Jo-Ann Fabrics Corporate Office & Headquarters

Everyone at Joanns at Knoxville Tn has always been more than helpful..maybe it's the South, but I believe they like what they do. I had someone help me (without luck) look for a Sumptuous yarn and call other stores on my behalf, but no luck. Is there any way I could find Sensations Sumptuous #2130 at any store in the country? My 35 year old son has cancer and I am 1/2 way through a prayer shawl / wrap for him and ran out. I am using the big 50 sticks and didn't figure it out, and hate to take it apart as it is so soft and comfy. Thank you. Caroline therissers@charter.net

Why can't I ever complete a purchase online? I keep getting an error message saying "input a valid credit card number." It doesn't matter which cards I input, the same thing happens. I end up having to call and place my order. I'd like to order online during off hours, please. This has happened to me for years, through two different computers. So I know it's not my computer and I know it's not my credit cards. What gives?

We were visiting your Oregon City, Or., Fabric Store and we wanted to compliment a young lady named Darcy. She greeted us when we came in, asked if she could help us find anything, and, when we had questions on some products, she was able to give us detailed information as to the difference and even showed us on the boxes. It is very usual to find individuals that are that intelligent about the products & services, and yet also friendly and always working. It's nice to hear even if you were not the one getting the assistance. You are lucky to have a lady of her caliber in your employ. We live in San Diego, Ca, and were at your Poway store 2 days in a row, yesterday and today. A young lady named B. T., I think-B for Beth, was assisting others at the cutting table and then at the register she helped us both days. She also was llight hearted, friendly and knowledgeable, which we greatly appreciated. Just thought you might like to know about these 2 outstanding individuals. Sincerely, Marvin & Sharon Currier

I LOOKING FOR JOB. ATTHE jOAN'S FABRIC BECOUSE i KNOW hOW SOW AND HOW CUT ALSO i WOULD LIKE TO OR WHAT TO MAKE,CLOTHES,AND i AM GOOD SALES PERSON.AND I HAVE ALTERATION BUSNESS AT HOME.SO I GAVE TO APPLECATION AT THE STORE. ALLTOWN WHITHELL STORE. ANNE MCCABE 427N29 ST ALLENTOWN PA 18104 MY CELLPHONE IS 6107048511. THANKYOU.

I am in line at the Laguna Hills store and there is one associate cutting and 9 people in line.

I am a frequent customer of Jo-ann's fabric and today I had such terrible customer service I will never return. I waited 5 minutes for the girl at the cutting counter to look at pictures of her friend, while chatting with her friend. At that point no line behind me. I asked her for help finding misplaced fabric giving her the codes and all. She then sent me back to the same area to look again with no person to assist me. After looking for ten minutes with no luck I chose another fabric. When I returned to the counter there was a line at the second (new) person at the counter so I went behind the customer with the girl who originally "helped" me, she did have the other fabric I left with her the first time I waited. When she was done with that customer she took a woman from the other line with a shopping cart of fabric to be cut. I only had two things to be cut, not to mention this was the second time I waited. I am appalled in this economy that customer service is so poor. Jo-ann's lost my business forever.

I live in Sarasota and have been shopping at JoAnn Fabrics for years. Not again at this store ! I spoke with a manager ( Amanda ) about 3 defective grommets out of a package of 8 and was told I had to bring the entire package back in order to exchange them. I explained that the other 5 were already locked in the drapes and could not be removed. She said there was nothing she could do. I had spent over $250.00 the week before for fabric. This happened in front of a long line of customers. The waiting ladies then began comparing complaints about this store. They said it would be worth the drive to go to Bradenton to shop. I think this manager needs a customer service training class. I realize behavior comes from the top and would appreciate you addressing this problem. Bobbie

I will never shop at Jo Ann Fabrics again! Every time I go there seems to be something that they won't or don't allow. The sale items are so confusing that the workers never know what they are doing. Today I purchased fleece. It was the exact price point that was supposedly on sale. I wasn't given the sales price. When I went back to tell them and carried the advertisement, they refused to give me the sales price. They stated that it was nursery fabric. There was a picture of nursery fabric on the advertisement. I asked why and was pushed off on other clerks. It was plainly in the newspaper and what I got was at least $4.00 per yard more expensive than Hancocks. I will stop sewing before I will enter that store again. They have ripped me off for the last time. I was excited when they came to my town. Now, I will be glad when they are run out of business.

On July 14, 2011, I did a return NO receipt at the El Cerrito, CA store. The original purchase consisted of 4-5 purchases and I couldn't find the receipts. I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal. The refund consisted of 32 items and the refund amount equaled $234.26. I was told by the manager, HILDA, that due to the amount of the refund, they couldn't give me cash or store credit and that it would have to come from corporate. In addition, the return receipt states,"your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks". It is the end of August & I still don’t have my refund. I have called corporate SEVEN times. Emailed twice and no response. I am not going to play nice anymore. I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit.

You all need to realize that joanns corporate offices do not read these sites. If you want any results, you need to go to joann.com and email any complaints you have directly to them, or call the number listed on page one of this thread. Remember, most of the problems you encounter happen because corporate wont give more allowance on payroll to their stores and managers are threatened with losing their jobs if they overspend. Have a little patience and sympathy for those of us who deal with corporate on a daily basis.

So here it goes, You all are rating the stores and their employees, well let's rate the customers! You walk into your local Joann's like you are the most important person there. You constantly interupt employees while they are helping other customers. You ask employees the stupidest questions."Where is that thing you use to make that thing?, Who can i get to hem my clothes?, How do you glue two peices off paper together without using glue? Can't you just change the price? You dont sell this product here, can you order for me?" You want coupons but don't want to sign up or print them off the computer. You use the bathrooms and shit all over them and leave it. You want to return stuff without a reciept for full price. FYI other stores sell some of the stuff they have or had that is now discountinued, how do they know without a reciept that it came from their store. Not to mention the way the cutomers talk to the employees, like they are stupid and can not add 2+2. Excuse me, would you like a loved one talked to like they are a piece of shit. You dont have to yell or swear at them because they are following corporate policies. Customers don't exactly treat the people in Joann's very nice, yet they want the employees to bend over and kiss thier asses. Management do not back up employees following policies because they are afraid of getting yelled at by corparate, so management will break policies, while the employee is standing there and the customer looks at them like they are stupid. But if an employee breaks policies they can be written up or fired. And you all wonder why they are "rude and unhelpful."

I shop at Joannes all the time and I'm just tired of the terrible service. No one in the store cares about anything including their jobs. This is how it is all the time in there. Today I was going to purchase 24 yards of $15.00 a yard fabric and I walked out. The only person cutting said I'm sorry we have no one to help you all, the line was over 7 people deep. There was one person at the cash register doing nothing! I told her there was a huge line and she said I can't leave and the manager was on a conferece call. The irony of that is corporate was probably pushing for the store to make a bigger profit. I realize the importance to communicate but maybe management needs to have their meetings from 8-9 am so they can help on the floor. There are solutions and in this economy I can't believe anyone or any business is willing to turn away customers. I called corporate about this issue and said we can let district know but otherwise our hands are tied. Wow! I can't believe even corporate doesn't have good moral! I hope someone reads this and uses it proactively! Shame not to keep the customers you have it is harder to get new ones then retain the old!

I was in the fort myers Florida store on August 8, 2011. The ceiling was leaking and I slipped and fell. I had to ask the store supervisor if I could fill out an accident report. He acted like I was from mars. I filled it out. I really expected some follow up on the store's part, but nothing. I thought that was rude. I mean I fell hard I have a really severe bruise on my knee, and I was completely soaked from the huge puddle that I fell in.

Monday August 8th we went to the Brandon FL store. I had a coupon for 50% off fabric. We live in a old condo without much insulation and all ceiling to floor junk windows on one end. We don't have money to replace them and were looking for the best way to help the heat when air runs all the time. We have blinds that are not much help. I noticed you had 50% off drapery fabric for fabric as low as $16.99. I looked at all of the bolts. There are prices on the end of each fabric pole. I looked at them all and back towards the end of the rows I found one I loved enough to buy 8 or 9 yards. When I went to check out the price was too much so I questioned the sale and found the fabric was twice the amount on the stand at the end of the pole. My husband walked back and found tucked under the fabric a pinned on tag with a price over $35.00 a yard. He looked at several other bolts and the price pinned on the fabric was different then the price on the display with the fabric holding pole. I left the fabric because to be honest for that price I can buy vertical blinds. How misleading is that? While I have you we have a huge area developing a million sq ft mall on 301 and Big Bend Apollo Beach FL area. A good place for your store so we don't have to drive to Brandon area. 1000 Apollo Beach Blvd #204 Apollo Beach FL 33572 kettlerbrttybob@juno.com

I live less than a mile from one JoAnn's but instead drive almost several miles to another location because the service and condition of the store closest to me is so bad. There is never more than 2 or 3 of yards of fabric on any bolt, the fabric is often dirty so you have to examine every inch of it (both sides) as its laid out on the cutting table and you wait forever in line at both the cutting table and checkout. It's hot in the store and they have about half of the ceiling lights turned off so you can barely see the merchandise. When I asked a question of the employee cutting my fabric about whether I should use a heavy duty thread for my project, she told me she doesn't know how to sew. On the other hand, the store that I now go to is clean, bright, well-stocked, well-staffed and the employees know how to sew. It's too bad, because I would like to use the store in my own neighborhood, but just can't.

I went to Joanne's Fabrics on Two Notch Road to purchase some fabric for a costume that I am designing, from the start, The "Customer Service" was HORRIBLE! I entered the store and walked up to the service counter to ask a question about a fabric, two employees were gossiping about another employee. I waited patiently for them to aknowlege me standing there with the fabric in my hand. Finally, One girl/woman walked off. Nita was still standing there, as I asked her for help with a fabric she gave me a blank stare and told me "I have no clue" Excuse me, but....You are working in a fabric store and can't help me with a question about fabric, sure you may not know everything about it but, at the very lease, you can point me in the direction of someone who does. To make matters worse, Nita was talking to another employee of Joanne's in front of another customer that she was "helping" at the time, I overheard, the customer tell Nita, "If you don't feel like cutting the fabric, you can just throw it all in my bag!" Question: Why would this customer say a thing like this, Unless Nita gave her the same treatment that she gave me. Sucking her teeth, Rolling her eyes as If WE-The Customers were aggravating her or stopping her gossiping session with another employee. Last...My daughter was a little irritable, from the heat today and she was crying, Nita told another customer.."I'm going to have my children under control and they are not going to be screaming in stores!" I imeadiatly asked her Excuss me..Are you making reference to me? She replied "No someone that was here earlier." Either way, It was Rude and Unprofessional to talk about current or past customers in front of another. Not to mention how NO ONE was in the store actually working on August 10, 2011 3:15 p.m. Needless to say I went to Hobby Lobby and I will NEVER shop in JOANNE's again and also I Will encourge ALL of my friends and family to do the same. Corporate Please go back through the BASICS with your employees...CUSTOMER SERVICE 101! This is essential if you want to try and keep customers and NOT LOOSE ANYMORE!

I work at JoAnns and the hours are rediculous! I was told when I started I would have to take the 10 hours a week I was given that they had too many people and we would all have weeks we didnt get many hours. Well since the day I started I have never gotten more hours. And when I did get more hours then someone it is because they were sick or on vacation. There is so much complaining about customers when they come in the store and also about other employees. We keep hiring new people to make up for hours needing to be scheduled but yet there are people like me who are a single parent only getting 10 hours a week. Also our equipment is so old and doesnt work half the time! I really wish I could find another job and quick!

i when in to the new store in gainesville ga. i was going to purchace something was going to use my debt card the machine wouldnt take it.i told the cashier that i had a lot of money on the card an she didnt care. so i just left all of my stuff there an the cashier didnt care one way or another.so i would get your debt machine checked out.i put the right pin number in the.an the cashier never did care if i bought my stuff or no.so you just may have lost a custmore. maynt be back to that store at all. delita

i when in your new store in gainesville ga. today.i was going to buy some stuff was going to use my debt card an the machine wouldnt take it.i but in the right pin number an everthing.and the cashier didnt care if i bought my stuff or not.so i just left it all their u need to fix or look in to your debt readers.cause i maynt be back in that store i have a lot of money on that card.an the cashier didnt care weather i got my stuff or not. delita

I shopped the store in Evansville Indiana today. I know thwt the floor layouts come down from the corperate offices but what were you thinking? In the scrapbooking isles are way too narrow If a person is handicapped they are not able to get down the isles without hitting something on the sides. No room to pass someone else in the isles. I know if you have more product you make more $$$ and I figure thats the bottom line. So my guess you folks don't read these comments. I drive over an hour to shop at this store. You need to live this nightmare before you think you're right in setting the isles like that What were you thinking?????