Jo-Ann Fabrics Corporate Office & Headquarters

hello, i just want to say my experience at the joanns in northolmsted ohio was horrible!!!!! i was there a couple days in a row because i forgot some things, but the point is some of the team members there were very rude, acted like they did not want to help. especially the manager kathy, she just kind of laughed at me when i didnt see the matter funny at all. then the lines were long i was standing for atleast 15 min. the only girl that was moving fast was a cashier named brittni and from what i heard she doesnt work there anymore i will note that she was AMAZING!!!! she was fast at ringing people out and was good at doing it. her customer service was excellent and she knew where everything was. she was the only one that made my experience good besides a lady named tammy at customer service. you need to hire more people like that. i also noticed that theres not many diversity meaning race working in that store except one african american lady and one asian, other than that all white. i dont think that is very fair, but it is not my store. i can understand why people do not want to shop here and decide not to work here anymore. people and managment are unfriendly and unprofessional. i dont appreciate my service there other than who ive said previously. i will NEVER return to this joanns again unless i see improvment. lets see how your other stores are. ill definatley let you know.

We have two Jo-Ann stores in Tucson, and they are like night and day. One store is more about fabric with little in the craft section although they don't have a great selection of fabric either; the other store competes with the best of them. The staff in the first store seems to hate life; the staff in the newer store are very helpful and friendly. My question now is: after presenting my 60% coupon on a $25 item and being told that it was already on sale despite no sale sign... and finding out that the same thing happened to a friend in Phoenix this weekend... well, is this a new corporate tact to get us to buy something more pricey without granting the coupon discount? Too bad for them that both of us left the store without that purchase and took our coupons to the M-store.

I would love to ask you one question? What kind of outfit would hire a store manager that doesn't have any teeth? The store manager at the Walnut Square Mall in Dalton, Ga. is one such instance. Do you have any idea how revolting that is to be checked out and be spit upon at the same time? Disgusting!!!!!!!! Please hire respectable looking people, okay?

I recently signed up for the Wilton Decorating Basics Class. I was very excited because I did get the class at 50% off. Well, after signing up, I was given the supply list, which was quite expensive.(the clerk certainly did not inform me of this supply list prior to selling me the class) I had over a month to get my supply list completely prior to the first class so I purchased an item each week. Well, the first night of my class I was so excited. I showed up with all of my supplies and the extra's that were also on the list to find out the class had been canceled. I did NOT receive a single phone call telling me the class was canceled. I asked for my money back and was told I would need to come back the next day as the manager, Lori, was on her way out the door. Apparently, she was too busy to help a customer...the one's who make her paycheck! I told her I did not have the receipts for all of the items and she told me not to worry about it and to come back the next day and she would take care of me. I came back the next day and the clerk told me Lori was not there so I had to deal with another manager. She was miserable and didn't smile a single bit. Could really tell she loved her job! She told me she would refund me the money for the class, however, since I did not have the receipts for the supplies she would be giving me store credit MINUS 50% of each item!!!! I was furious because I was told differently by the other manager Lori so she told me to call the next day and talk to Lori. I called and left several messages for several days and still have NOT received one single return phone call. The Two Notch Road, Columbia SC store is the most UNPROFESSIONAL store in history. I would be ashamed to have such people work for my company and represent my store and name! Is this how you make your money, Jo-Ann Corporation Big Wigs??? Ripping your customers off?

I'm an interior designer and was hired to design window treatments for a client. A final selection of 6 fabrics, for three rooms, was ordered. Three were from JoAnn's special order fabrics. While entering the client information online, an error in the the address was made. The online system dropped the order. No problem. I realized my error and called their customer service dept. to enter the order on the phone and explaine my error. The sales rep happily took the order. Three weeks later, I receive an e-mail which states the fabric is out of stock. It's due at the fabricator the following week. I call customer service and they explain the fabric isn't out of stock (a lie) but rather the account has been flagged. I'm told to contact their loss and prevention. I try the number, it's an answering machine. OK, let's try this again. I conference call my client and we place the order on another card with her on the line. I follow up in a week. The order is cancelled again, but I have yet to be notified by e-mail of this. All they could tell me is the information could not be verified. Really? And what steps were taken to do this...none. If my client wasn't so in love with this fabric I would have never used them again. So, one last time, on my credit card we place the order. Finally, it arrives. And rememebr that second order I placed which they cancelled without notification, just rec'd an e-mail (one week later), that it was cancelled due to the fabric being out of stock. Funny, I rec'd 11 yards of it yesterday. The only benefit to these delays has been that the fabric has been reduced by 60%. I understand loss and prevenetion issues, but never once was my client contacted to inquire if there was unauthorized use of her card. And an answering machine is how loss and prevention is handled, incredibly unprofessional. In the future I will advise my clients to shop elsewhere if they have to depend on this company for timely fabrication and installation. What an incredibly horrible experience.

The person at the corporate level in charge of store oversight, should be fired. He would be if he worked for me. I spend thousands of dollars on craft items, as it is my passion. Not one penny more, will EVER

I normally shop at a few competitors in the area, (have heard Joanne in Huntington WV is high priced) but thought I would give Joanne a try. Thinking maybe the high prices meant quality material. I have shopped there 3 times in one month. At every visit, I left feeling like I had intruded on the the associates at the store. Very UN-helpful. If I could not find something, I was left to my own to attempt to find it with no follow up from them as to whether I found it or not! Today, I visited again, thinking maybe it was just a bad day(both days), we all have them. No one acknowledged my presence what-so-ever in the store. I was wandering around again searching for a darning foot for my machine. None in stock, no offer to order it for me. So, I need material and its on sale. YAH! I pick out 6 bolts of material (all with signs that they are on sale) One was a Batik material 30% off is what the sign said. I literally had to move the 30% off sign to get the bolt out. When I reached the register, I ask to make sure. The associate said she didn't know! She ask me what the sign said. I looked at the sign again and informed her that it said 30% off specialty materials. She told me that was for the "wider" material, which was in a completely different isle!!! I said that was mis-leading and the sign should be moved. She just brushed me off and said it was not her problem! So I told her I did not want the material and I would go to *insert competitor name here*!!! I cannot believe how rude they are at that store. But, from what I read on here, it is a company wide problem! I will NOT be visiting Joanne stores in the future. I am giving one star because it does nnot give the option for ZERO.

Order two special orders for a job that I was hired to do to make window treatments. Purchases were made at Joanns in Darien Illinois, the closest store for me. And I frequent this store a lot and well am considering to drive the extra mileage to the one in Lombard. First special order - was told 2 rolls needed to be ordered, 8 yards on each roll, to complete my allotment of 11 yards of fabric for windows, unless I wanted to go to Orland Square or Countryside, nope I don't want to drive! Told me fabric was in warehouse would be in about a week. Fine no problem and I was able to use the 50% off coupon. This order was around 420 bucks regular price, fabric was around 35 bucks a yard, with coupon saved 192 bucks. My customer was satisfied with the great savings! Second order - new flyer, 50% off all home decor fabric PLUS a coupon for 25% entire order even sale items. Ordered 13 yards, 2 rolls needed. As I worked with the gal she said are you sure? She was trying to have me buy what they had in stock and I don't think they had 13 yards and she scanned the bar code and only 10 yards. I mean I was just there a week ago. Placed my order, regular price was around 520 bucks, fabric was 40 bucks a yard. My total sale again with the additional 25% off was around 220. My customer was satisfied with the savings I made on this order as well. When I went to pay for my items, fabric, additional supplies and my own purchases, the manager asked me which order did I want to use the 25% coupon for. I told him that the 25% coupon was good for any and all purchases during a 3 day time frame, that I would be using it on all transactions (had to have 3 done - special orders rung up separately). Now him being the manager **HE** should know the sales flyer and coupons - right?!? First special order came in the day after I placed my second order, went in the following Monday. Was hoping that they could cut the fabric in 2.5 yard panels as I don't have a proper table to measure and cut fabric. The gal checked with the manager and he said "Corporate Policy" can only make one cut, in this case two rolls, two cuts. Okay fine so I end up cutting on the floor. When I was having the fabric measured, I indicated **several** times that the panels had to be 2.5 yards. When the girl and I were working on the measuring she indicated that the first roll had just under 10 yards however she said it could be 10 yards depending on the area in question. I told her no we will cut part of the order from one roll and the rest from the 2nd roll. Well I ended up having the fabric cut incorrectly because the gal was #1 not listening to my detail of what the length was needed for each panel and i repeated myself several times, #2 she seemed nervous as she had a twitch when working which in return made me nervous and #3 when she measured the fabric on the machine, she did not have it in straight and I was nervous that the fabric would be cut crooked. Oh and it ended up that after she cut the 8 yards I asked her how much was on the remaining roll because I would be interested in purchase to make another item, ends up there was 1 yard 32 inches - just think she continued to say 10 yards, I would have been shorted! Instead of having 7.5 yards on one roll and 3.5 on the other it was cut 8 and 3. I had ordered extra fabric because i had to order to the nearest yard and at the time of ordering i thought i needed 10 yards 8 inches but in fact i could get by with 10. Well I ended up taking the fault as I left the store and got to my car realizing the error. I said chalk it up. Just received a call from them today on my special order for 13 yards. They indicated that the fabric is on back order til after Thanksgiving. That is fine with me **HOWEVER** the flagship sunset fabric has a distinct pattern in it. I need exactly 5 panels for two windows. The bigger window will need three panels - one panel will have to be matched up to the other two which can be done, **HOWEVER** JoAnns needs to know that their ""CORPORATE POLICY"" will have to go to the wastebasket in order to provide proper customer service in me making these window treatments. I indicated to the gal who called me that I will have to match up 3 panels in order for the item to look professional, my mom, a seamstress taught me well - she said she understood my concern. I asked her to put on my order "customer needs to be there when fabric is cut as there is a distinct pattern and has to match". She did not indicate that she would put it on the order just that she would talk to "RALPH", manager (by the way who interviewed me for a job **TWICE** and I was not hired probably due to my availability when I spoke to the other manager and she said they needed people working the afternoon and I put on my app that I could work afternoon til evening). I indicated to the caller, I would contact the Corporate Headquarters regarding this issue of cutting fabric and indicated if there was an issue I would probably purchase additional fabric to make pillows. I know this is lengthly but since I've been "HIRED" to make these window treatments, I want them to be just right to **MY** Customer's Satisfaction NOT JoAnn's. And to think the manager who interviewed me, afterwards checked me out twice after the interview DID NOT recognize me as a potential employee until the 3rd time he checked me out and yesterday stated gee you are here a lot. I responded to him yeah just think you could see me everyday if you hired me. And the kicker on the second interview (I applied twice in a one year time frame) a CUSTOMER came to me asking if I ever made fabric purses and what type of interfacing did I use. As I do make fabric purses, we went to the interfacing and we discussed the different types and I told her she would probably have to use the heavy weight for the product she was making. Do you think, do you think that the manager would put this in perspectives during the interview process as he saw me working with her? NO! And I even indicated to the manager I am always thinking outside the box when I am making items for home. I indicated to the manager that I made something special for my husband to protect his car he built and I had to **create** my own pattern for the project! Geez I would love to apply at a different JoAnn's and throw it in his face. All the employees at this JoAnns seem to be helpful to a point but it appears that the employees seem "scared" or uncertain, is it the manager causing this uneasiness towards his employees? Maybe a good thing that I am not working there.

I just went into your Walnut Ave. store, MY EXPERIENCE was HORRIBLE!!! I will not be back. There was 3 people that I could see, Cathy was running a register with a line of people in it, One other lady had 2 people waiting on her to cut fabric...(These 2 were working really hard while the store was busy).. The manager seemed to be wondering around the store as if she was trying to help people but didn't know what direction to go. She couldn't help me with the embroidery machine I was looking at to purchase. I have worked retail for over 15 years, she seemed confused and kept having to page Cathy for help. Your manager Debbie may need some more training.

I was pleasantly surprised at the knowledge of the staff of the Jo-Ann's in Sherman Oaks, CA. The woman selling sewing machines however is very rude and does not co-exist with the store well. Many shoppers ignore her because there is such a contrast of the quality of service provided by the Jo-Ann's Fabrics staff vs. this woman (maybe a singer rep.???) I know this business having worked in Alexander Fabrics in London for over a year. I look for weaknesses because I usually find it. But not with this crew:) I coming back!

I visited your store that has recently opened in Dalton, Ga., at the Walnut Square Mall.... It sucked, only one lady (Cathy) was helpful, everyone else could of cared less. The manager seemed lost in her own store, and didn't even looked like she knew what was going on. Not real helpful either, having to rely on Cathy for information about products. Your manager Debbie needs some help!! Please look into this situation.

Just got back from a horrible experience at JoAnn Fabrics in San Diego over on Midway Dr. The store was dirty, disorganized and a huge disappointment beings they didn't have what I wanted. I was also disappointed to see how messy the fabrics were...falling off the shelves, hanging onto the dirty floor...things stacked up all over the cutting table...etc. I wanted to grab a broom and a wastepaper basket and clean up the place. The employees were not very friendly either. The lady at the cutting table was SLOW as can be and spent more time talking to someone than cutting fabrics. The cashier was okay, but while she was tending to me, she got on her walkie talkie to bawl someone out back at the cutting table because they didn't charge me correctly for the fabric I bought. I could hardly wait to get out of there. I won't be going back there. YUCK.

I have shopped the Yuba City ca store since it opened many years ago. This is the only fabric store in town. I have seen many managers come and go over the years, many competent, some not so much. I am a professional sewer and I patronize this location several times a week. Sadly, the store has gone sharply downhill as of late. Bolts and bolts of fabric strewn around! No organization what so ever! Impossible to find merchandise! When I have inquired about the store condition I have been given nothing but excuses! It would seem there is an extreme lack of concern and dignity with the management. Is this company policy? Is this store so understaffed it is unable to recover merchandise placement? I think a corporate "pop in" is in order!

I recently visited your store in Fairfax, VA and was delighted with my shopping experience. The employees were incredibly helpful and genuinely took interest in the project I was looking to start. I came in with a small list of crocheting supplies and left with what I had come for AND an enrollment in two classes taught by the store. I had a wonderful experience and I can't wait to run out of yarn again!

I visit the Lansing Frandor store frequently. I've been trying to get the Haunting Cricut cartridge for 2 months. It's been on sale several times recently, and each time I go in - there's no stock. I thought, "Well, I'm just not getting there fast enough." NOT. So, most recently, this particular cartridge has been pictured in the last 2 different sales flyers, and I've made exactly 6 trips to the store to see if any new stock has come in. I would think there would at least be some stock on the first day of the sale. Again, NOT. I've watched and watched the catridge wall, and nothing in the flyer has ever been ordered or stocked. On another note, since it is the season, I've been on the look-out for Halloween scrapbook paper, pads, etc. Same story. Halloween Pads are featured in the sales flyer, so I go into the store on the first day of the sale when the doors open, and NOTHING has ever been stocked. The exact same items are on the shelf that have been there for weeks and NOTHING from the sales flyer. It's so disapointing. I can only hope to get my supplies at Michael's. More importantly, it's obviously bait and switch. Get people to come in based upon a good looking sales flyer, and then just hope they buy other stock you want to get rid of. I'm done.

I just moved here from Oklahoma and was so excited to finally have the time to visit, but this was certainly a BIG MISTAKE and a very DISAPPOINTING experience. The store was a disaster, the staff was so rude, and I waited forever to speak to a manager who apparently didn't want me to take their time. I was looking for a job! WOW what a mistake on my part but their loss in a great employee. Don't shop here it is so disorganized and messy it was definitely a disappointment. I am never going back. I will purchase elsewhere. I spent more time picking up stuff on the floors so I could push my cart around that I actually didn't buy a thing but they got an hour of my time for free in straightening up their mess!!!

I have to say, the employees in the Joanne store in Oxnard, California are so rude, not helpful, and have attitude, especially the hispanic male manager. I have had to put items on hold with a note for 24 hours and when I come back to pick up the items they cannot be found. There is no communication between the employees, very unprofessioanl. No customer service skills at all. I am a jewelry design teacher and rely on the products at Joanne's. This has happened to me a few times, and there isn't enough inventory to go back and replenish what I need.

I went into the Joanns in Longview WA to buy 29 inches of belt elastic. I went to the cut table and waited for 3 customers to finish, which took about 5-8 minutes. Not a problem. I do not mind waiting in line... however, when it was my turn I was asked for my number. I did not know what she meant but saw that there was a light up about 10 feet that had a number lit on it. I tried to explain to her that I did not know we had to get a number and did not see a sign to do so, nor had I ever been there before. She said that she could not wait on me because I did not have a number. While standing there talking to her, two people came up and pulled a number and she told me to go get a number and wait. Obviously I did not because I had a meeting to get to. I do not understand why it was not prominately displayed saying 'no number, no service'. I will never return to Joann's fabrics because I felt that they should have made an exception since she KNEW that I had been waiting there for some time and it was not clear to me that I needed to get a number. Maybe customer service is not key to Joann's and that is okay since I will make the trip to Vancouver to the big craft stores to get what I need from now on. They are not so uptight with their RULES.

Ther are 2 stores in my area - one way better than the other. Seems like the Ridgmar store gets the bad fabric- nearly everytime I have purchased fabric there it is incorrect. The bolts are so far off. I even buy additional 6" of every yard just so I can square it up. Thus last purchase 6" was not enough. Most of the 12 different yrd cuts didn't equal a yard because they were so far off. Does this seem be a concern with the company. I like the fabric for most part and the prices are great but I'm not saving on a sale if I have to buy so much extra just to get what I need. I have tons at home that I'm just storing for small stuff because when I got ready to cut I didn't have enough because of how the off the pattern was. Last time I went in I told the girl about being there to rebuy fabric because of the cut/pattern she said that's just how they come. She did try to make sure it lined up but again it was still off and ended up being 3" short- better than the 6 from last time. I do these projects for extra mad money for the kids and if this continues I be able to afford to keep buying the same material 2 or 3 times. It's not an issue of not buying enough. I over buy for this reason. Either the bolts are I correct or the print is going on fabric incorrectly. Fabric cuts shoould be able to see these things just like we do. It's just not unroll a few times and cut!

I was in your Boynton Beach store on Federal Hwy and Woolbright Road (FL)on Tuesday 10/11/11. I handed the sales clerk my Joann educator discount card and he told me that he needed to see some ID. I asked why and he said that the back of my card had not been signed by a manager. After having a heated discussion with regard to him insinuating that I "might have taken the card off the counter" and do not work for a school, I asked for my money back. Did he really think I was going to get rich on the measly discount I was saving on the small purchase I made? The manager on duty came over and did the transaction...and then proceeded to tell me that they take their jobs seriously and I needed to produce a check stub so that I could confirm that I worked at my school. I gave the MGR on duty my check stub (which on don't normally carry with me but it was payday)on the 30th of September when I received my updated card. There was a very long line of customers and only one person at the register. Jocelyn was in a rush and obviously forgot to sign the back of my card although she made sure she took the time to cut the card out. The MGR...whose name I didn't get since I was so upset, told me they didn't deserve to be treated this way...but the fact that they were accusing me of lying was OK???? In the past two weeks I have purchased over $180.00 worth of merchandise which I will be returning in the next couple of days due to the way I was treated. They did something similar to the customer/teacher that was purchasing something just before me. This teacher was filling out his form while I was having my "discussion" and was really amused at all that was going on....he was also incredulous that they were treating me the way they did. I was told to contact corporate if I was unhappy and hopefully this will reach the proper person...if not...just knowing that the public is aware of the treatment I received it satisfaction enough.