Enterprise Rent-A-Car Company Corporate Office & Headquarters

To whom it may concern, You need to train your managers in customer service. I advise no one to rent an enterprise rental car from the branch located at 1592 Spring Hill Road, Vienna, VA. The staff only want to rush you through check out and when you return the car they want to charge you for all sort of things!!!The manager extremely rude, lacks customer service, does not care, to excited to charge your credit card that does not even look at the paper work correctly, to at least charge according to the paperwork. In my case the insurance company had taken the responsibility and it was stated on the paper work with claim number. The manger was only excited without permission to charge my credit card twice, one for damages that my insurance is looking into, and one for days car was rented, that you were not responsible and it was stated in the paperwork.

My complaint is i have E-pass and when enterprize sends you notice and you try to call they keep hanging up at 1800-935-0112 of course i am not going to keep trying to get through ,so what i should have paid was $5.00 came to $25.00 and now again samething want to hit my card, when you send out paper work ADD ON THE VIOLATION NUMBER THAT THEY SEND YOU and its taken care of. i just got hung up again by a person named Chris at 18009350112 9/13/11 12pm This is crazy invoice E8715517

WE rented a car online to pick it up on Sat. Aug 5th. we called to have them pick us up from our house we got to enterprize at 10:00a.m she put us in a car that we got 2 blocks away from store and had to turn around and take the car back the tires were going flat and would not hold air. so we go in there and told cristi and see said well we dont have anymore cars. then she said oh one just came in she didnt clean it nothing so we walked out there and i sean on the window that the tags were out and had been for over a month. I asked cristi about it and she said dont worry about it they give us a month so she was just going to put us in a car that was not leagl to drive on the streets. we took it back it was almost noon we told her is there not a nother car that has good tags and she said let me see if the tags or over here with the other ones she asked to see the keys to match the lic. plate # up with the tags she said here it is went outside took old ones off and put the good one on to come to find out when we did get pulled over the tags did not go to that car.if she was in such a hurry to get out of there and didnt want to help us we could of went somewhere else so we went home i called enterprize to see if they could bring us another car and all she said was oh ya i herd about that . ok well we waited and i called corp office they got ahold of the manger and a week later they brought us a nother car. but still charged us for that week plus the basic ins. they had a 200 $ dep. and called and said they need more of a dep. that was fine we said go ahead and charge our card.well a week later looking at our bank statement they took another 500$ and tryed 2 times before that to run card so had to put a stop on them trying to run the card it was charging us everytime it was declined all they had to do was call us and ask if they could run the card instead they ran it when they wanted to so now they have a 1000$ deposit and they are saying we owe 700$ and if we dont bring it in before noon they were going to file charges and file theft of serves. ok thats great but what about the week the car just set in our driveway because we could not drive it cuz the tags.and had to pay someone to run us around and to leave a mes. like that on my mother voice mail.

I am not a customer but I am a relative to a person that works at an Enterprise on 6249 South Padre Island Drive, Corpus Christi, TX. I am very irritated about how they treat the people that work there. The manager Adam and area manager Chris have been giving my relative the biggest run around I have ever witnessed. There is a girl that works there that has the biggest attitude and dresses VERY VERY unprofessionally. As in I can see down her shirt from across the room and I can see her underwear through the dresses she wears. When my relative brought up the issue to the area manager right after a sexual harassment meeting. Area manager, Chris, has done NOTHING about it even though he has witnessed it himself. She also disappears from the store for hours and won't tell anyone where she went. I believe she has not gotten fired from this store because her and the manager Adam are having an affair together. After over a year of working at the store my relative went to Adam for a pay raise. Adam would NOT give him the time of day and kept telling my relative to ask him later. VERY UNPROFESSIONAL!!!! After a couple of months of asking, Adam finally set a meeting for them to discuss the pay raise. After about 3 months of waiting for a yes or no, Adam then denied my relative the pay raise. Then my relative went to the area manager, Chris, and asked if he could send a worker from another store to help out a little bit with washing cars since my relative has been working alone for almost 2 years. Then the area manager, Chris, then gave him the biggest most stupid excuses I have ever heard. Chris was basically saying that nobody wants to work at that store because the equipment doesn't work and the store is always disorganized.... Hmmm maybe Chris should do something about that since he is the AREA MANAGER!!!! So now my relative is working alone and working with broken equipment and non of the managers can do anything about it? I don't get it! All I am asking is for someone from corporate who cares about their employees to stop by this Enterprise store and whip management into shape. I am tired of seeing people transfer or quit from this store because of the people that manage it. I do not want to see my relative struggle or come home upset and angry anymore. All because nobody seems to care or be able to do anything. Here is my number because I am very interested in pursuing any sort of action that I can to get corporate to do something about their management. (210)782-0109.

My husband and I rented a car from Enterprise, Richmond Highway, Alexandria, VA today. Due to recent flooding in this area many customers were in dire need of a vehicle. In addition to the usual increase of business on Saturdays, the place was buzzing. Ian, the office manager, was the only person to answer the phone, assist all customers and instruct personnel on various issues like getting incoming cars ready for the waiting customers. I just want to take a few minutes to thank Ian for his professionalism, knowledge, patience, friendliness and ability to handle enormous stress with such ease and eloquence. It is because of people like Ian that make customers come back for more business. Thank you!

I have NO NICE WORDS for YOUR SALT LAKE CITY AIRPORT LOCATION> YOU ARE VERY LUCKY!!!!!I'M KEEPING THIS CLEAN.

Today I returned my rental car and was picking up my car that had just been finished being fixed. They parked my car in handicap parking. I said, "I need to hurry up and move my car it's parked in handicap and I don't want to get a ticket." Employee said, "Oh it's okay we park cars there for hours, it will be fine." I replied back to her, "No I am offended I have a handicap granddaughter." Employee replied, "Oh well we move them." And I said back to her, "No you just told me you leave cars there for hours." This is unacceptable to handicap people and should be recognized by corporate! Location: Chino, CA Employee: Janice Tria -Rent-A-Car Division Assistant Branch Manager: Pamela Cruz -Rent-A-Car Division

C.J. Stacehecki rocks at Enterprise at the Detroit Airport....!!!

Horrible experience. I was in need of a rental car due to my car needing a longer stay at the body shop. The auto body shop ABRA offered to pay the rental car service over the weekend so I would not be stranded. I arrived at Enterprise on Friday evening 8-26-11 at that time I spoke with the manager Bryan and met the assistant manager Nick. They both commented on how I would not be charged anything and that ABRA contacted them and would be taking care of all the cost. They then asked me for my credit card for security purposes due to me being the one that would have the car in my possesion. I hesitated, but was assured it would not be charged. The car was returned to Enterprise on Tuesday 8-30-11, and that is when the nightmare began. It was immediately brought to my attention that the entire rental cost was in fact charged to my card so I contacted Nick at Enterprise to make him aware of the charge and that it was to be charged to ABRA. He apologized and assured me the money would be back in my account immediately. It is now a week later and I'm still out the money and I'm getting the run around by Nick. He has said the situation is out of his hands. I guess that's their way of saying, "you just got screwed by Enterprise". NORTH COBB 614 COBB PKWY S MARIETTA, GA 30060

YOUR COMPANY SUCKS NO RESPECT AND NO CUSTOMER SERVICE BUNCH OF LOSER LACK OF LEADERSHIP

I have been a customer in good standing for over 2 years. First because of the attentive, polite, and cooperative service I was receiving from your Victorville branch.I was given a very good rate on a long term rental and after 2 years the previous staff were wonderful. After moving to their new location things began to gradually change. Yesterday I had the most horrible experience. After returning the vehicle to renew my contract it was discovered that there was a dent on roofs left passenger side. I was informed that they would need to file a damage report. I have no idea where this dent came from but I understand that it needs to be repaired. After being informed that I had to pay a deductible of $250.00 I would also be charged a new deposit of $250.00 plus the balance left on the previous contract of $127 appx. I informed the branch manager Ms. Penni Hawkins that I couldn't pay that all at once and if she would work with me. Only because I had a previous situation where I did not have the money to cover my deposit and was told no problem because I was such a good customer, and it was paid as agreed. Ms. Hawkins was rude, condescending,to the point that before all the customers waiting there accused me of damaging the car. I quote,"You damaged the car." How dare she accuse me of something that I didn't even know was there. It was humiliating and embarrassing! I am a professional in the field of education and have never been treated with such disrespect! I was in the midst of signing off the previous contract and was so upset by this treatment I refused to finish signing the papers. That is when she informed me that I cannot receive a ride home if I don't finish signing the papers because they were legal documents and I had to sign them. All of this she now denies saying! I am a 55yr.old Diabetic with Fibromyalga and Rhuemetoid Arthritis and I walked home in the heat of the High Desert of Victorville.Because of having to walk over a mile with slopes in such heat, I arrived home with such pain and swelling in both my feet and hands. After phoning her today to inform her I will be filing a formal complaint she denies ever saying that they would not take me home. LIAR! I'm so angry at how I was treated. I am seriously considering informing my local news so that they can investigate the treatment of customers at this Enterprise. It is such a shame that people don't seem to matter and a good paying customer can be treated so poorly. Now that I have read all of the other complaints from other customers nationwide I want you to know, I will not sitting still for this type of treatment. I will follow through should there be no action taken by your company to resolve this situation. Ms. Lorraine M. Moreno 13580 First Ave. Victorville, Ca. 92395 909-764-9000

TERRIBLE - MANAGER AT LOCATION 65-20 METRO AVE, MIDDLE VILLAGE DOES NOT HAVE ANY RESPECT FOR CUSTOMERSVERY POOR COMMUICATION AND WORKING WITH CUSTOMERS.

on 8/10 rented a car from Enterprise at 12510 Telegraph Rd, Taylor, Mi. #1 complainant the Map shows that they are close to I-94 but it is 4 to 5 miles down the road. #2 the car was not ready and had to wait a long time (I rented the car in June) Why did I have to wait so long? the car was NOT CLEAN both inside and outside #3 the e-mail got showed I owed $419.84 but the day I got back home their was a call telling me my bill was $465.71 they added airport fees on it and I got it 0ff of the airport so I would not have to pay the fee. This was the second time we have has trouble with Enterprise and the last time we will ever use you again .

I think that corporate should get very serious about these complaints, because enterprise is not the only car/rental/sales in the game, if people pass their experiences on to other people, friends, co-workers, family members that may be interested in renting or buying enterprise could be losing out on a lot of business. My problem is I purchased a 2008 Saturn from Enterprise in Farmington Hills, MI, I purchased the car June 23, 2011, check tire pressure light continues to come on. Today will be the 5th time my car has either been taken in by me or they picked it up, one point they called and stated the tire pressure light is on because of a faulty back tire and I paid $110.00 for another tire, I had the car only 2 weeks at this point. Then another issue with GAP insurance, I purchased through Enterprise then I cancelled to come through the credit union (finance company) come to find out I already have GAP Insurance with Michigan First and Enterprise either don't know how to go online and get my money back or just ignoring it. I most likely won't do business with them again, or refer anyone to them. Very Dissatisfied.

I have been renting cars from Enterprise for the last 17 years. Other than the usualbeing assigned cars low on gas, I have never experienced such BAD service at th Yuba City Office like this time. I was assigned a volkswagon Jetta; it was and is FILTHY. It is dirty inside out with sand in the trunck. Then the new Manager BRIAN proceeds to inform me that the reason why he the manager there is because the former manager did not know how to run the office. I told him that I did not need to know all of this. I have given Brian plenty of time to have me picked up and at one point he gave the driver the wrong address; anothertime he forgot all together. So I stopped renting for 3 months from this office to come back to worst service! If your going to charge outrageouse prices at least give me a clean car! All this to say that I am very disapinted in your service and I just found anoher company to go to!

Was enterprise forever now enterprise no more. After being told a car was being delivered, 4 hours later I called to be told the had no economy cars in stock and didn't know when they would get one. I asked did they check other stores to which

My husband and I wanted to rent a car from your fitchburg office to travel from central Mass to Great Lakes Illinois. We expect to be making this trip at least 4 times a year for the next 3 years. Our son is stationed there with the Navy for 3 years. We felt renting a car would give us more peace of mind. If the car broke down for any reason we would just get another one and be able to continue on with our plans. The ordeal that we went through with mis informations from phone call to phone call was completely rediculous. So much so that we said to hell with this and went out and bought a new car. So Enterprise has lost out on at lease 12 2week rentals. In our opinion, not a very good business decision or as my husband likes to say "just another career ending business decision.

Why let me reserve a car at location? I put my work truck in the shop yesterday only to show up and the truck I reserved is not there and they tell me they have no vehicles? Why wouldn't someone call & say they don't have vehicles to rent?

I work for orlando branch and is one of the biggest location and the salary rate sucks!! With all the money u guys make u pay a miserable wage... And in top of that u want mora and more from us!!! U suck!!!!!!

I recently had very poor customer service treatment by the Middletown Rhode Island office. After I had returned the rental car on July 5, I received a phone message at my home that there was damage on the vehicle that was not noted on the date of pick up, and requesting how I was going to handle payment for repair of the damage.When I returned the call the office was closed for the day. Details: Per the vehicle return instructions from the Middletown office, I had left the rental car at the repair facility that repaired my car, for them to pick up at their convenience. I noted NO damage that was not already documented at pick up time. The very next day I went to the office to see the alledged additional damage,and the vehicle had already been removed from the lot with no opportunity for me to see the alledged additional damage. My stated concerns in my appeal on the matter were completely ignored by both the Middletown Office and the Damage Recovery Unit. All I received was the invoice from the body shop and request from the DRU for payment. This incident demonstrated a clear lack of sensitivity and concern for the customer by both the Middletown RI office and the Enterprise Damage Recovery Unit. Needless to say I will never rent another vehicle from Enterprise or any of its partners. As a minimum,your response would be appreciated.