Enterprise Rent-A-Car Company Corporate Office & Headquarters

We got rear ended and my jeep was a total loss this was 12/12/11 on the 13th the other peoples insurance company rented us a car to use. this was from enterprise in auburn Maine. when I first spoke to them. gave them all my information the kid told me I was all set to come pick it up. when I got there I was told I had to pay a deposit of 50.00 why should I have to pay I wasn't the one who hit someone. any ways when the insurance company ended my extensions enterprise called me and told me they car had to be back by 6pm that day I tried to get a ride home but could not find one so I called them told them I would need a ride home and I was told they couldn't do th.at they didn't have enough staff on the next morning I found a ride home and turned the car in now today the 4th of Jan I get a call from them saying they are keeping my deposit for the extra day. Enterprise advertises that they will pick you up and drop you off. this is such Bull.and so false advertisement and now they are gonna charge me I will never rent from enterprise again

I have rented from Enterprise many times, but not again. My automobile was rear ended and the guy's insurance allowed me to rent a car while my automobile was being repaired. Needless to say, I was sent to Enterprise by the repair shop. It was late in the afternoon when I arrived @ the Enterprise office in Mobile, Al on Springhill Ave and had to wait for thirty minutes before they could wait on me. They were that busy. The employee drove the car up and we both walked around the car looking for "damages". Little scratches was all over the car, I'm looking for dents and damages and was not told that any little scratch was considered a "damage". When I returned the car, the employee (with a awful attitude) walked out side, checked the car, came back in and told me to sign a form for damages. I was dumbfounded! What damages? We walked back outside and she showed me a small scratch that I could barely see. I couldn't and still don't believe that anyone could call that damage. It was about the size of a pencil head, unbelieable. I have been disputing this for approximately two months, but they are still insisting that I pay them $520.92. EVERYONE NEEDS TO KNOW WHEN RENTING A CAR FROM ENTERPRISE, IF YOU DO NOT TAKE THEIR INSURANCE, THEY WILL MAKE YOU PAY ANYWAY AND THE CUSTOMER SERVICE IS AWFUL.

I will NEVER use this Company again!!!! In fact I will make certain that no one that I know ever uses them!! Here is my issue: I went to the location in Woodbury, NJ - The Associate takes me outside in the dark to inspect the car, I point out that there is a scratch on the vehicle, to which she replies, we are not looking for scratches or small dents, only large dents. So, I looked for large dents, found none, and took the car. Oh, did I mention they gave me the car with nothing but fumes in it, luckily there was a gas station right around the corner. I bring the car back, and this time the Manager Vince goes to inspect the car without telling me, and comes back to tell me that there are a couple of small dents on the hood!?!? What?!?!?! I Can't even tell you if those dents were there when I rented it, since I was told that they don't worry about these types of dents yet the Manager proceeded to file a claim for damages they stated I caused, and charged me an additional $500!! I feel as though I was deceived!!! If you are smart, you will look to another Rental Co.,should you require one! Enterprise really needs to make certain that what they tell people is consistent with what they actually do!!!

THE ENTERPRISE IN HOMESTEAD IS RUN BY A BUNCH OF ILLEGALS ERNESTO CANT EVEN READ AN INVOICE IT TOOK THEM 10 DAYS AND I STILL HAVENT HAD MY DEPOSITE PUT BACK ON MY CARD I WILL NEVER DO BUSINESS WITH ENTERPRISE GO TO ALAMO

my son worked for your office down in tampa florida, and he was treated sooo bad. it should be a crime. he was called the n word, many many times. he was tranfered many tIMes because your company wouldnt adress this bevaior. also he was provoked into a fight with a co worker , that started a fight.early one morning .and call my son every nasty n word.and he was the coworker was sleeping with the manger, whom happned to be a fake black woman . she turned in my son and excuse the white man she was sleeping with behavior, i will be filing charges with the eeoc very soon .this company is the worst,it should be brought up on chargES For racial crimes .DONT APPLY FOR A JOB IF YOU ARE A BLACK MAN.BACK AWAY.DONT RENT FROM THEM THEY ARE NASTY AND THEY DONT PLAY FAIR.SHAME ON US FOR USING THEM .MY SON IS VERY HURT,AND DISAPPOINTED IN THIS BEHAVIOR IN THIS COUNTRY,HE WENT TO THE NAVY HE IS A VET AND TO COME HOME AND WAS TREATED IN THIS MANNER,IS UNFORGIVIABLE.ALSO THE WHITE COWORKER WAS NEVER CHARGED IN THE FIGHT THAT HE STARTED,HIS F BOMS AND N WORDS WAS HEARD AND YET THEY SAID MY SON TREATNED HIM WHEN HE ASKED NOT TO BE CALL THOSE WORDS.LETS NOT RENT OR WORK FOR THIS COMPANY,UNTIL WE ARE ALL TREATED WITH RESPECT WE PAY TOO MUCH.MRS CANTY IN SYR,NY

December 29, 2011 Enterprise Rental Car 600 Corporate Park Dr St Louis, MO 63105 To Whom It May Concern: I made a reservation to rent one of your cars located at Baltimore Avenue store located in Laurel, Maryland. I was given the instructions as to what to bring to rent the car with a debit card. The young man I talked to over the phone told me to bring my driver’s license, copy of a utility bill, and a recent check stub. I went to Enterprise on today to rent the vehicle and I presented the items that I was told to bring to the person who says she was the manager at that location. The female told me that I needed military orders, a LES, a driver’s license. I was told two different things by your employees. I was talked down to by the female that said she was the manager. She did not rent me the vehicle and asked me to go back home and bring in all this additional information. This is unfair treatment, harassment, and unprofessional business practices by an Enterprise employee. I am a federal employee and a business owner. I should have not been treated so poorly and with such disregard as I was by your employee. I was not trying to purchase a house only rent a vehicle. The female employee customer service skills were very poor. She was rude and treated me like I was a felon trying to steal one of your cars. Furthermore, I do not want or need a major credit card; I am not going to get one just to rent one of your cars. I should not be punished because I don’t want to own a credit card. This is discriminatory practices. The Federal Trade Commission will have something to say about this.

Dear interprise, I rented a car from your vista location.I rented a car for two weeks,told them that i had triple AAA,so that mybe i could get a discount!!They went about checking the car out to me,they got me to get there insurance,which i didn't need,so when i got back there was another two houndred that i owded!!!I rented the car on the 14th of december.On the 20th of december my credit card was used and over drawn me on my account of one houndred and twenty.Plus they charged me twevel dollars and fourtyfour cents a day for something i didn't sign for.Is there anything you can do to help me out? Thank you, Donna l.Vernaci

Location Inglewood Enterprise on N La brea I had the unfortunite opportunity to experience the most unprofesional unfrienly staff, the office manager was a discrace, He lacked customer service skills I could not beleive he was the representative for Enterprise I will never go back to that location again, They always say the staff is a direct reflection of managment in this case I deem it to be true. Hats off to this location they win the prise for never smiling,being unfriendly, lack of customer service, and most of all poor managment.

The staff St your Platte Woods MO location are unprofessional common criminals. One particular person, Benjamin zjohnson, STOLE my credit card information and continues to make charges despite the letter demanding that you destroy all information on file. I will be pressing criminal charges against him as well as suing for compensation. There should nit be this much drama behind renting a vehicle. Myself, as well as many other military spouses have come come together to have Armed Forces and Isaac or any other insurance carrier affiliated with the armed services to no longer use Enterprise for any reason. You apparently crooks and should not be in business.

I rented a car from the office located at 2305 Pacific Hwy, San Diego, CA. Let me tell you just one thing. The servise provided has been outstanding. Everybody who works there is very helpful and nice. Special Thank You to Paul who went above and beyond his desire and ability to help. Enterprise should be grateful for an employee like Paul. Thank you all very much. It was my pleasure doing business with Enterprise Company.

I USED TO HAVE A CAR LEASE ON MY MONTREAL, QC ACCOUNTS WITH MY CCARDS (AMEX & MASTERCARDS) WWW.LLAMEX.COM AS I WAS IN OMAHA, NE - DODGE AVE. RENT A CAR OFFICE, IT HAS BEEN EASY TO TRACK & ACCESS ALL MY RENTAL HISTORY ON BOTH SIDE. IT'S NOT BEEN POSSIBLE HERE FROM LOS ANGELES OFFICES - THE FAR WEST. IT WOULD HELP - FOR I AM A VICTIM OF AN IDENTITY THEFT HERE - FAMILY PLOT, SCRATCHING HIM SOUTH. WOULD I BE ABLE TO RECOVER MY RENTAL HISTORY,IT WOULD HELP A LOT IN DRIVING & RENTALS - IT'S A PLOT. A PROFESSIONAL DRIVER CAN'T ACCESS DRIVING RECORDS FROM THE WEST. MAXIM-JUSTIN CHRIS MOATE_SMITH CHRIS THOMAS HW JOHNSON STEVE KENNETH ANDREW JOHNSON ANDREW BINDERS MAXIM-CARLOS J AVILEZ JIM AVILA JIMMY JGR GARCIA ALVAREZ MAXIM CARADENAS DEL DOGBEVI >>>>>> MAXIM CDD JOEL MOCJAELS DEL NIXON JOE L.G.GORDON BIRTCH DEL SMITH STEVEN D. CHANG CHEN JIMMY A. CALDWELL MAXIM DOGBEVI MMK VICTOR DD. THANKS FOR YOUR TIME. THIS IS THE FAR WEST - WITH NAMES & ALIAS - USER NAMES & PASS JUNIOR STUDENTS PROJECT UNDERSTANDING, EXECUTION & INSTRUCTION WOULD BECOME HIS ISSUES IN THE MIDST OF ALL PARTICIPANTS IN THE IT PROJECTS. DALE G. JR MAXFRMK@AOL.COM REFERENCES: ONE'S ENOUGH: PROJECT UNDERSTANDING 805-652-1326@VENTURA_CHURCH_OF_CHRIST.COM OR PASTOR KNUDSEN OF 1ST BAPTIST CHURCH OF OMAHA, NE SOME USED THE UNDERSTANDING OF THE PROJECT AS REASON FOR ADOPTION RESPONSABILITY DISMISSAL & BIRTH DENIAL. ooooffffffffF. HAVE THEY TALKED TO THE EDUCATION EXPERTS & TECHNOLOGISTS & LAWYERS ???, NO THE WAY THEY WAN IT....... PERDUE 3 WWW.BOILERMAKERS.COM WWW.CARAVAN.COM WWW.SUN-FIREBIRD.COM & WWW.THUNDERBIRD.COM APOLOGIES FOR TYPING MISTAKES - LIKE A DRAFT

The staff at your Michigan City Location totally discriminated against me when I went in person to rent a car. The employee told me over the phone what I needed to bring and how much it would cost for a rental for 5 days with an additional driver on the lease which was and additional $10.00 a day. Once me and the additional driver were there to pick up the car they told me the additional driver needed to have a debit card and a utility bill. The employee said that I need a current bill which was my water bill that was paid. My bill showed that the due date for the payment was 12/27/11 they would not accept it so I went to the Water Company and Enterprize employee called the Water company and the employees there told them that my bill was already paid and I only owed $21.00 which was not due until 12/27/11 and the bill I had was printed before I came in and made the payment in person. After they printed me another bill the Employees at Enterprize stated that the 2nd driver would also need to have a debit card and a utility bill. The employee then said he had to protect his cars then humg up the phone on me. He also said that they no longer accepted check stubs for verification inwhich I also had because the rules changed on December 1st. I rented a car for 5 days in November with a second driver and all she had to do was show her driver licence and sign. Now the Enterprize employee said that if the 2nd driver lives out of state they also need to present the same information as the person renting the vehicle. They totally discriminited against me changing the policy rules as the conversation continued trying to understand what had changed in the hour before I arrived. I will NEVER rent again from this company and I will continue to share my experience with everyone that has rented from Enterprize. The employees at Enterprize also said if the second person that was on the previous rental signed, then they would rent me the car and let it go. The second person was not going on the trip and had no resson to sign anything. I refuse to do wrong to satify anyone that is totally wrong. I have rented several vehicles from this company and never been treated as I was scum off the street.

My experience with enterprise rent a car has been deplorable and they are always going to be the winners in any battle because of who they are. First they are very ignorant to all the people who spend lots of money and they and there agents will lie and write anything about you just so they dont get fired or have legal problems. The first thing enterprise wants is to put all the blame on the customer. They have individuals that cover up for one another and get away with it because we are enterprise. When you try and speak with somebody of impotance at the corporate level they just shuffle you around and never speak to the proper authority. My experience is just that. They want to keep me from renting vehicle forever because of an incident 17years ago. Let it be known that they got thousand of dollars from the rental at that time. They were and have been very rude to me as well since this situation and now put me on a do not rent list because of this matter. The facts to this matter go back 17years and i do not remember everything from memory yet they have told me the situation and i refuse to pay for something that was not my fault to begin with. When i spoke to someone at there corporate level it was a joke. The reason why they are able to treat people this way is because they are the biggest in the business and can afford to loose customers and then punish the renter for whatever the actions were. Take that to a court of law and let them find me guilty. There practices should be called into question and the individuals making decisions should be held accountable as well. It does not work to speak to corporate because they will just blow you off and the only step is to get a judge to find them to be wrong in there actions. There are people working for them that should have to answer for there actions but that has never happened and once again thats because they dont do anything wrong. Hope that who ever reads this will make Enterprise know how wrong they get treated. Who cares that this company is owned by an individual who was on the destroyer Enterprise. That does not make him better then his customers that made him a billionaire.THEY ARE NOT A RESPECTABLE COMPANY> DONT RENT FROM THEM. LET THEM KNOW YYOUR FEELINGS.

I have had excellent services with Enterprise Rental Car for over 22 years while in the Army and over 7 years while working for Department of Defense until recently. My wife's car broke down and she put it in the shop in Norwalk, CA. I am currently in Florida and went online and reserved a car for her for the weekend with Enterprise Rental car. My reservation was confirmed and when the office at 10901 Auto Square Drive, Cerritos, CA. 90703, opened at 8 o'clock, I called to ensure that the reservation was in the office and to schedule a pickup for my wife from home to the office which was about 3.5 miles away. The associate informed me to have her to call back 30 minutes before she wanted to be picked up which would have been at 2:30. My wife called back at 2:15 and the associate said that they was on the way. Fifteen minutes later, she received a call and the associate stated that they didn't have the manpower to afford someone to pick her up. I later called the office and cancelled the reservation. The office closed at 3:00 and informed us that she will have to get someone to bring her to the office to get the car. I informed the office that the web site stated that they will pick up and drop off. WOW, i broken promise. We failed to get another rental car because we wasted a whole day waiting for a rental office that didn't want our business. R, Larry Josey/Lawanda Small 557 Mason Drive Titusville, Fl 32780 Confirmation # SNBZGA

My truck was stolen in November and I was so upset I coulnt see straight, I went to enterprise and rented a car at the Langhorne Pa office, I was treated so well By Joe, when my 30 days were over that my car insurance would pay and was told I could have an extenstion because my truck wasnt ready (it was found by police and damaged)it would be in the shop another 2 weeks, 2 weeks later insurence said they werent going to pay because my policy only covers 30 days after they already gave me permission, I was in a battle with my insurence co , in the meantime Enterprise never harrassed me for payment, instead I had their complete sympathy and they were so patient (my insurence agreed to pay in the end )Brittney was so professional during all of this, including calls she made to me while police searched for my truck asking me how everything was<she knew how heartbroken I was when this first happened, I could go on and on about how wonderful I was treated but in the end I just wanted someone to be aware of how wonderful Joe and Brittney are to their customers please take this serious, I felt in all the trama of having my truck stolen they seemed like the only ones who eased my mind just by caring. Thank you a thousand times! I have and will tell my friends and family to use that office always!

Dear Gentlement or Gentlewomen, Please be advised that I made reservations for a Rental Vehicle for 12/16/2011 to be picked up from my home. Reservation #JJ2KVV. I never was picked up nor did your staff ever call me. I called them at the time they were to pick me up and they said they would have to call me back. I called a second time and spoke with Kristi and she said she would call me back. I waited my entire afternoon and evening no one ever showed and when I called the third time they were closed. Obviously I had a good reason to need the assistance of a rental car. I had the weekend rate which now I understand would not apply. This is unexceptable in all reasoning and cannot you of all businesses would stoop so low to do this. I think you need a chat with your staff. Meantime you put me and the holidays a day behind and at who's cost. mine. I don't know if I trust you will follow through for another reservation. And how in the world would I want to send my family and friends to you when you are so undependable. I am shocked and really angry. I hope for a reply or I will seek another remedy. Kathryn Jo Browning kjb2million@yahoo.com 7609020799

I have been trying to get info by email from customer service, but they kept on replying without answering my question. Then they came up with the wrong answer. My question was really simple: I just wanted to know the penalty if I brought my car back late. I kept on getting a copy paste answer that there would be a fee. After replying that I wanted to know HOW MANY DOLLARS, they kept on sending me the answer that there would be a fee, without specifying how much. Then finally I got an answer string the penalty was the daily rental fee divided by 24 hours, which turned out to be untrue. Also I asked questions about shuttle buses from cruise port Miami to Miami airport and got an answer that yes, in Fort Lauderdale there are shuttles from the cruise port to the airport. But my Q was about MIAMI not FLL. Finally I sent a complaint about this to the manager, and he never replied, depite 3 reminder from my side. Also my rental car was supposed to have a full gas tank (as I paid for one), and it turned out to be only half full....which means they charged me for a full tank (I was supposed to return the car empty) but only gave me a half tank. My advice: NEVER USE ALAMO! THERE ARE MANY OTHER COMPANIES YOU COULD BE USING.

Recently, after me business partner and I returned our rental car at Enterprise at the Bozeman MO (Belgrade) airport I had a very – outrageously cool thing happen, representing the best in humanity. After we arrived at the airport, parked the vehicle and collected our personal items luggage etc., we went inside to return the keys and settle up at the counter. Then, perhaps 10 to 15 minutes later, I was at the TSA security process when I discovered that I no longer had my cell phone. I quickly decided retrace my steps back to the rental car counter and then back out to the Jeep and hopefully find my phone in the vehicle. Before I went very far, the Enterprise representative – Jimmy Keegan – came running into the security area looking for me, yes, with my phone in his hand. He found it in the returned vehicle and immediately determined to track me down! I travel often and have lost things in airports but NEVER have I had someone like this work at solving a problem for me, even before I realized there was a problem. Someone in Enterprise should give this guy a big Christmas bonus. Jimmy, in the excitement with your gift (returned phone) to me, I didn’t have the presence of mind to hand you anything other than my thanks and for that I’m sorry. Have a Merry Christmas!

If I could give my experience LESS than 1 star, I would. I was referred to Enterprise in O'fallon, IL, from the dealer servicing my car. When I was shuttled to the office, there were several people waiting to pick up cars, which the location DID NOT have enough to accommodate. I waited about an hour, "inspected" a vehicle, and because of such initial, bad service, I brought the car back before the allotted time. It so happens that the vehicle was initially inspected in a garage, and not under natural sunlight. I brought the car back after four hours, and the representatives "accused" me of hail damage to the car, with no precipitation in the area where I picked the car up, where I drove it to, or it's final destination. They "requested" that I give them my insurance agent's name and number, for the "damages," and "patronized" me throughout the entire ordeal. I WOULD NEVER RECOMMEND ENTERPRISE for car rental needs. This was an experience that required a cocktail, heavy reflection, and compiling enough information to "prove" that I was NOT at fault, for damages incurred to a vehicle rented for a few hours, in clear weather.

This was the worst experience I have ever had with any rental company. I used enterprise because I had used them in the past at other locations and had not had problems. This time I was very disappointed, I rented it on at the end of the day on a Friday. The employee there told me it was due back the following sunday. When I called the next Saturday to see what time I could turn in the car, they said they were closed. When I told them I that I was told that I could return it Sunday, they told me they were closed and that it was impossible that someone told me it was open on Sunday. Also, when I picked the car up the guy offered me insurance for 26 dollars which he made seem as though it was for the entire eight days. When I called my bill was twice what I had intended to pay because he had charged me 26 dollars per day and wrote per day in small letters on the contract so I would not notice them. This is a disreputable company and it would be in your best interest to choose another rental company, they are not worth the hassle or extra money.