Dell Corporate Office & Headquarters

Sent laptop back to get repaired Dec. 13 and tech support sent it to the wrong address not once not twice but 3 times, then left it at that person's door. They had me go from FedEx to them to FedEx and back to them againg complaining about this issue.When I finally reached someone they said they would send out a retrieval order to get my laptop back from the wrong address and then update me on the status of that. It is now Dec. 29 and still no laptop and no response school starts back in 2 weeks all I want is my laptop back or a whole new one all together as a customer I don't feel I should go through the hassel the way I did especially with no results.

I have bought several dell laptops over the years. I was happy with most of them. My last laptop was a Dell Studio xps16 bought at Best Buy in Springfield, Mo. I found it to be a total flop, every time I moved the mouse the screen would move and I lost my place. I found it hard to do anything because there was no way to stop the screen from moving. I feel like the screen should only move when the bar on the right side is moved up or down. This problem was so iritating that I could not stand it any more, causing me to hit the screen and breaking it. Now all I have is a broken screen that prevents me from Using the laptop. I am so disapointed that I don't even want to buy another dell and that is bad for you. My warenty is up and I cannot get it fixed. I would like to know how much it cost for a new screen and if there is a way to stop the curser movement from moving the screen?

I have had a dell for 3 years, bought xtra warranty, had to call technical support quite a few times. The service was horrible. I called a couple of months ago to get helped got bounced btwn hardware and software departments and finally got disconnected and got no call back. So I waited a few months as the computer issues escalated and they finally reformatted yesterday, but they left the original operating system on the computer, Vista and I had been given the Windows 7 disk to update so i went with that only to find out Vista was not removed. I work 7 days a week doing medical transcription and babysit 3 grandchildren, my time is limited to take a whole day to get my computer up and running again. Today i was told we need to reformat again to removed the old operating system. I cannot express in words how disappointed i am about this. Each time i have called India the men are extremely rude, and do not even answer questions when asked, like i am not speaking to them at all. The owner of the company i work for is on vacation for 2 weeks, i cannot afford to be without work for 2 weeks, so am forced to be with a poorly working computer. Seems the level of competency, not to mention poor communication leaves a bit to be desired. I had explained to the technician in yesterdays conversation that i was going to buy another computer so that i had 2 computers to toggle between, and in the middle of what we were doing wanted to transfer me to sales.

The Dell technicians in India are great. They are so polite and knowledgable. The techs work with you no matter how long it takes. They solve the problems. The techs do a follow up to assure that everything is okay.

Great disappointment in the Dell Inspiron 1720 laptop that I purchased in January,2009. As a senior citizen reliability is very important to me and in spite of a hard drive crash and to date having spent over $500 for service contracts I just spent almost 4 hours on the phone today and spent $260. for more service. I am going to buy a MAC within the year

I have complained about problem with my computer but nothing is happening.It is over 10 to 20 days but Dell providers have net yet reached my home not yet reached my home to resolve my laptop's problem. The properly . it's well pitched sound and some other defects which i could to recognize. I hope Dell service provider's well get the work done please send your enginears so that they can repair my laptop THANK'S !

customer service is horrible. If you want to speak to a supervisor you are on hold for 20 minutes or more. I WILL NEVER BUY A DELL AGAIN!!!!!

I have had many other machinces and have worked on every type of machine out there. Instead of seeing complaints that will help the company do better I see nasty hateful complaints. People, the machines get shipped. Who knows if they get knocked off or dropped. Also, sometimes it is operational errors by us. I like your product. It is not perfect but I like that I have a computer I can rely on and that when I do have an issue I can call and get assistance. It is not a perfect product but it is superior to most of the products out there.

I purchase a Dell inspiron in April 2011. After it was out of warranty a few days, I had to replace the hard drive at my own expense. Now I have a software problem and your Technican was not helpful and told me to shut up. They would not help me nor would they tell me how to connect to the headquarters. Its ashame that all our jobs are out source to India. Your employee who was very disrespectful is Roit Sandal, his supervisior name is Pafag Singh.(if information provided is correct) He would not let me talk to the supervisor. Can you provide me with some assistance to get this problem resolved.

A dell only just respnsable for selling a laptop nt responsable for service nd i got very poor response from technical department so i will never go wid dell nd also u guys never bought dell product.

I will not use the language that others may use in reference to your company but I will find every blog available to complain to the public. Your Dell computers are terrible, the dell technica support people are thieves and robbers and the worst case of customer support that I have every encountered. I had six different people on the phone including so called supervisors and all they want to do is sell your software services after you have paid good money for these computers they do not care about customers they are robbing the company because they do not represent the company and if I have to right to my state senator, CEO, public relations, better business bureaus, post on facebook, twitter, every social network someone will hear me and comply.

I ordered a new Dell laptop. I received it and the hard drive could not be found. Called Dell and after several attempts it booted up. Then the fans became very loud and provided a high whisteling sound. The hard drive is very slow, taking the software minutes to respond to commands. I, at this time, have had the system for 2 months. I contacted Dell within 21 days and they will NOT provide a refund or take the system back. The LCD screen has imprints from the keys on the keyboard. I was told it was a design flaw. The touchpad quit working. I am now, finally after two months of trying, getting them to repair it, but they will not exchange or refund, and I bought a NEW system, now I will have a refurbished lemon. They are replacing the LCD screen, the keyboard, the frame around the keyboard, the touchpad and buttons, the fans, the hard drive, the battery and charger. I think with all of this additional cost to replace these things, and frustrate a customer, that they should just refund and let me wipe my hands of this. THIS IS NO WAY TO TREAT CUSTOMERS!

Dell is the worst computer brand you can buy. I bought mine Latitude 13 for close to two thousand euros, I lost the hard drive five times already and despite a warranty, Dell keeps fixing it and the hard drive gets lost again after only a few weeks. Dell refuses to replace the lap top. Now the hard drive has been lost for one month, and I made five calls to Dell in Paris so that they pick it up and fix it, nobody shows up. They charge 15 centimes for every minute on their phones and they keep you hanging there for hours. I cannot imagine that there can be a company can be worse than that. I finally ended up buying another computer to save my work. Dell is a nightmare!

JOHN PULLIAM. I agree with you, but stop giving 5 stars!! I wish there was an option for 0 stars.

Have problem with my Inspirion One 23. We purchased it in Sept., 2010. I called out of warranty service- did what they told me to do to fix the problem. It did not work. When I wanted to send the computer in for service, at my expense, they would not take it. The service tech told me that it was my responsibility to fix my computer. I have already had a private technician work on the computer twice. He researched it and said it looks as if I bought a LEMON. So many people have had the same problem even under warranty. Dell would fix their computer, send it back, and in about 2 to 3 months they would have the same problem. We paid a lot money for this computer and it is just me and my husband at home. Together we probably have about 60 hours at the most on this computer and about 15 files. This is about the poorest service I have ever had out of a piece of equipment and a company. Once again, the consumer is thrown in the ditch with the defective equipment. I plan to take legal action.

I want to say you think dealing with Dell is hard try to work for them,I worked for Dell in 2006 and at first I loved working for them,but then once training was over and I departed into the sales floor it was still all good. my first manager Chad Ivee was fantastic to work for.But anyway coming to work one day I was walking up the stairs to get into the building and fell I fell forward and then rolled back down a some what small hill hitting the edge of the cement stairs on my way down. My manager who was a few steps ahead of me saw me fall and ran to help.Along with several other people. I had a skinned knee, and a chipped tooth, I went into work with the help of my manager and got right to work. I was in a lot of pain, but that was to be expected after a fall like that. The next morning I got up to go to work and moving was very painful, and I was brusied from my breast to my hip, and my jaw was brusied, along with my leg from the knee to the ankle. Well I continued to work through the pain knowing that at my age (53 at the time of the fall)it would take a while to get over it. And incase you are wondering NO I was never offered to be sent to a doctor. Nor was an accident report filled out by my manager. So as time went on my knee was not getting better, and during this time I went to my doctor and was told being it happened at work I would need to see their doctor. And until then use a cane to help with my walking. So I thought well it is most likely a bad sprain and useing the cane will help and it will get better. So it has now been a couple of weeks and I recieved a kind of promotion and still using my cane but getting around. Well I am in my new department for about a week and a half and I have another fall, yep, But this time my new manager was at fault,I was walking down the isle to go on break and my new manager Todd Day, rolls across the isle in his office chair to talk to someone and knocks my cane and I take a head dive, landing on my chin and left shoulder. I fell hard enough that it knocked the wind out of me.Of course my manager ran to my aid but there was no way I was able to get up at that moment. So after I caught my breath and with his help I got up. He asked if I was ok I told him I wasnt sure I thought so. So I went to the ladies room to look myself over and well now I have a skinned chin and some more pains. And you guessed it was never offered a trip to the doctor. So the next morning I was in some really bad pain, I told my manager about it and was told well when you get older it takes longer to heal. Well over the next few weeks, the pain was getting worse, until the point I was taking 12 -20 tylenols a day just to get me through my shift. I was telling my doctor about the pain and the second fall he told me again he could not treat me because it was work related and to tell my employer that this is work related and I have to go to their doctors. Well I did and my managers response huh? wow! And that would be the end of our talk. My pain got worse everyday, it was so bad I would spend most of my time vomiting and crying. And if I left my desk with out punching out first I would get these wonderful warnings about how I am going to be writen up if I did not wait until my break or lunch. So I brought a waste can and kept it by my feet so it I had to vomit I could do it right there while still talking to customers. I would just put my phone on mute so they could not hear me, and keep on working. And through all this I was still maintaining very good numbers on my sales. My customers loved me I never tried to up sell anyone unless I was sure they needed what I was selling them, I may have spent longer on the phone with most but no one was unhappy with the deal I got them. I would even go on line and find them cupons to use and I would always give them my extention so if there was ever a problem they could talk to me, or they could email me. also gave them my sons direct line in tech support so they could talk to someone here instead of in another country. But anyway, I finally had to go on sick leave. the pain was so bad by now that I could not stand for very long and I could not raise my arms above my head it was and still is awful. It took 2 years and the labor board to make them send me to a doctor,and now we find out I have cronick whiplash, 2 torn rotator cuffs, a torn meniscus,and 2 vertibre in my neck pushing in on my spinal cord. Oh yes and now I have fibromyalgia. Never even heard of it until this.And did they fix anything no. we are now in year 6 and I have had some physical therapy,but they stopped that because they said I should be done. So just so you guys know they do not treat there employees well either. Infact I was almost fired for trying to help a customer who had been charged twice for his system and he wanted his the over payment returned and everyone was draging their feet so I emailed corpoate. and was told if I ever did anything like that again I would be fired on the spot and I was not allowed to speak to that customer again. Dell is crooked as they come to both the public and employees.

Three years ago we bought a Dell laptop for one of our grandsons. Nothing but trouble and ineffective customer support. We have now bought him a MacPro and will never touch Dell again.

we purschase DELL COMPUTER and we have a bunch of factory rebuild product we have exchange 3 TIME and we have problemen we what our money no more DELL used to be good NO MOTRE PLEASE WE LIKE TO KNOW WHAT GOING ON

yep dell is a garbage company. my case #86453502. my laptop had a broken hinge. they fixed that but now the computer wont even start up (so what good is the hinge) because of their incompitence i now have no computer and all i get is the run around with them on the phone. well i finally gave up and filed a complaint with the BBB. i see in these comments about fileing a class action lawsuit. im game. only dont know how or where to begin, so if you all are douing this please let me know how and where to do it cause ill be there thank you

Yes i`m still here, i was on r&r from the war with dell.Let`s catch up, shall we.I own an hp computer and i have never had any problems with it.I made the mistake of purchasing my mother a dell.The dell stopped working after a few months and a tec came to her home and fixed it, it broke again, they came and fixed it again, then it broke again all within a year, so they sent a replacement and this time i thought i would be smart and purchased a three year warranty. In about twelve months that computer broke and dell denies the warranty exists, so here we are at war, the dell employees at dell corporate headquarters who suposed to read these never respond even when you give your dell case no. , mine is 864040019, instead they are like the v.c. , they hide and ambush you never showing thier faces,even though is says above that this is not to be used to cantact dell corporate headquarters you know someone there reads these things or are they so bad that they could care less. A good comany takes care of thier customers, not dell. I will not except defeat, death before dishonor.