Jo-Ann Fabrics Corporate Office & Headquarters

Went to JoAnn Fabrics today in Newington, CT. Almost every shelf had a 30% off sign. Mom picked a fabric and was charged full price. Went back to say there must have been a mistake and was told that the ONE fabric she picked wasn't on sale. Even though the fabric was directly under a 30% off sign - they said it was on the wrong shelf. AND even though all the other fabrics on the shelf were the same, just different colors. Something like this happens EVERY time we go there. It's obvious you're using the 'bait and switch' technique...I think I'm going to ask the state Dept. of Consumer Protection to investigate...

I am so disappointed in how the service at our Gaithersburg, Maryland store has deteriorated. It used to be my favorite place to shop. In the past week, I have been in 3 times and found no one at the register. Last night I went in to return something and while processing my return, the clerk kept stopping to dust the floor and move boxes. This made my return take much longer. Next, I made the mistake of trying to purchase some storage bins. The clerk was no longer at the register but I was able to find her after a few minutes of searching the aisles. There were also several other customers in line at the register. I informed the clerk that there was a line for checkout. She sent me to another part of the store to tell the employee at the cutting table to go to the register. I should of left then but I really wanted my storage bins. I found the other employee and explained there was a line at the checkout and no one there to help. She paged the girl who sent me and I could hear that person arguing, clearly not willing to do her job. It was 8pm, the store was almost empty but no one would go to the register. I left without my purchase. I will never go back.

I have worked for this company for almost 5 years, all of the comments posted have valid points...customers need to remember as ridiculous as it sounds the the store does not control the temp of the building..if it to hot or cold call the complaint line the mod can do nothing. toilet paper is part of the operating budget,(the same as bags, wrapping tissue, paper towels),in my store we sometimes have to bring it from home for our personal use. We are not your personal shoppers, please decide how much you need before you get to the counter, and no a degree from fashion school is not required to work at the cutting counter. Most employees of Joann,s don't know anymore than you do about the product, do you own research please. and no the fabric left over from your project is not returnable, do you try and return the left over food from your dinner last night... "well I didn't need that much", ""how was i supposed to know how much I need" my suggestion try a RULER and measure. this corp. treats its employees poorly. the ac/heat doesn't come on until the doors open and 5 min after the store closes the ac/heat shuts down. hours are cut back so far that often there are only 2 people in store, a cutter and a ringer. If i dont call for backup there prob isnt any. also when an employee takes a break/clocks out even if you are waiting it is because we get in trouble if we don't follow compliance, corp does not care that customers are waiting..and as much as I try I need this job so.. I will not get fired going against company policy to accomidate your special requests.

Joann Fabrics, Why? Why must you say one thing and then something else actually happens? Why is my boss such power hungry angry psychotic woman? I don't make enough money for this.

As young girl my mom and me did crafts and sewing like crazy. Joann's was the place to be in my mind. I grew up and wanted to work there because I loved everything the store was about (well thats what I used to think). I applied once at 18, didn't have any open positions. I got hired at 21 at the University Hts. cutting counter, right where I wanted to be. I always kept an upbeat attitiude and would try to be as helpful as possible to the customers. Of course I felt unappreciated and treated like all the rest of the employees at times, but that didn't bother me. Customers are rude for whatever reasons, past experiences, personal problems, I don't know, but they're customers, aren't we all at times. What actually bothered me was the sad and miserable management crew that did nothing but drag, complain about their jobs, and treat me (the only person in the store who treated customers with the proper respect and attitude as a company representative) like I was just another kid just there to get their check on Friday. THE PAY SUCKED, a ten cent pay raise after a year, is that a joke? I didn't care about that tiny check. I wanted to build with the company, but the attitude around that place made the atmosphere somewhat of a secret torment. I put on the face at work to avoid confict, but management and the employees just whine and complain about everything. For goodness sake why did you come to work if you're not ready to work and you're dissatisfied. Finally I found myself asking myself that question and gave my notice. Once I went to the Solon store and the store manager treated me like crap for buying $50 worth of different fabrics,throwing the bolts around, signing, not looking at me, sounding angry. I even offered to put all the bolts away (she didn't know I worked for another branch) and she let me. I'm so disguisted now that I know what goes on behind closed doors and right to the customers faces that I won't even spend my money with them anymore. Corporate has everything on a tight string, but pay a little, NO A LOT more attention to customer service, because the store's get an F rating from me and I was an employee.

My complaint is not about customer service rather this relates to one of the store managers and how she is treating one of her employees. My oldest brother and his family live in Fairbanks, AK - in Jan. my brother was diagnosed with ALS most commonly know as Lou Gehrigs disease for which there is NO cure. My sister-in-law who works at Joann's in Fairbanks (not sure for how long)- apparently has been told, in no uncertain terms, that she cannot take any time off to help take care of her dying husband (my brother) and, apparently, was told that she would be fired if she did not show up for work. Worse yet, Lori, either the shift manager or store manager (I'm not excatly sure) went so far as to tell my sister-in-law that she would not even be permitted to leave work to check on her husband if his life-line monitor went off. How can ANYONE be so insentive to another human being - this is a gross abuse of power? I am shocked that such an indivdual is in a managerial position. Joann Fabrics you should be ashmed of yourself. I will never shop at any of your stores again. A shocked and truly upset sister. Marti

As an employee...The heads of Joanns keeps cutting our hours. We are all very frustrated along with the customers. The sad fact is customers take it all out on us. Plesase read your coupons all info you need is on there. Please read your sales ad. They do not start the day you get them in the mail. Please read the signs in the store. All items are shelved in 4 ft sections. All signs are placed in the 4 ft sections for the items on sale. Some signs may exclude certain products in that section. Example in framing we have some frames in 2 sections LA FRAMES. Most of the time on the sign they exclude LA frames and there will not be signs in the area. But people still bring them up and expect them to be on sale. In foam and fiber. HD Foam is sold by the yard. The small signs say bty which means by the yard. Even if it is a small piece it needs to be measured at the cutting counter. The cutting counter ladys are very hard workers. They stand for hours cutting fabric and answering questions. If you are standing in line to have your items cut, make good use of that time. Figure out how much you need for your project. Dont stand there then ask the cutting counter. This is the reason it takes so long to get items cut. All fabic and trim must be measured at the cutting counter. Dont bring it to the front. Cashiers can not cut. I find that more and more people want things done for them. They dont want to think for themselves. Dont get mad at us when your coupons is out dated. You should have read your coupon. Dont get mad at us when the item you want is on sale. We do not set he prices. If I did they would be lower and coupons would be a thing of the past. Dont get mad at us when we dont know how to download the app on your smart phone. It is your phone not ours. The CUSTOMER could help in a big way to make shopping easier. Then the employees would be less stressed and more plesant. In the long run we all win.

I was at Joann's fabric (Taylor Square S/C in Reynoldsburg, Ohio 43068-8028) this afternoon. I have to call my husband for an emergency reason but my cell phone was dead on battery, I even show it to RWANDA, that's the name of the associate at the register when I asked her if she can help me by any chace and let me use the the telephone in front of her.But her reply is " we dont usually let just anybody use our company phone.For Pete's sake I have been an avid customer of Joann for years.Does it mean that you guy's just want to take my money with very poor customer service. I was so upset walking out the store. I called the store using my husband's phone after and hour and luckily it her who answered the phone. Her statement was, she refused to help me because she thought that I was Not a customer. What kind of training does this girl have when it comes to customer service? I have a sewing business and I promise from now and on I am taking by business elswhere.I don't even want any Joann's fabric print ads on my mail. This happened at Tylor rd. reynoldsburg ohio 43068 at 7-7:15 pm, August 8, 2012. The name of the associate is Rwanda. If I spell it right.

WELL, I FEEL BETTER NOW....AFTER READING THE ABOVE COMPLAINTS I REALIZE THAT MY FRUSTRATIONS ARE REAL.....I JUST LEFT THE JOANN STORE IN TULSA ON 71ST STREET...I HAVE BEEN SHOPPING THERE FOR ABOUT 9 MONTHS AND THE MONEY I SPEND PROBABLY PAYS A SALARY FOR ONE OF THE EMPLOYEES...I HAVE SEVERAL COMPLAINTS, BUT TODAY I WAS REALLY AGGRAVATED BY THE SO CALLED MANAGER, KIM...THERE HAS BEEN A BIN OF UPHOLSTERY AND DRAPERY SAMPLES RIGHT UP FRONT OUT OF WHICH I HAVE BEEN SHOPPING...IT HAS BEEN THERE FOR A WEEK...TODAY, IT WAS GONE! I ASKED AN EMPLOYEE AND SHE CALLED SOMEONE AND THEY SAID THEY WERE DISCARDED! I COULDN'T BELIEVE IT SINCE I PAID 2.00 A PIECE FOR A SAMPLE..THE EMPLOYEE SAID THAT THEY WEREN'T MOVING SO THEY GOT RID OF THEM....I WAS AMAZED!! I WENT BACK TO THE OFFICE AND HAD THE MISFORTUNE OF DEALING WITH THE MANAGER? SHE WAS RUDE, DISMISSIVE, NOT HELPFUL AT ALL AND CLEARLY DID NOT WANT TO DEAL WITH ME...I EXPECTED TO BE TREATED AS A FAITHFUL CUSTOMER, NOT IN THE NASTY MANNER SHE BEHAVED. I AM A 71 YEAR OLD FEMALE WITH A MASTERS IN BEHAVIORAL SCIENCES AND RETIRED FROM A PROFESSIONAL CAREER. I WILL NOT GO BACK TO JOANN'S AND I KNOW NO ONE CARES, BUT I CARE! I WILL TAKE MY MONEY ELSEWHERE!!!

As in the above comments that are negative against your store......I totally agree with them, especially on the customer service, I again went to your store on Lincoln in Cypress, CA,(last night 8-1-12 and only two customers at the registers getting checked out, I stood there for close to 10 mins., and all of a sudden the cashier takes off and goes to help someone at the customer services desk (what a joke...customer service at Joanns), this customer just walked in, when I was clearly standing there for sometime, I put my items on the counter, and walked out.....your loss of possibly $40.00. I totally agree on the coupon scam, because everytime I have tried to use your so called big coupons 40% to 50% off, it is a joke and scam just to get people to come in (I then take YOUR coupons to Michaels to use), because you somehow seem to ALWAYS have everything already reduced by 10% or only 20%, therefore you can not use your coupons, as for the fabric cutting, I too had the same thing happen with YOUR so called numbering system, I stood there waiting for my number to be called and someone just walks up with a number lays her stuff on the cutting table, I said "excuse me I was the next number (and note several other people standing behind me with numbers), and the very rude fabric cutter with short hair dyed at the tips, got smart and continued to cut the fabric, and this same rude person, I asked one time do you have scissors I can use to cut YOUR cardboard type coupon out, she said NO these are only for fabric....and she continued to rant, next time I will post her name, my reaction was are you serious. I try my hardest not to go into your store, and only go to Michaels, who see always to have enought cashier and people that are willing to actually walk you to the product that you are looking for. P.S. if the employees are so unhappy and miserable, maybe across the United States you should have a walk out for 1-2 days, just schedule your vacation days....just show your corporate offices that they need to take a look at there business, to bad they wouldn't agree with the TV reality show "UNDER COVER BOSS" so maybe they can see what they are doing to their customers and employees....shame on you JOANN FABRICS!! another UNHAPPY customer...who has money to spend.

Joanns' in Chicago (Elston)many bad practices; 1. Why don't you allow paying customers to use as many coupons as you want on one transaction? Clerks actually tell you to get out of line go out and come in again. I understand not being able to ring some of the same coupon items on the same register so why not just allow them to perform seperate transactions 2. Why,is the return policy glued to the counter top where ALLLLLLL customers place their items to be rung? I returned to the store to return an item and didn't have my receit; I would have taken an in-store receipt since I shop there 3-4 times a week....besides I had a receipt and am returning the item for cash. 3. Why does everything have a sale price when on the days the coupoons are valid, EVERYTHING is already on sale? Are you trying to force customers to spend money on items they don't need/want? That only motivates customers to go to HobbyLobby or another store that honors the coupons. 4. Why aren't there more stores locally so people don't have to go 20-30 miles away to the next store. . . this is true of Chicago. 5. Staff aren't customer friendly, turnover is high. . . . . not a good combination.

Today is the last time I go to Joann Fabric in Greenville, NC. They are totally unknowledgeable about what sales are on or what their coupon policy is. I, actually know more than they do because I've called corporate twice already. Maybe I'm a quicker learner than the people they hire. I don't know. But, at this point, I am more aware than they are. That store rarely has many customers in it (when I've been there). It's no wonder. I predict they won't last long.

Went to JoAnn Fabrics in Golden Gate Plaza in Mayfield Heights, Oh today 7-19-12 to get a couple of items. Upon checkout there was one person checking people out, and 2 empty registers. I counted 12 people in line. This poor guy also had to answer the phone when it rang! I asked him where all his help was. He said "this is all we have today sir." I don't know if this is standard operating procedure at this store or if someone didn't show up for work. People were fuming! Can you blame them? I had to go to a cutting table where the store manager happened to be. I made the comment that they needed more help. She spoke up without hesitation saying "we only have 3 people here today sir. Thank you for your patience." That was nice of her but REALLY---only 3 people in the store on any given day? This is totally unacceptable to me as well as the other 11 people in line. Just my opinion. Blowing off steam.

Last year I went into my local Joanne's to purchase 5 of the same type of picture frame, because they were 50% off (as the sign clearly stated right above the frames). When I got to the counter they didn't ring up so I walked with the manager over to the aisle and showed her the sign. She proceeded to tell me that since they weren't ringing up then that meant it must be all the other frames on sale. I was absolutely INFURIATED because the sign CLEARLY STATED all picture frames 50% off, and the manager had done NOTHING to honor what the sign said. Needless to say, I left there buying nothing. The next day I got to work and told my co-workers of my frustrating experience and looked up my item in question on Joanne's website, and to my surprise (NOT) there was my item ON SALE 50% OFF!! I was so frustrated that I proceeded to call customer service, the representative told me she didn't understand why the manager had not been more helpful and honored the sale price in the store, but that she would give me the sale price and take off the shipping cost for all my inconvenience. So I was relieved and all was well - THAT WAS UNTIL I RECEIVED THE PACKAGE! When I opened the box 2 of the frame glasses were broken!, and in the process one of the sharp edges slit through the plastic cover and CUT MY FINGER, which then proceeded to drip blood :( ARRGGGHHHHH!!!!! At that point I was BEYOND ANGRY! I called customer service back again, and told them what had happened at which time they apologized and said they would put me through to a specialist to handle my "case". All they did was give me a gift card for the amount I had spent on the frames which made me even more frustrated, because they SHOULD HAVE credited me back my original payment,and for my cut finger, my trouble, and my damaged merchandise they SHOULD HAVE GIVEN ME THE GIFT CARD!(which later I realized in opening all 5 of the frames that the black woodwork on ALL OF THEM, without exaggeration, were chipped, or broken)Obviously, ALL OF THIS could have been avoided had the manager 2 months prior simply honored the sale sign, and valued me as a customer of Joannes.

I have one question for all of you who are on this site complaining about the poor service you have received by the ladies who work for Joann's. Do any of you work retail? Do you know what it is like to be there for 8 hrs a day an listen to the same thing everyday all day. Why don't you have more people working, why can't you cut my fabric the way I want, why can't I use my coupon instead of the sale price. Well if you would all stop for one min. and think about what you are asking, read the coupon which states to be used on regular price only. In the world of retail you have corp. offices making up the rules and bylaws to which their employees are asked to follow or lose your job. So that is why the ladies of Joann's can not bend the rules for you. As much as any store needs the customer I for one am not going to loss my job to bend the rules for anyone. When you come in to the store yelling and screaming about one thing or another it honestly does not make things better. It's ok to ask the questions just don't yell when you don't get the answer you want to hear. Corp. tells us how many hr. we get so yes there are fewer people to help out, we get that, we are doing more work that ever. We all get your frustration but it is not the workers at the stores that should be yelled at daily. Call the corp. office and keep calling them. The more you all complain to them the less you will have to complain to the store employees and the more we will enjoy helping you with what you need. Work together not against us, we can make a difference if enough people let their voices be heard. Just remember the next time you go into Joann's or any other store that the clerk is not the one making the rules just following them and 9 out of 10 times they are not pleased with the rules but need the job just like you need yours. Be kind to them, they really are nice people.

Ladies and Gentlemen. I am giving Joann Fabrics 5 stars and here is why. WE ARE IN A HORRIFIC FINANCIAL RECESSION in our Country...the World. I work at a supermarket and as I have read employee comments above, I too am experiencing the same HELL. ALL big companies, probably small companies too, are struggling to survive and cutting hours is a BIG thing which causes ALL employees to basically shut down emotionally. I cry a lot. Customers, ARE basically nice people, but endless numbers ARE RUDE and NASTY and are angry themselves and take that anger out on innocent employees. I could fill pages of the pain myself and my fellow employees endure. I am not sure Corporate officials are really that nasty even though there is an occasional one that is. I am certain though, because I see their faces and can tell, they too are AS STRESSED and FEARFUL as all of us are. Retail is NOT FUN anyway, but worse now that this nonsense continues. If you all want a change, be sure you REGISTER to Vote then, VOTE in November to clean house and get our Country back on track. After we get back to somewhat normal, THEN, if you have a problem and believe it is Corporates fault, CALL THE SECRETARY TO THE OWNER or CEO of that Company and usually, things happen and, they happen positively. Please, if you are a customer, don't "smack" the employee. Absolutely, ALL major companies are cutting hours BUT demanding more and believe me, in the 4 1/2 years I've worked for who I do, I've cried at least every day for 4 years. TOUGHEST time I've ever had at work and I completely understand the sad faces and hurt feeling and lack of giving a damn when you have to deal with someone who wants to buy something but has NO CLUE what's really going on behind the scenes. Again, REGISTER TO VOTE and get to the Polls in November and lets get rid of this dreadful bunch who want to destroy our great Country!!!

I went to buy some items in the Pleasant Hill store in Duluth GA. My debit card was chargard twice for an item $16.19. I have called on four seperate occasions and told by Irene that they would mail me a check for their mistake- that the registers had a problem that day. I am disabled and cannot easily go back to the store as I told her, It still has not been put back onto my card and I still have received a check, no phone calls from manager as told- nothing. Once again: receipt 1921 03 8079 Irene. transaction 8079 date: 06*16*2012 time: 6:44 pm

A loyal shopper me n my Grandma are and yet in Mishawaka Indiana u have ppl who work there that hate their job and when we have to return itethey wont accept them even with a reciept. I'm calling the home office ASAP.

I understand the frustration of working and shopping retail. I work for Joanns in Indpls Indiana. We as employees at least in my store do try very hard to give great customer service. Customers do get upset when they can't use coupons and I totaly get that . If you read the coupon it says you can not use on sale or clearance item. Yes a lot is on sale all the time. Tip never pay full price for anything. As an employee we get very stressed with guest being rude to us, but that is part of the job. Michaels has files on coupons as does hobby lobby and theirs are more strict then at Joanna. Not ever customer can be trusted we try to be scammed all the time. So if we don't believe you when you say there is a sign or if is on sale there is a reason for it. It only takes a few bad people to not make you trust the rest. Cut the employees some slack. Corporate controls our lights heat air. They bag check us when we clock out. Corporate comes up with stupid rules we have to live by t have a job. While they set in their climate controlled carpeted offices we do the best we can.

I'm retired from the corporate world. I've been sewing for more than 50 years so when I walked into a Joann's and saw that they taught sewing classes, I thought it might be a good fit for me and for them. I talked with the Education Coordinator, showed her some samples of what I can do and she asked me to teach. She talked to me about their process for paying teachers, but boy, howdy did she leave a lot out! I was told that I needed to make samples to display at the store so we could attract students. What she did not say was that the samples needed to follow a certain color scheme, (which meant that I couldn't use fabrics from my stash unless they were a match). Joann's requires these samples to be made, but does not offer teachers any kind of discount on materials, patterns, etc. After spending many hours and my own money to make the samples, I had hoped that they would be displayed where customers would see them and generate some interest in taking classes. No, they were placed at the back of the store, in the classroom, a place no one visits unless they are already signed up for a class. I had asked the manager if they could be displayed by the cash registers where there is an empty space next to the sign that suggests that customers take classes but was told that was against corporate policy. Forward to the first teaching day. I completed my paperwork and was told that they only way I would get paid was by direct deposit. I asked how long it would take and was told "three to four days". A week later, I asked about pay and was told by the same person that it would take at least a month for all the paperwork to be completed. A month later and I was still not paid, except the penny that was placed in my account as a "test". Two days later I received a paper check in the mail for one class. I asked the coordinator and she didn't know what was going on. I had given my word that I would teach and I had students, so I continued to teach. Now it is six weeks later and I still have not been paid. I will no longer teach nor will I make samples. I can't get anyone at the store to give me an answer, only that they are "working on it". I talked with the corporate office this morning and they have still not received any of the paperwork that would start the process to pay me for the classes that I taught seven weeks ago. I am going to chalk this up to yet another way that Joann Fabrics does not value their customers (as I was one) nor their teachers. I doubt that I will ever get paid and now know why they cannot keep teachers. Too bad, because I have a following of students at the store now and they would like to take additional classes from me. Joann's lost their business; the money they would have spent in the store on materials and patterns and the money they would have spent on classes.