Kohls Corporate Office & Headquarters

My daughter was just fired for redeeming Kohls cash that a customer gave her!! Are you kidding me!! In this economy, who can blame someone for wanting to save ten dollars. She did this twice. She didn't steal from the register or hurt anyone. What difference does it make, since obviously the customer was not going to use her Kohls Cash!!!! Another thing--they don't know how to schedule employees. They were under staffed many times and would call my daughter in when she wasn't scheduled. The first year she was there, they were giving her 10-11 hours a week. This store I am referring to is in Port Orange, Florida. Please don't shop there!!!!!

Recently while visiting my mom in Mequon, Wisconsin, I went and bought some children's clothes at Kohl's. I have shopped here before even though I live in Tennessee and have written checks too. My check was denied by Kohl's but they could not explain why. When I called customer service, they said that to continue giving customers fair prices, they could not honor my check. The reason given was shallow. I have never had a check to come back because of insufficent funds nor been late on any bill that I have. I have been married for 41 years and have excellent credit. I was humiliated and had to pay cash for my purchase. Where is the list that all stores have of people who they won't take checks from because of bad credit records? Why am I penalized for those people who are irresponsible. I doubt if I will ever shop at Kohl's again, and I will be sure to share this story with everyone that I can.

Why doesn't all the stores carry double stroller? I know lots of parents with multiples whom do not always have their.stroller with them and the store in prattville Alabama sucks.

10/2/10 The Kohls check out clerk at the Mooresville, NC store talks me into applying for a Kohls charge. I make it a point she knows my mailing address is the PO Box, not the street. I even showed my VISA charge card to her for verification. June 10 2011 I find out Kohl's has sent my name to collections saying I didn't pay a Kohl's charge card bill. I told them I never received a bill or even a charge card. The Kohls customer service agent then admitted the statements and card were returned to Kohl's as "UNDELIVERABLE". I then find out Kohl's has listed my street as the mailing address, not my PO BOX as I had directed. I IMMEDIATELY paid the bill over the phone. The Kohl's customer service agent corrected my mailing address, apologized and said I would start receiving my card and statements shortly and that my credit would be corrected. June 17, 2011 I received my first Kohl's credit card statement only to see the name on the statement listed as G V Cynthia? I contact Kohl's customer service to correct immediately. June 22, 2011 Now you are telling me my account has been closed since April 5th? The customer service rep on the phone On June 10, never said that. She in fact said I would be receiving my card shortly? I have NEVER heard of soooo many mistakes by a vendor to a customer. This is ridiculous!!! And I do plan on letting KOHL'S management know about this.

kohls seem to care more about anything or committee but cares nothing for their employees

I told Kohls twice too remove my name because they refused to hire me and the refuse to remove my name from their email list. I would shp at another store before I would shop at Kohls!!!!!

On 6/9/2011 Location: New Albany, Ohio 43230 Store #0329 Decided to go shopping at this store, which was not my normal location for shopping. However, while I was shopping with my son, I needed to get through a group of customers socializing taking up the whole aisle. Well, I figured that I would wait a few seconds and one of them would notice that I needed to get through. This never happened, eventhough one of the male customers was slightly turned in my direction so he was aware of me standing and waiting with my stroller so I could get through. I was actually on my cell phone, talking to my husband when I said "excuse us". They preceded to move, but with a stare like I had done something wrong to them. Then I returned back to my phone conversation, I hear the male blurt out "We weren't in your way, Bitch." And I repeated exactly what he said back to him. I then decided to leave the department, as the group just stares. By then, one of the associates comes the male said that I cursed him out, during this time the rest of his friends leave and go to another department. The associate says, "I'm going to call security and ask for you to leave the premises." While the male that called me the bitch said that he was going to call the police. I told him to call, and that I'll wait, because I knew that I was telling the truth as to what had happened. I explained to the associate that I wouldn't dare curse with my kids in my presence. And that the word that he used wouldn't have been a word of my vocabulary. By this time, I just wanted to drop the clothes that I was buying and just walk out. But I went to check out instead. Then security comes and pretends to be looking at jewelry until I paid for my items. As I look to where the male customer was I had the altercation with, I noticed the same associate talking privately with him. What bothers me about the situation that encountered on this day is this: Not one associate came to my defense to see if my son and I were okay. My assumption is this, I'm a African American and the male customer was Caucasian. This automatically triggered to the associate that I was in the wrong which I knew I wasn't. Her statement "I'm going to call security and have you removed from the premises." Not even knowing the story as to what led to the altercation. I'll never EVER shop there again. They need to learn how to correctly deal with situations like this. For the record, Kohls Department stores and associates, not all African Americans are liars, stealers and/or mouthy as perceived to be. Some of us do have alot of class to ourselves, money and a education. There can be Caucausians in the world that are ignorant and just observe things as one-sided. This situation was one of them.

To Whom It May Concern. June 8th, Cedar Rapids Iowa. I went shopping with my 13 year old daughter to spend my Khol's Birthday money I got in the mail. It was after 7 pm when we got there. After looking all around the store I went to the bedding department to look at pillows. While there the power flickered a few times then went completely out. We went and settled on one of the display beds to wait and see what was happening. this is about middle of the store. There was adequate lighting for us to see down the lanes and wait to see what store employee's would say. As sitting there a female employee walked by and told us there are pins in the bedding and be careful. We then got off the bed and stayed close by still waiting out the storm in the middle of the store. Then a male employee walked by and asked us what we are doing? I told him waiting out the storm in the middle of the store like so many places tell you to do. No he said. Got check out and leave. We still have a registers open. I told him that during a storm like this there was nothing I would stand up front by the glass doors and check out with. It was not safe. He told me to go out front then and leave .. He had "watched" the news and it was just a little storm. I told him I did not feel it safe. He then told me I had to go out front it was too dark. I was almost right under an emergency light. He was very rude and upset me and my daughter very much. So we took off to the front of the store. When we got there the sirens went off to indicate it was more than a little storm. The store doors where locked and everyone was told to go to the back of the store. REALLY!!! Now I'm hopping mad. For his concern about safety and it being dark.. not one employee with a flash light lead the huge group of people.. They rushed past them. I saw older people bumping into the middle lane displays.. safe huh. As we past the customer service desk they were sitting there with flashlights*while the emergency light was right by them* . We went into the employee break room. others stayed in halls. Power was never restored. a little while later the same man who was so rude to us came in the room and said it's over. It's just a storm. Linn county is a big area. Please feel free to leave or stay a little longer. There is nothing else we can do. I am going to the front of the store and we will be letting you out as you want to leave. I asked a female employee who this was and HE'S THE MANAGER! Seriously. Me and my daughter decided to leave since we were treated so badly and apparently not valued at all. After we got up front I confronted him and told him I was very upset in how he treated me and my daughter. I told him I didn't feel that he cared about how serious the storm was and I was in one of the safe places they tell you to go in emergencies. He said I was wrong, I was shopping(which I was not) I could have left and been fine. I told him how dare he speak to me this way and that I was not longer a supporter and now also no longer ever wanted to walk back into this store. He then said he was "Sorry but... " no that is not an apology. I do not let my kids apologize like that. It was not a true apology. I left that store and want you to know that I drove home in hard rain. hail and strong winds. But at least his store is safe. He would not win any metals for helping out his customers if this had been a case when damage had been done. I will not go in that store again.. I am not going to be using my birthday Kohl's cash nor any coupons. I do not feel he was apologetic nor sincere. This taught my 13 year old a huge lesson. Why didn't he care that we were in a safe place and make us move to the front when all the windows are? She is very upset also. There are plenty of other stores in this are that it will not make it difficult to find a place to shop other than Khol's. Sincerely Jennifer Burleson Marion Iowa

KOHLS IS THE WORST COMPANY TO WORK FOR, THEY DONT APPRECIATE THEIR EMPLOYEES AND RAISES ARE GIVEN ONCE A YEAR FOR 25 CENTS! AND IF YOU HAVENT BEEN THERE AN ENTIRE YEAR YOU DONT GET THE WHOLE QUARTER~ I USE TO WORK FOR KOHLS, ITS A POORLY MANAGED COMPANY AND THEY PUSH TO SELL KOHLS CHARGE CARDS WITH INSANE INTEREST RATES....AS AN EMPLOYEE IF YOU DONT SELL A KOHLS CHARGE CARD ONCE A MONTH THEY PUT YOUR NAME ON A BULLETIN BOARD SO THAT EVERYONE CAN SEE THAT YOU ARE NOT DOING JOB, AS IF TO EMBARRASS YOU. IN ADDITION TO THE LOUSY PAY AND LOUSY HOURS, 8PM-11PM OR 6-11PM, SIGNS ARE WRONG CUZ THE OVERNIGHT CREW IS KNOWN FOR DRINKING AND PARTYING IT UP IN STORES WHILE LOCKED UP INSIDE. CERTAIN EMPLOYEES ARE FAVORED AND GIVEN MORE HOURS....WHILE OTHER ARE HARRASSED AND EMBARRASSED IN FRONT OF OTHER EMPLOYEES. IN THE STATE OF CALIFORNIA YOU ARE ENTITLED TO ALL OF YOUR VACATION PAY AND MONEIES OWED WITHIN 72HRS...I GAVE MY 2 WEEK NOTICE AND HAVE YET TO SEE MY VACATION PAY; I QUIT IN AT THE END OF APRIL, IT IS NOW JUNE 8TH AND IM BEING TOLD IT MAY BE A FEW MORE WEEKS TIL I SEE MY MONEY THAT I HAD EARNED AS AN EMPLOYEE. KOHLS IS NOT ONLY A RIP OFF TO THE AVERAGE AMERICAN SHOPPING THEIR STORES BUT TO THEIR EMPLOYEES AS WELL. I THINK THEY SHOULD BE REPORTED TO THE BBB.

It is a shame that I cannot cancel my mailing or credit with a company when I am DECEASED! Yes, I have not transferred to another state, I have not changed my mailing address, I died. There is no way to cancel my account without mailing to a corporate address that ends up no where; sitting on the phone for hours; or going to their email site that clears the screen when you click on "go"....hmmm...for those of you still mingling amongst the living, maybe a better organized and more customer affiliated company? A first year tech student can write a more efficient email program.

I am currently working at Kohl's store #482. I am underpaid and overworked. I use to love working there until my hours were lost. I use to make 182 a week (the most I ever made working there) but now? I'm living off of 80 a week. When I ask for more hours, they do this...for example: 3:00pm-11:30pm then the next day? 6:00am-11:00am. Isn't that illegal? Yet if I complain about it, I only wind up working 3-4 days a week. I am living pay check to pay check. Not even actually. Plus, I have been wanting to report that the management yelled at me for actually telling them that I have been sexually harrassed! I was specifically told that if I had any problems at work, that I shouldn't be afraid to go to my manager. This is what happened. I had went in the office privately because I felt uncomfortable at work. They told me they would talk to him and speak to me later. I was called back to the office, they sat me down and I felt relieved trying to laugh it off. Then my manager yells at me (literally) asking,"How do others know about this? You're making him look like a predator. May be he is. I don't know. But that's not fair to him.". My jaw had dropped. Do managers do background checks anymore?!? Plus, how could my own manager joke about something like this? I told him (since it was during the truck team process) that other people knew because for one, my other female co workers saw it happen. And two, of course I'm going to stay away from him as much as possible because I shouldn't have to feel scared at work. My manager hadn't taken it seriously because "he's old". But I have had an older man hit on me before and take it too far. I know when it's serious and when it's not because I have experienced it and I know how it starts. Either way, this was not handled professionally in any way. The yelling did not stop there though. I was, once again, yelled at for going home sick by the assistant manager. I had a fever and I was sweating so bad that not even customers wanted to come to my register. I was yelled at for asking,"Will I get fired for leaving? I'm sorry for leaving you short staffed.". I was yelled at because I suppose I made Kohl's management look bad by asking if I'd get fired "in public" instead of in the office. Yet I had made sure no customers were around. Now you would think all of this would have ended, but it did not. They asked me if I had any questions and I did. I asked why I wasn't acknowledged for making the email goal for our store. My manager leaned over his desk and said,"What? Am I suppose to put you up on a pedestal?!" (Once again, literally yelled at). All I had done was ask a simple question because even my coworkers wondered why I hadn't been acknowledged and they told me to simply ask, so I took their advice. At the end of a 30 minute sit down with my manager and assistant manager, my face was red with anger, you could see me shaking and I was starting cry. Does this sound like good management? No. I have been working there for a little less than a year (in July, I would have worked there for a year but now am leaving asap) and I have went through 3 different managers. I've watched my coworkers walk out one after another. Even one of my managers left (my favorite manager) and now? I know why they have all done what they've done. All in all? Find a proper manager to get stuff done in a PROPER way, instead of finding one that treats all of your employees like slaves. The ones who get most of the hours? They're older woman and I can't believe they put up with it. They get worked to death. And as for the young? We're taken for granted. I have helped so many of my coworkers by doing the smallest things. I don't let the older women do all the heavy lifting, I go out of my way and do those deeds because I care about them. The manager that packed up his stuff and walked out? He was the best manager Kohl's ever had. He gave us the right hours, he cared about our problems, and he didn't JUST care about the store. He KNEW that if he didn't have happy employees? Then the store would go on a downward spiral, like it's doing now. We're going through managers and workers like crazy. TAKE THE TIME TO FIND SOMEONE WHO ACTUALLY CARES ABOUT THE WORKERS AND THE STORE! No wonder Kohl's #482 is at the bottom of the district. Keeping the workers happy and feel appreciated IS VERY important. Keeping things positive, leads to positive outcomes. But with the position everyone is in? The workers aren't even close to being happy. Another reason why Kohl's #482 is at the bottom of the district. Negative, underpaid and unhappy workers led to the negative outcome of this store...and I have no sympathy anymore.

I want to know why most of the costumn jewelry has a small tag that says, warning not intended for children 14 years or younger, I noticed most of their jewelry is made in China, Is it because younger children would possibly put them in their mouths??? I have never noticed this on jewelry before, I would like to know exactly why this warning is on the jewelry! The warning is in very tiny letters so I haven't really noticed it before.

I applied for a job in the Ankeny, Iowa store as a friend told me they were hiring for a "Remodel project" for the summer. I went in for a interview at the beginning of May and everything went well. The manager I interviewed with asked if I could start on the 11th or 18th, and I said I would start whenever he would like. The interview was on a Tuesday. He said they had to do a background check and hoped he would have the results the following day (Wednesday), and he would call. He said if he didnt get them back on Wed, he would contact me on Friday as he had the day off Thursday. A week passed and I didnt hear from him, so I called him, and he said "Can I call you back, because we are still in the process of hiring". I said sure. In the meantime I recieved the results of my "Background check" in the mail. It listed IA criminal records, Offender Info and a summary. Here was the results....In 1993 I had a dog that got out of our gate and someone called on him. I recieved a $5.00 fine. In the meantime approx 2 weeks have passed.....still no contact from "Cory" at Kohls. So, I called him 2 days ago and he confirmed that the Background check was indeed the reason they were not hiring me. This is UNBELIEVABLE!!!!!!! I said to him "Your kidding, REALLY??" He said he did not make the decisions....that the "District Loss Prevention" people made that decision. I am totally beside myself that I would not get hired because of this!!!! Everyone I have told this story to can not believe it!!! This has really lowered my opinion of Kohls. I will tell everyone I know about this...Facebook, E-mail, family, friends. I will also check into what "we the people" need to do to get some laws put into place concerning this type of thing. And I most certainly wont be shopping at Kohls again!!! Vicki Short

My girlfriend has worked at Kohls for 6 years without a promotion. She has made this company thousands off the credits she earned for which she received a measly dollar per credit while managers are pulling down like 10$ for every credit she gets. She gets passed over promotions because shes not related to or best friends with anyone in management. I can tell you that she will no longer stand by while she is discriminated against, she waited patiently but I think it's time to call some attorneys. It's a shame thats what you have to do to get the things that were promised when you accepted a job almost a decade ago.

KOHL'S SUCKS... STORE 338 HANOVER, PENNSYLVANIA!!!!!!!!!!!!!!!11 SINCERELY, ASSOCIATE 20XXXXX

I made a purchase at Kohl's and when I made a payment on line, I realized I had only made the minimal payment so I went back and made a full payment. I forgot to change the date of the payment so my payment was being held until the due date. I called Kohl's and talked with an attendante and he told to me to cancel the payment and make another one with the current date. I did so while he was on the phone. He told me that the payment didn't go though and he suggested I make another payment over the phone with him. Which I did. The next day I checked my bank account on line and saw that I had been charged twice. I called Kohl's and explained the situation. They told me they would refund my payment minus the purchase I made a day after this incidence. I told them that the error was on their part and that they shouldn't have had charged me for my purchase because it was done after this incidence. They refused to do so even though the purchase was done a day later and it was not due until the next month. I've sent a complaint to the WISCONSIN DEPT. OF AGRICULTURE TRADE & CONSUMER PROTECTION. Their website is: www.datcp.wi.gov. If enough of us complain about Kohl's unfair practices, we can get results.

TO WHOM IT MAY CONCERN, I HAVE WORKED IN RETAIL FOR 22 YEARS. I WORKED FOR KOHLS IN NASHUA FOR THE PAST SEVEN MONTHS. I ALSO HAVE A DEGREE IN MARKETING FROM UC BERKELEY. I QUIT KOHLS STORE #533 TODAY AFTER BEING CALLED INTO THE OFFICE BECAUSE AN EMPLOYEE COMPLAINED ABOUT ME. I DID NOT STICK AROUND LONG ENOUGH TO FIND OUT THE NATURE OF THE COMPLAINT BUT THE ONLY INTERACTION I HAD WITH ANYONE TODAY WAS TO ASK THE OTHER HOME AND KIDS SUPERVISOR IF SHE COULD RECOVER TOWELS SINCE I WAS CLOSING ALONE, AGAIN. APPARENTLY SHE TOOK OFFENSE TO SOMEONE ASKING HER TO HELP OUT. SO I GET CALLED ON THE CARPET FOR ASKING THE HELP OF A "TEAMMATE." PART OF THE REASON IS THAT MIKE THE STORE MANAGER SEEMS TO BE PETRIFIED OF THE FEMALES THAT WORK FOR HIM AND IS THEREFORE RELUCTANT TO HOLD ANY OF THEM DIRECTLY ACCOUNTABLE. I THINK ANOTHER FACTOR IS THAT MICHAEL DOES NOT SPEND ENOUGH TIME ON THE FLOOR TO REALLY KNOW WHAT'S GOING ON IN HIS OWN STORE. THERE IS ZERO TEAMWORK AT KOHLS 533! THERE IS ZERO EFFORT PUT INTO TEAMBUILDING LET ALONE MORALE. MICHAEL GENERALLY COMES IN LOOKING LIKE SHREK AND GOES TO THE OFFICE SELDOM TO BE SEEN FOR THE REMAINDER OF THE DAY. CUSTOMER SERVICE IS AN EXTENSION OF MORALE AND THE SIMPLE EQUATION IS "NO MORALE = BAD SERVICE." I THINK IT'S A SHAME THAT KOHLS COULD NOT TAKE 22 YEARS RETAIL EXPERIENCE AND A BUSINESS EDUCATION AND PUT IT TO BETTER USE. IT'S TO THEIR SHAME NOT MINE. SINCERELY, MIKE PARTRIDGE

I was hired by Kohl's in Northern NJ 2 months ago to replenish and do whatever is necessary. I am older and have held a number of management jobs throughout my career and am semi-retired, taking the job to get out of the house and put few extra dollars in my pocket. I must say that the half of the "managers" are not qualified to manage and the back-stabbing and gossiping that I have witnessed would not be tolerated outside of the retail world. The compensation structure is so bad that only the number 1 and number 2 positions offer what would be considered a living wage in this area. Therefore, the number 3's and below, try to foment insurrection at every turn. The district manager tortures the top few over bothering customers for email addresses and credit card applications so they threaten the workers. The whole structure is toxic.

Will anyone read this? Does Kohl's care was customers think? I filled out a survey, but found no text box to fill in. The Customer Service email option would not accept any message when I hit the GO button--it merely asked that I reenter name and email address. Anyway, here's my concern: Why is it necessary to have loud music--vocal, not instrumental--blaring in the Fayetteville, NY store? Does this make he associates work faster? It made me want to make a selection, pay, and get out of the store ASAP. My wife suggest that's it's done to attract a younger crowd, but I doubt that it's the music a teenager or recent college grad would appreciate. It sure as heck wasn't lady Gaga (whom even I appreciate)--it was loud and kept cutting in an out. Doesn't anyone supervise these things? Not the kind of company in which I would want to invest.

Ok, it's my own darn fault, but I'm still sore about an incident that happened to my wife and I yesterday at Kohl's. Since it was right before Mother's Day, I decided to take Kathy shopping. I am a happily married, part-time crossdresser, but I wasn't dressed en femme, and had only planned to buy some summer (mens) shirts for myself plus whatever Kathy happened to find. As might be expected, the store was packed with lovely outfits just dying to be tried on. The kind of stuff you know you won't ever see again. I mean, it was amazing! I bought several shirts in like 5 minutes but, as we all know, women take a lot longer to shop. So, I started checking out some of the lovely female items that were all around the store. Before I could turn around, I had like 15 things in my basket, and Kathy had another 15. We shared a dressing room, helping eachother with stuff like zippers and hangers. Things went really smoothly and we had a great time until someone must have complained. The manager banged on the door and asked me to leave the dressing room since I was not a woman. Naturally, this greatly embarrassed both of us, but I did as asked and went straight to the senior manager to complain. I knew I didn't have a leg to stand on, but the fact is I never took off anything but my shirt. Mostly I just helped Kathy put stuff on and told her how I liked it. I also made sure stuff was neatly put back on the hangers. I did discretely and quietly try on a couple of things, but as I said, I never even got undressed. So, for all anyone else could have known, I was simply there helping my wife. This is not a transgender issue--even though I happen to be a crossdresser. There were no signs saying men couldn't use the dressing rooms, and I couldn't help wondering if Kathy's father would have been kicked out for helping Kathy's mom, who has very limited mobility. Of course, at the moment, I was too upset to ask the manager this question because my mind had gone to mush. It's not like we were having sex in there! I knew there were dressing rooms in the Men's department, but they were on the other side of the store. Naturally, I wanted Kathy's opinion about any prospective choices I might make, and it just didn't make any sense for me to walk clear across the store carrying several dresses into the men's fitting room, much less walking all the way back in a dress for an opinion with no wig or makeup. So, I checked for signs, and shared the dressing room in the women's department. Big deal. It's not like I couldn't pay for men's stuff in the women's department. I guess that's supposed to be different. It's not like several of the women dressing in there weren't dressed like men. Pants and shirts are ok for women. And, it isn't like women don't ever use the men's dressing room when theirs is too crowded. It's just blatent discrimination, and it pisses me off. Aside from my voice, how could anyone in that place dare to presume I wasn't just a woman with a deep voice? Actually, there was a gal behind me in line who had just such a voice. At the point when I was asked to leave, Kathy and I had almost $700 worth of merchandise in our cart. I decided I would not cut off my nose to spite my face and we bought the items anyway. Off sale, they'd have cost over $1000. Today I feel like a schmuck who sold himself out. At least we both have a lot of really cute outfits! But, I probably won't ever feel like shopping at Kohl's again because of the embarrassing memories. As soon as I got home I wrote Kohl's corporate, but I'll probably just get a restatement of their policies. It's a shame that one ignorant biggot can ruin things for so many. Whoever complained (or perhaps the manager herself) probably cost the store a good customer and put a damper on the whole experience. I wouldn't even be surprised if the person who complained decided never to return in her ignorant belief that the store must pander to, or at least attract "perverts" like me. The store could have been more sensitive about how it handled things too. The manager could have asked the one who complained, how I was bothering her, and what made her so sure I was even a man at all. They could have waited until we came out and quietly told us someone complained. They could have offered us a better dressing room. They could offer unisex dressing rooms and avoid all this gender nonsense to begin with. Instead, they ignored the first rule of business (which is that the customer is always presumed to be right) and chose to support an out-moded, discriminatory policy. Had I been dressed as a woman when I went in there, there wouldn't be one damn thing they could have done about it. As I said, this whole thing is my own darn fault. I should have known better. But, I really did nothing wrong either. And, if any of you have strong feelings about this, I invite you to share your thoughts with the management at Kohl's.