Jo-Ann Fabrics Corporate Office & Headquarters

I find it exasperating when i drive to Joann fabrics with my coupons for 50% off or 40 % and the item is on special taking $1 off a yard or $2 off a yard...so what that means is I CAN NOT USE my coupon....what a JOKE this store is. The fabric was $12.99 per yd with $2 off big deal...I should have gotten it for $6.50 a yard. I have decided I will no longer shop at Joann's as it it a waste of my time and I will shop online at my favorite fabric shop...Hawthorne Threads! Joann's is opening a new store in m y neighborhood but it will not be worth th trip!

On May 3, 2012 I purchased a shell bracelet at the 1085N. Milwaukee store. While in this store these bracelets sold for 1.99 each. I went to the counter to purchase two of these bracelets and the total was over 8.00 I informed the young cashier that these were 1.99 each and she told me one was more than the other. Another customer in line laughed and said probably because of the color. The cashier refused to have the matter taken care of and said she could not over ride or do anything to change the price . She said the other cashier next to her, who was a young, tall blonde haired girl was the manager and she did not say anything to me nor assist me on the matter. The cashier then asked me which bracelet I wanted and I said the bracelet that has the 1.99 price on it. These bracelets had a 1.99 price tag on them. The bracelet says cut shell stretchy B on the sales ticket 082676823749 1.99 with bar code992162036037154633 at 3:29 p.m. 2162 03 6937 name of sales person Caren I had purchased one and had planned to purchase the other as a gift. Caren was not helpful to me.

I don't understand. How working for a company can be sooo great when you won't even turn the. Air on in reciveing wile we are working back there NOT RItGHT... and if you would let us have a 15 min break instead of one 30 min lunch all day and that is it your workres would b more productive. And how can a manager take a 10 to 15 min smoke breake but tell the other employees. That we don't give out breaks other than your 30 min lunch.... YOU ARE THE CHEAPEST company I have ever worked for. So do something right and help your employees.. so either do something or I will contact every joanns store and we will strike your cheapness..

I wish to state that we would lie to have a Joann Fabrics store here in Horsham, Pa. On Blair Mill Road, next to an Acme store, there are 2 empty buildings. This would be such a great place for Joann Fabrics to open. We, women of all ages, who like to sew, etc. looking for fabrics, which no other stores such as Michaels, etc. seem to have. This is a great place for people who like to create, sew, etc. etc. SO PLEASE, PLEASE CONSIDER OPENING ANOTHER JOANN STORE, especially in this area!! It would make traveling less complicating for us, who love to sew, etc. etc. create, etc. etc. HOPEFULLY, THIS WILL OPEN YOUR EYES, AND IT WILL DEFINITELY OPEN YOUR MONEY BAG!! BIG TIME!! Thank you.

Hey corporate! Do you even read these complaints??? You do realize the store on Tyrone in St. Petersburg is in Florida? I can't believe you turn the air conditioners off and make the employees work in the Florida heat. It is like a sweat shop. Wake up!!! Do you not know anything about the hot, humid weather in Florida? I'm sure all you big wigs have comfortable working conditions. Why do you make your customers suffer in the heat? Customers are complaining to the employees. This is all I hear when I am in the store. Customers are miserable. The store is smelling very moldy. I wonder if the food items are safe for consumption??? What will your Wilton suppliers think when customers purchase rotten product? By turning the A/C on after noon time it actually takes more power to cool the store. You are not saving any money. I feel so sorry for your employees working in such deplorable conditions. Does OSHA know how you are treating your people??? Maybe a call to them will help your employees????? I will not be shopping in your store anymore. I will not shop in at sweatshop. Yea for Michaels and Jay's Fabrics!!!!!

As an recent employee of JoAnn's in Spartanburg, SC, I can honestly say that you do not want to work at the SPARTANBURG location. I HAVE SEEN TOO MANY TALENTED PEOPLE WHO ARE UNABLE TO MAKE IT WITH THE MANAGEMENT TEAM IN THE SPARTANBURG STORE. The Management team that they have in place is young, clickish, and punky. The Store Manager is rude, unfriendly, and very unprofessional. She yells and barks orders at you and even yells at her Managers through the open microphones that we are required to wear and everyone can hear. THAT IS INTIMIDATION IN THE WORKPLACE---PLAIN AND SIMPLE----AND SHAME ON JOANN'S FOR LETTING IT HAPPEN. CORPORATE HAS BEEN TOLD ABOUT THIS MANAGEMENT TEAM. The Store Manager walks right past you and will not say good morning or hello, all you get is an ugly glare. There is never any money in the registers and when you call for change they tell you to move to another register. You move to another register and guess what there's no money in that register either. You move to another register and guess what---the equipment is broken and does not work. Finally, on the fourth register and one very upset customer, you ring their items up. There are a great deal of employee no shows and many of the times you end up with one manager and two employees for the entire shift. NOT RIGHT!!!!! It's usually one particular manager that this happens to. You also have to contend with the managers pets and if you question anything you will get punked by her pets!!!!!! Not a professional environment at all. The store feels like an abandoned ship. The Managers do not care!!!!! The pets do not have to work like the rest of the employees. They get great hours and are not required to service the customer like the rest of the employees. BEWARE---YOU DO NOT WANT TO WORK THERE...

i had never been to JAF before. i went to one in Riverdale, coon rapids, mn. i purchased over $100 in merchandise. the cashier gave me a $5 off coupon as my total was over $30. she was very nice. I got home, one item was broken when opened, 2 others were wrong for my need even though i received assistance from floor clerk. i returned to the store. i wanted to get the RIGHT items and a non-broken item in exchange. i was NEVER offered an exchange option. i was given credit for LESS than the original prices paid. when i questioned the customer service girl, she said cuz you used a coupon. i said so what? i still had over twice as much as needed for the $5 off coupon. she called manager. she said that is how we do things. i will NEVER step foot in a JAF again!!!! poor poor way of handling returns. I had the original receipt also!!! Beware, they rip you off!!!

I work at a Joann Fabric store in Ohio. I have read many of your complaints and do agree that we do not have enough help on the floor at the cutting counters and registers. What you all need to know is we can not help this. Corporate tells each store how many hours they are allowed for the week. So the stores hands are tied. I do think more help is needed but there really is nothing we can do. If a store goes over hours for so many weeks the management is let go. So instead of being rude to the workers at the cutting counters and registers, call the corp. office or email them with your complaints. At our store we are all about customer service, we try to do everything in our power to make you happy, but some people will never be happy. There was a person who wrote on here who works at a Joann's and wanted to rate the customers. She is right about some of you who come in and want us to be your personal shoppers, hold your hands through the process of picking out your items. I often think you want me to come home and do the project for you. My job is to help advise you on which fabrics would suit your needs not pick the color and style for you. I have had a person get mad at me for being on the phone helping a customer and throwing the "F" bomb at me and then wanted me to help her. Talk about being rude. People get upset over the no return without a receipt policy but think about it how do we know when you bought the item there has to be a cut off point to be able to return things (other stores have the same policy so why get upset with us). The bottom line is not to be rude to those who work at the stores they are there to help and will be happy to help if they are treated like humans and you don't all come charging in at us wanting what you want , when you want it and not stopping to think that just maybe you don't have your facts right. I'm sure your jobs all have rules you must follow (you may not agree with them either) but you follow just the same to keep you job, we are all in the same boat people. It's the corp. world who must know they are wrong not the people who are there to serve you. Stop pooping in the aisles that is just down right nasty! (:

Today 03/23/12 @ 12:43 pm, I phoned corporate from the Port Charlotte, FL store. I was in line behind 7 other people at the cutting table. There were 20 customers in the store, one employee at the cutting table and one at the checkout. No other employees were visible. During the 15 minutes I was in line the store manager was seen outside at the FRONT of the store smoking. This is unacceptable. Everyone is entitled to a break, but there is a back door, and taking a break with so many customers and so few employees presents a poor representation of the company. I had about $35 of goods in my cart, but after seeing such poor customer service in action, I chose to leave the store without making a purchase. This is not the first instance of really bad customer service I have experienced in this same store, which leads me to believe that from a corporate standpoint customer service is not a priority. With a coupon sale going on today, did no one plan ahead for the volume of customers? I spoke with Lisa in the customer service department when I called the corporate number. I left my phone number with her. I would like a return phone call to discuss this further. Mary Kay Hawkshead

The JoAnn Fabric store at 23125 Outer Drive, Allen Park, MI is a very poorly run store. Happened to walk in the store to buy a $2 piece of matt for a picture and the line was long. Time I walked up, it was nine customers with three cashiers who took in excess of 10 plus minutes on each of their customers. Two of the cashiers walked off to alledgely help the individuals who were at the register. They simply walked off, one being a manager and the line was growing to 17 custmers. This left one cashier who was apparently new. I asked her to call a manager which she did and no one came. The line of customers was becoming very upset. After 5 more minutes, I asked her to call again and simultaneouly one of the very same cashiers who had walked away returned. I asked if she were the manager and she said yes. I stepped to her register and asked why the problem and she "mousely" replied to call the corporate office and she would give me the number but it was not at the register. I said, NO. You have a lot of customers who need help and I get the corporate information on line. And I left, never to return!

Very disappointed with the ordering process. I ordered and paid for 4 yards of fabric that was in stock at the warehouse-3 weeks later I'm still being told that it has to be shipped from the warehouse...how hard is it to ship 4 yards of fabric? On top of the insane wait for the fabric the clerks at the store are unhelpful and rude. The customer service at the 800# are not any better. I have paid $90 for 4 yards of fabric that was in stock and can't believe how long it is taking to ship it to the store. I am shopping Hobby Lobby's fabric dept from now on. If I hadn't started a project with this fabric I would cancel the order.

I live in Morrison, Tn. I have to drive almost 50 miles to get to Jo-Ann Fabrics. The town of McMinnville has a small mall called 3 star mall that has space available to add a fabric store or craft store that has yarn, material, crafts. The areas would not be able to support a super store, but a small jo-ann fabrics would be great. I am sure it would be kept busy because there is no store like this for miles and miles. We have one quilting store that has a lot of material but nothing else. We are is desperate need of a Michaels or Jo-Ann Fabrics. Please ask corporate to check into this location.

Today was one of many times that I have had an issue with the rude clerks at the Joann Fabric's on 71st in Tulsa. Today will be my last time to EVER try and shop there--I have other choices. This store is huge and understaffed. Today there were 3 people working--1 at the register, 1 at the cutting table and a manager sitting in the back. I had pulled a number from their joke of a cutting table number sytem and was standing in a line of two people. The cutter started calling numbers and called 4 people (all had numerous bolts of fabric)who came from various parts of the store, before she came to my number. As I was standing there waiting I watched 3 women come in and with nothing in their shopping carts take a number and then proceed to walk away to shop. When I called that to the attention of the cutter-she told me that was what the number system was for--so people could shop while they waited their turn at the cutting table. This is BS as the people that I saw taking numbers didn't have anything---they have learned the system--If you want your fabric cut--pull the number--go shop and then you will be ahead of anyone who ligitimetly shopped and then pulled their number and waited. I will never shop there again nor will I ever recommend anyone to shop there.

DO NOT DEAL WITH THESE THIEVES AT JOANNE FABRICS They lure customers in with their scams to steal people's merchandise just because they can't find their receipt. There is no posted BS policy that if you give them your merchadise and cant find your recipt you wont get a check or the merchandise back. WHY WOULD ANYONE CONTINUE TO BE SWINDLED FROM THESE PIGS. They promise to send you a corporate check when you exchenge the merchandise. They then scam you and cheat you keeping your merchnadise and the money. They incinuate you stole the merchandise. I do not look at people like they are thieves because I am not one but those who look at everyone like they steal have the mind of a thief So Joanne Fabric I hope you rot in hell you theives

As an employee, I hated the way the employees and guests were treated. For the employees; laughable wages (while running the cash office, having the safe combo, keys to the store, running around crazy trying to put out fires with my "manager" codes in the computer, I was making $7.45/hour AFTER my $.20 raise), having 20 people too many on staff so that obtaining more than 15-20 hours a week was another full time job, and being treated poorly when you weren't being ignored. For the guest; good luck finding anyone in the store to help you. The associates are all in the back trying to dig through backstock to find a product the system says they have and clearly don't. The employees that you are able to find will be helping someone else because corporate thinks 4 people working in a big box store is sufficient. Maybe, just maybe, if you staffed the store, the guests would be able to find more things, buy more things, become inspired by the employees who really do know what they are talking about, and the stock would find it's way out on the floor where people can buy it. As a former employee, I'm ready to strangle someone. My W-2 was sent to the wrong address. I changed my address in September when I left the company and in January they sent it to the old address. Now they want me to send them a $5 money order with my current address (which they've had on file since Sept.), employee ID (which after 5 mo's I do, thankfully, remember), my signature and a written request for a new W-2. All this has to be done by mail??? So since you sent it to the wrong address, which you are fully admitting, I now have to PAY YOU to send it to the right address and wait a few weeks for you to get the snail mail, sit on it for a few days, put in through your system and then snail mail it back hoping it doesn't get lost along the way. It's OK... you must not understand that I NEED that money to get by. Not everyone has a cushy salary and benefits that they earn by ignoring phone calls and seeing how difficult they can make everything for the guests and employees.

why don't company's sell the embroidery kits like they used to that are easy to see with the color coding right on the material. I don't get it. It was so easy for people that had a harder time following patterns on paper and are hard of seeing.

I am a JoAnn Fabric Store Manager, and I can honestly say that this is the stupidest company I have ever worked for. It is amazing they do the business that they do (which despite the recession, is very good). Their priorities are totally wrong. All of you who have said that JoAnn Fabric doesn't care about you- YOU ARE CORRECT. When I first started, my District Manager asked me "What is our number one priority?" This seemed like a no-brainer. I said "customer service". He said "No, our number one priority is in-stocks. The best way to service our customers is to have the merchandise in stock." So.....what that means is this. The very limited staff is expected to continually be checking backstock, filling shelves and doing exception counts. We have to go around the store and scan any empty spots to let them know we are out of an item. If the replenishment system in the corporate office is doing its job, we should automatically be filled in when we are out of something. Rarely do I have to tell a customer that we are out of something, yet every week I get lectured on not counting merchandise. The bottom line is that corporate would rather have the staff taking counts, changing planograms, doing price changes and taking self audits over helping customers. Corporate continues to cut payroll and expects all these tasks to be done with basically only 2 or 3 employees in the store. My store sells a lot of fabric (and few crafts). Cutting fabric is labor intensive and customers want to be helped. It is difficult to help people when your boss is reprimanding you for not having the right adding machine tape stapled to the right report. Rather than focus on great customer service, JoAnn corporate focuses on internal audits. Thirty five pages of questions that are supposed to keep all the stores consistent and compliant. For the JoAnn employees that think all their managers are doing is sitting in the office, you have no idea of the BS we have to go through. So, do I spend my time doing all the required nonsense or do I get my ass out on the sales floor to help some customers. It's a challenging balance act. As a Store Manager, I regularly put in 50-55 hours. I am salaried so there is no extra money for all these extra hours. I truly want to have a great store and a great shopping experience for my customers. Unfortunately, JoAnn Fabric doesn't give a crap about its employees or the customers. Today my District Manager threatened to write me up because I haven't cut payroll to the extent they want (over the past 2 weeks). Be my guest. Write me up. No longer will I put in a zillion extra hours. Store a mess? Nothing getting done? Oh well. The JoAnn Fabric corporate philosophy has managed to break my spirit. So to all the unhappy customers out there, PLEASE write to corporate. Or better yet, write to Leonard Green Associates, the private equity company that bought JoAnn Fabric last year. On paper, the company looks amazing. I highly doubt that they have any idea of how JoAnn Fabric is really being run. No regard for employees or customers. A little investment in training and staffing would yield tremendous results. Our customers WANT service. With two people staffing a store, it is sadly impossible.

Store #850 Vacaville, California. 707-446-1499. Head Manager: Devon. In returning some fabric on their bolts that hadn't been cut (with matching receipts in my hands), the sales clerk threw the 1/2 yard of tulle at me and said very rudely, "We don't take this back." I tossed it back at her and replied, "You didn't have to pick it up off the table just to throw it at me, a simple This Isn't Refundable would have been sufficent". With that, the sales clerk moved the fabric down the table, glared at me and yelled, "YOU DON'T MEAN NOTHING TO ME---NOTHING". The words this sales clerk yelled were not only inappropriate to say to any human being, they were offensive as a customer and boardline questionable activity of a white supremacist ideologies and practices since she found it totally acceptable to yell something that innappropriate and offensive in front of 10 Caucasain customers as I am a person of color. Either it points to KKK behavior or this sales clerks is trying to go out on unemployment claiming stress as her reason because I have NEVER experienced anything this nasty and brazen from a sales clerk anywhere....not even in Huntington, Indiana where I attended college for a season, met many racist cohorts and their parents, and endured ignorant behavior in the past. Thursday, February 16, 2012 topped it all---thanks Joanne Fabric for keeping RUDE and UGLY BEHAVIOR ALIVE!!! PS: I've been on hold at this number 330 656-2600 for over thirty minutes listening to your music and automatated sales-ad!

Went to the store @ 1552 3rd st sw, winter haven fl 33880 after calling around to different stores to find a fabric I needed. When I called, they checked my sku and told me they had 10 yards in stock. I drove over an hour to the store to pick it up, but when I got there no one knew what I was talking about. Then, an associate named Chad proceeded to try to tell me that the sky blue fabric I was looking for was the black fabric with colorful starbursts on it because "it's in that spot". I said "Okay" and turned around to go look around the store, hoping it was in a different place. After two steps he says, incredulously "Are you WALKING AWAY FROM ME?" I stopped and said "No, I'm just looking around the rest of the store." After my search, where I didn't find what I was looking for, I told him that, next time when a customer calls and asks for a fabric to be put aside, they should confirm that they have it before telling the caller that they do. He said he couldn't help me because I didn't know the name of the associate I spoke with. I told him I just drove for a damned hour to get there, and he yelled "You don't have to cuss at me." I replied "If I was cussing at you, you'd know it." I've never had such horrible service at ANY of the stores I've ever visited, and I've been a seamstress for 10+ years, visiting stores all over the country. I WILL be calling the corporate store during their business hours to complain about this Chad douchebag, because no only was he completely unhelpful, he behaved as if I was some stupid woman who needed to be taught a lesson for questioning him.

We went to our local Jo-Ann Fabric store in IL and I bought an ott light that was on sale, took it home to find it didn't work, went back the 30 miles the next day to return it and get another, had them make sure it worked before I left the store. Next day my mother decided she wanted one, call up said they had one left went to get it and low and behold it was the one I returned the day before. You know the one that wasn't working ! Were we MAD !