Priceline Corporate Office & Headquarters

Don't rent a car at Enterprise Rental Car in California at LAX. Because they will really take you for a ride. One you can't imagine. Expect to be given the run around if you are young, black, and male. And if you think calling the Manager is going to help, think again because He's a lier. So try to call priceline to assist you on fixing the problem that you booked with them, and get the worst customer service reps in the history of customer service. So who do you contact for help with a bad rental deal? If you have the answer, please email top2bottom29@yahoo.com.

I agree with EVERYONE price line sucks there customer service is awful!!! I will NEVER use Priceline AGAIN!!!!

There need to be a zero rating and below for Priceline. they are a total rip-off. They have quite a bit of money of mine and won't return it even though I cancelled according to their policy and was given a cancellation number. My bank account after 14 days still does not show a refund and the way they have given me the run-around, it won't be easy to get it. I just wished I had come across this site before my recent experience with them which was my first time. I am now experiencing the deceitfulness and lying of Priceline Customer Service and Customer Relations Service. They both say the same thing over and over without saying anything. These people from India are trained to repeat over and over. I will take the advise in these reviews and contact the State Attorney General's office and the news media. They need to be stopped. If enough people complain to the media and hurt their Public image they will make some changes how they treat people.

I book a room on 1 Jan 11. Price Line charge me $99.88 and when I left the hotle they gave me a copy of the invoice and it was $78.35. I Called Price Line and they stated it was the Holtel fought. Price line tells there customer sevice not to give the Corporate Office phone number out. I can see why it is all negive. I will tell the next ten people I know not to use this site for anything.

Filed on : January 18 2011 Filed by : George Poe 6920 South State Route 1 Unit 3 Saint Anne IL 60964 Filed against : Priceline.com, Inc. 800 Connecticut Ave Norwalk CT 06854-1631 Complaint Description: should have checked the corporate website first, ALL the reviews were 1 star and ALL the reviews were identical in nature. Priceline is the worst company I have ever dealt with concerning "customer service". As of 1/18/11, I placed a request for a 3 and a half star Hotel for my son's upcoming Birthday party, the "criteria" for a 3 1/2 star hotel was NOT met, I was placed in a hotel that is located in a HIGH crime area, the amenities are NOT 3 1/2 stars, the Priceline customer care agent "top guy" according to the 800 # John employee I.D. alfe0209 WAS not only rude and unhelpful, he offered zero options to relocate my 5 yr old to a actual 3 1/2 star establishment. When I asked who determines the ratings, He said that Priceline does.... I informed John that I had previously stayed at this very location 4 years prior and my car had been broken into, and He said "we will not change your reservation, we have done all we will do". THEY take your money, under the pretense of FILLING your request with a 3 1/2 star hotel and then place you in a slum with no security, I called corporate and they promptly transfered me to the SAME 800# !!!!! I am a veteran and a disabled person, I am strongly urging ANY and ALL people to avoid Priceline at all costs. I was looking for a deal, and I got the shaft. I sought "customer care" and was treated like a foolish criminal, my only mistake was NOT checking with others on the ILLEGAL if not Ignorant practices of these "people". I will be contacting my States Attorney to report them. My church group WILL never do business with them AGAIN. They get 5 stars on taking your money and 5 stars on keeping it, but they get 1 star on ALL other issues only because their exists no LOWER rating to be given. Please do something about these crooks, and help protect the customers of the U.S.A. from these ripoff artists. George Poe Your Desired Resolution: I sought a change of location , they said NO, I sought ANY other assistance they said NO. I have read that refunds take upwards of 2 weeks!! The Only reason they do this is because they are ALLOWED to conduct this type of "robbery" with zero fear of reprisal from the GOV'T. SHOW them that they are WRONG! George Poe Your complaint will be reviewed by a BBB Dispute Resolution Specialist. If the complaint meets the criteria of BBB's national complaint acceptance policy, it will be forwarded to the business. BBB policy allows the business 30 working days to respond to your complaint. We will provide periodic updates to you during the complaint handling process. Thank you for your anticipated cooperation and patience. FILE WITH THE BBB THEN THEY WILL BE FORCED TO CHANGE THEIR WAYS.

Before I booked a flight and hotel package with Priceline I called their customer service to see what kind of room they were quoting. I explained that because I was going to be there for 6 nights I wanted one with a kitchenette (and an ocean view) and that I would be willing to pay for an upgrade if necessary. They told me they couldn't guarantee the type of room but that after booking I could call the hotel for the upgrade. So I booked and called the hotel who then told me I needed to call Priceline for the upgrade. I then call the iron wall of Priceline customer service who were rude and couldn't do anything. They told me to call back the hotel and if I had a complaint I could write a letter. They also told me that they don't have anyone that they answer to that they could transfer me to. So now after calling the hotel again they are looking in to it. They say that since I paid priceline they wouldn't know what to charge me. The irony here is that I am trying to spend MORE money and no one wants to take it!

Not only did I not receive a discount as advertised but the price, and hotel, that was given me was higher than the hotel charges to the public and highter than other sites quote for that particular Holiday Inn. There was nothing I could do about it since one cannot speak to a supervisor at Priceline and Visa would not consider the scam. Call the hotels direct for a good price.

Priceline charged me twice for the SAME trip, and has yet to refund my money. This was back in August. It is now January, and I am still dealing with this because I refuse to let them take MY money and run. They caused me to receive overdraft fees from my bank because of THEIR mistake. They told me they had to speak with they bank to verify... they did that with me on the phone. STILL nothing. They told me I had to fax them a copy of my bank statement. Then they gave me one number, and when I called about the fax, they told me that was the wrong number. So I asked for the right number, and sent the fax to both numbers. STILL nothing. They claim they never received Any of my faxes. When I complained about this, they had the audacity to tell me to fax it again. I see a lawsuit coming up because I had my bank account closed because I am NOT paying THEIR fees!

Fuck priceline! These people will not answer the phone. What is the number to speak with a live representative.....u.s airway is the best, They refunded my money. Now I need these people to respond to the other portion of my money....

I have been using Priceline for as long as I can remember and NEVER had an issue until this past weekend Saturday December 18, 2010 I had an online reservation through priceline for an hotel near LAX. I purchased the trip cancellation insurance because I was unsure as to whether or not my daughter would be able to fly. She was diagnosed with the pneumonia and could not fly so I immediately contacted priceline to cancel all reservations. They basically told me there is NO way to cancel a reservation so I asked what was the purpose of the insurance and all three times I called THREE different agents they told it was was no purpose and I am just out of the money. That was ridiculous but I am taking this through the BBB and my attorney. Priceline's service has depreciated....

Anybody else here thinking class action law suit???? I just rented a vehicle through priceline where all the fees/taxes were listed out and included. I gladly purchased as I have so many times in the past. To my surprise upon picking up the vehicle, I was informed that taxes were never paid by priceline. Before ever accepting the car I was being charged more money. The rental car company even stated that it was very odd as priceline customer pick ups are always already paid in full. Even though I had my priceline receipt, the rental car representative couldn't do anything about it. The nature of my travel was a family emergency so I accepted the car and went on my way. Upon returning the vehicle I asked if any updated information was available which was not. I then began my experience with priceline customer service.........2+ weeks later I'm still trying to get an answer. Several different representatives have tried giving me a different story; all of which have been bogus. Bottom line, I was charged for "unspecified taxes" twice over and nobody wants to take responsibility. Has this happened to anybody else out there??? If so, lets get together on this and push back. At&t had a similar "ghost tax" issue which ( I believe they called theirs "internet tax")is currently being settled in the court system (reference www.attmsettlement.com) once the whistle was blown. Double taxation + terrible customer service = Priceline.com = zero repeat business = zero referrals Feel free to contact me via email at aowwex@yahoo.com (Reference subject Priceline)

They really are no good i came to visit my sister who's husband is deployed while i was here she got injured and has 2 small children and isnt able to take care of them so i am having to stay and they dont want to give me a refund even with insurance on it that i purchased you know her husband would be here to do it had the had better security nessures before 911 its there faults one angry person

I am a injured service member. I was planning a trip to Hawaii for my family and myself( it was recommended as part of my therapy). The night before the flight I was rushed to the ER and the next day I contacted priceline and requested a refund. I was told that I could not cancel my flight and was not able to get a refund unless I provide medical documents. After submitting the documents that was requested I was told that I was unable to receive a refund due to purchasing a name your own price tickets. I contact United Airlines and they not only refuned the tickets but also sent me a message wishing me well and thanking me for serving our country. The problem is the tickets where paid for by priceline so the refund went to priceline. When I called the so called customer care (oxymoron) I was told that even if the airline refunded the money that priceline would not so I asked the woman straight out "so you are telling me that not only do I lose the $1730 I paid but also the $1486.50 that the airline is refunding?". I was told yes. I asked for corporate number and was told that they did not have the number and that she was as high as I could talk to at customer service. So after going off for about 10 minutes ( Yes I have ptsd) I hung up and called corporate. I already had the number I just wanted to see if they would give it to me. I spoke to a very nice woman at the executive services that apolozied and said I would be refunded. This site should be investigated by the JAG on put on the list of businesses that are offlimits to the military.

Dear Alida, Thank you for taking the time to send us an e-mail. We apologize if you are dissatisfied with our service regarding the flight reservation of Leonard. Customers are our number one priority, and we work hard to make your experience with us a positive one. Your feedback is appreciated. As is the case with all other travel agencies, we have no control or influence over what the airline is able to offer you. Please contact your carrier directly for details on how you will be protected or for any refund since it is entirely at their discretion. We apologize for the inconvenience. Sincerely, Shivendra C.Customer Service Specialist Please call us at 1-800-774-2354, and be ready to enter your itinerary number when promptedAnd there answer? we can do nothing to help you! call south africa airways... im very dissapointed in y priceline service. When we need help, there is no help. I dont think this is fair. Dear Alida, Thank you for taking the time to send us an e-mail. We understand that Leonard missed his today's flight and you would like to know when he canget the next flight. You would also like to know the cost (if any) for that. Our airline partners may re-protect passenger in these types of situations. The airline might allow you to fly standby on the next available flight if they have seats open. We have updated your record with a request to fly standby on the next available flight. You will need to contact the airline and they may assist you; however, it is entirely at their discretion. You can contact Jet Blue Airways directly at 1-800-538-2583.Your confirmation number is..... We thank you for the opportunity to assist you and hope you find this information helpful. Sincerely, Kutubuddin K.Customer Service Specialist Believe me dont ever use priceline!! at the end they told us they will refund us in 15 days time..

I have used Priceline for several years and booked all of my travel through them including plane tickets, hotels and rental cars. I just booked a flight for my son and then realized that the flight was at 9 pm rather than the 9 am flight. I called the airline and they said there was pleanty of room on the morning flight that I intended to book and that they would just swap the flight time for me but since I went through Priceline (at no savings I might add) I had to make the change through them. After waiting a ridiculously long time I finally spoke with a customer representative who proceeded to tell me the flight I intended to book was sold out! I informed her that I just spoke with a representative of the airline and that there were many empty seats. She then told me that the change fee would be twice what I paid for the ticket. I explained that I could just book a new ticket for half the price. She said there was nothing she could do. I WILL NEVER USE PRICELINE AGAIN! They just lost thousands of dollars of business due to their greed.

I booked a packaged plan and was confirmed/billed. Priceline changed my package without contacting me. I called Priceline(No)Customer Service spending 2 hours with Priceline telling me I had to do the work calling the Airlines to find a better flight close to my orignal package. The airlines stated I had to deal with priceline. I called Priceline HQ and they stated they can't do anything for me and there are zero refunds for negligence. DO NOT EVER USE Priceline, they will give you a fraudulant package, only to change it and you accept it and if not they don't care, they have your money. Everyone should contact the BBB and your State Attorney General to file complaints and let them know Priceline is a fraudulant company. Priceline is profits first and customers don't matter last. Don't do Priceline unless you want to be ripped off.

I recently book a round trip ticket from Memphis Tennesee to Colorado Springs. Normally I would not have booked a ticket to Colorado Springs with Denver being my ultimate destination. I was told by the booking agent that the flight stops in Denver and you can just get off the plane in Denver and not worry about continuing my trip to Colorado Springs. I was then told that i could catch my return flight to Memphis from Denver without having to go to Colorado Springs to board the plane i could catch the flight from Denver to Memphis. So i did this in the interest of "saving" $20.00 over expedia.com. The flight there was great and my time in Denver was fabulous until yesterday. I went to the Denver International Airport for the connection flight from Colorado Springs to Denver to Memphis I was told by United Airlines that my ticket was voided the minute i got off the plane in Denver, I commited a Federal Felony and violated homeland security, they tried to arrest me at DIA. Now I AM STRANDED IN DENVER!!!!! I have been on the phone with Priceline "Customer Service" for 24 hours. I kept getting routed to someone in India at a call center that tells me i need to investigate this matter and i will call you back. No Call backs. The last phone call was with Steve Kozloski (SUPPOSEDLY THE HEAD OF CUSTOMER SERVICE)and he said that he would not be able to help me and i would have to purchase another ticket in order to return to Memphis. I am in the process of contacting the local news in both cities and an attorney to sue priceline for more money than they think is possible. I am a federal employee and the agency I work for uses priceline regularly. I guarantee that the federal govt. will not use priceline again and they will lose millions of potential customers. In light of this event I can assure you that priceline will not be in business much longer. Rebecca Langston

I was booking a room in State College PA for a ballgame. I was placed 58 miles away from the area I requested. I called 4 times to Mexico(?)for help with a closer room. They said they couldn't help me. I offered to pay extra to stay closer, these people still wouldn't help me.......what a royal ripoff.!!!!!!! Worst customer service ever.....

Horrible Customer Service. I have used priceline and have spent hundreds with them. I had an issue with my last booking and all they can say is sorry. No help resolving the issue. They take no responsibilty and it is sick to even talk to them. I am switching to a company who does not want to loose their customers!

Awful customer service! Booked a hotel, but within 15 minutes, changed my mind and cancelled. The customer service person (sounded like from India) also tried to make me feel guilty for cancelling and told me I wouldn't get that rate again. I contacted my credit card company and was told by my credit card company Priceline needed to call them to have the pending authorization removed. Priceline's numbers did not match up with the credit card authorization numbers. They refused to look into it any further and told me I "would just have to wait the 5 days for the authorization to fall off!" I will NEVER order thru Priceline again. They are holding over $300 of my hard-earned money that I do not now have access to until AFTER my vacation! BUYER BEWARE!