Jo-Ann Fabrics Corporate Office & Headquarters

I have been on hold on a call to the corporate office for an hour. All I am trying to find out is whether my mother-in-law, who died on 01/24/2012, might have had any insurance. "Currently, all coordinators are assisting other callers. Please remain on the line for assistance." Apparently the message was misrecorded, as it should have said: "The coordinator is out to lunch and will return on Tuesday." I wonder if they will answer the letter.

I placed a order online and when I looked at my online bank account they double charged me! I called Joann Fabrics.com and explained to them that they overcharged me the lady said no even though I used a coupon for free shipping they charged me for shipping. That lady was the rudest person I have ever talked to! Well they just lost a customer! I will NEVER shop at Joann's store or on their site ever again! Michael's Craft store here I come.

I HAVE BEEN A CUSTOMER FOR SEVERAL YEARS BUYING SEVERAL SEWING MACHINES FROM JOANNS. RECENTLY I WANTED TO EXCHANGE A SINGER SERGER THAT I RECEIVED FOR CHRISTMAS FOR ANOTHER OF THEIR SINGER SEWING MACHINES. BECAUSE I DID NOT HAVE THE ORIGINAL RECEIPT I WAS TOLD I COULD ONLY GET CREDIT FOR HALF OF THE COST OF THE SERGER. I LIVE IN DALLAS, TEXAS. MY DAUGHTER HAS THE ORIGINAL RECEIPT BUT IS OUT OF THE COUNTRY FOR NOW. SHE E-MAILED ME A COPY OF THE ORIGINAL RECEIPT AND TO ADD TO MY DISAPPOINTMENT, THEY WOULD NOT TAKE IT EITHER. WHAT A BUNCH OF CRAP.....HAVE TO WAIT SEVERAL DAYS FOR THE ORIGINAL RECEIPT AS I CANNOT CONTINUE AS A SEAMSTRESS AND WITH CUSTOMERS WAITING VERY DISAPPOINTED. ONE LESS CUSTOMER FOR JOANNS.

The Jo-Ann Fabric store in Bullhead city, Az has got to be at the top of the list for poor customer service!!! I live in Lake Havasu City, Az and the drive for me is about 45 miles. Three times I have driven there and each time was a complete fiasco!!! The customer service there is beyond bad!!!! Unfortunatley I make the drive to Las Vegas now for my fabrics. The only place we have in this town for fabric is Walmart and not much of a selection. I would rather drive the 200 miles to Vegas then deal with the rude and inconsiderate people at the Joanns in Bullhead City, Az

Joannes really is the ugly fabric headquarters of the world. You all think everybody's a quilter, everybody buys fuzzy pajama kid fabric, "holiday" fabric, muslin, plastic leather. Kripes!! What a bunch of tacky crap!!! Why don't you ever sell anything decent for wearing apparel? Whatever happened to the silky polyester jacquard fabric that used to be everywhere years ago, or plain silky polyester? It all just looks so awful. I'm surprise you all haven't closed all your stores and gone bankrupt years ago. Anybody actually buy that stuff!!!!????

I have never had such poor shipping service from any online order from any other company! I placed my order on Fri, Jan 6--may receive it tomorrow, Jan 17. They're shipping from MI to WI--how hard can this be? Their sales staff really do need training--I was looking for crinoline and two clerks told me they didn't have it, one tried to sell me netting. Went back two days later after a friend told me it may be near the felt and other utility fabrics--and it was! We're actually getting a larger J store and losing a Michael's--

Dear Corporate, We are very disappointed that the Joannes in our area is closing and combining with another store. Why are you doing this. There is nothing down at the Southern end of Lancaster. It is an area waiting to be developed and you were here first but no longer. A lot of customers in our Southern Lancaster area will not make the extra trip to find what they need because of rising gas prices. The store in Kendig is so nice and so are the people. The store in Park City is not the same. We know it is being remodeled. Close by are Michaels and A. C. Moore. It doesn't make any sense. I will make my purchases on line once the Kendig store is closed and very possibly not from Joannes. A lot of others will probably do the same. The people in Kendig said it was probably too late to make a change but is it? Please reconsider for the sake of the customers. Thank you

Our Jo-Anns is closing, not for lack of business but because corporate is opening a super store and is under the mistaken impression that customers from our store will travel across town to shop. We have nothing on our side of town except WalMart and they no longer have a good fabric dept. The team at our store in Northwood Ohio are the best, very helpful, Kathy, the store manager and her staff are all about customer service, we're going to miss them, the other Toledo area stores are also well run but not handy.So 5 stars for the staff...0 stars for Joann Corporate decisions!!!

I had worked at JoAnn Fabrics for 9 years in northern New York until a recent move to CA. The closest JoAnn's to me is in Victorville and I was very excited to finally make a trip there as I was running low on fabric and supplies. I understand the store is closing due to relocation (I just went through the same thing in my old store) and that things were kind of hectic. With that said, it is still no excuse for rudeness and unprofessional behavior. I asked the woman at the cutting counter if a certain pattern was on sale, she said she did not know and continued to cut my fabric. After my fabric was cut I stood there, waiting for her to look at the ad for me, but she just walked away from the counter and it wasn't towards the pattern tables! The woman at the register was no help either, she was too busy laughing with the security guard to even acknowledge that I was at check out. She simply rang me through without a word. I didn't even receive a thank you so i just grabbed my bags and left. After I drove the hour back home, I looked at the ad online and ,sure enough, the pattern I had asked about was indeed on sale. At my old store F.A.S.T is hammered into your head when you are first hired, FAST meaning friendly greeting, ask what you are making, speedy checkout and thank you! Those employees failed horribly at it! Hopefully when the new store opens in Hesperia, they will weed out the bad employees!

I live in Andover, N.J. My experience with the Jo-Ann fabrics there is great, but, I had a situation where I purchased the last of some bridal fabric that was on sale at the Andover location. After cutting out much of the gown, I realized I needed more fabric due to the fact that most of the beading was at the bottom of the fabric and made me a little short for cutting the width I needed for the bottom. Was told to call another store in NJ that showed they had the fabric,they would not send it to me, talked to two people, both said no. Finally wound up calling a store in New Hampshire, Carol Granfield the manager at the Concord, NH store,was extremely helpful. She called the NJ store, they still would not send it to me, she stayed on it for me and finally,the next day,received a call from the NJ store saying they will fedex it to me, no charge for shipping, and an apology. Since this is my daughter's wedding dress, it took a tremendous stress off of me to know I will get the extra fabric, thanks to Carol!So 1 star for the Schewsbury, NJ store, and 5 for the Concored NH store.

Unacceptable!! After reading all these reviews, you would think Corporate would do something!! I too have had issues with Jo-Ann Fabric. Today I wanted to sign up for a basic sewing class along with my daughter. I thought it would be a fun thing to do together. I had been to the store four times prior to this asking questions about the class. The girls there all told me that supplies were included and to wait to sign up for the class until today so I would receive the half price discount. I work 12 hr shift work, so I forced myself to get up only 4 hours sleep, drive over 30 miles to the store near Baybrook Mall in Webster, Texas, fighting typical Saturday traffic. I finally find a parking space, go inside where the store is extremely busy, see two ladies sitting at a table and ask them where the forms are to sign up for a basic sewing class. The ladies give me the forms and instruct me that I must go through the check out line to pay for the class and register. Fifteen minutes of standing in a checkout line, I finally make it up to the register. The girl looks at my forms and informs me that there are no sewing classes because there is no instructor. What?!! Any reason why the ladies giving out the forms couldn't tell me this? The manager is so clueless she simply states that the instructor quit suddenly and can not post a notice without corporates permission. So how long would it take to make that phone call? Or better yet inform the rest of the employees so they can tell you as you walk in? How suddenly did this instructor quit? I was just in Thursday asking about the class and no one said a word about not having an instructor. Did one ever really exist? Come on corporate!! Get some managers that can do more than blame you for their ignorance. Is this how you train them?

I've recently started visitng Jo-Ann Fabrics in Centerville, OH. Every time I've asked for help no one can give me a straight forward answer. All I hear is umm and uhhh. The one time I did get a sraight forward answer it was from an extremely rude woman who was only concerned with trying to rush me and every other person in the store out because they were closed mind you they closed at 6 even though the sign said 7 because of the holiday which they said "someone must have taken it down" how ironic someone just happened to take down their sign. This isn't the only time I've been rushed out of the store just because they were near closing or closed. I understand the works want to go home and be with their families but I myself have also worked with customers at Staples and if someone came into the store before we closed we didn't treat them with rudeness and attitude we allowed them to do their shopping and continued to do what we should have been doing which was our JOBS! Until they were finished. If my money means that little I'll be speanding it else where, where they don't make me feel like a bother insted of a customer.

Signs in stores are misleading.........on purpose? Manager (Ellen) attitude was total indifference. Wow does anyone in this country know how to give good customer service anymore? It is a lost art....and no one .....including the manager, seems to even vaugely give a hoot....YET WE WONDER WHY WE ARE SEEING SO MANY RETAILERS GOING OUT OF BUSINESS.......HMMMMM. My only recourse as a customer is to take my business elsewhere and let my money speak for me......again elsewhere. Hobby Lobby may appreciate my business and value my patronage a little more.....well if they do at all it is more than Ellen did. This was the Ford RD in Canton Mi. Store........Dont believe everything you read on the signs posted......they will find a way to make you wrong and be completely indifferet while doing it. I am currently unemployed so watching my pennies is critical......perhaps Ellen has never had to worry about it, but maybe she needs to in order to see things from a different perspective....IT MATTERS ELLEN.

It would be nice if the new store on Hulen in Fort Worth Texas would get some paper towels for the bathrooms. I have shopped there 5-6 times this month. The bathrooms never have paper towels in them and they are always dirty. This week I started noticing that the store was severely understaffed. When I asked about it I was told that they were letting the seasonal employees go early. Does JoAnn's not realize that the store has to be staffed in order to have happy customers. FYI Michale's and Hobby Lobby are right around the corner and I will be going there from now on.

I went to Joanns in Ontario California after many months because of the poor customer service and once again the same person some one that Joanns has the nerve to have as a manager Loraine , Once again she is the rudest person in the store every one that works in Joanns has no customer service at all.I finally find some one that happens to love there job and help a customer out instead of just pointing to an Isle Named Liz and every two seconds is being hounded by Loraine what are you doing Liz does your customer have a number. Liz went above and beyond to help me get all the Items together for my Project as the store has changed since the last time that I was in their it is smaller now and will continue to get smaller if they keep up the customer service that they have going. you never get a hello from the cashier no types of smiles no nothing. they take your money and call the next person in line. Joanns needs some serious customer service. They act this way because they think they can. I will take my chances at The other awful place Walmart or better yet just drive the hour and walk around down town L.A for that matter. I really do not feel that customer service reps should be criticized for doing there job. I finally asked if there was another manager available she informed that she could help me I said no she is my complaint i informed her of how rude it is to chastise employees in front of customers especially when they are only doing there job. I left the general manager a note lets see if I get a call back on Monday.

It's a shame you don't have a 1/5 star or even "Zero" stars for "SUCKS". I have visited the Round Rock, TX JoAnn's store, located on North bound I35 and 1431 (University Blvd.) 4 times since they opened and do the majority of my shopping (which is A LOT at the Arbor Walk store in Austin. Every time I have visited the Round Rock store on 1431, I have had a bad experience due to poor customer service. After today, I do not plan on EVER returning to the Round Rock store and have posted it on facebook urging people to go the extra mile and visit the Austin store if they want goood customer service. Visit #1 to the Round Rock store, I wanted to purchase some plaid fabric which had been cut crooked - not straight of grain or on the plaid lines. The person at the cutting table refused to correct the problem and told me I could buy extra fabric to adjust it myself! But, since the fabric was put on the bolt crooked at the fabric, she had to cut it however it was coming off. I left and didn't buy anything! Visit #2: Was looking at sewing machines. No one knew anything about the stock! Again, I left. Bought a machine at the Arbor Walk store. Visit #3: Was looking to buy an OTT floor light last year for my brother's Christmas present, but wanted to compare 2 lights that were not on display. The girl sent to help me definitely did not know her merchandise. And, she let it be known through her sighs and snide comments that she REALLY didn't want to be helping. (I was uncomfortable opening the boxes myself.) Even with all of her drama, I gave her the benefit of assuming that maybe she's just had a bad day. I did buy a light, and yes, it was one of the boxes she had opened. Visit #4: Was looking for some fine stainless steel straight pins for heirloom sewing -- while the boy (Stephen) tried to help, it was apparent he did not know his stock. But at least he was nice and tried to help. Visit #5 Today: Again, was buying fabric. Fleece and flannel- and my buggy was full. My number was 63. 62 was lit up on the display. My little darling, Felicia looked at the display board - knew I had been standing there for quite a while (the only one at the time, and promptly called "64"! I walked up to the counter and said "I'm 63". As I do an extensive amount of charity work donating sewn and knitted baby blankets and quilts for In-Kind, a local non-profit organization, I asked the person at the cutting counter to cut the flannel in 1-yard increments for a total of 2 yards off of 3 separate bolts of fabric. I was then informed that it is not their store policy to cut fabric in increments and I would have to cut it in half myself. I told the girl that I didn't care what their store policy was as a policy is not a law and is not written in stone and can be changed. I also told her I would take the matter up with her manager, as her job is to cut fabric and provide good customer service neither of which she was doing at the time. At this point, she called Elizabeth (I assume was the manager) and also agreed to cut the fabric in 1-yard increments. I spoke to Elizabeth about it and she said she could cut it as I requested, as long as there were not 50 people waiting in line behind me. Out of all of your employees I have been in contact with at the 1431 Round Rock store, Kathy is AWESOME and Stephen (even when he didn't know the merchandise). I have NEVER experienced this type of poor customer service at your Arbor Walk store in Austin. What a difference in your managers! I truly believe the 1431 Round Rock manager needs additional training regarding good customer service and the impact it can have in sales. There is a reason why your Arbor Walk store was #1 recently - especially in your sewing machine area. By the way, I have been sewing for almost 51 years. I also knit, crochet, cross stitch and do basic quilting. I usually spend well over 2 grand at your store per year with all the donations/charity work I do. You need to thank the Arbor Walk store for providing the customer service a Corporation would expect. I am! And, as far as I'm concerned, your manager at the Round Rock store needs to go back to being a stock person, janitor, or even a person at the cutting counter until she learns about serving others. PS. I am concerned by the number of negative comments I see above mine. Maybe JoAnn Fabrics is a corporation who doesn't care....

Coming to you from Taylor, Michigan. (Merry Christmas) Jo-Ann's is having a "MEGA" sale. How wonderful!!!!!!!!!!! I just checked my e-mail & found a coupon sent to me from Jo-Ann's. "40 % off any one regular priced item (includes regular & sale priced items) I find the perfect fleece print for my special project. Head to the register. Line is undescribable. "One checker on duty at customer service desk taking care - not only of sales - but returns also. Who cares!!!!! I'm getting 50% off as a sale price "&" an additional 40% with my coupon. "MY TURN AT LAST" after only about a 25 minute wait. "SORRY LADY" - you can't use this coupon with a sale priced item - it was a misprint by Jo-Ann. You can only use it with a regular priced item. Welllllllllll! I decided to get one regular priced item - after all - I'll still get 40% off. Get to the checkout line again. Line is now twice as long as it was. The one checker on duty has just called for another checker to back her up. She shows up after about 5 minutes. Takes another few minutes to open her register. "May I help the next in line she says" Customer has little brown gift bags with rope handles (Aaaaawwwwww) How cute they are. "THEY WON'T SCAN!!!!!" "REALLY?" "NO!!!!!" "REALLY???????" Five minutes later - little bags get scanned. Finally my sanity kicks in & I leave the line - find someone on the floor - & ask to speak to the manager. I show her the coupon & explain what has just taken place. She says " I put a note on the front door about those coupons - didn't you see it???? I told her I wasn't in the habit of standing in the cold reading all the door postings - You know the ones - (Help Wanted) (Store Hours) (BIG SALE) I told her that I felt that I had a right as a consumer to bring this complaint to her attention - her response - & I quote "And I have the right as the store manager to tell you that I posted a note on the front door - that's the best I can do" After reading all the previous posts - I'm inclined to believe that these people are being trained to act this way. I agree with Un-Happy Debbie - I had to give a 1 star rating because Zero was not an option!!!!! Merry Christmas to all & to all - (Shop at Hobby Lobby!!!!!!)

I had the number deal happen to me .I was so p.oed I left over $200 worth of goods and went home and bought what I needed on ebay from a site in China. I dont like doing that ,but Joanne thinks people will just bend over and take it because it is the only store one can walk into. I feel a conglomorate coming on JoAnne then you will be standing next to K-mart. I find the people hit and miss . I think they are over whelmed let alone overworked and understaffed. I have been trying to buy a coupon book for over two years..........always out! I just purhased a dress form and need the next size up because although I like it it gets wonkey when adjusted to my size. I have been told many times by the employees that when the dress forms go on sale Joanne only sends one and it is almost always a small {its really small}. I am hoping I will be able to call this phone number and have the one I need shipped the store location to swap them. I love the items there they are not very low priced at all so why can they not expand the size of the store and hire a staff.The dollar store is better run. I hope this helps ,but if offense is taken remember "never ask a question you dont want to hear the answer to" Good luck! We still luv ya! Oh yeah, stop blocking the fire exits with merchandise when its closing time.

Was given a cake decorating class for my birthday - showed up with all the supplies and pre made cake only to be told by the manager that the class was canceled and sorry they never called to tell me. It was very unprofessional! They wanted to give me a gift card for the class and I said I wasn't shopping there again and I wanted my money. After about 20 minutes of figuring it out, I did finally leave with my cash in hand! Very frustrating!!!

I went to the joann fabrics store in north olmsted, ohio. My experience was horrible!!!!!! Lines are rediculous and only 2 cashiers. The only register girl that was fast and quick and had amazing customer service was a cashier named brittni. I understand now that she no longer works there. But the manager was very rude I believe her name was kathy and she did not seem happy about her job at all or even want to deal with us customers at all. I also want to give credit to the lady back in quiliting her name was cecilia. She was great. I spend a lot of money at joanns and now I will definatley will NEVER come back to joanns. People are rude and unproffesional! Sad to see the good people leave a place but I understand its bad managment.