Jo-Ann Fabrics Corporate Office & Headquarters

i use to shop at our local store but myself and several friends dont shop there anymore since thay hired a girl who is always high on drugs and dont seam to know anything about her job since thay dont do drug testing thay leave themselves open for all kinds of drugies to get work there. personaly my friends and i do not want to be subjected to that in a place of business

I am having a wedding dress remade and needed the fabric ASAP. One of my friends called the Conyers, GA store and was assured they had the fabric. She asked again if it was in the correct width and was told yes. I drove a great distance to get it only to find they did NOT have it. The lady I spoke with said, "You should have talked with me since I am the fabric lady." Well, if I had been referred to her I would have, but how was I to know that? She also told me that fabric didn't come in that width, but I had seen it online and knew it did. Later I tried to explain the situation and its urgency so she would know why I was distressed. I had not raised my voice, but was upset for such a wasted trip and that it prevented me from getting the fabric elsewhere on time. She told me to make sure I don't become a Bridezilla. I found that offensive because it made it sound as if I were being unreasonable over their causing me to possibly not be able to have my dress remade since my seamstress can only do it this week. She referred me to another store in Atlanta which specializes in bridal fabrics. I told her that yes, I had planned to go there if Joannes didn't have it, but now they were closed and would not open again for two days. I went ahead and bought the liner for the dress and she said, "Come again" as if she had not even heard anything I had told her. I don't live anywhere near that store and after my experience, would never shop there again even if I did. I shop frequently at the store in Fayetteville and except for an occasional grumpy sales clerk, have never had a bad experience.

I took my daughter to the JoAnn store in Auburn Hills on Brown Road, and when we got there at 12 to do a craft for her Daddy for Father's Day the store said they had run out and quit doing it. I was disappointed and my daughter was too. A lady took me over to the craft department and said I could buy something--but couldn't they have given my daughter something else? The craft was to run from 11am to 1 or 2 pm. The advertisement did not say "until we run out", and I was told by several workers that it was not f-a-i=r to us. I just hope they hear this! Thanks, Diane diane@bafflingmagic.com

An avid sewer, I shopped at JoAnn stores very frequently. Frankly, with the deplorable, rude and poor Customer Service I received at your MIDDLETON, Ma. store by Manager Nancy Rulto in the presence of the employees was , I will not shop there again. I called ahead to make sure they had searsucker fabric in assorted colors. I arrived at 4:45 pm on 7/31/2011. After taking four bolts of this fabric to the cutting table, one did not have enough fabric (2.75 yds.), and three bolts had extensive flaws (dirty, pulls, a frayed hole and mis-run pattern). There was even a cut piece of one bolt that was filthy, but rerolled back into the bolt. I was prepared to buy from ALL four bolts. By this time, I left the cutting table to look for different fabric and returned to find a stain on the fabric I chose. I was given 1/2 off the 1/2 yard that was stained. TOTALLY DISGUSTED at this point, I headed to the register to pay. Forgetting my wallet, I returned to the cutting counter when another fabric caught my eye. At this point, it was 6 pm (closing time). Manager Nancy Rulto very rudely instructed me that the store was closed. I paid for my purchase, but then returned to the cutting table to let Ms. Rulto know how rude she had been, that I had come a distance and wanted to purchase more fabric. She then rudely instructed me that the register closes PROMPTLY at 6 pm, as well as the cutting table, with no matter if a customer has finished shopping or not. While I had not finished talking to her, she proceeded to walk away and told me that there was nothing she would do about it. My register receipt states 6:06 pm at the finish of this transaction. At a time when unemployment is at it's highest, employees should respect their jobs and the consumer more. This employee could be and should be replaced immediately. Not only was my experience a bad one, I am convinced that JoAnne Fabrics sells "seconds" fabrics, their prices are not very reasonable and have stores with poor Customer Service, to say the least. I would much rather go to my neighborhood fabric center where I am treated like a VALUED CUSTOMER and pay a little extra to get quality fabric and quality CUSTOMER SERVICE. You missed the boat, JoAnne's!!!! My $150 visits to you several times a year are OVER!!! You just lost a good customer due to Ms. Rulto. I won't be back. Marianne Barnes mkb2626@verizon.net

I was in you Dover, DE store on 7/23/2011. I have a small business and needed to purchase a good amount of supplies. Half way through my shopping I had a restroom emergency. Two store clerks told me they didn't have a restroom and I could go to Kohl's or Michael's Crafts. I explained it was an emergency, neither clerk budged. I managed to get to Michael's, use their restroom, and found all the supplies I needed (and a better selection!). I hope JoAnn employees had fun putting away all the ribbon that was in my cart. I will NEVER shop at the Dover JoAnn Fabric's again!!! Your employees have NO compassion.

I work at home to repair and alter clothing for the elderly in the Cleveland Ohio area and Rarely can I find the matching zipper lenght(store bought garment is odd no. lenght-replacement zippers are in even lenght) and none match the garment color. Many of the notions you see on garments can't be found for my home sewing projects. The fabrics are some of the ugliest prints. What ever happened to sweatshirt (I find fleece too warm) fabric and basic cotton knit t-shirt, or any of the new micro fabrics and stretch fabrics. I miss the days of Minnisota Fabric and Hancock Fabric and Stretch n Sew. Even Wal-Mart had a better choice before they stopped. If you could cut down on the "craft" sections and offer more fabric maybe you could get more young people in to learn the art of sewing. Home Ec doesn't cover it anymore. I prefer to touch the fabric, not look at pictures on line.

Williamsburg, VA store. Employees are great, but the store manager is terrible. I have been there multiple times and have witnessed during a few of my visits the manager yelling and belittling employees. I cannot believe that this is okay to do. Why have the employees not complained to corporate? Perhaps they are scared of losing their jobs if they do? I will not return to this location again. Terrible, terrible!

I was at the Boise store on milw. st. location and was waiting in a line of about 15 other customers and we all witnessed a salesclerk named Suzy berating a new employee that was older about 60 yrs old ..right in front of us all and we all just looked at each other this Suzy is a monster to treat any person like that much less a new employee or an old woman; Then this Suzy employee is chatting and chatting while we are all waiting in line , then when she was finally finished she goes to another table and starts writing something whole there was only one other person to cut fabric , the employee she just yelled at in front of everyone. This kind of treatment shows that there is no supervision in the store and it's the worst place to work.

I had purchased a fleece childrens' fabric to make a tie blanket to auction for a benefit for a friend that has cancer. I purchased this fabric on 4/15/11. I just started working on the blanket on 7/9/11. I have made many fleece tie blankets and have never had a problem, but this fabric was tearing off in chunks as I was tying it. I went to he JoAnn fabrics store in Rochester MN to try and get a store credit or refund because this fabric is ripping. The rude man at the register wouldn't even listen to my concerns because "the fabric is already cut", well I didn't know the fabric was going to be flawed until I cut it. Then he said that my receipt was 'well beyond the 90 days', which it is not. Then he said again that there 'is nothing he could do because the fabric was already cut'. I will NEVER shop at a Joann fabrics store again. For an employee to be this rude to someone over a $20 request for credit to replace crappy fabric is unbeleivable. Your company really needs to do some customer service training, which is very apparent if you read through all the comments.

WORST EXPERIENCE EVER! I WAS IN JO-ANNS IN WESTMINSTER LOOKING TO BUY SOME FABRIC AND FROM THE TIME I ARRIVED TILL THE TIME I LEFT WAS HORRIBLE EXPERIENCE. THERE WAS A LADY ASKING FOR A LOCATION OF A CERTAIN ITEM AND SHE HAD TO HUNT DOWN THE MANAGER FOR HELP, JUST FOR A LOCATION OF AN ITEM. IVE ALREADY NOTICE THAT THE MANAGER WAS RUDE TO THE LADY WHEN SHE ANSWERED HER QUESTION. SHE WAS ALSO RUSHING AND DIDNT EVEN CARE TO ASK IF SHE NEEDED ANYTHING ELSE. THE CUSTOMER WAS AN OLDER LADY. I WAS THERE TO PURCHASE SOME FABRIC FOR A PROJECT I HAD, I BASIICALLY NEEDED SOME FABRIC TO STAPLE IT ON TO A WOODEN FRAME. I HAD THE MEASUREMENTS IN INCHES AND DIDNT KNOW HOW TO CONVERT IT TO THE AMOUNT YARD I NEEDED FOR MY PROJECT. I ASKED CHARLOTTE FOR HER HELP AND SHE DID NOT HELP AT ALL. SHE SAID. "THAT DEPENDS ON THE FABRIC" BUT WITH A SNIPPY ATTITUDE. I TOLD HER IT WAS SUEDE, SO SHE SAYS, "YOU NEED TO BRING IT HERE." BECAUSE IT WAS ON THE WOODEN ROLL RACK, I WASNT SURE HOW TO REMOVE IT TO BRING IT TO HER. SO I TOLD HER THAT. SO WITH THE SAME ATTITUDE, SHE SAID, "WELL YOU STILL NEED TO BRING IT HERE." SO I WENT BACK OVER THER AND HAD TO FIGURE OUT HOW TO REMOVE IT TO BRING IT OVER. ITS NOT HARD TO DO, BUT BECAUSE IT WAS MY FIRST TIME, I HAD NO CLUE. I FINALLY WENT BACK TO HER WITH THE FABRIC AND SHE DID NOT AKNOWLEDGE ME AT ALL. NOT EVEN TELLING ME TO GIVE HER A MINUTE, NOTHING. NEDDELESS TO SAY, I LEFT AND DIDNT BUY IT AT ALL. MY MOM SHOPS THERE ALL THE TIME, BUT NOW ILL WARN HER JUST LIKE IVE WARN ANYONE WHOS READING THIS.

I am very unhappy with the service that I received when attempting to order a defective part from an umassembled sewing table that I purchased. During a two-week period I emailed goodssupport.com (the company that manufactured Jo-Ann's sewing table) three times with no response. The customer service telephone number shown for goodssupport has a recording that referred me back to the internet address. When I emailed jo-ann.com I was referred to their customer service telephone number, 888 739-4120. I called the number and was told that they have no control over goodssupport customer service and that I should call the store. I gave up! I put a big glob of glue in the defective part and I just pray that it won't fall apart. Had I not spent six hours assembling the table I would have returned it. Shame on Jo-Ann Fabrics, its insensitivity to its customers and its "pass the buck attitude."

Whenever I shop at a Joann store I'm just amazed how rude customers can be and abusive to salespeople probably making min wage and untrained as that attracts no exp. workers; customers think nothing of interupting a sale with a person that has waited in line for 15 min and demand attention , proceding to complain about poor customer service; shop only for 50%off items, demand free samples, and it's always the few one or two same abusive harassing customers that ruin a shopping experience for every one else with their abusive remarks and yelling at a poor worker creating bad feelings for the entire operation and other wonderful shoppers; there aren't other fabric storesfor that reason; 50 percent off doesn't keep a store in business. It certainly also will not sustain the salaries of highly skilled workers.

try paying full price and maybe you would all be treated better by the employees!!!!!!

If there were another choice for patterns, sewing notions and fabric in my area I would never go Joann Fabric again. I drive about 40 minutes to get to the store in Brick NJ and everytime I'm there it is worst then the last. Todays trip was so bad I'm here posting on your website, something I never do! The store in Brick is unorganized, understocked, understaffed and dirty. The girls that work there have no costumer service training or have completely forgotten what the word means. There were 3 large cart or table type things with fabric in them that needed to be reshelved that never will see the shelves again if they have anything to do with it. I would have left that store with the materials for 4 large size sewing projects if I could have found the fabric and materials for them. The would equal more money for the company. There were patterns in stacks that needed to be placed in the drawers there were pattern drawers without numbers to identify the patterns in them and most of the drawers were out of sequence or just completely askew. My wait at the cutting table exceeded 15 minutes and that's because the girl at the table was busy chatting with someone off to the side. From the cutting table I went to the register where that was a wait while the same girl cut fabric for other customers before coming over to ring people out. Seriously you hold us hostage in this area you are the only sewing store around here and in my case not close. How about opening a nice big clean will managed store closer to my house!!!! Or if nothing else could you do something with the ones you have open. The experience in your store takes something I love to do and makes it no fun. I have been sewing since I was a child and I'm no Spring chicken now. I have always loved to walk through sewing stores and could spend hours in one but not my local Joann's.

The store out on Powers in Colorado Springs is rather new so it has a good rating. What I wonder why we do not have at least one more JoAnn's Fabric Store in Colorado Springs? When one goes to the one on Powers I have to wait to get fabric cut for close to an hour and than to check out about another half an hour. We have about or more than 500,000 population in Colorado Springs. There is a new shopping center on Nevada, the name of it is University Village Colorado shopping center here in Colorado Springs. That would be a very good location for another store, for it would be for the West side customers and it would just be good shopping again. Few years back we had 3 stores here in Colorado Springs.

I have often visited JoAnn Fabrics in Tulsa, OK for many of my sewing needs. It has certainly changed to a store they should not be proud of. Since they moved locations, I have consistently been treated in an unprofessional manner, specifically by Marie. Marie's customer service skills are deplorable; she treats customers and other employees less than dignified. When I saw her screaming at a employee and then she turned and snapped at me, I knew customer service is certainly gone as well as my repeat business. Marie needs customer service and employee training to help her understand how to relate to people.

Due to the fact that I am SUPPOSED to be a teacher at JoAnns, I decline to give the location of the NEW store. Comments follow: I spent HOURS making the projects that were to be taught, not to mention HOURS making a terrific display 3-D board to get prospective student's attention. I am a high school math teacher and KNOW how to attract a prospective student's interest. Not only did I have LESS THAN 4 feet of table space (I had to share space with several other teachers, the manager never even STOPPED to say thanks for coming, look at the work we did to prepare for the open house, or ask if we had questions. We STOOD there (no chairs available??) for about 3 hours, and less than a dozen people even stopped to hear about upcoming classes. Less than 30 people came in the store during those 3 hours. As a thank you for coming we received a 20% off coupon. There are 40%, 50% and sometimes 60% off coupons all the time. Not that we expected anything; a thanks would have been sufficient. IF a class runs, we get paid a % of the class fee. If classes are 'on sale' for 1/2 off, then our pay is also HALF. For the same work!!! I have reserved over 15 days for classes and made sure I had no other commitments for those days. So far NOT ONE CLASS has run. The store's educational program seems horribly mismanaged. From talking to other teachers not a SINGLE of our classes has run. I am not sure if keeping days available is wise, based on the lack of response from the store. And this is a NEW store... This got long, but it helped just to get it all out. Any other teachers having similar problems???? We are in New York State...

An older African-American woman working at the fabric cutting counter gruffly asked for my "number." I was the only person waiting, and, all the other times I have been in the store, the clerks were NOT taking numbers to wait on people. I told her I didn't have a number, to which she responded with a heavy sigh and impatiently explained to me that she did not know who to wait on if I didn't have a number (did I mention I was the ONLY person waiting?). Then, as I went to grab a number, she said to never mind since I was the only one there. Woe is me, for I had already grabbed the number, because, THEN, she drew and released a heavy sigh and said, "I just told you you didn't need a number." I ended up apologizing for inconveniencing her with my stupidity and proceeded to the front to ask someone else to wait on me. Manager Stephanie was very nice and cut my fabric for me. Joann, you have too much competition to allow your employees to treat customers so poorly!

I was shocked at the way the store manager, Kathleen at the Yuba City store treated me. When I wanted to return some fabric that I decided not to use, the she accused me of washing the fabric then trying to return it ( I also had my receipt) . I was so offended when she went on about how the fabric had been washed and she couldn't return it for me in front of other costumers. As she led me back to the other fabrics to show me that a fabric could not be frayed unless it was washed, she repeatedly told me that I'd better stop speaking to her that way! I of course showed her the other fabric that was also frayed she still chose to raised her voice at me in front of customers. I worked at bed bath and beyond for 2 1/2 years and NEVER have I ever spoke to a customer like that! I have a lot of patients for things, but when someone falsely accuses me of something that I did not do, it's not ok! I am sickened by the way the people who work there are nothing, but unfriendly and rude! I will never shop there ever again!

I have repeatedly received bad service at Joanns Fabric, 2227 S El Camino Real Ste C Oceanside, CA 92054-6318 (760) 966-0129 I been overcharged, material cut shorter and l yard when I asked (and paid) for l yard. I have had to plead my case when something really is ON SALE and I was not given the sale price. Rude sales clerks, even worse the manager is rude. She has little regard for customers or serving them. She loudly talks about what has to be done in the store in front of a customer who WAS being helped by an already inefficient staff member. There wasn't an "Excuse me I see you are with a customer." The coupon Nazi's that they are, they have to be sure to deface your mailer to insure that you do not get another discount as it surely comes out of their pocket. I was hard pressed for some black thread to finish an order!! So I put on a positive attitude, I prayed for good service and in I went. I got to hear the Manager complaining about training the new staff and I got hear a poor clerk whining about having to put a basket away because a customer just left it and decided not to use it. WHAT!! The basket has wheels, just push it...you don't have to carry it...IT IS YOUR JOB!! Be glad you have one. Hello is anyone listening????? Don't even get me started about the people who work there and complain to US the customer!! I would have given this even less than 1 star. :P When Hancock Fabric closed we got screwed!!!!