Jo-Ann Fabrics Corporate Office & Headquarters

I have experienced dishonest practices by Jo-Anne's Fabrics for many years. They have numerous scams to conduct business practices that benefit them, certainly not the customer. Many times in the past, I have said that I will never shop at Jo'Anne's Fabrics but because of the convenience, I have returned. Not any more. This latest bait and switch by Jo-Anne's is the final straw. We were in the Palm Springs area last winter. I wanted some yarn but was not sure of how much. The Jo'Anne's store had to order the yarn and assured me that as long as I had the paperwork in the sealed two pak yarn package I could return it as long as it remained in the two-pak sealed package. Travelling in the motor home and keeping the receipt was not compatible. I returned home and had a two-pak of yarn left in the sealed container which included their paperwork. I took it to my nearest Jo-Anne's store and guess what? Even though the paperwork stated that I had paid $6 per skein, they would only return about $2.50 per skein because the yarn had been on sale in the meantime, nevermind that it was $6 per skin at the time of the return. I think that Jo'Anne's has people figuring out how to scam the public on a regular basis. At any rate, I will never, ever step foot in a Jo'Anne's store. And, I buy a lot of yarn and fabric. Joan Chevalier

I had to stop working, and go out of state,and i knew my job would not be held for me, but thats ok family is more important. Friday june 22 was pay day, I was still out of town, went to get it on Monday june 25 and was told they already mailed it out on Sat, which they have no right to do, But for some reason I have not recived it yet. It is June 28 thursday It does not take that long, I think the Manager at store 690 Sandy held my check and still has not mailed,So I hope someone from corp see these and takes care of the problem......... She is not a nice person to work for. I have work for Joanns on and off for 10 years, the last 2 have not been, Joanns used to be a fun place to work, But when you Manager is not a nice person, Its makes it hard to go to work everyday...

IF I COULD GIVE "NO STARS" THAT'S WHAT YOU WOULD GET!! I WENT TO PLACE AN ORDER FOR SALE ITEMS 6-24-12. I WAS LOOKING FOR A FREE SHIPPING CODE WHICH I FINALLY FOUND, BUT I AM SLOW BECAUSE I HAVE MY RIGHT ARM IN A CAST AND AM RIGHT HANDED. I GOT THE FREE SHIPPING, BUT WHEN I WENT TO CHECKOUT, IT TOOK MY FISKARS PINKING SHEARS THAT WERE 42.99 FOR 17.19 OFF-AND MADE THEM 42.99. I CALLED CUSTOMER SERVICE AND THEY SAID THERE WAS NOTHING THEY COULD DO ABOUT IT. I ALSO WANTED ABOUT 7 OTHER ITEMS THAT WERE OUT OF STOCK AND SENT MY E-MAIL ADDRESS FOR THEM TO LET ME KNOW WHEN THEY WERE IN, BUT WAS INFORMED I WOULD NOT GET SALE PRICE WHEN THESE ITEMS CAME IN OR FREE SHIPPING EITHER!! I CALLED CORPORATE OFFICE AND WAS INFORMED THE SAME THING. I HAVE NEVER ORDERED FROM A STORE THAT WOULDN'T TRY TO WORK SOMETHING OUT WITH YOU!! NEEDLESS TO SAY-I CANCELLED MY ORDER AND WILL ORDER ELSEWHERE AND WILL NEVER VISIT ANOTHER JOANN FABRIC STORE. THIS IS NOT THE WAY YOU WORK WITH YOUR CUSTOMERS-NO OTHER STORE HAS EVER TREATED ME LIKE THIS WHEN I'VE HAD A PROBLEM!! IF ALL CUSTOMERS ARE TREATED LIKE THIS, JOANN FABRICS WILL GO UNDER IN NO TIME...AND THAT MIGHT BE A BLESSING FOR YOU RUDE PEOPLE...

I was given a gift card by my doctor,s office just before going into surgery it meant alot to me, it showed me I was a person not just a patient. Also in the get well card was the receipt for the purchase of the card. I tried to use the card that was purchase on 05-07-12 on 06-21-12. I was informed that it was not an active card. This embarassed totally, as if I just took one off the shelve. Thank God I was given the receipt. They said they would hold my purchases for 24 hrs I had no cash. Almost a week later I still hadn't heard . I called and asked for the corp. number and was told it was for store use only. I then threated to find the number myself. 5 minutes later all of a sudden the problem was resolved. Why did I have to threaten to get this resolved. I have shopped a Jo-anns along time, but I will think hard before returning and will never purchase a gift card.

DON"T BE AN INSTRUCTOR FOR JOANNES. They mislead you and it ultimately hurts them and the customers. Joanne's says they pay instructors 60% of what Joann'es makes for a class. However, what they de-emphasize is that they will encourage customers to pay half price for their classes. In other words, if Joannes charges $30.00 for a class, but only recieves $15.00 because a customer used their 1/2 off coupon (which Joannes encourages), you as the instructor only get paid $9.00 for 2-3 hours of teaching time. That's less than minimum wage!! Additionally, YOU have to purchase the supplies to make a sample for students in your class. The cost for supplies to make a sample can easily amount to more than you are getting paid. You could save money by using samples you already have on hand in the medium you are teaching - but Joannes won't let you. They want you to teach from their designs. Wouldn't it make sense for Joannes to provide their instructors with a sample to teach from, or at least provide the instructor with the supplies to make one for themselves? If many students sign up for a class, even with a 50% off coupon, you could conceivably make minimum wage as an instructor for Joannes. However, you would need at least 3-4 paid students in a class for this to work. When I cancelled a class because only one student was enrolled, the Education Coordinator at my local Joannes told me I wasn't a team player. She asked if I would be willing to teach for free anyway in order to keep the clases rolling for Joannes. When I said my time was worth something and I couldn't justify working for free, she told me I wasn't a team player for Joannes. None of this makes financial sense from any angle I view it. Joannes would be better off to charge full price for their classes, pay skilled instructors (at least minimum wage) for their time, and provide a pre-made sample or the supplies to make one to their instructors. In return, word of mouth would spread that Joannes offers quality classes with quality instructors at a reasonable price. More students would enroll in their classes, spend more money on supplies and learn how to make a great craft from a skilled instructor. With Joannes current policy, they will only attract poorly skilled instructors who don't know how to teach effectively. Eventually these instructors will burn out (because they aren't "really" making any money teaching at Joannes) and will leave.

very upset with corporate! i bought i cricut from your stores that wasnt compatible with my computer... i returned it the next day for 139-09 when they told me they couldnt give the money to me in the store and would have to issue a corporate check for my refund! that was over a month ago and have yet to recieve anything!!! except the run around... you have my merchandise there is no reason why i shouldnt have my money especially when your receipt says i will recieve my check within 2 weeksw....within 2 weeks huh? then was told a month..,..month huh? what will i b told next?hopefully that i can have my money by the judge in small claims witch is where i will be goin next week!!!! 765-461-7044

I must agree with whom ever did that other summary..i too think Jo-ann in spartanburg could do a much better job with their expressions towards employees and customers. Recently i've had the chance to open my eyes and see the kind of place ive been working in. I LOVE my job but the people i work with make it hard for me to want to stay there. We always have at least one register thats broken and we can never use the first one. and the other 3 far away from the door so we can't greet customers when they come in. We have been told a bunch of times to help and lead the customers to merchandise but the managers are the main ones doing the opposite and not taking them. I really just dont know what goes through these all these heads. With all that we have to deal with i wish we could get paid better, because we didn't even get an evaluation done for our 1yr in being there it was just a 20cents raise. JO-ANN EQUALLY EMPLOYEED BUT NOT EQUALLY TREATED.

I have been wondering why it is so difficult for your staff to smile. This occurs at most of your stores I have visited. They literally look like they hate their jobs. This tells me you have poor management. The question is why?? Yesterday I visited your Desert Ridge store in Phoenix AZ and all I can say is everyone but Trevor and one other young man was unhappy and if they were unhappy, they did not show it. The fabric people look miserable. I needed help in fabrics and the young girl did help, but was not happy about it. Then I asked her to help me with crafts and she said she did not like crafts but she would try. She tried but it was terrible. I also needed help with a part for a sewing machine and the Viking lady helped, but they almost told me they did not have the part. I let them know that my daughter called earlier and the Viking lady in the morning said you had the part, but Joann's store policy is that you will not hold the part for a customer! Next I needed help with yarn and the fist lady could not find what I needed-Organic or Bamboo yarn. I said yes you did have because my daughter called. Then a young guy tried to help. I do not know his name, but he was nice. Then they asked some lady on their ear phone and they were not sure. Finally Tevor overheard me as I said yes you have it-help me find it and quess what-Trevor went and found what I needed and then found me in the store. I went into your Desert Ridge store with a 11 item list. I asked for help when I got there as I figured your store personnel would know the store better than me. Two hours later I was leaving the store beyond frustrated. Who ever designed your new floorplan must have been a man! The design is so unworkable. I would suggest you have some personnel meetings and maybe Joann's need to be kinder to your employees.

Today (06-18-12, 04:15pm))at so.hill, spokane,wa. I shopped at Jo-Anns to purchase a Zipper Rescue Kit. I asked an employee for help for assistence on what I was looking for, she recommended the Zipper Rescue Kit is what I needed and I agreed and purchased. When I got home and took the product out of my pocket I noticed some pieces from the packet fell out, the packet was taped on three sides and the left side was unglued, which caused the pieces to fall out. It was a returned product- which I did not notice-I gatherd the pieces and placed back into package. I returned back to Jo-Anns (05:10pm) and asked for a refund and the reasons why. I spoke to the same checker who checked out the product. She said "I have to talk to the store manager for a refund". The manager showed-up (she was the same employee that recommended the same exact product before) I explained the problem to her. She then inspected the packet and agreed that it was a returned item and the all the pieces were counted and repackaged into the packet and taped shut "when I handed you the packaged it was taped on all four sides and all the pieces were in the packet I will give you a refund this time but not again". I felt insulted by her implying that for some reason I'm trying to rip off her store. Why did to store intentionally sell me a bad product and then imply that the defect was the customers fault? They got-no shame.

Boy do I see a theme in these reviews! What's the matter with Corporate that they don't pay attention to their customers? Has their greed become so great that they understaff their stores to save a few pennies? They would actually make a lot more if they staffed properly. If there are five people in a line, I'll walk out every time - and I'm sure I'm not alone!

I am a 5 th key carrier/ MOD at Joanns fabrics in Huntington Beach California. I just recently stumbled upon this interesting site. Very good idea. My Question to Corporate is: As an employee of Joanns, we are trained to believe that Customer Service comes first. How do we live by that one golden rule, when you cut back on payroll??? Which in turn, cuts back on how many employees are working per day or night. When we have just 2 people working in one large store, serving the customers, walking them to the product, filling out paperwork at cut table, putting fabric away, cleaning the store, picking up after the customers, becomes a lot harder to do, thus the store recovery looks poor. As it is, some employees work very hard for very little pay?! Please advise our customers, to pay more attention and respect each employee new or old, to let us do our job. Please tell our customers what will happen to the employees if we use coupons improperly, and about returning items without a receipt. Please tell the customers via a flyer connected to the coupons in BIG BOLD LETTERS LIKE THIS OF THE REASON BEHIND CLOSING THE STORE RIGHT AT 9pm and why we will NOT LET ANYONE IN THE STORE AFTER WE LOCK THE FRONT DOOR RIGHT TO THE MIN OF THE 9 o'clock hour!!!! Please tell the customers that we have the right to refuse a hostile CUSTOMER!!!! PLEASE HELP YOUR EMPLOYEES REPRESENT JOANN FABRICS THE RIGHT WAY!!!

Wow all of the customers on here are probably the same bitter, whiny, and helpless people that I have to wait on daily. I am a joann employee and can tell you that you can save yourself alot of time getting upset if you would take the two extra seconds to read your ad showing what will be on sale and when (the sale dates are always listed on the flyer ) if its on sale you then cannot use your coupon also the dates of when a coupon is valid is also listed on the coupon. I can't tell you how many times I've been screamed at by a customer bc they want to use a coupon on a sale item but it clearly states in the ad what products are on sale and the coupon states it will only work on regular priced items,yet I get yelled at and why? Do you really think its my fault you didn't look at your coupon or read the ad that clearly advertises what is on sale that week? And what about the customers who yell at me bc YOU left your coupon at home? Why is that my fault to where I deserve to be belittled? Also about 90% of you walk in the doors and before even looking around the store or shop for yourself you walk in and say " where can I find this? Where can I find that? Can you have someone show me where this is or help me pick out what colors I want?" When "I go to the grocery store I don't ask a clerk where everthing is and to walk with me and hold my hand, I shop and look for it myself, that's what shopping is all about. It is not our job to figure out how much fabric you need for drapes you need to tell US how many yards you would like us to cut for your project and choose the colors YOU want in yarn to make a scarf or whatever. We are constantly treated like we are there to be your personal shoppers. In reading these complaints a lot of you mention how in this economy why would a company allow long lines like this. Have you ever considered that maybe bc of the economy we are short on people due to how many cut backs there are these days? And possibly the lines would go quicker if you wouldn't take up time at the cut counter handing the cutter your pattern and telling them to figure out what you need and how much yardage. There are other people patiently waiting who know how to just pull a ticket and say "I need 4 yards please" its that easy. A lot of times when people are waiting its bc someone at thecut counter expects us to take the time to hold your hand and figure out what your gonna need or the register line is long bc someone is arguing with a cashier about coupons. Time and frustration could be saved had YOU just known what yardage you need or had YOU read your ador coupon to know whether or not its valid. Insteadyou want to take up are time being your personal shopper, cut out you coupons for you, and

I wanted about $200 worth of fabric and went to the cutting table and took my number. People gathered and only two cutters were there. When my number came up, I walked up to the counter and put my fabric down and a lady who had no number butted in and her request was cut and I was ignored. I said "It's my number now!" and the clerk shrugged and helped the lady out of line. Others chimed in that their numbers were not called and came in ahead of me. I left my cart with fabric at the cutting area and left the Albany, NY store. I don't have a 30 minutes to become annoyed and ignored. This is not the first time this has happened in a Jo Ann store. It has happened in Amsterdam/Perth NY and in San Diego, CA. Since this is widespread, I will buy fabric at stores that value my time and treat me as a welcome customer.

Joann customer service is a major reflection of how the corporate people value their employees and customers. If you send a comment you receive a run around. The employees are not well trained so this is a reflection of the importance of customer service. They state they accept competitors coupons but they pick and choose and the clerks seem to make the decisions on whimm. I have found much better customer service at Michaels. The employees seem to really care about the customer and you can find employees. I have shopped at Jo-ann's for over 20 years but they are losing me as a customer each time I go in the sale price can be clearly marked but when you look at your receipt you see you paid regular price. If you question the price they look at you as if you are trying to pull something over on them. Most people are very honest and I will correct them if they don't charge me the right price when it is not in my favor.. right is right. Some day the corporate officers will fiqure out that customer service is very important and when you start getting the crafters bringing up the poor customer service at craft classes they will start getting a clue. I'm sure when they go to a store they would not enjoy standing in line for 10-20 minutes and having clueless clerks assisting them. Also I'm sure if they are over charged they would be upset too. When you have a big sign competitors coupons accepted you expect they will honor them. It sounds after reading the comments it's not just Spokane's southside store it is all over. Hmm rings corporate needs a personnel change perhaps.

I'm not writing to complain about the staff at my local Joann's; they're doing the best they can under conditions created by their boneheaded corporate office. I'm unhappy with the poor quality, overpriced fabrics that my local stores carry. I find very few fabrics by better mills which used to be the stock and trade of the selection offered. The cottons are awful. Solids and calicos are so thin I can see my hand thru them. The prints are unusually bland and ugly. Muslins are cheaply made without the nice sturdy weave I used to choose. And the prices are too high for this poor merchandise. Everything seems to be inflated so it can be sold 'on sale' at the price point it should be at everyday. The satins and bridal fabrics are tacky and cheap as well. The thread selections are poor. And whoever the idiot was who decided to shrink the size of the cutting counter at the Hall Road store in Utica, Mi, should be smacked. The fabrics hang off the end of the counter while being measured and cut, snagging on the counter edge and making it more difficult for the employees to cut a straight line. I've been a loyal Joann's customer for some 30 years now, remember how nice the stores used to be, and the lovely fabrics they used to carry. What a terrible shame that this company ruined the very things that made the stores so special while trying to become Michael's and Walmart. I won't be shopping Joann's any longer. They simply don't have anything I'd own. With the internet I can find exactly what I want and have it sent to my home. I prefer to shop in a store, be inspired, and take my purchase home with me but that doesn't happen in a Joann's any longer so why waste my time?

I HATE JOANN STORE IN ASHEVILLE, NC. THE MANAGERS ARE RUDE AND UGLY NEVER GOING TO WORK HERE AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!

I wish to be taken off your mailing list, as i will not be shopping at any Joann's in the future and this is the reason, I got a Card in the mail thanking me for being a custome for 10 years, ( it has been more like 20 years), i went to your Mentor Ohio store, 40% off coupon in hand, also $10.00 off card, purchased a $34.97 item (using 40% off coupon) and an item on sale at $6.99, tried to use $10.00 off a order over $25.00, well stupid me, i was told i couldn't use that coupon because you cant use more than 1 coupon per order. i should have known this because that is always the way with your coupons ALL THE TIME!!!!!!!!!!!!!!!! Your prices have been raised so high that if I dont use a coupon i cant afford anything, either the item i want is on sale and your cant use coupon or i have more than 1 coupon and you cant do that......and the store ar between 10 and 40 miles away so i have to find so time to go, 10 miles may not seem far but it takes time to drive there, shop and then wait to get material cut (because you have cut staff) then wait in line for up to 20 minutes to get thur the check out. (again you have cut staff usually only 1 check out open or you have to wait till they open another one, this happens all the time) I know this may seem like a small item to your company but it is really a pain in my life................SO PLEASE TAKE ME OFF YOUR MAILING LIST, I WILL BE SHOPPING AT WALMART OR ANY OF THE QUILT SHOPS IN MY AREA, THERE PRICES ARE MORE REASONABLE THAN YOURS....................

Money can buy a mans soul. A corporate machine (not a person) but are allowed to sway Gov. with money. WOW! Must be nice! Never knew how disgusting Joannes was. I do now.

Wow JoAnnes.. You need to enter the 21st century.. I went to buy $750 worth of upholstry today in Aurora Il. And I wanted to use my 50% off coupon. The clerk informed me that the fabric was on sale and therefore I'd have to wait until that sale was over to use the coupon which by then would be expired. SO THERE ISNT A WAY TO TAKE THE PRICE BACK TO THE ORIG PRICE AND USE THE COUPON.. I'm going to Hobby Lobby. That's a lost sale of $800 for you. I also found a frame on clearance and wanted to pay regular price for it and then use my coupon.. They also couldn't do that. Way to go Joannes.. When this company goes under it will be because you failed to get with the times and be competitive.

Also, I have never come across a truly friendly, upbeat, happy employee EVER in one of your stores.. MISERABLE MANAGERS make miserable employees.. Maybe Joannes company as a whole is miserable to work for??