Jo-Ann Fabrics Corporate Office & Headquarters

Please expand our Albany, Georgia store. This is the smallest Jo Ann's I've ever seen and so old! It's a two hour drive to Columbus, GA to a larger one and other quilt shops and another 1 1/2 hrs going East to a quilt shop. Yes, we have Hobby Lobby here, but Jo Ann's is missing out on so much money due to having limited fabric and small classes they can not hold! What do we need to get a larger store here??

Bad business decision to use TeleCheck. On 5/27/11 I paid for $22.84 in products with a check. The check was denied "on information provided to us from TeleCheck." After calls to TeleCheck I was advised it was denied because I had not written a check to Jo-Ann in 365+ days. No other reason as my credit, etc. is great. I was shocked and embarrassed when it happened. Jo-Ann's staff was very courteous, but could not do anything. As I frequently write checks, I can no longer use Jo-Ann. Jo-Ann should check out all the complaints about TeleCheck through Consumer Affairs and "Pissed Consumers". Hopefully they will reconsider using TeleCheck before you continue to loose customers. '

I was at your new Jo Anne's Store in Memphis on Winchester Rd. I was informed that I needed to buy 4" of a fabric for a sample and could not have 1" or two" or a small piece. This may seem like nothing to you, but I considered that I being taken. The sales lady could not tell me why it had to be 4". As far as she knew, it was not any harder to cut 2" than 4". She was nice, but was following rules for which she knew no reason. The only reason I can see is that you make more money that way. I can go to Hancock's Fabrics and they give me samples for free. I consider your tactics extremely unfriendly to customers, and very greedy. Your corporation is going the way of all big stores, very greedy and unfriendly and impersonal. I left without purchasing the samples and will not purchase the material or shop in your store. I was so looking forward to having a Jo Anne's here as I was familiar with them when I lived in Ohio. However, I will happily do without. I do not support stores that cater only to themselves. You can come up with a million reasons why you have to cut 4", but I believe anything but greed. Geesh, whatever happened to customer friendliness. It's went away with the 19th Century went greed took over.

To Barb: This is the first time in my life that I have complained about a fabric store. The complaint that I just submitted a few minutes ago was minor but was related to the major new trend of greedy corporations that don't know how to give good customer service anymore, and don't take the time to train their employees to know why they do anything. I do believe what people write here, Barb. I DID worked retail for years, and it used to be the customer was always right, even if they weren't. Now the policy is the customer is always wrong, even if they aren't. I know what good customer service looks like, and the posts here indicate that too many of Jo Anne's stores have placed customer service at the bottom. Typical trend for today's businesses. They get the most business they can with the least effort. The only way it will change will be if it affects Jo Anne's pocket. Fortunately we have a choice and can chop at several other stores instead.

I live right around the corner from Jo-Ann Fabrics in North Little Rock, Arkansas, (store is on JFK BLVD.) I am in there alot because I love to sew and reupholster in my spare time. I'm afraid to say how much money I spend in that store. I don't complain about the long waiting to check out because it is a busy store with very few employees and I do love the merchandise. However, on Saturday, May 7, 2011 around 5:30pm, (the day before Mother's Day) I went there to purchase fabric and a few other things for my next project. While I was there I bought a pair of slippers to give my mom on Mother's Day. They were sized S,M,L, and I wasn't sure which size to get. The young female clerk was very sweet and said I could exchange them, if needed. The slippers were too small, but so cute, so I decided to exchange them for a larger size AND buy two more pairs for my daughters. I went back the next day, Sunday around 3:30pm. (less than 24 hours since my purchase) When I arrived at the store, there was a man standing at the door smoking a cigarette. He didn't smile, speak, or even acknowledge that I went into the store. (this was the store manager) I met the same sales clerk I bought the shoes from. She said only the manager could do an exchange and called for him on a walkie-talkie, or something like that. After waiting 20 plus minutes, he finally came inside. He never made eye contact or even so much as smiled at me. He was as cold as ice, rude and seemed angry that I interrupted him. I was the only customer in the store. He refused to give me the full credit for the shoes and it was apparent he enjoyed his "authoritative position." He was deducting over $2.00 from my purchase price and would not answer me when I questioned him. I left with the same shoes I came in with. The next morning I called the store and spoke with the female manager, who was very apologetic and allowed me to exchange the shoes. I WILL NEVER BUY ANOTHER THING FROM JO-ANN FABRICS IF HE IS STILL THERE. I have not been back and probably never will. Very inconvenient, since now I drive 8 miles to buy at Hancock Fabrics (great products / friendly service.)

Every single time I go into the St. Peters MO location it takes ages to check out, employees are rude or just indifferent, signage is incorrect, and it's an all around pain in the ass. I stopped shopping at the old store for all the same reasons, but when the new store opened I thought I'd try again. That was obviously a mistake. I will never set foot in a Joann store again. There're must be some major problem with upper management because it's impossible that so many individual employees could be so terrible at their jobs without some guidance.

After viewing the other coments about Jo-Ann's Fabrics I see why I am so upset. Looks like Jo-Ann does not care about their customers. I was shopping in the Yakima. Wa store today, May 15 2011. It had been the 4th time I had tried to use a coupon in the past couple of months. It was 60% off. When I got my fabric cut I told the clerk how excited I was to be able to get it at 60% off as I needed 6 1/2 yards to cover an organ for out church. She is a nice lady as I have delt with her many times. Her name is Stella. When I got to the counter to pay once again they clerk said the coupon would not be good for that purchase. That was the 4th time that had happened to me in recent months. It seams that your coupons have so many restrictions that nothing is OK. I gave the clerk the fabric and told her to keep it & I would never shop at Ho-Ann's again. And I won't!!

To purchase special order fabrics, your customers must pay in full up front plus shipping fees, then come back in up to a month later to pick up the product. If your customer doesn't come in within 90 days after notification that the order is ready for pick-up, your policy states that the store can then resell that order in the store to another customer. That's pretty ballsy, especially since your customer who placed the order in actuality just gave you a loan of whatever the original purchase price was for the period they had to wait to pick up the order. Then your policy states you can steal from that same customer if they don't pick up the order on your time schedule. At the very least this is very poor customer service. Worse case scenario you are committing a crime. Either way, this policy should be changed.

I am an employee at one of the JoAnn stores and I've been watching it get worse. I am blatantly told to 'reel in a sucker' and try to say the right things so a 'guest' will buy more. I am told to sell the expensive museum glass on a framing project without discussing it with the customer. There are an abudance of lies and the idea behind the store is very deceiving. Not to mention I have a Nazi store manager who is a bully. I have witnessed her make the nicest people cry for petty little things. She recently violated my hipaa act and tried to force me to do nothing due to a medical issue I had. I can't say the same for all the stores but this one in particular is evil... and quite frankly I believe it stems from the corporate headquarters.

My mother bought two cricket cardriges for my wife, one was for the cake machine and the other my wife already owned. My mom didn't keep her reciept. She said it shouldn't matter because at every registar in the store a sign is posted that even exchanges can be made without a reciept. When I went to exchange the cartrdiges, the manage said they didn't do exchanges without a reciept. I point straight to the posted sign and asked him about the policy. He said it was corprate policey not to make the exchange. I asked why this contradicted their posted sign, and if the sign was incorrect then why didn't he change the sign. He said he wouldn't change the sign and wasn't going to argue with me walked away. When I told my wife about this, she said she wasn't surprised. She had bought a cardtridge that didn't have the keypad with it. When she tried to exchange it with a reciept, she was told it was an open item and they could exchange it. They passed the buck and said it wasn't their fault, it was the manufacturer's fault and she needed to contact them. This seems like a horrible company to me. I guess my buisness is going to Hobby Lobby or Michaels.

The staten island store on forest ave I the worst! There is never enough help, the shelves are poorly stocked, and as I arrived for a 9am opening on their last sale day, I was informed that and employee was late and we couldn't enter and that it should be on 10 minutes. 30 minutes later, myself and several others are still waiting.

While waiting to have fabric today, another customer interrupted the clerk asking for the location of an item. The clerk left me standing there to help her. (Rather than ask that she wait until that transaction had taken place.) I stated, "How rude..." Another clerk by the name of "Bernadette" approached and asked if I was being helped. I stated that I was not. She said, "Well he's in the back helping a customer." I said, yes, I know and meanwhile left me standing here." She walked away. When I went to pay for my items, the customer who had interrupted the earlier transaction was also there and said, "Guess we'll have to help ourselves. There's no one here." Bernadette then approached and said (pointing at me) "Just ask her. She's been waiting ALL DAY and NO ONE WILL HELP HER!!" She then helped that customer and then passed me off to another cashier saying, "I need to go help someone in the back." This woman hasn't the slightest CLUE about customer service. I certainly hope she doesn't make anything more than MINIMUM WAGE, because otherwise SHE'S BEING OVERPAID.

I have worked for Joann Fabrics for a few years now. When I first started there it was a great store, and other then some slightly immature managers, I thought I had found my dream job! I really thought I would spend the rest of my career there and eventually get myself promoted up from my hiring position(as a shift supervisor) to a store manager at a small scale store within the company(after some years there). Boy was I wrong! As time went on I realized that if you weren't a tough disciplinarian you wouldn't make it far as a manger(and was demoted shortly after this epiphany). As time went on we became more and more corporate, and less customer oriented. Then we started a remodel and they took away the manager and replaced her with the most angry, cruel and corporate controlled puppet I have EVER met in my 15 years of retail! I tried so hard for this women, hoping that if I proved myself by my knowledge of the job and my ability to help in all areas of the store(even technical issues, so we didn't have to call for computer assistance so often),that maybe I would be put back into a supervisory position. Quite the opposite happened. She started out quietly, making the old management personnel feel like they were trying but nothing was good enough. So they all quit. Then it was on to the associates. ANYONE who was even the tiniest bit friendly, or took more then 5 MINUTES to assist a customer was told they "waste too much time" and "weren't being productive". Then she started hiring new people as more and more of the kind women and men that worked there quit. Most of the people she hires DO NOT SEW OR CRAFT! HOW can one work in a Joann store and not know ANYTHING about sewing or crafting. She also pumps all of these people up and gives them 35+ hours a week while people who have been there 2, 5, 10 years maybe get 20(I know of one co-worker who has been at the company for OVER 5 years and barely gets 10 hours a week when she used to get 30+!). I also had to change my availability after being there for over a year and was lectured by the manager about how she can work these hours and she has kids too, and that I needed to figure out how to be a good single parent(BOTH of my parents are deceased, it is JUST me)! The last straw was my DTL getting extremely angry with me because they thought I spoke in a bad way about my manager(It turns out they are as close as REAL friends, my manager is the DTL's pet). A customer overheard me ask my coworkers why we are always being yelled at for not doing a good job, and that I don't understand why she is constantly ranting at us, and called the corporate office on me, which led to the DTL informing me it was not the first time they heard something about me saying disparaging things about this manager, and that this was the last time they had better hear it or I would be fired - AND THEN they asked me how would I be able to take care of my kids if I didn't have a job)! I also want to apologize to EVERY ONE of my customers who EVER caught me on a bad day, or a day I was being yelled at for not answering the phone while I was waiting on them. Or I took 6 minutes with them and got into trouble for it. Or I didn't get the patterns put away and got yelled at for it and they came and asked me a question right after. I LOVE our customers and I am SO SORRY I am not ALLOWED to help them the way I want to. I also want to make mention of the fact that I will NOT quit this job, even though there are only about 5 people left of the original crew I was hired with. Managers come and managers go....Some day I will be vindicated for this horrible experience. And again, to my wonderful loyal customers - I AM SO SORRY AND I LOVE YOU ALL!

To whom it may concern I'm emailing your company asking if you have thought of one of your store's In the Pikeville ky. area? I was in one of your store's in Toledo Ohio on woodvill rd. last week and just loved it. Iam a big crafter in sewing. I thought how nice one of these store would be in our area. We do not have a craft store at all in this area. the only thing we have is what is in our Wal-mart. which is ok, but limted. We do have alot of crafters in this area. We have to go out of town or online to get what we need. which is sad. Pikeville is growing by leaps an bounds have new stores and restraunt going up but no craft store. A Jo-ann fabric in this area would do great!!! Not only would it benefit us but it would the other county's around us.So please I ask to check out our area for your next store. You may email me back at tduty1953@att.net. Thank you -- Teresa Justice

I guess you have discovered a way to make comments on this page LOOK like they aren't as bad as they are. AT LEAST TWO are marked with 5 stars when they are gosh-awful complaints. Nice going--if no one reads them, you come off looking not so bad. Good technique if it works.

JoAnn Fabrics is starting to go down the toilet. I used to love to go there but now I hate it, the service has deteriorated so much it's a shame. You have to wait in a fabric cutting line for 30 minutes, before you even hit the register line with a guaranteed 15-20 minute wait! Everyone out there needs to start speaking up to the employees to complain about this. They have to staff properly. And don't even tell me it's because of the economy that they cut back staff. JoAnn's is one of the few stores thats always filled with people, and always has a line. They are keeping more profit for themselves by reducing staff. Clearly they DO NOT VALUE THEIR CUSTOMERS and they don't care if we have to wait forever at the cutting line, or the register line. I encourage you to rise up and everytime you have to wait more than a few minutes for any line, make them aware that this is unacceptable. We will only get better service when we start to demand it!

HANDICAP ABUSE.. i went to the Bell RD. AND 83RD AVE. STORE IN WEST PHOENIX. today wed.april 27..WHEN I WENT TO CHECK OUT...THE 1ST CASHIER WHO HAD NO ONE IN LINE SAID DO YOU HAVE A RETURN ? i said no i want to pay for MY item..she said to me in the electric kart GO TO THE END CASHIER this is returns..AS SOON AS I STARTED TO DRIVE OFF SHE YELLED TO THE END CASHIER I CAN HELP NEXT IN LINE..SHE WAS LAUGHING BECAUSE NO ONE WAS IN LINE .. IT WAS A BIG JOKE..I ASKED FOR THE MANAGER AND EVEN SHE WAS LAUGHING LIKE IT WAS FUNNY TO WATCH A HANDICAP PERSON NOT KNOW WHICH WAY TO GO IN THEIR ELECTRIC KART..SHE GAVE ME AN EXTRA 15% OFF..HOW DISRESPECTFULL..IM 68 AND LOOK VERY NORMAL ..WHY DID THEY USE ME FOR THEIR ENTERTAINMENT ???? i will never go to that store agan....and where is the 0 star..1 is too good..

I bought a sewing machine that doesnt work. They are trying to avoid giving me a refund. On their receipts it states that I have 90 days with a reseipt if I am not happy with my purchase. They are trying to have me deal with the sewing machine's maker. Isnt this their job? They are worried about eating a little of $ when in the long run they are running the risk of eating even more by losing a good customer.

I too have have terrible service at the Cranberry and Robinson Towne stores. as I read some of the posting from other customers, dating back a year, I am not alone. I can only assume headquarter staff is also unwilling or unable to correct these problems. The awful service in the stores are the same awful service from headquarters. Rude, unwilling to help, and irresponsible. I avoid shopping there as much as I can, I get better service shopping on line with other fabric companies. Get your act together Joann!!!

Corporate Office employees are incompetent as the store staff. Joann stores are pretty much the 'only game in town' at least in the Pittsburgh area, so I'm thinking they don't put much effort on customer service. I find Cranberry and Robinson Towne store to have the rudest employees. there are about 102 comments, and not good at all. Seems to be a nationwide problem with the stores, so I can only assume that it steams from corporate. I'm be shopping on line rather than deal with rudest from their employees.