Dell Corporate Office & Headquarters

I purchased a Dell Inspiron 17 in May 2012. It arrived with a broken LCD screen. When I called to report it, I asked for a replacement computer because I figured that if this one had been dropped in it’s protective packaging hard enough to break the screen, other things were probably wrong. I was told that a new machine was not an option, that they would send a technician to my place of business to replace the screen. That took another couple of days to get the part and come to make the repair. Once the screen was repaired, I loaded the programs I use and started work. The computer crashed 14 time in 7 hours on the first day. Called Dell Support and was on the phone for almost an hour doing remote diagnostics. The technician said I needed a new mother board and would send a service tech to my place of business. Another 2 days lost. When the mother board was replaced and the computer turned on, I was told there were other problems and after she [service tech] spoke with someone at Dell, was told that they were sending a box and call ticket and I’d have to send the machine to the factory. Another 10 days lost. When the machine arrived stating it had been repaired and tested extensively by certified technicians to ensure that the problem was corrected, I again loaded my programs. The machine worked okay for about 2 days then started locking up, or loading programs so slowly that I could take a lunch break while waiting. I spent another hour and a half tonight with a service tech who logged on and did remote diagnostics again, removed some things he said I didn’t need, and asked me to reboot while he was holding. I did, and the same results. He then had me try to boot the computer in safe mode and it locked up again while trying the reboot. At that point, the service tech said that he had reviewed the problems I’ve had with this computer and that he needed to speak with his Manager. I was asked to hold for a few minutes. When he returned, he stated that they were going to be sending a new replacement computer and that they were very sorry for my inconvenience. Then he transferred me to his Manager, who again apologized and stated that they would expedite the service on my new computer and make sure I was a happy Dell customer. Less than an hour later I received a call from someone else at Dell that stated they had reviewed my case and that sending a new computer was NOT an option. They would send a technician to repair my computer and that it would work fine after that. That’s what I have heard before every repair. Same dance, different day! Between my personal use and 2 companies, this is the fourteenth Dell computer that I have purchased. Only once, early on, did I encounter a problem and the customer service was impeccable. I have been a huge supporter of Dell for years, but I am through singing their praises. During this ordeal I have yet to speak to someone that spoke fluent English. Outsourcing might save them money, but in the long run they are losing mega amounts of money as well as loyalty from previous customers. I am now at the point where I am going to just “eat” this $1,000+ and buy an Apple. My company has a long standing advertising package with our local newspaper. My next ad, and maybe the next several ads, will not be advertising my business. No, indeed. My plan is to share just how poorly a customer can expect to be treated if they buy a DELL computer. Full page ad… should get someone’s attention! Might save a few people from making a costly error! Gateway at one point in time was at the top of their game. Their customer service and cheap product finished them off. I see Dell going down the tube fast unless they get back to the basics of selling a good product and standing behind it! Thank you for letting me vent!

I JUST TURNED THIS COMPANY INTO THE STATE ATTORNEY GENERALS OFFICE FOR STEALING MY DISABLED SONS LAPTOP, WHICH WAS DEFECTIVE AND RETURNED. THEY REFUSED TO RESPOND TO TWO DOZEN LETTERS AND NUMEROUS E-MAILS. THEY ATFIRST DENIED EVEN HAVE THE UNIT. LITTLE DID THEY KNOW, I SENT IT WITH DELIVERY CONFIRMATIONS. AFTER LYING TO ME, NOW THEY SAY THEY HAVE IT, AND STILL WILL NOT GIVE IT BACK TO MY SON. I WANT TO START AN INTERNATIONAL BLOG , PETITION, CLASS ACTION SUIT AGAINST THIS MICKEY MOUSE COMPANY. MICKEY ISN'T IN ORLANDO OR ANAHEIM... MICKEY DELL AND HIS COMPANY ARE IN ROUND ROCK, TEXAS.

Wow!nearly every complaint could be me,I've been keeping a diary of my journey with Dell since my husband purchased an Inspiron 2305 all in one as a just because gift to be in June 2011. We've been dealing with Dell sine 2001, when we purchased a computer for my son to begin his college life. This (2305) is the fourth and worst computer ever. My original HD died in Feb. '12, they replaced it immediately. The day the computer was a year old in June '12, the HD died again,this time tech support told me they couldn't help me unless I could come up with a "wired" keyboard & mouse, I raised such a stink and demanded I speak with his supervisior, who discovered the original techad neglected an additional step to try,I was transferred to him, that step didn't work, but I didn't need to come up with that keyboad and mouse, again they sent a what I now know was a "refurbished" HD. Guess what, just this past week the computer started acting up again, this time they promised a HD, motherboard and cable. Well the motherboard and HD arrived (refurbished) but no cable. The phone tech had the audacity to say to me "when you build thousands of units, there are bound to be problems." I understand that,but when I'm stuck with the problem, it's no fun. Isn't it amazing, when you call Dell to make a purchase, you speak with someone here in america, when there's a problem, you never know who you'll get,that isn't as much a reflection on the techs,although they can be rude, robotic, condencending and hard to understand,it is more a reflection on just how much Dell values you after they have your money. I will never ever purchase another Dell nor will I recommend them ever again to anyone.I wonder how much longer the big wigs in the corporate and around the meeting table will allow this to go on,I guess as long as we let them

IF YOU HAVE TROUBLE OF ANY KIND WITH A DELL COMPUTER RETURN IT IMMEDIATELY AND NEVER BUY ANOTHER DELL PRODUCT TO SAVE YOURSELF LOTS OF TIME AND YOUR MONEY. I PAID $ 1600 FOR A PIECE OF CRAP AND THEN paid for extra tech support $239 and refuse to use it as the first time I did there was so much background chatter it sounded like a party going on in the background the chatter was so loud I had trouble hearing my tech guy at all along with I could not understand him hardly at all because of his strong foreign accent. I will never buy another dell computer or any product from dell. The last computer I bought was suppose to be their best desktop, got the windows 7 professional and it came with a blank screen I could not get it to work at all to even get on the internet to get technical support had to get outside tech to come to my home to get it to work so I could at least get dell online support which was the worst tech support I have ever encountered. Wish now that I would have returned it in the 30 day period and cancelled my whole order.

PLEASE, PLEASE , PLEASE ...DO NOT BUY ANY PRODUCTS FROM DELL CORP. THEY ARE SCAMMERS. I SENT A DEFECTIVE LAPTOP BACK TO THEM THAT WAS DEFECTIVE FROM DAY ONE. THEY NEVER RESPONDED. SIX MORE LETTERS WENT TO THEIR CORPORATE OFFICES, AND THEY NEVER RESPONDED. THEN I CONTACTED THE BETTER BUSINESS BUREAU AND THEY FINALLY CALLED ME. THEN THEY TOLD ME THEY NEVER RECEIVED THE ITEM, EVEN THOUGH I HAD PROOF. LUCKILY I HAD A US POSTAL SERVICE DELIVERY CONFIRMATION RECEIPT THAT THEY HAD INDEED RECEIVED IT AND SIGNED FOR IT. THEY HAD TOLD ME NUMEROUS TIMES, THAT THEY NEVER HAD THE UNIT...VERBALLY AND IN WRITING. THANK GOD I HAD A RECEIPT. BUT NOW THEY SAY THEY WILL NOT SEND IT BACK TO ME...EVEN IF THEY DO NOT FIX IT. I BELIEVE THEY REFURBISHED IT, AND OR RESOLD IT FOR PARTS. I HAVE BEEN TOLD EVERY KIND OF STORY. LUCKILY I RECORDED AND DOCUMENTED SOME OF THE CHANGED STORYS THEY GAVE ME. I TODAY HAVE FILED COMPLAINTS WITH THE STATE ATTORNEY GENERALS OFFICE IN TEXAS, AND THE STATE POLICE IN TEXAS FOR THEFT OF MY DISABLED SONS LAPTOP. I PLAN A NATIONAL BLOG SO THAT THE PUBLIC DOES NOT GET HOODWINKED AND SCREWED OVER LIKE WHAT THEY DID TO A DISABLED KID OF MINE WHO HAS NO IDEA WHAT IS GOING ON... HE JUST WANTS TO KNOW WHERE HIS DELL LAPTOP IS... HOW DO I TELL HIM, THAT DELL "STOLE" IT.

I have dealt with so many people n dell messed up in every way but don't want to admit it n don't want to waste any money to fix the problem cuz dell is cheap. I need to get some1 high up in corporate office to help me. Some like a vp, cfo, coo, presidents or their assistance. No1 cares at dell cuz if they did they would help the customers the way they should. Big companies don't care about the customers. Email me at patsox1@att.blackberry.net or call me 813-541-5291. U basis lost a customer n now will get bad reputation.

I have always enjoyed my Dell computer, until 2 nights ago. I feel asleep with my lap top on my lap. I awoke to a burning in my leg, the computer had gotten hot enough to burn and blister my leg. My son was a witnees to took photos. I suggest you put a warning label on your computers so a child dose not get injured.

i started having problems with my dell computer april 2012 and paid $99.99 for 2 sessions. begin to have problems again the latter of june which the computer message was unresponding. i have been on the phone for 2 weeks and again 7hrs on 07/08/2012 and my computer is still not working. the technical support is just horrible and some of the technician are just difficult to communicate with cause me to have increased anxiety level. i don't know how you go from having america technical support to having someone from india. i talked with the american technical support personnel and he denied that dell had anything to do with india. i ordered a new computer and printer and immediately turned around and cancelled that order x2. will never buy another dell product. bad customer service.

I called Dell to repair my computer and now it does not work AT ALL!!! This is the second day and they want to call me tomorrow!!! They did not want to give the number to the corpprate office. THIS IS GARBAGE!!! DO NOT BUY DELL COMPUTERS!!!!

After being transferred to at least 3 different sales representatives, each who asked me the same useless questions about whether I had shopped with them before and what my previous order number was, until finally I talked to someone who actually seemed interested in helping me. Every time I deal with their customer service center I get newly frustrated with Dell. Their computers suck, and their service is worse!

I am completely frustrated. Dell came to fix my computer, did not have all the parts, said they would return last Thursday. THEY DID NOT, THIS COMPUTER IS THREE MONTHS OLD. IT BELONGS TO A SMALL MUNICIPALITY AND IS VERY RELEVANT FOR THIS LOCAL GOVERNMENT.

On January 26, 2012 I purchased a PC from you, order numbers 911781537, 911781578, 911781669, and 911781750. Since the day I received it I have had constant problems. I called your help line numerous times to seek assistance. Resolving the issues with this machine took an inordinate amount of time and effort. Eventually you had a non-Dell service come out to my house and replace the hard drive. Per your instructions, I sent the old hard drive back to you at my own expense. Unfortunately, your efforts still did not resolve the issues with this machine. Your “solutions” also required an incredible amount of my own time and effort. What I received from Dell was not a functioning, ready-to-use system. Due to Dell’s inability to provide a proper functioning machine I have often been forced to be without a PC and have gone to go the local library where I have access for only 30 minutes at a time. I bought a home computer to avoid just this situation. Dell’s failure to get this system up and running has compelled me to resort to having the machine repaired by a local service, at my own expense. The company I took it to determined that the CPU itself was defective, a fact Dell’s efforts were unable to uncover, and replaced it. For the first time I am able to use this machine reliably. I WILL NEVER GET ANOTHER DELL product. You caused me so much frustration and time.

I bought a Dell computer in June. It didn't work and is obviously a lemon. I advised them I wanted to return it for a refund and they have been telling me for a week that they are looking into it. They are a rip off and I will be contacting the Federal Trade Commission to file a complaint. I will NEVER do business with DELL again.

DELL is an absolute SCAM. Taking American dollars to fund Foreign salaries!!!!!!!!

purchased dell laptop and after a few months it stopped working . took it back and they said it was repaired but never has worked right. after warranty ran out the company says so sorrow its out of warranty, what a ripoff,how can a company that has 109400 employees operate this way and stay in business??????

I am very, VERY disappointed with Dell. I have been using their products for a long time but this one time I actually get a lemon and they refused to replace it. My family purchased my Dell Inspiron N5110 for me on Dec. 12 2011 for Christmas from a Dell affiliate at the nearby University. According to the Dell affiliate, we had 60 days to decide if we wanted to bring it back and they gave us papers stating just that. Christmas day, I turn on my new lemon to find out, it had a ton of problems. As we happened to be out of state at the time, it was a week later that we contacted the store we purchased it from, and they told us to contact Dell. So we contacted Dell and they told us that it was indeed a lemon but alas, they could not replace it because the warranty had run out already. But it had in actuality only been 3 weeks after purchase and then Dell began to accuse us of having purchased it from them back in November. I should have had at least 40 days left to turn it back in. But according to Dell, the warranty ran out while it was wrapped up under the tree for our winter holiday. We have tried to reason with them but every way we've tried, every Dell support tech that I have spoken with have told me some bullshit reason as to why they cannot replace this piece of shit computer. Every month, something new happens and now I'm even just lucky that I can access the internet for this brief interval because now the internet adapter INSIDE THE COMPUTER is broken? I don't even know what the hell is wrong with it but just like everything else in my computer it seems to work when it feels like it which usually means never. I have tried and tried to get them to do at least something. I even agreed to let them send me a box to put my computer in so they can ship it off to a "Repair Depot". Well, a month after I agreed to send it to the Depot, I contacted Dell - saying "Where is the box? I haven't received it." Well, guess where it went? To Texas! Practically on the other side of the country from me! And as I tried to get them to resend it, they told me that the product had been delivered and that as I could use the Depot only once to repair my computer for this same issue, my chance was now gone with the wind. I am very angry with Dell, as I'm sure most people can tell. (And I ask you to please excuse my cussing if you can.) And I now have decided never to purchase from Dell again.

The phone number listed on Dell's 10-Q financial statements (and all of their other financial statements) is (512) 728-4737. When I called it it went right to a voicemail for probably a secretary there, but at least it is not a tech support phone #. I left her a voicemail to call me back, so we'll see what happens if anything.

I bought my Dell laptop in March 2011. Then, in about 5 months, it keeps turning off and it's not overheated. I decided to take it to the place I bought it, and they said to send it to Dell Corp. I have a 2 year warranty on it. I sent it to Dell in April and I haven't gotten it ever since. I've sent them letters 5 times and they haven't sent it yet.

I too purchase a laptop almost 2 years ago. Have been having issues for the last few months and have an extended warranty. Have not been able to have issues resolved.

Maybe you should learn to read your hardware warranty.