Priceline Corporate Office & Headquarters

I am from Hong Kong, and i rate Priceline below 1 star, I have booked 2 rooms at a 5 stars hotel in Seoul, I have paid HKD 2,355 for each room and have stayed for 4 nights, the rooms that assigned me were just standard rooms, rooms were old, smell, hot, and very very small.... me and my family are very very upset, but Priceline is throwing all responsibilities on the hotel Beware if the room type is Run of House, they will only give you the worst and never the best!!!! WE WILL NEVER USE PRICELINE AGAIN!!!

MY 5 YEAR OLD NEPHEW MADE A RESERVATION WITH OUT HAVING MY CREDITCARD AND PRICELINE BILLED MY ACCOUNT WITHOUT MY APPROVAL AND WILL NOT RESOLVE THE MATTER WITH ME I HAVE TRIED SEVERAL TIME TO JUST EVEN GET A # TO THERE LEGAL OR BILLING DEPT. THEY WILL NOT PROVIDE ME WITH ANY INFO AT ALL. THIS IS FRAUD I JUST WANT TO RESOLVE THIS THEY CHARGED MY CARD WITHIN NOT EVEN 60 SECONDS I CALLED TO CANCELL AND ALL I GOT WAS A RUN AROUND. THEY WILL NOT PROVIDE ME WITH ANYONE WHO CAN HELP ME THEY WONT EVEN TRY

I booked a room near Jersey Gardens and one of Price Line's affliates CONCERTHOTELS.COM booked my room. When I arrived at the hotel, the credit card the company used was declined and it took nearly two hours before they finally provided a valid CC. I simply requested they credit back their service fee for this embarrassing inconvenience and they refuse. Based on all the review's I'm reading I don't understand on Priceline is still in business!!!

Due to family a family emergency we booked a same day round trip ticket from Atlanta, Ga. to Lafayette, La. We paid via Discover Card with no problems. Checked in at the airport received our boarding passes and waited to board. We were ON THE PLANE and a airline representative came an pulled us off the plane and told us that our agent (Priceline) had cancelled the entire itinerary. When I FINALLY got a hold of a Priceline employee we were told that it was cancelled due to expected fraud, but we could rebook using another credit card. When we had Discover contact Priceline they were told that it was because we did not supply the last 4 digits after the zip code! Who knows that? We were in an emergency situation trying to make it to Louisiana to be with my elderly mother and my step dad (who is gravely ill) for his surgery the following morning. We were unable to get another flight for that evening and were forced into flying the next day (today, the day of this complaint) missing his surgery and not being able to help my mother who can not drive. To say the least her emotional distress is extreme. We had to coordinate at considerable expense her transportation and care until we can arrive. The emotional stress placed on my mother because of this has basically rendered her helpless and having to depend on hired help until we arrive. Financially we are out about $300.00 for travel to the airport and baggage check and an additional $179.00 for overnight stay at a hotel in Atlanta. Getting a hotel on short notice in that town is next to impossible. Our Discovery Card agent stated this is not the first time he has dealt with this with them and believes they overbook short notice flights to make their "numbers" look better, all at the cost of the consumer. It is now my personal mission to let people now the truth of what this "company" does and their lack of ANY customer service. The money loss I WILL recover but the emotional distress on my mother can never be fixed. Can I, as one person, bring this to light in a large way? You bet your last dollar I can and will. This is far from over!

Priceline is the best had happend to me, i have never had an issue with them i understand they are a company and the cannot just give refunds to all who want it but the service and the rates are awsome comparing other website that will not offered them. im a happy customer :) People just want refunds and they dont read carefully the info given.

If I could give no stars I would........I was booking online and the price said 682 total including all fees. I then go to the next page enter information, go to next page and the total price is now 697. I called and they gave me the run around that the price was constantly changing. While I was talking to them I was opening up new windows and the same price game kept occurring. Ask to speak to a "higher up" (he too could not speak English well either) told me the same story and again I kept opening up new windows and starting the search over to receive the same price difference. I then asked for his boss. He was the top guy. I then asked for a phone number in the United States. He did not have one. I then did a search on the internet got a phone number out of Connecticut and guess what NO ONE answers the phone!!!!!!!!! Big rip off!!

Same as all the others...HORRIBLE CUSTOMER SERVICE... I reserved a hotel in San Diego and once I found out about the $40 per day parking, i was not happy. The contract states that there may be MANDATORY charges (resort fees) which is understandable and OPTIONAL charges such as PARKING. this hotel charges a $40 parking fee per day MANDATORY. I dealt with 3 individuals at Priceline with the last being JOE #5260067 and then he hung up on me.. Very professional....this is a horrible operation.

On August 1, 2011 I requested a room via Priceline for 1 night at a hotel in Matamoras, PA and/or within 20 miles of this city. The contract so I thought. They presented me with three or four offer cities that I assumed was in the parameters I set. WRONG,WRONG,WRONG. The hotel they booked was 120 miles from my destination (Wurlsboro, NY. They refuse to return my money citing the contract of no changes. So if they break the contract it is alright and satisfactory. NO, I will not accept this at all. I WANT MY MONEY BACK AND NOTHING LESS. I thought they were alright and this happened. I am a disabled vet, can't afford to let some giant steal my money and won't..The ticket number for the trip is,10475060350. I don't have your money, but I am not just going away quietly, that's a promise. Whatever LEGAL means I can use I am about to take you on.

Customer service is a joke! they take your money and say F off!!!! they list Hotels that are 3-4 star at best as Resorts, give you the cheapest option saved me a whole 10 dollars wow!!! Ive been a loyal customer and they say oh well write a letter! Great customer service! F U priceline!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

booked a regular (non-name your own price) $700 flight thru priceline with trip interuption insurance. the next am i had to cancel the flight. i was told that as long as i called before midnight and cancelled they would issue a refund, that since it was still on the "authorized" part of my bank statement the charge would just drop off within 48 hours. it never happened within the 48 hours and so my bank naturally charged me the 700.00. still waiting for a refund and their website and email was inconsistent on when to expect the refund....one was 5 working day, another said 7-10 days. still waiting. btw, if you use the name your own price you are screwed for any kind of refund. even if you bought the flight interuption insurance you are still screwed, they will have to visit your doctor if you said you got sick, adding to the expense. just book directly thru the airline, you'll problably save money more than any priceline "deal".

I booked a four day vacation for me and my family to visit California and the sales representative was willing to service me due to I was a first time customer and I spent about an hour on the phone with him booking my trip and solidifying the particulars. In addition, it was a great experience until they made an error, therefore, I called them back and "All H*LL BROKE LOSE" the worst "CUSTOMER SEVICE" I have experience "EVER". One of the sales representatives entered the information incorrectly into the computer confirming I wanted to depart at 7:20 Pm and arrive at 10:00 Pm, when specifically stated "I want to depart at 7:20 Am and arrive at 10:00 Am"; that's why I paid the extra "$400.00". I asked the representative do they record every call because if so, you would hear my conversation with the representative telling him I confirmed "7:20 Am and 10:00 Am" instead of what they booked me for. Further, a Customer Relations person called me back and stated "I apologize but we cannot correct your vacation package" from that comment I loosed it, however I remained professional. He stated “the only way to correct the issue is, there will be a fee of $150 per person” I demanded I wanted the corporate number and the representative told me "There isn't a corporate number available; I can give you the corporate address. I told the representative every entity has a corporate number. I will never book my flight needs nor recommend them to anyone.

I wish there was an even lower rating in the negative to truly rate priceline. They made a computer clich mistake after I purchased three ticket for my wife and two children and review their itiniraty on the same day of the purchased ticket. Then at the day of the flight they changed the day of the flight on only onr ticket and leaving everything else the same. Then they had the odosity to tell me that it was our mistake. Once they had received payment they do not care for customer service satisfaction, they get their money and run leaving you on you own to solve every issue you have. I wonder if the fat boy from Start Treak, is in the same scam. If they do not wish to refunded money once they make mistakes, we as customers should post on every access on the WEB, to let people and the goverment to know their practices.

YOUR CUSTOMER SERVICE DEPARTMENT IS TERRIBLE. I SPOKE WITH YOUR REPRESENTIVES FOR TWODIFFERENT COUNTRIES OTHER THAN UNITED STATES. BOTH WERE RUDE AND COULD NOT UNDERSTAND SIMPLE THINGS. THEY READ FROM A SCRIPT. AND THERE ANSWER DIDN'T APPLY TO MY QUESTION. I EXPLAIN TO THEM WHEN I GO ON YOUR SITE TO BOOK A CAR WHAT HAPPENS. AND ASK THEM TO TELL ME WHY YOUR BIDDING SITE I HIGH THAT YOUR BOOKING SITE WITHOUT BIDDING.

I was charged $53.92 more using Priceline than I would have been charged had I called the hotel directly! Customer service from this company is a joke. No one listens, no one cares. I was offered empty apology after empty apology form "Customer Servis Speicalist Travis #5260493" aka Betty. No help, just scripted apologies. I have used priceline for the past three years, but never again. Lies and more lies.

My choice would be zero stars! (alas , this is not an option) I decided to give priceline a try and boy did they hand me a "line" I had found that I needed to change my flight home due to human error on my part in the date/time of departure of this trip. I called priceline within the hour of my confirmation email. This was an important business trip for me. Price line said they could cancel my flight for $150. plus another $50. fee. The savings for the original ticket were marginal. adding another $200 was not an option for me. I went on my trip and decided to call priceline before my scheduled departure to see if they could in any way "negotiate" per their advertisement states. (I FIND THIS FALSE ADVERTISING) and was than told that if I had called within a 24 hour window of time that they would have charged me $150 to cancel and would have reimbursed me $125. of that. I was never advised of that option. My case was then put up for review to the research dept, which would call me back in 2-3 hours. (my flight was due to leave about that time) They never called. When I called THEM back, it was stated to me that my case was under review but customer service had no way of contacting this dept. I would have to wait. When research finally decided to call me, I was told that I never placed a phone call to them within an hour of doing business with them because they had NO records of ANY calls coming from my home phone number. They also sent me an email confirming that I never called them. Of course, by now I am home. I looked up my records of outgoing calls to priceline and found my record of calling them within the hour of doing business with them. They then told me , "oh, yes, We only had a call from you about making a hotel reservation." How interesting, I never made a call to them to book a hotel for I made reservations through my company to take advantage of our corporate business rates. RUN! DO NOT DO BUSINESS WITH THIS COMPANY! THEY R A SCAM!

Just used Priceline to book a trip to Connecticut in December (Note it is only July now) upon hitting the negotiat button to find a price that I was willing to pay it tells me Congradulations your price was accepted... GREAT (or so I thought) I get to the Itenerary page and the flight gets me only 2/3 of the way I entered in to go to. I called Priceline where I too was on the phone with someone for about an hour telling me they could cancel the reservation but I would be billed $150 for cancelling it even though their computer messed up, I was also told that I could get that $150 returned (Less a $30.00 Processing fee) if I rebooked the same flight with them with the correct information. I did that and a Flight that I was quoted $325 for now cost me $587 PLUS the $30.00 Processing Fee and $19.00 Insurance feeso all total my $325 trip is now costing well over $600 because their Computer messed up. NEVER AGAIN!!!

I was using the Priceline website to book a hotel in Denver, CO. I got booked into the wrong hotel quite far away from where I needed to stay. I immediately called and informed their customer service that the hotel was incorrect. I was politely told that I was unable to change or cancel my prepaid reservation. I called and left a message at their corporate office in Connecticut. A short while later Brian returned my call. He was extremely helpful. He had already reviewed my file and knew my complication. He had contacted the hotel and they agreed to release me from the reservation under the circumstances. Priceline graciously granted me a full refund.

Dishonest company!!! Took a trip to Ireland. Received multiple quotes from various car companies for our car rental. Hertz and Priceline were the cheapest. Hertz came in at 554.78 EUR, and Priceline came in at 328.54 EUR. Both prices included the insurance. I initially booked with Hertz, but then cancelled that reservation to go with Priceline because it was significantly cheaper than Hertz. I booked the car and took care to ensure that I selected the insurance. I received a confirmation of my reservation and printed it. I At no time did I ever receive anything stating that the insurance wasn't included, or that it didn't go through with my booking. Showed up in Ireland, expecting to get our car for 328.54 EUR. Europcar told us that the Priceline reservation did not include insurance, furthermore, the price that Priceline quoted us was not the same as the car rental. Car rental ended up costing 439.81 EUR and then additional 390.00 EUR for the insurance, with taxes came to 859.81 EUR. I emailed Priceline from Ireland... no response. I called Priceline when we got home, was told that they'd have someone call me back... never heard back. Called again, was treated rudely and was completely dismissed. Asked to speak with a supervisor. That supervisor also treated me rudely and refused to help me. When I asked again to speak with another supervisor, I was told no. I was told to write a letter to the Sr. Vice President of Customer Relations at the Priceline Headquarters. When I asked for the names of the agents I'd spoken with previously so that I could account for them in my letter, I was told I could not have them. Priceline's quoted price was a lie. Priceline did not notify me that the insurance was not included. They are unwilling to refund the difference. They are unwilling to help rectify the situation in any manner. They are rude and dishonest. I have been a loyal Priceline customer for years but after this experience, I will never use this company again.

I was a very loyal customer of priceline until today. Understanding the risks of the "name your own price" thing, I am always very careful to read every screen as I go through the process. This trip was no exception. On every page, I selected my destination to be ONT. When given the option to arrive at nearby airports, I verified that none were selected, and when I went to the confirmation screen, I saw that my flight was supposed to go to ONT. After reading this page carefully and initialing, the "negotiator" tried to find a matching flight. It did, in fact, "find a match", however it wasn't a match. It booked my flight to go to LAX. The reason I did not select LAX when given the option is because that is not an acceptable destination for the purposes of my trip. When I called customer service to try to get my flight corrected or refunded, they said they could "make an exception" and (as if it were a favor to me), charge me $150 as a cancellation fee which they could reduce to $30 if I rebook my flight. So, because their web application glitched, I have to either pay $150 or pay $30 on top of the cost of my flight. No matter how many times I called or who I talked to, they all stick to the same script. I couldn't even talk to an on shore representative. I'll never do business with them again.

The worst customer service I've seen. I used their "Name Your Own Price" to book a hotel. Which ended up not being a deal, because Expedia actually had the hotel for $5 less. Anyway, turned out that this 4 star hotel has no swimming pool. Who has heard of a 4 start hotel in a major city having no pool? I tried to contact Priceline, told them I understand they could not refund my money, but any chance of changing to a hotel with a pool? Even if I had to pay more, that would have been fine. Or stay within the same hotel group (Marriott) but at a different location. The customer service basically said they weren't able to do anything. At all. I find this very disturbing. All I am asking for is a hotel pool for my 2 year old to go swimming and they couldn't even do that. They gave me some lame excuses and told me to write to their corporate HQ..they weren't even able to provide a phone number for the HQ. So, buyers, beware. DO NOT use Priceline.com. They are willing to take your money, but you will not be happy if there are any issues with your reservation!