Jo-Ann Fabrics Corporate Office & Headquarters

October 11, 2012 Date of visit: 10/10/2012, Time of visit: approx.12:30 - 1:30 In Plymouth Massachusetts you have a very nice store, in appearance. Everything is neat and clean and well stocked. I did appreciate that you had a public restroom and it was nice and clean as well. However, my opinion is that a store should make their customers number one in importance. I was in the store with two friends, a good half hour or more. There were one or two other customers in the store. Not once did anyone ask if we needed help. Granted, I like to look and browse, but sometimes I really appreciate help from a clerk. I was looking for seven coordinating fabrics to make a table runner. This past summer I was in a fabric store in Stewart, Alaska. They bent over backwards to select good color combinations. You can believe I am anxious to go back to that store. However, NO ONE in your store asked if I needed assistance. You have so many beautiful fabrics and colors it’s very difficult to decide what I want. When I tried to pick a bolt of fabric, they are packed so tight you can hardly get one out. It was almost enough to give up on my selection. Then when I finally decide what I want and go to the cutting table... there were three clerks standing there visiting. I stood there about 10 minutes waiting. Finally the clerk said to me, “Where is your number?” My response was, “ I didn’t think I needed one. I am the only one here.” The clerk responded by saying, “You never know when we have a rush.” She was very slow in cutting fabric and her scissors were very dull. When we commented on the dull scissors, her reply was, “ Some fabric is hard to cut.” Finally, I have the fabric and am ready to check out. We go to the register. AGAIN, three clerks are visiting at the counter. They make no attempt to help. After waiting 10 to 15 minutes, I decided I wouldn’t shop at this store again. My friends had purchases to make as well. I laid my fabrics down and we left. No one offered to help us as we left.

Was at your store in Allen Park Mi yesterday to purchase some material. The line was 30 to 40 long for the cutting table. Two ladies were helping customers. A third lady was cutting remdents and when asked if that is important more than helping the customer she said it was very important, she was the manager on that shift. After she finished her cutting she just walked away. I have been manager all my career and I know that the customer are more important than scrap material. I was in line for atleast an hour. Very POOR service.

Hi i have always had good experiences at Jo Ann Fabrics. Here is their mission to the public. Mission To spark the creativity that lives in every person. Vision To be the best fabric and craft retail brand - for our customers, our Team Members, our communities and our investors. Values Be innovative. Learn constantly. Act courageously. Foster creativity. Seek understanding. Practice patience. Help others. Give back. Demonstrate integrity. Be responsible. Promote efficiency. Create value. Be gracious. Listen thoughtfully. speak carefully. Appreciate diversity. Welcome change. Practice teamwork. Encourage curiosity. Be enthusiastic. I am sure there will be a few rotten apples in every bunch but maybe instead of being reactive to a bad situation you can see that maybe they were having a bad day, or something and give it another shot.

The Mesa Az store has some rude workers including the Manager on duty today. I bought some fabric two days ago that litterly fell apart when I tried to make a baby blanket. I took it back today and tried to exchange it and was told No because it had been cut,it was cut to tie and thats when it fell apart.The old bag that cut it 2 days ago would not even listen or let me explain the problem, What a BITCH I asked for a manager and when I did she once agin copped an attitue and left the area and went to the manager on duty and told her how I called her a name which I didnt but was having a conversation with a friend she over heard, so the manager comes out and had to have the Power at 19 years old that wouldnt let me explain or anything. I have left a message with corporate filed a complaint with BBB and plan on telling everyone on Facebook not to shop there or go there and not by a thing just let the manager know that customers do COME FIRST...After going on here and reading all the bad reviews I now GET IT...They will hire and let anyone be a manager as long as they can talk broken english and be E verified...they dont give A Crap about customer service..so everyone that reads this DONT SHOP AT JOANNNS IN MESA ARIZONA AT RIVERVIEW..YOU WILL GET A BAD BAD EXPERIENCE....IF CORPORATE DOESNT GIVE ME A REFUND THEY WILL BE TAKEN TO SMALL CLAIMS COURT..LETS SEE HOW THEY LIKE THAT.... THIS SHOULD BE NO NO NO STARS

This is the 3rd day, which is PAST their 48 hour promise to call back, that I have been waiting for a phone call regarding a return that I made over 2 weeks ago. So far, I've had promises from everyone from their FB page to corporate saying they would call back and yet no one ever does. I returned the merchandise to their store over two weeks ago on 9/4/12. Prior to going into the store, I called the store manager who assured me the return would not be a problem and that they would put it on a gift card since I did not have my receipt. Once I got to the store, the refund was more than they were "allowed" to put on a gift card, so they said they'd issue a corporate check, which never showed up. We tried talking to the store manager, but she said there was nothing she could do. She refused to give us the district manager's number or email. She gave us an 800 number that we've been calling for three days with no answer. Then they gave us corporate numbers, but those are voicemail too with no answer back. We haven't gotten a call back in three days and no one will tell us anything. So we asked the store manager to just give us the merchandise back and we'd cancel the refund. She refused that too. So now I cannot get my refund, nor will they just give me back the merchandise. This is a return for over $200. They have just stolen $200 and will not even return my calls. I will not shop here again as now I must spend days filing complaints with the Better Business Bureau and the Consumer Protection Agency.

When the Louisville store opened on Shelbyville Road I was so excited; however, the store has rapidly deteriorated. It is disheveled, disorganized and the shelves are either empty or items clog aisles. In addition, one of your store managers, Dwayne (sp?), is rude to employees and customers. Did he attend the Bobby Knight school of motivation? One day while shopping, I overheard him speaking (scolding/public humiliating) to an employee and it sealed the deal. I will not endorse a company that demoralizes their employee's or allows this type of treatment. It’s one thing to have a disorganized store, but to humiliate people? Shame on you Jo-Ann Fabrics to allowing such poor management! Michaels now receives 100% of my business and I have encouraged my crafting friends to do the same.

I was in the local store today with the intention of using some of my 50% off coupons on some Red Heart sport yarn. I make at least 26 afghans annually and because I donate them or give them as gifts I always wait for the coupons. I checked both sale books and found that the yarn that I needed was not on sale, so proceeded to purchase all that I needed to complete my project. When I got to the local store they had a sale sign on the yarn! .39 off! I drew the sales clerk attention to the fact that this was not advertised and was told that there was nothing she could do. She also checked the flyers and agreed that this was odd. I did purchase 5 skeins of yarn @ 2.50 each because I needed to finish my project. I feel that a manager could have overrode that sale and given me the 50% off on each skein. As a result I paid $2.50 per skein rather than the $1.40 that I should have paid. $1.10 x 5= $5.50 more than I should have paid. A certificate from the corporate office for a store credit of $5.50 would insure that I continue to be a customer. Otherwise, Michael's, here I come. Thank you for your time and consideration to this matter.

I went to the JoAnn's store in Brookfield, CT this afternoon armed with a bunch of 50%off coupons from the current flyer and planning to purchase some fabric to make a clown costume for my grandchild. There were sales signs all over the store...30% off, etc, but the three large polka dot and striped fabrics I chose had no sales sign, and I LOOKED for one. I bought a couple of other items and went to the checkout and my total came to around $30 instead of the $14 to $15 I had calculated it would be (using the coupons). When I checked the register tape I saw the coupons had not been applied and pointed this out to the cashier. She then told me "all of those fabrics were "on Sale" and the coupons wouldn't apply. I said "there was no sale sign" but she insisted she was right. So I left everything and went in search of the manager. "Kim" who obligingly went with me to check that there actually was NO sign posted but she politely said she couldn't do anything about changing the prices....that was all "Corporate's Decision". AND the store manager in charge wasn't in the store at all. This is the second time I have encountered the exact same problem in that store. Many stores have a policy that if a customer is overcharged, a sign is missing or wrong, the store is at fault and they try to compensate to keep their customers happy (and returning). Since it's Sunday I cannot call "Corporate" but I sure will in the morning.

Am I surprised to learn; this is just a vent page for Joann's customer. Corporate doesn't even care. I kept looking for a good review. I couldn't find one.

I can not believe the customer service I recieved while shopping in Modesto, CA. I entered the quilt contest for 2012 and received a $10.00 prize. I was very excited. I am a traveling RN and take my sewing machine with me every place I go. I am now stationed in Modesto, Ca. I needed some more fabric for a project I have been working on and was very happy that they had it. The gal at the cutting counter was wonderful. However, when I went to check out the gal was ruid and actually accused me of making up the ticket and then she refused to let me use my quilters club discount. I love the Joanns in Yuma, AZ even though it is small, but I will never go to that store again. I can not believe how I was treated.

I promise to tell everyone I know about the horrible customer experience that I had at Jo-Ann Fabrics on 9/12/12 in Edina, MN. My sister and I went in to buy some fleece. She asked for two yards to be cut in one yard sections. The employee, CJ, told us that they could not accommodate the request because they were "so busy". My sister and I looked around to see one customer in line. Three employees were working at the cutting station. We had waited about ten minutes or less to have our fabrics cut. As we continued to listen to CJ ramble on and on about why she would not assist us in the way we asked, we looked over to the customer standing next to us who was having some fleece cut to her specifications!! When we pointed this out, CJ belittled the employee who was assisting her customer, telling her that she is not supposed to do that! We walked away from the cutting table just to have the customer come up to us and say that what happened to us was BS, she shops at the store ALL THE TIME and that she always has yards cut to her specifications. To say that I am disappointed in the staff is an understatement and the manager was a complete joke, continuing to embarrass and belittle the employee who was HELPING THE CUSTOMER!!!!! I will never spend my hard-earned money at a place that treats it's employees and customers the way that I was treated in Jo-Ann Fabrics in Edina. From what I can see on this message board, I am not alone. Sad.

Poor corporate vision. These jo-ann stores will soon be going by the wayside due to employee relations, customer relations, hard working employees that are under deserved and under paid. Absolutely filthy bathrooms and dust everywhere in the isles. A girl that works there told me they wont give her more than 8 hours a week and just got her hours cut. She is trying to raise a child. Just by getting her job she had lost benefits from the state of texas to even survive.What a horrible way to try to run a business. I will never shop there and will pass along that to everyone I know.

I am a key holder/manager at Simi valley california. More promotion in the talks. I happen to come across this and find it amusing. We employees work extremely hard, we have to due to be understaffed at the busiest time of year where we are reserving all are up coming holiday items!! Although I will not argue against the comments on here because I'm afraid that most are true. I've experienced at times only have myself and two other employees working, sometime 2!!! Insaine!!!! But it's because we are always cutting back in hours because the store itsself isn't making enought! And people keep stealing from us!!! Letierally we even chained are shopping carts up to "prevent" them being taken! We are loosing so much customers due to it. But if you return it you get you quarter you put in it back when done using. But still! I can honestly go on and on but at the end of the day I honestly love working there. I have good customers I see weekly. The crew is small but we all have a sense of humor and we are a crew that likes to Joke around. But we still work hard. With the new remodel and new store team leader we all have come a long way. We may have a few grummpy employees but you can't blame them they have worked there for sooooooo long! And not all the stores are the same. Like mine we actually care and try and make every customer that walks through the doors happy and that's all thatcounts. Well along with proper pay hours and respect but that's all. Well that's all Hope y'all come visit my store! It's awesome :)

After reading previous posts of how Joanns run their business I have been asking myself why I continue to go there when I get aggravated each time. They need more competition. I will be spending more money at Hobby Lobby or driving a further distance to Hancock Fabrics or our other local fabric stores. After all some of these other places are now accepting Joann coupons...Corporate might want to rethink how many nice new bigger buildings they are putting up if their coupons and sales are only going to alienate people. Joann coupons and specials are very misleading.

My experience is not the lack of employees--it's their attitude! They are NOT customer focused. They act as if they are trained to be uncooperative and less than friendly. After looking at this site I see I'm not the only one.

Brandywine Md store customer unfriendly!! Understaffed. Stood 20 minutes to have no one unlock paint cabinet to purchase a can of spray paint. Consistently not helpful and long lines

I came in to purchase a brand new sewing machine at one of your north Austin Texas locations. I wanted to make a serious investment that I could grown into. I needed help selecting a model as sewing machines have changed quite a bit since junior high, roughly 25 years ago. I asked an employee about smocking fabric. She gave me a rudely dismissive look and told me to look it up on YouTube and walked away. I stood there dumbfounded and waited patiently for her to return. Perhaps I worded my question wrong. She saw me waiting and blatantly avoided coming over, but I continued to wait. She looked at me and blurted out from across the masses of sewing machines, "Did you need something?". Why yes, I still wanted to walk out with a new sewing machine and would like a guided suggestion as to what was appropriate for what I wanted to do. She ignored me and carried on to another customer. I was insulted and frankly hurt. I came in excited to start sewing again and marveled at all of the fabrics and now, I found myself leaving with nothing and a little discouraged from ever coming back. In fact, I will find elsewhere to shop and make sure this story is heard at least once on every site I can find. It's sad, but I would much rather my friends not have to deal with that kind of attitude.

Rating actually is ZERO! This is for customer service at JoAnn's Telegraph & Eureka Store in Taylor, Michigan. I have been a long term customer since I was sewing in my teens. I have spent thousands of dollars per year here === but NOT NO MORE!!!! I have had it with their LACK of customer service. Mollie (gray hair in her 50's?) RUDE and ABNONXIOUS - how dare you treat me with such disrespect as I was checking out with only 4 items - 2 threads, 10 yds of cut lace, and a quilting tool. Oh, you don't like my using JoAnn coupons???? Accuse me of stealing them from the store? How DARE YOU! Then you YELL at me in front of other customers. And when I ask to speak to Mgr, Susan, you tell me you're the Mgr. Your not, Susan is. You and Kim at the cutting counter, who would rather put away fabric and ignore me as a customer - should be FIRED!!!!! SHAME ON ALL OF YOU!

I am a past employee of JoAnns and am still owed an expense check since April. Why does it take so long to get paid? I don't think if this was a reversed situation Joanns would wait this long for their money. When is Corp going to wake up and realize how unhappy their employes are?

I don't know what is going on with your corporation, but you don't have a very good reputation in the Clarksville, Indiana area (47129). I shop for fabric a lot because I joined a quilt guild and am doing quilts for Tornado victims in Henryville, In. I always hear complaints about the store here, but Saturday 8/18/12 there were 6 distinct customers that walked out stating they didn't know why anyone would shop there because the personnel were rude, Each one stated they couldn't figure out how you stay in business. I have to admit I agree. Now you've sent out fliers that are outdated prior to anyone receiving them. The flier with the scratch off where there were most 50% but a couple of 60% off coupons arrived 8/21/12 when they were expired on 8/19/12. You not only waste a flier and coupon, you alienate your supposed "preferred customers" by doing that. I will not be surprised if you don't lose a lot. You lost my mother Leila Baxter already, and I'm making an announcement Thursday, 8/23/12 regarding this to our 75 members. I don't know that it is, but it sure seems like false advertising to me. Don't waste their time by sending them crap they can't use. These ladies spend a lot on fabric as they are all addicted Tto it and helping others. They need coupons they can use. Sincerely, Vicky L. Payton RB, BSN, Quilter Member of Sew 'N Tell Quilt Guild