Dell Corporate Office & Headquarters

Dell has constantly been dishonest, lied to me sold me worthless equipment, hung up on me, will not let you speak with anyone that can resolve a problems. Refused to order my warranty on the hardware said I had to buy a $270.00 software warranty in order to get someone out to fix a hardware problem stated falsely the hardware and software were tied together. Dell sold me a partila linksys that was useless. Dell customer service reps are rude, hangs up on me and transfers me so many time it is crazy. Asking for a manager is worthless. Send someone to fix my laptop that was not working and left without replacing all the items I paid for originally, basically downgrading my computer. Dell also sold me Windows Avista the same time Windows 7 was expected.This is the worse Company and its customer service is a total joke.

DELL SUCKS....WITHOUT A DOUBT. CUSTOMER SERVICE SUCKS....I WILL NEVER EVER BOTHER WITH DELL AGAIN

I am sure this is not going to change a thing, but if I dont vent I will go nuts!!!!This company SUCKS!!!!!!!!!!!!!!!!! Customer service DOES NOT EXSIST. I purchased a flat screen TV my delivery date was 10 to 15 days from the date of purchase. I check on line to see when my order will arrive and I find that my account does not show I have even made a purchase but already they have discounted the money from my dell account. When I call to complain and to aks why the date of delivery comes up as 10/28/2010 which would be more than a month away I am told to cancel my order and buy a different TV. I am out raged, first you get people who can barely speak english, then you can not speak to anyone from the US and at the end you are stuck, angry and hands down hopeless. I would love to get a group of people who have gone thru hell with this company and go on national TV so more people can know about this and ban from buying anything from this company. Maybe then Dell will care a bit more about customers. IT IS A JOKE....

Dell is horrible. I ordered the Windows Premium Upgrade (actually a foreign lady talked me in to it) and it wasnt compatible with my system. It would not load for nothing. I sent it back and waited for my refund to appear. It didn't. When i called, they said that refunds were not granted for open software. Uh? It didnt state that on my packing slip. The lady on the phone said I was stupid for not knowing their policy. I raised cain and then she lied to me and told me she would give me a refund. It hasnt happened. She just told me what i wanted to hear so I would hang up. Stupid dell employyees are horrible people. Dell customer service representatives are lying pieces of crap. Not done yet.

The customer service is poor beyond poor they barely speak english for one. For 2 we had the computer not even 2 years and it suddenly needs 500 dollars worth of work to top that . I walked into my living room last night to see my a/c adaptor to my laptop glow red smoke and flame up to which i jerked the cord from the outlet . Which the new a/c adaptor was part of the 500 just spent 4months ago . they tried to say it wasnt under warranty. it could of burnt down my house and what did they say sorry bout the inconvience . when i said i could contact an attorney since ijust paid for this they suddenly want my entire laptop and a/c adaptor cord stating " that possibly the mother board could have caused the a/c adaptor to do this" i willnever buy another dell product the product stinks doesnt hold up and the service you get after you purchase one is terrible

I purchased a Studio 15Z laptop on Saturday...and called Dell to inquire if I can upgrade to an in-home warranty service contract or purchase a new in-home warranty service contract on the system I purchased from Best Buy BEFORE I opened the box. I was on hold for over two hours and spoke to a supervisor in INDIA who said they would check and call me back in an hour. TWENTY-SEVEN HOURS LATER I placed a call again to Dell to inquire the same information.....I am still on hold FORTY-FIVE MINUTES LATER trying to ascertain if I can purchase a new inhome warranty package....FINALLY....a person who speaks English and was able to resolve the issue at hand! So once in a while there is a "happy ending" to a sad and frustrating story.

I called to order an accessory and was told to speak to technical support to determine the part number to order. Since I couldn't find an order number, tech support hung up every time I called them. Don't buy anything from Dell. They are terrible and they will not support you even when you are trying to buy products from them. Dell go out of businesss and collect the garbage you sold! It is worth more as trash than the crap you are selling.

I AGREE WITH ANNA 7-7-2010 COMMENTS 100% - I will repeat what she wrote "If I could give Dell in India lower than 1 I would. All Dell support in India is interested in is selling you product. I am so discusted, I wanted to contact Dell in the USA but apparently they don"t care enough about their customers to have their phone number listed. This is the last Dell product I will be buying." I have purchased many laptop computers,printers etc. over the years and now really resent having to deal with India employees - most are not knowledgeable,some hang up, some transfer you to the wrong departments and when you ask for the usa cuustomer service phone number to talk to someone in the usa you get a run around,keep transfering you around India - it's really aggravating and a waste of my time. UNLESS A DELL CUSTOMER CAN GET A DELL CORPORATE USA PHONE NUMBER SO AS TO ADVISE A USA EMPLOYEE HOW BAD IT IS IN DEALING WITH INDIA PERSONNEL THEY WILL NOT KNOW WHAT REALLY IS GOING ON OVER THERE AND HOW IT IS EFFECTING THEIR BUSINESS - THEY MAY NOT CARE ABOUT THESE PROBLEMS AS IT APPEARS THAT THEY ARE SAVING $ by having India handle all their customer service etc.

I will never have another DELL product. I will never order a part or contact DELL again for any purpose. I am in the process of replacing my DELL laptop with an HP laptop. After being a loyal DELL customers for over 20 years, I am severing my relationship permanently. I ordered 2 memmory sticks, one of which was defective. I was transferred around 6 times. All I wanted to do was return one stick and get a replacement. It took over an hour and one half of repeating information over and over again. Finally, I was able to get a reference number, and hopefully, I can return the product for a replacement. My phone service was disconnected twice and I was passed from one "technician" to another. As I write this, it is taking over 20 minutes to get a dispatch number. I'm sorry that the above rating cannot be 0, because that is what DELL deserves.

hiiiii pepole i want to inform that now days dell pepole are making us fool day by day never purchase the product of dell and i given the order of my laptop studio 15 and 1 month have been past even my money has not come and even my laptop whenever you will call them today you recive today you will get it make me fool ...

I ordered MS Office 2007 over the phone at Dell(Philippines) on July 10th, and was called on August 5/6th and was told the order was delayed. And NOW on the 23rd of August--not having received the order, after spending over an hour with at least 8 people, Philippines, Panama City Panama, I have learned that my order was CANCELED ! ! ! I was NEVER notified, although they had confirmed my order by e-mail, and phoned me at least once to tell me that my order "was delayed." No ONE can tell me why my order was canceled and I have been cut-off twice. (ZERO stars for "Service")

I'd rate Dell a minus 5 if I could. We ordered a laptop for our college kid. We were told the order would ship on the 17th and would arrive next day. Next day we received a call confirming shipment and the address to which it was shipped. Two days later it still had not arrived. I called Fedex to track it. It had been shipped to our billing address 400 miles away. I called Dell, their customer service in India told me that there was nothing that could be done since the shipment had been "accepted." It had not been accepted, it had been left on a front porch. I asked them to pick it up and ship to the correct address. After much wrangling I was assured they would send Fedex and my son would receive his laptop within 48 hours. Reassured, we left the college and drove 8 hours home. And there, on our porch was the laptop. I called Fedex; no arrangements had been made for pickup. I called Dell again and was shuttled back and forth, and redirected 10 times to departments that were closed. I eventually called back to say just pick the damn thing up and give me my money back...and was shuttled to a closed department! I finally told the rep, who barely spoke english to take the computer and shove it, well, somewhere unpleasant. I will NEVER buy another Dell. Ever. DH is an IT guy who buys for a major corporation. Guess what he WON'T be recommending to his company?

I am FINISHED WITH DELL! I ordered a laptop and Office 2010. The laptop came first; the following day I got the "software". It was simply a certificate with no instructions as to what to do with it! I phone support. I had three techs and spent 2 hours trying to install the software! I finally got that issue resolved and they gave me $65.00 if I didn't return the laptop. Today, after my laptop freezing and doing other crazy things, I decided to return it. I spent another hour and 30 minutes. I have to pay a restocking fee because I refused to work with tech support in resolving the issue. I don't have that kind of time! Then, I had to be trasnferred to another customer support team where I waiting 20 more minutes in order to return the software. I am so finished with Dell!

Been a custom of dell for years and I have heard about how Dell has gone down hill. But, because I have not had any problems with Dell in the past I ordered a new Studio 17 for $2,000.00. The laptop new no problems but, new laptops no longer come with reinstill cd's or a POWER CORD for the power supply. Well I now know what everyone is talling about how much Dell sucks after the sale. When I call Dell about the new laptop didn't come with a power cord they would keep transferring my call to another customer service person and I would have to start all over again and again and agian and again and agian and I still don't have a power cord for a $2,000 dallor laptop. So, Closed my account with Dell for good and I will never buy anything from Dell again. So, how that Dell your losing your return customer and hopefully new customer will see these reviews and NOT BUY ANYTHING FROM DELL!!!

This company seems to have completed a business plan to intentionally lie and cheat consumers. You can never reach a domestic USA person with any authority to act. The plan is to transfer call and route calls until you are so frustrated you merely hand up and walk away. The worst comsumer product relations every experienced. Our firm will likely be filing a law suit against Dell. I strongly suggest NO ONE do further business with DELL. You will be at a loss for any support. Dell will lie and merely tranfer calls within their call centers. We tried for three days and were transfered 27 times and never got answers. We kept specfic names and answers and devoted 4 hours and 57 minutes and NEVER spoke to anyone who coudl answer a simple question. NEVER got a return call. Good business plan to keep money and never resolve issues.

Oh My Goodness!!!!!!!!! I want to rate dell as less than. Do not, I repeat do not remove McAfee from your computer, if it is installed, and then add another security system..especially if you have that stinking vista! It will ruin your computer! And don't get me started on the over seas support! We have been online with them - telling them the same thing, getting nowhere while they all run the same stinking diagnostics. We had cover to cover warranties. We bought into the software warranties...joke.. We bought a different security because the over seas lady said only Norton was compatible with vista, but why the f.... did dell install McAFee if Norton was the only one compatible? For nearly 3 months now - we have yet to speak with an english, American - I want a new computer. Dell lied and said only two others have called in with mcaffee not playing nice with vista. WE have had our computer wiped clean! Down to nothing and we added everyting back and still.........the damn thing doesn't work like it did before we uninstalled mcaffee and added Kasperski - which by the way, we were told from the lady over seas that NONONONONONooooooo! Kasperski doesn't work with vista - yet dell sells the security! What the bleep?????????? I am soooooooooo disappointed. I am ready to pack it up - get on an airplane and stand in front of dell headquarters demanding a new computer! I hate Dell! They suck! Never again!!!!!!!!!!!!!!!!!!

I called Dell last night for techinal support. I actually made 3 calls before I got a live person. When I asked where he was located, he replied that my call had been routed to INDIA. The first fella gave me a song and dance and then he put me on hold and transferred me to another tech support fella. I had to explain the problem all over again only to have him give me the run around. I asked for the Dell Corporate telephone number & was told they do not have that phone number. I have always purchased Dell Computers & had found their tech support staff to be friendly and helpful but this is no longer the case. I am fed up and do not plan to buy another Dell product.

I made the mistake of contacting Dell for a simple estimate on a product to make sure I knew the cost of shipping and handling, et al, before I made a decision on whether to buy or not. Unfortunately they would not give an estimate without info on name, address, email and phone number. This was two day ago. Last evening I received a call regarding "my order" which I never placed. I indicated that I was no longer interested in Dell products and to please remove my name and personal information from the system. Since that time I have received five more calls. I tried to return the calls, was forwarded to five other numbers and finally got a recording that customer service was closed until tomorrow but that I could resolve this on-line, which I tried but to no avail. I would not recommend anyone getting involved with Dell corporation in any way.

Dell is practicing FRAUDULENT sales. I called to order a simple cord for a monitor. I was told that the cord would be 32.00. And "don't be surprised" if I also got a couple of complimentary items in the mail that were being "tested". So I got my cord in one small box; and in two other boxes, some really cheap plastic headphones. The headphones were so poorly constructed my kids didn't even want them. And the cord to the monitor did not work, so when I went to return everything I checked the sales invoice. The power cord was only 2.99 but the headphones were 29.00. Sooooo.... Dell charged me 32.00 so they could ship me and get out of their inventory some crappy headphones that I didn't want. Doesn't this spell F-R-A-U-D? I tried to contact someone in their legal dept, they said they would call me. No luck one month later. I just called them and lodged a second complaint, was it in India or Pakistan. Will never do business with dell again.

Dell Sucks! Have been trying for months to talk with someone in human resources. Guess my lawyer will have to do the talking. All their run around stuff is ?>*&@# and then some.