Dell Corporate Office & Headquarters

I currently have a Dell Studio. I initially purchased my studio in 2008. I loved it when it first came out. It had touch sensored media buttons for the music player a finger print reader and web cam. Then less than a year later a spark came from my computer and it died. I called DELL and they gave me a replacement studio and claimed it was the upgraded version but there was no fingerprint reader or touch sensored buttons. Is that what you call an upgrade? When I started using my computer the screen display was messed up. It would sometimes full half screen then adjust to full view. I ignored that but then I ran into problems with my battery not performin up to it's full potential. Whenever I charge it and unplug the charger it would barely last 30 minutes. When I called their customer service line, the representative sounded as if he was on a lunch break and casually working. I wasn't recieving the efficient help that I needed. In addition he barely understood me and I felt like I was barely listening. Instead of trying to help me solve my technical issue, he was tryin to sell me another computer. Hello, I am a Marketing Major at one the best schools in the nation. I know a marketing plug when I see it. I hung up and called back just to be transfered 2-3 times not to mention put on hold to the point where there was no sound on the line and a guy answering as if he found a phone off the hook. DELL get it together! Not satisfied. AT ALL

I don't know how they stay in business, we have been waiting for a month for them to replace a $4,000 computer that they couldn't fix. Do the people that work at dell not read these reviews. There customer services is the worst. I have worked in customer service for over 20 years and have never dealt with this kind of service before. We need customer service people that are american and know what they are doing. DO NOT BUY ANYTHING FROM THIS COMPANY, THEY RIPE YOU OFF. VERY VERY DISCUSSED.

Just bought a INSPIRON - Tried to contact (web support and voice support) to get help connecting my Dell 942 printer. Two days now - still no printer - after 5 minutes the tech (in India?) hung up or disconnected. Think before you buy - In my experience Apple will support you

I hate Dell They have lied repeatedly, have zero customer service. NEVER BUY A DELL

Bought a new Dell XPS Studio 9000 in February. Since then I've had operating system issues twice (Windows 7) and the hard drive bombed out. Had to have OS reinstalled twice - want to go in another direction since I can't have the down time I've endured. Talking to Tech Support is a waste - can't understand them and get transferred multiple times to reps who have no clue. Want to contact the Dell head of Customer Service but can't get any phone numbers, even from the Dell Corporate website - got transferred to India again !!!! Extremely disappointed with Dell's collapse in the service area. If anyone has the right Dell contact please let me know ASAP.

I bought a (2000.00)laptop with all the warranties on it. But come to find out I don't have what i paid for.So I called them and they have no record but my bill has it on there. So they say that there is nothing they can do about it. It been like hell trying to get them to do anything. The support overseas is a joke. They have no idea how to help people. But when you ask to speak with someone in the united states you have to pay (249.00).I found out that they cann't charge you fou asking to speaking with someone one in your on country.All they know is how to but things on your bill that you didn't buy.I still cann't find a number for the corperate office. If anyone can give me any help with the number please call 317(238-3556)ask for Jeff.

I have been trying to talk to someone in the adminerstration Dept. Dell corp. The phone number I was given is a number no longer in service. Whats up with that?. The Company wants business, but at what cost? They went as far as to sell a laptop to my daughter with Celebral Palsey by phone. This was back in or about 2002. My daughter in good faith had us pay over ($2000.00). Ever since almost nine or so years ago,they still in addition want to collect over ($1700.00) more. Ever since then, they have ruined my daughters credit with a charged off on her credit report. Now that she needs a school loan she cannot get one unless they remove that charge -off.

I got my laptop 3months ago. i realised jus 2days later tht my laptop has severe problems with its hardware. Then replacement of its hardware parts was done by the dell technicians,"BLINDLY" bcos the problem was not solved... I asked for the notebook replacement. Its been 2 months now ther s no proper response frm their side. just help me out so tht i can get my notebook n get out of this.pls guide me. i frm INDIA(BANGALORE).

I rate a dell .666. DON'T BUY A DELL if you what to keep your sanity. My dell computor wasn't even two months, it started to smoke. Then I order a new three in one printer, installed it, the printer head was damage. More then 20 hours on the phone with them, I can't get my money back. My house could of burnt down. Let you know When you talk to dell in India a toolie is a tool bar.

Like a lot of people, I would rate Dell less than a 1. I called customer service with our problem, got a person in India, was transferred to another person in India, and then another person in India. Finally got transferred to somewhere else (I told them I wanted the corporate office)--but where did I get transferred--Costa Rica! This person was very nice, but he couldn't help me because he handled only "alien" products, whatever this is. I told him I wanted to be transferred to the corporate offices and again was transferred to someone in India who wanted to transfer me to someone else. I have never been so discombobulated and upset in my life!! I have 2 Dell XPS all in one and 1 Dell Notebook. Never again. I am going to try to write to Michael Dell and see what happens. Bring work back to the USA!! I will work for $15 an hour just trying to help people get to the right person. Disgusted!!!!

I see that I'm not alone in ranting about the horrible customer service provided by Dell. They make promises/agreements, then default on them. They promise to fix them the problem, which are complete lies. This is a HORRIBLE company that needs to FIX their Customer Service personnel. Would be nice to speak to someone whose english skills you can actually understand!!

In all the years that I have been a consumer, I have never encountered worse customer service. I have never dealt with a less responsive, more incompetent sysytem.

6 Hrs of calls to try to fix a simple ethernet file for a D630 Lattitude Computer. Still resolution and this computer will be thron awasy because it is a non functional ridiculous computer.

Dell SUCKS! Never again will I buy Dell, never! Back in June, when my computer was under warranty, I called Dell regarding an audio problem I had. The Technician I spoked with told me in order to fix my problem I needed to buy software, so like a stupid fool I did. I told I was going out of state for a few weeks but when I returned I would call Dell so they can help me install the software (cost me over $300) when I called back in August I was told my computer was no longer under warranty. I explained to the Tech guy I called in June, blah, blah, blah. He then told me that NONE of the software I purchased (because in June I was told my Dell Tec Support that I needed it) would work on my computer and that he would issue me a return lable so I may return the software and be refunded. Well, here it is almost OCTOBER and not only have I not received the return lable, my computer is sill not fixed! I hate f'n Dell and I hope they go out of buisess and every one in India loses their JOBS!

I HATE DELL I HATE DELL AND I ESPECIALLY HATE DELL TECH SUPPORT!! NEVER AGAIN WILL I BUY A DELL AND I AM TELLING EVERYONE I KNOW EVEN IT AT WORK ABOUT MY EXPERIENCE AND IF EVEN ONE PERSON I TALK TO AGREES WITH ME AND PLEDGES TO NEVER BUY DELL I WILL BE VERY HAPPY! DELLSUCKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

TECH SUPPORT TOLD ME I NEEDED TO BUY OVER $300 IN SOFTWARE TO FIX MY PROBLEM, WHEN I RECEIVED THE PRODUCTS I CALLED BACK AND I WAS TOLD BY ANOTHER TECH SUPPORT PERSON THAT NONE OF THE SOFTWARE I PURCHASED COULD BE INSTALLED IN MY COMPUTER, HE SAID HE WOULD SEND ME A RETURN LABLE TO RETURN THE PRODUCTS AND BE REIMBURSED, THIS WAS BACK IN AUGUST, I PURCHASED THE SOFTWARE IN JUNE, IT'S OCTOBER AND STILL NO RETURN LABLE AND THE PRODUCTS ARE STILL NEW, NEVER OPENED.....DELL STOLE MY MONEY NO WONDER THE CEO MADE FORBE'S LIST, THAT SOB GOT HIS MILLIONS SO HE DOESN'T GIVE A $H*T ABOUT US PEONS....F DELL, I SWEAR I WILL NEVER EVER BUY ANOTHER DELL AND I WILL TELL EVERYONE I KNOW NOT TO BUY DELL....POOR CUSTOMER SUPPORT, LOUSY CUSTOMER SERVICE, THEY TAKE YOUR MONEY AND RUN...THIEVES!!!!!!!!!!! EVERY TIME I CALL I AM ON HOLD FOR OVER AN HOUR....I WISH DELL GOES OUT OF BUISNESS!

DON'T EVER BUY DELL. If you already have, cut your losses now and move on, do not sink any money into warranties or service contracts - it's not worth it. I've spent countless hours in their black hole of call transfers, endless repeat questions, inept technicians, and sea of trained robots who have no ability to make any decisions. NEVER BUY DELL. The company is a SINKING SHIP.

I have to agree with everything stated above. I got a call from Dell represenative - He wanted me to extend my extended warrenty for 1 year. He stated that for $269.00 it would cover everything up to complete replacement of my desk top. I declined at the time. Aprox. 2 weeks later my computer starts acting funny and I shut it down. Then it wouldn't restart. I call Dell and I'm told it's the last day of my warrenty. I ask about the extension offered before and I'm told yes I could get it and that it would cover everything up to replacement. I buy it - Then call Tech service where they tell me it doesn't cover any parts and certainly not replacement. I cancel it and get a refund. I take it to the Geek Squad - They have been great - But now I need to get the Recovery Discs from Dell. I call and first they try and sell me more stuff, I decline and end up buying the discs for $23.00. This was on Sept 3 - I still don't have the discs and am told now it will be Oct.8th - So after being lied to twice by different employees, I'm starting to wonder if Dell did'nt do something to my computer when I first refused the extended warrenty. And forget about getting anyone who cares!! Never again will I buy Dell - I was happy with it until now.

Well - My wife purchased a Dell Desktop but when we reviewed the order it was NOT what she wanted or ordered. The total price was also wrong. So after 2 days and 12 hours of customer support (India) we still have 1 item to cancel. Total disconnects 7 - when this happens you have to call back and start over. They have 3 major areas - SALES, PRE-SHIP and POST-SHIP. SALES will sell you stuff you do not need and quote prices that when the order is emailed might match but ours did not. PRE-SHIP - They lie - YOU CAN CANCEL THE ORDER... POST SHIP - OMG... make sure you have matching part numbers to what is on your order. still dealing with them after 2 days and 12 hours. I will not shop dell ever again and I fully agree times 2 with: WILLIAM BREHIO 9/2/10 and ANNA 7-7-2010 COMMENTS 100% - repeating the above "If I could give Dell in India lower than 1 I would. All Dell support in India is interested in is selling you product. I am so disgusted, I wanted to contact Dell in the USA but apparently they don"t care enough about their customers to have their phone number listed. This is the last Dell product I will be buying." I have purchased many laptop computers,printers etc. over the years and now really resent having to deal with India employees - most are not knowledgeable,some hang up, some transfer you to the wrong departments and when you ask for the USA customer service phone number to talk to someone in the USA you get a run around,keep transferring you around India - it's really aggravating and a waste of my time. UNLESS A DELL CUSTOMER CAN GET A DELL CORPORATE USA PHONE NUMBER SO AS TO ADVISE A USA EMPLOYEE HOW BAD IT IS IN DEALING WITH INDIA PERSONNEL THEY WILL NOT KNOW WHAT REALLY IS GOING ON OVER THERE AND HOW IT IS EFFECTING THEIR BUSINESS - THEY MAY NOT CARE ABOUT THESE PROBLEMS AS IT APPEARS THAT THEY ARE SAVING $ by having India handle all their customer service etc.

If I could I would rate dell as 100 million times less than poor. I have NEVER received such awful customer service in my life. I have worked in customer service and I can't believe they would treat their customers this way. It is a surefire way to go out of business and I can't wait until they do. The tide of customer opinion is clearly turning, and I can't imagine enough reparations that would smooth over their mistakes. Not only do I plan on posting my bad review of Dell on every site possible, but I will tell all my friends never to buy Dell again. I was actually in the process of convincing multiple family members to buy a dell laptop like mine before it had problems, now after the customer service I see dell provides I made sure they never will. I'm not even going to go into all the gruesome details of my awful experience, but suffice it to say I wasted hundreds of productive business hours talking to uninformed Indians, re-scheduling bad fed ex shipments for my repair order, and after three weeks of not a word as to my computer's status, received it returned with NO REPAIRS COMPLETED and a separate REFURBISHED harddrive, without the features of my original (still under warranty!) which I was instructed to INSTALL MYSELF! It's absolutely insane how Dell beats and badgers it's customers. Dell would not exist without us and soon won't exist at all.