Priceline Corporate Office & Headquarters

I STRONGLY suggest contacting your state attorney general's office. The customer service with this organization is an example of their attempts to defraud the public. There is NOONE in their "customer service" department that speaks English as a first language. That in and of itself is not criminal - but the fact that their executive management does not want to resovle customer complaints / double billing / misrepresentatoin, etc. IS CRIMINAL. Believe me - if your STATE ATTORNEY GENERAL'S OFFICE GETS MULTIPLE COMPLAINTS- THEY WILL INVESTIGATE. It will be very expensive, very quickly, if Priceline has to defend legally - but I think this is what it will take as they have no motivation now to do anything. NOT RESOLVING CUSTOMER COMPLAINTS IS PROFITABLE- but after massive legal bills hit their bottom line and their stock suffers as a result - it will cease to be.

The only thing I will give them 5 stars on is taking your money and running with it I just got done cursing out two ppl for trying to cancel a flight and them claiming that my ticket is non-refundable through Airtran. Airtran said it was a problem that I needed to take up with Priceline. They said it can be held as a credit and I just wanted my money back. Customer service was less than bearable and it felt like they were reading from a script ugh calling corporate.

Priceline is the worst. I booked what was supposed to be a 3 star hotel, and they put me in a substandard 20+ year old hotel that was smack dab in the middle of a parking lot next to a restaurant and bank buildings. The other name brand hotels listed as 3 star were much better - but I got the worst one. I tried to get a refund via Priceline and they refused - saying I had to pay - I bought the Berkely Care and they also refused to pay saying I had to have a Medical Condition and see a doctor - that is NOT what Priceline site says. I will NEVER use Priceline again. I left the hotel because it was hot and uncomfortable - found another room in a nearby name brand place on my own. I am out more than twice the money I should have spent - but the second hotel, a Hilton brand, was so much better. I think the first hotel - a Marriott brand, by the way, uses Priceline because no one will book with them otherwise.

I've had similar experiances, and worse, and what looks like intentional fraud. The calls and customer service are routed out of the country and they have no intention of honoring their contracts after they take your money - you can't speak to anyone.

I booked a hotel on Priceline in order to accomodate 5 guests for our trip to San Diego. The advertisement stated that it was 2 queen sized beds with a sleeper sofa which would have accomodated our stay. I booked and paid for the hotel. Printed the receipt. When reading the receipt, it stated in a small disclaimer that Priceline would only guarantee 2 adults as they "double book occupancy". Concerned, I picked up the phone and contacted the hotel directly for them to inform me that they do not have sleeper sofas in their rooms. I asked for a roll away bed. The hotel employee stated they do not have roll away beds as the rooms are not big enough to accomodate one. I contacted Priceline back in order to cancel my reservation and get my money back as the advertisement was misleading. The hotel manager understood and had no problem giving Priceline authorization to refund my money back to me, as they could not accomodate our party for our vacation. Priceline representative REFUSED to give me my money back even though the hotel agreed. After spending 30 minutes on the phone with the so called customer relations representative she finally gave me an authorization to get my money back. She guaranteed the money to be returned within 1 business day! Well after the fact now they are saying it will be 10-14 business days to get my money back. I then try calling the customer relations department back in order to address this matter and got hung up on. The representative refused to give me corporate office telephone number. I am disgusted and will NEVER use Priceline.com again! They do not know the meaning of customer service..... And on a positive note....booked my own hotel, directly with a different hotel and the hotel was amazing and cheaper than Priceline offered! Ha what a joke this company is!

I booked a short trip for Fall Break to St. Louis with my child. I also purchased the cancellation insurance at the cost of $5 per night. Shortly thereafter I got news that I had mono and decided not to travel for medical reasons. When I called to cancel the reservation, I was hung up on by someone to whom Priceline had outsourced their calls and was told that I would be charged $25 per night per room and that I had to allow them to contact my treating physician to confirm my diagnosis. They also said that any refund would have to be made by contacting a company called Berkley Care and that I would not be refunded the $50 ($25 per night). So my decision not to travel cost me $60 instead of the advertised rate of $10 for the insurance. This insurance is a JOKE!! They are telling me that no refund will be issued until they confirm my diagnosis with my physician. And even if they confirm the diagnosis, I will have to wait 10 days to receive a refund. I will NEVER recommend their company again.

I am very disappointed I was attempting to rent a car with Name Your Own Price when I didn't see the check box for using a debit card. When I called to confirm my reservation the rental car company notified me that they couldn't accept my debit card because I am from the neighborhood but if I were from New Jersey or future I could. When I tried to cancel my reservation and try to do another one they said they were going to charge me a $30 fee when my total reservation was only $46.39 so my account will only be refund $16.39 which is outrageous and unfair the customer service guy was rude and unhelpful. My account was immediately charged for the $46.39 but they would not help me look for a new reservation to get a car rental company that takes debit cards. I will never use Price Line services anymore as long as I live this was the worst rental experience I have had my whole life.

This is an attachment to what I have already written my "so Called" Customer Relation Specialist who is "so Called" "HIGHEST " in rank Kurt employee # 5260485 which I am not even to sure that is a correct ID #, was thee ultimate worst and after reading all the 1 Star complaints listed above I am astounded that Price line who has at least $500 of my hard earned money is frightened that these upset customers aren't taking things to the next level.I wonder if there was an option for no stars how many invisible stars would u have?

THIS WAS TRULY A HORRIFIC EXPERIENCE WITH PRICELINE I WAS BOOKED INTO A HOTEL THAT WAS BELOW STANDARDS AND THEN I WAS GIVEN RESISTANCE FOR NOT WANTING TO STAY. I SPOKE WITH BRENDA ID# 5260313 WHO HUNG UP THE PHONE IN MY FACE SO PROFESSIONALLY DONE, I CALLED 15 TIMES PRIOR TO GETTING HER ON THE PHONE, EVERYTIME I CALLED IT WAS AN AUTOMATED RECORDING NON-HUMAN BUT WAS MORE HUMAN THAN MS. BRENDA. SHE APPEARED TO BE THE NON-HUMAN AND THE AUTOMATED SYSTEM APPEARED TO BE HUMAN. THIS COMPANY HAS ADDED A NEW MEANING TO LONESTAR AS IN TEXAS, IF YOU NOTICE ABOVE, ALL REVIEWS ARE ONE STAR. THE AMAZING THING ABOUT THIS IS THEY ARE SATISFIED, ELATED, EXTREMELY HAPPY ABOUT THESE REVIEWS. IF THIS COMPANY WAS A RESTAURANT WE WOULD SURELY HAVE ANOTHER OUTBREAK OF TOMAINE POISONING, BOTULISM, OR SALMANELLA, WAIT! I JUST GOT A REVELATION THERE IS SOMETHING GOOD THAT CAME OUT OF THIS!!!

What a horrible experience! I needed a hotel for one night in Vienna VA - after choosing the specific area, I was booked at a hotel 20 minutes away with no available transporation! When I tried to get someone on the phone to change it, they refused to help at all. What a horrible company, will never use them again and will tell everyone I know - including the 25K people on my website!

"Worst customer service ever...I am dumping Priceline.com from all company accounts!" Yesterday I attempted to book a hotel through Priceline.com. I have been a customer for a long time and usually the service is good. But in the last few months it has gone downhill. Maybe because Bill Shatner sold his interest? Maybe because you have "outsourced" the soul of the company. I had attempted to book a Hotel in Ventura California and ONLY Ventura. I live in santa Barbara and am a travel writer. This weekend I am writing about the Highland Games in Ventura about 30 miles form my home. For convienance I was booking a room through price. Very clearly choosing ONLY Ventura from the menu. I have never used the "blind" bidding process and thought I would give it a try and write my experience into my article. And OH! What an experience. When I was notified by Priceline that I was booked into a hotel in Thousand Oaks I was livid. I called Priceline 4 different time to try and resolve the issue. But clearly customer service and the "so called" Executive Service is a scam. All you get is someone who has no idea of the area you are talking about and then they are rude. In every way. Bad press can damage a companies reputation. I am so dismayed and disheatened by the whole experience. I have contacted Brett Keller in the Priceline Corporate office and Priceline PR. I am writing about my experience over the last day and a half and it will apppear in three publications. Bad service= no business. Sincerely, Elizabteh Minnis Santa Barbara,Ca 805-570-4080

Terrible Customer service - Company only as big as it is because it doesnt have return customers, but instead constantly helps new customers. Try talking to customer service!