Priceline Corporate Office & Headquarters

1 star is to much, I booked a hotel room in Vegas and went on the website of the hotel and it was $50 cheeper then the one book thru priceline. I called them and they would not credit me the differance. To not use them they are taken your money do not yes them.

Please call me ASAP. Your customer service representatives Rosie, Toni and Red in whatever country they are in are failing to confirm a pre-paid reservation I have in Europe which I made months ago. I leave tomorrow morning!!!!! They have had four (4) days to resolve this and they keep telling me there is no Manager I can talk too! I will go right to the top at United Airlines and American Express if you (Priceline) fail to deliver on this reservation for our honeymoon. Henry Timken 310-403-1357.. confirmation #10200633335.

I booked a room for my mom and I in san diego it says to call the hotel for bed preference, smoking it non smoking room etc....i call the hotel and they want an additional $20 per night. priceline books room without number of people even though its advertised for number of people...they refuse to refund tour money or help find a new hotel. they refuse to give you corporates number which you can get online in 10 seconds!! they are horrible and rude. if I pay the additional $20 a night we are loosing $12 a night...so glass they saved me money. cheaper to not use them!!! beware of the hotel too, priceline gives you the oldest most,run down star hotel they can find!! when I booked in LA I was given a hotel between the 5 FWY and,train,tracks next to industrial businesses!!!!

Horrible customer service. Do not use this company for anything. $78.40 stolen from me for a hotel I never stayed in.

I book a hotel with priceline, for extended stay in Orlando, fl. My family and i were going to stay one night to enjoy two days at universal resorts in Orlando...after arriving at hotel was told i did not have a room/ I called priceline several times that day just to get one rude person after another with heavy foreign accent ( i thought i was in commercial talking to that guy named PEGGY, In short priceline said no refund and i should have stay at hotel and paid again.

I have been a long time customer of Priceline & up to this point have been very pleased with the services. However, after this encounter, I will no longer be using or referring anymore people to Priceline. I named my own price on a hotel & moments later found it cheaper, when I called to inquire about their "lowest price guaranteed" the customer service rep put me on hold for several minutes. Upon her return I informed the representative that I have found an even cheaper rate on hotel.com & I would like priceline to match that price if possible. The rep proceeded to tell me she already submitted a match to a different price & you can only make one submit. To say the least, I politely spoke to customer relation to see if they will match the final price of $20 a night difference, they refused. I can understand if I tried calling back wks later with different prices but the Representative placed me on hold to look into lowest price guaranteed & by the time I finally got to speak to someone again, a price was submitted without my confirmation or knowledge. I would think that as a returning customer, Priceline would want to keep a customer by giving me the lowest price I found during the same conversation. I am very unhappy that they were not able to give me "lowest price guaranteed" as they advertise. I travel often & always used Priceline for my vacation, well, it is their lost. They lost a loyal, customer that will no longer refer friends or family as I have in the past. I will just have to spend my money somewhere else.

IF YOU CHARGED ON YOUR CREDIT CARD YOU CAN CALL YOUR CARD COMPANY AND DISPUTE THE CHARGE IF THEY FAILED TO PROVIDE A SERVICE!!!!! (not debit card, just credit card) I was charged without being notified that i won a bid for a hotel. ... charge declined. I hope they like dealing with my bank.

I HAD TO BE ON LINE FOR 2 HOURS TRYING TO NOT STAY AT A DIRTY HOTEL AGAIN ALL THEY SAID IS TO CALL THE HOTEL AND TELL THEM TO CLEAN IT UP SHUR, I WILL GET RIGHT ON THAT ITS THERE JOB TO MAKE SUER THEY SELL CLEAN HOTELS ALL YOU GET IS THE RUNAROUND THEY DONT CARE ABOUT ANYTHING BUT MONEY......I HAVE USED PRICELINE FOR YEARS BUT I THINK THIS THE LAST TIME IAM STAYING IN A DIRTY HOTEL ALL I WANTED WAS TO CHANGE HOTELS NOT TAKE BACK THE MONEY I WAS WILLING TO PAY MORE I JUST WANTED A CLEAN HOTEL I HAVE TO TAKE MY GRANDARTHER GREAT PRICELINE GREAT JOB

manager. The manager of Hertz in Tampa Florida said Price line didnt pay them anything. When I returned to Akron Ohio I contact Price line. Now this is the problem, they said because I agreed to pay for insurance on the rented car, they did not owe me a refund.I asked how much did they pay on the rental car?. They said they did'nt have that information.How do they not know what they paid on the car. I think that they owe me because they left out a very important part in renting a car. They could have included that in the itinerary. I feel like the rental car was a scam. Hertz held 200 dollars and they charged me 293.00 for the insurance. So what did they pay? NOTHING.

I booked through them because they are supposed to have the best prices. I get my receipt from the hotel on checkout, and it is $100 LESS than what they charged me. I wrote in to inquire as to why, and was basically told ‘sucks to be you' by the customer service representative. I am extremely disappointed and will NEVER use this site again. I am also telling my friends and family about the extra money they ripped off from me to hopefully help someone else from being robbed.

I was searching for a good deal on a one way trip from dca to lax. When i checked priceline, it gave me a price of $380 and claimed that i would be saving %13 if i seal the deal. I was about to accept it but just wanted to double check before purchase, so i made another search on airtran's website. Guess what?? Same flight, same airline and the price was $129 before tax!!!! So, don't let the commercials fool you. Usually airline companies will give you the best deal for the tickets. Plus, you are not obligated with ridiculous restrictions and much more flexible under extraordinary circumstances. Choose the middle man as a last resort!!!!

Had to cancel my overnight hotel stay due to an airline error that was entirely the fault of Priceline. When I called them to explain this matter in detail I was told I would be refunded the cost of the room less a nominal cancellation charge. CANCELLATION CHARGE??? It was their fault!! Okay, I bought off on that but the balance was to be returned to my credit card. This was the end of April and when I finally got my refund in June it a cancellation charge equal to the amount of the room plus another $7.95. What a bunch of crooks and the customer service is nil. DO YOURSELF A FAVOR, DO NOT USE PRICELINE TO BOOK ANYTHING. William Shatner should be hung for representing the virtues and benefits of using Priceline.com.

Priceline has a huge problem with their rating system. After staying in some dogs and providing feedback to Priceline nothing ever changes. Priceline is rating some real dumps as three stars and when you complain you are forwarded to an outsourced third world employee who parrots the Priceline policy. My future travel money will be better used through a company other than Priceline.

my boyfriend used my card and booked a flight for myself and his girlfriend while i was on my way from the hospital. i called to let them know that it was fraud they tell me i have to cancel the fraudulent airfare and that's more than the ticket. my back is sprained from yesterday crash where my car is totaled. i am so pissed 409 dollars i need to get in contact with corporate.

I have had the same experience as all the above. This was the 1st time i have used this site & will be the last, and yes Im telling everyone! PRICE LINE IS HORRIBLE & the customer service is Unbelievably horrible! I made flight & hotel reservations. Flying out on the 9th at 6 am. basically about 1 1/2 day away from today. While checking out my hotel on line i see it says Closed for Renovations!!!! I never received an updated iternary or Notification of this from priceline. I called 2x, each time to be transferred to another person, to another department, to another person. all Ending at Customer Relations --the supposive highest place to voice a complaint - to be put on hold both times for about 20 mins; after they told me it would be approx 5-7 mins!!! And finally end result "we will email our corporate team to look into this" because they could not resolve my issue. and They would not give me a phone number, email, name of a person to talk to. After doing my own research and calling multiple places, I found out my hotel was closed for renovation so my reservations were valid at the sister hotel!!!!! Yes i still have my reservations, but this was Unneccessary drama before a great trip, that would had all been Settle by Up to Par Customer Service, by sending an updated Intenary, as i have recieved in the past from other online servies; orbitz, expedia..cheap tickets....etc!!!!

I was assured that the hotel I reserved for a week comes with a bathroom and shower inside the room. I'm at the hotel, and found out it's actually a hostel, and the hostel manager said no such room exists. I called priceline, and they tried to put me through to another rep, and after 20 minutes of hold, phone hangs. I tried again, this time it took 30 minutes to talk with the first rep, then she said she has to connect me to customer relations person, and was one hold for another 30 minutes. Then I got connected, and she canceled my existing hostel reservation with no fee, which the hostel manager said he can do that for me even before talking with priceline. Now she was searching for a hotel near the place, she can't find any, so she just transfers me to the first automated menu without telling me anything. Now I can't even get a hold of anyone for over 40 minutes. I'm stuck at Starbucks just to make a damn phone call to them.

I will never use price again I put in for a package deal for five people for the flight, hotel,and a car. I was on line with customer service helping me along the way. When given options I asked if I look will I be charged? She said no! Well guess what was charged $1734.00 for flight only and when told her that it charged me and asked,is it for the package she said let me look and said no if I wanted to get it fixed I would have to pay a $150.00 per ticket to cancel and redo. How can I view something and be charged seems like the customer service people didn't know what they are doing or maybe they do and are just scaming people out of there money. Seems like false adverisement to me. Then I was told I would have to pay for hotel and car separately. That is not what I would consider a package deal. so to all be vey careful and don't ask them for their help... you to could be cheated. Cheryl Olsen 3819 corby street Omaha, Ne 68111 402-219-4267

After realizing that I had been charged over $200 for a room that I DID NOT book, I called Priceline to ask them to cancel the reservation and refund my money as I didn't make the reservation to begin with and they refused stating a "cancellation policy" on their contract. I got absolutely nowhere with customer service after being hung up on repeatedly and complete refusal to refund my 'stolen' funds. The only offer that I could get them to give me was a one night refund! I didn't make the reservation to begin with so what good was ONE NITE?! This is ridiculous and I will be sure to tell all of my friends and family to NEVER use priceline...what a joke and total THIEVES they are!!

I have been looking for a hotel in the downtown Seattle area. When I put in my bid it put me by the airport! I called in which no one speaks proper English and was told I would have to pay a cancellation fee of One Night even though it was your system at error. I am reporting to attorney general and better business bureau. There is no way to talk to a live person without being on phone for HOURS.....Horrible service

I've been a long-time and loyal Priceline customer. This has now changed. I did a "Name Your Own Price" for a hotel in Long Beach, CA. Upon arriving to the hotel, I realized it was going through a major renovation. Normally, if it was a two-or three day stay I would have tolerated the lack of air-conditioning in the common areas, the noise, the dust, but in this case, it was a two-week stay. I complained to Priceline client relations and they just said it was up to the hotel. When I complained to the hotel mgmt, they said they clearly state that their hotel is under renovation on their own website. I explained that I could not pre-screen their website in a Name Your Own Price transaction. They referred me back to Priceline (which I guess is located in the Phillipines) and they refused to help me further. The hotel manager did give us a couple of meal vouchers. What a joke!!