phone with priceline to attempt to resolve the issue, with absolutely NO results other me having a bad headache at the end of my calls. I have contacted my credit card company to stop payment on this charge, and will be contacting my local B.B.B. I would NEVER recommend this business to ANYONE based on their poor customer service alone. Do yourself a favor, pay a little more and have peace of mind with another company.