Enterprise Rent-A-Car Company Corporate Office & Headquarters

1) A year ago I needed to rent a small truck for about an hour. Enterprise only rents for the day, not by the hour. I was charged $80 for the rental of the vehicle for the "day", and I put $6 in gas into it. 2) I was in a small fender bender with my wifes van. I contacted my insurance company and, while the van was in the shop, contracted Enterprise for a rental car. When my wife returned the rental car, the representative did an inspection and found a $1K "scratch" under the front bumper. It was kind of hard since the car was barely used and never scratched. There was no report from the prior renter, and Enterprise has charged us. Just like U-Haul, I will never use Enterprise again.

I SENT A LETTER OF COMPLAINT TO THE ENTERPRISE CORPORATE OFFICE.THEY LEFT ME STRANDED WITHOUT COMNG TO PICK ME UP AT MY HOME.I CALLED 4 OFFICES IN THE READING,PA. AREA AND IN LEBANON,PA. ALL CLAIMED THET WERE BUSY/UNDERSTAFFED AND DID NOT FOLLOW THROUGH IN CALLING ME BACK.AND THIS COMPANY PRIDES ITSELF IN CUSTOMER SATISFACTION!!THE COMAPNY WHO "PICKS YOU UP"!!

Yesterday I called the Hamden office and was quoted a price for a compact car of 36-39.00 per day. I went there this a.m. and was quoted a price of over 62.00 a day. The reason: The price fluctuates and it is summer. Wasn't it summer 18 hours EARLIER??? What a total rip off. I had no choice but I will never give them my business again, and will open my big mouth and complain about them to Wallingford Subaru who uses them for loaner cars when I have my car serviced.

My one and only rental experience with Enterprise yesterday was a complete nightmare. I needed a car for one day due to car being repaired and Geico was great but the rental experince was a nightmare at the Philadelphia Auto Mall location. After the agent called me and we agreed i would pick it up at 5pm when i arrived it appeared a big surprise which was ok. Then when we walked outside to look over car he requested i look it over and then when i wanted to note damages such as scrathes & dings in the process of writing he informed me NOT TO Worry only major damage. Now on return he changed his whole tune looking at little dings and questioning everything which was the same agent. It was like being in the twiglight zone & he eveb went & got the manager who was now going around & touching every scratch & ding. when i attemtped to question this complete ruse woman she tells me to go inside. Note i had the car for less then one day and it sat beside my house.Total 13 miles. When i come to work & explain to coworkers they are then telling me it is a big scam at Enterprise & she had the same experience and would sooner ride a bike then take another car from your company. Looking back the agent while handing me the keys did ask how much my deductible was on my auto policy. Why did the agent discourage me from make notes on my contract to then turn the whole situation on return?? I really feel i was treated abusively & would like to speak with someone from corporste & feel i am entitled to a apology from the rental location. Please contact me at 215-241-3773.Thank you Christine McNamee

My rental experience was terrible i rented from enterprise horn lake location customer service was terrible i was hung up on when i called to complain about the brakes on both cars i rented wasn't reimbursed for my inconvience and was lied to about a replacement car.I have never had such a bad experience. Never rent from here unless you want to die while driving an unmaintaince car that could have killed my family and i twice.

I recently called the DFW Airport location, Ask the guy about a rental for some elderly folks because there was NO rental avalable inFt. worth, the guy was Nice( BUT A LIAR)He told me A credit/Debit card was fine, I traveled 50 miles to go get them where their car broke down , went to that location on my lunch break to find, YOU need a major credit card, to rent, they got a car at another agency for $385.00 more money, they are on a fixed income, I guess it ok for your company to put the screws to hard working retired senior whom contributed to this country so that you could latter profit off them.. Dave 682-518-4477 Someone needs to call me in 72hrs , I will take this public, internet and news worthy station nationwide, Thank You so very much for your attention in this matter

Back on May 11, 2011, I had a rental (Dodge Dakota) that was eating me up in gas. So, I returned the car to the Enterprise location on Hulen Street in Ft Worth, TX. They had told me that I would be picking up a Jeep, but there were some issues with my insurance company, so while I waited for those issues to be resolved, another customer had come in and rented the Jeep. I was then put in a Dodge Durango. I had left the the store that morning and already clocked in at my job by 9:30 a.m. A few weeks later, I received a letter from Enterprise stating they had gotten a red-light violation in the mail and records indicated that I was the driver. However, the car that had been photographed by the red light cameras was the Jeep. And, the violation occurred at 10:14 a.m. Not only was I already at work at that time, but I was in a Dodge Durange–NOT a gray Jeep. When I received the letter from Enterprise, I immediately contacted the number on the letter but was told that Enterprise Corporate offices state the claim is valid. So, I went to the Enterprise location to discuss the issue with the people there. They finally realized their mistake and told me that it would be taken care of. They said that when I received my actual violation from the City of Fort Worth, to bring it to them and they would handle it from there. I did as I was asked and took my violation back as soon as I received it. I was apologized to and told it would be taken care of. On August 10, 2011, I received another violation in the mail. I again took this one back to Enterprise on Hulen St on August 11th and was told that they would contact their accountants and would get back to me the same day. It is now August 12th. I have not been contacted by Enterprise, so I had to contact them. Again, I was told that I would be called soon and this would be handled. My fear is that this will turn into a warrant before it ever gets "handled." I am disgusted with the treatment and lack of care I have received in this instance.

I recommended not to choose ENTERPRISE to all my friends ang family.. or who ever read this..I rented a car a month ago, and they asked me to deposit $50.00 for the gas..the car had half tank of gas, and need to return with the half tank of gas too..I returned the car with the half tank of gas,,I check my bank after a week if they give me back my $ 50.00, well, they said call back in a week..almost a month now I am still waiting for my 50.00 dollars..They told me insurance company who provided my rentalcar didnt pay them yet..ha ha ha..I told them that's their problem not mine, it was very cleared the $50.00 was for the gas deposit not for what ever about the insurance company..and the first person I talked too his name is (JAY) in Kearny,Springfield,Mo was rude..he hang up the phone while we were in middle of conversation, and he was not nice..they dont know how to handle thier customer...I called back again, somebody pick up the phone and their excuses was they have a problem of their phone..that was their excuses and I DONT BELIEVE themm they need to improve their customer service and other stuff...or the whole thing..I posted it in Facebook so that all my friends will be aware of this rental car company...I called their corporate office, well, you will not surprise, they are all the same..he ddint even ask me ..How can I help you..he transfered me to autometed machine..goshhhhhhhhhh..hope they will lost a lot of customer.. well, THEY WILL....if they will not fix all this problem...

I have been to your San Marcos, Texas office plenty of times, and I would like to say Brian does not have the cars cleaned out when he rents them to you. One time I got a car so dirty that I had to wait while they cleaned it after I made them look at it, I didn't even want to sit in it. This time the outside was dirty and water spots all over, when I ask if the office took any pride on the cars, he said that it was hot and the water spots were from the heat. My car does not look like that after I wash it, hot or not hot. You used to be the best, now your just like the rest.

To Whom It May Concern: I would like to commend the manager, John, at the Enterprise on 103 and Indianapolis Blvd, Chicago, IL. I called another Enterprise by mistake that opened at 7:30a, the office I rented from opened at 8am, however when I arrived, John was there early for a meeting. I had patients scheduled at 8:30A and I had to pick up my car from the auto shop. John graciously checked me in and took me to the shop knowing he may be late for his meeting. This was beyond the call of duty, but it really displayed giving "extreme customer service". I want to let you know that I will give John my business from now on and recommend his site. Thanks John! Mrs. Sharon Anderson Chicago , IL

I called the Annapolis, MD Enterprise Car Rental at 1900 West Street and reserved a rental car for 8-8-2011. I was supposed to be picked up from work at 4:30pm by a rep from Enterprise. At 4:45pm, I began calling and inquiring about why I had not been picked up. To make a long story short, the employees could care less that I had not been picked up on time and insisted that someone was on the way. I work approx. 5 minutes from the Enterprise location and was never picked up. At one point, I was told that the car was outside my address...but no one was there. I was not offered an apolgy but made to feel that it was my fault. I am still upset over this incident.

As of today within three months, I did two drop-off at night. For both of them, a claim was filed for both nightly drop-off. The first drop-off, I rented a charger which a dent was indicated then a claim was filed for a dent above the exisiting damage. Second claim, a four inch dent on the front bumper, the nightly drop off isn't a good idea. I have been renting from Enterprise for years, out of those years, I did two nightly drop-off which I regret dearly. They have lost me as a customer.

I was recently in Lexington Kentucy to help my sister after surgury and had a horrible expierence at the airport location. A few days after my sister's surgery and finishing chemotherapy she tried to rent a car. She had a economy class reserved and was told that it was not available and she would have to pay more for a larger car. My sister thought since she had a reservation, that the manager would work with her. To make a long story short, a Ms. Ashley N. Hutchinson manager of Lexington Bluegrass Airport Enterprise Rental Car, did not work with her and was very rude. My sister tried to use a debit card (even though she has credit cards) and Ms. Hutchinson apparently assumed my sister didn’t have any and asked for some copies of utility bills. My sister was very uncomfortable and actually thinks she was stereotyped because it was so weird from the beginning. Ms. Hutchinson even called security on her after my sick sister muttered one swear word. Of course when security arrived and saw my bald headed sister, they immediately backed off, realizing she was a cancer patient. This manager was arrogant and rude and as such our business will no longer rent from Enterprise.

Sioux Falls SD now has a new $75 max "excessive filth" billing policy for returned cars. Its clerk will define "excessive filth."

We rented a car to drive to Michigan from Pennsylvania and when we returned the car, the rude and conniving employee told us that the car had roof damages, and was claiming 2000$ from us. The damages were not even visible to us, and the whole process was nothing short of mental harassment and a fraud. They were trying to make us scapegoat to other damages in the car. This is very had and disturbing. I dont know what step to take next, but clearly this is a big fraud.

So first I got in a 'nothing you can do' wreck and tottaled my truck got sewed and got hurt really bad. Finally got home and spoke to my car insurance adjuster. Me and my husband have to share one vehicle and my husband had work at 5 am the next morning. So we begged our insurance adjuster to jump on getting us a rental and was so nice (farm bureau) and found us a car in longview enterprise which was an hour away because we were desperate. So we got there and got out car had it for 15 days and then started blowing up my husbands phone and mine as well at 8 in the morning saying they need to know if our truck has been tottaled out yet and we haven't even talked to our insspokes to our insurance adjuster about it yet. And we said we would call we spike our insurance adjuster. Anyway they are winsome at the longview, tzar location and seriously need to communicate with there staff. Sincerly

Contract 568765 Tinney 618 J. CLYDE MORRIS BLVD Newport News VA A Manager (Dave 757-872-6410 I believe was his name) called me and explained everything. He was exceptional and very professional. As he promised, the credit posted this morning. I apologize and now have a greater respect for Enterprise.

NICK HANNA at your Wichita, KS airport location is a scam artist and has terrible customer support skills. He signed me up for insurance after I told him I purchased it online when i reserved the car through expedia. he would only take 20% off--so the scam artist basically charged me twice for the same insurance---WHAT A RIP OFF!!! DO NOT DO business with this greedy company!!!!!!!!!!!!!!!!!!!! signed_VERY UNHAPPY NEVER AGAIN CUSTOMER!!!!

Rented Pick UP Truck Newport News VA 618 J. CLYDE Morris Blvd Saturday 30 July 2011 Contract # 568765 Total charge on receipt 108.81 Enterprise took 188.22 from my account. Avoid this car rental company.

I HAD A RESERVATION IN JUNE OF 2011 FOR A EXPEDITION OR A CHEVROLET TAHOE A WEEK OUT. MAKE RESERVATION WAS MADE BY PROGRESSIVE INS. CO. AND THE PERSON MAKING THE RESERVATION GUARANTEE ONE OF THESE TWO VEHICLES WHILE MY VEHICLE WAS GETTING REPAIRED FROM A CAR ACCIDENT. WELL THAT MONDAY WHEN I CAME BY TO PICKUP ONE OF THESE VEHICLES NEITHER ONE WAS THERE. ME AN THE MANAGER GOT INTO A FIGHT SINCE MY RESERVATION WAS GUARANTEE. PROGRESSIVE CLAIMS WAS NOTIFY AND TURN IN A COMPLAINT AGAINST ENTERPRIZE. I FINALLY HAD TO GET A CAR RENTAL OVER 60 MILES FROM WHERE I LIVED. THE RENTAL COMPANY WAS HERTZ AND HAD PLENTY OF CHEVROLET TAHOES AND GOT ME ONE WITH NO PROBLEM.THE MANAGEMENT IN ROME, GEORGIA NEEDS TO BE FIRED AND REPLACED IMMEDIATELY! JUST VERY POOR MANAGEMENT AT THAT STORE. THIS HAS HAPPEN TO ME BEFORE AT THIS STORE AND NO ONE AT ENTERPRIZE WOULD DO ANGTHING ABOUT THIS TREATMENT. I WILL BE CALLING CORP. OFFICES FOR HELP AND MAYBE I GET SOME HELP IN TRYING TO GET ROME, GA. STORE STRAIGHTEN OUT.