Priceline Corporate Office & Headquarters

Poor customer service. All they can say is there is no cancellations, no refund and the order can not be changed. Spoke to 5 people. Told them I have written the better business bureau and the Texas State Attorneys office. I let them know that I have the confirmation from them, that they have received my claim. In the State of Texas you have the right to cancel a hotel reservations within 3 days. I tried to cancel within 1 minute. Spending hours talking to them 5 times and spending hours online reporting them. Finally I called the Hotel manager and she canceled the reservations and I let her know that I have reported Priceline. On her side she has not charged priceline.com for the the Hotel and was not going too. I wanted to let her know we would not be showing up.. Even though you use the filter on priceline and state you need a hotel for pets. Apparently when that box comes up "name your own price", the filters go away and they no longer abide by your request made previously. They say the Hotel they give you is on the same one as requested, but once you click ok. The reservations turn to a totally different place that does not allow pets. They don't care.

I attempted to name my own price and thought I would have a choice about the hotels that would accept my bid. After realizing that I received 2 hotel rooms I called them directly minutes after placing the order. I explained to 2 different people that I have a group of 13 people and needed living units and they said that I couldn't change or do anything about my reservation. Now I have to scramble to find arrangements for 4 adults and 9 kids for a school vacation.

THE ABSOLUTE WORSE CUSTOMER SERVICE I HAVE EVER EXPERIENCED. When I asked for a supervisor, no one has anyone that they report to. I spoke with Dominic#SODO0611 in Customer Care & Janice #5260078 a Customer Relations Specialist. Janice suggested that i write Lisa Gillingham, Sr. VP of Cutomer Service. The absolute worse experience I have ever experienced and I have experienced some poor service, but seriously, there should be a zero star because the one star was giving the company too much credit.

If i could give 0 stars i would. You book a hotel and then they let you know after you name your own price and buy it that there will be a $20 to $55 parking fee... are you effing kidding me???? i feel like i've been taken. the customer service person Elizabeth H. acted like she could give a $^#$ about my problem. I feel totally scammed.

FALSE ADVERTISING AND BAD CUSTOMER SERVICE If I could give a ZERO rate I would. First, a lower hotel price was found on the website. Then an even lower rate was available with a corporate discount. Because the reservation was made in a hurry (day before check-in), they said no refund was available due to less than 24 hours. Call center is located in the Phillipines and if you ask to be transfer to the US you are told that is impossible. It is impossible because they do not have any call centers located in the United States. If you call the home office in Connecticut, you will be trasfered back to the Phillipines.

WARNING I believe that I was a victim of identity theft as a result of booking on Priceline. I had over $5,000 of charges put on the card I used to book my hotel on this site. Charges were put on my card the day I arrived in California. I had not used my card in the states at all so the only way someone could have got my details and date of travel was via this site.........

I made an offer for a car rental at West Palm Beach airport yesterday, but my offer was not accepted and it was written that I should Try Again. I don't want to try again. I spent more than four hours today trying to get to speak to a person at a Priceline number in order to CANCEL. I tried MANY numbers, but only got an automated selection. Likewise, I could NOT get a Customer Service email address. I am worried because Priceline has my credit card number. CANCEL, CANCEL is my desire. It is unheard of for a business not to provide customer care access. Please provide a telephone # where I can reach a live person in order to cancel.

This is company has refused to cancell my order and it has been less than 24 hrs since I purchased my tickets. Also within this time I recieved an email stating there were cheaper tickets to my destination by $200!!!!!! I have 2 tickets purched for this trip and I am a freuent traveler. I have been a loyal customer to priceline until now but since they can not afford to give me the courtsey of a 24 hour period after purchase time... I can not longer afford to deal with them and their customer service.

I just recently had a problem with price line my grandmother accidentally put my maiden name on my ticket instead of my married name but that wouldn't have mattered because the airport could not find me in there system with the airline record locator number I was given I called price line to find out why they couldn't find me and to get my last name changed I spoke with a guy named Carl and he said he could fix my name and get me on a flight for $30 or I could call the airline and they could do it for free so I told him I'd rather save the $30 and get it done for free. So I call the airline and they said they could fix my name but I would have to call price line back cause they would have to get me a new reservation since that's who I bought my ticket from. So I called price line back and got some lady that barley spoke english I had to tell her what happened 4 times and that I needed on a plain asap cause I needed to get back home to my son she kept telling me that there was nothing she could do so she transferred and the guy she sent me to tried to tell me the same thing I asked to speak to a manger and he tried to tell me what he thought that the manger was going to tell me. I told him once again to transfer me after a min. he did. Well I started to talk to the supervisor he tried to tell me that there was nothing he could do then he tried to tell me that it's not his fault that my name is wrong on my ticket and that he could get me on a new flight for $180. I told him that his employee told me that he could do it for $30 so that's what I want. After I told him to get me on a flight for $180 no more then that then he tried to tell me that there were no flights going out of Bakersfield,CA until monday after about 1 1/2 - 2 hours he sends me to united.com support I told the lady what happened and she had me go down to the airport and they got me a flight for FREE leaving Bakersfield,CA that next morning. I was lied to by the supervisor at price line and bullshitted around all because they were trying to get more money out of me.

I haven't seen this issue on here yet, but I recently booked a hotel room in Napa, CA, on Priceline; after confirming that I received the price I wanted, the next screen came up offering transportation to my hotel from SFO at a good price, so i booked it. They did not mention that the transportation was to downtown San Francisco!!! This does me no good at all as I will still be 40 miles or so from my hotel! I understand that I made the mistake and did not read the fine print; however, why would they offer this service when it doesn't pertain to the recent sale??? No one will help; all I get from customer service is that I initialled the contract and it is my fault. How sad that Priceline is willing to lose my business FOREVER over $34 that I have asked them to refund. I know that they can do it; they know that they can do it; but they just refuse to.

Please, someone devise a "0" star rating, but actually this is way too crediting as well. Price Line is not to be trusted. Always giving a second chance knowing mistakes happen , regardless of training and pressure to attain high levels of service.But the second chance ended like the first, horrible. With 4 flight tickets from Buffalo via Price Line for my family to attend a wedding in Virginia, Price Line made a grave error in the reservation number for our flight, leaving us without tickets, baggage in hand at the Buffalo airport. Price line customer service was rude, saying "call back Monday". Well, we were unable to attend the wedding and my family was greatly upset. My husband is a doctor and is well recognized and many trust his educated opinion. Price line, thanks for nothing

Priceline.com has the worst customer service there is, but then what can you expect from a USA company that outsources it's customer service to a foreign country????????? Just another "GREEDY" company that wants American customers and their money, but gives terrible "outsourced" foreign country customer service in return. All you get from these people is a "song & dance"... I purchased two airline tickets through Priceline.com and 25 1/2 hrs. later I noticed the prices of these tickets had been reduced, so I called Priceline.com to ask for a refund in the difference of the prices. They told me I'd missed the 24 hr. deadline by 1 1/2 hrs. so, I e-mailed them several times and got the same response. A lousy 1 1/2 hrs.!!!!! I've been a longtime customer of Priceline.com, but NO LONGER. The refund difference was only $74.00, but it's going to cost Priceline.com alot more that the lousy $74.00 they would have refunded by me not doing business with them anymore, but it bought them ALOT, and I do mean ALOT of negative advertizing!!!!! They could have showed a little compassion and given me the 1 1/2 hr. leeway just for the mere fact that I've been a long time customer.

I HATE THIS COMPANY. YOU CANT SPEAK TO ANY ONE THAT SPEAKS ENGLISH . THE CUSTOMER SERVICE SUCKS AND THI COMPANY IS NOTHING MORE THAN A HUGE SCAM. I CALLED AND CANCELLED A RESERVATION THAT I BOOKED FOR JULY 17TH I CANCELLES IN JUNE . I CALLED BACK TODAY TO USE THE CREDIT AND HE TOLD ME THAT I DONT HAVE A CREDIT AVAILABLE TO USE. THEY REFUSED TO GIVE ME THE NUMBER FOR THEIR CORPORATE OFFICE SO THAT I CAN WRITE LETTER. I WOULDNT ADVISE ANYONE TO USE THEIR SERVICES. YOU LOOK BETTER GOING THROUGH THE AIRLINE DIRECTLY... I WILL BE CONTACTING THE ATTORNY GENERAL ASAP!!!!!!!!

I agree, the worst customer service ever. Since, I heard about the name your own price feature I averaged over 1 booking per month on hotels and some flights as well. However, after my first problem with the website I experienced the worst customer service. It is obvious that this company could care less about the customer. They just lost a high volume long term customer.

DO NOT TRUST THIS COMPANY!!! They will not admit to or fix their mistakes. I booked a car and was given an entirely different price after acceptance. They obviously "doctored" numbers to get more than I accepted. I called customer service and after getting no help from someone I couldn't even understand. I asked for a supervisor. Lilly refused to get me one. I called back and got a Tina on the line and proved they charged me wrong yet she refused to fix it. I used Priceline for many years and in good faith tried to receive a fair resolve. These people DO NOT know or care about customer service. THEY WILL SCREW YOU FOR SURE. Look at all the bad reviews. I am going to every site I can to share this story. William Shatner is an idiot to have his name attached to this criminal company and needs to be aware of what is happening to customers.

I have been a satisfied Priceline customer for years, but I find that when their system has a defect, they do NOTHING to correct it and do EVERYTHING to punish the customer instead of making things right and thanking people for alerting them. You book a hotel reservation and the confirmation comes back with an offer to add a rental car to your trip. THEY QUOTE YOU A PRICE, and there is NOTHING to indicate that what they are really doing is tricking you into making an unrealistically low bid in their "name your own price" system, So when the bid is unsuccessful, you get to pay triple the price they offered you. They tell you on the phone that the price they offer is subject to availability but it is ludicrous that it becomes unavailable within 30 seconds of being offered. That, plus a half-dozen other stupid excuses they give, including telling you that your complaint isn't valid because you called them on the phone instead of using their "live chat" -- which is just another way to exhaust your patience and make you go away unhappy. What a company policy!

Yes folks, they only know how to say NO, so sorry we cannot help. These folks are so full of S..t and to think that in the world we live in that customer service would be first and foremost. These folks all need to get a real good dose of what they put out there. They are all deserving of crap service and a lot of BS and then a very gentle sorry. What goers around comes around and come hell or high water they are in store for a "class action". I am amazed to read here how many folks have been done in by these asses. I am sure these folks do not set out to have a bad experience. Heck they even do it to our folks who have served in the armed forces. Next time they ca\lll a war send these customer service degenerates. Never again and i hope they know that bad news travels real fast and that they will get theirs in the end. Figuratively and literally.

OMG, what a bad experience. The customer service department is an outsourced 3rd party in India. They are very polite and have absolutely no authority to help in anyway whatsoever. God help you if you need something other than what you already know. But they are happy to discuss your itinerary and merely repeat information you already know. Pointless to call customer service. If you are lucky enough to contact the corporate office (they will automatically transfer you to the customer service department unless you specifically ask for transfer to somewhere else) ASK for the technical service department! Once there, someone else will be able to help you (or more likely deny your request for assistance citing all sorts of rules etc) What a joke!

Wish a zero-star rating was possible. A friend helped book an overseas trip for December. I made sure that he include travel protection/insurance, given the nature of my job (pay fluctuates from week to week.) Well, work has been slow and the trip no longer seems financially feasible. Called to ask about using the insurance to cancel the trip and was re-directed to a third party insurance company. Was told that only the strictest circumstance (severe illness or death of a family member or business partner) is the only way to receive CREDIT. Under Orbitz's travel protection program, a traveler receives a refund the trip amount in full with no questions. Feel cheated and disappointed.

I want to sue the shit out of this company. My mother was in a car accident after she made a reservation to rent a car. It wasn't even 30 minutes latter and they still billed her for the rental. She was in a coma for three days and is still in the hospital fighting for her life and they told me that there was absolutely nothing they could do. They said that they didn't even have a supervisor I could talk to. I asked the girl Nichole#5260231 in customer relations if I could speak to a supervisor and she said "sorry I'm unable to transfer you" then I asked for the supervisors name and she said "sorry I'm not able to give that information" that is the craziest thing I have ever heard. THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH......... I'm going all the way with this until I get some answers and my mother her refund and also an apology!