Dell Corporate Office & Headquarters

HI me again,i have to write this review to update you on what i just found out, by the way the reason that i keep writing rewiews is for two reasons, one is called pissed off former customer, and the other is to resolve this issue and end this bloodless war, that is if dell corporate headquarters ever reads these. Any way i spoke with another person in customer support, excuse me a second while i laugh,she told me that i could write a letter to dells legal department which i will do, she said that no one can call them on the phone,i quess that is because the people who work thier are too ashamed to talk to customers on the phone, they should quit and go to work for hp, then they can be proud of thier work again. my dell case no. is 864040019 dell employee please use this no. to get my info and call me so we can end this bloodless war, i am not going away, death before dishonor. Give me my refund for the dell insperon i bought that was a dud. I will write another review tomarrow, and i will call dell again. I, am, not, going, away!!!!!!!!!!!!!!!!!!!

Hi, it`s me again, i have a case no. with dell for an ongoing issue, this way the people at dell, waite are they people, good question, they can get my contact info and call me on the phone or email. I would realy like to talk to an american in authority with the company. The case no. is 864040019. I am not going away until someone at dell headquarters in america!!!!!!!!!!! talks to me and tells me why i was treated so badly and why i got ripped off. If i worked at dell headquaters i would work and actually earn my pay. I would talk to customers and let them know that thier is life at dell headquaters and people who care, people who will work to solve an issue, thats what makes a company a great company. Do the people at dell read these or am i waisting my time. I read that dell had a ceo, is he from this planet or the planet of i do not care.Life must be hard on his planet which is why he left thier i guess, unfortunately it was not our gain.Someone from dell headquarters please grow some nuts and call me.

I forgot to add this to my last review. I am thinking of making a bird house out of my mothers broken dell computer, but it might be a bad idea, because the birds will probably not use it for a house, they will probably just crapp on it.

Michael s. dell, the ceo of dell from the planet i do not care, my dell case no. is 864040019. When i try to call the dell corporate office headquaters in tx. at the phone no. i got off the internet on my hp computer, i get someone in india who tells me they cannot transfer me, that they do not have the ability.It seems as if thier is no dell corporate office headquarters, are dell corporate office headquarters actualy on the planet of i do not care, maybe that is why they do not respond, maybe that is why i cannot get in touch which someone thier, all of this sounds kind of childish do`nt it, that is what dell is behaving like so maybe that is the only way i can get them to respond ,is to talk to them like children. Someone at dell corporate office headquarters please use the case no. to get my info and please call or email me, or do the honorable thing, close the company, stopped robbing people and packup and go back to the planet, i do not care.

Hi, me again. I am only going to write one of these a day from now on, until dell responds. To recap, heres the situation. I purchased a dell computer for my mother, the computer lasted about three months, a tec came to here home and fixed it, it lasted a little while and went bad again, this time they sent a replacement computer on 03/17/11 by ups.On 09/15/12 that computer died. On 03/17/11 a three year warranty was purchased but dell denies it.On 09/18/12 i purchased my mother a real computer, an hp,oh, i forgot to mention that i asked a person from dell tec support how long a dell computer should normally last, he said about ten years.Heres what i want from dell. I decided i will never own or purchase another dell computer in my life, in fact i will not even let dell give me a new computer.I want them to give me a full refund on the last computer and that will end our war, until then it is death before dishonor, and if anyone is wondering why the e in the dell logo is crooked, well, it describes the company quit well. My dell case no. is 864040019 someone from the company please respond so we can end this war.

On 9-15-12 i wrote something here, about the garbage dell calls computers.I gave them a chance to resolved the problem, they blew me off,they denied the warranty exists, so i am going to buy my mother a real computer, an hp, to replace the piece of junk dell i made the mistake of buying the first time.A company is judged by how well they take care of thier customers. They make mistakes, sometimes you get a defective product.If the company makes good they are a good company, but if they do not care and deny you purchaced a warranty when you did, they are thieves.let the war begin, i,m just getting started.

my case no is 864040019 please respond dell headquarters, so we can resolve this issue.I am not going away.I hate being ripped off. oh, hp makes real computers not garage, and they take care of thier customers.

Hello this is regarding the above DPS #1580570. I was told these parts were not returned and they have in fact left this building. I was then told on the phone that it is my problem that FedEx did not return this correctly when it was sent back with your shipping label and now they want to cancel our warranty over this. If this is done I will be seeking further action as once it is not in our possession it becomes Dell`s issue since it was your label and your choice of using FedEx. I will need an email today or I will assume you have chosen to ignore this and I will then have to take further action. We were also double billed for a warranty on this same machine which has also never been resolved.

I purchased a new hp computer for my mother today, thats what i should have done the first time ,she was very pleased. I believe a company can be measured by how well they treat thier customers,hp is a great company,dell is not and i do not understand why, is it the ceo, maybe. My dell case no. is 864040019, dell can get my info and contact me useing this case no., please respond, tell me why i got ripped off, tell me why you treated me so badly. It,s not personal,i just want to see if someone thier has a heart beat who is not in india, someone who is higher up the food chain in the company here in america, it is an american company is,nt it, that used to be sorce of pride. Someone from dell headquarters please respond, let me know if you care at all.

I purchased a XPS 15Z from Dell. The tech. support person just left and was unable to fix my computer. This is the 3rd time I have had to get someone out to fix my computer that I purchased in April of this year. The customer sevice is ridiculous; I have had to talk to numerous people who can barely speak english. I understood that I was past my return date; However, when a product doesn't work it doesn't work and the customer should be treated appropiately. I want my money back on what I've already paid in and to return this piece of junk computer but Dell refuses. I will never buy another computer from this company again and I will make sure everyone I know doesn't either.

I too have spent ENDLESS hours on the phone with customer support...Now because there isnt any money it for them? They cancel my phone "appointments and I have to waste even more time in scheduling a new one. I purchased an XPS 8300 in April 2011. At time of purchase, I spoke to customer support who erroneously led me to believe that the "extra" hardware/hard drive warranty I was purchasing for 160.00 "IN HOME HELP" would actually cover something. (Its a rip off dont bother because Dell will NEVER admit to something being a LEMON or sending a person physically to your house-we bought it for both computers like dummies-its been useless) It sat in its box until December because of an illness. In the meantime and at my recommendation, my son also purchased an XPS8300...now have 3,000 invested in Dell. His computer seems to operate correctly..mine? has been a lemon since I took it out of the box in December 2011. I have spent hours on the phone with India..whom because of a hearing impediment? I have difficulty understanding...and after purchase of additional tech support "warranty"-to the tune of an additional $200.00? I now am able to talk to the US tech team. Things with my system just don't seem to operate correctly, programs I am familiar with freeze, quit operating, etc. Online? Same thing... A couple of months ago I called in with yet another problem and because the tech didnt seem to know what else to do? They did a factory re-set. WHICH isn't really a factory re-set because programs and software installed don't come back the way they are suppose to and have to be manually downloaded and installed by tech support. My irritating problems with my 1500 computer are now compounded and it has since been admitted to me by supervisors at dell that the factory re-set wasn't necessary. I have spent every Wednesday since on a regularly scheduled phone appointment with tech support. TRYING to get the system to operate correctly. I dont think its a lot to ask for a basically new and supposedly top of the line product to run as it should. Every week I made note of new or repeat problems I was having with the computer & its operation. I also made a point of speaking with one of this tech's supervisors to demand that "divots" (credit instances for problems requiring tech support help) not be taken away for a problem Dell's techy people helped create. Assured it would all be considered the same instance. Now? Since the tech has to keep calling back and fixing things remotely? NOW the supervisors go in and cancel my phone appointments with this tech. Supposedly because they assumed problem resolved. IE: No money in it and tech time wasted (to THEM) I called Dell today after yet another missed phone appointment AND additional problems I recorded. I asked for someone to make arrangements for the computer to be replaced or have a qualified repairman come to my home and replace/fix it once and for all. I have a 1500 paperweight if its not operational without tech assistance/help. Supervisor "Chad" basically told me I was SOL because my purchased "warranty" of 160.00 only covered hardware issues and its never been diagnosed as hardware failure. When I asked him to go through the notes for service on this? Guess what? Instead of the copious amount of notes that SHOULD be there? Only a few scattered mentioned of my having software issues. How very, very convenient for Dell. I gave Dell a try because I wanted to believe the hype. I have a huge (for us) amount of money invested in a computer that don't work correctly and added on and solicited warranties tech help that mean NOTHING...NADA Dell should be ashamed

I purchased a dell computer for my mother, it was the biggest mistake of my life. I own a real computer, i own an hp.Within two months of purchasing the dell for my mother the computer stopped working, a tec from dell came to her home and fixed the computer, within 3 months it stopped working again, a tec came and fixed it again, within 3 months it stopped working again, this time 03/17/2011 they sent her a new computer and to be safe we purchased a 3 year warranty. On 09/15/2012 the computer stopped working again. I called dell tec support, the person could not find the warranty, after talking to seven people including 4 supervisors they still could not locate the warranty, if dell is unwilling to resolve this issue i am going to hire an attorney, i am going to start a campaign agianst dell computers that will make headlines, thier sales will drop, guarantied. My hp computer is the best, my brothers hp is great, my mothers dell is garbage.I am going to give them a chance to resolve this issue, if they are unwilling then remember my name, because dell will regret ever hearing it.

I never owned a dell and recently ordered one. I check the status of the order and it showed no order made. I contacted Dell they searched and said there was no order but they would help me re-order. I informed them I did not want to be billed twice and was assured that only one order is in their records. On 09/14/12 I checked my bank account and have been billed twice now! Interesting one of the computers, exeact same computer, was 712 dollars the other was 667 dollars. I have now spent 5 hours on the phone with 6 different people, all from another country, and each one says they will take care of it but need to transfer me. Is there anyone at Dell that can do anything? I was informed that I would have to cancel one of the orders, the item would have to be shipped back to them, and in 10-15 days they would credit my account back the money they took. So because of Dell's mistake I am out 712 dollars until I fix their problem. I have recorded all the phone conversations and chat logs and will pst them everywhere to inform other potential custombers "Buyer beware" Great job of outsourcing jobs DELL pay a little extra money and maybe these problems wouldn't occur. I haven't even recieved teh computer yet and I'm haveing all these problems WARNING DON'T BUY DELL!!!!

Below is a letter I just sent to Best Buy regarding a Dell computer my mother bought in April (2012). I will never buy another Dell product, nor will I set foot in a Best Buy. Dell didn't do any more to the malfunctioning computer than Best Buy did, and my mother has been without the computer over a month. I don't think asking for a new computer is out of the question, but apparently both Dell and Best Buy don't value their customers enough to listen, so they keep doing the same thing to the computer over and over again with the same results...the computer isn't working, you morons! I want to begin this letter by telling you that I will NEVER buy another item from Best Buy. My mother bought a Dell computer from your company on April 9, 2012. In early August, she called me to say that the keyboard wasn't working. My mother is 82 years old, and I have to help her when she has a computer problem. I work full time, so I went to see what the problem was as soon as I could. On August 17, I went to your store on Firewheel Parkway in Garland, Texas, and bought a new keyboard. I took it back to my mother's house and connected the new keyboard to the computer. It didn't work either. A call to the store resulted in them asking me to bring the computer in to the Geek Squad. Almost an hour into their performing the same tasks I had done to see what was wrong, they said they would have to send it in to the service center. That was one afternoon wasted. Two weeks later on August 30, 2012, I was called that the computer was back and I could pick it up at the store. They said they had to replace the motherboard. I picked up the computer and took it to my mother's house. I hooked up all the components, and the keyboard still didn't work. Back to the store with the entire package..computer, monitor, keyboard. My mother was with me this time so she was a witness to what happened. We were greeted by a young man who asked how we were. When I told him we were not happy and were there to ask for a new computer, he asked when we bought the one we were returning, then he disappeared. I later found out he was the manager, although he never bothered to introduce himself. We were dealing with a nice man in the Geek Squad who had to go ask the manager several questions during our time there, but the manager never once came back to deal with us....the coward. The Geek Squad person connected the computer and keyboard and again performed the same tasks I had done. Almost an hour later when I had repeatedly asked for a new computer, he went to find the manager. He came back with a message from the manager that Best Buy would not replace the computer because they would have to "eat the cost" of the replacement. If we wanted a new computer, we would have to deal with Dell. The Geek Squad rep suggested that we send the computer back to Dell, and he attached a note to it indicating that we wanted the computer replaced with a new one. We were told it would be another two weeks, at least. Another afternoon wasted. Today, September 13, 2012, I received a call from my local Best Buy Geek Squad. The computer was returned from Dell, who yet again, replaced the motherboard. The Geek Squad at Best Buy connected the computer and keyboard, and the same issues are there...they keyboard isn't working. Now I'm being told by the Geek Squad that it must be a Windows system malfunction. When I asked why they (or Dell or SOMEBODY) wouldn't replace the computer with a new one, I was told that it usually has to be sent back at least three times before replacement is considered. You really believer that's the best way to treat customers? No wonder your company is in trouble. They asked for permission to restore the system, telling me that if there was anything important saved on the computer, it would be lost. I was told that a month ago, so just get on with it! When I asked how long it would take to restore, I was told it would be a "couple of days." I don't know much about the workings of a computer, but I do know that it doesn't take a couple of days. You would think that after a month, your people would want to try to make this customer a little happier. Guess I'm wrong about that, too. So, now I'm waiting "a couple" more days to see if they are able to fix the problem with a computer that only worked from the middle of April until the end of July. In trying to find your corporate address, I noticed comments posted on your website from customers. NONE of them were positive comments. Every post I read was from a dissatisfied consumer who didn't get the quality merchandise they were promised and noted that your customer service is lacking. I have to agree.

I, too, wish I could rate Dell w/ less than zero stars. Never experienced anything like this in my many years owning/using laptops. Dell has thrown in the towel. They made good products years ago ... when I bought my last Dell Inspiron in 2003. Have never had a single problem ... EVER ... with that Dell. It's just outdated but still works better than the Dell Inspiron I bought last winter. I can't imagine that QVC is ever going to sell Dells again (hoping they haven't also gone the cynical route that Dell has of defective products, mindblowingly bad customer service, and an attitude of "get the money and run"). Dell could care less about all of us out here with our stories of Dell's staggering incompetence and dishonesty. My Dell Inspiron that I purchased off QVC had a bad hard drive, bad cd/dvd drive, defective back up disks for the software. Don't know if Consumer Reports has done anything on Dell but I encourage everyone to contact them and to boycott QVC for continuing to give Dell their endorsement and continuing to sell products that they KNOW are defective. And Dell's customer service people in India are clearly jaded as well. I've never been spoken to by a customer service rep the way Vishal spoke to me this morning. Spread the word: NEVER BUY A DELL. NEVER BUY A DELL. NEVER BUY A DELL.

I've had an experience similar to the previous posters. Paid extra for extended warranty and have had no success. Technicians are incompetent. My computer keeps blue screening and they haven't resolved the issue but they won't replace my computer despite the fact that it's still under warranty. I've spent hours and hours on the phone with them repeating the same issue over and over. I will never buy another Dell!

Horrible Service--- OMG

DO NOT PURCHASE A DELL COMPUTER. I have a All-in-One and this is the worst computer I have ever own. I have had 4 blu-rays replaced and this time they were to replace the sata cable but they didn't send it but did replace the motherboard. I was told they would send a new computer if this didn't work. IT DIDN'T WORK ONLY MADE THE COMPUTER WORSE I CANNNOT EVEN USE IT NOW. Now they want to send me a refurbished unit when they said they would send me a new one. Truths have not been told to me. This last fix I cannot even use this computer. In a five hour period today 9-5-12 I have been on hold for over 3 hours and now I have to wait another half an hour for someone to call back. I have talked mainly to the India customer service department and my feelings are not good about it I am so frustrated and upset. I hate being played for a fool. Dell has a telephone listing of 512-338-4400 but it goes to the Philippines there is no way you can contact them. I have a hearing problem and ask to be transferred and they refuse. They do not support hearing impaired and their customers. I asked one customer service person in India how many work there and that center employs over 3000 people. I am actually losing my voice for having to speak and even thru 3+ hours of being on hold. Nothing is worse when they conveniently disconnect your call or tell you you need to do this before we can replace your computer and and you say ok and then when you do it they tell you sorry we can't you get a reburished one. I paid a good price for a new one and this one is junk I should get a new one not a junk one that has been repaired. Also I purchased McAfee for 4 years and I had to pay $205 to customer service (India) to have them remove a virus. I should not have had to pay a dime as this was Dells recommended virus product and it didn't do its job. Why does Dell's corporate headquarters hide their Texas phone number? A half hour has gone by and no call from Dell as promised. Surprise - Surprise - Surprise

i'm only sorry that i cannot give less than one star. purchased a laptop for my son's high school graduation in june of 2011. the laptop seemed fine until spring of 2012, wherein he had 3 consecutive problems. i finally intervened in june when i realized the warranty was about to expire. after countless hours on hold, being passed around their phone system repeating my story, he was sent a new operating system disc. my son also spent many, many hours on the phone with dell tech support, trying to fix the problem. the new operating disc seemed to fix the problem, however, my concern was that it would be a temporary fix and the computer would need service again after the warranty ran out. bingo! a message just popped up on his screen that there is damage to the hard drive and contact the manufacturer for repair or replacement. i called dell and was told that the laptop was out of warranty.....sorry. i cannot even begin to express how HORRIBLE the service and tech support was. their main interest and concern was extending my warranty. no one could understand why i would not want to pay to extend the warranty of a product that did not even last 9 months. my son and i have both had several dell laptops with no significant problems, clearly this laptop was a lemon. my son has started classes and does not have the time to deal with dell anymore. the amount of time and patience required to get anywhere with this company is ridiculous. unfortunately, he will have to buy a new laptop. DONE WITH DELL FOREVER!

I purchased this new XPS laptop the end of Dec. 2011. My first blue screen was just a few weeks later in Jan. I was told it should be checked for software issues and paid the $249 for a software dedicated Dell Tech Teamin the US. Then I was told it was not a software issue by my Tech Team used one of the four incidents to be told it was nothing. I had a couple of more blue screens and was told it was just a "hic cup in the system". My hard drive failed July 18 and it was replaced July 23. I had to call my dedicated Dell Tech Team to get all of the software reinstalled that came with the laptop. I also tried to resotre my data from the Dell Datasafe Online web which it would not do. It took 6 weeks of them trying to restore my data before they finally admitted that it couldn't be done and they would be sending me DVDs with my restored data and that it would take approximately 5-6 to receive that. My laptop has been running really hot the last few days with the fan constantly running and this morning when I turned the laptop on I got a black screen so I called my dedicated Tech Team and was connected to a very rude tech that had an attitude. She told me that I could use an incident to check it out or she could transfer me to Tech support and save the incident. To add to all of this misery the new Dell printer that came with this pc when I ordered it could not make communication for some reason with our wireless. After countless days and HOURS and HOURS of tech support and multiple attempts to get it to work it was decided to send another new printer. Mind you this was the first time it was installed so I got a lemon brand new printer. I had sent in an unresolved issue to the Dell Unresolved Issues web site and it states that someone would contact me within 4-5 Dell business days by email. Well, that NEVER happened either. After a couple of weeks I sent in another with the same Case # and agin NO CONTACT from Dell. Today I sent in my 3rd or 4th can't remember and we will see if they ever respond. Dell Company has declined immensely with their products and support in the last few years. I have a desktop pc that was purchased in 2000 (yeah 12 years old) and it still works great mind you a little slow. That was such a good pc that is why I purchased this laptop but I will tell you that was the biggest mistake I ever made spending $1200+ for this sorry laptop. Apparently Dell does not care about how the company is perceived by its customers nor does it care to respond to all the complaints and resolve the issues. I will NEVER purchase another Dell and I have asked for a replacement laptop for this one but have been denied - told if it's broke and can be repaired then that is it! Michalel Dell you had better listen to your customers or your company will eventually collapse because of this. Any customer who has to spend 50+ hours on the phone with Dell trying to get their PCs fixed, issues resolved, etc. should be compensated somehow whether it be a NEW laptop or at least the company answer to why they are shafting their customers! This is why I give Dell a 1 rating !!!!!!!