Priceline Corporate Office & Headquarters

I wonder if a class action lawsuit is the way to go with Priceline. If hotels (and airlines) would implemet a program to work with consumers for open and empty spots...we could move away from priceline. I question their way of doing business as legal

If you need to complain, the VP of customer relations is LISA Gillingham at 203-299-800 ext 72038375. Call leave a message and tell them how horrible they are!

I booked a room in atlanta for one night. After booking I called the hotel to make sure everything was ok with the aragments. Then had no rooms open and priceline would not give me my money back. I HATE this company and WILL NEVER use them again.

All I can say is really?! Why even bother giving a customer service number. Big waste of time. If you want to book a car, hotel, airfare buyer beware of priceline. I promise you will pay more. Removed priceline from emailing me and will not use priceline ever again. By the above comments I can see this company has gone down and only wish I would have seen these comments prior to booking. I feel sick paying more and taking a longer flight by using priceline. They may have gotten me this time but never again.

Four pages of nothing but bad reviews. Have a feeling it is just a matter of time before we see major legal action taken on this company.

PRICELINE is the absolute worst company possible. Save your money and pay a local travel agent!

This was the worst experience I have ever had with an airline or travel service. I purchased tickets yesterday to go and visit a very sick family member. Unfortunately, before I was able to travel across the country the relative passed away. I called priceline about the travel reservations that I purchased WITH THE TRAVEL INSURANCE and it have been NEGOTIATING with the morons for the last three hours. I can't believe that after all of the "sincere condolences" they offered, that they could not provide a more understand customer process. It just goes to show you that all they really care about is getting your money. I sincerely hope that the management staff one day has the opportunity to participate in the pathetic attempt at customer service.

I was going to call the corporate office until I got to this page and I notice all the complaints and I said why waste my time, they have a ligament problem and my problem was just to change my time on a flight I call customer service just to find out that they are in Mexico somewhere and I could not talk to no one here in America that spoke English but the corporate office is here in Connecticut I ask for a corporate phone number and customer service have to lie and say we don't have a corporate phone number and when I Google it what do I see a phone number so why waste your time because that let me know if you tell your emplopyee's to lie to me you will lie to me about something so simple, but than I began to understand why they tell customer service to lie and say write because most people don't want to take the time out to write a letter and put it in the mail we need it right now, so I am not going to write I am not going to call this company they no what is right and If they don't do it they will have to answerto God for it. so I am not going to compliant about how they told me to buy another ticket to come home and I did not want a refund All I wanted was to change of my time, but that is ok what you take from me someone else will take from you, I have learned a valuable lesson here NOT TO USE YOU AGIAN AND I WILL NOT OFFER YOUR SERVICES TO NO ONE ELSE. KINDNESS DON'T HURT ANYONE SO YOU ENJOY YOUR DAY. LOVE YOU STIll,

Why has no class action lawsuit ever been filed against these crooks? Come on America, we can't let these robbers get away with stealing from us like they do! I am in the midst of rescheduling a flight I wasn't able to make & am already at the end of my rope! I, unbelievably, finally found a phone number that actually has human beings you can actually talk to!!! It is: 1-877-477-7441. I spoke to 'Austin' located in Guadalajara, Mexico who then transferred me to 'Cedrick', Agent ID#YV, in Manila, Phillipines, who told me I have to "wait 24-48 hours for them to get Air Tran Airways to change my ticket status from "used"...is this a scam or what?! 'Cedrick' then said I have to call them back after that 24-48 hour period. I tried to escalate this with a manager, to no avail. I have a very bad feeling that this will never get resolved, I've been ripped off & will never get to use this ticket. Stay tuned...because I will be back to write my ending review here, after this '24-48 hours' wait-time is up.

Won't use Priceline again, room rate was higher after fining an accidental charge that the hotel put on my credit card for the same reservation, hotel gladly credited me the whole amount yet it was fifty dollars higher for the Priceline reservation. They refused to match the price.

Priceline rating is really a Negative Trillion and I am giving them too good of a rating!!!! Big scam company. Scammed my family out of over $1,000. I am warning anyone I see or talk to, NEVER EVER USE PRICELINE!!!!!! Worst company and employee I have ever dealt with. I hope stock drops to shut the so-called company down and may the employees live what they put all of us through. The employees deserve to be jobless!!!!

Priceline's guarantees and customer service are not worth the paper they are written on. They spend millions of dollars in advertising about this but do not honor them. You are expected to go to a help page to find the hidden small print. What a sham. William Shatner should be ashamed to have his name associated with this group of liars

Only one star because i couldn't give zero stars. Ive called twice with no help, emailed four times with no response. Is anyone there? This is the best example of customer-no-service i have ever seen. Pathetic, just like the piece of crap hotel you booked for my family and I. Thanks for ruining our vacation.

Priceline kept 138$ of mine for Cancelations fees... I booked on the 20th and when I called to Cancel less than 24 hrs later they tol me the deadline to cancel would had been 1 day before I booked!! So instead of giving me my money back so I can book another hotel they keep my money and tell me I'm screwed with no corporate to contact !!!! Theives!!

Never again will I use this company. Purchased a First Class ticket through Priceline but the first class designation was not honored by the carrier (Delta). According to Delta, Priceline first class tickets are coded as coach fares with upgrades, so the First Class designation on my itinerary was misleading. I purchase a first class fare since my trip was over six hours with a stop in ATL. I was told by Delta that I actually paid a first class fare for domestic coach seat. Customer service gave me the typical runaround after the six call over a four week period I’m looking into sewing Priceline for false advertisement… Anyone know a good layer ? ybmalette@yahoo.com

PRICELINE SUCKS THEY ARE THE WOREST EVER! THEY RIP PEOPLE OFF DAILY. THEY LIE TO THE CUSTOMERS TOO CALL THE CONNECTICUT ATTORNEY GENERAL ON THE SCUM BAGS.

ONE STAR because there wasnt an option for zero stars! This place was so horrible! Besides the monotone, inconsiderate customer service, they refused to give me my money back because I needed to cancel a flight 10 minutes after it was booked due to illness. They charged me the $150 cancelation fee and told me to rebook. Now I am having a problem contacting a real person. This is such a fraud. I do not recommend a site like this. It IS AWFUL. It was my worse experience. Now I have to check if they didnt steal any money from me through my bankcard...a$^HOLES

DONT USE PRICELINE! STOP!! I was given incorrect information from a rep who clearly has not been trained properly. After I booked and found out the reservation was no good I was on the phone for 40 minutes, transferred to 8 different reps all who were as useless as the first. I was told by sandra rep #0510 there are no supervisors...anywhere just a bunch of ignorant cust serv reps running the place. Oh, but the one thing she said she could do was charge the cancellation fee... You are better off going direct!

I will never use priceline again. I went on the priceline website and thought i would try the name your own price i put in my trip to fresno and it continued on the next page to say FAT and SFO it was to late at that point it accepted my offer to SFO instead of FAT i added the $16 trip protection thinking it would cover me having to cancel.. i called priceline 15 minutes after accidentally booking SFO they transferred me to costumer service where they weren't getting what i was saying because of the language barrier and they would not refund my money i tried to call back 2 more times to try to get someone different but that was no help. They told me i could cancel my trip but i would be charged $150 per ticket booked as a cancellation fee and an additional $30 per ticket for some other fee at that point the charges were already almost the same amount as our entire trip X3 people. As a pregnant mother and a soldiers wife i felt very offended by the way i was treated and very annoyed that kept being told there was no one else to speak to. My trip still is booked and still wont be canceled.

First mistake - let husband book reservations, and not realizing the no refund policy, he used Priceline Second mistake - thinking that we could cancel one of the rooms due to an unexpected illness of the mother of the friends that were going with us. I told them not to worry, we would cancel the resevation and go take care of the mom. Unbelievably Priceline tells me they have to have the mothers name, the doctor's name and the hospital name (even though I repeatedly told them she was not in the hospital). This reservation (we were keeping 1 room / cancelling the other) was for the Sheraton Arlington on April 1st for the opening day game between the Rangers and the Red Sox. I was appalled that they thought I would be so rude as to call the couple that had to cancel and stress them further by telling them I could only get the refund if they gave me the requested information. Ridiculous!! I would rather pay the $170 myself than put my friends through that! To top that off, they could only give me the corporate office mailing address - no phone number. Told "Mary" that I found it on the internet - she was the highest person that I was allowed to speak with and her title was Customer Relations Specialist. I asked for the request for hospital, doctor, etc., in email form but of course they refused. WILL NEVER DO BUSINESS WITH THEM AGAIN AND WILL BE CONTACTING THE TEXAS ATTORNEY GENERAL's OFFICE about this situation!