Enterprise Rent-A-Car Company Corporate Office & Headquarters

the Centennial location in northwest Las Vegas has a very poor customer service crew and it is very awful that they treat you like you are a criminal in renting one of their cars and just because you use a debit card they treat you like a felon i will not use this location and if this keeps up i will dismiss them and just use Hertz or the other rental places cause we dont need them to make up their own rules and ask for your utility bills and your Supv names and references like you are in a welfare office this is very degrading and we are to educated to deal with a very Ghetto low standard car rental place in Las Vegas and and dont know how to chg you the right price 0f 78.47 cents when you return the car not the original deposit of 350.00 and have never had that much taken off your card no more than 300.00 i think this company is not what they say they are and i will think about not using them in the future and not this location at all

We rented a car to travel to pick up our mothers for the Holiday, First off Chris miller said I had to be there right at 9:00am or we would not hae a car, and he and Mike Kondor were late opening there office they were no there at 9:00am. Lets move on to the next few thngs I don't know what kind of place you ge to work there but you should pride yourselves on customer service, now I (Richard) was told to bring in a pay stub,utility bill, DL,Ins. card I felt like I was invaded of my privecy, Chris kept lookin at my pay stub wanted to know whe I was hired how long I was working also was I curent with my utility bills and my other bills my wife stept in and heard the questions and she said why are you questins my husband like that. Chris said it was policy and proceeder. I have never heard such a thing we have rented from other rental cars before like avis, buget, and hurtz,and they have never treated us like we have. The car was not cleaned nor was there any gas except 3/8 of a tank. as well as it stunk like ciggerats and stale smoke that would gag you. and the special that was being run fo this weekend is not what they put in the contract, I had to go back and tell them to fix it, They were rude and sassy. Real jurks asses.Then they asked me Richard oh you didn't have to bring all this if you had a major credit card which I did, what are you going to do about this.You would think after reading theese poor poor ratings and the people you have working for you you would want to be top notch, You just like slum lords. staunton VA Too bad they dont have a zero rating that would be it.

I have been a faithful Enterprise customer for years. I have a Corporate Class Card (xxxxxx) and an Enterprise Plus Membership (xxxxxxx). I have rented vehicles for years here in Las Vegas using my debit/Visa card. I recently made a reservation at the Sahara/Valley View office. On arriving, the branch manager, Shamika Kung told me I couldn’t rent the vehicle without a copy of a utility bill verifying my address. Mmmm…. I have rented here before just using my debit card. Shamika even verified this fact. I could have brought a utility bill if I had known. Maybe Shamika thinks everyone hauls around copies of utility bills as a matter of course. I asked Shamika if my Enterprise Plus or Corporate Class cards mean anything. Her response was they didn’t matter. Either pay with a credit card or provide a utility bill or no car. First, Shamika’s customer service skills are very poor. She was rude and treated me like I was a felon trying to steal one of your cars. Second, I do not want or need a major credit card. I am not going to get one just to rent one of your cars. Third, apparently there is no advantage having a Corporate Class or Enterprise Plus Cards. Finally, with this debit card policy you are losing a long time loyal customer. Maybe you don’t even care. Well, I don’t care about your company. I will be sure to relate this experience to all my friends and business associates.

I recently rented a car from enterprise, and unfortunately while driving the car, a truck stopped in front of me and caused a small bumper dent. I have worked on cars before, and this would cost no more than $200 to fix. However, they took a full $1000 from me automatically. While this is policy and I understand, here is my complaint: It has been over a month with no word from the rental office or the enterprise damage center. When I finally got to speak with a representative on the phone a few days ago after my fifth phone call, they assured me that they had sent me a report and credited back the financial difference nearly 3 weeks ago. I have come to find out that there was no final report, they just kept the full charges hoping I would assume that was the full cost. Poor business regulations.

I recently rented a vehicle from the Dunkirk New York office (3979 Vineyard Dr., Dunkirk, NY 14048 – 716-363-7600) and had a very unpleasant experience. I rented the vehicle for use the next day to travel to jury duty. I rented the vehicle right at the close of business in order to be able to use it first thing in the morning and return by close of business the next day for a net charge of 1 rental day. I received no instruction on the operation of the vehicle. The “key” was in the ignition when I left the rental office. I drove about 500 feet to the neighboring grocery store (just happened to be a severe storm at the time as well) and shut off the vehicle and removed the “key”. Upon returning to the vehicle, I was unable to turn the key in the ignition to start the vehicle. I was unable to call the rental office since they were now closed, so I called the roadside assistance service for Enterprise. They told me to turn the steering wheel, put my foot on the brake, put on the seat belt, etc. Nothing helped. Finally, I gave up and had a relative come and pick me up. The vehicle stayed parked overnight. First thing in the morning I returned to the rental office to explain the problem. Come to find out that the “key” for this vehicle was not the real looking normal key that was on the chain, but the new computer chip key which says “Panic” on it. Seems that during the distraction of the approaching tornado, I didn't realize what I had pulled out of the ignition wasn't the normal key, but the new “comp-u-key”. To the point, I received no prior instruction on using the new key and unfortunately, in a moment of distraction (even my college degree didn't help), I didn't realize the difference in the keys. Since there was also a normal looking key on the chain, that is what I assumed was the key (has been for the last 90 years or something). I had no way of contacting the rental office and the help from Enterprise wasn't help. I expected to receive a refund for the rental charge since I had no use of the vehicle and since it was rented at close of business and returned first thing when they opened. Instead I was graciously given a $35 deduction from the bill and charged over $38 for no use of the vehicle. When I complained about that and made a point that I wasn't instructed on the new features, the agent responded that “If I had my way, I'd charge you for the whole day”. At that point, I angrily left the office. Needless to say, I had canceled my jury duty. I'm glad it wasn't any other more important occasion. Since I received no instruction on the operation of the vehicle, received no use of the vehicle and it was during closed hours of the rental office, I believe I should have received a full refund. I also do not believe I should have received a rude comment from the agent. I have been a repeat customer of Enterprise in the past years, however, I will now be doing business elsewhere, even if I have to go out of town to do so.

I have never seen such a irresponsible company in all my life! I have been fighting with this company for what seems like an eternity over returning my deposit. I will NEVER use or recommend this company to anyone! BBB has been notified.

I rented a car on Eastchester Road in the Bronx, NY contracted by my auto insurance company. Despite knowing that through the contract, I am covered as well as the Enterprise car through my insurance company the representative foisted approximately $20 worth of car protection insurance on me. When I contacted them after speaking with my insurance company they still wanted me to pay for the 2 days I had the car, then leave my job and bring the car to the to inspect before canceling the insurances they knew I was already covered for. They only agreed to change it when I threatened to call the Corporate Headquarters. One representative in particular Lakesha was very rude and hung up on me after having to tell me that I should not have the insurance and that they knew this. Beware, check with your insurance company first. This could be a big bill not needed. Why should I be inconvenienced by going back there for them to see the car. If there is a problem with the car, my insurance company will take care of it. Duhhh!!!

BUYER BEWARE! I purchased a used SUV from the Charleston, WV Enterprise Auto Sales location and I must say that Courtney was very helpful during the initial contact until I had actually signed all the papers and the vehicle was mine. I have owned this vehicle for a total of 33 days and so far have had a total of 4 break downs. The vehicle has serious electrical/mechanical problems and even though I purchased an extended warranty for the vehicle, I have been unable to get any assistance from the roadside assistance which is supposed to be covered. I did not know the name of the closest side street to where my vehicle was located. It simply stopped running on my way to work and I was stranded by the side of the road but was told that even though I am paying for that service they would not come and pick my vehicle up. I also was not provided with a rental car to use and was told that no vehicles were available! I had to call a coworker to come and give me a ride to work and all during the day I spoke with people at the Charleston location but could never get Courtney to call me back with the extended coverage information so that I could make arrangements myself to get the car towed and the repairs paid for. I am considering a lawsuit against the company, anyone else want to join me in a class action suit? sharonkay52@yahoo.com

For the 2nd time this yearthe local office in Peoria, IL. on Pioneer Park, has tried to charge me for 2 days on a one day rental. After talking to the Mngr. John, who assured me that they would correct that error, I had to go through my credit card issuer to get this resolved.. Then, if you can believe this, the manager dictates to the customer, that they will not rent to me for one day.

After being a loyal customer for several years I was treated like a criminal here in Hermiston OR. Jeff the associate renting the car actually said he had to call every name and contact and our insurance to make sure incase we decided to steal the car. My name and information were on his computer right in front of him from all our previous rentals. So I called his manager Adrian in Kennewick WA. He saysx he will investigate. He calls me back and tells me I'm lying. He says the secretary for another business sitting 60 feet away was listening to the entire conversation and didn't hear anything wrong until I raised my voice. I asked what's next a strip search. Several days later my wife spoke with Adrian and he told her she was lying. With that kind of service I'm surprised anyone would rent from them. If I wasn't fighting colon cancer I would have a face to face conversation with Adrian. They made no apologies and the attitudes in which they used to talk with us was incredibly rude. Eric in Kennewick was nice nothing like his colleagues.

I made reservation at an enterprise rental in michigan, I was told I needed 3 item a bill in my name, proof of insurance and paystub. I was told I couldn't get a rental due to my phone bill had a old date on the bill and went back home got and current bill and was still told they couldn't use the bill because it had a past balance. I mention the bill was paid this was my current bill. I was getting frustrated so another person help me and asked me for my license, I mention they already have this information when I left 5 minute ago. He asked me if I had a current paystub and proof of insurance which I did. The sale person said this was all he needed, so I asked him of the three items a bill, paystub and insurance you only need two items. He reply yes, I mention too him why you mention this in the first place, it would have save me a trip I going back home to get a utility bill. Regardless of a person having a pass balance on there bill, the only thing they need to see is a bill in your name with your address that matches your driver license. Enterprise representative need to be re-train and explain there policy

First I would like to say that I have been a customer since the 90’s, and have always been 100% satisfied and have always recommended Enterprise to friends and family. In the past two years I have had rentals from your branch located in Swansboro, NC (7/21/10, 3/18/11 and 8/12/11. When making these rental reservations either in person or by phone I was always told that all I need to bring with me was one utility bill. However when I came in to pick-up the rental of 8/12/11 I was then told that she needed two utility bills, one recent employee check stub for proof of employment and one other item that I do not recall nor do I recall what her name was but I do know that she’s was the one I talked to when making the reservation. I then ask her did she not think that it was important to tell the customer while making the reservation what is exactly required for a rental. I received no response. There for awhile I was not sure that I would be able to get the rental however after discussing everything I did receive the rental. This rental was for you me to attend my Grandmother’s funeral. Then I made reservations for a rental for 11/02/11. This reservation was made in person. I informed the CS rep about the problems that I had on my previous rental of 8/12/11 and that I wanted to make sure of what was all required at time of pick-up. She assured me that all that was needed was one utility bill. On 11/01/11 called the Swansboro office and spoke to Dayna to see if I could pick-up the rental earlier than scheduled. While I had her on the phone I wanted to double check with her on what was required for the rental. She stated what was needed was one utility bill, proof of employment and full insurance coverage on my vehicle. I explained to her that I am no longer employed due to being injured on the job but that I have proof of drawing Workers’ Comp., and as far as the vehicle insurance goes, I haven’t had full coverage in the past and that is why I always purchase the insurance that is available though Enterprise. I learned then, one day before my scheduled rental that I was not going to be able to qualify for the rental. Because of this I missed an extremely important meeting that could have been avoided had I been told correctly from the start. You would think that your employees with their Bachelor degrees would be able to get their act together. I will no longer do business ever again with Enterprise.

My husband and I rented an Enterprise car in Ft. Gratiat Michigan in October. I left my diamond ring on the door panel after applying hand cream and did not realize it until we were leaving for home on Amtrak. I called Enterprise and the manager assured me he had my ring and would mail it right away. This was October 13. This is November 3rd and no ring... I have called several times and he has either been too busy, or promises to mail it right away... The last call he stated he did mail it "just the day before" I called. Still no ring. I don't know what to do. I called customer service and got a reference number and am waiting on a district manager to call. Somehow I think that will happen and I will never see my ring again.

My husband and I have rented from Enterprise for many years. This last experience was horrible. We never take out the ins. they offer, and as in the past declined it this time. We have rented this car since Sept. and they deducted almost 3000.00 dollars from our account. We told them that we declined the ins. but they insisted we did not. I am the one that went to sign and get the keys and I was totally misled in regards to the ins. My husband had already spoke with them prior to me signing, and told them NO INS.and when I arrived, I also said NO INS. Unfortunantly I am half blind, and the salesman told me to sign"RIGHT HERE", so I did. Unknownly to me, he had me sign in the "accept" column, instead of the decline column. This salesman knew exactly what he was doing. He just out right took advantage of this half blind lady. We are fighting trying to get our money back, but so far NO LUCK..... We even told them to go back and look at our previous history with them and they would see that we NEVER take out this ins. We have never had any problems in the past, but this was the last time we will ever rent through ENTERPRISE!!!!!! They have really done us wrong and we will not stop this until we are truly justified. Like I said the salesman knew exactly what he was doing and even went as far as saying that my husband never declined this ins.

Dear Lisa, On August 6, 2011 my wife and I placed a claim (010210780707001) with ERIE on our Ford Fusion (MD 3FD Z08) due to a deer strike on State Route 238 Bushwood Md. We contacted you at Burris Insurance of Leonardtown. You were so kind to refer our incident to ERIE Claims. We immediately received notice to have the vehicle estimated at Two Guys of California Md. We left our vehicle with Chris Guy of the Auto Body Unit. Enterprise Rental came and picked us up. We had a loaner for 9 days. Our car was giving us trouble in Kennesaw GA on our vacation, when we returned back we contacted Chris Guy to explain to him that the vehicle was still not right. It was making very loud noises from the left front end. Chris took our Fusion back in the shop on 09/23/11 and contacted Enterprise Rental for another loaner for us. I waited inside of the building it was starting to rain. Enterprise picked myself (Nick) up from the auto body shop in a new Toyota Camry Silver in color. I Nick transferred all of my belongings from my Fusion to the Camry’s trunk. He said that the Camry we were in was for rent and if I liked it we could do this one. I said good now that all my stuff is in here it would be easy to take this one. When we arrived at Enterprise Rental Building the enterprise employee and I Nick went in to set up the paperwork. The employee picked up the set of keys and said lets go over the car, keep in mind it was raining steady by now. We both went to the front door, looking at his keys the employee punched the locator button on the keys and the car we had driven in did not respond the car way down the other end of the lot did. It also was new silver Camry. The employee stated I don’t understand how that happened I somehow must have picked up the wrong key. He said let’s get your stuff from the trunk of this car the one we rode in and place it in the other Camry. I told him that seems to be odd to take it from this rental to that one? Why not leave it in the one we came here in. He said “well beings I have these keys let’s use this one”. So we unloaded all my things from the car directly in front of the building entrance to the Camry down the sidewalk to its trunk. We both briefed the vehicle’s exterior and saw no significant damage, scratches dents, and broken glass. The vehicle was extremely wet because of the rain coming down. We went back inside of the building finalized the paperwork and I left to return home. We had the car briefly for the weekend. On 09/26/11 I received a message from Chris Guy at the Two Guy Auto Dealership to come pick up my Fusion it is ready to go repairs had been made. I cleaned out the car with a vacuum cleaner and washed the outside of the car. When drying the exterior with a cloth I noticed a faint crease in the driver’s side rear panel just before the wheel well. I returned to Two Guys and picked up my paperwork talked about the repairs. Transferred my personal belongings to the Fusion, and then left with the Camry to take it back to Enterprise. Upon arriving to the front parking lot of Enterprise I parked just to the right side of the front door. I went inside and the employee that had rented the vehicle to me greeted me, said are you done with the car? I said yes, he took the keys from my hand retrieved the paperwork from the file and said I’ll be right back. He went outside and strangely went directly to the area of the crease and started looking at it and notating something on the paperwork he had. I thought this was extremely odd for I had not even had a chance to tell them what I saw when I washed off the car at my house. He then continued around the car briefly and came back inside the building. Went directly to the manager’s office located the manager and then both of them went outside to look at the crease on the car. Stayed there for approximately three minutes looking and talking. Cam back inside and I spoke to them stating I take it you are looking at the crease in the car. They said yes how did this happen? I told them before I could even tell them what I saw at the house the employee went directly to the car and the area of damage. “I personally did not cause that damage”. I saw it when I was washing the car to return it to you. They stated it was not noted on the original paperwork, I said yes but it was raining that day and you could not see that faint damage on a car anyway. Both agreed with me about the rain and how it could very easily have been missed. The manager said he would look into past history rental agreements to see if this was notated on any of them. I insisted they look into this deeply I had nothing to do with this damage to their vehicle. I have rented from Enterprise car rentals for many years and I have never been looked at by employees this way ever! They were very insistent that I did this, and I also asked why is it that your employee went directly to the area of damage first and not the front of the vehicle, doesn’t that seem to be odd. He turned away from me standing at the counter placed the paperwork in a file holder and began talking to another person behind the counter. I guess all the years of business to Enterprise from my family went right down the tube with this one issue, not very good customer appreciation there at all. I am appalled to think that I was accused of this damage I clearly explained to them what happened. There was too much circumstance with this employee insisting I take the other car instead of the one I was riding in. Then going directly to the damaged area of the car before I even had a chance to tell them what I discovered when washing the car. I Dispute this claim of damage to a car that I had not damaged! I know when I do something and I did not do anything wrong with or to the car I rented that weekend. V/r Nicholas T. Gibson 363394 Old Chaptico Wharf Rd. Chaptico Md. 20621

I have been a loyal customer of Enterprise for many years. I was in Ennis, Texas last week and my car broke down and I had to leave it at a garage in Ennis, Texas as they could not fix it untl the next day. I called Enterprise in Ennis to rent a car to return back to Dallas and I would have a car to go back to pick up my car which was being repaired. I called the office of Enterprise 4 times and the message was for me to leave my phone number where they could contact me and someone would call me back. I waited for some time and no one returned my called. I called agained and got the same message. The owner of the garage called 3 times and he got the same message and he left the garage phone number and still no response. Finally, the garagae owner called the car dealer ship where Enterprises has an office and the lady there said oh, he is just now entering the office, call right now and he will answer, which I did call right then and still no response. This became very frustrating as I needed to get back to Dallas ASAP. I started calling Enterprise at 2:00PM. The garage was closing at 5:30. I had to call someone in Dallas to drive to Ennis to get me and this person was nice enough to take me back to Ennis the next day. If Enterprise doesn't want my business or rather it seemed this person did not want to be bother, then all they had to do was to call and tell me so. I am 73 years old and I do not need or want this type of treatment. I am old enough to tell you where to stick Enterprise and that is exactly what you can do with Enterprise.

Too bad they don't have 1/2 star to select. Make sure to READ your contracts! We've reneted from Enterpise several times and felt they could be trusted...NOT! They ask if you want their "give away your money" insurance, we told them no and guess what? It was on the contract anyway at $15/day!! I explained to the manager that we specifically declined the insurance but the clerk charged us for it anyway and now I an stuck fighting with them over $40! I will NEVER rent from them again! To think, we were actually considering purchasing a car from them next month! Good thing we found out how dishonest they are before that came to pass. Theft by deception!! Stay away!

My rental experience with Enterprise Rental from the 2675 Mt.Moriah Rd Memphis TN 38115. Beware of this location just plain out lied to and very dishonest filed a claim stating I took the truck out of town where hell damage done to the truck...lies!

Seeing that your Contact us by email page isn't working: File # 7908 Please send copy of police report to: Atty Don P. Moyer, Esquire Moyer Law Offices 51 Jefferson Blvd. Warwick, Rhode Island 02888 Thanks Steven Rengigas

This is a long overdue but I'd like to thank all the folks at location #344G near Ft. Bliss TX. They have all provided my program superior service and are absolutely professional. They are very accommodating of my many many needs over the past 8 months. I've seen how hectic this location gets and I am amazed by their professionalism under some very demanding conditions. All the folks should be recognized, but I have primarily worked with Reschonda and also Myriam and Robert. I truly appreciate their help and look forward to working with them again in the near future.