Kohls Corporate Office & Headquarters

I just got off the phone with Kohl's customer service. I called them simply to request a form for my husband (will be ex-husband) to sign to remove his name from the joint account. I told the representative that "I am going to get divorced" and then requested the form. I didn't tell her I was separated, I didn't give a date of divorce. She simply said I would have to close the account. I told the rep I didn't want to close the account and wanted to speak to a supervisor. After putting me on hold, the rep came back and told me that the supervisor said I would have to close the account. I again, asked to speak to a supervisor. Finally, when I did speak to the supervisor, she said that "legally" they had to close my account. I told her there was a difference between legalities and policies and I knew that it wasn't a legal requirement for Kohls to close my account. She then backed off and said it was Kohls policy to close accounts down in divorce situations. I asked for the contact information for the legal department. She gave me the corporate main line (actually I discovered later she gave me a wrong number based on internet research.) I emphasized to her that until I worked this out with the legal department, that I didn't want my account closed. The supervisor then informed me that the customer service rep had already closed my account (without informing me). I was very upset and told her she needed to immediately re-open the account back up. She said it couldn't be done, that they had to do it because I told them I was getting a divorce. I told her once again, I am not yet divorced and that "I am going to get a divorce" could mean in a month, a year or five years, that they had no right to close my account based on a future change in marital status. She then said I was "separated." I told her I never stated any

I just wanted to make a comment on your return policy. Although most of us do appreciate an easy and hassle free return/exchange at the places we shop, I think your stores are just a little too ridiculous. How do you let people return things without any sort of time restrictions? By that I mean years, yes years. Used, worn, broken, yes everybody, if you buy a pair a pants and 2 years later you don't like them anymore (after wearing them for the whole 2 years) you can take them back, with or without a receipt. I have seen people come in wearing shoes that have clearly been worn for a considerably long time ( long enough for the soles to worn down) then come in and complain that the fit is not right or uncomfortable. The store policy is (Yes We Can) so, a refund or exchange is then done for the customer.Or a $100 pair of shoes returned without box or receipt , clearly stolen, but issued an in store credit. By accepting a return that originally was $19.99, and then returned years later even though Kohl's no longer carries it and now it is clearance for $2.00. A loss for the store and a loss for us the consumers. That item that had just been in someones home for the past few years, is now put back on the racks for you to buy and take into your home. Sheets, pillows, earrings, even underwear, its all a go. (Yuck!) Due to the lax return policy Kohl's has to make up the difference for their losses somehow. Maybe by not implementing such a anything goes return policy, perhaps your customers would prefer you to put that money into lower prices for the consumers and higher wages for those who are expected to give us great customer service. In the end the only ones that would be upset with a structured return policy would be the ones who were stealing or just simply taking advantage of it and the rest of us would be pleased due to the possible lower prices which could be implemented with the money being saved from all the unreasonable returns, and no to mention the lines at customer service would dramatically decrease. I was on another website reading all the complaints from Kohl's employees and was shocked to find out that your employees only make minimum wage, but yet are expected to give the ultimate guest experience. No wonder all the complaints on this site are about poor customer service. By upping your employee wage, you would create a greater standard and I'd rather pay more for that skirt or not be able to return those maternity pants (now that I am done with them) if that would mean I would receive a greater level of service from someone who is happy to be there and feels that there work is appreciated. Give to those who deserve it, not to those who are cheating it out of you.

For Corporate eyes only. i am an employee at the 614 store. Been there a while,Iand several other employees feel there is favoritism. The fact is the male employees get all the hours and some havent been there long enough to earn them. We have to practicly beg for ours. We stay when asked, we come in extra days, but still we sometimes only get 4 to 5 hours a week. We have been told its partlly because we arent productive enough and the other because they dont have the hours or payrole to give them. But the BOYS seem to get 20+ a week, and talk about production, we have to go behind them and find the PROPER place to put the stuff that they were working on because they do it fast but dont really pay attention to it as far as the brands go. We may go a milasecound slower but we put it where it goes and even straighten up the area! We have a manager of some sort that doesent even know where things go and trys to tell us to put it somewere and we know its not where she is telling us. Also we talk as we work it makes the time spent more enjoyable she doesnt think we are capable of work and talk at the same time. We have seen her standing in the same place talking for at least a half hour! Wouldnt you rather have some dependable people working for you that take the time to put things in their proper places then some others speading through just sticking things somewere?

I have had a Kohl's credit card for 3 years and have set everything up online for payments and statements. I only use the card once a year or so and forgot to update my bank information after I moved. Unknowingly, I paid the credit card out of a closed checking account. I thought I had paid it in full and didn't receive an email statement for 2 months. I found out today I now have a 30 day late on my credit file and, although they did reverse the fees for me, they refuse to remove the 30 day late from my credit profile! I have not had a late fee nor paid a penny in finance charges for over 5 years and now they want to destroy my credit rating over this. Despite these economic times, Kohl's must be doing OK since they obviously don't give a thought to losing customers. It was an honest mistake and, had I received an email, I certainly would have paid the bill. Have some compassion and forgiveness Kohl's.

I am so disappointed with your gift card and coupon policies! I do not like someone telling me how I can spend my gift card! If I want to return my gift card with original receipt and get a refund I should be able too it is my money isn't it????? I will be telling my family never to buy a Kolh's gift card ever again. I will be cancelling my Kohl' charge card and I won't be stepping foot in a Kohl'store again!!! By the way I should not have to put anything on my Kohl's charge in order to use your coupons!! You by far are the most expensive place to shop at without sales and coupons!!

4/29/2010 i had bought a dimond ring for my girlfriend and we ordered to get THE RING SIZED and the lady in jewlery was busy, another women took over and everything looked normal she filled out the paper work for the ring and she also wrote it in the book and she gave me the yellow receipt and my girlfriend asked "how long is it going to take" the lady replied " 6 to 8 weeks" so we left, around 6 weeks later my girlfriend was excited that she was going 2 have the ring and she couldnt wait so she called and asked if the ring was in, they said no call back in 3 days, so we called they said the same thing every 3 days for about a month and a half and we also went i person, so my girlfriend and i called on 7/9/10 and we asked was the ring in the lady said "no" and we asked "well its been over 2 months so whats going on" and the lady put us on hold and said "what ring there is no order form" the lady asked us to come down to the store and show her the receipt because she thought we were lying, so we go to the store and show her the receipt and she said "well there was a ring that was sent to get sized and it had no information on it no one claimed it" my girlfriend replied " what do you mean it was sent out with no information i kept calling every day and how come no one looked it over, how come no one called me or how come they didnt investigate, well do you have the ring?, i want it back" the lady says, "we dont have the ring i will call you and let you know 7/12/10" so we waited and she called and said "we dont know were your ring is" my girlfriend very sad and extremly pissed off said "well were is my ring" the lady replied "we dont know call back tommorrow" and so we did and the lady says " well we dont know were your ring is but in going to tlak things over with the manager and ill give you a call" so my girlfriend was angry and with alot of anwsers and she called the store an they awser and greet and my girlfriend berly said her name and right away she was put on hold and they kept fowording her about 6 times until the lady picked up and said" hay im doing my best to help you im iven going 2 other kohls in person and asking them if they have the ring and ill get back to you" so we waited a day no call and i thoght why is she going in person she could just look it up and tell us, so we went to a diffrent kohls and i asked if they had a ring and i gave them the recipt they said" o you bought this a the other kohls and i explain the sitiuation and they said 'well we dont got that type of ring here bought i could check other stores ,and they no there is no more ring of that style in any kohls" so we went to 3 more kohls we just wanted 2 check in person, and they all said no, so we went back to kohls and i specificly asked for the store manager no one wanted to help us so i went to the customer service and my girlfriend went 2 the jewlery and i asked for the store manager and they said he wasent there so i asked wen will he be back they said we dont know there skeduls so as i was going 2 the jewlery i hear the cashier yelling at my girlfriend "they probaly stole it ok!!!!!!!!" my girlfriend said "so your saying the employer stole it!!!" she said no and i came and said were is your store manager she said he wasent there so i asked well call who ever is manager right know she said ok but she is new and i here her say" we got that customer about that one ring u proboly dont know how the situation so i dont think you can help them but they want to talk to you" so we talk to the manager and tell her the story and she told us "well lady said she might of found one in santa clara" and right away my girlfriend says "we were there yesterday and said they dont" and we asked alot of questions but no anwsers that pretty much TELLS US HOW MUCH THEY RELLY CARE ABOUT CUSTOMERS so thats my story theres going 2 be lots more 2 morrow about what the solutions is going 2 be. DONT LET THIS HAPPEN 2 YOU WEN YOU SHOP AT KOHLS

I am CONCERNED ABOUT THE EMPLOYEES at the Woodstock, GA location. This is the busiest store in the immediate area. This store has a new "01". She has created a hostile working environment in the very short time that she has been there. (WHEN SHE IS ACTUALLY THERE! She has taken a vacation & had personal leave both in the month since she arrived) Upon her arrival, she immediately cut hours. These people had already been working under duress with the minimal staff scheduled in each department. Now there is no one schedule in departments until late afternoon, then the employee scheduled is not only required to run their own freight, but have the weight of recovering a department that hasn't had anyone tending to it before them. Additionally they have recovery from the night before. They also have to be backup cashiers. They are expected to have their departments in "visit" condition before closing without any help. She has scheduled people overnight who do not have overnight availability without consulting them. She has fired people, only to recall them after making a "mistake". She has informed the staff if they are 5 minutes late or early, clocking in or OUT that they will be written up. This is impossible if you are with a customer at the end of your shift, are you simply to tell that customer that you can no longer help them because you have to get off the clock???? Where is the CUSTOMER SERVICE in this? She is extremely rude and has no problem telling associates off in front of customers or other associates. Since her arrival, the store is kept like a sauna. Employees are sweaty and uncomfortable. She has everyone, including executives walking on eggshells, afraid they are going to lose their jobs because they are unable to keep up with their areas due to HER scheduling. None of the employees are happy, there are no smiles or laughter. They are not able to assist customers because of the weight of recovering their departments ALONE. Someone at a corporate level needs to look into this situation before a law suit is filed for hostile working conditions. Corporate needs to be concerned about the employees that have made this store the success that it has been for the past 8 years, PRIOR TO HER ARRIVAL.

I was shopping at your location at College Grove Shopping Center in San Diego yesterday. The store was so hot that I had to leave. It was cooler outside the store. I realize due to the economy that businesses are cutting back reducing their electricity but you will be losing customers if this continues!

Before I begin, please know that I will no longer be shopping at Kohl's. I have had numerous bad experiences in your stores, too many to count. This specific incident is was truly the last draw. Complaint for Store #633 in Lakewood. I was in your store with my daughter on Father's Day. I wanted to pick up a couple of things before all my guest arrived at my house. After doing my shopping (spending $186), I finally made it to the check out (after waiting in a long line that was at least 11 people deep) I was over charged for a box of k-cups. I was only overcharged $1, but went right back to your cashier and let him know that I was over charged. (Remember, it was Father's Day and I needed to get home before my family and guest that were going to arrive at my home.) Your cashier told me I need to walk over to the customer service desk (that was clearly across the store) for the mistake that “HE “made! I told him that I did not have time and if he can please call a manager so I can get on my way. Well, that was a huge mistake! The manager called the cashier’s phone and literally took another “12 minutes” to come over to help me. ‘Holly” the manager did NOT even acknowledge me and took my receipt and walked away. I was unsure of what she was doing, so I followed her. I just couldn’t believe that your refund or better yet, your correction process is so broken! No sense of consideration for your customer’s at all! I did complain to you Store Manager while I was still there (Albert) but he was pretty useless! Not to mention the rudeness that Holly treated me with. I finally ended up getting my $1 that I was overcharged (weights and measures violation), but to make matters even worse, your store forgot to put my item back in my bag (yep, went home without my paid K-cups!!!). It took a whole 22 additional minutes of my time to deal with your management and broken process and I was late to my own Father’s Day party that I was hosting! Below are the reasons I will not return to your store: • Lines are always too long ( I took a picture so you can see) • No sense of urgency from your associates and especially Manager’s (Holly and Albert) • Refund process is ridiculous, especially if it was “your error” • The customers’ time is not important! • After dealing with your broken process after an additional 22 minutes, I went home without my item and had to come back the next day for my paid merchandised • Your store has left the security tag on my dress, TWICE!!! (ONE OF THE INCIDENTS HAD TO COME BACK RIGHT BEFORE A CHRISTENING TO GET IT REMOVED!) Thank you for letting me share some feedback and most unsatisfactory experiences in your stores. I hope that for the sake of the customers that still may shop in your stores, that the focus on Customer Service becomes a priority. Regards, Diana

I have spent a half hour calling your Ridgefield, CT store on Sunday 6/20/10 (during business hours) with no answer. I have given up. How can a store which is open for business refuse to answer the phone. Not only is there no live answer, but there is not even an automated system for messages. You should really make a policy wherein the employees of a store must answer their calls!!!!

I do a lot of shopping at Kohl's and on 6/16/2010 I went to Kohl's ro purchase a Food Network product: Rachel Ray Hard anodized nonstick 5qt. covered Oval saute Pan I brought my printout from QVC and to my surrise the QVC price was $49.50 and the intro price was $45.12 and Kohl's price was $99.99 qite a markup. I came home and purchased the product from QVC and even with shipping it was quite a lot cheaper. I have notified my friends who also like to purchase products they see on the Food Network shows and they were also surprised. I did bring it to a manager's attention and he said I will give you 15% off which I could have gotten on my own by just picking a card at the register. My friends and I started to look up other products Kohl's sells from the Food Network Show and decided from now on we will buy from QVC. I have a great problem with this as I always thought Kohl's was the way to go. A markup of double in price. It kind of leads me to believe that all your merchandise is really marked up that is why we get all the coupons we do., a lesson learned. Thank you, Theresa Gruzalski

Your store is filled with the worst customer service and most of the workers that you employ are stuck up snobs and I will never again drop over a thousand dollars at a time at your store! The store in Washington, Missouri is by far the worst I have ever seen... It is filled with a bunch of snobby workers that think they are better than their customers and what a joke... they are working a pathetic job at a cash register or just plain walking around the store doing nothing and looking at your customers with disdain. I think you should fire the whole lot of them and start over from scratch... perhaps if you hired your managers locally instead of someone who drives for 45 minutes to an hour away, you might have a better staff. The people who live here are nice people and would never treat the customers in such a way. This store will never make it in our area if you don't change this... We are a very close knit community and will not tolerate being treated like second hand citizens. Anyone being treated like this will not take that kind of treatment for long... They will shop elsewhere!

Rate Average for all scales are BeLoW AvRagE. Expect store manager and supervisors are always cranky! Expect to stay past midnight and no second breaks after a 6 hour shift because supervisors want the place 100% looking nice; this is illegal to withhold employees from their legal breaks (hint). Expect E3 to not respond when you work in the morning and are requesting for change or customer has complaint or question...etc. Store manager is always in the back room or in 'conference call.' Benefits? Customer's get better benefits than employees. Employees get the same %15 discount as customers; where's the advantage and benefit at that? Salary? Employees get paid hourly not salary at the equivelant of working at some fast food; Some fast food actually pay better than with this company. Balance of work schedule is great because some days I work only 4 Hours! Yes, that's correct, 4 hours. What other work place provides 4 hours of work? Expect not so great pay with not so great hours. Product knowledge? E3 knows less about the products than employees and they still wonder why so many employees quit so soon? Employee turnover rate is average 2-3 months. Turnover new manager and new supervisors with new attitude and possibilty employees may appreciate working here at equal pay with other fast food places. Training is all computer base-CBT because managers don't know, don't want, and don't have time to teach new employees. Expect to learn by yourself or learn from other employees.

Dear Kohls, I love your stores, but hate your online presence. I tried to apply for a job online... and couldn't. Your website works poorly, more than half of your links do not work. I cannot get into the website because it won't take my password info. Strangely I've never signed up but yet it says I am a returning user. I do get emails from you for sales daily, so you obviously have my email in your system, but when I try and get somewhere online to ask for help, it won't allow me into the site and directs me to links that do not work. I called your support number for online help to fix the problem and the representative could not fix the password problem. All she could say was that she had my email in her system but yet could not do anything concerning the password. She directed me to corporate for online help and they just sent me to a voice mail! I had to work hard to find this corporate address so I could send a letter, but I decided I would just air my grievances here. I'm not sure I want to work for a company who does not have their act together.

Does anyone know how to get off Kohls mailing list? For the past three years, I have tried, unsuccessfully to get my name off their VERY UNWANTED LIST. Not only that, I was told once your are on their mailing list, it's almost impossible to get off of it. Well, if that's true, Kohl's will lose another unhappy customer.

Does anyone know how to get off Kohl's mailing list? For the past three years, I have tried, unsuccessfully to get my name off their VERY UNWANTED LIST. Not only that, I was told once your are on their mailing list, it's almost impossible to get off of it. Well, if that's true, Kohl's will lose another unhappy customer.

I have always loved Kohls. With 5 grandchildren, I always managed to find what they needed. I also love the kitchen area. I have spent lots of money in the past at this store, but sad to say I hardly ever go in anymore. I am in there for 5 minutes and cannot breath and then the sweat starts. I am not the only one that complains, people coming out of the store is complaining, friends I know, even the employees. I was told it is a corporate decision to reduce the air conditioner storewide. How cheap can you get Kohls? The consumer wants to be comfortable while shopping. I used to spend hours in Kohls, not 5 minutes. Even though your customer service is really bad, bring back the air and i will never complain about anything, anyone, anyhow.

I sent the e-mail below and received the reply that follows. Obviously they do not take customer loyalty very seriously, but I do. I will no longer shop at Kohl's and will encourage my friends and family to do the same. "Subject: 15% Discount On May 20, 2010, I went shopping at Kohl's in West Paterson, New Jersey. I purchased ten items totaling $168.06. While checking out, I realized that I had left the 15% off coupon I had at home. In the past, cashiers entered the coupon for me (I have been a Kohl's customer since 2002 and an MVC customer for most of that time). When I explained the situation, the cashier stated that she could not give me the 15% off coupon because it was the first day of that particular coupon, but if I just come back another day with the coupon, they would adjust my bill for the 15%. I was away for a family event but returned to Kohl's in West Paterson on May 27, 2010. The customer service staff began to return each item and then re-enter them with the 15% off discount. My original purchase on May 20th totaled $168.06 (there were no taxable items) which would have given me a savings of $25.21. When they re-entered each item, some prices had changed and the total was actually more than the original $168.06. The Customer Service supervisor then came over and separated certain items (buy one, get one free, etc.) and re-entered each item with five different receipts which were $100.69 + $15.29 + $19.38 + $14.28 + $8.50 = $158.14, which only saved $9.92 (a savings of between 5 - 6%). I have two issues with this whole scenario: 1. First and foremost - why did the cashier (I was told her identification on the receipt was 1700XXX) at the register not honor the 15% coupon? I could understand if it was a special coupon for 20% or 30%, but 15% coupons are given out in abundance. When I mentioned this on my return trip on 5/27/2010, both customer service staff said that if it happens in the future to ask for a manager and they will honor it. Why should that even have to be done? If Kohl's policy is to honor the 15% coupon without it being present, then all cashiers should be trained that way and not have customers go through calling a manager over. 2. Although the customer service staff was trying everything they could to give me the correct percentage off, they did not understand that in the end I did not get the full 15% off. Their final comment was that the most they could do was to give me another 15% off coupon. I already have three of those, that was of no use to me. Wouldn't there have been a way for them to give me a store credit for the remaining balance of my 15% off discount? According to the customer service personnel, they could not override prices that had changed between the date I purchased the items and when they changed to higher prices. If that is the case, the cashier should have told me to go home and get my coupon, because I would not get the full 15% discount if prices had changed. This was never made clear to me. I'm sure you have the ability to look at my past purchases at Kohl's. I am a loyal customer and I have spent a significant amount of money at Kohl's. On 5/27/2010, I had picked up other items to purchase with my 15% off coupon. After the situation I encountered, I put those items down. I only purchased some items that were for someone else, otherwise I would have left all the items without purchasing anything. I do not normally complain. Many times I purchase things, they go on sale and I do not return to get the difference. I have always enjoyed shopping at Kohl's and have had good experiences, but I have to say that this has left a bad taste in my mouth. It was handled poorly from the first visit on 5/20/2010. I would appreciate someone contacting me with an explanation even if there is no resolution to this matter. It is just good customer service. If there is no resolution, I can honestly say that I will think long and hard before returning to Kohl's. With the economic situation at it is now, I would think that retailers would want to hold on to their loyal customers, not drive them away. Should someone wish to speak with me directly, they can contact me at XXX-XXX-XXXX, or by e-mail at XXXXXXXXXXXXXXXXXXXX.net. I look forward to a response. Sincerely, Annette Bush" Here is the response from Customer Service: "Dear Ms. Bush: Thank you for taking the time to contact us regarding your 15% coupon. I appreciate the opportunity to review your concerns. Please know that you must present the coupon to the cashier to receive the discount. If the promotion is still going, the cashier will be unable to credit your account. This is because you may return to the store and be able to use it yet. If you bring your coupon in for a price adjustment on your purchase, please be aware that the prices of the items may have changed which will cause a difference in your total. I am sorry that the cashier did not inform you of this and that you were unable to receive the 15% on your original total. I can see that there is an opportunity for training. Please know that your comments have been heard at our corporate office and that we are dedicated to improving our services. I have forwarded your comments to the store manager for further review. I appreciate that you have chosen Kohl's for your shopping needs and hope you will continue to shop with us in the future. Upon review of your My Kohl's Charge account, I have found that you have opted to continue to receive paper statements. When you choose this option, you will receive both paper and email statements. Sign up to receive your Kohl's statements online and opt out of paper statements to go green and make a positive impact on the environment. You may view or modify this at anytime by logging in to your My Kohl's Charge account, clicking on Account Services, and then clicking on Contact Information. I appreciate the time you have taken to contact us. If there is anything you need in the future, please do not hesitate to contact us. Sincerely, Lauren S. Customer Support Representative" I WONDER - DO THE CORPORATE OFFICES READ THESE COMMENTS?

I purchased a ring for my wife, at least 16 months or so ago. A few weeks ago, a few of the diamonds fell off of the ring. So we took the ring back to the store located on West Main, to exchange it for another ring. My wife selected a ring that was less expensive than the orginal that had the diamonds fall out. I was told by an in-store manager that because the original ring that had the diamonds fall out, was purchased more than 16 months ago, that an in-store credit could not be applied, neither could a refund on the credit card that the ring was purchased with, and a corporate refund check would be issued within 5-10 business days. I felt bad that my wife downgraded to a less expensive ring, so I took my wife shopping elsewhere, spending around the amount I was told a refund check would be mailed to me for. So I had my wife call today to ask about the refund check. Kohl's Corporate told her that because the original ring was purchased more than 16 months ago, only a in-store credit would be applied, and a corporate refund check could not be issued. This is the complete opposite of what I was originally told in person by a so-called in-store manager. Now my wife & I are completely upset. We could have taken the original ring to another jeweler and have replacement diamonds set in the ring. We wouldn't have gone shopping elsewhere because we thought a corporate refund check coming. When I spoke to the Transactions Supervisor, she said "the system won't allow them to issue a refund check due to 16 months ago it was purchased." She also said it's a policy. I don't buy her excuse. Now I get a in-store credit, and for what, to purchase something else that is not quality, and to have that go wrong 16 months later. As big as a corporation as Kohl's is, I find it very hard to believe that they can not issue a refund check, es

I will no longer shop at Kohl's!, They have kept my money and I am unable to get a response from anyone! I received a $10 gift card in the mail thinking it was great for the store to offer such a savings. I went to the store and purchased two items being the second item I paid for with my own money. The items did not fit so I went back to the store I had my receipt and spoke to the girl I offered to just exchange the items she gave me what is called a merchandise credit. Well I purchased three outfits and used the credit and even spent more of my own money. When I tried on the outfits only one worked. I then went back to the store the next day and told a customer service girl I tried hard to find something (4 hours shopping) said I have kept one outfit could she just credit my debit card for the rest. I was told they could not do that their system did not have the capability to do such a transaction. I was told by the store manager I would have to wait for a corporate refund which could take up to two weeks and only if they decided to send me the money via check. OK I agreed but when the girl did my transaction she added the amount I paid for cash the second time to the merchandise credit.. (Yes I had the receipt again) she said it was the only way to do the transaction (to me that is stealing). The story goes further I asked for kohl's corporate number becasue I could not believe they were taking more of my money and the girl who is customer service said she did not have one? I had to have the manager paged again and he gave me a number. PS-- the 800 number he gave was to the Kohl's credit card department not the corporate office. The story continues, Anyone who would like a challenge try to call Kohl's corporate refund office. It does not happen! Either you are on hold for a long time, cut off or put into a voice mail. I called a total today of 6 times on hold for over an hour trying to get someone. I ended up with a credit card customer service again by going in the loop of trying to get corporate refund. The person in credit card services listen to my situation and tried to help me by calling corporate refund credit herself she had the same trouble --no response! I was grateful for her assistance only one who really tried to help me. I even called to try and get a number to a district manager just to have help and explain what I had gone through and was transferred to credit card customer service again. I always say never bite the hand that feeds you. They do not know who I am and who I might know my work contacts are domestic and international. Just the people around me who listen to me trying to get a hold of someone couldn't believe I was having so much trouble. If there is a way to contact the CEO of the company you might want to refer this review to him. Thank you..