Enterprise Rent-A-Car Company Corporate Office & Headquarters

I would give zero stars. Reserved small SUV on line for noon pick up. Was dropped off at noon. There was only one person in the rental location. She asked what I wanted and I told her I had a reservation. She then took several phone calls. After 15 minutes she told me they had no cars. I was not offered any recourse, or given any hope for cars being returned later today. My ride was already 20 minutes away by that time and I had to have them come back. I am now (two hours later) still not on the road to my destination. I will never risk Enterprise again.

Enterprise in Perris, Ca. is the worse, so rude, never never have cars to rent. On Oct 17, I got the run a round by the Perris Enterprise never got a car, called Corp office Phone # 314-512-5000. They did the same thing saying we will have someone call you right back after waiting over an hour I call back a spoke with Joe, he told me he was sorry for what happen, That I will received a call from his manager and ask if I still need a car and I said you. No call back and no car after waiting two hours I call back and the office was close. The Perris, Ca. should be close down.

Your entire staff at the Rancho Santa Margarita office in California is lacking customer service. My husband has been renting at this location for nearly 20 years and now they mandate to see a "business" credit card or "utility bills", is this a joke? I don't presume that my utility bill will pay my bill should something were to happen to my car, but they were insistent on it. We are surrounded by enterprise locations and by far this is the worst location ever. Is this some sort of training center? There seems to be a high turnover ...... or do all the people you hire at this location not learn anything about CUSTOMER SERVICE? Your staff is more concerned about the manner in which they are spoken to, than satisfying the customer. It's very aggravating and disappointing to say the least. I have advised all my friends and family to never rent from this location again, all my business will go elsewhere.

I had an accident in Jacksonville, AR the person whom I spoke with said the car would be 20.00 per day yet I was charged 30.00 per day. I was also told I need a credit card on file just in case I didn't refill the car upon return. I in good faith did this as well. had the car 24 days, USAA paid Enterprise 750.00, and the money they drafted from my personnal account has not been return as of yet. I am dishearten with dishonest company and people were is the junctive for the everyday worker. If there is a great Lawyer all there please e-mail at cousette123@yahoo.com

I wish there was a way to give zero stars. I had been renting with Enterprise for years, went through little problems in the past and was treated fairly well. However my last experience with Enterprise on Franklin, Boise ID was absolutely horrible beyond words. I have been in the CS field for a long time and from my professional experience, CS reps are never to treat their customers like idiots, transactions, or talk to them as if they were the dirt on your shoe. This does not seem to be the case at this branch. I was scammed into their "extra insurance coverage", ironically, i didn't even signed the paper, but apparently they have "waived" everything because i signed my name on another line, which turns out to be part of "everything else", as they told me. I specifically asked the rep who was helping me at the time i signed the paper to not worry about signing me up for their deals since i was sure Allstate was covering my expenses. When this happened, I went to speak to the manager and was treated like complete DIRT despise my polite manner. This witch told me it's not her problem and if anything, i'm the one "who could go to jail", not her, and spoke to my parents as if they were absolute idiots (and these are folks who have their MD's), and hung up on them in the middle of the conversation. Despite the fact that i never wanted to sign up for the damn deal, she scorned at me, saying "the signature was there, and it doesn't matter what you want to say, i DON'T HAVE TO LISTEN TO YOU OR YOUR PROBLEM." Yes, word for word. Furious, I called my insurance company and my Allstate representative told me that it is illegal for a person to be insured by 2 car insurance companies at the same time, and that Enterprise rep should know better NOT to even mention their insurance specials or whatever they call them, if it's not illegal, then it is unethical. When Allstate asked to speak to Enterprise manager, she refused. My family filed a complaint against them to the State, got a letter from the board saying they will try to resolve this matter. Enterprise however, has ignored the state notice and apparently sent my files over to the collectors. I'm not sure why they have no intentions of resolving the problems. As of now, i am going to contact the regional manager myself and have Allstate write a statement about this matter. Perhaps Enterprise doesn't realize that customers don't need them, they need us to bring income to the company, and to get referrals. If this is how they treat their customers, then they should know they won't be getting my support nor referrals. I made a mistake of trusting a company i was with for years and finally learned about their unethical practices and unprofessional service.

This letter is to complain about service I recently received from your company. On October 10, 2011, I picked up my rental car from your location at Mossy Nissan in Houston, TX because I was having my truck repaired there and it was convenient. The customer service rep that I dealt with was Ashley. Ashley was VERY RUDE to me. Her rudeness started the moment that I started dealing with her. I had one of my co workers with me who was in the backseat of the car as she drove us from the body shop to the Enterprise office. When we got in the car, my coworker told me to put on my seatbelt. Ashley made a very sarcastic remark about having a vote of confidence in her driving to my co worker. At this point, she had not even introduced herself to us, I asked her name because she seemed to be upset with us for no reason. As we arrived at her office, she kept interrupting me as I was talking, she even went so far as to put her hand up to me as if to tell me to be quiet and told me that she knew what she was doing. I asked her about the types of cars that they had available and instead of answering me, she told me how much my insurance was going to pay for the car. I went from a Nissan Armada, my truck that was being repaired, to a Nissan Altima, a much smaller car, and was willing to pay the difference for a larger vehicle but once Ashley started arguing with me, I decided that I did not want to give Enterprise any of my personal money. I was trying to show her a scratch on the car and it took 3 times for her to look at it and mark it down because she kept interrupting me. In the end, she gave me the car with less than 1/4 of a tank of gas and marked it down as empty as if she was doing me a favor. I don't care how inconvenient it is for me, I will never again rent from Enterprise and will be sure to let all of my family and friends as well as my co workers know the treatment that I received from your company representative.

My experience with Enterprise was one that made me change my mind about doing any business with them. Not only were their employees rude, dishonest, and callus and disregarded anything I had to say but the manager was just as bad. No matter how high you go up the pole, they are just as bad. I will NEVER do any business with them again!!! I give them a -10 star. They also charged me twice on my credit card and denied it after my credit card company confirmed the two charges. Car was dirty inside and scuffs and scratches on car before I rented it and when I returned it they were acting like the scuffs and scratches were put on by me. I didn't let them get away with that. Be very, very cautious if you plan to do any business with them. Whatever happened to moral values and integrity. They were definitly not committed to keeping this customer for the long haul, as their commercial states. I guess the devil wonders to and fro seeking whom he may devour. Stomp him under your feet and shake off the dust and don't look back.

Dear Mr Taylor, I have been with your company for well over 5 years. We are short staffed all the time, told to book, book, book, and hopefully the cars will be available. Customers are yelling in our faces or in our ears a good portion of our twelve hour days because the way that we are trained to run your branches. This business is $$ minded more than customer service minded these days. We get little if any assistance from our area, regional or general managers to help keep bad customer service issues from happening, as we know we will only get the blame from upper management, not the support. The complaints that I am reading on this site are not shocking, nor do I believe that they are inaccurate. There is only so much a person can take when given high demands with out the tools or incentives. I use to "bleed green" years ago with your company, until I realized that the only people you care less about, other than your customers... are your employees. I believe when your dad stared this company, he lived his founding values; in particular... Take care of your customers and employees, growth and profits will follow. It makes me sad to report that your founding values are a lie. Assistant manager group 58 Kentucky

Usually I have no problems with Enterprise but over the weekend I rented a car from them because my vechicle was getting fixed unfortunately my son got sick the day we rented the car and was in the hospital with pneumonia. On Monday I called Enterprise and ask them could they come pick the car up because I couldn't leave my son alone at home because he has asthma and has pneumonia.Enterprise told me they could not come get the car so I asked "What do you advise me to do"? Their reply was to bring my son out of the house and drop the car off! I said,"NO DEAL"!If he can not go to school because he is sick why would I take him out to go to Enterprise! I am so disappointed in Enterprise.......WHAT WILL BE THE OUTCOME!

Well I have a serious complaint about this company and I am still trying to get this matter cleared up. I have been calling and I sent letters and to know avail have I gotten any results. I had a rental for several months. It was paid on time until I went into the hospital in critical condition. This was something out of my control. The rental car that I had my so called pastor at the time kept and ran the bill up in my name. Mind you I had no clue as to what was going on I am in the hospital in critcal condition. I was in there for almost three months. They sent me a bill for over 900 hundred dollars have put this bill on my credit and refuse to clear the bill. Talking about customer service. I think everyone should boycott this compamy for their practices. I don't get any return calls and its hard to get in touch with anyone I have left messeages after messages and now I am trying to get all the way to the top. Know one will give me any correct phone numbers and the numbers I have keeps giving me to the same folks.

In June of 2011 my husband rear-ended a vehicle; instead of going through insurance we went to the locate Enterprise in Raeford, NC to rent the lady he hit a vehicle for a week while hers was being repaired. First, the employee would not let us use a credit or debit card, we had to get cash, we paid for the vehicle and also the $100.00 deposit. It has been almost 13 WEEKS since this vehicle was returned & we have not received our deposit back; we went by there today and "Lloyd" told my husband he couldn't help us and WOULD NOT give us any contact information for Enterprise, I had to go on line to issue a complaint against the local company & HOPEFULLY receive my money back in a timely fashion.... I really am TRULY disappointed in your local Enterprise, as we are a small town and all business' are welcome here with open arms... however, I will NEVER use them again & will not recommend them to anyone I know...

My insurance agent arranged for the car rental. When I returned the car I was given a receipt with zero balance owed as it was covered by insurance. Then later I noticed a fee on my credit card from enterprise. I have called twice and sent a letter and no one has returned any messages. This has been going on for month. Based on the other posts here I see that Enterprise adds many things on your card you are not expecting.

I would not give them any stars! The Bridgeville Enterprise in Pa. is the worst experience of my life, a true nightmare!! I have to laugh every time I see your commericial, it's a joke. You advertise "pick up", -wrong. It's fraud to advertise. I started my on-line search in May for a rental for my vacation in September. In August I booked an Impala or a vehicle of that size for our trip. Three senior citizens, ladies,were driving to Hilton Head South Carolina. I inquired about a second driver. I was told the second driver only had to pay ten dollars extra per day. I was told pick up was not a problem. I had used this location before and had been picked up by someone from the rental agency. On the day of the departure I called at 0815-0830. I called because I wanted to make sure everything was OK. Pick up and start of the rental deal was 1200. Jeff, the person whom I spoke with at 0815 took all of my information, which he already knew being my reservation was already booked. He knew my address and that did not pose a problem. He said I will call you at 1145 and we will be there to pick you up. At 1145 Jeff calls and informs me that he cannot pick me up. He is not "allowed". I asked why he did not tell me this sooner and he said he did not know where my town is and it is too far from the office. He said he was too busy in the office to notify me. I asked to speak to the manager. She informed me she could not waste one and one half hours on pick up. It would only be 40 minutes. Regardless, this was a planned trip. I chose to use your rental agency. I am the customer. That is why I called at 0815--to make sure things were working on your end. I should have been told at that time your agency was unable to accomadate me. What a total lack of respect for the customer! The manager then called two other rentals that were not able to acccomadate us. One had a vehicle a step up from a Cobalt, the other was a SUV that she refused to give us for the price of what we were paying for. She did NOTHING to try to satisfy us. We drove in to pick up a vehicle, only to be informed that it would cost us four hundred dollars extra for insurance for my sister -in-law to drive. What happened to the ten dollars a day. YOUR STAFF is not only unknowledgeable regarding their job they are ignorant to mankind. We were given a Black Dodge. It was against my better judgement to take this vehicle because I felt a black cloud hanging over my head. The seats were dirty/stained with cigarette or burn holes. There were numerous tiny scratch marks all over the outside of the vehicle. The vehicle had a bad odor such as heavy disinfectant. I felt like I was riding in a drug dealers car. I drove home, parked in my yard and then backed partially into the garage to pack. The front of the car was sitting low at the agency, at my home the front end was up in the air. There was a crack in the front bumper. The whole front bumper was rusted. My brother looked at the car and made the statement, "that cars been wrecked before". Suddenly and amazingly, on the left front side of the car it looked like someone had taken a paint brush and swiped the car with it. This car never left my sight. I never hit anything and no one hit me. You tell me where the damages came from. I drove to the agency and was accused of wrecking the "wreck". Jeff, the person who initially waited on me should not be working with the public as he has a violent temper. He was screaming and yelling at my sister in law telling her she was not even present when we did the walk around. I work in the health profession and we do not treat our customers with such disrespect. Our patient is our customer. We are there to accomodate them. We work for our customer. I expected your employee to tell me at 0815 when I called that he could not pick me up. I expected them to tell me in August it would be four hundred dollars extra for an additional person to drive. Don't trap me into a vehicle that isn't suitable for trash-- let alone three senior citizens going on a well deserved vacation. Again, I work in the health profession and I will share my story with everyone I come in contact with. You are a RIP OFF!!!

Your Store located on Main Street in Jacksonville,Arkansas 72076. Evis is the manager of this store and you need to fire him. I called him this morning (I couldnt reach my husband on his phone) and told him I needed to talk to my husband because I have a medical emergency and I need the car. He did not tell me husband I had called my husband had to ask about it then he told my husband if he brought me the car he would be fired. He was going to go back to work after he brought me the car. This is not the first time or the only person who has had trouble with Evis. My father is elderly,I am his caregiver and his next of kin. Evis is rude cusses at his associates and drives company cars home all the time.

Today my wife went to the FAT (Fresno Yosemite Airport) to pick up her rental car to use. She was told that she could not use the Debit Card w/Visa logo on it unless she had a copy of the PG & E bill - We have used your services for years for our rental uses and we loved the service, but I tell you what, we will not used it again, not after what happend today. A lot of people do not use, want a major credit card and I don't understand what the big hugh difference it is to use our Debit Visa that deducts from our checking account. We use this because it is better to keep track of purchases and where the money goes. And we don't want or need a frickin major credit card!!! I think you guys should really rethink this new policy of yours before you lose anymore customers and that is my two cents worth!!! Not a happy customer!!!!

SPACE FOR LEASE IN GALLERIA SAGE ROAD HOUSTON TX 77056 YOU CAN USE IT FOR (1)NEW CAR OR USED CAR DEALER OR (2) LIMOUSINE SERVICES OR (3)AMBULANCE OR(4) RENTAL CAR CALL MIKE FOR MORE INFO AT 832-483-1151

I dealt with joe ,jason and debbie of all three dont know who knew anything .I rented a land rover from joe on september 9 and returned it on september 21st .On september 10th I called joe telling him that the car was smelling of smoke he has spoken to my girl friend and told her to clean the car and they can issue a payment for doing that what we said was reduce the rate of the car to 50dollars instead of 60dollars which joe and jason said yes when returning they do not whats going on there managing skills are to hide .debbie keeps answering you are put on hold for 25minutes then when you get joe he hangs up then debbie says to call after 530pm whgen they left for the day.My personal advise is do not rent from this location they may hide from you

I have been checking your web site for two years,very good,clear to thepoint and helpful. All that just ended with your "NEW PAGE" Absolutly horrible. You type in your zip code and nothing happens. over and over again. Please check it out. I am looking to purchase a used GMC TERRAIN. You put in the make and model and nothing happens. Please help. Yours truly Richard Holbritter E-mail rich4163h@gmail.com

I had a rental car from Enterprize while my car was being repaired, and had several issues I would like to report. The first car they gave me had an expired inspection sticker. I called the local office and they said I could bring the car back by. I told them they would have to brin me a new car since it was their mistake. The agent told me on a Friday evening I would have to wait until Monday. I found out later they were open on Saturday and could have switched the car then. A couple days after I used the next vehicle, I noticed that the tags were expired on it. I never thought they would have two blunders to the same customer. Oh, but I was wrong. Looks like Enterprioze is using illegal cars oro their business. Not too happy. I would upset if I get pulled over by the police for Enterprizes's mistakes. Just Lucky I have not been!

I rented a vehicle at the Denver airport the end of August for a week and two extra days. I can't begin to express how pleased I was with the service I received. Upon entering the rental office, it was obvious to me (a former Human Resources Director) that these people were enjoying their duties. They were courteous and smiling people..not the sort you often encounter in a car rental establishment. Abel assisted me with both humor (I like that) and grace. I was impressed from the gitgo! I had figured I would get a Toyota per the reservation. However, they were literally flying off the lot. I was offered a KIA cube-looking thing and I declined. I was offered a van, a truck, etc. Finally a Chevrolet rolled out of the car wash and I grabbed that!Abel did a "walk-around" with me, which I would have done anyway, noting a minor scratch. Abel presented his business card and offered his services, if needed, anytime during the week plus that I was traveling in Colorado. What a nice young man. He's to be commended. No problems with the vehicle and it was returned without a "hitch". The rate was the best of the bunch with no "catches or hidden add ons, etc). I have rented vehicles, both for business and pleasure for many years, and this is without a doubt the best experience I've had so far. I'll certainly go back when I travel to Colorado next year. Last year I rented from Budget (no need to hide the name). Their staff in Denver is awful..hardly acknowledge you at the counter. It was get em in and get em out. Thought they were doing me a favor when they offered an upgrade - after I declined the insurance. Later found that when they do that and upgrade to a SUV type vehicle, it invalidates your coverage. Bad people. On top of that when I returned the car, they claimed that I had dented the back bumper. At no time did they do a walk around. Said they were too busy, when I asked the day of the initial rental. Billed me for nearly $800 in damages. My insurance company handled it and "called them off" as this seems to be a tactic the insurance company has encountered in the past. Enough of that! One last word regarding Enterprise. Years ago, I was a Massage Therapist at a very fine spa in St Louis (my home town) and both Mr and Mrs. Taylor were my clients. What nice people! Also, I have purchased two vehicles from Enterprise with excellent results. I'll stick with Enterprise in the future. Thanks guys and girls!!