Priceline Corporate Office & Headquarters

Without a doubt WORST customer service known to any business. Better said, customer no service. Totally misleading on their hotels ratings and also their classification of hotels vs condos.

Don't waste your time calling them! They will not help you. Asked for Lake Buena Vista and they send me to hotel in Orlando. Will be filing complaint with Florida state consumer's department for misleading information. This was my first and last time using them.

Hurricane Tomas devastated st Lucia and required us to cancel trip including aa airline tickets. Wempurchased berkely travel insurance claim for 1391.80 denied........!!! Please reply

Thanks to Nica and his/her staff in India for charging my company's acct for a flight then not processing my itinerary. I have no flight, you have my money and no human being on American soil is answering phones.

If you are on this website...I think you already understand that this company does not know the understanding of customer service!!! If you are thinking of going with Priceline...RUN RUN RUN and NEVER look back!!!

Customer Service is the worst!!!!!! They are robbers. After speaking with several representatives I ended up with two tickets I did not want and was told no one could anything about it but I could buy two more. It's a joke. They say they have no power to refund. I am taking my problem to corporate.

Worst experience ever! Tried booking a rental car along with my flight. It said the car would cost around $45 per day. I received an email stating that the rental car was "not available". I called customer service and they transferred me to sales, then I was quoted for the same car at $106 per day!!!!!!!!! WTH???!!! That's a $60 difference! No explanation except "I'm sorry for the inconvienence" I'm due to deploy for a year overseas, so these four days are sort of important to me. So, frustrated, I was transferred back to customer service. Again, there was nothing they could do, the service provider was rude and uncooperative, and I asked to speak to a supervisor. I was then transferred to Customer Relations. Again, I spoke to a rude and uncooperative representative. I was extremely angry at this point, and I wanted to cancel any business I was doing with this company. I was told it would cost me $100 airline service charge as well as a $30 priceline service charge! I will NEVER do business with this company, I will tell everyone I know not to do business with them, and I am going to complain that they use false advertisement and price gouging business practices to their corporate office, my attorney general, and the Better Business Bureau.

I AM THE 'REAL' NAOMI PRICE....CAN I GET ROYALTIES FOR USING MY NAME!!!????

The worst customer service I have ever experienced in my life!! I was not able to make my scheduled flight due to a medical emergency and called Priceline to cancel my hotel. They had me on hold and gave me the run around from 6:30am to 12:27pm!!! Then, finally, when they were able to cancel the hotel the rep said "Apoliges Maam, it is not past 12pm and the deadline will not allow us to refund your money." I was in shock!! I told them that I had been on the phone since 6:30am and they would not budge. Than they said they would open a case and call me back by Monday. It has been one week and I have not heard back from anyone. I will never shop with Priceline again! Worst service and you get transferred to 50 people who all tell you something different from the rep you spoke to before them. You would think that as employees, they would all know of the same rules for the company but each person gives you a different answer. I even have tried to call the executive offices and have yet to hear back from ANYONE!! What a horrible experience. I would rather pay the higher price of another airlines that go through a ridiculous 3rd party who offers a "great deal" but HORRIBLE experience. Take my advice.. ditch Priceline.. it is not worth the savings.

My husband and my daughter booked a reservation for car rental for me, each one independent of the other. When I realized I had 2 reservations for a rental car, both same date and time, I called priceline to cancel one of them as only one car was needed. Priceline refused to reverse either of the charges even though both sets of charges were still pending. I spoke with a Priceline customer service manager who said he was the highest person I could speak with, and he also refused to credit or reverse either of the reservations. Priceline is unreasonable and cares only for income gained at whatever cost to the consumer. I still need a rental car so I will use one, yet am still paying for two rental cars. I contacted my credit card company and filed a dispute. I will never use this company again for ANY reason and urge others to do the same.

False Advertising!! Worst Customer Service!! They take your money and won't put you in contact with anyone further than a phone bank in the Philippines!! After reading all these reviews why would anyone book anything with Priceline!!

My wife and I recently (Jan. 29, 2011) had the "unfortunate" occasion to stay at the Ramada Inn in Ft. Lauderdale (booked by Priceline) for one night prior to going on a cruise in the Carribbean for seven days. It was a Saturday night and sadly the motel had "entertainment" that evening. The loud "entertainment" did not stop until 3 or 4 in the morning. Needless to say, we didn't get much sleep that night. It was our agreement with the motel that they would pick us up from the airport when we arrived on Saturday and take us to the ship the next day. When we arrived at the airport, we had to wait almost an hour to be picked up and taken to the motel. At the motel they said they would arrange to pick us up when we returned from the cruise and take us to the car rental place where we had booked a car for the next portion of our vacation. They said their price of $16.00 was much cheaper than what the cruise line would charge. We paid them but again,after leaving the ship, we were almost the last people standing at the dock. The first time, we saw the van (KSA Tours) circuling the area but he ignored us when we waved frantically at him. Finally, after an hour, and with the help of several porters (whom we tipped) the van came back. When we got to the airport the driver left us off ACROSS the street from the car rental. Since there was a barrier on the street, we had to go into the terminal (with all our luggage and the help of a porter whom we again tippped) go down stairs and then across to the car rental. In all, this cost us far more than the $16.00 we paid to KSA. Our experience through Priceline was certainly disappointing to say the least and we will be sure not to use them again.

This company is an inept, bunch of schmucks that are rude, unprofessional, can not answer question correctly, are too apologetic, lie and need to be chewed out, degraded and cussed out in order to do anything.

As I read the above complaints I find myself wishing I had done this before I had used your site...poor service are not the right words. My first adventure and that is it has been, was most upsetting.No need to use your service again,,one request was to be in a certain part of town and of course not even paid attention to. As an educated woman I expect the same service I was trained to give to every customer or at least find the answer if I did not know it..Not the scripted usual answers I received.. I read the contract of course and signed as I did with trust that my request would be honored..which were simple..certain area..safety for a woman alone...none of which was..So now I sit with frustration and fear of what I am being put into..I have tried to reach a human contact and I did. Unfortunately both woman I spoke with I could not understand nor could they even envision my concern..Who are these people handling your customer concerns? Again so very very disappointed in priceline..my word is my word..I will pass along the frustration and not the joy I usually have in traveling with a good company..Sincerely Mrs.Loy

My wife and I had recently lost our twins. Nevertheless, we decided to take a trip to take our minds away from such a horrific event. I decided to book our trip via priceline.com and what a diaster. I accidently enetered my wife's married name versus her maiden name for the flight and called hoping it could be an easy fix; but to my knowledge it was impossible so they made it seem and was rude and hung up on me. I squared that issue up with my city's TSA agency so we are good there. Later I called the hotel to verify some things and was booked in a 3 star hotel when I selected 4 star and priceline falsified their page and put 4 star. I called to cancel and was willing to pay a hotel directly and just pay whatever to get exactly what my wife and I were looking for. However, the gentleman said he could cancel but I had to book through priceline or lose $74 dollars off the $206 spent plus a transfer fee of $25 for THEIR mistake. I questioned the gentlemen as to why was I forced to suck it up when I made a mistake but when they messed up they get paid $74 if you do not re-book plus a $25 fee meaning they get paid to mess up. So to save $74 I booked again and once again I called hotel and this time hotel stated that were not ranked with stars at could be 1,2,3,4 or 5 star. I once again paid for a 4 star hotel but consistenly get low end hotels. I called very upset, even explained the importance of trip to Erin the Customer Service Manager and she said "sir what do you want us to do?, you booked it we are not doing anything for you, I will not issue any refunds I am not in a refunding business, anything else sir?" then click she just hung up I was only trying to find out whether or not there was a department over her and that's the service she gave. I have dealt with pricline for over 10 yrs and after today I will never ever ever recommend nor book via priceline again. By the way I am forced to keep reservation because no one can issue refund so I cannot give my wife the getaway she was hoping for after burying our babies. To whomever reads this PLEASE STAY AWAY FROM priceline...COLD-HEARTED COMPANY..actually NO-HEART COMPANY

I am livid... I just booked a room and chose, from their drop down menu, that I needed shuttle service to and from the airport. They book me a room and I call to verify the shuttle service and low and behold they dont offer it... I call priceline customer service for them to tell me there is nothing they can do and refused to give me the number to their corporate offices. I had to go online to gain access to corporate. I call corporate and the lady tells me she cant help me and I ask to speak to her boss and she refuses and tells me their is no one higher than her to speak to. I said are you the CEO? she says no but there is no one i can forward you to. Oh and this was an emergency situation as I just lost a family member. Priceline customer service might as well be a computer because the people that get on the phone with you have the heart and the compassion of a computer. I will never use them again. Good luck to those of you that want to call corporate. It wont help.

Try the company directory, what a hoot. Rachel Smith is really working hard. Her extension is 72038146. She is only a temp working there and she is working really really hard. And by the way there is NO CUSTOMER SERVICE dept at Priceline, per Rachel Smith. Why is a temp listed in the company directory??? (Rachel claimed she was only a temp LOL) Weird. I wouldn't recommend Priceline to anyone whose flight may be canceled due to the weather. Your money will be tossed to the wind.. But you can be assured Rachel Smith is working really really hard.. What a joke... OMG

What a rip-off!!! Had to cancel a month in advance and they kept my money. Ridiculous, they get away with these actions because they think people will not fight. I am lucky my family is made up of attorneys, so yes I am fighting them on this. Never again priceline never again

3 February 2011 Fax to: 203-595-0160 Mr. Tim Gordon Senior Vice President, Hotels PRICELINE.COM 800 Connecticut Avenue Norwalk, CT 06854 Dear Mr. Gordon: Recently I completed the following with Priceline: Hotel Room Los Angeles $ 90.00 Priceline $ 90.00 Tax 14% $ 12.60 Taxes & Fees? $ 20.61 Total $ 102.60 Total $110.61 Difference $ 8.01 Request # 81126140101 After emailing and being on the telephone (waste of time) asking about the additional $8.01, I fail to get a resolution. I want this item cancelled or a refund of $8.01 for honesty sake. Under the terms and conditions, I do not see a justification of the addition fee. You receive reimbursement from the hotel, and this double dipping is not customer oriented. I want to divorce myself for anything Priceline, therefore cancel and refund this transaction.   I cannot deal over the telephone with Priceline clerks who are not authorized in decision making, so hopefully you receive this fax and settle this matter to avoid further actions.   Sincerely,     John  

i was double booked for a vacation to vegas, same place, same 2 people, same flight times, i know this is not possible!!! I spent hours booking this vacation, when i was finished finding my vacation, i was so excited that i would be able to leave from my home town instead of traveling out of town about an hr away for my flight and the price was cheaper then driving to the nearest city! i put in all information, including my cc info, then priceline's web site went down and told me to wait then go back for confrimation #. Idid that nothing happened so i proceeded to rebook the same vacation, same days, same place, same 2 people and that vacation was not there! so i had to go back and redo everything. finailly i finished,but i had to drive that hr for my flight and the price went up???? i finally got my confrimation and ticket #s. i thought everything was good until i checked my bank statement, priceline booked both vacations and took over 2grand out of my account!!! then the real fun began...i got the run around for over a week with the customer service dept. no one knows ANYTHING!!!! I DID GET MY HOTEL REFUND WITHIN 3 DAYS, BUT MY AIRFAIR WAS BEING HELD HOSTAGE!! i worked in cust svc before where the bosses tell u what to say to the cust or they cust svc dept read of a computer screen, but this is by far the WORST CUSTOMER SERVICE I KNOW OF. I also called the corp dept about 5 times in one day...nobody on the list is accurate, none of the ext# are correct and none of the people are available!! what the hell is going on?!?! i got soooo mant different dtories about my refund i had to pull out a tablet to keep up. i just think it is unjust that a company will hold someones $ for that long, when all they have to do is say h'hey we made a mistake" they obviously dont care about their customers or if they come back to book with them. i will NEVER BOOK WITH PRICELINE AGAIN!!!i will pay the extra $ for the fees, that way i know my vaction will be what it is suppose to be...relaxing and fun!!!